Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

4878 reviews

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
3.0

Lot man did nothing watched me unhook barely spoke English. Repeated himself trying. Give him credit with help.

RAYMOND JASON M. 
Rating:
4.0

Answer the phone in a timely basis

Craig M. 
Rating:
4.0

Excellent customer service. Crystal gave us directions that really helped.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Chrystal is extremely professional and helpful!

Can H. 
Rating:
5.0

No improvement. Everyone polite. Easy, affordable, convenient, very good service.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

Jay O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Jaibie B. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Equipment is always readily available.

William P. 
Rating:
2.0

I just completed my second rental there in the last 6 weeks. Both times it seems the only person ever working is the female manager. Looks like she does everything. Which i think causes a lot of sitting around waiting for the customer. This last trip I was less than an 1/8 of a tank away from filling to where I received the truck. Cost me $30. Absolute BS. I get truck at 1/4 of a tank so I have to fill up immediately and then again before I drop off. I drove less than 50 miles... going in today to talk to the gal. If nothing is changed this will be my last Uhaul rental and will not recommend...not to mention waiting in line for 20 minutes when I returned vehicle and finally just leaving because this location doesn't care to staff properly.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Trenton E. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The staff was super friendly and helpful! I will use this location again, and recommend family and friends.

Heathermarie J. 
Rating:
4.0

At pick up there was one person working. She was most helpful and knowledgeable but early mornings are a heavy time and it appeared she could have used help to handle the number of pick ups.

ROBERT BRIAN C. 
Rating:
5.0

The employee was wonderful. When we dropped off, he was dealing with a very disgruntled customer (4 in the family) and he stayed so calm and patient. He did a great job.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Lester W. 
Rating:
5.0

Customer did not leave a comment.

KENNI DALE M. 
Rating:
5.0

Everyone was friendly and very helpful especially the lady who helped me. Thanks so much!

Jaclyn E. 
Rating:
5.0

Great service!

mike B. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Manager Crystal Spencer was extremely helpful, very competent, and a pleasure to work with.

David T. 
Rating:
1.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

BRAD P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Josephhenry Z. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

I can always depend on this uhaul location to give outstanding service. The equipment needed is always ready and available.

William P. 
Rating:
5.0

Everyone is amazing there and help me regularly!!

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

Samuelarthur S. 
Rating:
3.0

I need somebody to contact me. It look like I was charged $14 for gas but I had just filled it up to the level that was required which was 1/4 of a tank the person who checked it and did not mention that I was under on the gas

Adam J. 
Rating:
4.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

The woman that helped me was awesume. super helpful and got me in and out quickly. I will use this location again for sure!

SAMUELARTHUR S. 
Rating:
1.0

Told me I owed 115.00 I don't believe that I feel I was robbed

NAOMI MARIE S. 
Rating:
5.0

The women working was great, pleasant and got me in and out. However, I returned the trailer after hours. The web site wouldn't acknowledge my my account, when it finally did it stated I had no recent or existing reservations. I called the 800 numbers waited on hold for 45 minutes so finally left the store. When I got home, another 20 minutes, a women finally answered. She was very nice, took a minute, sent me a link and I checked out. After a long day this was terrible

Bruce N. 
Rating:
4.0

Love this Uhaul. They are easy to work with, are on top of things and are efficient. Works great for our business. Thank you!

Kyle W. 
Rating:
5.0

Fast service with pick up and drop off

Bradley D. 
Rating:
2.0

The tires were so bad on my rental truck, I could not drive through the snow. There was no traction, and I had to pay a tow truck to get me out of a short driveway, which caused a two hour delay in my moving plans. I was told afterward about a five dollar tow option I should have been offered (but was never offered). Very unhappy that my $89 truck cost me $240 due to very bald tires.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Q. 
Rating:
5.0

Glad to be able to pick up close on less than 24 hr notice

Christopher R. 
Rating:
4.0

There was only 1 person working when we were there to pick up the trailer and she had to clear snow from everything. She was very pleasant and easy to work with.

Mark S. 
Rating:
5.0

Fast, efficient, and effective...was in and out in no time and on the road to moving.

Justin M. 
Rating:
5.0

We would just like to say our experience was fantastic at this location. No matter the conditions and what we needed we were takin care of asap. Manager Crystal definitely deserves kudos for the great customer service. So thank you for making our move that much more smooth.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

I couldn't believe how easy it was to reserve, rent and pick up a moving vehicle in the same day! Customer service is stellar! Professional, knowledgeable and courteous. I highly recommend this location!

JANINE MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

I have rented from the U haul on Plainfield NE for a couple years now because the two employees ( a woman at the counter and a man who installs trailer hitches ) are extremely pleasant and great at their jobs! It doesn't take much time at all to get what I rented and leave. I will not use another location!!

david K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Swift and excellent service picking up and dropping off!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Barbara O. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Everything was great! The young lady that helped me was more than helpful on the pick up and drop off.

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
3.0

I was given a broken car trailer, it was risky to get my vehicle on and off of the tow trailer.

KARI LEE B. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Geneva G. 
Rating:
5.0

Customer did not leave a comment.

Daanejoseph B. 
Rating:
5.0

Customer did not leave a comment.

Katilynn W. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Thomasjames S. 
Rating:
5.0

The general manager crystal was great and so was the guy working on the hitches. Very friendly with great customer service.

Erin C. 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Terrance C. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Sure did appreciate Crystal's efficiency. Making the reservation, pick-up, and return were all accomplished with ease.

QUENTIN R. 
Rating:
1.0

Horrible customer service. nasty look by the girl who came out to look at truck after returned.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Marlin H. 
Rating:
5.0

Customer did not leave a comment.

Blair S. 
Rating:
5.0

Overall the experience was great! The girl who set us up with the uhaul was fantastic. However when we got to the loading spot, the check engine light came on. It was impossible to get ahold of someone and when I finally did they seemed to have no idea. They sent me to roadside on the phone, who then didn't answer and I was back at square 1 of trying to talk to someone. Was on the phone for at least 30 minutes and ended up just taking the uhaul with the check engine light on, on our 40 min drive. It ended up being fine but it definitely should be easier to get ahold of someone in times like this. Thanks!

Alyssa H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Jodilynne W. 
Rating:
5.0

Customer did not leave a comment.

Donaldjay W. 
Rating:
5.0

Crystal was really good. She helped check me in and very pleasant even though we switched trailers for a bigger size. Also help me upon return. Super nice!

Jeffrey P. 
Rating:
2.0

When moving across country tires should be ready for the distance.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

The female attendant was very prompt and quickly helped me hook up the trailer. Compared to another local u haul site, thus site was well organized and advanced check in made the process less than 2 min.

Gary D. 
Rating:
2.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

I picked one of the older trucks this time. It turned out to be the perfect size. Other times I have rented nearly new trucks from this vicinity. This morning (12-22) NPR broadcast a report that tens of millions who have been working at home are planning to relocated to different areas of the country. Good news for U-Haul!

Stephen W. 
Rating:
4.0

You double charged me several times in one transaction. I'm still trying to fight it with my bank because it caused several $35 fees. It happens often but typically I have money in the account to cover it. However this time I didn't. My only complaint is payment processing.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

MATT S.  |  First Impressions 
No reviews have been submitted for this location.

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