Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Pulaski Hwy

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Mill L. on

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Although the issue wasn't with this location it is all part of U-Haul. When I called for the reservation I told Amber I wouldn't be picking up the trailer until 5:30 pm and to please note the ticket as such because I wouldn't be available for the confirm call. Sure enough when I get there to pick the trailer up they said I cancelled and rented it to someone else.I had to go into a sketchy part of the city to pick up another unit which wasn't to bad during the day but I had to return it at night. Needless to say based on all of the other reviews this is pretty typical. They don't care if you come back because there is always someone out there who needs to rent their equipment.

Keith N. on

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No complaints... Good Service.

Jacob B. on

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Homer B. on

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Perry J. on

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Guy M. on

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We were not given accurate instructions upon rental return. The woman at the desk said to 'just deposit the keys in the return box.' I clarified this twice and later discovered I was supposed to take pictures of the inside of the vehicle, which I could not. Staff at pick-up was GREAT!!

phil c. on

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Great job, everyone was very helpful. The return process was simple!! I really appreciated the process after a very long trip from Dallas to Baltimore. U-Haul thank you. Disabled Army VET.

Micah W. on

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My U-Haul key wasn’t there and so I missed the pick up i needed to make and then had to come into the store to get a refund

kevin r. on

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When i went to pick up my stuff from my storage there was Mouse dropping all over my stuff in my drawers in my clothes on top of my dresser tea stains from the mice was in my clothes the staff knows

BOBBY H. on

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Lorraine G. on

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Sean N. on

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Dennis C. on

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Very friendly, professional and great at what they do.

Dennis C. on

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Nothing because everything was great!!

ANTHONY M. on

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Every one was nice and pleasant and the equipment was good

Jordan M. on

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Kendra B. on

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Tracey C. on

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James S. on

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The cargo van I rented has a blown out turn signal

Marcela G. on

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Overall customer service by Uhaul. My reservation was cancelled with no explanation. I had to call to re-book via the 1-800 the representative wasn't helpful. She told me she didn't know why my original reservation was cancelled and that the truck wasn't available for 24 hrs. She wanted to transfer me to another department who would call me when another truck opened up rather than find me an alternative truck option. I basically walked her through her job. She found me a truck at Pulaski for 20 hours not at Bel Air Rd for 24 hours. The dolly inside the truck was broken and I was unable to use it.

william B. on

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Bonnie H. on

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Josue P. on

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Delaine S. on

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Great service. I would have like it more if I could have had 24hr access to my storage unit.

MEHRSHAD A. on

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All I can say ,they install it like my van came with the hitch. Nice job

ashley W. on

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Perry J. on

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Alexandria O. on

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Location was great, customer service was excellent, the website crashed multiple times and they were still so helpful

Earl G. on

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staff is friendly helpful and not pushy but offered the proper things for my needs. that's why I return to this location for all my needs

Dawn S. on

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Boxes were smaller than expected so having bigger box options vs needing more containers would be great for larger moves. Overall the experience was excellent, easy, helpful and exactly what we needed for a better price than the largest competitor.

Miranda F. on

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Joyce J. on

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Worker at desk did quick professional job when i came in abd also when I return...claudel was an excellent worker..may God bless him...he seems to be into helping and the heart to do it

Brian M. on

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An excellent experience from start to finish! The staff was exceptionally polite and helpful. Check-in was super quick. The equipment was clean, in good repair and ready for me to drive away. Returning the vehicle was also super quick and easy. Even the location looked great today! My experience could not have been better. Very well done!

Craig B. on

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Representatives were kind , friendly , very knowledgeable and extremely helpful in every aspect of the storage rental process. I was very pleased.

Eric R. on

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They look like a good team work. They are very kind.

patricia b. on

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I had no problems with this site. It was fast and easy Great customer service. I just didn’t enjoy the return truck process using my phone. It took me more then 10 mintues to finish the process.

Scott W. on

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Staff there was very polite, courteous, and helpful overall. They made the whole process of moving and renting a truck very easy and painless.

Anthony C. on

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Marta W. on

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angel S. on

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kebbeh j. on

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I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

Suzanne R. on

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The staff, especially Darnell, Sharon and the male manager, were friendly and very helpful to me. Facility was clean and I would recommend this location highly.

Dwayne M. on

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Mice made a nest in my kids mattress and a few bags of clothes that I have to replace now the storage unit I had on the first floor the side panels are coming apart where I can see in the next unit

Steve P. on

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This u-haul branch is full service and has storage facilities. A great place for your moving needs.

edward C. on

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Manager went above and beyond to help us. He truly made a tough situation better. He deserves a medal.

Maurice G. on

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You'll clerks were very helpful and they did their job

Jeanine B. on

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Will always recommend and use this facility

Ava R. on

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The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

lennel j. on

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The are problem I had was mice. None got into my personal contains.

Alan M. on

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the facility was conveniently located close to home.

Michael I. on

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the staff were all very helpful, courteous, professional and pleasant!

MARY L. on

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Mice and dust is terrible. The receptionists don't always know what or how to do the job.

SASHA C. on

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Customer Service has been and continue to be Exceptional.

geneen m. on

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Although, I had to cancel my reservation the same day, the service was excellent. The manager and the employer were both extremely helpful to me at a desperate time! Geneen, DE

Rose B. on

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The service at this facility is OUTSTANDING!!! I HIGHLY recommend it to everyone.

Kim D. on

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I really appreciate everything Uhaull have done for my family and me through all the year’s. Thank you

Anthony W. on

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Will use again

JAMALA R. on

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Awesome service.

jamal m. on

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Why you ask. Because despite me calling the first time I got this email for some other customer and specifically advised you of such and asked that you not us my email address, you continue to do so.

STEVEN C. on

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Great place to storage stuff.

Anthony W. on

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Very good customer service

David C. on

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should be able to close account/order by phone or on-line if you can make the reservation/order online. Shouldn't be made to come in. I have moved away.

ELIZABETH H. on

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They were very helpful and made this chore much easier with their suggestions.

Shehu A. on

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Thanks

ALFRED O. on

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Always pleased whenever I would frequent the facility.

MIRIAM P. on

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It was the most worst feeling ever, because of being not clear about everything I will try not to ever use Uhaul again. Bad communication between the people in the storage and customers service.7

JALESSA D. on

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Customer service was slow. They work Eric was poor and they were lazy. They could do a better job at explaining things.

patrick m. on

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Pure nightmare. And I was threatened. i haven't been able to store anything because I cannot get anyone of the workers to come outside and see why the door stays locked when the keypad accepts my code

Marie D. on

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Customer service is key and this location fails in that area. Management is extremely unhelpful and unreasonable and most likely racist. I've commented on the bad management at this location before.

Robert B. on

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All good - no issues to report. Very painless.

Leslie E. on

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When we went to pick up our furniture and stuff from the storage facility there were mice feces on our totes. We had two open boxes in storage and a roach came out of the boxes. GROSS 😡

Wayne B. on

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Very helpful.

PORCHA S. on

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This place is invested with MICE!! I have mice droppings all throughout my child’s clothes & many other things!

Matthew H. on

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Great place to store some stuff.

Zixin X. on

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There were mice faeces in one of my u box when I picked them up. I couldn’t acces the monthly rent information online or anywhere. The cost was more than I expected.

Ed B. on

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Lots of mice poops on my furniture. I dont think the place is well maintained. Also, why they painted over the hinges that open the door.???? I was nearly not able to open the door.

Thitipong T. on

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The place and safe and clean. Staff is very helpful and friendly.

Cory M. on

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The associate that I spoke with on the phone said that my U Box would be available on the 13th, when we got there it was not ready but the lady at the desk went and set it all up for us herself.

Michelle D. on

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The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Cynthia S. on

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Move went very well using the UBoxes once again. Highly recommended way to move, flexible and very cost effective.

shardae b. on

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It was a mess would Never send anyone there

Lana A. on

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Great experience

Edward B. on

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Employees are very helpful and friendly. Vehicle check-in was fast and getting a storage room was easy. Thanks you.

zonda s. on

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(RAT'S) ATE THE CORD TO MY BLUETOOTH SPEAKER, WOULD HAVE BEEN NICE IF THEY WOULD ADVISE CUSTOMERS PRIOR TO MOVING THERE BELONGINGS IN THAT THEY ARE INFESTED WITH RATS.

Janine A. on

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Working with U-box was a terrible experience. My box was 6 days late and there was no communication from U-haul. I was never able to get through to the u-box customer service line.

John a C. on

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Need to prorate storage fees.

Keith N. on

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Very helpful staff. We have never used a storage unit before,so we didn't know what to expect. We were very pleased with the security, and cleanliness. This facility only has inside storage.

kaitlyn w. on

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-You should be able to utilize the larger doors after hours, since you pay additionally for that feature. -Can NEVER get anyone to answer the phone.

Nathan K. on

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Great!

edina D. on

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RJ was extremely helpful from beginning to end. He's an absolute asset to your organization and shows the ultimate customer service. I had a credit that wasn't posted properly, but eventually cleared

Ryan R. on

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Mice ate up all my furniture and my truck was not at the location when it was time to move so they made me go get it from another location.