Customer did not leave a comment.BRIAN H. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Piedmont
Atlanta, GA 30324
(Piedmont Road at I-85)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was a great one. From pickup to drop off the employees were awesome.Dorothea R.
It was very quick and easy.Neil J.
Customer did not leave a comment.Malaika w. | Overall Experience
Efficient and professional service at the Piedmont Road Atlanta location. Smooth as silk.TIMOTHY A.
Customer did not leave a comment.Michele K. | First Impressions
Customer did not leave a comment.TIMOTHY A.
Good businessDamondre F. | Overall Experience
I am being charged after I returned equipment onlineDANIYAL F.
Customer did not leave a comment.NIMEELITHA A.
The personnel were friendly. I did schedule twice with Uhaul requested a furniture dolly both times and neither time was it available. So had to cancel my first rental since I couldn't move anything with out that. And rented another dolly from elsewhere when told it wasn't available for my second rental.MICHELLE A.
Customer did not leave a comment.BRITTANY W.
Customer did not leave a comment.AMBER MONIQUE T.
Nothing, Great service form the Assistant Mgr.STEPHEN H.
Trell had Great Customer service and she was so helpful. She helped me through the system issues with reservations and completed my check in without any issues or waiting. She is very knowledgeable of her job and helped answer all the questions I had. Thank you Trell so much for your help and your professional customer service.CANDY H. | First Impressions
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Demarius H.
Customer did not leave a comment.Brandon M.
Customer service was excellent. The black young thin lady was great!Griselle V. | First Impressions
I was desperate first because when i call they told me there’s storage available but when i get to the location they told me nothing is available, but when i got to piedmont location Nd thanks to Trell Benjamin was very helpful she helped me to find a storage unit and she was so professional, i really appreciate all the work she’s doneAyoub H. | Overall Experience
Customer did not leave a comment.CURTIS M.
I have rented from a number of U-Haul locations over the years and the staff at this location is by far the most helpful and friendly of any location I have ever rented from. I would definitely recommend this location to others.Mark H.
Everything about this experience was great. The customer service was excellent and everything worked out well. I will definitely come back whenever U-Haul is needed.KEITH W.
Customer did not leave a comment.Brendan C.
Better return after hours not that easyNOAH R.
When we walked into this location, there was a very drunk homeless man that would not leave us alone, hassling customers, by getting in our faces, trying to touch us, (he did) and the young lady working there. It took about 30 minutes for a cop to arrive after she pressed the panic button! She then told us this guy comes in all the time, and they don't have any help trying to get him out of there. Oh I feel awful that she has to deal with this Man that said he was going to kill her and throw her in the river. Her name is Trell. I'll tell you one thing, she handled herself very very well, kept calm, and was very professional about it. I'm Kelly Broxton- 404-313-5071KELLY B.
Customer did not leave a comment.SIBI C.
Customer did not leave a comment.Frank P. | Overall Experience
Customer did not leave a comment.Francis P.
Customer did not leave a comment.Sharniqua P.
Customer did not leave a comment.leslie S.
Customer did not leave a comment.Lamar L.
It was easy to rent and a convenient location. I pre-registered with license and information and the pick up was quick and easy. The van parked out front for pick-up. Return was also very easy and quick. The one thing - and likely my fault - I didn't realize there was a 30 minute pick-up window before the booking was cancelled. Thankfully, the person called to remind me and held the booking as I was about 10 minutes longer then the 30 minutes but she held it for me.Jeffrey R.
Customer did not leave a comment.Sonya D. | Overall Experience
Customer did not leave a comment.MARY P.
Fire the person who helped me. Totally not aware of how to interact with customers. Poor people skills and not aware of corporate identity.Richard W.
Truck and website are amazing! Girl inside the location has a MASSIVE attitude problem, my god!DEON C.
Exceptional Service!Fred C.
Customer service is sub par. The customer parking is hard identify with excess garbage on the lot.Ebony T.
needed to request access to a cart on most visits, as they are stored in another entrance where I did not have access.Joseph o. | Overall Experience
Trell, the lady who helped me, was awesome. The website tried to assign me a truck that was impossible to unpark, but she got me into a more accessible one quickly. Everything with equipment return was simple.ANDREW F.
Customer did not leave a comment.Kaila E. | First Impressions
It took over 30 minutes to check in with the worst customer service person I've encountered in years. The return was the same. Zero starsJames B.
Staff went above and beyond to help me from pick up to return! Outstanding customer service, patient and understanding! Will return. I overstated my mileage and used less than half the amount I thought and would like to have the unused amount return to my account, however, if that's not possible, I will do my due diligence in the future. I will continue to rely on U-Haul.Thelma L.
Excellent customer service! They helped me with a referral when my movers no showed me. Lifesaving on a holiday weekend at the 1st of the monthPenelope M.
I received a bill after I moved out because the agent didn’t close my unit out the day of my move out. My move out was horrible no equipment was available! My movers had to carry everything!Jessica P. | Overall Experience
Customer did not leave a comment.Ryan H. | First Impressions
Customer did not leave a comment.Thomas P.
Trell Benjamin was one of the rudest, most unhelpful employees I've ever met. Unresponsive, dismissive, and overall terrible customer serviceReid M.
Customer did not leave a comment.CHAD K.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Junteng W.
staff worker was one the worst ever...she had a very bad attitude with everyone who came in was very short...when i walked in she was on her cell phone picking in her teeth with a customer standing rite in front of her it took multiple ppl coming in for her to finally tell the person she would call back...then she was adament on the not having unit...then not wanting to give me the promotion uhaul offered online...just a very poor distasteful experienceCHRISTOPHER G. | Overall Experience
The location where I dropped off was clean and accessible. The women working there was a little abrupt , but not enough to be a big deal.Kimi W.
Personnel was great! I will visit them again!Patricia B.
Customer did not leave a comment.lauren W.
Customer did not leave a comment.AHMED U.
Customer did not leave a comment.Mamadou D.
Customer did not leave a comment.SIDNEY H.
Stood in the line for over 30mins, they only have 1 staff working and she was wandering around taking her time while chatting on her phone. When I got the truck I found out the gas was 1/8 lower than what was indicated by the staff/ document. I was charged an extra $30 for fuel, I have disputed the bill but it's already charged on my credit card. Still have not heard back from any representative on this.Ka L.
The employee who provided us the service was rude and not very helpful with answering my questions. I was the one providing the information, paying and had my name on the contact yet she kept addressing my boyfriend with her questions. The price given to me in the shop was way higher than what I was supposed to pay online on the website. The truck had a faint smell of urine. The brakes worked but they were slightly slow to brake. I ended up paying 300% of what I was supposed to pay (originally $30, paid $94). Horrible experience will not do this again.Saja J.
Have more pleasant staff greeting customers. The employee was very dismissive and I did not feel welcomed as a customer.NIA B.
Customer did not leave a comment.jillian S.
Customer did not leave a comment.Kristin F. | Overall Experience
The truck was missing the hand truck, furniture Dolly and half of the requested furniture blankets. Of the six furniture blankets I received, 3 were damp. There needs to be a system to check for equipment for unmanned locations.DAVID M.
I don't like that there aren't any places to throw trash away on siteJames B. | First Impressions
Excellent customer service; knowledgeable, friendly & efficient.Julie C.
The employee was very friendly and helped direct me towards where I could park my vehicle.Carl B.
No dollies available at the storage facility. Staff claims they are on "back order", implying that there has been an extended period of time during which they were unavailable (due to being stolen). This should be addressed more rapidly and there should be more security to prevent them from being stolen.JUSTIN W. | Overall Experience
Customer did not leave a comment.TONI J.
The woman that helped us in Ukiah Ca and the lovely lady who helped us in Atlanta were the epitome of quality customer service. At the most stressful moment of our lives it made a big difference.Christel T. | First Impressions
Great service and excellent people who go beyond to help.Randall T. | Overall Experience
This is now my second time using you guys and both times the experience was awful. Sadly every time I come I have to encounter Miss.Benjamins. She is very rude and disrespectful. I wouldn't recommend anyone to come there because of her I probably won't ever use your location again. She sucks.Daishia H.
Great serviceRandall T.
The on site personnel would not help me because my reservation was done online?? Said a â€œdifferent department does thatâ€?? If this is so I think the on site staff should be able to access my account and assist me.MIKA B.
Customer did not leave a comment.Mark B.
the personnel was available, when I could find them... i couldn't find anybody to help me when returning my vehicle.MAXINE C.
Customer did not leave a comment.Wenting H.
Customer did not leave a comment.Christopher C.
Great staff!Patricia J.
Service team was very helpful. Only negative was parking at the facility.Andrew P.
Customer did not leave a comment.DEBORAH T. | Overall Experience
Customer did not leave a comment.KEVIN C.
There is a need for more than one cart per storage building.Francis P.
I had a very horrible experience with the person working in this location. She was not helpful at all. In fact she insulted and embarrassed me in format of the other customers. It was my first time renting a van so I had no idea or any expectation on what to do. I went thru the app as instructed in the email and text and the first instruction was to look for the van to confirm located in front of the store. However, I could not find it so I asked about it to that person in the counter. She just stared at me and kind of look at me like I was some stupid idiot that was suppose to know everything. After standing there for a minute, I asked again. she then said that to be able to find my assigned van, I need a code to get in inside to find it, I told her I don't have any code. She repeated again the same answer, I told her, that the app was telling me to find it and confirm and it did not show me any code. Again she repeated that same sentence, I raised my voice a bit and told her that this is my first time and she repeated again that sentence. I told her how I'm suppose to get it if the app is telling me to find the van parked in front of the store. I was about to give up and finally she said sarcastically that I have to go thru the app and bypass that step. We wouldn't be in this situation if she told me that the first time, I don't know why it looked like she hated me and just refuse to help when that was my first time there. No one had to go thru this and this was by far my worst customer experience and I'm not going back there or probably renting with uHaul if that's is the way I have to go thru.Renante R.
A sprinkler head leak flooded my unit and they threw my belongings away without my consent. Very dissatisfying experience.Liam F. | Overall Experience
Customer did not leave a comment.CHAUNTEL A. | Overall Experience
Both employees at pick-up and drop-off were very good. Nice customer service! That is a VERY busy location, and they do the best they can with a line of people, and incoming phone calls. It seems more than one person should staff the front. I do like this location for the convenience, and helpfulness. Great Experience.Stephen D.
Customer did not leave a comment.Patricia J.
Customer did not leave a comment.Eliza L.
Customer did not leave a comment.Ting C.
Customer did not leave a comment.Yuan L.
It took nearly an hour to complete the check in process and get our rental van. We did an online/mobile pickup reservation. The van was behind a locked gate we could not access. So we had to deal with the people at the counter. The appliance dolly and furniture mats we ordered in our online reservation were not in the van and we had to go back to the counter and wait in line to procure those. On top of that the personnel were confused about the extras we had ordered. It took a ridiculous amount of time to straighten it all out and leave with our van. Plus, nothing was made clear about how to handle after hours return of the dolly & mats (we left them in the van).KEVIN G.
The woman that was working caused people to be late for their reservation and had an attitude while doing it , she was on her phone a lot and just wasn't giving to adequate amount of customers service I felt like we deserved.Donnel N.
Customer did not leave a comment.Brandon C. | Overall Experience
Online checking is a waste of time. By the time I took the time to get the vehicle which was dirty dented and scratched I could've hired movers who the a truckSIDNEY W.
Customer did not leave a comment.Michael G. | Overall Experience
Absolutely streamline rental process. No issues whatsoeverPeter P.
The whole process was super easy. Moving is stressful enough, so that was a pleasant surprise. Only recommendation I have is to give clearer instructions on what the return process is in advance. Fortunately I was able to figure it out, but to avoid any confusion in the future it would be nice to know during pickup.MONTIERRA Y.
Customer did not leave a comment.KHALILAH S.
very helpful and professional with customers.William M.
Customer did not leave a comment.JAZZLYNN S.
Hire someone to clean the passenger part of the truck. Had not been clean or sanitized. Staff at this location was very helpful and professional. (I can't remember her name but she is a heavy set Black woman)Cacilla G.
There was no furniture dolly there which was ordered a week before and it was blown off by your employee in a very rude tone. Excuses were made but no offer to try to help in any way. I work in the service industry and I would give it a 1 out of 10 for customer service. I have used this store before and have hade very good experiences. I do not know if availability is what she said, "nobody has dollys", but I have a feeling that a company as large Uhaul probably have furniture dollys. I had to go buy one to complete my move.Michael H.
Hire more than one person at a busy inner city location on a Sunday.Frank B.
To small to rent equipment.DARRELL G.
Customer did not leave a comment.ERIN D.
Customer did not leave a comment.Randall T. | First Impressions
My rental experience was not good. This Piedmont location was a backup the 800 # service agent found another truck. The online system let me book the 24/7 remote pickup at 6:30 and when I get to the 14th Street Location the App says I have to wait until they open at 10:00. It turns out the 14th Street location does not have a 24/7 remote service. It took 19-minutes to get to the 800# service representative where I had to listen to the same message repeatedly for almost 20-minutes. The process was stressful and put me an hour and a half behind.Dan D.
Customer did not leave a comment.Bobby W.
The office was understaffed on several occasions No carts available many timesGraham H. | Overall Experience
I moved to Atlanta,GA from New York City/tri-state area. I booked my storage unit in March and arrived to ATL in July. When scheduling my truck and storage unit in March, the automated e-Mail from the U-Haul company did not contain any move in information, only truck return by date. Because I did not move in by a specific date expected by the company, my storage unit was canceled by the company. Kiera came to my rescue and corrected the company mistake. Kierra found my requested storage unit and I moved in on the day I requested. Kierra was very understanding of my traveling situation and accommodated my needs and expectations. The company of U-Haul is below satisfactory but Kierra fixed an issue that should not have been existent. Beware with using the U-Haul company. If you encounter customer service adovates such as Kierra, you will be screwed.Blaire B. | First Impressions
Super nice staff, very helpful and kind to weary movers. Facility was super nice, with convenient elevators.Brett a. | First Impressions
Customer did not leave a comment.Benson A. | Overall Experience
The storage unit was nice but the best part of having a unit there were the friendly, professional and accommodating staff. I had a great experience with Trelle and Stephanie. They are the best reps of your company! THANK YOU!tonya w. | Overall Experience
Two issues first there are never carts in building A and the wair Up to 2 pmWilliam C. | Overall Experience
Customer did not leave a comment.Canaan T. | Overall Experience
Customer did not leave a comment.Benjamin H. | First Impressions
The bathrooms were destroyed and the hours were very poor when it came time to move out. As we were moving out, the facility shut down and all of my stuff was stuck inside the hallway and we had 0 access.Josh M. | Overall Experience
Customer did not leave a comment.Sally B.
Really good experienceMICHAEL A. | First Impressions
My reservation for a 10x20 unit was not honored I had called repeatedly and visited in person week prior to confirm all- yet I arrived w movers and was told not available. There was one 10x15 available. After exploring I took it. I did not have any choice at that point. It’s ceiling has a rip w insulation hanging and no lightbulb. I was told no more lightbulbs in units and they would put in work order for ceiling- but now we have all our items stacked in the unit so don’t see how they can repair. It should have been fully repaired before move in allowed. My customer service contacts were very nice and very helpful but their capacity to deliver service seemed compromised by your system. There was only one service person there as well. You really need to better support your employees to deliver better customer service Also the back gate broken.Sheila M. | First Impressions
Customer did not leave a comment.Melissa L. | Overall Experience
Had to wait in line even though I reserved a truck online. The truck was not very clean and really needed a thorough cleaning. Further just one worker and a line of people trying to rent or purchase equipmentDan B.
Customer did not leave a comment.Ronald C. | Overall Experience
Customer did not leave a comment.HOWELL W.
Customer did not leave a comment.erik r. | Overall Experience
Special thanks to the manager, Keirra Arnold. The professionalism of her team is directly related to her great managerial skills. She successfully navigated us through two unfortunate incidents at the facility. Thank you Keirra!Reggie H. | Overall Experience
I love it here my favorite U-HaulBERNARD B.
Customer did not leave a comment.stacy ann p. | First Impressions
Very well customer service will come back in the futureconnie S.
The service at this location was terrible. The two women at the front desk seemed pleasant, but were holding their own conversation the entire time they were checking me in. No one provided return procedures or made me aware of the process to verify the condition of the vehicle prior to me driving off. I made a very straight forward in town move of a few boxes to my relatives to later find that I was charged a cleanup fee and accused of leaving the truck filled with debris and dirt. I called to get clarity on the situation and the associate who answered the phone was extremely rude and condescending. She accused me of leaving the truck filthy and seemed annoyed that I â€œparked the truck in the wrong drop off locationâ€ even though no one actually provided drop off instructions. I shared with her that I did see some minor debris prior to leaving the facility, but nothing that seemed alarming. Rather than listening, she proceeded to tell me over and over that I should have responded to the text message (that I was not looking out for or expecting to receive) to verify the condition of the vehicle. I shared with her that I would have happily done so if someone had made me aware of the process. She then proceeded to say that â€œshe knows that the other associate told me about the verification process because she always doesâ€ even though she was not present to witness if the other associate did in fact describe the process. I then asked to speak with a manager and to receive the photos she stated she had of the alleged debris that I left behind and she put me on hold a couple of times then ultimately left me on hold and never returned to our call. Even though the initial associates I spoke with seemed a little distracted by their own conversation, I still felt like my initial experience was smooth and pleasant only to find that because they were distracted, I didn't have relevant procedures described to me that could have ultimately improved my customer experience. My primary issue is with the rude individual who answered the phone when I called back to inquire about the charge and I will never be a customer of this location again as a result of her lack of customer service.Donald W.
Kierra was awesome, always friendly and nice!!!Raquel E. | Overall Experience
First time I've been treated by friendly, respectful, helpful staff at this location.THOMAS K.
I have contacted UHaul customer service regarding an absolutely ridiculous $20 "outside hours" fee. Apparently it's a "new policy" that has started, conveniently, after the pandemic affected your company. I was NOT told of this new policy (I wonder why) when I rented. I was also NOT given the option of returning the equipment during business hours. I was told I had to have it back by 6AM, again, conveniently outside of business hours just so you can make $20 off of me when you had literally at least 7 identical trucks available. This is deceptive business practices and you should be sued for such practices.Ronald A.
Customer did not leave a comment.Raina A. | Overall Experience
Assistant manager was very unprofessional. Cursing while working and didn’t care to help me. Management and employees should be professional while working. Worst uhual experience ever.Obinna U. | Overall Experience
Customer did not leave a comment.CHRISTINE C.
Customer did not leave a comment.Adrian W.
The staff their is very knowledgeable at their job. They are friendly and always were very helpful. Thanks for a great experience.KIMBERLY H. | Overall Experience
Customer did not leave a comment.Jason B. | First Impressions
Customer did not leave a comment.Thaeron R. | First Impressions
Received excellent service!CHAD K.
Customer did not leave a comment.Sean O.
Customer did not leave a comment.Maxwell C.
Customer did not leave a comment.Erin S. | Overall Experience
Smelled bad in the unit. Also, the unit I reserved was not available when I arrived. The staff was helpful and found me a smaller but still suitable replacement.ALEX W. | First Impressions
Customer did not leave a comment.ALEX W.
They gave me a unit with items already in it and I got charged extra from my movers for having to waitJulia R. | First Impressions
Trail and Stephanie are the best. They helped instead of adding to my moving woes. These two need a hige shout out and appreciation!Jennie L. | Overall Experience
Great 👌Christopher D. | First Impressions
The staff was always friendly & helpful!Theodore G. | Overall Experience
Customer did not leave a comment.justin p. | Overall Experience
Thanks so much! The move-in was a breeze!Jacques L. | Online Move In
Customer did not leave a comment.Patricia J. | Online Move In
It has sucked the big cahoona all the way. I will find some other storage and moving solution for myself in the future.Jeffrey C. | Overall Experience
There were 5 other people moving in and out of the same building my storage unit was in which made the process take much longer. I originally was supposed to be at a different storage unit and it was not until I arrived at the storage unit I reserved that I was told there were no units available. My unit was supposed to be a 10X13 drive up and I was given a 10X12 on the third floor. Nobody apologized for my inconvenience, the staff was not helpful.Madeline S. | First Impressions
Very very unhelpful attendant who would not Help me find a pushcart to move stuff in and I finally said well if I can’t move my stuff in I can’t rent here and she said that’s fineJardon B. | Online Move In
The late fees and charges are ridiculous especially when y’all don’t have your accounts updated so you can pay online.Myles C. | First Impressions
There is not enough driving room at this storage place. I’ve had multiple conversations with Kierra Arnold about my unit being closed, with me being in another state, I have to do over the phone/online. I closed it online on March 1, 2021 and she continued to send letters, emails, and phone calls when I stated the unit was closed and she also had possession of my keys for the unit. It is now May 6, 2021 and I’m just now received from her end my unit is fully closed out when it should have already been done. I’m sure other U-Haul storages are not this bad or difficult to deal with but I will always let everyone know never to use this storage place in Buckhead as it’s been a huge headache.Elizabeth G. | Overall Experience
Customer did not leave a comment.deannse p. | Overall Experience
Worst moving company i have ever used. Dissappointed time and time again. Lawsuit will be coming shortly.Kaitlin B. | Overall Experience
Customer did not leave a comment.Benson A. | First Impressions
You have one employee that is NOT APPROACHABLE older black woman very mean spirited. Not a people person.charles z. | Overall Experience
Customer did not leave a comment.PCDC A. | Overall Experience
Excellent THATS why I keep coming backJonathan J. | First Impressions
Customer did not leave a comment.glenda b. | Overall Experience
Check in was about 20 minuets, contract also took some time to read. The staff was very helpful and on site when we arrived back for further assistance. Would recommend.Charles F. | First Impressions
Definitely unprofessional and ghetto rudeness very awkward never experienced this kind of service at all.Aaron M. | First Impressions
Staff was extremely friendly and pleasant , answered questions in a thorough manner, overall Great experience. 10 0ut of 10.Ashley E. | First Impressions
The gate was broken, transient people walking through, did not feel safe. The bathroom was disgusting. It smelled like smoke inside building. After speaking to customer service after booking my unit initially to help me choose a size, I was assured the size would be appropriate. It wasn’t even close. We went through 3 units before I was able to get the right size. Customer service needs better training on what sizes are appropriate because it caused a hassle and it’s confusing to the customer. Also, the unit I confirmed online (and went in a week before my move in day to reconfirm in person) was already booked and unavailable when I got there with basically a shrug from the person working. One size up was available but she wouldn’t even consider a discount for the inconvenience though I confirmed that unit twice. Why should i pay more when the unit you promised me is gone? Didn’t matter because even that unit was too small. The whole move in process was a nightmare and the handful of times we had to go to the unit before we could move it out, it felt unsafe. I would never go back here.CHRISTINE B. | Overall Experience
Parking is a bit of an issue, try showing up this weekend and couldn't find a place to park. Understandably that's the busiest time but a bit of a turn off at first.Colin L. | First Impressions
A little more knowledge of paymentMelvin R. | First Impressions
Customer did not leave a comment.TIMOTHY G. | First Impressions
Brianna was tremendously helpful, responsive, and patient. I was having one of those days where everything seemed to be going wrong and her kindness and demeanor were very much appreciated!Thomas T. | First Impressions
Customer did not leave a comment.Chasity H. | First Impressions
Customer did not leave a comment.Corey B. | First Impressions
Additional Services at this Location
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