This is an excellent U-Haul company, and they will work with you on your rental truck, if you need a time change or have an issue just call and they will tell you what you need to do. Try them out great company and very nice folks to work with. .
LINDA GAIL FROEHLICH- Michigan MI
- Grand Rapids
- 49505
Customer Reviews for U-Haul Moving & Storage at Plainfield Ave
(N Of I-96, South of 4 Mile Circle)
Services at this Location:
Contact Us
3451 PlainfieldGrand Rapids, MI 49505
(N Of I-96, South of 4 Mile Circle)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
James Bakeman- Rating:
- 5.0
Customer did not leave a comment.
Ayad Shmona- Rating:
- 5.0
trailer drop off was fast and staff were helpful. great!
Jeff Carlson- Rating:
- 5.0
Zinstaller was an expert. Very informed and explained the wiring and hitch install very well.
Robert VanNoller- Rating:
- 5.0
friendly service people.
jeffrey vanhill- Rating:
- 5.0
This location is always fast, friendly and convenient. We usually rent something 4-5 times a year and I just won't go to another location. I know if I need to pack something they will have it. Crystal and the gentleman there Saturday morning AMAZING.
Rachel Rhoades- Rating:
- 5.0
I enjoyed reading You & Me The Rest of the Story while I waited. I would enjoy getting a copy to keep.
William Bereza- Rating:
- 5.0
Rented many a times here. Always pleasant helpful and professional
Patrick Lovro- Rating:
- 4.0
Customer did not leave a comment.
Kathleen Fletcher- Rating:
- 5.0
Customer did not leave a comment.
Larry Beebee- Rating:
- 5.0
The manager was great. Friendly effoand very thorough.
Annelise Polonis- Rating:
- 5.0
Customer did not leave a comment.
Ryan Alexander- Rating:
- 5.0
U-Haul's fantastic app took me thru the return after hours- greatly appreciated!
Caroline Sobota- Rating:
- 3.0
Customer did not leave a comment.
Mindy Minarik-Prins- Rating:
- 5.0
one tail light didn't work...probably just needs to be checked beforehand, but maybe the previous customer didn't let them know about it.
BENJAMIN RICHARD OUTWATER- Rating:
- 5.0
Customer did not leave a comment.
Chris Raschke- Rating:
- 5.0
Customer did not leave a comment.
Heather Monfort- Rating:
- 5.0
All Mt needs were met. Great staff
KENNETH ROOT- Rating:
- 5.0
Over 40 years ago we had a bad experience with the same location. Expecting to be disappointed, we were surprised and delighted by excellent customer service and products. Very happy to recommend!
William Crook- Rating:
- 3.0
Customer did not leave a comment.
Madi McCartney- Rating:
- 5.0
Customer did not leave a comment.
Derek Brokaw- Rating:
- 4.0
Building smelled of cigarette smoke.
Margaret Anne Endlein- Rating:
- 5.0
There seemed to be some questionable activity happening in your parking lot during drop off in Grand Rapids. Some sort of deal. I would check your cameras at about 7:30 pm. Otherwise, great experience.
David Dart- Rating:
- 4.0
Customer did not leave a comment.
James Thurber- Rating:
- 5.0
Just keep doing the things you doing
Brian Ashley- Rating:
- 5.0
Customer did not leave a comment.
Paul Govan- Rating:
- 3.0
Wasn't given quoted rate,for mileage, until I insisted on it.Also didn't know the proper truck length. Thanks
David Schmitzer- Rating:
- 5.0
I needed a vehicle to use as my Jeep was in the garage. I find it cheaper to rent a U-Haul than a car rental. The word is out at my work that others may do the same. This store location works out great for me.
Ray Plath- Rating:
- 3.0
Customer did not leave a comment.
Maia Roll- Rating:
- 5.0
Customer did not leave a comment.
Kiara Johnson- Rating:
- 5.0
Customer did not leave a comment.
Bryan Pitsch- Rating:
- 5.0
Mike was very knowledgeable and I will recommend him to anyone who asks.
STACI CHASE- Rating:
- 5.0
Customer did not leave a comment.
ALLEN DUTKIEWICZ- Rating:
- 5.0
Staff was very helpful and friendly.
Jodi Derylo- Rating:
- 5.0
Customer did not leave a comment.
hamon chunn- Rating:
- 4.0
Customer did not leave a comment.
Ronald mooar- Rating:
- 5.0
Customer did not leave a comment.
neal hillman- Rating:
- 5.0
Crystal is amazing!
Theodore Maycroft- Rating:
- 3.0
Small location- Need more staff for faster service-
Kathleen Joseph wdusaaolcom- Rating:
- 3.0
Better customer service
mike mcdowell- Rating:
- 5.0
Customer did not leave a comment.
Terry Quillan- Rating:
- 5.0
Customer did not leave a comment.
John Hidalgo- Rating:
- 5.0
Customer did not leave a comment.
Owen Mcintee- Rating:
- 5.0
Customer did not leave a comment.
Heather Wireman- Rating:
- 3.0
Completely dissatisfied with the fact that the amount of end result request needed in order to turn, the truck in, is absolutely ludicrous … And I did not even have the truck for more than 7 1/2 hours …. I sincerely hope I am not charged a penny over what I was quoted, and for me personally, as far as the entire experience, in order to be totally satisfied , I shouldn’t be charged any more than $100 even ……..
Chris Harmon- Rating:
- 5.0
Customer did not leave a comment.
Logan Begalka- Rating:
- 5.0
Customer did not leave a comment.
chris basel- Rating:
- 5.0
Customer did not leave a comment.
Bradley Pienton- Rating:
- 5.0
Customer did not leave a comment.
Patrick Harp- Rating:
- 5.0
Customer did not leave a comment.
Dan Taelman- Rating:
- 1.0
The 24/7 checkout process was unnecessarily long, and left me stranded in a dangerous area for 30 minutes to get verified. Had to call support at least 5 times and my phone almost died.
Anna Morozov- Rating:
- 5.0
GREAT SERVICE
Jim Turnbull- Rating:
- 2.0
I did not get my money back for unused moving blankets rented. The transmission in the truck was extremely dangerous and hard to stop when the truck was full of equipment due to the transmission.
Benjamin Globke- Rating:
- 5.0
Customer did not leave a comment.
Ryanmichael Smith- Rating:
- 5.0
Everyone was perfect don’t change anything or anyone Thank you
Alysia Lightfoot- Rating:
- 5.0
Very helpful. I had an unfortunate issue hitting a deer and the people I worked with on the phone and at the location. Were very helpful
Jason Banfield- Rating:
- 5.0
Customer did not leave a comment.
William K Przybysz- Rating:
- 5.0
Customer did not leave a comment.
Fred Hodgins- Rating:
- 4.0
Customer did not leave a comment.
Sandy Hill- Rating:
- 5.0
Customer did not leave a comment.
Dave Elias- Rating:
- 5.0
Customer did not leave a comment.
Lindsey McFarland- Rating:
- 5.0
From my stand point everything was great . I have used this location 4x in the last two weeks they will always get my business .the haul team is excellent !
William Przybysz- Rating:
- 5.0
Customer did not leave a comment.
Joseph Samson- Rating:
- 5.0
Excellent employees who make the experience very pleasant and simple.
dieter panzer- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Hendricks- Rating:
- 4.0
Customer did not leave a comment.
Michael Lucas- Rating:
- 3.0
Location technically closed 3 minutes prior to my arrival but the gentleman still came and helped me with my mobile drop off and then completed it for me, and even offered a printed receipt when I told him I had trouble. Even showed me where on my paperwork it was and explained that I got the refund for the pick up locations service failure and that it may take 3-5 days to show up on the payment method.
Christina Smith- Rating:
- 3.0
I received a notice for damage for the truck saying the windshield was cracked. We dropped it off after hours and there was NOT a Crack. I will not be paying this fee. I fully expect someone to resolve this issue ASAP.
Jessica Vanblaeicum-Miller- Rating:
- 5.0
Friendly, professional and courteous were all your staff on 1/20/24. Thanks.
Mike West- Rating:
- 5.0
Customer did not leave a comment.
Robert Westaby- Rating:
- 5.0
I have used this location several times and I get great service every time. I am very pleased
William K Przybysz- Rating:
- 5.0
Very pleased with the experience. Very professional and helpful staff.
Dan Matthews- Rating:
- 3.0
Store was okay. I wouldn't call it inviting. Employee could do nothing about my mileage complaint, except say I could wait for a manager, which I didn't have time for.
David Westerfield- Rating:
- 5.0
Easy to rent, ready to return. I had a positive experience.
Zack House- Rating:
- 5.0
Crystal was amazing hard worker and very specific and no questions that's how theral she was everything was great
Lydia Alvarado- Rating:
- 5.0
Customer did not leave a comment.
Derek Brokaw- Rating:
- 5.0
Awesome customer service!!!
Drew Peters- Rating:
- 5.0
Customer did not leave a comment.
David Heinz- Rating:
- 5.0
Customer did not leave a comment.
Michael Lucas- Rating:
- 5.0
Customer did not leave a comment.
Bob Staudacher- Rating:
- 5.0
Person that help me was very professional and handled multiple customers at one time.
Jeffrey Peel- Rating:
- 5.0
Great staff at this location.
Frank Guglielmi- Rating:
- 5.0
Customer did not leave a comment.
Dave Elias- Rating:
- 4.0
Customer did not leave a comment.
Retha Martinez- Rating:
- 5.0
Customer did not leave a comment.
Steve Helgren- Rating:
- 5.0
Customer did not leave a comment.
Daniel VanRegenmorter- Rating:
- 4.0
Is hard to rate if you start with the best and forget the rest 😁 Seriously, the crew and equipment were great… thanks
orrie vanderwaal- Rating:
- 5.0
I was unable to pick up at the location of my choice. I reserved the location just 3 miles away from my home and had to drive 23 miles one way to pick up my truck, this was way out of my way, I was lucky my driver came up to spend the night before the move, also the phone call to confirm my pick-up and to tell me I needed to drive 40 miles farther then planned was received later than I expected and required me to pick up a truck that should have taken me 30 min round trip to pick up .... took over 1.5 hours. More Larger trucks in more locations. I received free millage to cover this inconvenience, but I had to leave my handicapped husband alone without time to set up care and accommodate his needs.
leasa allen- Rating:
- 2.0
I went to drop off a truck and the person "Rick" left a note on the desk saying he was at propane but he was in the lot talking to someone for 20 minutes
Leah Strong-Velazquez- Rating:
- 5.0
Customer did not leave a comment.
Ed Jaquay- Rating:
- 4.0
The steering on this truck was super loose. The gear selector was quite loose as well. Inside of the windshield was super dirty and not very conducive for night driving. The lady who helped me at the counter was great to deal with. Very helpful and straight to the point. Would rent from here again but will look closer into the truck before taking it off the lot.
jason wilson- Rating:
- 5.0
Crystal S was an amazing help! She was juggling so many things at once and got us in and out super quick. She was very friendly when we returned the truck and made our first experience renting a Uhaul great!
Brittney Deslauries- Rating:
- 4.0
Customer did not leave a comment.
MOMBO Kalumbula- Rating:
- 5.0
The customer service was great!
Erin Tramper- Rating:
- 5.0
Customer did not leave a comment.
Derek Brokaw- Rating:
- 4.0
Customer did not leave a comment.
Robert Cali- Rating:
- 5.0
Best U-Haul experience I’ve ever had. Brandon is top notch, an asset to your company.
Joshua Shillington- Rating:
- 3.0
This location was packed when I arrived. Hard to maneuver around the yard.
James Newsome- Rating:
- 5.0
very easy using the app to rent the truck
Michael Stout- Rating:
- 5.0
Clean & easy to get to. Very helpful & kind employees!
Sara Talbot | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tami Butler | Overall Experience- Rating:
- 5.0
Nice
David Stadt | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sandra stuckhardt | Overall Experience- Rating:
- 5.0
Plainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela Anderson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
randy clark | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Rossow | Overall Experience- Rating:
- 5.0
The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM DAVIS | Online Move In- Rating:
- 5.0
Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick Stratton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MATT SCHWARCK | First ImpressionsAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!