Customer Reviews for U-Haul Moving & Storage at Powers Blvd

This is the only site I try to go to...

Truck had no shocks and very poor alignment.

Nothing to improve. Excellent service. Excellent equipment.

Recommend Jordan! He did great! Other dudes are lazy. But Jordan made it a good experience

My rental was good from start to finish. Very efficient and satisfying experience.

The gentleman that helped with us bringing back the truck was very funny and gave us a good laugh! He was very kind and did an excellent job!

The staff was very nice and helpful to my needs.

It was extremely expensive to rent it for only a couple of hours.

The individual helping us with the rental was very kind and helpful. The 15-foot truck we expected to rent had an issue and we were offered a 10-foor truck - which worked just fine. The individual was adamant that he would not put us in an unsafe vehicle - just as if we were his family. That was very much appreciated.

Had great customer service first time I came will always come here again

Nothing

This part was stellar.

Excellent service

LOCATION IS FINE. YOUR WEBSITE SUCKS...

Direction ls for everything was extremely unclear... I made reservations and added insurance but when I picked up they tried adding more insurance at double the price then I got the paperwork stating I had to return it before the time I had reserved it for and had to return it to a different location than what I picked and I got a text with even less time I explained to the guy he told me to not worry about it although things were okay I didn't get the time I paid for

Everyone nice and helpful. Easy to move in and they provided carts to borrow and that was awesome.

Everything was easy and everyone was kind and knowledgeable

Website for self checkout was a failure on my moving device, which forced me to go inside where I had to wait 20 minutes.

Enjoyed the service that u- haul provided. If I'm ever in need of storage I will be in returning customer

2 guys helped me because there was a tiny issue with paperwork and they were both great.

The hitch pin to close the ramp on the right side as one looks at it from the back needs to be attended to so it will not be as difficult for the next customer. The associate that got it all set up and hitched to my truck was very nice and had seen the difficulty of taking the pin out to drop the ramp so the snow could be shoveled off. Otherwise it was great. Thank you. Reinie

Great service at this location. Could tell it's a well managed organization

Your taking of the picture and getting a secondary phone number for security purposes in my opinion is over the top. Are you aiming at being the Gestapo? You are getting close - not good! I won't rent from you again for that reason - I will find a little guy to rent from. Also, I told the person who took the reservation that I wanted to pay cash at the closing of the contract and you know what it was not noted in your system and the person checking me out automatically charged the card which was not what I wanted. He was very polite but it took close to 45 minutes to do a reversal of the charges and still the amount was not the correct amount - it was lower. I would think your system would be able to handle such a transaction easily. That was a major inconvenience for me which could be avoided if I was asked how I was going to pay instead of assuming - I reiterate I told that to the person who took the reservation that I wanted to pay cash. It seems as though I was ignored. Finally, I was told that since I did not tell the person checking me out that I wanted to pay cash it was my fault. Fuck THAT!!! But he said it politely.

Nothing great experience

This was my second time to use their service. The staff are courteous and professional.

I had a bad experience with another truck rental company and U-Haul came through for my company when we really needed it. Outstanding service and support!!

Shut down the company. Or train your employees correctly.

Getting to the drop-off point is a little dicey since you have to weave through some tight spaces with a large truck and trailer but other than that the return service was quick and painless.

The signs at drop off say stay in your vehicle and someone will be out to check you in, after 5 mins of waiting, and seeing other employees recognizing that I'm there, I walked in and had to ask for someone to check me in, the check in guy was great, quick, had me check lights and truck and trailer with him. He then told me I'm good to go. For the next 3 days uhaul called me saying it's time to drop the truck and trailer. This seemed odd since I had already dropped off... So your inability to stay organized is now your customers problem. Then I was laughed At on the phone from one of there employees. Very poor customer service

Excellent customer service

Truck ran fine over three mountain passes and had no problems with any operation with the machine. Decent mileage for a big truck.

Out of all the u-haul places, this one is by far my favourite place to go. The staff are amazing here! They are always super helpful! They care about you and your time. The only downfall is the storage units outside have such a gap at the top of the door. There was so much dirt all over are stuff, for the few months it was there.

We were very thankful for the storage we had for 6 months. The staffs there were friendly and easy to communicate. I would definitely recommend this storage place to anyone.

Excellent staff and facility. Only needed the unit for a short period of time, but based on the experience I will not hesitate to return when needed.

The GM Jordan was on point. He has excellent customer service skills and understands the importance of details...

The app asked if I could locate the truck and there was a button to click if you could not “locate/access” the vehicle. The slash is typically used to mean “or” in this type of usage. As I could not access the vehicle as it was locked so I clicked on it. I went into the office and talked to your representative and I told him I click on it as I could not access the vehicle because it was locked. He proceeded to talk to me as if I was an idiot, arguing with me about what “locate/access” meant. You probably should teach your team about customer service and work on the wording in the app. Secondly I had the vehicle reserved and I don't think it is unreasonable to expect the vehicle to be ready for me; the windshield should have been scraped clear of ice and the appliance dolly been ready with the vehicle.

Absolutely nothing. This location has always been great and the employees are friendly and efficient!

N/A it was an excellent experience!

Jordan the GM was extremely fantastic I appreciated his assistance very much!! Wish the Staff at victor Pl a safe holiday season and thankful for having them help now and always Ms. Pino

The staff was helpful , especially the gentleman who assisted me and checked me in. He was outstanding. I do feel like the trucks are fudging the mileage because I took a trip that was mapped out at 19 miles but was charged for 36.

Moved my daughter from Wisconsin to Colorado. The apartment she was moving into was unacceptable. Fortunately U-Haul gave us 30 day free storage as part of renting an enclosed trailer from Wi. to Co. We took advantage of that to find another place. That benefit was beneficial for us to find a new place for out daughter. Staff and facility was top notch. I would recommend to others.

Great customer service👍🏽

The nice guy who checked me in that morning was AWSOME ! He was a big black dude , super-excellent customer service. I really didn't care that the truck wasn't washed it was available and I needed it yesterday! I had a horrible experience with Uhaul in Omaha Nebraska some years ago (you know who you are , dirtbags) but this customer experience was exceptional ! I have changed my mind because of it . KUDOS to the big black dude , I'm sorry I'm not good with names . Thanks for the experience.

Answering the phone better!

Outstanding customer service from pickup to drop-off. The only issue was the trailer being given to me very dirty but was allowed to be returned in the same condition.

Excellent service!

The Manager who signed me in and then checked me out was wonderful! So friendly and helpful. I went to this location specifically because he was so awesome! I will always use this location for storage and truck rental. Thank you so much!

Excellent customer service.

Already sent

Staff was awesome when I picked up the trailer and when I dropped it off, great job and appreciate the team there. The application works well, made both picking up and dropping off easy

You over charged me

Jordan and team were efficient, competent, and friendly.

Staff was quick to provide service, and everything worked as it should.

Moved my daughter from Wisconsin to Colorado with 5x8 enclosed trailer. The apartment turned out to be a disaster, lucky for us UHAUL gave a 30 free storage in return for our rental from Wisconsin. It was a savior. It gave us the time we needed to find a safe and clean apt to move her too while all of her stuff was safely stored indoors in a clean environment. Much appreciated.

Pure awesome customer service

The staff was helpful. We didn't have a reservation but they had the 20' box truck we needed when we arrived, as the website had listed. Returning the truck was simple too.

The computer system took 20 minutes to load a screen to get the rental. That is no exaggeration

Originally set up pick up at Adam and son's and they notified me when I arrived the truck was broken. No call before. They sent me to Victor location where only one staff member was wearing a mask. Frustrating experience.

Muy profesional el personal

The location was over 30 minutes from me and not close the the location I requested. The gentleman working there were honestly the coolest guys ever however the customer service from the phone number (not the pick up or drop off location) sucked.

The online experience gave me a larger storage than the facility had. The manager on-site was excellent and offered solutions to rectify the situation.

Jordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.

This is for all of U-Haul. The overall experience was bad. I needed to change trailer size at a different location but you wanted to price gouge me with a $900 charge. Instead I ended up damaging my vehicle, taking your trailer on a 600 mile drive for no good reason and stressing myself badly. U-Hauld needs to change their business model to accommodate customer changes. BTW I am going to buy a trailer that suits my needs for $450. Suck it!

N/a

the man at the uhaul on Victor off of powers was wonderful. I don't think I've had a nicer customer service experience it was,made very simple and enjoyable.

Spiders Nests in the storage area, and the facility lighting didn't come on until after 8pm when it gets dark at around 7pm so trying to move things in the dark was challenging... multiple alarms were going off...

Great customer service for me. Cwc

Equipment had lights that didnt work on the rear right

Online app is messed up, I filled everything out for the Auto hauler, I went to pay and it said $161.08 needed for down payment. Paid an when I checked confirmation there was magnetic lights straps boxes shipping blankets but no trailer. App wouldn't let me cancel,So was on phone for 1/2 hour waiting.

No recommendation

2nd time I have rented from this location. Went back for 2nd time to this very same location ONLY because of the GM, “Jordon”. He is amazing! He could not provide any better customer service than he does!!! What a pleasure to work w/him. Give that man a raise!!!!

Manager/ clerk was a little rude I felt. Made it clear the van rental wasn't for smoking , putting illegal things in it and few other things that were unnecessary, maybe I looked criminal or something but didn't hear him tell that to the customers before me

Moving from Missouri to Colorado and needed a big facility to store our items before we can move into a house . The staff was very nice and kept the unit for us. Thanks for your help.

would like access after hours. Not a big deal but would be convenient

Courtney, Paul and everyone was very helpful and courteous.

The Below Average is due to having a new person working by herself on a Saturday morning, and with very little help, there were 8 people in line, it was hot and of course the stupid mask don't help, not sure why the air was not on. Every transaction was taken forever, people in line were getting frustrated, I wasted a lot of my time in line, when I could have been getting a lot of other things done.

We never worried about our belongings being in storage there. Very secure and great security measures.

I loved knowing my belongings stored at UHaul was secure and well taken care of

My belongings were stored for 2 years while I was overseas. Upon my return, everything was still clean and relatively dust free! I had easy access to remove my things, and the staff were incredibly helpful, friendly, and professional.

Top notch crew and facility.

To whom it may concern: Jordan always has a positive attitude when I walk in your establishment. Jordan should be training other managers within your organization.

Charisma uniqueness nerve and talent

The facility was clean and well maintained. The staff was awesome. I would recommend this facility to my friends

The customer service line is insane here. The alarm system never worked properly. Even though access hours were clearly stated online, the alarm system would claim we were not allowed into our unit at that time.

Everyone was super nice and helpful!! Thank you for making my storage needs a pleasant experience!

Huge line. Only one employee working. Waited over 30 minutes to be helped.

Jennifer the GM was a huge help getting me a storage unit asap! Very great facility and will use their trucks again!

Very friendly staff. Helpful, and easy to work with.

The lady who assisted me (I wish I remembered her name!!) on June 2 was SO great. Very personable and helpful. I actually had a nice time chatting with her while we handled my requests. :) Happy I chose this location.

Use of this facility for the past 10 years has been amazing!!! I appreciate the security features in place to ensure my belongings were closely safeguarded at all times. Military discount on monthly rental was awesome too!

After making my first payment I was then told we could have got the first month free if we rented a truck too. I eventually did end up renting a truck and was still told that didn't apply to me and it was too late for them to include me on that offer. The storage units just north of this location are constantly $25-$50 less per month than uhaul ended up being. Uhaul kept my stuff safe, along with the moths, but I will not be a return customer. Don't mention promos you can't actually give to the customer.

Jennifer was amazing and extremely helpful in my decision which size unit worked best for me! Todd L

Got a call stating my unit was locked open. Left work and traveling from another city to the storage. When I arrived they let me know that it was not my unit that was open. The employee was rude and dismissive about the situation and the manager never called me about the situation. They knew it was not my unit, and it was in the notes shortly after they called me but no one informed me it was the wrong unit.

Jen was rude to us, and while we called them multiple times (each time getting sent to a call center), not once did we get a call back. Luckily corporate call center was able to help us out. You would think during a pandemic they would be a little more understanding, but no, the manager was rude and didn’t get anything done to solve the problem.

Angela Moore and Jennifer Hudson are amazing

Jennifer was awesome! Thank you very much for your help keep up the great work!!

Thankyou fore all the help an great people

Very professional and customer friendly

Thanks!

Great personnel,would recommend this place to anyone. Rhino.

The folks there were very friendly and helpful. God bless the crew there!!!

I was there for over 3 years and had a wonderful and safe experience.

when my credit card was comprised and was unable to be processed at Uhaul. They had great customer service e-mailed me and called me to resolve. Very appreciated. Thank you for your service.

Could not access my unit during winter months due to your snow plow dumping all the snow in front of my unit. When brought to the attention of 3 employees. They didn't seem to care.

Everyone was very polite & went out of their way to assist us with our needs at the Powers & Victor location. We highly recommend this facility & had used their services for the past 14 months.

For the second time charge for gas and needle was to the right of 3/4 full which was agreed to be upon delivery.

Sarah was extremely helpful and made the experience easy. She was great!

Great Staff and facility! They are always friendly and willing to help.

Very pleasant employees.

Jenn and all of the staff was so very helpful and kind during the most stressful in my life. The facility was clean. If I ever need to store my things or use a truck, I will use this location. Thanks

Quick easy and informative.

The people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!

Customer service exceptional.

Thank you for your friendliness, and understanding ,at times

Great place. Great staff!!

Good service and reliable trailer.

Thank you to Lafayette and his team! Excellent service and easy process!

Received excellent service and found overall experience very easygoing.

Price was a Lille high I thought.

My experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!

Service is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.

N/A

Excellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.

very pleased with their facility

The one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her

everything went as needed thank you

U-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.

I was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!

Customer service it was great there

everything was great

Awesome staff. The best U-Haul experience to date!

Your salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .

Brandon and Damion were very helpful when i got there

The whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.

Thank you

😎

Convenient location, clean facility.

Jake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!

Branden Hawke did an awesome job for me and my Husband

The staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.

Very helpful

Friendly helpful staff.

Great place, really clean and the owner is super nice.

Friendly and helpful staff.

Very good personal

Staff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.

I called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask

Is this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you

Storage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.

Brandon was great. He took care of all my moving needs and can’t thank him enough.

They are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.

Great staff.

During my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.

Good customer service

its good

Staff was awesome

helpful & reliable staff; well-maintained facility; much better than others we have dealt with

Great group. Awesome experience

The staff were very professional and courteous and they treated us like family meeting all our needs!

Great group of people and very helpful. I highly recommend them.

The cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!

A long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.

Everything was great. I never worried about my items in storage.

Very friendly and helpful.

I reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.

I'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!

Very friendly and helpful staff.

We had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.

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I have used your facility for many years, and I will use it again if need to.

Pretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.

Than k you

Nice clean facility

I will use this facility again for any future needs.

They rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.

Our son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.

Cool place

Catherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.