I was very pleased with the efforts and professionalism of the employees at this location. They deserve acknowledgement for their efforts.
Jeff B.Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and quick return.
Jose B.Friendly staff, willing to help with everything
Paul L.All the workers were friendly and knowledgeable. They took their time to answer any questions I had and even came out to look at the truck with me.
Danielle R.My experience was as great as always at this location! Jordan went over and above expectations to insure all went well. He and the rest of the staff are always pleasant and professional.
James R.I dud not rent a usual wrong person
DE'MARKEZ B.Upon arrival at mobile check in yesterday at 6:30am, the truck was dead. Thankfully I was able to find an associate who arrived early to work. He gave me a new truck. The mobile check-in and drop off is not simple and not worth it. It took me so long to figure things out and should be more clear. It was a crazy process in general. I was also charged for a full day even though I dropped off at 7pm.
Amber A.Bryce was funny and helped me out. I really appreciate it.
Destini F.This location is extremely excellent and deserve high praise for their dedicated work - thank you! James Mennone
James M.My trailer was down right dangerous! It needed wheel bearings, the surge brake needs service, and I had 2 tires go flat on the rear (a condition that might have started before I picked it up).
Justin K.The team was friendly and professional. I recommend this location and team to anyone.
SEAN EMILE S.Very good service just keep doing what you do.
arturo H.Love the staff, so nice to hear 'I haven't seen you in awhile.' Always helpful and nice! I had trouble getting my lock to get right and they showed me exactly what to do. I had issues a couple times with the code and they helped me again! Above and beyond nice!
Kathy H. | First ImpressionsLove this location! Tough to find customer service at the level Jordan and his team provide. Can't say enough good things!
Robert W. | Overall ExperienceQuick Service. Made sure the trailer was hooked up properly and that all the lights were functional.
JEROME V.Spine savers was great 5 stars
anthony G.Everything about my experience was perfect! The reservation and self check-in process was easy and smooth. The associates I worked with were friendly and professional. Thank you for everything!
Ann A.The young man who helped me out was very patient and helpful. I had a great experience and look forward to doing business at this location.
Brittany F. | First ImpressionsOutstanding service!! This was the best Uhaul I have ever visited. Will return and would recommend to anyone who is looking for moving services
LIONELL R.Not a thing! Jordan and his crew were awesome!!!
Anna W.The manager, Jordan was wonderful and helped me out sooo much!
Mae W. | First ImpressionsStaff picking up and dropping rental back off was superb--professional, friendly, and helpful.
john F.Always very helpful.
RONALD L.I w be using their service again within the next coupke of days. Still trying to a place to mive
Jacqueline F.Awesome, experience, friendly and professional customer service. Thank you for your support.
Teddy V.While I am rating the specific location 5 stars, the U-Haul app sucks out loud. So does the website. The people at this location are amazing however and took great care of me.
JOHN G.Thank you
WILLIAM K.Excellent customer service at the location. Was a pleasure doing business with you. Thank you.
Vanessa G. | Overall ExperienceNothing should change.
Shaun D.This is the only site I try to go to...
Kristy B.Truck had no shocks and very poor alignment.
Kevin D.Nothing to improve. Excellent service. Excellent equipment.
James H.Recommend Jordan! He did great! Other dudes are lazy. But Jordan made it a good experience
Jeremy M.My rental was good from start to finish. Very efficient and satisfying experience.
Donald F.The gentleman that helped with us bringing back the truck was very funny and gave us a good laugh! He was very kind and did an excellent job!
Jonathan Y.The staff was very nice and helpful to my needs.
Christina K. | First ImpressionsIt was extremely expensive to rent it for only a couple of hours.
KATELYN G.The individual helping us with the rental was very kind and helpful. The 15-foot truck we expected to rent had an issue and we were offered a 10-foor truck - which worked just fine. The individual was adamant that he would not put us in an unsafe vehicle - just as if we were his family. That was very much appreciated.
LINDA M.Had great customer service first time I came will always come here again
Eric G.Nothing
Lukas R.This part was stellar.
Craig J.Excellent service
JOYCE P.LOCATION IS FINE. YOUR WEBSITE SUCKS...
Jeffrey M.Direction ls for everything was extremely unclear... I made reservations and added insurance but when I picked up they tried adding more insurance at double the price then I got the paperwork stating I had to return it before the time I had reserved it for and had to return it to a different location than what I picked and I got a text with even less time I explained to the guy he told me to not worry about it although things were okay I didn't get the time I paid for
Michael M.Everyone nice and helpful. Easy to move in and they provided carts to borrow and that was awesome.
Catherine D. | First ImpressionsEverything was easy and everyone was kind and knowledgeable
Catherine D.Website for self checkout was a failure on my moving device, which forced me to go inside where I had to wait 20 minutes.
Kathleen D.Enjoyed the service that u- haul provided. If I'm ever in need of storage I will be in returning customer
Ralph G. | Overall Experience2 guys helped me because there was a tiny issue with paperwork and they were both great.
Trace C.The hitch pin to close the ramp on the right side as one looks at it from the back needs to be attended to so it will not be as difficult for the next customer. The associate that got it all set up and hitched to my truck was very nice and had seen the difficulty of taking the pin out to drop the ramp so the snow could be shoveled off. Otherwise it was great. Thank you. Reinie
Reinhold F.Great service at this location. Could tell it's a well managed organization
Matthew B.Your taking of the picture and getting a secondary phone number for security purposes in my opinion is over the top. Are you aiming at being the Gestapo? You are getting close - not good! I won't rent from you again for that reason - I will find a little guy to rent from. Also, I told the person who took the reservation that I wanted to pay cash at the closing of the contract and you know what it was not noted in your system and the person checking me out automatically charged the card which was not what I wanted. He was very polite but it took close to 45 minutes to do a reversal of the charges and still the amount was not the correct amount - it was lower. I would think your system would be able to handle such a transaction easily. That was a major inconvenience for me which could be avoided if I was asked how I was going to pay instead of assuming - I reiterate I told that to the person who took the reservation that I wanted to pay cash. It seems as though I was ignored. Finally, I was told that since I did not tell the person checking me out that I wanted to pay cash it was my fault. Fuck THAT!!! But he said it politely.
Jason D.Nothing great experience
ben H.This was my second time to use their service. The staff are courteous and professional.
Kaki T.I had a bad experience with another truck rental company and U-Haul came through for my company when we really needed it. Outstanding service and support!!
CASEY M.Shut down the company. Or train your employees correctly.
LAYNE T.Getting to the drop-off point is a little dicey since you have to weave through some tight spaces with a large truck and trailer but other than that the return service was quick and painless.
Robert L.Out of all the u-haul places, this one is by far my favourite place to go. The staff are amazing here! They are always super helpful! They care about you and your time. The only downfall is the storage units outside have such a gap at the top of the door. There was so much dirt all over are stuff, for the few months it was there.
Kimberly M. | Overall ExperienceWe were very thankful for the storage we had for 6 months. The staffs there were friendly and easy to communicate. I would definitely recommend this storage place to anyone.
Stuart H. | Overall ExperienceExcellent staff and facility. Only needed the unit for a short period of time, but based on the experience I will not hesitate to return when needed.
Benjamin J. | Overall ExperienceJordan the GM was extremely fantastic I appreciated his assistance very much!! Wish the Staff at victor Pl a safe holiday season and thankful for having them help now and always Ms. Pino
tina p. | First ImpressionsThe staff was helpful , especially the gentleman who assisted me and checked me in. He was outstanding. I do feel like the trucks are fudging the mileage because I took a trip that was mapped out at 19 miles but was charged for 36.
Nicholas J. | First ImpressionsMoved my daughter from Wisconsin to Colorado. The apartment she was moving into was unacceptable. Fortunately U-Haul gave us 30 day free storage as part of renting an enclosed trailer from Wi. to Co. We took advantage of that to find another place. That benefit was beneficial for us to find a new place for out daughter. Staff and facility was top notch. I would recommend to others.
Andre D. | Overall ExperienceThe Manager who signed me in and then checked me out was wonderful! So friendly and helpful. I went to this location specifically because he was so awesome! I will always use this location for storage and truck rental. Thank you so much!
Melinda M. | Overall ExperienceJordan and team were efficient, competent, and friendly.
Mike K. | First ImpressionsMoved my daughter from Wisconsin to Colorado with 5x8 enclosed trailer. The apartment turned out to be a disaster, lucky for us UHAUL gave a 30 free storage in return for our rental from Wisconsin. It was a savior. It gave us the time we needed to find a safe and clean apt to move her too while all of her stuff was safely stored indoors in a clean environment. Much appreciated.
Andre D. | First ImpressionsMuy profesional el personal
Pedro G. | First ImpressionsThe online experience gave me a larger storage than the facility had. The manager on-site was excellent and offered solutions to rectify the situation.
Clara A. | First ImpressionsJordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.
Linda R. | First Impressionsthe man at the uhaul on Victor off of powers was wonderful. I don't think I've had a nicer customer service experience it was,made very simple and enjoyable.
Melinda M. | First ImpressionsSpiders Nests in the storage area, and the facility lighting didn't come on until after 8pm when it gets dark at around 7pm so trying to move things in the dark was challenging... multiple alarms were going off...
Travis H. | First ImpressionsGreat customer service for me. Cwc
charles c. | Overall ExperienceMoving from Missouri to Colorado and needed a big facility to store our items before we can move into a house . The staff was very nice and kept the unit for us. Thanks for your help.
Frank k. | First Impressionswould like access after hours. Not a big deal but would be convenient
Dave H. | First ImpressionsCourtney, Paul and everyone was very helpful and courteous.
Eddy W. | Overall ExperienceThe Below Average is due to having a new person working by herself on a Saturday morning, and with very little help, there were 8 people in line, it was hot and of course the stupid mask don't help, not sure why the air was not on. Every transaction was taken forever, people in line were getting frustrated, I wasted a lot of my time in line, when I could have been getting a lot of other things done.
Cheryl W. | First ImpressionsWe never worried about our belongings being in storage there. Very secure and great security measures.
Laura J. | Overall ExperienceI loved knowing my belongings stored at UHaul was secure and well taken care of
Melissa C. | Overall ExperienceMy belongings were stored for 2 years while I was overseas. Upon my return, everything was still clean and relatively dust free! I had easy access to remove my things, and the staff were incredibly helpful, friendly, and professional.
Wendy E. | Overall ExperienceTop notch crew and facility.
Steven B. | First ImpressionsTo whom it may concern: Jordan always has a positive attitude when I walk in your establishment. Jordan should be training other managers within your organization.
ERIK B. | Overall ExperienceCharisma uniqueness nerve and talent
Ernesto S. | Overall ExperienceThe facility was clean and well maintained. The staff was awesome. I would recommend this facility to my friends
James C. | Overall ExperienceThe customer service line is insane here. The alarm system never worked properly. Even though access hours were clearly stated online, the alarm system would claim we were not allowed into our unit at that time.
Jason B. | Overall ExperienceEveryone was super nice and helpful!! Thank you for making my storage needs a pleasant experience!
janet o. | Overall ExperienceHuge line. Only one employee working. Waited over 30 minutes to be helped.
Jason B. | First ImpressionsJennifer the GM was a huge help getting me a storage unit asap! Very great facility and will use their trucks again!
Jeremy H. | First ImpressionsVery friendly staff. Helpful, and easy to work with.
Michael M. | First ImpressionsThe lady who assisted me (I wish I remembered her name!!) on June 2 was SO great. Very personable and helpful. I actually had a nice time chatting with her while we handled my requests. :) Happy I chose this location.
kelsey k. | First ImpressionsUse of this facility for the past 10 years has been amazing!!! I appreciate the security features in place to ensure my belongings were closely safeguarded at all times. Military discount on monthly rental was awesome too!
PATRICIA R. | Overall ExperienceAfter making my first payment I was then told we could have got the first month free if we rented a truck too. I eventually did end up renting a truck and was still told that didn't apply to me and it was too late for them to include me on that offer. The storage units just north of this location are constantly $25-$50 less per month than uhaul ended up being. Uhaul kept my stuff safe, along with the moths, but I will not be a return customer. Don't mention promos you can't actually give to the customer.
Robert M. | Overall ExperienceJennifer was amazing and extremely helpful in my decision which size unit worked best for me! Todd L
Todd L. | Overall ExperienceGot a call stating my unit was locked open. Left work and traveling from another city to the storage. When I arrived they let me know that it was not my unit that was open. The employee was rude and dismissive about the situation and the manager never called me about the situation. They knew it was not my unit, and it was in the notes shortly after they called me but no one informed me it was the wrong unit.
Rickey R. | Overall ExperienceJen was rude to us, and while we called them multiple times (each time getting sent to a call center), not once did we get a call back. Luckily corporate call center was able to help us out. You would think during a pandemic they would be a little more understanding, but no, the manager was rude and didn’t get anything done to solve the problem.
Ismael T. | Overall ExperienceAngela Moore and Jennifer Hudson are amazing
Angela M. | First ImpressionsJennifer was awesome! Thank you very much for your help keep up the great work!!
Reinhold F. | Overall ExperienceThankyou fore all the help an great people
gary l. | Overall ExperienceVery professional and customer friendly
ALAN B. | Overall ExperienceThanks!
Larry D. | Overall ExperienceGreat personnel,would recommend this place to anyone. Rhino.
Reinhold F. | First ImpressionsThe folks there were very friendly and helpful. God bless the crew there!!!
Steven S. | First ImpressionsI was there for over 3 years and had a wonderful and safe experience.
veronica p. | Overall Experiencewhen my credit card was comprised and was unable to be processed at Uhaul. They had great customer service e-mailed me and called me to resolve. Very appreciated. Thank you for your service.
Debrah K. | Overall ExperienceCould not access my unit during winter months due to your snow plow dumping all the snow in front of my unit. When brought to the attention of 3 employees. They didn't seem to care.
Rob M. | Overall ExperienceEveryone was very polite & went out of their way to assist us with our needs at the Powers & Victor location. We highly recommend this facility & had used their services for the past 14 months.
Sherry C. | Overall ExperienceFor the second time charge for gas and needle was to the right of 3/4 full which was agreed to be upon delivery.
dandral s. | Overall ExperienceSarah was extremely helpful and made the experience easy. She was great!
Ronald P. | Overall ExperienceGreat Staff and facility! They are always friendly and willing to help.
NICHOLAS B. | Overall ExperienceVery pleasant employees.
CHARLES H. | Overall ExperienceJenn and all of the staff was so very helpful and kind during the most stressful in my life. The facility was clean. If I ever need to store my things or use a truck, I will use this location. Thanks
Ernestine R. | Overall ExperienceQuick easy and informative.
Christopher D. | First ImpressionsThe people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!
Danielle S. | Overall ExperienceCustomer service exceptional.
Ginny O. | Overall ExperienceThank you for your friendliness, and understanding ,at times
JO ANN D. | Overall ExperienceGreat place. Great staff!!
Hazen H. | Overall ExperienceGood service and reliable trailer.
Debbie S. | First ImpressionsThank you to Lafayette and his team! Excellent service and easy process!
Scott W. | Overall ExperienceReceived excellent service and found overall experience very easygoing.
Danielle S. | First ImpressionsPrice was a Lille high I thought.
Mike H. | Overall ExperienceMy experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!
Douglas S. | Overall ExperienceService is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.
Gary D. | First ImpressionsN/A
April K. | Overall ExperienceExcellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.
Barbara W. | First Impressionsvery pleased with their facility
Mary C. | Overall ExperienceThe one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her
kenneth a. | Overall Experienceeverything went as needed thank you
Tina W. | Overall ExperienceU-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.
EDWARD Y. | Overall ExperienceI was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!
Douglas E. | Overall ExperienceCustomer service it was great there
mike b. | First Impressionseverything was great
David L. | Overall ExperienceAwesome staff. The best U-Haul experience to date!
Adam D. | Overall ExperienceYour salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
Irven H. | First ImpressionsBrandon and Damion were very helpful when i got there
brenda l. | First ImpressionsThe whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.
Adam D. | First ImpressionsThank you
Ameerah R. | Overall Experience😎
Larry D. | First ImpressionsConvenient location, clean facility.
Gregg P. | Overall ExperienceJake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!
Kari M. | First ImpressionsBranden Hawke did an awesome job for me and my Husband
Sabine M. | First ImpressionsThe staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.
Erika M. | Overall ExperienceVery helpful
kenneth a. | First ImpressionsFriendly helpful staff.
Teri M. | Overall ExperienceGreat place, really clean and the owner is super nice.
Victor J. | First ImpressionsFriendly and helpful staff.
DONALD G. | Overall ExperienceVery good personal
Gilberto V. | First ImpressionsStaff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.
kelly P. | Overall ExperienceI called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask
PATRICIA H. | Overall ExperienceIs this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you
SYRETTA M. | Overall ExperienceStorage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.
Andrea P. | Overall ExperienceBrandon was great. He took care of all my moving needs and can’t thank him enough.
Anastacia B. | ReservationThey are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.
karen m. | Overall ExperienceGreat staff.
steven B. | Overall ExperienceDuring my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.
mike c. | Overall ExperienceGood customer service
jessica m. | Overall Experienceits good
Timothy F. | Overall ExperienceStaff was awesome
Carl S. | Overall Experiencehelpful & reliable staff; well-maintained facility; much better than others we have dealt with
DEBRA B. | Overall ExperienceGreat group. Awesome experience
Carl S. | ReservationThe staff were very professional and courteous and they treated us like family meeting all our needs!
michael w. | Overall ExperienceGreat group of people and very helpful. I highly recommend them.
bill T. | Overall ExperienceThe cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!
Gary D. | Overall ExperienceA long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.
Keith J. | Overall ExperienceEverything was great. I never worried about my items in storage.
Kevin W. | Overall ExperienceVery friendly and helpful.
bill T. | ReservationI reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.
Robert S. | Overall ExperienceI'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!
MICHAEL M. | Overall ExperienceVery friendly and helpful staff.
ronald S. | Overall ExperienceWe had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.
Ben O. | Overall Experience.
brent d. | Overall Experience.
Sarah M. | Overall ExperienceI have used your facility for many years, and I will use it again if need to.
SANDY G. | Overall ExperiencePretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.
SHAWN H. | Overall ExperienceThan k you
Aaren r. | Overall ExperienceNice clean facility
Brandy S. | Overall ExperienceI will use this facility again for any future needs.
Sarah K. | Overall ExperienceThey rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.
tammy m. | Overall ExperienceOur son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.
DEBBIE S. | Overall ExperienceCool place
David M. | Overall ExperienceCatherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.
Jeremy B. | Overall Experience