I love this location. Everyone is always nice & very helpful.....it's all about the people! Only negative: The computer operating systems they work with from U-Haul are incredibly slow. I feel bad for the employees having to deal with that. THX! Rob
Robert HCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every time I went to my storage unit there was always , I mean always , trucks and trailers parked all the eay right up to our door so if after hours I was unable to get into my unit . Those same trucks and trailers were always there against our unit door . I would then end up waiting 20 minutes or so for them to move those out of my way.. would never return .
LISA LPlease provide instruction on how to check the vehicle out. Specify that the furniture pads are rentals.
Amanda SEasy in, easy out, very polite staff, even though they were super busy. Also very helpful
Sean EEveryone was helpful & friendly!!!
Linda HHave been doing business with this location for 10 years. The staff is wonderful and they treat me better than family.
Angela AThe Uhaul rep knew me as I walked in the door… even though I haven’t been there for 6 months Was friendly Great customer service Was flexible … changed a 1 day reservation to a 2 day as I wasn’t sure how long the trailer would be needed, then back to 1 day when I returned it after only one day…. No fuss. Thanks
ORRIE V.
MARY AAlthough the automatic braking system was a bit loud during braking. Everything else was great.
Thomas GThe scheduling to reserve the equipment was quick and easy. The staff at this site are the best I have ever experienced with any type of rental equipment. They make sure my set up is safe and secure for my vehicle and for the equipment I am renting and provide suggestions for helpful area of future use/rentals. I use this site for its extended hours and especially for their helpful staff!
Jerome BVery helpful!
Janet TUhaul technology is awful. They are incredibly slow and do not load on mobile on phones and keep timing out.
Justin HThe folks that helped me check out and check back in were excellent and thorough
Kimberly OThe rental vehicle we rented was not available and there weren't any at the neighboring locations either. We had to get a small truck than we needed. We were then told we would be getting a discount and we did not.
Samuel FCrystal does such an awesome job there at the Plainfield location. She is easy to work with, is efficient and gets me in and out quickly. I rent there a fair amount and I appreciate her knowing who I am and working to expedite the process! She does a great job!
KYLE WI would recommend this location due to both employees who manage / work at this location. They are very helpful. Reason for my high grade. Thanks to both.
Kyle PI got a voicemail at 7:42am on 7/21 from the plainfield location that has 3 curse words - transcript is "are you gonna talk to me, you're gonna **** hear me like, oh, ****. What the **** is this? Yeah, okay. I just called, huh?". This was unacceptable. Everything was great until that - and I want someone to follow up on this and why this happened.
Morgan NKrystal is amazing and always a huge help
LAUREN OIt was perfect. My man was fast and efficient.
Bret NCrystal 5 was the only employee working on a Saturday morning. She was incredibly helpful, efficient, and delivered excellent customer service. Her communication was pleasant and professional.
DIANE PWe had to wait for a strap to be replaced by the associate. Seems like this could have been done before we arrived. Not a big deal though.
Steven RAlways helpful here at this location!
Nancy MStacey helped me on (two) occasions recently when I was dropping off a one-way out of town rental truck ~ she's very friendly, helpful and efficient when I dropped off ~ thank-you Stacey.
DAVID HEverything was great. Quick and easy, friendly staff. Definitely going back to this location
Dylan DStaff are helpful and friendly. Explained things very well.
Kevin MEveryone was great, even when I had something left in the Moving truck, they were right on it and held it for me until I got there to pick it up.
Waverly KI love the people at this location. I just can't say enough about the team at the playing field store in Grand rapids Michigan. Very fair and good to work with even though I can't seem to get my trucks returned on time. They are a blessing.
Carol MCrystal who helped check me in, and when I returned the rental, was very helpful and had a great sense of humor.
Trisha RShe was awesome. Very helpful and knowledgeable. Very customer focused The Detroit location was a nightmare
Jerry F | First ImpressionsReally great people working at this Plainfield Avenue Grand Rapids location. Super helpful. Great communication.
Carol MGreat Customer Service.
Matthew TThe moving blankets were wet, though not soaked. The manager was amazing. She really worked to try and find the right thing for me, despite my having misbooked my truck (I wanted one-way but booked in-town instead). That said, a 15-foot truck for an 85-inch sofa and a single chair is a lot of empty space. I wish there would have been a better option for me.
Christopher CThe gentleman that assisted me was so helpful and very understanding. When I came in I was hot, tired and frustrated about having to move some office furniture. He was very patient and helpful and did not seem at all bothered by the hot mess in front of him. I feel terrible that I don't remember his name but regardless, I would like to give him a HUGE shout out!
Kristen LThe employees are great the Manager is outstanding just love her attitude and outstanding work ethic
Brian YQuick check in and out. too many hidden up charges a 25.00 rental turns into $100+ dollars real fast
David LBrandon and Crystal are always very helpful and efficient
Larry LStaff was very helpful.
bob jMeh
Andre KIt's a huge and easy to access location. The staff was extremely friendly and helpful!!
Tom OCustomer service was good and truck was ready for us to pick up. Have rented from. here many times over the years.
david FThe staff is very helpful and I appreciate them
Greg BBrandon and Crystal were helpful and very kind:)
LISA L | Overall ExperienceBrandon was amazing. He is the best. He answered all of our questions and made our process very smooth. He is the reason we come to this location. Thank you team!
kristen pThere was a sticky substance all over the inside, a womans fake eyelash stuck to the dashboard & you could hardly see out the driver window because it was so caked in some gross substance. We were given the vehicle with a below empty tank of gas & had to go to a gas station immediately to even get started, slight inconvenience, but not a big deal. We were told we'd receive a $30 credit for the inconvenience (I spent $50 on gas just to give me 1/4 tank), upon returning they originally did not want to give the credit, but a gentleman working nearby said to go ahead & do it. Wasn't a horrible experience, but also wasn't the best. We'll be back.
ELIZABETH ARepeat of the above: I usually have nothing but great things to say about U-Haul and have used U-Haul many times for moving, daily tasks, and for years of storage. In fact, I've even thought about trying to open or buy a U-Haul franchise before. I think it is a great brand and service, so I was especially disappointed in my experience and the fact that no one offered as much as an apology let alone any compensation for my experience. I should say, this is really NOT about the Grand Rapids facility. My concerns this time are about the whole U-Haul system. I just can't figure out where to give that feedback, so here it is... This time was not really as good. The person checking us in at the Augusta location was great. The person checking us out in Grand Rapids, was good and empathetic, but didn't/couldn't resolve my concerns. What is a customer left to do? It feels like U-Haul at a national level has some responsibility, but I can't figure it out. The 26' truck came with cruise control installed at the steering wheel. This was important because I have a bad right knee and was going to need to drive two days from Maine to Michigan. I didn't ask about or use the cruise control until I was in Massachusetts because the nature of the roads in Maine and the size of the truck didn't make that necessary or appropriate. However, when I hit 495 around Boston, I tried to turn on the cruise control... It didn't work! I called the national U-Haul number roadside service. They transferred me to someone else and someone else and no one knew what to do or whether the vehicle even had cruise control... which was right there on the steering wheel in front of me. So, I called the Augusta U-Haul and was told by a young guy who answered that he didn't know anything about it and recommended I call the bigger U-Haul in Brunswick. I called them and they also couldn't help me. They transferred me to the Regional something or other who said she was basically an admin next door to the Brunswick shop, and couldn't tell me anything. She was very pleasant and put me on hold several times to try to find answers or someone else who could answer for me. Eventually she told me to divert to the Lowell, MA U-Haul, which is owned by U-Haul and could sort out the issue since they had mechanics. She would let the store know I was coming and what needed to be addressed. I went 20 mi RT out of my way through city streets to get there. They said they hadn't heard from anyone about anything and didn't have a mechanic. They also had no answers. They again were very pleasant and even tried to reach former mechanics to find out more about what to do. The question on everyone's mind was, does this truck have cruise control or not? Or does it have it and its not activated somehow? No one seemed to have any definitive answers or any path toward figuring it out. Hard to say what the answer to that question really is even now. As a customer it was an expectation set by the very presence of the system on the steering wheel. It was also quite befuddling that people at U-Haul weren't sure of whether it existed - while I pointed right at it and no one could say if it was an issue of activation or not. It was overall quite problematic and frustrating. I went on the road having spent a lot of time on the phone with several U-Haul staff and no resolution. The last half a day or so, I was driving with my left leg crossed over to the accelerator and brake because my right knee couldn't take it any longer. A couple days after arriving in Michigan, I had lunch with my brother who had just done a move and had two vehicles from U-Haul, both with cruise control installed and both worked. I really do think that U-Haul owes me some compensation and an explanation. If I may share a couple other things: I originally thought of using PODS because I needed to get things out of one house, but stay nearby to work on the house to get it on the market, and then move the items to Michigan and keep them aside while I made preparations of the house in Michigan. (I realize U-Haul offers a free month of storage, but no one wants to empty and reload a 26' truck!) In any case, I called the U-Haul facility in Brunswick and asked about keeping a truck beyond the normal 5 days allotted for my move from ME to MI. I asked about keeping the truck extra days and the associated costs. They said it would go to additional daily rates - 39.95, I believe was the rate. So I did the math and figured out that if I rented the U-Haul 26' truck, loaded it over a course of days, kept it in my driveway (under my homeowner's insurance and my vigilance) while I cleaned and did some chores on the house before putting it on the market, and then drove to Michigan, parked in my driveway (again under my homeowners insurance and my own vigilance) while I made room and prepared some areas of the house to move it, all over a period of 30 days (similar to the PODS allowable time), I would ultimately have double the cubic feet of capacity and the same timeline, for the same cost. Also, I was leery of putting my belongings in a PODS unit where they take it away and I can't see how things are treated, what the security situation is etc. And I prefer U-Haul, so this made the choice for me. Unfortunately, what was never said to me was that the insurances I paid for would be added to that daily rate - even though those insurances are largely roadway type insurances. So, I had a big financial surprise at the end of my rental. Disappointing. I guess I should have figured this out somehow, but it would have been nice to have this clarified as I tried to calculate my comparison pricing. Thank you for reading this long bit of feedback.
Todd GThe ladies (Stacy/?) that work here are amazing and probably kept me from having a nervous breakdown over my move. Impeccable customer service - 5 stars, will recommend to everyone I know.
Haley KBoth people I interacted with were outstanding!
Jeff MGreat location , Great staff , helpful and friendly
MICHAEL A | Overall ExperiencePlainfield staff always helpful and friendly
MICHAEL A | Overall ExperienceMonthly payments for storage are outrageous
Ezequiel T | First ImpressionsClean & easy to get to. Very helpful & kind employees!
Sara T | Overall ExperienceNice
David S | First ImpressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First ImpressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions