Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
Danielle S. on
The people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!
todd H. on
Very helpful staff
James B. on
Great customer service, rented an appliance dolly for one day, made it very easy to reserve, pick up and drop off.
Winfried J. on
Truck was an old beat up clunker, with too much play in the steering!
Marcus M. on
Though, most everything has room for improvement , I did not find one thing that needed it here. Customer service was outstanding, quality of the equipment that I had rented was clean and Had no issues at all. I was in the process of selling my house and nothing was working out , or going right at all. I was in a very tight pinch until I came to this location. From start to finish the three people that I had worked with through this process made this, chaotic mess of a move I was in, actually a peaceful and enjoyable process. I will recommend this location to everyone I know. Thank you! Marcus McCanna
Juana T. on
Have equipment ready to go without the line to get it.
debbie C. on
The Uhaul return application online would not accent our location, therefore, it would not allow us to checkout. It was a little frustrating. The date on our receipt is actually 24 hours later than the time we returned the truck. Truck was actually returned on 12-6-19 @ 1056 p.m.
Margaret M. on
i had no problem at this location at all, fast,friendly service, thank you
Graciela B. on
I was impressed by the manager. As understaffed as the location was, she managed to take care of two customers at the same time. I was also impressed that when she saw me waiting in line, she remembered what I was renting and my last name. My recommendation is hire more staff at least on the weekends......
Ginny O. on
Customer service exceptional.
William Frederic A. on
Excellent customer service with a smile!
JO ANN D. on
Thank you for your friendliness, and understanding ,at times
Hazen H. on
Great place. Great staff!!
Roger G. on
Wonderful truck, and wonderful customer service, as well!!!
Mary Lue M. on
Customer service was great
Jose B. on
Friendly and responsive.
Mark K. on
They were fantastic to deal with!
John S. on
Counter representative that helped me early Wednesday morning with my checkout was truly professional and very helpful. Thank you!
Debbie S. on
Good service and reliable trailer.
Douglas S. on
Had to wait until tow dolly could be cleared of ice and snow before we could load our vehicle. Should have been cleared the afternoon before or first thing on day of pick up since the weather was clear during those times.
Roberto L. on
NOTHING. OUTSTANDING SERVICE AND PROFESSIONALISM.
David L. on
The Colorado Springs location was great. However, my original reservation was in Centennial, CO, and I had to change plans because the trailer I had reserved was not available. I made the reservations through the national phone office.
Frank C. on
Truck was not at the address sent to my email. The girls working customer service were rude. Generally, I don’t pay much attention to other reviews, but I’m not the first person to run into this. I’m surprised management hasn’t addressed the issue.
Andrew N. on
Pick up was amazing! Jennifer H helped us swiftly and had us on our way quickly and painlessly. However, upon return of our rental, there was a worker (no name tag) that was moving a trailer. I was in my car so my husband had a way back home and so I stopped and waited for the worker to make eye contact with me so I knew where he was going. Meanwhile my husband was outside guiding me to a parking spot as it was icy and snowy and he heard the worker to tell me to "move bitch". He never apologized and was callous to deal with and did not represent Uhaul as a company. Every employee, except him, that we've dealt with at that location has gone above and beyond to make our experience great. I'm appalled that he is still working there and my husband will be calling corporate today. Keep up the great work here and get that employee some customer service training.
Mark V. on
We arrived at 8:45 didn’t know you opened at 9:00 as we had rented a fewest prior w a pick up of 8:00. We prechecked in. It took 1/2 an hour to finally get out of there with the “new” system. We had movers waiting at our storage and had to pay for their sitting time! Not happy... the first pick up was a breeze. This time was like being stuck in mud... the workers were doing there best.... Diana Schulz
Scott W. on
Thank you to Lafayette and his team! Excellent service and easy process!
Nate F. on
Angie was such a help today, keep it up.
Danielle S. on
Received excellent service and found overall experience very easygoing.
Mike H. on
Price was a Lille high I thought.
Douglas S. on
My experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!
Gary D. on
Service is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.
April K. on
N/A
Barbara W. on
Excellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.
Mary C. on
very pleased with their facility
kenneth a. on
The one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her
Tina W. on
everything went as needed thank you
EDWARD Y. on
U-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.
Douglas E. on
I was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!
mike b. on
Customer service it was great there
David L. on
everything was great
Adam D. on
Awesome staff. The best U-Haul experience to date!
Irven H. on
Your salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
brenda l. on
Brandon and Damion were very helpful when i got there
Adam D. on
The whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.
Ameerah R. on
Thank you
Larry D. on
😎
Gregg P. on
Convenient location, clean facility.
Kari M. on
Jake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!
Sabine M. on
Branden Hawke did an awesome job for me and my Husband
Erika M. on
The staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.
kenneth a. on
Very helpful
Teri M. on
Friendly helpful staff.
Victor J. on
Great place, really clean and the owner is super nice.
DONALD G. on
Friendly and helpful staff.
Gilberto V. on
Very good personal
kelly P. on
Staff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.
PATRICIA H. on
I called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask
SYRETTA M. on
Is this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you
Andrea P. on
Storage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.
Anastacia B. on
Brandon was great. He took care of all my moving needs and can’t thank him enough.
karen m. on
They are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.
steven B. on
Great staff.
mike c. on
During my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.
jessica m. on
Good customer service
Timothy F. on
its good
Carl S. on
Staff was awesome
DEBRA B. on
helpful & reliable staff; well-maintained facility; much better than others we have dealt with
Carl S. on
Great group. Awesome experience
michael w. on
The staff were very professional and courteous and they treated us like family meeting all our needs!
bill T. on
Great group of people and very helpful. I highly recommend them.
Gary D. on
The cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!
Keith J. on
A long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.
Kevin W. on
Everything was great. I never worried about my items in storage.
bill T. on
Very friendly and helpful.
Robert S. on
I reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.
MICHAEL M. on
I'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!
ronald S. on
Very friendly and helpful staff.
Ben O. on
We had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.
brent d. on
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Sarah M. on
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SANDY G. on
I have used your facility for many years, and I will use it again if need to.
SHAWN H. on
Pretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.
Aaren r. on
Than k you
Brandy S. on
Nice clean facility
Sarah K. on
I will use this facility again for any future needs.
tammy m. on
They rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.
DEBBIE S. on
Our son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.
David M. on
Cool place
Jeremy B. on
Catherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.