Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Plainfield Ave

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Adam M. on

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Great service.

Bettiann A. on

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Ken H. on

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The counter person was overwhelmed when 4 people showed up around 5 pm. Needed more help at that time.

Kristen P. on

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Kurt V. on

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Checkout was quick and easy. Again quiet customer friendly.

Kathleen T. on

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Explain the delivery of my one way - I didn’t know I had to call to arrange a delivery.

Michael B. on

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Michael E. on

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Strong smoke smell in the vehicle which made it unpleasant to drive.

ROBERT J. on

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Richard K. on

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Frederickotu K. on

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TONY H. on

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The lady that helped me that morning was very straight to the point, didn't waste my time at all, or try to up-sale me anything. She was very professional. Very much enjoyed our conversation.

Kathryn D. on

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Julie S. on

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Raymond M. on

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Friendly and fast

Claudia A. on

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Crystal went above and beyond for us. As good as the last Manager did. He was wonderful too

Dawn S. on

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Great location and the guys were friendly and quick to get us on our way.

DANEL J. on

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Christine C. on

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Jeff S. on

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kathy H. on

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Dan D. on

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Martha M. on

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Nothing

James T. on

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I hate the new after hours check in process. It is stupid and wastes a customers time when they are already exhausted. The only reason to drop after hours is when you worked a long day and you don't want to add expense by keeping the truck. The photos and process is too long, and every customer is aware that the location staff will be re-checking the truck anyway. Honestly, this is enough to keep me away from Uhaul from now on and go back to the more commercial trucking companies.

Martha M. on

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Yasmeen R. on

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maybe spray the truck w bug spray seen a couple beetles in the driving part

Gary N. on

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Trailer had a damaged right fender. I needed to purchase a 4 to 7 pin adapter.

Becky D. on

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Tom S. on

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Ingrid S. on

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very good service, very friendly

Julie S. on

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Benjaminlee R. on

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Jenelle B. on

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Brandon S was great! He saved me money on the rental and I really appreciated that he took the extra time to review the rental contract. It was his birthday as well so I hope he had a great day!!

Dan T. on

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rachel W. on

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