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TRAVIS HCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always liked Uhaul
JOHN KCrystal is great!
THOMAS VTransaction was easy and staff were very friendly and helpful. Very reasonable cost and equipment was sturdy and reliable
CHRISTOPHER Athe guy working the counter was great!!!!
RANDALL LThe staff was very helpful and nice
GAIL SThe staff and the vehicles were nice. However, paying over $90 for a quick in town use is a bit extreme.
MARY LStaff is amazing. Thank you!!
Todd HI attempted to do self pickup but the truck was parked in such a way as to be impossible to drive out of....I needed assistance moving other vehicles and trailers out of the way before I could leave.....whats the point in offering self-pickup If I can't actually drive the vehicle away because its blocked in?
Michael WFriendly staff very helpful
JAMES MStaff was friendly and professional when answering questions and preparing my order. Great job.
DEBRA JN/A
KAREN HExcellent customer service. Very professional.
Dan SYou need to put steps on truck its self not the door part! I feel out of uhaul do to this ended up in hospital and busted knee caps,pain amd missed work
Lindsay ACrystal is AWESOME!! knowledgeable, friendly, efficient, great sense of humor, absolutely knows her business and treats her customers with the utmost respect. Can't recommend this location enough!
PAUL TThe ramp to my truck would not go back in after being pulled out. I needed to call roadside assistance which took 1 hour to get to me, and 2.5 hours to fix the ramp. I wasn't able to get home until 1:30am.
KYLE GCrystal was excellent to work with. She made the entire process of renting, picking up and returning the truck seamless. Thank you, Crystal!
Beverly CBrandon S. was nice, knowledgeable, professional and informative. Thank you kindly!
JIAYESHA ODropped off after hours. No personnel on duty
SUZANNE PI arrived to pick up the truck and was almost immediately waited on. It only took a couple of minutes to get me all set. That was important to me since moving our daughter was an important thing and I didn't need any setbacks. The truck was in great shape and drove well. When we were done about 6 hours later I returned the truck. Someone came out immediately and had me all done again in about two minutes. The process and employees at this location in Grand Rapids were excellent!
PATRICK VChecked in fast easy I asked to upgrade. Y truck, no problem, that made moving day less stressful
ROOSEVELT JNo improvement needed. The woman that helped me was so helpful and knowledgeable! Thank you!!
THOMAS VI pulled into the location and was using the Uhaul App to check in. Walked into the location, and saw a guy sitting at his desk. He said to use the app because its the same thing on his computer. I continued to try to use the app to check in. The woman their did help me a little with some questions I had while using the app to check in. I then got a call from someone at Uhaul verifying and had me re-take the picture of the front of my Drivers License because it was blurry. I then went out and had to use the app to take pictures of the truck from all sides. The pictures werent loading properly. The same guy was out on the lot, and said just to take pictures on my IPhone. I also fell backwards on a trailer tougue, while trying to take pictures of the truck. Your app needs work on letting the customer check in, and get the keys. I rented the vehicle from 9 am and returned at 1:00. Return was fine. Anyways, the App needs work to blend in properly with your customer service folks. In my opinion. They need to fully support the App if you guys want a seemless customer experience. Otherwise forget the app and i could have checked in the old way?
Christopher BI rented from a facility 20 minutes from my location, further from the closest location because it had the equipment I was looking for. Upon arrival I was told the equipment I needed was not available and given a 10 foot truck instead which I was trying to avoid. This is the second time this has happened to me.
SPENCER JKnowledgeable, friendly, great people to work with
ROBERT KFriendly staff, very helpful.
WILLIAM JAppeared to have only one staff working at pick up and drop off. He did well given the circumstances, but could definitely benefited by having a second staff.
DANIEL BNothing Customer service was great
DENNIS LThe Gentleman who assisted me when I picked up and returned the truck, was pleasant and easy to work with. Kudos to him.
TIMOTHY CConvenient with knowledgeable staff
Brian CEfficient and helpful. In and out with quick trip renting small trailer.
PRISCILLA WNothing. Staci IS a rockstar! She is very knowledgeable, thorough, efficient, professional, with a great sense of humor. My experience was five stars all the way, thanks to Staci.
PAUL TWe appreciated the friendly service and the young man that waited on us was exceptional. It was his anniversary/birthday and he worked over to ensure that we were able to get the trailer that we needed (we originally left with the wrong size trailer. We greatly appreciate him and had a great experience with Uhaul. Thank you, Ame
AMELIA KThis location has a great team. Every time I am here they are fast and go the extra mile to be helpful.
SHARON HThe only issue - which was tiny - was that there was some dirt and plant debris in the back of the trailer when we picked it up. We swept it out before loading our stuff - no big deal. The people and service were excellent - so the rating is 5 stars - and the honest answer to the cleanliness question is “no”. That’s the only thing to improve from our experience.
Emily TVery helpful and friendly.
SHARON HGreat customer service at this location. My favorite in the Grand Rapids area.
Jeffrey DTruck windshield dirty had bugs splattered.
Becky FThe app checkin process was disjointed, inefficient and frustrating. That really needs to be improved.
Richard LKeep Crystal Spencer. Very pleasant and extremely helpful.
DAVID LStacy was the best!
Darlene DThe staff that helped me check in and take the truck for the day was friendly and professional. I would definitely recommend this location for renting a truck. The truck however was very uncomfortable the whole time. It was clean, but the suspension on that truck is horrible. Every pothole in the road makes the truck and the cargo jump all over the road. It also jerks forward a lot. This truck needs some maintenance really badly.
JACOB JYour service was awesome, Thank you!
DAVID WAll went smoothly and Brandon was fantastic!
ANDREA NAbove expectations experience.
JASON MUser friendly so very helpful
DONALD CThe woman helping us out was awesome. I can't remember her name but she has worked there for a long time. Thank you!
BRIAN TAll good but truck was rough. Wheel shimmy. Sketchy transmission shifter. About ready for retirement
Brandon SOnly having an 1/8 of a tank was a bit of a disappointment, as I had to fill up in the middle of a cross-town move, but otherwise everything went well and was easy.
Blake HQuick and easy. Service here was great and hitch installed with no issues. Would recommend.
Brenda BThe U-Haul Team at the Plainfield location is OUTSTANDING! They are so friendly, helpful and take care of the customer! Great Team!!
MARK DCrystal was a fantastic Customer Service Agent. Good at multi tasking, efficient at check ot and hook up. Amazing strength in lifting the tailer onto the hitch. Great!
BRIAN KPlainfield staff always helpful and friendly
MICHAEL D | Overall ExperienceMonthly payments for storage are outrageous
Ezequiel T | First ImpressionsClean & easy to get to. Very helpful & kind employees!
Sara T | Overall ExperienceNice
David S | First ImpressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First ImpressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions