Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5,223 reviews

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. The poor manager was busting it by herself. Get her some help!

regory S. 
Rating:
5.0

Nothing that I could see. Very quick check in.

Michael S. 
Rating:
2.0

Please call me. I'd like to walk you through my U HAUL experience which was terrible from A to Z. +16164468319

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
4.0

We ordered 2 packs of moving blankets that were completely damp and could not be used

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Thought I had completed online reservation but when arriving it was not in system. Staff took care of us though. Thanks.

virgina N. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Good service

Beverly F. 
Rating:
5.0

Customer did not leave a comment.

Yventz M. 
Rating:
3.0

Original location in cedar springs didn't have lock boxes set up. The mobile app didn't work and I was put on hold for 28 minutes. That's why it was last minute at pick up location in Grand Rapids and why I received an old and damaged truck. Employees were great equipment sub par

Karen K. 
Rating:
5.0

Good attention to the customer, all done quick and easy. Thank you Mike.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Despite being obviously under-staffed the team remained patient, friendly and professional.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bryce S. 
Rating:
3.0

I have an issue w/ UHaul policy, specifically the extended rental option. It is very inconvenient to your customers w/ reservations expecting to get what they ordered WHEN they ordered it & Uhaul confirms it. Moving is stressful enough without adding more stress when truck is not available because you extended it Even though there is another reservation. That's just wrong. If there's a reservation following another reservation people need to return truck on time. if not you can charge a hefty fee to discourage being late. It is wrong to put out the next person's pick up time & change reservation because someone didn't plan accordingly. it's very inconvenient, especially at the end of the month. They can do big stuff first and if not done do little stuff by their car. You can't always get people to help move if time changes and it's just not fair or right. I appreciate this location gave us extra miles & apologized but didn't make it easier. I think you need to adjust this policy to no extensions if you are booked w/ other reservations, especially at the end of month when it's busy. If people are late then they pay extra as deterrent. You need to tell them you are booked & truck is rented for someone else. most people would understand that, though you may have a few difficult clients who ignore it. I bet it would cut down though if charged a lot extra for being late. You can't really win - you either make current customer mad, even though it's their fault or you make next customer mad for messing up their plans. But over all you need to do what's right & honor your confirmations. Extending is fine if no one else has a reservation.

Timothy O. 
Rating:
5.0

Nothing!

beth H. 
Rating:
5.0

Just wanted to say thanks :-) the gentleman that took my order was friendly, efficient, and put a good face on your uhaul location. When I picked up the trailer your staff was friendly and went out of there way to help. Even rescheduling my pick-up date was easy online… I'll be back in the future:)

Gregory D. 
Rating:
5.0

Professional and friendly service. Put my hitch as I waited. Thank you.

Ted O. 
Rating:
5.0

Customer did not leave a comment.

Hans L. 
Rating:
5.0

nothing,its fine the way it is.

James B. 
Rating:
5.0

Customer did not leave a comment.

Meredith B. 
Rating:
5.0

Customer did not leave a comment.

JOHN ARTHUR L. 
Rating:
3.0

The girl at the desk kept talking shit about her coworkers lol

Kaytelyn G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Mark Guyton was a great representative for your company.

Mary J. 
Rating:
2.0

Get some employees who want to be there. Never seen such a miserable crew.

Colby G. 
Rating:
5.0

Nice guy handling everything on his own and great customer service.

Angelica A. 
Rating:
5.0

Can't ask for a better experience! Thank you Crystal & staff.

Elizabeth M. 
Rating:
5.0

Great Staff!

barton P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tina tankersley T. 
Rating:
3.0

The air conditioning in the truck. We drove this truck 300miles with no air conditioning in 95 degree weather. The air conditioning only work when we were stopped at a red light. The controls for it did not work. It was a very uncomfortable ride.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

thomas D. 
Rating:
5.0

The staff at the Plainfield location in Grand Rapids and the Lakewood Ave location in Holland were fabulous! Excellent service and support. Thank you!

donald M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

I really enjoyed my experience at U-Haul. The lady there was so down to earth and friendly. The process was so simple this time with the online section. Very nice customer service crew at this location

Kandyce M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Night and day from the Uhaul dealers in Buffalo. This place was 100% professional and delivered as promised.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Frank K. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Staff is great. They do an awesome job. The only complaint I can offer is - and this has been true for the last 30 years at this location - the office is HORRIBLY understaffed. There should be at least 2 or more people there all the time. You're lucky to have good people working there because the company doesn't seem to give a shit about them John Henderson

John H. 
Rating:
1.0

Call me Uhaul: reservation 27156367, you have my number. I ordered a hitch and arrived on the scheduled date of install at this location. No hitch they told me, and I'd have to come back and they'd call me when it came in. Height of Covid, no waiting allowed, far from my home, and I already drove there with two vehicles one time at an appointment they set, so I didn't reschedule right away when they called a week later. Now they report they installed the hitch three months after that. (I was waiting until winter was done by that point) Hmmm whose vehicle was that on? It certainly wasn't mine. The receipt they sent me "proving they installed it" has amounts changed from what I paid in full online, adding a $0.76 cash payment on the "day of install". Shady stuff. There is a place for a customer signature too = blank. I'd stay away from this location, and maybe Uhaul in general. Buyer beware, a lot. Crystal the manager is the person I dealt with.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Clean truck. Friendly staff. Hassle-free rental. Very satisfied. Thanks U-haul!

James L. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Everyone very helpful

William K. 
Rating:
5.0

Greatest with a smile and was taken care of very quick and prompt Thank you again

Harry S. 
Rating:
1.0

Don't charge people extra money for stupid stuff. I was informed of $20 convenience fee if returned after store hours. Okay. My contract was for 12 hours starting at 11am. Store closes at 8. I had a long day of moving and went home to charge it and do return the trailer online. I had to share my location which would obviously be my house. I was exhausted, so I decided to just eat the $20. I check my bank today and I was charged $85 when my original bill was $45. Absolutely ridiculous.

Chelsea M. 
Rating:
5.0

Even though I booked to use the mobile app, local representatives on-site assisted me and made the whole process easy. Thanks!!

David A. 
Rating:
5.0

Customer did not leave a comment.

Kim O. 
Rating:
5.0

The entire staff were friendly and extremely helpful

donald M. 
Rating:
2.0

Drop off was very easy. I just parked the vehicle, returned the key, and left. Had a brief and abrupt interaction with a staff member.

JAYLEEN DONGXUE R. 
Rating:
2.0

Maybe, Mike is knowledgeable and clearly over worked. Communication skill leave the customer bewildered and frustrated. Telephone access directly to the store is among the worse, on a par with IRS. I had to drive to the location four times in order to get an answer and information regarding installation of my hitch. A distance of 13 miles one way. Inexcusable.

Bruce V. 
Rating:
4.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

neal H. 
Rating:
5.0

The trailer I rented is getting a little long in the tooth. It's still road worthy but far from new. One of the latches to keep the gate closed was a little misaligned and was difficult to use. Your employee Brandon was incredibly helpful at pick up and drop off even though power was out when I was picking it up and dropping it off.

Miles P. 
Rating:
5.0

Have trucks with cruise control. Driving 9hrs without cruise control sucks especially when you pay almost $1,000 for a truck

AARON SCOTT H. 
Rating:
5.0

Keep doing the good work.

Lucson C. 
Rating:
2.0

Low staffing , had to wait 35 minutes to check out a trailer I had reserved

Michael D. 
Rating:
2.0

Making reservations is NOT customer friendly. Equipment and personnel shortages. Internet not working. Your website is not easy to use. I just wanted the smallest trailer to transport my riding mower. That is easy to communicate to a person. Not so much on disappointed. If you call, you go to an automated phone system with long wait times. I want to call my local dealer and speak with a person. Very dissapointed.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Young woman st counter did an excellent job under severe conditions with the internet to working properly.

cathy C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

The staff was very helpful when a issue arose and handled it quickly and professionally.

Rachel B. 
Rating:
2.0

We were over charged and the wait was over 20 minutes to get any help from the desk. When returning the truck an employee said "just leave the keys on the seat" and then we were charged for gas even though it was the same level as when we started and blankets we did not use or ask for, they had been left in the truck at the beginning of the trip.

Edward J. 
Rating:
5.0

Everything was Excellent - no improvements needed

William F. 
Rating:
5.0

Braun was kind and so, so helpful. Brandon made check in a breeze. I was really happy with the service I received.

Lynn S. 
Rating:
4.0

Reduce the wait time to be served.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I walked into this location and was greeted by Brahn, who was actually cleaning a truck when we arrived. (He was the only person there.) Shortly after I walked in, there were 4 other groups of people behind me. Brahn was very friendly and treated me like I was the only one there. He went out of his way to find me the best deal and I was in and out with no problems. I will use this location again because of Brahn. Great employee!

Trisha R. 
Rating:
3.0

Was sent here from another location. Internal communication about truck rental was nonexistent. Customers suffer when staff are disorganized. Still struggling to get the quoted rate. We were over charged be $1,000! We will not be trusting U-Haul again.

Matthew H. 
Rating:
5.0

Everything went smoothly. Drop off especially. Julius was great, recognizing me from days prior and had me leave the Inside line and got me checked out. Emailed receipt. Appreciated his service.

Scott B. 
Rating:
3.0

2 people in line in front of us. The internet was down, but I guess always is, and the lady running the place was very unprofessional. Got to our trailer after 40 minutes in line and had to ask for a broom to sweep out the nuts and bolts and debris left behind from previous renters. 50 minutes to get out of the lot, when we had even done the pre-sign in sent to us for faster service.

ANGELA KAY M. 
Rating:
4.0

When I arrive they told me I have no equipment reserved, but several minutes later they found it. Very stressful

John B. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Great customer service.

Michelle H. 
Rating:
5.0

Everything was handled with the utmost professionalism. I had a problem with the fact that my original pick up location was on a few miles from my house,when the day before my pick up, location was changed to a location that was at least 15 miles away from my house. Which meant that I had almost 20 miles on the truck before even loading anything into the truck. The attendant was nice enough to give me extra miles so that I didn't Incur any mileage fees. My trip was 190 miles and I was originally alotted 201 miles. So without the extra miles,I would have had to pay extra because I went over. It was a small jesture,but very much appreciated

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Amanda O. 
Rating:
5.0

Checking in was easy. I did the forms on line. Returning was also easy. Main website was slow and locked up.

John E. 
Rating:
5.0

Crystal has amazing crew working for her they get the job done and get ya on ur way

Dewayne P. 
Rating:
4.0

Uhaul desperately needs a better inventory management system that syncs with other locations. We spoke with 3 different locations who seemed to have no idea whether they would have the truck we needed or not.

Megan V. 
Rating:
1.0

Get better online scheduling for 26 ft box trucks. The system has something wrong with it.

Handsome H. 
Rating:
4.0

This was not my original place to rent my reservation was messed up and that wasn't how i u-haul.com did not reserve a check for me on the date I asked we were scrambling to get a truck and the day of pick up because no one had one eventually we found one here at this location and we went to pick it up three hours late from the original time of the reservationU-Haul in general was a nightmare date when people reserve a truck online they need to have that truck on that day and I have to scramble around trying to find a truck because somebody didn't reserve it

Julie B. 
Rating:
1.0

This uhaul location was a hot mess. Didn't have the part, then magically found it when I got frustrated… told me two hours, took 4 to install my hitch… and messed up some of my car trim on the interior. Very unhappy with the whole experience.

Becca S. 
Rating:
5.0

Seemed a little crazy inside the building, but employees handled all well

craig V. 
Rating:
5.0

Customer did not leave a comment.

MATT S.  |  First Impressions 
No reviews have been submitted for this location.

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