Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

4995 reviews

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were awesome. I didn't even have to enter the building when somebody asked if I needed help to get my car off in the trailer off. She took care of it and off I went with my truck and when I came back the guy waved me in right away and I got out he confirmed I was good to go I didn't have to go in the building again. That was awesome.

tamara M. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Greeat friendly serive. I showed up early, and was in a rush. They helped me get my truck checked in and processed my paper work to make sure my deposit was returned promptly. Great location and good service.

Eric T. 
Rating:
5.0

Your staff was very friendly and accommodating. They made my experience very smooth and without issue.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

The best

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Friendly staff. Super easy

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

The staff was very helpful. Our truck was ready to go and we were able to check out very quickly. The team did a great job educating us on the equipment. We moved from Grand Rapids to Florida with no issues along the way.

Michael A. 
Rating:
5.0

Absolutely nothing! Perfect rental experience

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Ronald-Allan N. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
4.0

THE LADY WAS AWESOME WHEN WE PICKED UP THE TRUCK...BUT BRUN TERRIBLE CUSTOMER SERVICE HE WAS RUDE HE WAS VERY UNPROFESSIONAL ... THE LADY THAT HELPED US THAT MORNING HAD TO COME UP THERE AND HOOK UP OUR TOW DOLLY....SHE WAS A SWEETHEART... BUT HE WAS AWFUL AND WAS REALLY TRYING TO GET OVER ON US... THEN SAID HE DON'T HOOK UP TOW DOLLIES TO HE HAS TO CHARGE US TO HE DOESN'T KNOW HOW...THEN WE HAD TO WAIT 20 MINUTES FOR HER AND HAD BEEN MOVING ALL DAY AND STILL HAD A 4 HOUR DRIVE

Derrek K. 
Rating:
5.0

Everything was great thank you!

Samuel P. 
Rating:
5.0

All good. Brandon was attentive and checked me in right away. Thanks!

Peter T. 
Rating:
4.0

Your check after hour portal the first step is very confusing I could not go to the next step til I added a 0 on the end of the mileage. Other then that is was pretty easy.

Susan R. 
Rating:
5.0

I chose to do app pick up, but still had to go to the counter to get the key. If I had known that I would've just picked it up the regular way. I have done the app pickup before, and there was a little lock box that you were given the code to once everything was approved. This is how I thought it would be this time too.

Taylor V. 
Rating:
5.0

Krystal, Braun and the other staff were terrific.

Steven H. 
Rating:
4.0

Make sure the customer receives the equipment they ordered or ask before they leave.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

TAPANGA RAE C. 
Rating:
5.0

Best Uhaul location I have ever used

james R. 
Rating:
3.0

I rented a dolly but it was never put in truck. I was charged but never got the dolly.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
4.0

Customer did not leave a comment.

Alannah P. 
Rating:
5.0

Crystal knows what she's doing & is very friendly & efficient.

Elizabethannette M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

ALAN N. 
Rating:
5.0

Customer did not leave a comment.

Donaldneal V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Rep named Braun was great. Very courteous and professional.

MIKE F. 
Rating:
2.0

As I stood and waited at the counter having given my last name to look up my reservation the attendant makes a phone call that begins with “hi this is ___ at uhaul, are you planning to bring the trailer back today”. They didn't know the trailer I had reserved wasn't there and they hadn't notified me that it was possible it wouldn't be available. Luckily the gentleman who had rented the trailer before me was only 5 minutes away from the uhaul location and brought it back when told he would get a late fee. I was very disappointed and ended up getting my trailer almost a full hour after my scheduled time. When it came time to attach the trailer to my vehicle there was at first no one to be found. As my husband and I began connecting it our selves assuming that was what we're supposed to do, an attendant came over with another gentleman who obviously didn't work for uhaul (dressed in camp under armed shirt and cargo pants with no name tag) and the two of them took over. I don't know who the other guy was or why he was helping attach the trailer to my truck. Upon returning the trailer I entered the return equipment line then went inside to do the paperwork. I was asked to bring my trailer around to the back and I told the attendant that while I'm very comfortable driving the trailer I'm much less so with backing up and parking it. An attendant said he'd park it for me so we got back in my truck and he began to park it where he wanted it. Unfortunately he must not have actually looked at the space he was going because he tried to put the trailer in a parking space that already had a trailer in it. Thankfully we didn't hit it before he noticed. There was a different couple trying to take a trailer two spots down and the attendant got out of my truck to help them. Asking me to instead pull the trailer to the far back dirt lot area and park it back there. As I said, I'm much less comfortable with parking than pulling, but I did as he asked and took the trailer to the far back where a different attendant ended up coaching me (with many tries) to get it in a general area that they wanted it. Overall a less than ideal experience and I will likely never use this location again. Although the people were friendly there we're just too many things that went a little bit wrong.

Sarah M. 
Rating:
4.0

The staff was very helpful and professional, but the truck we were provided was faulty. We made a 550 mi move, and while pouring rain for over an hour, the window and door of the truck leaked everywhere on the drivers side, and my husband was soaked.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Karma T. 
Rating:
5.0

The roof leaked on the ATTIC part of the box. I got lucky that I didn't have anything important up there but it was soaking wet when it rained overnight and some furniture got wet but thankfully it wasn't anything serious. Also the radio was terrible - frustrating for 2 days rental. This location does a great job and I always go there because of it.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

The van and store were clean and service was great. First time I used a uhaul van and will do so again in the future.

Sharilyn P. 
Rating:
5.0

Quick service and friendly and all on a very busy business property!

Barbara B. 
Rating:
2.0

I was a half hour late for my pick up reservation. The guy doing the return in take gave me a hard time about being late. I rented the van and returned it still within the hour. I don't need a stranger to guilt me over being late for a quick in town rental. No one does.

JOSHUA EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

steve A. 
Rating:
3.0

Upset that my mobile app told me I couldn't have a 10ft truck that was cheaper because there were non available but as I drove by the parking lot 4 times over many hours there w we e 10ft trucks there. I paid more in fees and more per mile for the big truck. Very frustrating.

Sara S. 
Rating:
5.0

Very helpful and friendly staff

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Staff member was extremely efficient and helpful. Got me out of there quickly and checked me back in quickly.

James M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
3.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

The people there were incredible and so helpful. They fixed our issue with the lights in less than 10 min. The girl that helped us was so kind and informed. Would go back just for the people that worked there.

Kevin C. 
Rating:
5.0

Everything was smooth, easy, professional. Not one single thing you could do to improve. Very impressed with the service on Plainfield Avenue in Grand Rapids.

Telka A. 
Rating:
4.0

Customer did not leave a comment.

Nellie K. 
Rating:
5.0

Staff was super polite and helpful. Equipment was perfect.

Michael M. 
Rating:
4.0

The windshield was not cleaned of all the road bugs. We ordered a utility dolly, however when we got on site, the dolly was not loaded. I did not check the truck before we left the lot. I trusted U-Haul. Called the store, the GM said come back. I asked for mileage reimbursement, she said no. GM gave a credit for the dolly instead.

FRED W U. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Trina M. 
Rating:
5.0

Everything went as scheduled with no problem Thankw

Juan T. 
Rating:
5.0

My only issue is with your website. It is not user friendly.

William W. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Raymond V. 
Rating:
3.0

It takes a long time to conduct business when there is only one person at the counter then has to leave the store to hook up a trailer before I was helped. I even filled out the information on line. Was in the store for over 30 minutes when I had an appointment for pickup and arrived on time. With the lost time, I had to drop off after hours and got hit with another charge.

Steven K. 
Rating:
5.0

The trailer was fine but was a beat up and one of the rear lights didn't work. Not a big deal but worth noting.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Russel O. 
Rating:
5.0

The people I dealt with were great, but the location always seems a little short staffed.

Keith A. 
Rating:
4.0

My only issue is the hidden costs. My total came to over $200 and when I reserved the trailer the cost was clearly listed as $138.

THOMASDAVID C. 
Rating:
5.0

The woman who checked me out and the gentleman who checked me in at the end of the day were both helpful and efficient, and the trailer worked great. Nicely done.

William B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Since I was picking up a truck before the store opened, it would be nice to get instructions ahead of time on what to expect and steps needed to get the keys.

Kenneth L. 
Rating:
3.0

For mobile reservation/check-in, a U-Haul app would be preferred to mobile browser use. Also the additional contact individuals required at mobile reservation was not clearly communicated in advance and was difficult to arrange at a moment's notice while trying to pickup my reservation. That seemed excessive and unprofessional.

Nicholas B. 
Rating:
5.0

Never had a problem renting from this uhaul location. Staff friendly and helpful.

Kelly Y. 
Rating:
5.0

None.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Josh N. 
Rating:
4.0

Customer did not leave a comment.

THOMAS JOHN Y. 
Rating:
5.0

Great van and customer service.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Just keep up the fantastic wonderful customer service. Thanks again

Robert O. 
Rating:
4.0

The staff is always helpful at this location. It is a shame that they only had one person handling the whole store including incoming and outgoing rentals as well as supply returns. It seemed like a lot for one person to deal with.

Kelly H. 
Rating:
5.0

The review questions are only limited to the pick up and drop off location and does not cover the experience of booking, getting the truck on the desired date, U-haul changing locations multiple times and even getting charged incorrectly etc. that I had a horrible experience!I will not rent U-haul next time.

PAVAN RAMAKANT V. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Chrystal is a very hard working, efficient and personable manager. Your company could cut back on the hard sell for extras when signing up for the rental.

James B. 
Rating:
5.0

Great service, great owner. Truck was clean and ready to go, efficient pickup and return.

Kevin M. 
Rating:
4.0

Upgrade your reservation system. It froze up when I was making the reservation and it froze up in the store when your employee was checking in another customer. It sucks. Make some investments.

Jeffrey H. 
Rating:
2.0

I was charged for an extra day, and when i went to speak to a staff member at the location he tried to down play it. Then another staff member ended up helping me. But i was not happy on how the refund process is, they charged me the over charge refunded it and then charged me for the original charge... So now i have to wait 48 hours until it's refunded back to my account.

Mariah W. 
Rating:
4.0

The Mobile check in kept kicking me out but the worker was able to quickly fix the issue and get me in the van.

kimberly N. 
Rating:
5.0

Crystal was great … excellent customer service!

Saleh L. 
Rating:
5.0

Customer did not leave a comment.

MATT S.  |  First Impressions 
No reviews have been submitted for this location.

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