Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

5093 reviews

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96)

(616) 364-7054

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Excellent service. Someone was waiting outside and answered all of my questions. They were very helpful.

Hannah B. 
Rating:
3.0

We were told that if we returned the truck before 7 a.m. the next day we'd not be charged for a second day. The woman at the desk said "just park the truck over there and lock it up, then put the keys in the dropbox." So that's what we did. Since we did it in that order she said, the truck was locked and we weren't able to take the required pictures. Then we were charged for a second day for an incorrect drop-off. After spending over an hour on the phone to get this remedied, I was disconnected and nothing was ever taken care of. Very frustrating.

Robert B. 
Rating:
5.0

Disappointed there was not enough gas to go 90 miles so I had to put in 12 gallons of gas before traveling to my destination. Before dropping off, on my one way 100 miles trip, had to put in 2.5 more gallons to bring gas gauge up to the pick up level (1/4 full), I reserved a 15 foot truck however on the day before picking it up was informed only a 26 foot truck was available. Too late to look at other options. It was nice they didn't charge extra for the larger truck. Large truck drove poorly, bumpy, since it was almost empty. Other than that the staff was excellent at the location. Really appreciated when I asked if there was enough gas to go 100 miles they said that it would be close and recommended I should add some gas before leaving

Karl K. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Casimir T. 
Rating:
4.0

Everyone did an excellent job, but I think you need more staff. The people working there seem always very busy and it sometimes caused considerable waiting.

William C. 
Rating:
1.0

You guys suck. You made me have to drive all the way to Grand Rapids to pick a truck that I needed in East Lansing. I'm never getting a uhaul again. I don't care how cheap your rates are. I was inconvenienced in the most disrespectful way. I was called the day before I needed to truck and told that equipment was out. How did you not realize you were about to run out. I had my reservation made since the 15th of July. I was called THE DAY BEFORE. As I do understand that it's moving season I still don't see a reason for why there should have been a problem with me getting my needs met. Anyways you could be more considerate next time.

Samuel O. 
Rating:
3.0

They initially led me to believe that the rental period was 28 hrs but then charged me for 2 days. Total BS. Had I not let the blanking thing set in my driveway until 3 to return it, I could have brought it back in <24 hrs easily. Systemic scam. I'll probably look for another company to rent from next time.

Keith L. 
Rating:
5.0

Nothing. We came in and needed a truck immediately for two hours and you made it happen. So easy. Thank you!!!!!

Kathleen W. 
Rating:
1.0

Rude customer service

Lorne B. 
Rating:
5.0

Seemed short staffed at this location (one person) but employee on duty stepped up to minimize customer wait times.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

Laquinta W. 
Rating:
5.0

Braun was a great representative of your company. Fast, cordial and thorough.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Staff are cordial and helpful. One on the nicest U-Haul locations we have ever rented from. Keep up the terrific work!

Shelly T. 
Rating:
5.0

Very good experience, Staff was pleasant and helpful.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Clifton B. 
Rating:
4.0

Pickup of trailer could go faster. Had a long wait.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES B. 
Rating:
5.0

Ms. Spencer who helped me with the pick up on the day of the move was great! She got me set up and on the road quick and easy!

Jeffrey M. 
Rating:
1.0

In consistent between online order and pick up, un professional and slow staff

John C. 
Rating:
5.0

Crystal who checked out the truck for me was very friendly and helpful!

Paula L. 
Rating:
2.0

Parking lot was overfull so we ended up having to completely block the driveway to park our truck to return it. Staff was very terse and not very helpful.

David S. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY RONALD K. 
Rating:
4.0

Customer did not leave a comment.

jakyle H. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
3.0

There was only person working this location so we waited about ten minutes before he could check the truck back in. Location is good, easy to get to and easy drop off.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Shanna B. 
Rating:
5.0

Nothing, keep up the good service

Mark M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The motorcycle trailer worked great, plenty of D hooks. But I had to tarp my new bike because it was raining and the tarp ripped and was flapping against my bike in the wind. I can not believe the trailer rental experts dont have an enclosed motorcycle trailer, or even a ramp and tire chock to put into one of their enclosed trailers

Dan R. 
Rating:
3.0

The after hours drop it app to fill in everything is sp buggy...I had to restart it like 10+ times saying my location failed to sync half way in or photos were not uploading. Took me 20mins to complete

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

FAITH ALICE R. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

This location and service is A+++

Heather D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Meagan V. 
Rating:
5.0

Good staff. Efficient. Friendly. Recommended.

George W. 
Rating:
4.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
1.0

My truck was not set up and I had to go to the back to get it and my equipment wasn't in the truck and I had to lug it myself to my truck. I did not order a dolly but was charged and given a huge appliance dolly which was too heavy for me to even use, much less use with my stuff loaded on it. The staff was really rude and standoffish and made me feel like an idiot when they couldn't do their goddamn job. Awful experience.

Keara H. 
Rating:
5.0

?

JOANN KAY M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

Thanks for helping us get our move completed.

THOMAS O. 
Rating:
5.0

Staffing appeared limited. When I arrived to pick up rental, manager was by herself along with one employee. Manager did a great job with the limited resources she had. Both manager and employee were very polite.

Robert T. 
Rating:
5.0

Excellent service and people!! Heartily recommend.

Mark A. 
Rating:
5.0

Elite Moving was the most outstanding moving company we've ever gone through!

Danny L. 
Rating:
2.0

Car trailer date of pickup incorrect in unsullied records. Billed additional day charge and took approximately an hour of an phone calls to remedy. Very dissatisfied.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

Awesome

Jerry C. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

4

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

TIM J. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Trying to use the app to return the truck was not successful. I must have tried 10 times and it kept returning to the first screen like it didn't recognize my location. I went through the website directly and it worked okay. Very frustrating!

Janelle K. 
Rating:
5.0

I had zero problems with this rental

James R. 
Rating:
3.0

Customer did not leave a comment.

Tyler S. 
Rating:
3.0

Truck was great and worked out perfectly for what we needed. We did reserve the equipment at a UHAUL location near our house and then when it wasn't available there, we were charged the mileage to a location that was farther away. Doesn't quite seem right since we reserved near our home. But that was our only complaint.

Christopher R. 
Rating:
3.0

I made a reservation, but got a trailer that had mud in it because it had just been dropped off, and 2 walk ins got trailers that had been cleaned. Also the trailer leaked water and it rained a lot. I would like a newer cleaner drier trailer for my upcoming reservation this weekend please. I have electronic that need better protection than last week. Also the trailer shouldn't smell like a farm. When moving your clothes and couches you don't want that.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Leona D. 
Rating:
3.0

This site does a fantastic job getting me in and out quickly. I have rented a lot this year and they know me and take care of me. I appreciate it a lot. This last truck however did leak water in the upper attic part and prevented me from putting pillows or anything of value up top. This has been a big concern as this has happened to me on two trucks now. I move a lot of expensive furniture and artwork and I am now getting worried about your trucks and whether I can count on the box to be dry. This is so critical for the items we move around. I have some concerns for future rentals

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Would like to be able to contact the local store by phone. Do not like dealing with your call center. I don't trust the on line reservation system.

David M. 
Rating:
5.0

Customer did not leave a comment.

TARA ANNE S. 
Rating:
5.0

Great, quick and fast services.

DANIEL BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Stephenrobert S. 
Rating:
5.0

N/A

Kieychia M. 
Rating:
5.0

Telephone system was not working well.

John L. 
Rating:
4.0

Drop off was quick and easy.

Michael B. 
Rating:
5.0

Everything went well fir me. Thanks!

Laura H. 
Rating:
3.0

Customer did not leave a comment.

Logan C. 
Rating:
3.0

There was a water leak so it could of been quicker

Taylor D. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

You have for a manager at this location one of the hardest working person I have seen. I believe her name is Chrystal.

James B. 
Rating:
5.0

Customer did not leave a comment.

janice G. 
Rating:
5.0

Excellent service

Keith V. 
Rating:
2.0

you don't have enough staff i have rented a truck 3 times this year either u walk in and no one is around or there is one person working and half dozen customers are waiting.

Michaeldaniel F. 
Rating:
5.0

Customer did not leave a comment.

DERICK EARL M. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Nothing that was the easiest rental with the kindest customer service!!

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Benjamindaniel L. 
Rating:
5.0

Customer did not leave a comment.

Benedict D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOUGLAS R. 
Rating:
3.0

Lower prices

Raymond R. 
Rating:
5.0

They were awesome. I didn't even have to enter the building when somebody asked if I needed help to get my car off in the trailer off. She took care of it and off I went with my truck and when I came back the guy waved me in right away and I got out he confirmed I was good to go I didn't have to go in the building again. That was awesome.

tamara M. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

MATT S.  |  First Impressions 
No reviews have been submitted for this location.

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