Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

1594 reviews

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services at this Location:

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was great at this location. The one on San Jose customer service was not good

Darren W. 
Rating:
1.0

The truck was very old and use way too much gas

Doris J. 
Rating:
1.0

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Joseph J.  |  Online Move In 
Rating:
3.0

Location hours do not match what is printed on the storage unit maps. Office is closed on Wednesday and they close at 5pm other days. Weird

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
4.0

Customer did not leave a comment.

Carach P. 
Rating:
3.0

The truck was in fine condition. There was not a dolly on our truck when the woman at the desk assured us that there would be and that we would not have to double check. When we called the location back she continually left us on hold for over an hour. When we called back to ask not to put us on hold she hung up on us. The only reason I am rating it as average is there was a different woman at the desk when dropping off who was amazing.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Davoli's I. 
Rating:
4.0

Customer did not leave a comment.

Arlene E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent help with every step of our move, so thankful for your staff and location.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

JOSLEEN C.  |  Overall Experience 
Rating:
5.0

She was incredibly helpful.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Sammuel C. 
Rating:
5.0

The staff were courteous and professional all the time.

Kathy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE D.  |  First Impressions 
Rating:
5.0

Everything was good

Kenneth T. 
Rating:
4.0

Perhaps clarity - matching the signage with what is shown on the website would help.

Miranda A. 
Rating:
5.0

Nothin

David A P. 
Rating:
5.0

The sales agent was friendly and knowledgeable. Please recognize her.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

dehidry G. 
Rating:
3.0

Customer did not leave a comment.

Tiffany M.  |  Online Move In 
Rating:
2.0

When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Hilary S.  |  Online Move In 
Rating:
5.0

The staff was very friendly.

Amelia R. 
Rating:
5.0

Rep who was onsite was so nice!

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

JAVIER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

Customer did not leave a comment.

jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

lalisa P. 
Rating:
4.0

Well...I did a contact less rental since I am a high risk for covid 19 and was obligated to go inside the office to get the keys. I think contact less should be no contact at all.

Soraya A B. 
Rating:
2.0

Personnel was rude and not friendly.

Trey K. 
Rating:
2.0

I made my reservation online for the location that is literally 50 feet from where I live. However, it was changed to a location 30 minutes away without anyone letting me know the reason or discussing the change, twice. I finally called and was able to get my rental for a different day and location. It turns out the vehicle was not available at the location I selected. However, the online system still allowed me to make the reservation. The new location chosen was Philips Highway and Emerson. The rental process was smooth. However, the return process was not. I waited in the cold (48 degrees) for an hour and half until the staff returned. I called the local number that transferred me to the main number. They were able to call the location manager who said she was on her way but did not show up after 20 minutes. So I called again and was told she said she was on the premise but in the storage. However, that was not true. She was not on the premise, which can be confirmed by their cameras. The sign on the door said they were out for lunch until 1:50. The location was supposed to be open until 5 pm. I arrived at 2:38 pm and the staff did not return until 3:53 pm. The manager expressed her irritation that I did not want to just leave the key in the drop box. She was clearly annoyed with me for being called while she was away from the premise. Her incessant use of the word Sweetie after every thing she says is unprofessional and comes across as condescending. After this experience, I am not sure I would use U-Haul again. I know I will not use this location.

Vanetta T. 
Rating:
5.0

Cedrick was so friendly and really helpful! I will use this location all the time going forward! Thanks!

Lizajo M. 
Rating:
5.0

The gentleman that checked me in is a great asset to your company!!

Tony B.  |  Overall Experience 
Rating:
5.0

The woman in the office was nice & friendly.

debbie R. 
Rating:
5.0

Everything was fine! Thx very much! 👍

VINUC P. 
Rating:
5.0

Friendly personnel and professional also.

Ethel H. 
Rating:
5.0

AAA+

Steven B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena H. 
Rating:
5.0

Customer did not leave a comment.

celia W. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA Y. 
Rating:
5.0

Customer did not leave a comment.

FELIX G. 
Rating:
5.0

Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

JIM V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige F.  |  Overall Experience 
Rating:
5.0

SERVICE WAS 6 STARS

DWAYNE L. 
Rating:
1.0

Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage

Toyia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MOSES C. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

tia b.  |  First Impressions 
Rating:
5.0

Excellent customer service. Do not change anything.

Yolanda P. 
Rating:
4.0

I scheduled the truck on a Tuesday or Wednesday for a Saturday pick up at 8am. The truck was not ready at 8am due to a late return the previous day. This was not the fault of the U haul employee and he did knock off 10 dollars from my price as a result of have delaying my pick up till 930 am.

James G. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
3.0

Customer did not leave a comment.

BRIAN H. 
Rating:
4.0

Cedrick was great and very helpful. The location is clean and well maintained. I would definitely use this location again and recommend it to friends.

Michael H. 
Rating:
4.0

All the employees were awesome! Customer parking is very limited and was a problem at pickup. I was disappointed that moving boxes were not available because the box room was being renovated. We had to make a another stop to get supplies.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

derald w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Extremely nice staff and easy to use.

Aaliaya P.  |  Overall Experience 
Rating:
4.0

The Manager At 3435 Phillips Hey Jacksonville FL 32207 Was Great!

TKeya H. 
Rating:
3.0

This location requires a gate code to get in the gate after hours. The clerk who waited on me didn't explain or give instructions what to do joe how to get in the gate had I dropped off the equipment after hours. Also, my personal car was parked on the property behind the gate. There was another customer on the property who let me in.

Eddie W. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Absolutely flawless customer service and clean new vehicle. I would highly recommend to anyone.

mike P. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

bruce T. 
Rating:
5.0

Customer did not leave a comment.

Aretha F. 
Rating:
4.0

Customer did not leave a comment.

Eleanor W. 
Rating:
5.0

All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

Christopher R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY Y. 
Rating:
5.0

All my years of dealing with UHaul this was the fastest check out and return I've ever experienced. And I even arrived early to pick up my van. I will use this location from now on.

GARY B. 
Rating:
5.0

I went to for U-Haul‘s on Saturday morning and upon the fifth one was this location and they were able to get me a U-Haul even though the lady who was working by herself with no help she was very overwhelmed a lot of trucks have been dropped off the night before but she handle business and took care of things on top of that she had a customer that was in front of me who was yelling and screaming and cussing and she handled it very professional I will be back on my next move to get a U-Haul from this location thank you for all y'all‘s help upon return of the U-Haul the guy who returned it was very very nice And friendly excellent Summer service very happy

christophrer P. 
Rating:
2.0

Bad office management, waited too long for someone to open the gate in and out of the location.

Duraid A. 
Rating:
4.0

The fuel tank was 1/2 but they put in the paper that was almost full

FATIMA R. 
Rating:
2.0

This is my first time using your service. The dolly I requested wasnt in my truck (thry gave me the wrong one) Your website didn't work so I could not return my truck. When i called your help line i waited almost a full half hour (27 mins) on hold before anyone picked up. Then the man i talked to seemed only interested in trying to sell me something first (storage, that i didn't want or need). I will probably never use you again. Oh and the last thing, how do your trucks only get about 4-5 miles to the gallon? I know i drove on the interstate, but i put 40 dollars worth of gas in at 2.05 a gallon, and only went about 80-100 miles.

Kodiak L. 
Rating:
5.0

Excellent

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh N. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Good service

derald W. 
Rating:
5.0

Customer did not leave a comment.

jessica A. 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Had problem with the sliding door going up and down. other than that everything went excellent.

ROBERT M. 
Rating:
5.0

Cedrick is the man!! Best service ever.

kim C. 
Rating:
5.0

NOT

Dan J. 
Rating:
5.0

The employee that helped me (forgot his name) was very friendly and very helpful

Justin K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Angel R C. 
Rating:
5.0

Very professional Good pricing

JAMES J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonisha J. 
Rating:
3.0

The truck broke down twice and was infested with ants.

Kristine E. 
Rating:
1.0

Customer did not leave a comment.

Sukhwinder S. 
Rating:
5.0

Customer did not leave a comment.

LISA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sukhwinder S. 
Rating:
4.0

nope it was quick and easy. small location but get there early and it goes quickly and easy drop off if before they close

patricia F. 
Rating:
3.0

The employee working the front desk was not knowledgeable about anything and overly worked. The vehicle they saved for me was unservicable.

anthony R. 
Rating:
1.0

No place to drop off truck and I was over charged $170.00

Christian V. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

SHANTOYA H. 
Rating:
5.0

Customer did not leave a comment.

walter b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS C.  |  Overall Experience 
Rating:
5.0

Very accommodating Thank you.

JAMES J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

The man that helped us check out was very kind and so professional. Best customer service ever!

Lori M. 
Rating:
3.0

Not enough place to park trucks on return.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kevin X. 
Rating:
1.0

You need to be at the business when it's supposed to be open so people can get what they reserved and no one was there. We tried to extend our rental and NO ONE answered then either. The employee who gave us our rental was RUDE. Will NEVER use this establishment again.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Roy E. 
Rating:
4.0

Excellent agent on duty. Good customer service. Very efficient and friendly.

Preston R. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Very good service

chase H. 
Rating:
4.0

Customer did not leave a comment.

donald E. 
Rating:
4.0

Nice and courteous employees

stephane W. 
Rating:
5.0

Customer did not leave a comment.

dave W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Dora R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Bryce was so kind and helpful. Excellent customer service. Thanks for great customer experience, Bryce!!

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
4.0

great job end to end

SYDNEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen W.  |  Overall Experience 
Rating:
5.0

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

michelle r.  |  First Impressions 
Rating:
5.0

Courteous fast and easy

kumar s.  |  First Impressions 
Rating:
5.0

Gr8 Customer Service.

DAVID F.  |  Overall Experience 
Rating:
5.0

Great customer service skills, always friendly and professional.

Ayeda s.  |  Overall Experience 
Rating:
4.0

Attendant was very helpful.

Dawn D.  |  Online Move In 
Rating:
5.0

Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

Carla M.  |  First Impressions 
Rating:
5.0

Perfect service

April W.  |  First Impressions 
Rating:
5.0

The Ridgeway's run a tight business for U-Haul

Jane Y.  |  Overall Experience 
Rating:
5.0

Competitive prices but would like to see better.

rob b.  |  Overall Experience 
Rating:
5.0

very friendly staff, clean facility, easy access

KEITH P.  |  Overall Experience 
Rating:
5.0

im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!

Courtney R.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Antonio H.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful. Easy facility to use.

kaitlin w.  |  Overall Experience 
Rating:
5.0

Very good

Ruthann J.  |  Overall Experience 
Rating:
5.0

The clerk was helpful!

Valeria H.  |  First Impressions 
Rating:
5.0

Gr8 Service

DAVID F.  |  First Impressions 
Rating:
5.0

Great customer service !

Leidy m J.  |  Overall Experience 
Rating:
4.0

None

Sylvia w.  |  First Impressions 
Rating:
5.0

Great customer service clean storage unit

Melany M.  |  First Impressions 
Rating:
5.0

I still have three business units. (Duval Teachers United)

BETTY T.  |  Overall Experience 
Rating:
5.0

Used this facility for years have had no problems wonderful employees thank you

WANDA T.  |  Overall Experience 
Rating:
2.0

Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.

Latoya Y.  |  First Impressions 
Rating:
5.0

the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Michael I.  |  Overall Experience 
Rating:
4.0

friendly people

Sandra P.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff, clean units, easy access, convenient location.

George Z.  |  Overall Experience 
Rating:
4.0

Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

William R.  |  Overall Experience 
Rating:
4.0

Nice people

Sandra P.  |  First Impressions 
Rating:
4.0

Trailer, RV parking storage could be better maintained.

DARREN P.  |  Overall Experience 
Rating:
1.0

Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

JOHN C.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Kathleen h.  |  Overall Experience 
Rating:
5.0

Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

thomas b.  |  Overall Experience 
Rating:
5.0

The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

K3 A.  |  Overall Experience 
Rating:
5.0

The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

James K.  |  First Impressions 
Rating:
5.0

Keri was very helpful, courteous, and professional

William R.  |  First Impressions 
Rating:
5.0

Great it’s always a pleasure

Tiffany T.  |  Overall Experience 
Rating:
5.0

Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Robert M.  |  Overall Experience 
Rating:
5.0

Really good service! Nice and helpful staff.

Paola E.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

JOYCE R.  |  Overall Experience 
Rating:
5.0

Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

PAUL S.  |  Overall Experience 
Rating:
2.0

Very crowded and disorganized

gary s.  |  Overall Experience 
Rating:
5.0

Thank you so much. I was very pleased

summer c.  |  Overall Experience 
Rating:
5.0

The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Stephanie W.  |  Overall Experience 
Rating:
5.0

Great company to do business with

Lisa H.  |  Overall Experience 
Rating:
4.0

Service is very good

Coleman w.  |  First Impressions 
Rating:
5.0

The staff was great making sure that I had everything I needed.

ANTHONY D.  |  Overall Experience 
Rating:
5.0

The couple that are in the office are wonderful.

Patrice N.  |  Overall Experience 
Rating:
5.0

They were an amazing help, thanks, God bless.

Freddie H.  |  Overall Experience 
Rating:
5.0

Exceptionally friendly and helpful staff

Todd S.  |  Overall Experience 
Rating:
5.0

Very nice staff!

Denise O.  |  Overall Experience 
Rating:
5.0

Great customer service .

Stephanie W.  |  Reservation 
Rating:
5.0

The owners are wonderful and very helpful.

Lisa N.  |  Overall Experience 
Rating:
5.0

Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

Randy D.  |  Reservation 
Rating:
4.0

Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

sylvia m.  |  Overall Experience 
Rating:
5.0

I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

William C.  |  Overall Experience 
Rating:
5.0

This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎

james w.  |  Overall Experience 
Rating:
5.0

Wonderful people...akways willing to help!!!

TERRY W.  |  Overall Experience 
Rating:
4.0

I liked my rental, everything was good even when i came to check up on things

sakiyah j.  |  Overall Experience 
Rating:
5.0

They have best customer service 👌👌👌👍👍👍👍

CHANTAL N.  |  Overall Experience 
Rating:
3.0

Rates increased every year

ROBIN G.  |  Overall Experience 
Rating:
5.0

Staff is very friendly, quick and efficient.

Adriane W.  |  Overall Experience 
No reviews have been submitted for this location.

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