Customer Reviews for U-Haul Moving & Storage at Piedmont

4,835 reviews

2175 Piedmont Rd NE   Atlanta, GA 30324
(Piedmont Road at I-85)

(404) 815-0262

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(404) 815-0262

2175 Piedmont Rd NE
Atlanta, GA 30324
(Piedmont Road at I-85)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Katherine S.  |  Overall Experience 
Rating:
2.0

Train your staff on how to resolve issue and provide excellent customer service. Stacey at this location was very rude and unprofessional.

Kimberly P. 
Rating:
1.0

Staff were not friendly nor helpful when it came to addressing issues. No customer service at all. Very disappointed.

Aramis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

The uhaul did not start in the morning . It had a problem with the starter or the battery . The weather was cold and rainy .

SABINA S. 
Rating:
5.0

Customer did not leave a comment.

Mariia B. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
1.0

I was ripped of by a shady worker named Stacy (male). I drove 8 miles total, somehow that's a quarter of a gas tank according to him. Will be calling corporate to file complaint. Would like to see how a quarter tank is equal to 8 miles. Also it would have been 4 miles total if Uhaul honored my original appointment Basically ya suck

DMITRY P. 
Rating:
5.0

All good nice service !

SELENE I. 
Rating:
5.0

The customer service was excellent, both of the mangers were professional and polite, best wishes in all your endeavors.

annie F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASMINE G. 
Rating:
5.0

Very professional. I always rent from here

JOAN S. 
Rating:
4.0

It was a nice clean location. The 2 ladies there were taking good care of several customers. The young lady behind the counter was polite, helpful & they had my equipment clean & ready to go

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
4.0

Customer did not leave a comment.

RAMONE G. 
Rating:
1.0

Because I didn't perform a proper inspection of the entire trailer. I missed the worn tire on the left side. When I stopped for gas, I could smell burnt rubber and looked at tire and noticed the worn condition and missing tread pieces.

Michael D. 
Rating:
2.0

Customer did not leave a comment.

ANDREW O. 
Rating:
3.0

The van I rented was filthy both outside and inside. It was dusty, dirty, and there were empty drink containers inside the vehicle. The outside was dirty as well, but I had to wipe down the steering wheel because it was so gross.

CARLA G. 
Rating:
2.0

The pictures of this truck on the link for us to check and rate were all wrong - they must have been taken when the truck was new. This truck was BEAT UP! and we ended up having to return it early to a different location due to it shaking so bad! When we rented it traffic was terrible and the shaking was not detected. They first delivery we made the truck shook so badly our team refused to drive it anymore.

Jeena T. 
Rating:
5.0

The personnel (Kristen) was amazing! She was extremely helpful and attentive. She was beyond helpful. We rented 3 Uhauls yesterday, two 26' trucks and one 15' truck. We did have to call roadside for one of the 26' trucks upon getting our rental back to our location due to there being a huge gash in the tire (it was not leaking air) - we spotted this with Kristen while doing the walk around - but since they did not have another truck we were advised to take it and call roadside asst. that afternoon so it could be replaced prior to us using it this morning for work related travel. The other 26' truck has an oil light on - the oil pressure is good (remained in the middle) we were advised to just drive it if we felt safe doing so. So that is what we are doing. The 15' truck - we had to rent because it was a replacement for the 17' truck that we rented on November 3rd and are supposed to return on the 13th. the 17' truck was shaking terribly - and we were not comfortable driving it any longer. The experience with Kristen at Your Extra Attic was amazing but I do feel that Uhaul should service it's trucks better. All three of our trucks had an issue!

Jeena T. 
Rating:
1.0

Are you kidding me, a $20 fee for returning our equipment after hours, but WELL WITHIN our 24 hour rental period. Grow up!!!

ROBYN T. 
Rating:
2.0

The staff is not friendly or kind at all. With a different staff attitude, I would recommend this place otherwise.

Pablo V.  |  First Impressions 
Rating:
1.0

I was told by an employee that I would be reimbursed if I went over with refilling the gas tank. The assistant manager was standing right beside the employee but didn't say anything. When I returned the next day to return the vehicle the assistant manager told me they don't offer refunds if the gas is refilled over what it was given as. She was unprofessional by hearing an employee give out the wrong information and never said a word.

STEFON J. 
Rating:
1.0

Working with Kierra Arnold was far from a pleasant customer service experience. The simple process became extremely difficult due to her lack of professionalism.

JOSHUA D. 
Rating:
1.0

Kierra Arnold had absolutely horrible customer service. Training is needed.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY M.  |  First Impressions 
Rating:
2.0

The women behind the counter was talking with the other women behind the counter and not quickly processing my rental. It was very distracting.

MARK C. 
Rating:
5.0

The representative was customer service oriented

TOMEKA K. 
Rating:
3.0

Incorrect inventory of plastic bins listed on website, website was painfully bad (couldn't add my order to my account so I could edit it). Staff was nice and helpful when I had to extend my rental.

John D. 
Rating:
5.0

Customer did not leave a comment.

FELICIA B. 
Rating:
1.0

My reservation started at 9am, and was due for return at 11am. Staff did not open store until 9:01, and I did not get checked out until 9:21. Staff would not extend my rental by the 21 minutes it took them to check me out, which caused me not to be able to move what I needed. Staff said, “What do you want me to do about it?” And “And??” I will never use Uhaul again. I suggest staff open the doors at 8:30 so that the first 9am rentals get their full reservation time. And fire all staff here. Unfriendly, and sounded like robots rattling off, “NO EXCEPTIONS. If you are late, we will charge you $150 plus extra for each 15 minutes you are late.” What a joke.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
5.0

Customer did not leave a comment.

DARRELL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
5.0

Customer did not leave a comment.

NETASHA H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Alisa M. 
Rating:
5.0

The check-out process was the easiest I've experienced. The associate was very kind and even helped me get the last box off my truck. Great experience!

Carlos C. 
Rating:
4.0

Staff training. First time agent took a very long time to issue cargo van.

WILLIAM C. 
Rating:
5.0

My Experience was Professional and Efficient!

JOEY B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  First Impressions 
Rating:
1.0

Employees were get rude and ignoring our questions. Very much unprofessional. Also our uhaul had the check engine light and the gas tank was messed up!

SKYE R. 
Rating:
5.0

The experience was a great one. From pickup to drop off the employees were awesome.

Dorothea R. 
Rating:
5.0

It was very quick and easy.

Neil J. 
Rating:
1.0

Customer did not leave a comment.

Malaika w.  |  Overall Experience 
Rating:
5.0

Efficient and professional service at the Piedmont Road Atlanta location. Smooth as silk.

TIMOTHY A. 
Rating:
4.0

Customer did not leave a comment.

Michele K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Good business

Damondre F.  |  Overall Experience 
Rating:
3.0

I am being charged after I returned equipment online

DANIYAL F. 
Rating:
5.0

Customer did not leave a comment.

NIMEELITHA A. 
Rating:
4.0

The personnel were friendly. I did schedule twice with Uhaul requested a furniture dolly both times and neither time was it available. So had to cancel my first rental since I couldn't move anything with out that. And rented another dolly from elsewhere when told it wasn't available for my second rental.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

AMBER MONIQUE T. 
Rating:
5.0

Nothing, Great service form the Assistant Mgr.

STEPHEN H. 
Rating:
5.0

Trell had Great Customer service and she was so helpful. She helped me through the system issues with reservations and completed my check in without any issues or waiting. She is very knowledgeable of her job and helped answer all the questions I had. Thank you Trell so much for your help and your professional customer service.

CANDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Demarius H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
4.0

Customer service was excellent. The black young thin lady was great!

Griselle V.  |  First Impressions 
Rating:
5.0

I was desperate first because when i call they told me there’s storage available but when i get to the location they told me nothing is available, but when i got to piedmont location Nd thanks to Trell Benjamin was very helpful she helped me to find a storage unit and she was so professional, i really appreciate all the work she’s done

Ayoub H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS M. 
Rating:
5.0

I have rented from a number of U-Haul locations over the years and the staff at this location is by far the most helpful and friendly of any location I have ever rented from. I would definitely recommend this location to others.

Mark H. 
Rating:
5.0

Everything about this experience was great. The customer service was excellent and everything worked out well. I will definitely come back whenever U-Haul is needed.

KEITH W. 
Rating:
4.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Better return after hours not that easy

NOAH R. 
Rating:
4.0

When we walked into this location, there was a very drunk homeless man that would not leave us alone, hassling customers, by getting in our faces, trying to touch us, (he did) and the young lady working there. It took about 30 minutes for a cop to arrive after she pressed the panic button! She then told us this guy comes in all the time, and they don't have any help trying to get him out of there. Oh I feel awful that she has to deal with this Man that said he was going to kill her and throw her in the river. Her name is Trell. I'll tell you one thing, she handled herself very very well, kept calm, and was very professional about it. I'm Kelly Broxton- 404-313-5071

KELLY B. 
Rating:
1.0

Customer did not leave a comment.

SIBI C. 
Rating:
4.0

Customer did not leave a comment.

Frank P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Sharniqua P. 
Rating:
5.0

Customer did not leave a comment.

leslie S. 
Rating:
5.0

Customer did not leave a comment.

Lamar L. 
Rating:
5.0

It was easy to rent and a convenient location. I pre-registered with license and information and the pick up was quick and easy. The van parked out front for pick-up. Return was also very easy and quick. The one thing - and likely my fault - I didn't realize there was a 30 minute pick-up window before the booking was cancelled. Thankfully, the person called to remind me and held the booking as I was about 10 minutes longer then the 30 minutes but she held it for me.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Sonya D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
1.0

Fire the person who helped me. Totally not aware of how to interact with customers. Poor people skills and not aware of corporate identity.

Richard W. 
Rating:
4.0

Truck and website are amazing! Girl inside the location has a MASSIVE attitude problem, my god!

DEON C. 
Rating:
5.0

Exceptional Service!

Fred C. 
Rating:
3.0

Customer service is sub par. The customer parking is hard identify with excess garbage on the lot.

Ebony T. 
Rating:
4.0

needed to request access to a cart on most visits, as they are stored in another entrance where I did not have access.

Joseph o.  |  Overall Experience 
Rating:
5.0

Trell, the lady who helped me, was awesome. The website tried to assign me a truck that was impossible to unpark, but she got me into a more accessible one quickly. Everything with equipment return was simple.

ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Kaila E.  |  First Impressions 
Rating:
1.0

It took over 30 minutes to check in with the worst customer service person I've encountered in years. The return was the same. Zero stars

James B. 
Rating:
4.0

Staff went above and beyond to help me from pick up to return! Outstanding customer service, patient and understanding! Will return. I overstated my mileage and used less than half the amount I thought and would like to have the unused amount return to my account, however, if that's not possible, I will do my due diligence in the future. I will continue to rely on U-Haul.

Thelma L. 
Rating:
5.0

Excellent customer service! They helped me with a referral when my movers no showed me. Lifesaving on a holiday weekend at the 1st of the month

Penelope M. 
Rating:
4.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

Trell Benjamin was one of the rudest, most unhelpful employees I've ever met. Unresponsive, dismissive, and overall terrible customer service

Reid M. 
Rating:
5.0

Customer did not leave a comment.

CHAD K. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
3.0

Customer did not leave a comment.

Junteng W. 
Rating:
2.0

staff worker was one the worst ever...she had a very bad attitude with everyone who came in was very short...when i walked in she was on her cell phone picking in her teeth with a customer standing rite in front of her it took multiple ppl coming in for her to finally tell the person she would call back...then she was adament on the not having unit...then not wanting to give me the promotion uhaul offered online...just a very poor distasteful experience

CHRISTOPHER G.  |  Overall Experience 
Rating:
3.0

The location where I dropped off was clean and accessible. The women working there was a little abrupt , but not enough to be a big deal.

Kimi W. 
Rating:
5.0

Personnel was great! I will visit them again!

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

lauren W. 
Rating:
5.0

Customer did not leave a comment.

AHMED U. 
Rating:
5.0

Customer did not leave a comment.

Mamadou D. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY H. 
Rating:
1.0

Stood in the line for over 30mins, they only have 1 staff working and she was wandering around taking her time while chatting on her phone. When I got the truck I found out the gas was 1/8 lower than what was indicated by the staff/ document. I was charged an extra $30 for fuel, I have disputed the bill but it's already charged on my credit card. Still have not heard back from any representative on this.

Ka L. 
Rating:
2.0

The employee who provided us the service was rude and not very helpful with answering my questions. I was the one providing the information, paying and had my name on the contact yet she kept addressing my boyfriend with her questions. The price given to me in the shop was way higher than what I was supposed to pay online on the website. The truck had a faint smell of urine. The brakes worked but they were slightly slow to brake. I ended up paying 300% of what I was supposed to pay (originally $30, paid $94). Horrible experience will not do this again.

Saja J. 
Rating:
2.0

Have more pleasant staff greeting customers. The employee was very dismissive and I did not feel welcomed as a customer.

NIA B. 
Rating:
5.0

Customer did not leave a comment.

jillian S. 
Rating:
2.0

The truck was missing the hand truck, furniture Dolly and half of the requested furniture blankets. Of the six furniture blankets I received, 3 were damp. There needs to be a system to check for equipment for unmanned locations.

DAVID M. 
Rating:
5.0

Excellent customer service; knowledgeable, friendly & efficient.

Julie C. 
Rating:
5.0

The employee was very friendly and helped direct me towards where I could park my vehicle.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

TONI J. 
Rating:
4.0

NA

Terri C. 
Rating:
5.0

The woman that helped us in Ukiah Ca and the lovely lady who helped us in Atlanta were the epitome of quality customer service. At the most stressful moment of our lives it made a big difference.

Christel T.  |  First Impressions 
Rating:
1.0

This is now my second time using you guys and both times the experience was awful. Sadly every time I come I have to encounter Miss.Benjamins. She is very rude and disrespectful. I wouldn't recommend anyone to come there because of her I probably won't ever use your location again. She sucks.

Daishia H. 
Rating:
5.0

Great service

Randall T. 
Rating:
2.0

The on site personnel would not help me because my reservation was done online?? Said a “different department does that”?? If this is so I think the on site staff should be able to access my account and assist me.

MIKA B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

the personnel was available, when I could find them... i couldn't find anybody to help me when returning my vehicle.

MAXINE C. 
Rating:
3.0

Customer did not leave a comment.

Wenting H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Great staff!

Patricia J. 
Rating:
5.0

Service team was very helpful. Only negative was parking at the facility.

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

There is a need for more than one cart per storage building.

Francis P. 
Rating:
5.0

I moved to Atlanta,GA from New York City/tri-state area. I booked my storage unit in March and arrived to ATL in July. When scheduling my truck and storage unit in March, the automated e-Mail from the U-Haul company did not contain any move in information, only truck return by date. Because I did not move in by a specific date expected by the company, my storage unit was canceled by the company. Kiera came to my rescue and corrected the company mistake. Kierra found my requested storage unit and I moved in on the day I requested. Kierra was very understanding of my traveling situation and accommodated my needs and expectations. The company of U-Haul is below satisfactory but Kierra fixed an issue that should not have been existent. Beware with using the U-Haul company. If you encounter customer service adovates such as Kierra, you will be screwed.

Blaire B.  |  First Impressions 
Rating:
5.0

Super nice staff, very helpful and kind to weary movers. Facility was super nice, with convenient elevators.

Brett a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin H.  |  First Impressions 
Rating:
5.0

Really good experience

MICHAEL A.  |  First Impressions 
Rating:
2.0

My reservation for a 10x20 unit was not honored I had called repeatedly and visited in person week prior to confirm all- yet I arrived w movers and was told not available. There was one 10x15 available. After exploring I took it. I did not have any choice at that point. It’s ceiling has a rip w insulation hanging and no lightbulb. I was told no more lightbulbs in units and they would put in work order for ceiling- but now we have all our items stacked in the unit so don’t see how they can repair. It should have been fully repaired before move in allowed. My customer service contacts were very nice and very helpful but their capacity to deliver service seemed compromised by your system. There was only one service person there as well. You really need to better support your employees to deliver better customer service Also the back gate broken.

Sheila M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy ann p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thaeron R.  |  First Impressions 
Rating:
5.0

Thanks so much! The move-in was a breeze!

Jacques L.  |  Online Move In 
Rating:
1.0

The late fees and charges are ridiculous especially when y’all don’t have your accounts updated so you can pay online.

Myles C.  |  First Impressions 
Rating:
5.0

Excellent THATS why I keep coming back

Jonathan J.  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and pleasant , answered questions in a thorough manner, overall Great experience. 10 0ut of 10.

Ashley E.  |  First Impressions 
Rating:
5.0

Parking is a bit of an issue, try showing up this weekend and couldn't find a place to park. Understandably that's the busiest time but a bit of a turn off at first.

Colin L.  |  First Impressions 
Rating:
3.0

A little more knowledge of payment

Melvin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G.  |  First Impressions 
Rating:
5.0

Brianna was tremendously helpful, responsive, and patient. I was having one of those days where everything seemed to be going wrong and her kindness and demeanor were very much appreciated!

Thomas T.  |  First Impressions 
No reviews have been submitted for this location.

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