Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
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Mary C. on
Everyone was friendly and answered all of our questions. Made sure we had the proper connectors for the trailer and didn't try to sell us items or services we didn't need. Would definitely recommend to others!
Nicole S. on
The guy named Brandon was awesome and his mammoth drawing skills needed some work. Haha but he was making us laugh and our experience was very enjoyable! He got us our truck in a great amount of time to move our items. Thanks Brandon, oh ya since your a GOT fan, winter is here! Lol
Christopher B. on
Employees were nice and helpful
LEO S. on
The Location double charged me, and told me two different final prices. I already paid an $83 hold, and my final bill was $76; however instead of using the funds on hold as payment with a credit refund actually, the location made me pay again in amount of $76. This is the exact opposite from what all other uhaul locations have done within the past month when I've done business with them. They always use the funds on hold towards the final bill. Additionally, the truck smelled like foul body odor forcing me to keep the window rolled down at all times. A simple air freshener would have even made this vehicle smell better.
dale k. on
Great place to rent a truck. The people are great, friendly and very helpful.
Anthony T. on
The lady who helped us was just amazing! She was friendly and just wonderful.
RICHARD T. on
Fast friendly service.
Denise W. on
Staff very friendly and efficient
Ezra M. on
U-Hauk always been good to me.
seth c. on
Great people. Great equipment.
David W. on
The only issue I had was with being on hold 25 minutes and talking to multiple people to change drop location
LARRY T. on
nothing, every thing went perfect.
Chadd R. on
Staff was very very rude.
Nicolas T. on
This U-Haul has been a huge help for us during a busy, stressful move, they made it easy to reserve the truck and everything worked out smooth. We will highly recommend this U-Haul on Victor Place in Colorado Springs.
MICHELLE M. on
Basically, you guys rock.
Nancy W. on
Cathy Lee was so professional. She is a tribute to your organization.
James T. on
Staff, Brandon, was polite and helpful. He definely is customer oriented.
Kristen C on
I was quoted the wrong price. The lady helping didn`t seem to care nor wanted to help fix it. I`m probably going to rent for this month but move next.
STEVEN J. on
Most impressive Uhaul location I have ever used. Friendly, efficient, great.
Faon O on
The staff at Victor Pl are the reason I choose uhaul always courteous and willing to go the extra mile.They all maintain positive friendly attitudes even through the busiest times.
JOSEPH N. on
I originally scheduled a uhaul rental at AAA Storage on Platte ...the app didn't work, couldn't find the truck, after hours, maintenance guy didn't pick up the phone or help me out...so ended up going to this location...which was open on Labor Day..thank you for that...don't understand why my rate was 2x the amount that was on the APP from AAA storage???
Scott W. on
could not have been better. much more organize than a couple years ago....
Gina W. on
Shee, who helped me initially, was really awesome and took care of us quickly. This was great because I was really in a hurry to move a piece of furniture.
Frank M. on
Very friendly and helpful staff
Kylie F. on
The self check in service was terrible. Thank goodness for the people working there. They helped me out rather than the online BS.
Ronald D. on
They had the wrong moving truck reserved. Fortunately was one more truck. Called at one point on hold over seven minutes. Not all together.
brandon c. on
Booked for a trip across the country and they did in town knowing I have never rented a uhaul trailer when I dropped off the uhaul was charged a horrendous amount
Kyle M. on
Trailer had lights flickering on it on top of that to get the trailer took an hour that's bullshit tires are rounded not maintained over priced for a trailer
Megan T. on
This truck did not seem ready for my rental. I had a hard time closing the back door, just didn't seem smooth and I really had to yank it the last foot to close. I didn't use the dolly but it wasn't plastic tied when I got it. Someone else spilled pop inside the cup holders and I didn't notice until after I had checked it out.
veronica p on
The process was easy and customer service was awesome. I wouldn`t go to any other place.
DARRELL W. on
Nothing
JOHN M. on
nothing. Satisfaction guarantee
Kimberly M. on
Everything at this facility was great. No problems.
Kimberly M on
All the details were explained by the staff members. I was given a walk through and demonstration of how to access my unit. It was a great convience and the staff was professional and congenial.
Fernando O. on
We had a lot of trouble with the self service pick up app on the smartphone. It took us over a half hour and I had to get the inside staff to help me. I kept getting error messages that I didn't have enough memory to upload the photos. Might of been my service provider MetroPCS, but it was not a positive experience. I don't plan to use it ever again.
Mike M. on
I've rented several times from this location and the staff are always very helpful and have my rental ready.
joshua w. on
There was one guy taking care of all customers and he had the trailer unhitched and us checked out and out of there in no time! He was also super courteous and polite
kelly v. on
All interactions with staff were professional and friendly.
Ryan H. on
The truck was very banged up with numerous scuffs, scrapes, dents, cracks etc. I was incredibly paranoid that I would be charged for damage that I didn't cause. Luckily I wasn't. So I didn't think the vehicle was well maintained. However, the main reason I rated this rental experience poor, was because there was a discrepancy in the fuel. I picked up the vehicle with 5/8 of a tank and they logged it in the system as 3/4. When I brought the discrepancy to their attention, they marked 5/8 on my copy, told me to mention it when I dropped it off, and sent me on my way. Well, when I dropped it off, I mentioned I filled it to 5/8 and that there was a discrepancy. Well, they still checked it back in at 3/4 and charged me. When I brought that to their attention, they said too bad, call corporate. Waited on hold with corporate 15 minutes three different times before I spoke to someone. They said they would have a manager call me but they still have yet to. Very irritated.
Leonard W. on
The staff are professional. Many thanks to Timothy and Seth. They went WELL beyond the level of customer support I was expecting. They ensured I was set up for success for my 1-way trip. Those guys are awesome. I appreciate that level of commitment to customers.
CARL W. on
There was a vehicle 'blocking' one of the driveways getting out. Made us nervous driving past. Leave more room.
robin M. on
Get the city to cut the median to northbound Powers and add a traffic light. It is dangerous to have to try a U-turn at Constitution, and it adds mileage to the rental when people have to drive out of their way to return the truck or find another place to turn around (plus the life-saving ambulances at AMR have to go south to go north). My truck also wasn't ready at my scheduled pick-up time, but it worked out, and the employees were great.
JAY L. on
Very busy, but still have great customer service!
steven B on
Awesome place.
Darcy S. on
Hi low fan control knob for the ac was broke on my van. Not a biggie just wanted you to know.
Eric C. on
Had to wait to drop off trailer. No one in the yard to receive the drop off.
Brian J. on
My husband and I have rented U haul trucks from this location many times. Great customer service!!!!!!!!
MICHAEL D. on
Bravo on your self checkout and self return! It provided a unique and enjoyable way to rent a truck/van
NATHANIEL G. on
Customer service needs improvement!
jeffrey D. on
It was very odd having to drive thru the whole facility to get to the return location. Basically - if you don't damage the truck during use, then you will returning the truck.
Jenn H. on
Keep the high quality customer service support!
Robert S. on
I had made a confirmed reservation for a pickup truck at your North Nevada and Fillmore location for August 9th 7:00 am and they did not have one for me and tried to substitute a van instead. I was referred to your location by them, on Victor Place which is 15 miles (30 both ways) out of my way as I live on the NW side of town in Rockrimmon and you are way out in the SE part of town. The problem was I had already hired my workers, and had to pay them to assist me in getting the truck. That cost me an additional $40 just to get the truck. In addition to extra miles that I had to drive @ $ .59 a mile, going back and forth. In the end the truck was excellent despite the inconvenience. Not the way I would do it however. Thanks. Robert
EMILY T. on
Learn what customer service is and how to value and appreciate your customers. Also, don't damage their belongings they are paying to store in your units. Uhaul is the worst company I've ever done business with.
Brian S. on
The trailer was great.
Omar O. on
Nice employees, but definitely understaffed.
Jeff B. on
Train the installer properly. My wiring was not installed correctly and caused a major fire hazard when wires burned. No converters were installed. Both wires were mounted on my fuse box, instead of one going to the battery.Tried to charge me 2 hrs extra labor. What I was quoted was not what I paid. The store on Academy saw the damage, took pics and sent it to manager at the Powers store. The Academy store fixed all my wiring at no charge. I have left numerous messages for the manager at the Powers store to call me. Still have not heard from him, I live an hour away and even tried to stop by and he was supposedly to busy to talk to me. Had to delay our vacation because of this, and also caused damage to wiring on my camper. I would not recommend the Powers store to install anything, however I would recommend the Academy store.
Chris l. on
I went the day before to make sure my towing harness work. Timothy checked it out and it did not. He was able to fix everything very helpful. So thumb and a huge thank you to him
jill v. on
Customer service and availability of truck when u ordered it in advance. Adding extra numerous unnecessary charges.
Karin P. on
Great customer service! Seth was very helpful in explaining everything and I got checked out and in very quickly. I will definitely recommend this location to anyone needed U haul services.
Steve M. on
Made an appointment and when I got there the person who does the work was getting off work at the same time as my appointment time. No matter because Tim the "hitch guy" stayed an hour past the time he was scheduled to be off. Outstanding customer service. Every time I've gone to this location I've received great service but Tim really went above and beyond. Thank you.
emy F. on
The van i rented had a sticker across the top of the windshield that obstructs the view of drivers. If it was moved to the bottom of winshield advertisement still there and vision would not be obstructed. Customer service was outstanding..
JOSE C. on
Have more people working on the weekends.
Cory O. on
Nothing. Cheap price, clean vehicle and friendly staff. A job well done
Yolauder H. on
Good customer service. Easy truck return.
colton l. on
This place is great. They've been nothing but helpful and kind during all interactions. Also the uhaul truck I rented was good. No issues. And the storage unit I rented worked great.
DAN S. on
Timothy was amazing. Did a great job and I could tell he takes pride in his work.
michelle f. on
The internet was out at the location on North Academy so we waited there for 20+ minutes. When there was no progress we called and had our reservation moved here, where we had to wait another 20+ minutes on top of the 10 minute drive between locations. The paperwork process was relatively quick and easy but then it took us a bit to figure out who was supposed to pull the truck around. Once we got the truck, it was nice and the drop-off was smooth.
Jean P. on
Was there to pickup at my designated time. The facility was understaffed. The young man who came back from lunch and assisted me was very polite and efficient and had me on my way in less than 10 minutes.
Mary Lynne A. on
The employees at this location are so great. They were super helpful and friendly, and went out of their way to be sure I had a good experience with my rental. I had a much better experience here than at the other Uhaul locations in town.
linda w. on
Awesome to deal with.
mark h. on
Delivered as promised.
Aaron T. on
The mileage given with the truck was not enough for a direct route to my destination. I ended up having to pay more for mileage.
Michael M. on
Need more staff to help during peak times.
Patrick R. on
I orgianally had a reservation for the 22nd but when I arrived was told I could not get a truck until the 27th. There was a female employee that did not want to help even though I had a recipet and gave nothing but attitude and tryed to send me to another location. The only saving grace was the manager that got me a bigger truck than I needed that day at a discounted price since the order was messed up.
Christopher M. on
Went on and completed the early pick up form and when I arrived it wasn't ready and they had to find one.
Jodi B. on
The gentleman that helped when we arrived and the one that helped when we dropped off were both above and beyond kind and helpful. However there was a female I believe she was a manager that was speaking rudely to one of her employees which I did not appreciate. The only other issue we had was the passenger door was missing the window crank which was pretty inconvenient.
Jason J on
This place was extremely busy but the staff was still able to take professional care of myself and everyone else.
Ezire M on
Staffactedasifrenting a 10x15 locker was a inconvenience current advertised rate174 charged 184 a month. claimed the rate was higher As last one. No notification of a bill being due till
adil k. on
Horrible experience from booking to pickup! Did not have the truck that I reserved thus had to get two trucks and nightmare on th billing.
MIKE E. on
Always great renting from this location, thanks
David E. on
I used express check-in and had to wait 15 min just to be waited on. I was told a truck was blocking the trailer I was renting. I was told it'd be moved and my trailer brought out to my vehicle. I waited another 15 min but no one brought out my trailer. I went back inside to tell the rep I never got my trailer. Waited another 10 min then my trailer was finally attached, but now they lost my receipt and had to print another one. Waited another 10 min just to get my receipt so I could leave. I've been to several uhaul locations and have had such a bad experience. I will NEVER use this location ever again!
Tina K. on
The cost was a bit more more than stated but overall The truck did us well for the hours that we had it. Thank you.
Clara L. on
This is the second time in a month that I've had to rent a UHaul and the staff is always professional, helpful, and friendly. I highly recommend this location.
Corrina N. on
Excellent place to rent a U Haul!! I was very satisfied with the equipment, rental process and staff.
Jeffrey C. on
The process picking up and returning equipment was smooth and efficient. I didn't use it but the 24/7 program appears to be great, allowing customers to pick up and return equipment any time, day or night.
Joe B. on
I love the location, very clean and usually I've had a good experience here. Customer service was absolutely terrible on the day I rented. There were a group of people who waited in line for 30-40 minutes with basically nobody around. Perhaps someone called in sick and they were short staffed, which is understandable. Like I said, I usually have a good experience at this location.
JADE M. on
Very friendly and helpful staff.
doug k. on
Called ahead to confirm reservations. Talked with chris,chritie,or crissy.she confirmed "everything's confirmed ,I see the trailer here,our my window,comw and get it." I confirm address.I wait in line a long time.Dinally I talk with Steve.He aaid qw dont have a trailer for you. You should have called.I explain the situation.Chris basically lied to me."she doesn't work here".She works in a different office ".She confirmed my pickup address. Steve worked some incredable"magic ".I drove away with the trailer I was promised.Steve offered excellent costomer seviceand maintained U Hauls excellent reputation.
sue m. on
When a truck is reserved for a certain day and time, don't tell me it is not available when I show up and you have no other options to offer me. Then the next day when I show up for said truck, I must wait over an hour until I am assisted. When the employee says he will give me an extra 50 miles at no extra charge, then I'm charged without honoring the extra 50 miles when the truck is turned in. There was more, but this was the top 3 complaints. Never again uhaul, never again.
Elias M. on
good customer service
LUIS C. on
Very dishonest person.
JERRY T. on
Great service!
shawn s. on
This is how a Uhaul place should be.
CHARLES B. on
Bathroom access needed for building across from office for after hour drop off
Johnna S. on
Trucks were overbooked. We had to settle for something else. Not enough people to avoid long waits. Am not the only one who has experienced this. Very disappointing. Originally wanted 7am pickup - after 9 when we left UHAUL. Not acceptable to waste so much time.
Eva R. on
I had the worse experience at this place. Short staff no one in front desk. I arrived for pick up and Service was not on time. Staff was rude and poor customer Service an I had to unhook the equipment by myself with a employee present it's awfully.
RAY R. on
Customer service was top notch. Unhooked the trailer for me. Took care of all the paperwork. Very quick in and out.
GREGORY S. on
I am a firm believer of a valued customer. I have been renting U haul trailers to tow my car to the track for over 5 years. I have had very few issues in that period of time, which speaks positively for the employees doing a great job of maintaining the equipment. My comment, or suggestion is this. After a certain amount of rentals, give us a little break on the price, similar to Safeway giving me a discount at their gas pump after purchasing a certain dollar amount at their store. I will continue to rent your trailers (auto transport) until I can afford a trailer of my own. Keep up the good work!
PEGGY F. on
Took 45 minutes of standing in line to pick up the truck I reserved. Only one person working inside.
KARYLA V. on
I would suggest more staff availability. Always to busy and the line is always long. The employees are very nice and knowledgeable but you can see how stressful it is for them being under staffed.
Mary J. on
We have no suggestions other than maybe giving someone some actual training on driving that big truck. The mover guys gave us lots of suggestions which helped.
ALLEN G. on
staff very friendly
GARY B. on
Great Job
Kenneth H. on
Smelled like old cigarette smoke. Had to drive with the windows down.
Annette H. on
There was no trouble with getting the truck and turning it in. Both were done professionally and quickly. I do think if the customer doesn't use the entire time (signed up for 8 hours and used about 3) you should offer a slight discount. It also would be nice to offer something for the military/veterans in the community, ie discount on truck or offer a free dolly or blankets.
KEVIN T. on
I have used this location many times -- they are professional, polite and on the ball. Best I have experienced in 28 years of military moves!
devonne l. on
Not charge me four separate times...thus draining my bank account unknowingly...
kate l. on
The two men that were working were just fine, but this location was way under staffed. I waited for 20 min because there was only one guy behind the counter.
carmen k. on
I waited in line 45 minutes to pick up my rental. You definitely need more help at the desk. If I had known how long the wait was and had other options to rent on such late notice I would have. That is a ridiculous amount of time to wait in line. This is making you lose lots of business. Several people got tired of waiting in line so they left.
Nathan G. on
Vehicle trailer was not hooked up properly from the staff at this location. So as soon as I tryed to load the vehicle on the trailer it came off the ball and slammed into the back of my trucks tail gate.
Eric M. on
Overall a great experience. The staff was friendly and helpful. Drop off was a little jammed up. But all in all a wonderful time.
Omar O. on
The employee at pickup was pushing to turn the truck before the 24 hrs and actually made me think I had to give her a time. Besides that, it was ok.
SHAWN P. on
Helpful staff, extremely fast during the return to get me on my way. Thank you.
JAMES C. on
Very helpful with equipment and a fuse issue! Thank you!
Jay H. on
I had a corporate reservation. I returned the vehicle a day early and the manager said he dropped one day off of the cost but the final result was only a few dollars cheaper than the original quote with the extra day. I decided not to pursue it because it was a good price regardless but it didn't really add up in my mind unless I missed a detail. So, to improve, a little less hurry and a little more detail when someone comes back a day early, might help.
Renee B. on
Thanks!
Linda M. on
Tire issue was not covered by the extra insurance that was purchased. The tire was in bad condition when picked up but not note by the rental office in Boise.
William K. on
The signs they use to direct you to the rental return are very misleading. I followed the signs to a point where the pathway was completely block off by trailers and other equipment.
James B. on
Everything everything went good
KELVIN S. on
Only one worker (completely inundated with line of people trying to get service). Trucks 'stacked up' at drop off location. I was 'boxed in' and could not complete check-in or leave for nearly 1 hour!
Kevin M. on
When the gas level isn't right when the customer takes possession, go right back to the computer and fix it. Don't just say you will because you will forget as my U-Haul cashier did. I had to pay an extra 10 dollars in gas for only driving 25 miles cuz I was afraid she didn't fix it. And I was right.
Donald S. on
The service was outstanding and the staff was very pleasant and friendly. Rented a truck and it ran great and met all my expectations. Have always used but this facility was great. Thanks!
Glena M. on
Everyone was extremely nice and helpful. They all offered excellent advice, and I would definitely recommend the location.
Les A. on
Everyone at the store were helpful and personable
Dale M. on
More staff!!!!!!!!!!!!!
Elizabeth D. on
Perhaps more customer service reps. As it is the busy season, need more desk reps to handle the influx of customers
arianit s. on
Offering better equipment. My trailer end up liking inside which resulted in property damage
NINA Z. on
Tim, Was calm, aknologeble, polite and very helpful. I had a good experience. The vehicle was well maintained, clean and comfortable to drive. Defenly I use the Uhaul rental again
daniel t. on
Good rental experience. No surprises.
Fran R on
Even though they are short staffed the staff was very friendly and accommodating to our needs.
Robert D. on
At time of check out: A familiarization of the controls (lights, wipers, etc) should be conducted. All light systems should be checked for operation.
Trudell P. on
The offer for the 1 month free U Haul storage at the destinatination was too far away from new home.
LINDA T. on
From beginning to end my U-Haul experience was great. Kathy, who did my initial paperwork was so friendly and so efficient I could hardly believe it. I was in an out in no time. This is certainly not my first rodeo with moving but it was most definitely the best ever, The U-Haul at Victor Place is now across town from me, still, I will never go anywhere else. Kudos, U-Haul!! Good customer service is what I look for most in any situation and I got it in spades here. Thank you,
MICHEAL W. on
Great service.. quick and easy. Friendly customer service.
shawn n. on
Great crew there!
Jose H. on
Good people
Jenele B. on
At one point there were several customers in line and only one person to the counter.
Anthony Z. on
I believe the gentlemens name was Thomas that helped me out. He had a efficient and precise process. Great service! Thank you
Jesus P. on
Na
Rick R. on
Quick and very professional. In and out in just a few mins.
gina e. on
Everyone that helped me was extremely helpful, kind and courteous.
Ibrahim s. on
Hiring the right personnel makes a lot of different Someone like Chris who helped me was VERY professional ! Good service
BRIAN H. on
Seth was amazing! He had to replace an electrical box for my hitch and did it quick and with a smile on his face. Thanks man!
Avon L. on
Outstanding customer service!!!
Denise W. on
Kathy Lee is very good at her job, efficient, fast and friendly. She's an asset to uhaul.
penny v. on
You would think that on a Saturday, when you know that it will be a busy day, there would be more than 1 person working the counter. I waited 45 minutes just to get to the counter to be waited on ! The staff, especially Brandon were excellent ! Knowing that he was doing his best and him keeping an upbeat friendly attitude is the only reason I did not get upset.
Stephanie S. on
Hire and/or utilize more staff to assist in the showroom
KEVIN T. on
All the extra fees make it more expensive to rent than you advertise. I think an "all in" price would be much more honest. the actual price is 50% higher than the fee painted on the truck. Otherwise a great experience. Thanks!
Adrianne R. on
Excellent customer service! Fast and easy to use!
Angel S. on
Staff is fantastic, always friendly and personable.
ROY M. on
Your one employee was busting her hump, and she maintained a very positive attitude.
Scott B. on
1 person at the counter so there was a line of customers waiting (4:30pm)
KARL R. on
Very professional and helpful staff
Elizabeth B. on
Everyone was great!
TIMOTHY c. on
Everyone was incredibly friendly and helpful. The answered my questions quickly to help me make the best decision, and they were helpful when I had to make changes.
harley h. on
Just keep doing what you have been doing, thanks.
WESLEY B. on
It was a GREAT EXPERIENCE during a short-notice, high-stress time! Thanks a ton to the folks who work that location!
LAURA M. on
Brandon rocks!!
GILDARDO L. on
N/C
Larry R. on
They had six people in line but only one person on the counter. I was 3rd in line and it still took 30 minutes to get the truck I had reserved, even though I had done the online express checkin. Once I got it, everything went well, and the truck was everything I had expected.
kent c. on
We wished the pricing was more straight forward, and the marketing was less miss leading; we were under the impression we were renting a van for $20 in-city but it came out to $70. Other than that, Brandon and Seth were great and exceeded expectations. Everyone else we interacted with in passing was very friendly as well.
Matthew B. on
Inside check in people seemed unprepared and clueless. It took over 30 minutes to pickup a trailer that I had previously reserved. When dropping off trailer, Check in guy VERY on the ball, courteous, personable and very fast.
Fred B. on
Staff was polite & effective in every way,thank you!??
MIKE M. on
Staff was friendly and very efficient. I spent very little time checking in and retiring the Uhaul truck. I would recommend this store to other people.
Milaya P. on
I waited 20 minutes for someone to come out and help return the truck. It wasn't until I got out and went inside that I received help. I did however like the service and accommodations received
JOHN O. on
The Air Conditioner did not work thru a very warm Kansas and Oklahoma. That is unacceptable. We plan on renting two more trucks for weekend of 6 May. Please have your folks at this location insure that the AC is working!!
Joseph B. on
Extremely well organized!
NATHAN V. on
The staff was extremely friendly and helpful. I have the trailer light plug installed and it only took about twenty minutes and they let me go back to watch. Then they were very fast getting the trailer hooked up and the inspection completed. Overall it was great!
Steven M. on
Friendly staff. Keep up the good work.
Jaclyn S. on
I have used U-Haul a lot in the past. I currently and renting a storage unit at a different location. With that in mind, I would just like to say; the people at this location were the friendliest, happiest I have dealt with when it comes to U-Haul. Everyone there had a great sense of humor and got my husband and me taken care of quickly and efficiently. If ever I need to rent a U-Haul again it will definitely be from this location.
Jessica R. on
Easy process. The staff were very nice and helpful.
Christopher W. on
Katy did a phenominal job and should be recognized for her outstanding customer service!
Vincent K. on
Been using this place for a while. Good people and they take good care of the equipment.
Octavia R. on
I received great customer service! Thank you!
OLIVIA V. on
She was so polite professional n made a hard situation easy Thank you You are a Great Asset and Blessing
DAVE L. on
This location was fantastic. We had many challenges, from separate pickup days for the truck and trailer to a flat tire on the trailer - the staff went over and above to make sure we were completely setup for the 1500 mile journey. Best Uhaul experience ever!!!
william B on
The staff were quite helpful took their time answering questions, showing us facilities.
David N. on
Friendly and helpful staff. Ordered online and minimal paperwork once there.
Chad H. on
Accessible and always the cheapest
Danny B. on
Much better experience this time around
Kathy p. on
Better equipment. Tires blew on 2 different occasions. Making our travel days much longer. Expecting some kind of compensation
Rebecca S. on
Both times I have rented at this location have been very good experiences. The people I have dealt with have been very friendly and professional. Keep up the good work!.
RUSSELL B. on
this Victor Place location is nearly always overcrowded with U Haul equipment making it very difficult & unsafe to drive about. Of course the employees are well aware of this. The corporate office needs to address this. thank you.
BENJAMIN M. on
Be more upfront with the additional taxes and fees which came to $150.00 more than the original quote.
DMITRIY v. on
Lower your prices..
NICHOLAS M. on
We were told by our pickup location that this location closed at 7. When I called the location in the afternoon to verify, they stated they closed at 5. We had to get the truck back that evening for work reasons and had to rush and were unable to complete some final things so we could make it to this location at 5. We would have organized our day differently if we would have known. It made for a stressful time to make sure we could make it to the storage facility at 5 to sign paperwork for our storage facility.
Katherine B. on
No issues. Truck was ready at the scheduled time. Picked it up, moved, replaced gas, returned truck - smooth as silk. Very professionally run location.
ANN L. on
When I returned the truck we rented on 3/4/17, there was no one in the return area. I waited a while, and then got out of the truck and walked toward the building. I encountered an employee--I think his name started with a D. He was wearing a superman belt buckle. He told me that I had to return to the truck, get in, and start it up. He accompanied me to the truck. He then required me to participate in checking the electrical system of truck. He went around back and had me turn on and off the left and right turn signals, press the brake, and put the truck in reverse. He then came to the front where he had me turn on the left and right turn signals and flash the bright lights. He was very demeaning and condescending in his attitude toward me. I rented a truck from the same place the next day. When I returned it I didn't have to do any of these things. "D" was inappropriate in his humor and in how he treated me. Everyone else at this location was very friendly and professional.
STEVE F. on
Thank you
KENNETH O. on
make sure that rteturns are expedited
thomas h. on
Everything was great
Jordan S. on
Fast, and very friendly.
John C. on
Your largest trailer 6 ft x 12 ft was not large enough for a king size mattress. Had to squeeze it in.
John Y. on
Great Place, I have always used this u-haul
Brian H. on
Brandon was fantastic! Thanks a lot!
Ron A. on
I was told I had 83 miles on my contract in Colorado Springs. I was charge for going over 68 miles. This is fraud. Make your mileage charge clear.
Karina M. on
Thomas and Colton were awesome!
Johnny W. on
Thank you, everything was pain free, thank you,
Richard Z. on
wash outside of truck - have more than 1/4 tank of gas in truck when picking up
BARTON B. on
Great service
ethan c. on
N/A
Naomi K on
Very clean facility. I had no doubts I`d made the right decision after booking my storage unit.
EVAN G. on
On point fam.
Dominick F. on
Staff was friendly and answered any questions I had. Very thorough with the process.
. on
Very professional, courteous and friendly.
Michael F. on
It was unclear where to park. I parked on the street and walked to the front of the building. The main entrance to the store was blocked by rental trucks.
MARVA M. on
Great service on short notice.
DON C. on
A very pleasant atmosphere, we'll lit, and customer friendly. I won'the hesitate to use this location again, thanks for all your help.
Scott H. on
Van was brand new and totally awesome!
Kelly G. on
The truck was clean but the driver's side door was not sealed well so the cold and noise were horrible on such a long drive. The driver's side mirror was so loose that it shook so much it was hard to see without being nauseous. No cruise control for 800 miles wasn't great either. Time to retire that truck.
Richard R. on
Great experience, great service ! Very satisfied with my experience. Team worked very hard and solved an electrical problem that I had with my vehicle and got me on the road quickly. Thanks very much.
James R. on
All the employees that helped us were very nice and knowledgeable. They knew exactly what would work best for our situation. Two thumbs up!
Anthony G. on
Lots of trucks!
CLAIRE F. on
The facility was fine but we dropped off after hours so didn't interact with anyone
GLORIA W. on
Customer service was great.
victor m. on
thank you
Zach S. on
It was a very old trailer that should be worked on. The tire are good but the rest needs work.
TREVELLE T. on
The brakes on my vehicle were squeaking.
Joe F. on
I reserved a truck for pickup at the Barnes location. Uhaul changed out to Victor. If I wanted to pick the truck up at the Victor location, I would have reserved it at the Victor location.
RONALD F. on
Chris the manager is AWESOME
GRACE F on
Chris the manager is awesome
James R on
They helped take the stress out of moving. Outstanding advice and service!
James V on
I used this location back in 2013 and they were my first call when I needed to store stuff
jason h. on
Great customer service -- especially at the last minute! Much appreciated!!!
Kristen S. on
More people on duty
David F on
The facility was excellent, and I was happy with my experience.
Sally M on
Well kept place.
Larry B. on
I have used Uhaul several times in 20 plus years throughout the U.S. All my experiences have been great but this last location the customer service and set up has by far been the best of them all. Employees at this location represent Uhaul very well and set the example for other locations to follow!
NICHOLAS B. on
Keep up the good work! The staff is professional and they have great customer service skills!
KARYLA V. on
Everyone at the store on my many visits to purchase moving supplies and renting a moving truck to returning the truck was so helpful and pleasant.
monte m. on
Catherine did an excellent job! Very knowledgeable. The trailer worked great! Thank you so much
Lory G. on
The male and female on duty when we picked up the truck at 830a should b fired they were incredibly rude insulting and made us want to leave if we didn't need the truck so much On other hand 800 woman very nice and Seth at drop off very polite and kind Fire the two that work at 830a that rented us the truck one man one woman both snots!!!!!
Jason H. on
Easy access right off of powers, I have used this location multiple times now!
Lainey B. on
The key drop box is very hard to find (low to the ground and no signage) and very poorly lit for trying to read dropoff instructions at night.
Rasean W on
Phenomenal customer service!
KELLY E on
Staff is great!
Beate S. on
Great customer service, very helpful folk!!! I would recommend this place to anyone and if I ever need a moving ANYthing again, that's where you'll find me.
Chris J. on
I sent my wife to pick up trailer, I was out of town and she is not uses to doing stuff like that , she went to go pick up trailer that hooked it up for her and made sure She had everything she needed Looking forward going back agian soon Great job. Guy. AAA!!!
Ryan R. on
The day time running lights stopped working half way across country and I had to use my four ways for the last 15 hours. Not safe.
GEORGE R on
Staff is very helpful friendly give clear, concise info on operating procedures security. I moved my goods in the following day with no problems.
DARWIN C. on
We need cruise control on more vehicles I was on the road for like 30 hours without a CC it was a nightmare
Jennifer H. on
Tianna was on hold for a call with an inmate when I returned my truck. Felt it was unprofessional of her. I realize that people have to take personal calls but having it on speaker wss odd
Patrick M. on
Friendly, professional staff.
patrick m on
Friendly, professional service.
Tyler C. on
Have the office personnel be more responsive when a customer arrives. Had to wait to pickup equipment and when dropped off, no one was in the office. after a couple of minutes I went outside to find someone and a guy drove up and they were helped before I was. And then the second yard guy had me do his light check for him even when I told him I was in a hurry to leave. Not my choice to rent a truck from in the future. I have rented a 6x12 open many times from this location during the summer and experience was better than this time with the truck. But I still had to wait to pickup equipment...
Vincent H. on
Over all experience was excellent!!??
GREGG P. on
Employees at this location provide excellent customer service.
hamilton D. on
Everything was great. The staff was friendly and courteous. Nice place to rent a truck.
Bob G. on
Friendly - Quick drop off of trailer rented at another location.
Gregory S. on
Always great people to deal with!
Joe M. on
Great experience. Professional staff and great equipment. Keep up the good work. Also, very reasonable prices. JFM
Lissette V on
Fast, easy, and extremely friendly service!
Karla K. on
The vehicle ran smoothly. The check out and check in process was pleasant. Great customer service!
Grant M. on
The 5 X 8 open utility trailer towed well. The electrical connections were in good condition and connected without problems. The only issue was that the internal tie down rings were missing but I used the external rings so it didn't effect my experience.
Melissa b. on
I thought the truck was reserved at another U-Haul location and went there to pick it up. It might be helpful to have the person who makes the reservation go over the actual location where it should be picked up.
Gordon H. on
All good. No surprises. Thanks!
Daisy H on
Great
CARL B. on
The rear door of the vehicle was difficult to open and close. It takes too long to check out, but other than that, my experience was very positive.
Tom K. on
Excellent, the employee that handled my return was great.
DONALD G on
Staff are always friendly and helpfu.
jaime E on
Awesome service!
RICHARD M. on
None at this time.
Daniel B. on
Fantastic, friendly staff. Great, well maintained vehicles. Uhaul saved me a ton of money. Thank you!
Michael M. on
They did very well ????. Chris was great !
Andrew H. on
This location was great! My email reservation had listed a different location, which did not have my reservation, but they were then able to direct me to this location. This location was extremely helpful, and accommodating.
Nann M. on
Beginning mileage was input incorrectly so I was overcharged by a mile. Check the paperwork you will see this is correct.
David B. on
The staff was knowledgeable, and very helpful.
Gregory S. on
Very convenient location for me. The employees were very helpful and polite.
Geoffrey A. on
Very quick pick up time. In and out in less than 10 min.
James R. on
I don't mind a box truck with 148,000+ miles but at least maintain the basics such as missing handles to roll down the windows.
ashley b. on
The staff here was great!!! They went above and beyond to try to help us the best they could! UHAUL as a company needs to provide safety and concern for their costumers and PEOPLE'S LIVES for that matter! Having to drive faulty equipment part way across the country so that I could not lose my job and ONLY get an apology and the refund of the auto transport after going through days of calling 800 numbers and never getting responses is rediculous!!!
Mike G. on
The Uhaul person at thenCloves station was all alone and he acted very professional with four to five poeple in his face thanks Jason
jeffery C. on
I dropped off my equipment a day early and the attendant was very busy, but he handled all the people very well and got us in/out in a timely manner.
bill f. on
The customer service was awesome!
Jennifer K. on
High energy, friendly, and professional!
maria s. on
Great service
pat h. on
Immediately there to help. Very simple process.
ROBERT B. on
I think you are doing fine
CHARLES S. on
The gentleman at this location filed a report for me to see if I can get my money back due to no paperwork and was overcharged for this rental
bobbie m. on
Very please with staff.??
Nadine G. on
Awesome people there great serve...
JENNIFER H. on
Everyone was very nice and helpful. Brandon, who assisted me upon returning the uhaul was extremely nice and friendly.
KAREN L. on
We reserved a 17 foot truck. They did not have one so they said they would give us a 20 foot for the same price. However, they changed the reservation in the system and we got charged for the 20 foot truck. It took talking to the Uhaul reps on both ends and waiting a week to get a refund back. My concern is that the reservation was changed without our knowledge or consent. When I pulled up the reservation, it was for the 20 foot truck and I had no proof that I had reserved a 17 foot truck.
Fidel F. on
I rented a tow dolly from this location and the person that rented me the equipment was either not knowledgeable with your trailers or because it was late in the day did not care about the equipment working right. The tow dolly had no working running lights (lights in the trailer that come on with the car headlights), but the stop and turn signals were working properly. I told the lady that that not having running lights did not seem right , but she insisted that this was the way the trailer was designed and that it meet all the requirements by the law. It was late in the day and because I needed the tow dolly the next morning and did not want to loose my reservation I went ahead and took her word that is was OK to pull the trailer the way it was. The next day on my way to Idaho I got pulled over by a county sheriff in Pinedale, Wy around 9pm. The police officer told me that it was against the law to have a tow dolly with no running lights because cars coming from behind would not be able to tell that I was towing a vehicle behind me until they were close. I gave him the same answer that the rental person gave in Colorado and showed him that the brake lights and turn signal were working, so he had me turn on the parking lights in the tow vehicle and let me go with a verbal warning. I am very disappointed with the person that rented me the trailer and I wanted to make sure that this did not happen to other people that rented equipment from this location.
Bruce W. on
Staff was right on hand to check in trailer and used automated process which only took minutes. I would definitely rent from this location and will for my next U-haul rental.
DONALD S. on
It would make it a lot easier if the vehicle was received on a full tank and returned on a full tank.
SUSAN G. on
Service this truck. The truck driver I hired is experienced and a pro in truck driving. He had problems with your truck. No A/C, he had to add 1 quart of oil and the whole trip of almost 10 hours he smells very strong odor of oil and gas. It gave him migraine. On the 30th when he was ready to take our things to the home address, he had to jump start the truck. We waited for him for a good hour to get to the house. They force us to bring an extra trailer even if we dont want to and for this, it carries more weight and so he had to fill up 4 times and it only took me once to fill up with our SUV.
Daniel B. on
Each truck should include straps.
Shepperd H. on
They did a great job I was in and out in about 5 min dropping off a trailer very friendly and knowledgeable employees
KARLA O on
Would for sure use this facility again if I needed storage.
Sara H on
Everything about my experience there was great, and the staff are friendly, helpful, and professional.
ELLEN B on
Very friendly and helpful staff.
Kimberly G on
Staff helpful and kind :
JENNIFER M on
It was great
STASIA B on
Staff was very helpful friendly
RICHARD J on
Excellent Experience
DAN E on
Great storage facility and unit that I had for over year I just don`t require additional storage space anymore. Thanks U-Haul!
JOHN C on
THANK YOU
LEE C on
I had a week left on my unit, I feel I should have received a refund for the days that were not used. You charge a late fee per day so we should be able to get money back for the days not used.
Nathan J on
Everyone was very helpful and friendly. They showed us where to go by walking us there. Something not seem much theses days. They helped us get unhitched and on our way. Very good service.
JOE B on
Teeannie provided excellent customer service, and is an asset to your team.
STASIA B on
Very friendly staff. Whole process was easy.
COLLEEN C on
The employees were friendly and helpful.
ISMAEL T on
Great service and storage. Have used it multiple times over the years.
JESSICA S on
The wait seemed much longer than appropriate.
ILIANA R on
They should hire people with better attitudes, besides that, this place is a good storage place.
JULIE H on
Everyone was friendly and very helpful
JOHN S on
Tieannie was excellent and provided excellent customer service. Chris is great to work with and as always provided excellent customer service.
KEITH W on
The level of service was excellent.
KIRK W on
Unit key didnt wrk wife in tears verified unit, employee maybe we changed lock major issue Req: discount UBOX or6X12 trler rental from Fl. Kirk 7203889321 watersk3@yahoo.com
RICHARD J on
Excellent Service
MARY Z on
I am very impressed and grateful to rent 2 storage units from U-haul, the hours meet my needs, the customer service is first rate, many `extra` products and services-wow- Thanks!
TYLER W on
Having to pay extra for 24 hour access and raising the rent after only 60 days, is unethical. We felt taken advantage of and ripped off.
SHELBY H on
Everyone was nice and seemed like they care about us
MATTHEW G on
Christopher was extremely helpful and very professional. We would not hesitate using this facility again. Thanks for everything!
JUSTIN T on
Chris lambert was a huge help!
ROB K on
the ext units, should have be lit. Also, staff could use better communication between their shifts. I would speak to one person on a shift and hear something completely different from someone else.
kevin b on
None
JESSICA B on
Over all hours of access were convenient, but it would be nice for earlier hours in the weekend.
APRIL K on
Always very clean, friendly staff
JAMES B on
The staff is always helpful, personable, and energetic. Super easy to get in, get out, and get things done in a super easy/convenient, no hassle manner.
DEWAYNE C on
Great staff that was very helpful on every visit and phone call.
KELLY B on
Staff were great and I felt very content with my stuff stored there.
CHRIS B on
great
AUDRA M on
This was the quickest and best experience with uhaul I have ever had! They are fantastic!!!!
KIRK W on
best staff and customer service !!!
AUDRA M on
Everyone was nice and the place is beautiful
Gary H on
Kathy and the boys were very helpful and exceeded all expectations.
MONICA T on
I will always return to U-Haul at Powers knowing my personal items are safe and secure. I have always been greeted professionally when in need of storing personal items. Thank you, Monica Taylor
LARRY M on
Overpriced. Agents need customer service training rude and unprofessional. They should get training from Extra Space Storage agents. Would never do business with this location again
DIANE V on
The facility is spotless, customer service is above all expectations, and we highly recommend this U-Haul operation to everyone!
JONI D on
Very nice, convenient and the people were helpful as well. it did seem a bit expensive, but I didn`t mind because of all the pluses.
RICHARD B on
A pleasant experience.
JASON B on
Everyone was very friendly and helpful!
CHRISTOPHER W on
Staff was friendly and very helpful. Even called to check up on my stuff after I had moved it
ALAN W on
Indoor units could use more light.
HILDE E on
I had no negative issues with the facility, at all. I received prompt assistance whenever I requested.
ANTHONY P on
Good customer service from staff and the free use of the carts were a great help! Would recommend to a friend.
LINDA T on
Very helpful
PAUL O on
Yes I was very please with your facility, very professional, clean convenient
CHARLES F on
This is the best UHaul facility I have used across the country.
MATTHEW K on
.
JAMIN N on
Staff was busy, but always polite and helpful
MICHELLE K on
This particular uhaul has always been the most helpful. I really appreciate these folks and how much they really are trying to help.
CHRISTINE C on
Was tld if rtrn w/ military ID. We wld get discount. Came back same day, was told discnt wld apply nxt MO not applied to this MO Some1 had the wrong information as I did deal with 2 different reps.
SANDRA G on
Great location and service.
JOSHUA J on
Awesome
CAROLYN J on
The telephone customer service representative and Ms Lee provided me with excellent service and was able to meet my needs quickly and efficiently.
CHARLES F on
Kathy was extremely knowledgeable and helpful and explained everything clearly.
DONNA S on
Love the service, the safe environment, the cleanliness.. would use them again in a heartbeat!
WILLIAM R on
I used the storage unit for seven years. Never a problem. Great staff.
BRENDA Y on
overall positive experience, could use another person up front to help out waiting customers.
ANDRE S on
Staff was great and facility very secure and we`ll maintained.
ALEX M on
Everyone was extremely professional. Excellent experience. Thank you
TRACY W on
Best UHAUL staff I`ve ever worked with. Thanks.
RICARDO P on
Aweasome work nice helpiful staff.
JUDIANN W on
In using storage facilities nationwide, this was my best experience..Very professional and helpful. I would most Definately recommend this particular U-Haul site. Thanks Chris and staff!
VENESSIA R on
Everyone was so friendly and nice! Thanks for all your help!
KEVIN H on
Excellent
ANDRE S on
Holly explained everything very clearly and helped change my turn in location which was a big help.
JACQUELINE G on
Friendly staff
JACKI B on
SUPERB
SHAY J on
Very helpful
SHAUN J on
I moved out before I was suppose to pay. And still got changed. Do not trust them
CARMEN Y on
The manager was always incredibly helpful and customer service oriented
RONALD L on
Great service and clean and secure facility. Only issues, needs more rental assets.
DIANE M on
Thank you!!
LISA S on
very helpful and friendly staff. Made sure we understood everything we needed to know regarding our storage unit.
THOMAS P on
Long time warhouses customer. Dependable, secure, convenient, and great staff!
SHARRON G on
We are regular customers of this facility and the staff always go above and beyond to help us with rental equipment or storage compartments. They are efficient, considerate and professional.
DOUG R on
Worked with Christopher Lambert. Very, very good experience. 100% satisfied.
DAVID R on
The deal with the free storage was not a good deal. Had to buy another unit to fit what was in the truck.
VICKI P on
The staff was so friendly! They went above and beyond to help me. It meant so much to me that they were just so friendly and ready to help in anyway they could.A++++++ Service
TIM F on
N/a
SANDRA B on
Tennie is the most helpful and friendly person that I want to single out to be recognized for her help and support in my needs.
GAVIN D on
The owner was absolutely awesome! He helped me with everything and was supper friendly!
MATTHEW K on
.
TONY R on
UHaul has been great!
STUART B on
i liked the reminder of a week in advance
ROBERTO L on
VERY PROFESSIONAL, KIND, POLITE AND COURTEOUS. ALL MY NEEDS WERE MET WITH GRATIFYING RESULTS. EXCELLENT SERVICE.
JULIE J on
I will not be using UHaul again. I moved my stuff out to another storage facility with better customer service.
DAWN E on
when i emailed and told them the unit was empty i was told i had to pay fees to get there lock and my lock off. Disappointed to say the least.
MATTHEW C on
The facility was a little hard to reach at times. Due to construction and the road only having one entrance/exit. However that aside the staff made it worth the effort.
DEAN M on
Staff were very helpful and super friendly. Makes you feel like family.
JOSEPH M on
The staff was friendly and helpful.
JANICE M on
Very friendly professional staff. Will definately use your facility again. Thank you!
GARY L on
Professional and courteous
DEBBIE S on
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
JANICE A on
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
EUGENE C on
Courteous, efficient and knowledgeable.
HILDE E on
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
DEBRA H on
Excellent service
KARLA R on
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
MICHAEL H on
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
ANDREW T on
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
JIMY M on
Great people.
MICHAEL M on
yay
JEANNETTA U on
Cost is too expensive
JEANNETTA U on
Cost is too expensive
EUGENE P on
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
MIGUEL C on
none
MONTARIO N on
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
GINA K on
You have a very good and helpful staff at this facility
JARRETT J on
Very friendly and helpful staff.
JOE J on
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
VENESSIA R on
Everyone has always been nice to me, have been there before