Marco, the manager is very attentive and handles issues with professionalism. The young men and women he has working there are courteous and friendly.
Rich D | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Powers Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We asked for a 5x10 storage and were given a 5x5 instead. When we asked to get a 5x10 after the mistake we were told we were out of luck.
BRENNDAN F | First ImpressionsMarco went way above and beyond to help me resolve any issues that I was having trying to get a truck and or a storage unit based on my budget. I have no words to express my gratitude for his problem-solving skills professionalism and courtesy.
dawn b | First ImpressionsThe person that helped me was awesome. Ryan
JAMES MTire sensor is on but at right level and just noticed check engine light is on
Jody W | First ImpressionsFast service!
JAMES RPersonnel were very helpful.
GARY KGreat Service
ROLLAN YDespite the computer systems being down when we dropped off our truck, the staff member that helped us was extremely friendly, polite, and insured us that we would not be held responsible for the condition of the truck when we picked it up as it was extremely dirty with mud smeared in the cab and in the cargo hold. That staff member was amazing, and to be quite honest the only positive thing about this entire experience.
MELISSA JThey are always helpful and friendly at this Location. We cane here several times to buy also.TV Boxes and git the sane friendly Service. This is the Place you need to get your Rental from. Been here 32 years and that was one if my gest experience renting from Uhaul
ALLEN DI must say that the person I dealt with Marco at this location was the best customer service person I’ve ever dealt with. He was caring, helpful very and provided. Excellent customer service. He should get a raise. The staff was good as well. I’ll be using U-Haul again at this location in about two months when I get my new home count on it.
David B | First ImpressionsGreat facility, awesome employees. Taking several photos alone after hours felt very uncomfortable and scary, especially with random people wandering the site. I regret not bringing protection with me. If there would be a different option, that would be so nice. Thanks for the great service!
KARA CThank you for having rolling carts available to use for ease of moving stuff in and out of the unit.
TIFFANY A | First ImpressionsThe gentleman that helped me was great.
KRISTINA P | First Impressions6x12 trailer very old and dilapidated, a lot of rust on the outside and some rust on the wheels gave concern. Interior tie downs were an old design that did not allow me to use my ratcheting straps as they could not be placed in the small tie down holes. However, the trailer did tow flawlessly to my destination so thanks for that.
Stephen SThanks for the help at pickup. Staff drove my truck out to pick up the auto transport and hooked it up while the contract was being completed. Nice job! Drop off could have been a little better, seemed short staffed early in the morning. No big deal, I unhooked myself and was told I could take off and receive an emailed receipt. Well use of my time.
Glenn BDifficult to navigate with a 26' truck and vehicle being towed
JOSEPH PI had an appointment, but still had to wait 90 mins for work to start on my car. I understand schedules change, but if your 90 minutes behind, let me know before I get there and I'll keep working for 90 mins before I come!
Seth MNot a thing that I can think of. I'm in there often and they always do a great job!
EMIL RStaff was EXCELLENT!!! Friendly, proficient, and accommodating! Thank you!
WILLIAM SGreat location and equipment. There was a long line/ wait to pickup my trailer but the return was very quick with no waiting.
L BRepeat customer for many years and appreciate the professionalism and positive attitude of all the employees.
DAVID SClean facility. Well maintained
DONALD R | First ImpressionsThank you for making my Stressful move a lot easier!!!
Peter S | First ImpressionsGreat customer service.
Molly SThe guy that tooky return was friendly and made everything so easy!!
NIKKO MMake sure all things in truck are in working order. Was quoted one price and charged double.
KRISTY KMissing attachments on my jeep after install of wiring
Donald NAlways go to the same place and that’s this facility. That are awesome
KIMBERLY SVer nice people
SONIA L | Overall ExperienceThe little girl that checks the gate blocks every day is very nice and I really appreciate it for helping me and your staff is good only problem. My ad is with the doors. The doors would break so it wouldn’t stay up and fill my head many times, no matter what blocker I had and I had three of them for almost 2 years, but the staff is good there and I appreciate everything you did. Thank you so much need anything I’ll be U-Haul thank you bye
CHARLES B | Overall ExperienceStorage units are getting kind of pricey but they did give the first month free which is a good deal.
ANDREW F | First ImpressionsThis is the second truck I rented that had trouble shifting gears. Really hard moving from 3rd to 4th.
Spencer BSmooth check in, walking around the vehicle and getting on my way. Appreciated the time taken to make sure I understood the charges, how to estimate how much fuel to purchase and my coverages. Just as smooth on the return! Thanks Jesse, Marko (?) and Christopher! Well done men!!!
DAVID MThe store was beyond clean and immaculate. Marco my sales rep was so professional and helpful
ALAN GThe optional rental blanket bag that's stored in the cargo area of the box truck was not sealed. Not sure if I will be charged for it as I noticed after arriving at my loading destination.
Weston RNothing. Great people employed here!
TIMOTHY BThe office was clean ! The staff was great and the manager manager was professional The truck was very clean and I appreciate the detail H12
ROBERT Hstaff was friendly and organized. helped with everything i needed
KYLE JThe Crew at Victor Place are always great to work with. 10 stars
Adrian G | Overall ExperienceYour employee Chris atc this location is rude disrespectful and does not have any Concern for the safety of your customers I will be filing a complaint with corporate as well as a complaint on the location The door to the store unit was damaged and was told Watch your head as you Unload your truck Zero concern and respect For customers
CHRISTOPHER M | First ImpressionsGreat experience truck clean and ready to go when I got there at 9am
PATRICIA SVery helpful and efficient personnel.
DANISE W | First ImpressionsSome of the staff are not so polite. Uhaul does not have a good system to please their customers. In fact, it sucks. The truck they rented had an issue in 20 minutes and when I called them they asked me to connect towing service. Instead of saying ' oh sorry sir, we'll be sending you the towing service to your address in 30minutes' they said 'it doesn't matter if you just rented that truck from us. Here's a phone number, call them and tell your problem to them!' Well the towing service was better than UHaul itself and they arrived indeed in 30minutes but still it's just not a good system for a company who claims to put customer.satisfaction in front of everything else. I don't think I'll use UHaul again.
YASAR EFirst 10 foot truck has a check engine light on . Second one was better
NANCY HThe app did not show my rental so I was unable to use it to drop the truck off after hours.
JEREMY BOutstanding customer service
CARL CEasy drop off and fast
JOHN LSuper fast check- in and check-out! Everything was ready when I got there. Professional and courteous staff!
JILL GThey staff was knowledgeable, helpful and friendly.
PETER FVery satisfied with the customer service.
JOANN HNothing at this location. The staff if very helpful and pleasant to work with. I drive to this location from another town because the location blocks from my house will not make reservations for me. They always tell me a week and a half is too early 5 days is too early and the latest 4 days is too early to make a reservation. They tell me to do it myself online. I get on the phone to the location 15 miles from my home and they seem to do it every time. Thanks to them.
ROBERT BMissing bolt in right latch and improper bolt on the left latch which was a tripping hazard. I shared this with the drop off attendant.
MARK CThe guy working the desk (I didn't catch his name, younger Asian guy) was extremely helpful, welcoming, and friendly.
ERIK MVery polite and patience front desk host. Vehicle was excellent. I confess I was a little surprised when the front desk host a) required a phone number of [someone else] to verify who I am (despite myself already presenting a valid credit card, driver's license, and reservation number) and b) required that [someone else] to answer their phone in real-time as a condition for continuing the transaction. I was at risk of being stranded had I not _eventually_ reached [someone else]. This unexpected obstacle delayed my transaction (and the rest of my day) by 30 minutes. I've rented vehicles for over 36 years and never before had I experienced this kind of inconvenient and unpleasant surprise. That said, I trust that the employee was performing as he was trained, and he was very professional while we worked through this obstacle. Thank you.
STEVEN HI’m wildly frustrated with the process I experienced today. First of all, I originally chose a neighborhood rental site, 5850 Championship Veiw, because of the proximity of the object I needed to move from one storage unit to another. When I attempted to open the lock box to get the truck key, the lock would not open. I spent over 20 minutes trying to get into that lock box and had to place three calls to the customer service line. So, I had to go to a location 3.5 miles away to get a truck. A task that should have taken me about 30 minutes to fully complete, took me 90 minutes; THREE TIMES as long. All because of a lock that would not open. I want this whole trip refunded. I’m pissed.
Marri RGood people and services
JEFFREY SThe gentleman that helped me was very respectful and knew how to do is job…he was very helpful and kind
Jesse e | First ImpressionsStaff was friendly and helpful
John BUnusual traffic flow around buildings sometimes hard to figure out...maybe some more signage and/or pavement markings?
JAMES JThis is the MOST professionally ran site I have ever dealt with! I Absolutely recommend!!
SHERRI P | Overall Experience1
Irven H | Overall ExperienceThanks
KENNETH B | First ImpressionsEvery interaction with any of the staff at this location was always pleasant and helpful. We felt very lucky to have had a unit so conveniently located and in a safe area of the facility. Should we need to rent again or know anyone else who does, we would gladly recommend this location to all.
KENNETH A | Overall ExperienceChristian was courteous, professional and very informative and helped me through the whole process. He gets 5 stars
Superior S | First ImpressionsMarco and his team were fantastic!
DONALD F | Overall ExperienceI even set up 24hr visits, and I was promptly helped. Great all around experience.
kendall b | Online Move InI would recommend it for short term as in a couple of months but we were very unhappy that the price was raised so much after the first couple of months. The significant rate increase was not mentioned at signing.
mechelle m | Overall ExperienceI received the storage unit on Sunday 9/15 /2024 never went into the storage unit came back on Monday 9/16/ 2024 I told The store manager that the storage unit was not needed. It would have been nice to get a refund especially if I did not even take the green tab off the storage unit is there any way possible that I could get a refund from that?
ANTHONY F | Overall ExperienceGreat service and check out was easy
Greg K | Overall ExperienceUhaul storage was a great experience for the length of time that we needed them.
Carolena L | Overall ExperienceAsh is a rockstar! Everyone at victor location was so professional
SETH V | First ImpressionsStaff was very professional Semper Fi
VINCENT R | Overall ExperienceEasy move in, they showed us how to arm and disarm our unit
Addisen C | Online Move InMarco is the BEST!
DONALD F | First ImpressionsEasy access, clean facility, friendly knowledgeable staff
Ted K | Overall ExperienceRory was extremely helpful and understanding to what was needed. The rest of the staff was friendly and courteous when they interacted with me.
Sally O | First ImpressionsEverything went as smoothly as normal! I’ve always stuck with uhaul because the pricing is fair and the customer service is great. One thing I have noticed lately is that there always seems to be a tech issue when I rent. Not a big enough reason to not continue to rent, it’s just become an inconvenience to know I need to allow myself 45-60 minutes to start and finish the pick up/check in process.
JAIMIE R | First Impressionsthe experience was awesome Marco was excellent along with the rest of the staffing. They were all very helpful, loving, caring, and compassionate. I would highly recommend coming here not only for STORAGE use but also get your U-Haul here as well.
FLOW J | Overall ExperienceMy entire U-Haul experience was exceptional! I Rented the truck, dolly’s & furniture pads, hired help to load truck & off-load everything into my U-Haul storage unit. Fantastic experience from Ohio to Colorado! The “U-Haul App” helped keep everything organized. Everything was priced very competitively also, so made my decisions that much easier! I will use them again for my final move into new home!
SHERRI P | Online Move InStaff was very helpful-Thank You
JEFFREY L | Overall ExperienceI had no problems with storing my items at this facility.
Gary S | Overall ExperienceThe one guy with the hat is always very friendly and helpful. Each time I visited, the staff was too busy to help for a while but eventually got around to me. They all were working hard so I understand you’ll do what you can but an extra hand on staff to help customers more efficiently would have made the experience better. The storage was definitely secure. The shop is very accommodating with anything you might need, I bought 2 high quality furniture dollys. Would have bought something else that caught my eye on the way out but the staff member had already left the building to get back to work so I changed my mind. The location of the storage was convenient.
ANTHONY O | Overall ExperienceI just want to say a special thanks to Marco. He helped me out when I was going through a really rough time. The world needs more people like him that care. He is an asset to Uhaul as a company. Please show He gratitude for the help he gave me. Thank you.
THOMAS H | Overall ExperienceI had a great experience at the 2175 Victor PI location every staff member I interacted with was friendly and helpful. I would say nothing more than keep up the good work y’all.
LANDON R | First ImpressionsMarco is professional, personable, resourceful and highly respectful to all I saw him speak with, myself included. Please commend and thank this young man on my behalf for outstanding customer service. Leeda P
Leeda P | Overall ExperienceI found the staff to be very helpful. Mike, Marco and the young lady that works there ( sorry, cannot remember her name ) ALL, VERY KNOWLEDGEABLE, PROFESSIONAL, COURTEOUS and HELPFUL.
Travis G | First ImpressionsI had an issue with my unit and the staff was helpful during the transfer to the next. Thanks Marco, Rory and Mike. Y’all rock !!!
THIERRY N | First ImpressionsI'm Still Owed Money.
Tyler G | Overall ExperienceStaff very helpful. General Manager went above and beyond to help me solve an issue. I will use them again!
barbara a | Overall ExperienceMarco is very helpful and patient! Thank you for all your help!! I was greeted by other associates too that were pleasant.
Christine H | First ImpressionsVery easy to rent, convenient hours. Definitely will rent it with U-Haul again.
Flor C | Overall ExperienceAn associate there found a bald tire on the car hauler that we were getting ready to use. He changed the tire out and checked all other tires for any other adverse conditions. People working there were helpful and friendly.
Dan P | Overall ExperienceThe temperature inside the storage facility is equivalent to a meat locker. It was absolutely freezing! Ludicrous!
Connor W | Overall ExperienceThe prices are really high compared to other places. We moved to two 10x40's and pay $150 each instead of paying the higher prices at Uhaul storage for smaller units. The staff is always really nice, helpful and professional. The units are very clean and well kept and the size you need is usually available at Power's location. Highly recommend them.
Sherry C | Overall ExperienceIt would be nice if we weren’t forced into having to purchase your insurance. I went a total of six miles and was charged 30.00 for your insurance. It’s frustrating because my insurance covers any vehicle I drive.
joy n | First ImpressionsI'm very impressed with you guys and if it weren't for you all my daughter would have lost all her things.. I am more then greatful to you all.. God bless And thank you very much
beka j | Overall ExperienceStaff was excellent. Storage units only work with disc locks.
Shane C | First ImpressionsWhile Thor and the storage facility were superb, the policy that you pay the full price of any unit for a month even if you move out 3 days after you pay for the next month is almost criminal. For that alone I was rather disgusted with UHAUL. The staffs hands are tied and they couldn’t do anything about it. So if you don’t make mind washing $314 for
Jeff D | Overall ExperienceProcess was easy, staff was very friendly
Ted K | First ImpressionsPeople very friendly and helpful.
Carole P | First ImpressionsGreat and friendly and helpful
SUSAN R | First ImpressionsYoung man who helped me did a good job. When he didn’t know what to do he asked for help. He got me a unit fairly close to the elevator as I am unable to walk long distances.
barbara a | First ImpressionsGood experience
Chrystelle V | First ImpressionsI appreciated the help and professional of each staff member.
racquel b | First ImpressionsGreat staff, but your rates are almost double everyone else’s in town for a 10x15
CHRISTOPHER T | Overall ExperienceMy only complaint is that this location seems understaffed. Long lines and waits every time I went in the store/office. Everything else was fantastic.
Raven G | Overall ExperienceThor and his Team are always very kind and helpful with my storage and truck rental needs. That staff at the Victor Pl store is just on point and always very helpful and considerate. Thank you all for the great experience and best wishes. Yay!! I actually got to vacate my storage unit!!! All the best - Paul Kramer ex 2331 client.
Paul K | Overall ExperienceThor is excellent in customer care and really cares about his job and the customer! Iva is supreme at customer relations. Love this place and will use again in future!
MINDY K | Overall ExperienceNice and professional people
Andre C | Overall ExperienceGreat storage facility with easy access. Staff is friendly and helpful. Overall, the best options in the Springs.
Michael B | Overall ExperienceStaff was amazing!!!!
Forrest B | First ImpressionsI appreciate the staff and the accessibility to the storage facility . Everything that was available was exactly what I wanted and cleanliness was immaculate. I would definitely recommend to all friends and family .
juan c | Overall ExperienceThe area was tidy and the staff was awesome!!
NATALIE A | Overall ExperienceThe facility and staff are great. But the computer system is horrible. Trying to pick up my truck I had to go to two locations, because my reserved truck was "lost". Then, after reserving my storage unit at a specific location, they moved it to another. I took a screen shot of my reservation number and address of the location. They couldn't look up my reservation number and I ended up getting a storage unit at the location I wanted, but what's the point of reserving a storage unit at a location, if the location is going to change for no reason, and no one informs you?
Mark S | First ImpressionsThe gentleman that helped us was friendly, however, he was not very knowledgeable about our situation with a month of free rent due to renting a truck in California. We had to pay first then get reimbursed which was frustrating since I had verified on the phone there would be no charge at move in.
JULIANN A | First ImpressionsExcellent service. Thor is a great employee! He helped us out quick and walked us over to the storage shed. He assisted after hours to answer a few questions.
Gabe L | First ImpressionsI can’t being to express how good and helpful the staff was in Coloardo Springs On 2175 Victor Pl i loved 🥰 every one there thank you all for such a good easy move
Javon S | Overall ExperienceThe door on my storage area has issues
sandra J | First ImpressionsStill a satisfied customer.
SHELBIE M | First ImpressionsThe only problem I had was the accounting. They frequently said they did not receive my payments even though they had cleared my bank. I think it was a lag in crediting my account with the payment
Karen L | Overall ExperienceFrom my move across country to COS to my move from Storage to a home, the staff made the whole very demanding transition less stressful... they advised me expertly on size of truck, size of storage that was perfect for me, not an upsell to something more profitable to them.
Theresa J | Overall ExperienceStaff were not always knowledgeable and if I questioned them on something they would be a bit hostile. Really depended on who I was speaking with. Others would be super helpful and pleasant. It was a crapshoot everytime I walked in.
Carla S | Overall ExperienceManager and all staff members are friendly and helped me with everything.
israel c | Overall ExperienceStaff very helpful and answered all my question plus provided additional information.
rita n | First ImpressionsVery nice and helpful staff!
K B | Overall ExperienceEveryone who helped was so friendly. Thank you for your assistance!!! Great team and location for storage!
Iva V | Overall ExperienceThis was a great facility and the staff were very helpful.
Richard D | Overall ExperienceThank you so much for helping us through our struggles.
anastacio t | Overall ExperienceEveryone was so helpful and friendly. Thank you for all your hard work.
Charisma M | Overall ExperienceGreat facility the staff members are very knowledgeable, polite, and patience with all my needs and concerns.
Gary B | Overall ExperienceSuperb customer service from first phone contact with Thor to my arrival after cross country move--- Excellent professional and expedient!
Theresa J | First ImpressionsThe space is expensive. The renting process is intrusive and unfriendly. Same for renting vehicles. Very intrusive and unfriendly. I rent vehicles or storage because I do not have any other option! But good businesses will be wanted to be used not being used because of monopoly. The staff at the center are fine. But U-Haul policies are not fine.
Kishore D | First ImpressionsThe staff was very friendly and helpful. Answered my questions and made the move in quick and easy.
MELEAH D | First ImpressionsThe whole staff was great. Iva was very friendly , Skyler friendly and extremely knowledgeable, and Thor was clearly in charge and resolving any issues we had.
david m | First ImpressionsIt's frustrating needing to enter my code on multiple keypads, and needing to enter my code a second time on one keypad to leave.
stephen w | Online Move InBig cluster. Staff was friendly but the way you have to check in and get your storage unit is a mess. Either the system you use is faulty or the employee was not thoroughly trained.
David C | First ImpressionsGeneral manager is the best!! All so friendly and very helpful.
Robert H | First ImpressionsCharging more money to have 24 hour access to my Possessions was and it not Being explained to me When I first moved in did not serve me well.
Breton M | Overall ExperienceThomson and his crew rip off people with auto pay by claiming the credit card did not go through, so they can collect late fees…
MATTHEW T | Overall ExperienceVictor Place goes way above/beyond.
Daniel L | Online Move InThis was an amazingly helpful place to store my items - a lot of which were electronic and sensitive to dust and moisture. U-haul's facility on Powers Blvd is climate controlled, so this was the best possible solution for my needs.
AARON H | Overall ExperienceThis facility was clean, well lit, safe, and staffed by Very Kind and knowledgeable folks. There was some issue with the access code never working. The alarm went off continuously with folks opening their doors because their access codes did not work. Great Facility and Highly Recommend!
John M | Overall ExperienceThe wait was to long and the employee didn't know the storage system
Garth W | First ImpressionsThor and the Crew took care of me…listened to my concerns an helped me work through a problem to make it a solution—-Thanks Thor!
Gerhard K | First ImpressionsSkylar was fantastic!
John M | First ImpressionsI will use your facility again when I need to thank you
Annette W | Overall ExperienceI have used them in the past until now and now and have never been disappointed. Close & convenient. I will recommend to family & friends..👍
Julia S | Overall ExperienceThe door to the storage wouldn’t close, and I had to get help twice to close it.
Nick R | First ImpressionsThor was so helpful not only to me but every customer within his view. Great employee!
Ben O | First ImpressionsThe Gm who moved me in to my unit was awesome, great staff and facility.
Stephen W | First ImpressionsI have been using this storage since the early 2000’s and have seen its decline. On removing my stuff out of the storage unit. I had moved out of state had my son to get the remaining off my stuff. I gave him the wrong key for the storage unit. I was informed that they don’t cut locks I would need to get a lock smith and I had to be there too get it cut off. I informed the guy I was 1200 miles away could I speak to a manager. Now my son is there standing in his face. He whispered I am a manager I’m the general manager and say is there anything else I can help you with. I say you haven’t helped me and hang up. I call my son and he tells me he was not the general manager not even the manager the general manager was actually there and when he whispered that and hurried me off the phone the general manager gave him a funny look. I use storage in Colorado Springs all the time. Like I said I have had a storage there since about 2010 or 2011 but they no longer have to worry about me every using them again and most time I have multiple units there. I will gladly take my business else where and make sure I let everyone I come across know how they don’t care snout their customers
LONDON R | Overall ExperienceVery pleased with the years of service. Not only did we rent a storage unit, but have done many u haul rentals as well- great and friendly staff to work with. Keep up the Great and Friendly services- Customers for ever.
Joseph H | Overall ExperienceStaff was extremely helpful! They dedicated extra time to answer my questions and find the proper storage unit. Awesome service!
Allen P | First ImpressionsWas convenient but very expensive for a small unit.
DEANNA B | Overall ExperienceOnly coming is that monthly payment was made a few days before leaving and there was no partial refund.
Rita T | Overall ExperienceThe staff was terrific and responded to all my questions with knowledge. Thank you.
Sergio H | Overall ExperienceSkylar was very helpful
maria r | First ImpressionsBest U-Haul Staff On This Side Of Heaven... Everyone no matter what day was very friendly, willingly helpful, and authentically professional ♥, see ya next time... Thanks, HMichelle Cooper, Self-published Author Be Blessed
Hattie C | Overall ExperienceNothing to complaint, Thanks for your good service!!!
Bryan J | Overall ExperienceThe staff was very friendly!
Nathan B | First ImpressionsNone
debbie w | First ImpressionsI like the alarmed doors
TIMOTHY C | First ImpressionsThe guy that helped me was really helpful and nice
Kristine P | First ImpressionsThe only complaint I have, is that I paid for my November rent to avoid a late charge, had the unit cleared out by the evening of the 2nd, and closed the account the morning of the 3rd, but my rent was not pro-rated. Therefore I was charged full rent ($99.95) for 2 days of storage?!
Buddy K | Overall ExperienceWhen I moved into town I needed a temporary place to store some things until I moved into my new house. I was originally headed to check out a different storage facility near by but passed this location and decided to stop and check it out. I am so glad that I did! Every person that I encountered on their staff was friendly and helpful. The facility was clean, secure and well maintained. The online billing and communications were easy and efficient. Bottom line, if you need a place to store some of your belongings, you won't be disappointed with this location!
Ana L | Overall ExperienceThe staff was outstanding with there help assure that my needs were met .
Robert P | First ImpressionsEasy to sign up for and use. The facility is very clean and the employees are extremely helpful and easy to talk to if you have any issues or questions.
Kathryn N | Overall ExperienceThe man who helped us was great. He helped us when the other location on academy was not so helpful. Thanks dude u a real 1
Elisha V | First ImpressionsJordan Saulnier assisted us and was a life saver. Not only was he helpful, efficient, and friendly, he made sure that the storage unit we rented matched our needs better than the unit we had originally reserved. Outstanding experience over all.
Joel J | First ImpressionsI’m really disappointed in the way I had to leave my storage unit. They changed my lock and I didn’t know if it, no big deal. But then they “didn’t know” if they changed the lock or someone broke in and changed it. I explained that I was currently amidst a scary domestic violence case and I needed to know if it was them or if I should call the police. The employee literally LAUGHED and hung up on me and said call the police. When I informed the manager of this I was really upset and he informed me that he handles his employees properly. A lot more to this story but that’s to the point enough to see how this location is managed by a bunch of school boys that are not considerate of VIOLENCE and abuse.
ALYSSA D | Overall ExperienceGreat customer service
Charisma M | First ImpressionsBeing in the military and being told you are leaving and have to pack all your stuff in less than a week is stressful enough. Now looking for a storage unit that was big enough for all my stuff was even harder. I stopped by this location knowing they had no units big enough to fit all of my stuff. But somehow the manager on duty that day Marco made a bunch of calls to accommodate me and made it happen. On top of that Jordan one of the employees there was super professional and polite. This location has been amazing in such a stressful time. You have earned my business while I’m stationed here and recommend everyone to come here. Thank you again for helping me out.
Otto L | First ImpressionsFailure on the part of your company in helping me with the closing of acct. Very poor service on your part.
janice n | Overall ExperienceThe Manager is fantastic? I was involuntarily moved by U-Haul from one U-Haul facility to the Powers Blvd U-Haul and there were numerous issues relating to the move. The Manager ((Marco) at Powers Blvd worked through each issue one at a time with customer service always in the forefront! Great Service at the Powers Blvd U-Haul.
Jim H | First ImpressionsGreat, helpful, employees working at this facility!
JERI N | Overall ExperienceVery well run facility
Jeff M | Overall ExperienceStaff always friendly and helpful.
John B | Overall ExperienceGreat guys and gals to work with!
Gary M | Overall ExperienceThor was very helpful from beginning to end. I really appreciate that.
Tamika k | Overall ExperienceGreat friendly service
Randy C | Overall ExperienceThe only thing that bugs me is that after business hours- it you need to move big items in or out of the unit/ the big sliding glass doors don’t open.. you have to move through a small door - which is really frustrating. If we can access those doors during office business hours- we should be able to use them when the office is closed.. you can’t get in during business hours unless you use your code anyways - so what’s the difference? Aside from that- the location is great, staff has always been super nice and helpful.
Jaylene R | Overall ExperienceIt was a surprisingly pleasant experience and Tiffany was exceedingly helpful and professional. She’s the best. Great facilities making the strage experience very easy. Strongly recommend.
Jose A | First ImpressionsThe gentleman at this facility were extremely patient and helpful. Thank you Thor
JERI N | First ImpressionsVery excellent staff!!!!
Espoir L | Overall ExperienceGM Marco A. Is absolutely amazing!!! Extremely friendly, knowledgeable, and helpful. He definitely will go above and beyond, the extra mile, to help his customers to be completely taken care of. His staff there is also extremely friendly and courteous. He runs an amazing ship there! Best bet would be to hang on to him and his staff also. Thank you to him for all the help he gave me on August 3rd. He is very much appreciated 😊😊😊
michelle s | First ImpressionsNo wait, efficient and pleasant staff, spotless facility, free dollies available for use, and first month free -- best storage experience yet!
Leslie I | First ImpressionsQuick and easy turn in of equipment and storage unit. Staff was very helpful and friendly.
James L | Overall ExperienceThe gentleman helping me was friendly, thorough and pleasant to work with.
Ralph C | First ImpressionsThe person who helped me was very clear and helped out
Michael L | First ImpressionsMy wife Cecilia and I would like to extend an extreme thank you all very much message to all of the UHAUL team members at the Victor and Powers Street office in Colorado Springs, Colorado that we’ve met!! Thanks guys!! 😃🙂😊👍🏿 This includes Jordan S., Marco, Nick, and Stephen among others there and in the U-Haul family network!!!! Great going guys!! Thanks so very much for allowing us to stay safe and use your facilities!! Much much appreciated! Blessings! Mark Anthony and Cecilia Mickens 🙂😊👍🏿🙏
mark m | Overall ExperienceThe store clerk that helped me was very nice and helpful.
Tinamarie R | First ImpressionsThanks 😊
Hattie C | First ImpressionsWe stopped by to inquire about renting a small storage unit. The person that assisted us was very friendly, knowledgeable and helpful. We were able to get everything taken care of that same day and moved some of our belongings in immediately. The location is convenient. I love the reassurance that the alarm provides. The rates are reasonable.
Ana L | First ImpressionsSimple easy process to get online. The only thing I would say is that second floor is very hot. I’m not sure the climate control setting but it is much hotter on the second level
Sonja G | Online Move InEverything at Victor Pl facility was good. However, we were frustrated there when we found out the operator at the call center gave us wrong information when we made the reservation. We specifically asked if the 14' dimesion was length which she confirmed. We needed to rent a second unit on arrival when we discovered the 14' was height.
FORREST T | First ImpressionsI can’t get ahold of anyone to ask questions or to get Info about changing my unit
Cat N | Online Move InAt first, we had a difficult time getting in after hours because instructions were different from what we were originally told. After a few minutes of trying with the swiping of the card, we figured it out.
Carolena L | First ImpressionsI reserved my storage unit about two weeks ago, and when I show up with a full truck, they tell me they don't have the unit I reserved. They tell me your computer system is always wrong. Then they try to get me to go to another property across town. Finally they find and indoor unit (I wanted drive-up), rented it to me, then when we went to go look at it, there was already a lock on it, someone was renting it, but it didn't show in their computer. So we had to go find another one. All together they were unorganized, and not really helpful. I would recommend fixing your computer system online to reflect what is actually available at your locations. Horrible experience.
Robert S | First ImpressionsThis is the only uhaul I’ve had a great experience at. Great, professional, helpful team.
Heather M | Overall ExperienceLock was not available in the room, had to wait over 20 minutes to get it.
Juan T | Online Move InStaff was very helpful is getting everything I needed to rent the storage space and reserve a truck for next month. They inspected the first unit assigned to me and found that unsuitable to rent, and quickly switched me to a different unit.
Steven S | First ImpressionsGreat storage location. Thank you.
Veronica F | Overall ExperienceThe guys were helpful getting me set up in my new unit. Thank you!
David P | First ImpressionsStaff was very helpful and the facilities were clean and well maintained
Carol B | Overall ExperienceEveryone is so friendly and helpful. It was a wonderful experience.
Anthony G | Overall ExperienceHelpful and friendly staff.
Rita T | First ImpressionsLove the staff, so nice to hear 'I haven't seen you in awhile.' Always helpful and nice! I had trouble getting my lock to get right and they showed me exactly what to do. I had issues a couple times with the code and they helped me again! Above and beyond nice!
Kathy H | First ImpressionsLove this location! Tough to find customer service at the level Jordan and his team provide. Can't say enough good things!
Robert W | Overall ExperienceThe young man who helped me out was very patient and helpful. I had a great experience and look forward to doing business at this location.
Brittany F | First ImpressionsThe manager, Jordan was wonderful and helped me out sooo much!
Mae W | First ImpressionsExcellent customer service at the location. Was a pleasure doing business with you. Thank you.
Vanessa G | Overall ExperienceThe staff was very nice and helpful to my needs.
Christina K | First ImpressionsEveryone nice and helpful. Easy to move in and they provided carts to borrow and that was awesome.
Catherine D | First ImpressionsEnjoyed the service that u- haul provided. If I'm ever in need of storage I will be in returning customer
Ralph G | Overall ExperienceOut of all the u-haul places, this one is by far my favourite place to go. The staff are amazing here! They are always super helpful! They care about you and your time. The only downfall is the storage units outside have such a gap at the top of the door. There was so much dirt all over are stuff, for the few months it was there.
Kimberly M | Overall ExperienceWe were very thankful for the storage we had for 6 months. The staffs there were friendly and easy to communicate. I would definitely recommend this storage place to anyone.
Stuart H | Overall ExperienceExcellent staff and facility. Only needed the unit for a short period of time, but based on the experience I will not hesitate to return when needed.
Benjamin J | Overall ExperienceJordan the GM was extremely fantastic I appreciated his assistance very much!! Wish the Staff at victor Pl a safe holiday season and thankful for having them help now and always Ms. Pino
tina p | First ImpressionsThe staff was helpful , especially the gentleman who assisted me and checked me in. He was outstanding. I do feel like the trucks are fudging the mileage because I took a trip that was mapped out at 19 miles but was charged for 36.
Nicholas J | First ImpressionsMoved my daughter from Wisconsin to Colorado. The apartment she was moving into was unacceptable. Fortunately U-Haul gave us 30 day free storage as part of renting an enclosed trailer from Wi. to Co. We took advantage of that to find another place. That benefit was beneficial for us to find a new place for out daughter. Staff and facility was top notch. I would recommend to others.
Andre D | Overall ExperienceThe Manager who signed me in and then checked me out was wonderful! So friendly and helpful. I went to this location specifically because he was so awesome! I will always use this location for storage and truck rental. Thank you so much!
Melinda M | Overall ExperienceJordan and team were efficient, competent, and friendly.
Mike K | First ImpressionsMoved my daughter from Wisconsin to Colorado with 5x8 enclosed trailer. The apartment turned out to be a disaster, lucky for us UHAUL gave a 30 free storage in return for our rental from Wisconsin. It was a savior. It gave us the time we needed to find a safe and clean apt to move her too while all of her stuff was safely stored indoors in a clean environment. Much appreciated.
Andre D | First ImpressionsMuy profesional el personal
Pedro G | First ImpressionsThe online experience gave me a larger storage than the facility had. The manager on-site was excellent and offered solutions to rectify the situation.
Clara A | First ImpressionsJordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.
Linda R | First Impressionsthe man at the uhaul on Victor off of powers was wonderful. I don't think I've had a nicer customer service experience it was,made very simple and enjoyable.
Melinda M | First ImpressionsSpiders Nests in the storage area, and the facility lighting didn't come on until after 8pm when it gets dark at around 7pm so trying to move things in the dark was challenging... multiple alarms were going off...
Travis H | First ImpressionsGreat customer service for me. Cwc
charles c | Overall ExperienceMoving from Missouri to Colorado and needed a big facility to store our items before we can move into a house . The staff was very nice and kept the unit for us. Thanks for your help.
Frank k | First Impressionswould like access after hours. Not a big deal but would be convenient
Dave H | First ImpressionsCourtney, Paul and everyone was very helpful and courteous.
Eddy W | Overall ExperienceThe Below Average is due to having a new person working by herself on a Saturday morning, and with very little help, there were 8 people in line, it was hot and of course the stupid mask don't help, not sure why the air was not on. Every transaction was taken forever, people in line were getting frustrated, I wasted a lot of my time in line, when I could have been getting a lot of other things done.
Cheryl W | First ImpressionsWe never worried about our belongings being in storage there. Very secure and great security measures.
Laura J | Overall ExperienceI loved knowing my belongings stored at UHaul was secure and well taken care of
Melissa C | Overall ExperienceMy belongings were stored for 2 years while I was overseas. Upon my return, everything was still clean and relatively dust free! I had easy access to remove my things, and the staff were incredibly helpful, friendly, and professional.
MATTHEW E | Overall ExperienceTop notch crew and facility.
Steven B | First ImpressionsTo whom it may concern: Jordan always has a positive attitude when I walk in your establishment. Jordan should be training other managers within your organization.
ERIK B | Overall ExperienceCharisma uniqueness nerve and talent
Ernesto S | Overall ExperienceThe facility was clean and well maintained. The staff was awesome. I would recommend this facility to my friends
James C | Overall ExperienceThe customer service line is insane here. The alarm system never worked properly. Even though access hours were clearly stated online, the alarm system would claim we were not allowed into our unit at that time.
Jason B | Overall ExperienceEveryone was super nice and helpful!! Thank you for making my storage needs a pleasant experience!
janet o | Overall ExperienceHuge line. Only one employee working. Waited over 30 minutes to be helped.
Jason B | First ImpressionsJennifer the GM was a huge help getting me a storage unit asap! Very great facility and will use their trucks again!
Jeremy H | First ImpressionsVery friendly staff. Helpful, and easy to work with.
Michael M | First ImpressionsThe lady who assisted me (I wish I remembered her name!!) on June 2 was SO great. Very personable and helpful. I actually had a nice time chatting with her while we handled my requests. :) Happy I chose this location.
kelsey k | First ImpressionsUse of this facility for the past 10 years has been amazing!!! I appreciate the security features in place to ensure my belongings were closely safeguarded at all times. Military discount on monthly rental was awesome too!
PATRICIA R | Overall ExperienceAfter making my first payment I was then told we could have got the first month free if we rented a truck too. I eventually did end up renting a truck and was still told that didn't apply to me and it was too late for them to include me on that offer. The storage units just north of this location are constantly $25-$50 less per month than uhaul ended up being. Uhaul kept my stuff safe, along with the moths, but I will not be a return customer. Don't mention promos you can't actually give to the customer.
Robert M | Overall ExperienceJennifer was amazing and extremely helpful in my decision which size unit worked best for me! Todd L
Todd L | Overall ExperienceGot a call stating my unit was locked open. Left work and traveling from another city to the storage. When I arrived they let me know that it was not my unit that was open. The employee was rude and dismissive about the situation and the manager never called me about the situation. They knew it was not my unit, and it was in the notes shortly after they called me but no one informed me it was the wrong unit.
Rickey R | Overall ExperienceJen was rude to us, and while we called them multiple times (each time getting sent to a call center), not once did we get a call back. Luckily corporate call center was able to help us out. You would think during a pandemic they would be a little more understanding, but no, the manager was rude and didn’t get anything done to solve the problem.
Ismael T | Overall ExperienceAngela Moore and Jennifer Hudson are amazing
Angela M | First ImpressionsJennifer was awesome! Thank you very much for your help keep up the great work!!
Reinhold F | Overall ExperienceThankyou fore all the help an great people
gary l | Overall ExperienceVery professional and customer friendly
ALAN B | Overall ExperienceThanks!
Larry D | Overall ExperienceGreat personnel,would recommend this place to anyone. Rhino.
Reinhold F | First ImpressionsThe folks there were very friendly and helpful. God bless the crew there!!!
Steven S | First ImpressionsI was there for over 3 years and had a wonderful and safe experience.
veronica p | Overall Experiencewhen my credit card was comprised and was unable to be processed at Uhaul. They had great customer service e-mailed me and called me to resolve. Very appreciated. Thank you for your service.
Debrah K | Overall ExperienceCould not access my unit during winter months due to your snow plow dumping all the snow in front of my unit. When brought to the attention of 3 employees. They didn't seem to care.
Rob M | Overall ExperienceEveryone was very polite & went out of their way to assist us with our needs at the Powers & Victor location. We highly recommend this facility & had used their services for the past 14 months.
Sherry C | Overall ExperienceFor the second time charge for gas and needle was to the right of 3/4 full which was agreed to be upon delivery.
dandral s | Overall ExperienceSarah was extremely helpful and made the experience easy. She was great!
Ronald P | Overall ExperienceGreat Staff and facility! They are always friendly and willing to help.
NICHOLAS B | Overall ExperienceVery pleasant employees.
CHARLES H | Overall ExperienceJenn and all of the staff was so very helpful and kind during the most stressful in my life. The facility was clean. If I ever need to store my things or use a truck, I will use this location. Thanks
Ernestine R | Overall ExperienceQuick easy and informative.
Christopher D | First ImpressionsThe people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!
Danielle S | Overall ExperienceCustomer service exceptional.
Ginny O | Overall ExperienceThank you for your friendliness, and understanding ,at times
Jo A | Overall ExperienceGreat place. Great staff!!
Hazen H | Overall ExperienceGood service and reliable trailer.
Debbie S | First ImpressionsThank you to Lafayette and his team! Excellent service and easy process!
Scott W | Overall ExperienceReceived excellent service and found overall experience very easygoing.
Danielle S | First ImpressionsPrice was a Lille high I thought.
Mike H | Overall ExperienceMy experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!
Douglas S | Overall ExperienceService is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.
Gary D | First ImpressionsN/A
April K | Overall ExperienceExcellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.
Barbara W | First Impressionsvery pleased with their facility
Mary C | Overall ExperienceThe one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her
kenneth a | Overall Experienceeverything went as needed thank you
Tina W | Overall ExperienceU-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.
EDWARD Y | Overall ExperienceI was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!
Douglas E | Overall ExperienceCustomer service it was great there
mike b | First Impressionseverything was great
David L | Overall ExperienceAwesome staff. The best U-Haul experience to date!
Adam D | Overall ExperienceYour salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
Irven H | First ImpressionsBrandon and Damion were very helpful when i got there
brenda l | First ImpressionsThe whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.
Adam D | First ImpressionsThank you
Ameerah R | Overall Experience😎
Larry D | First ImpressionsConvenient location, clean facility.
Gregg P | Overall ExperienceJake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!
Kari M | First ImpressionsBranden Hawke did an awesome job for me and my Husband
Sabine M | First ImpressionsThe staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.
Erika M | Overall ExperienceVery helpful
kenneth a | First ImpressionsFriendly helpful staff.
Teri M | Overall ExperienceGreat place, really clean and the owner is super nice.
Victor J | First ImpressionsFriendly and helpful staff.
Stephen V | Overall ExperienceVery good personal
Gilberto V | First ImpressionsStaff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.
kelly P | Overall ExperienceI called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask
PATRICIA H | Overall ExperienceIs this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you
SYRETTA M | Overall ExperienceStorage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.
Andrea P | Overall ExperienceBrandon was great. He took care of all my moving needs and can’t thank him enough.
Anastacia B | ReservationThey are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.
karen m | Overall ExperienceGreat staff.
steven B | Overall ExperienceDuring my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.
mike c | Overall ExperienceGood customer service
Jessica M | Overall Experienceits good
Timothy F | Overall ExperienceStaff was awesome
Carl S | Overall Experiencehelpful & reliable staff; well-maintained facility; much better than others we have dealt with
DEBRA B | Overall ExperienceGreat group. Awesome experience
Carl S | ReservationThe staff were very professional and courteous and they treated us like family meeting all our needs!
michael w | Overall ExperienceGreat group of people and very helpful. I highly recommend them.
bill T | Overall ExperienceThe cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!
Gary D | Overall ExperienceA long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.
Keith J | Overall ExperienceEverything was great. I never worried about my items in storage.
Kevin W | Overall ExperienceVery friendly and helpful.
bill T | ReservationI reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.
Robert S | Overall ExperienceI'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!
MICHAEL M | Overall ExperienceVery friendly and helpful staff.
ronald S | Overall ExperienceWe had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.
Ben O | Overall Experience.
brent d | Overall Experience.
Sarah M | Overall ExperienceI have used your facility for many years, and I will use it again if need to.
SANDY G | Overall ExperiencePretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.
SHAWN H | Overall ExperienceThan k you
Aaren r | Overall ExperienceNice clean facility
Brandy S | Overall ExperienceI will use this facility again for any future needs.
Sarah K | Overall ExperienceThey rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.
tammy m | Overall ExperienceOur son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.
DEBBIE S | Overall ExperienceCool place
David M | Overall ExperienceCatherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.
Jeremy B | Overall Experience