Customer Reviews for U-Haul Moving & Storage at Putman Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Putman Dr

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SALLIE M.
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Nothing, because everything went so good. Thank you for employing the young lady that helped me. She was very professional and knowledgeable. I have nothing but praise for her. I was in and out in a reasonable time.

Katherine H.
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Customer did not leave a comment.

curtis P.
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Customer did not leave a comment.

Larry J.
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Quick and helpful service.

Duvalle D.
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The entire process is confusing. I went with a recommended moving company who arrived to pick up and deliver my U-boxes only to be told that his truck, which meets the requirements in Tennessee did not meet requirements to haul the U-boxes in Alabama. The manager was rude, and didn't offer to assist in finding other locations where he might reserve a truck to deliver the U-boxes, and when he returned with the truck, there seemed to be no consideration or concern for the movers' time nor our time as the morning moved into the afternoon. In addition, I was unable to call directly into the location, and never received a promised call back from the location after speaking with the call center where calls were being taken. Finally, I canceled movers and U-boxes, or tried to, returned the one U-box empty and have not received a confirmation of the returned U-Box or when I will get reimbersed. There was little coordination between U-Haul moving help and the U-Haul U-boxes. I receive confusing emails from U-Haul about my order, and when I called in to clarify yesterday, for whatever reason, while in the morning they could see my order for both U-boxes and movers, even though they could not send me a confirmation that they could, in the afternoon, the two orders were separate. I was very appreciative of Katrice Irons who was the most respectful and considerate customer service representative. She was patient and helped me verify information. She took the time to see what my concerns were and reassured me that it was all set up correctly. I was also appreciative of the two call center representatives with whom I spoke. Both very sympathetic and nice. Chris, I recall was one of them. Still, in the end, I'm not sure if the order has been canceled because now when I go to U-haul and look for my order for the U-boxes, nothing appears. It is as if I never existed. I'm happy to say that the uhaul moving help did send me a confirmation of cancellation. Anyway, subcontracting is something that apparently is difficult to coordinate and I can tell you that I would not recommend U-Haul U-boxes or general moving assistance other than just renting a truck to anyone. You need to get the different areas together so that the customer experience is seamless, or at least close to that.

DOMINIC J.
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I've had the worst experience at this location two times in a row! The assistant manager Morgan is rude and racist. Ryan the employee is just plain out disrespectful to customers. Especially the ones he feel like he can bully. About a week in a half ago I went into get items purchased on line and pick my truck up from them after calling to verify everything was there. They told me I had to go get the items from other location that the reservation was originally reserved at. I had no idea the truck was the only thing switched to their location not my 3/4 items I purchased as well. Again, I called to verify but obviously when I called the day before the employee that verified my reservation was good to go had no idea that Morgan placed a note the day of stating I needed to pick my items up from a different location and only the truck from them. By this time The other location is closed and I was moving in less than 5 hours. I asked Morgan if I can get the items from them since I see they had the items on the shelf? She rudely said NO not unless you repay for them. I politely asked if she would refund what I already paid. She rude said No. I said that's bull crap and told her not to worry about the items, just give me the truck. She told me to get out because I was being rude and not gone talk to her using vulgar language. No one time did I use vulgar language towards Morgan. I simply said forget the items and give me my truck. She again told me to get out because I'm not going to dishonor them In there. I said ma'am what is wrong. I told you my furstration was I thought everything was here because I called to verify it. All I want it my truck at this point. She said no because you are straight up disrespectful. I asked her why do she keeps saying that and asked does she expect me to be because the color of my skin well I'm not and give me my truck I move in a few hours. Morgan then storms out the door saying she's not helping me and I can leave for the 3rd time. Then we have Mr. Ryan around the counter telling me I can get my d*** a** out before he call the call the f**k**g cops to put me out. I said sir You're crazy and I'm not going no where because y'all are rude and racist and how dare you use that language towards me as the customer and all the customers in the store? He said again, rudely get out. I stood and waited as the manager Tammy came. She asked what was going on, I told her and said ma'am give my truck please. To be honest not one time did she apologize for the mis information I received or how her employees acted. Tammy is really not any better if she's over them. Morgan and Ryan are the rudest employees at the uhaul company and should be fired if you ask me!!!!!!!!!!!!!!!!!! If they talk to me like this I just wonder how many others. I wouldn't have no one like those 2 belatedly rude individuals who don't understand customer service working for me or any other company. I pray a reservation is never switched to this location again or I will never use Uhaul again. P.S. I still want my refund of the item I never received or picked up at other location. Morgan and Ryan you guys are the worst.:( Sincerely, Pissed off customer Lucas thank you for being the only decent minded individual that day.

ANDRE C.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

David V.
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Got charged for extra mileage. Fuel was just under full , dirty on inside , and the rear was trashed as well , I left it spotless , still got charged 17$ that I shouldn't have

REBECCA K.
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Customer did not leave a comment.

Joseph S.
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I reserved a location near my house to avoid paying a lot of mileage cost. I showed up to pick up my truck and was sent 30 minutes across town to pick up my truck at a different location. I would not have made the reservation if I had known this would happen. The staff was at both locations were nice but I won't use this company again.

Gary C.
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Changed pick in location to other side of town. Added 30 miles to bill

Jana W.
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VERY difficult to get someone to answer the phone. Average wait time was 15 minutes. Unable to change return date online. Lady left message & threatened to call police if i didn't return the truck today. VERY RUDE. I will go to different location for any future rentals!!!!!

BECKY M.
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Customer did not leave a comment.

MARLENE C.
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Customer did not leave a comment.

FELECIA S.
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Friendly fast paced employees....more employees....on hold 17 minutes after a 3.5 hour drive one way and 10 min from the UHaul location....

Jorge R.
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I dropped off the auto trailer Sunday, the guy told me that was it and I could go on. By Tuesday when I dropped off the truck, the auto trailer appeared as actively rented by me in my Uhaul account. At least the person who interacted with me on Sunday did not checked in the equipment and the person who interacted with me on Tuesday was able to help me solve the issue. I am not happy with the Sunday (11/01/2020) personnel.

Jorge R.
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Customer did not leave a comment.

GREGORY B.
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Cut wait time down by having more people checking us out faster

Theresa B.
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Customer did not leave a comment.

Kaila S.
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Customer did not leave a comment.

MARK W.
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Customer did not leave a comment.

Stephen R.
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any real info about this mess, just call me 256-655-8191

Viola M.
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Customer did not leave a comment.

cheyney B.
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I Validated online and upon pickup I paid and they said when I returned the trailer that Every thing was completed so only would take a couple of minutes return it. But upon return I could not-get anyone to decouple the trailer. After asking for help 3 times and 30 minutes later the young man told me to pull around the building which I tried but had to stop due to another vehicle blocking the path. The the man started cussing me as he came up to my truck. I got out of my truck to ask why he was cussing me and he said that he would get my Gxx D#### trailer unhitched! I told him to quit cussing me and got back into the truck and left when he decoupled it. I have never seen customer service support like this and will not return in the future and will not recommend this location in the future.

SAMANTHA K.
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The employees are fantastic. The trucks are great. The lot is simply not big enough for the clientele pool coming and going, and half the storage units (highest prices for the capacity compared to other storage locations) are blocked by unused trailers or other equipment. I really feel for the folks that work there, has to be one of the most stressful jobs.

Anthony C. | Overall Experience |
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This place is amazing with a kind and friendly staff.

LATOYA W.
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Customer did not leave a comment.

LINDA S.
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Customer did not leave a comment.

STEPHEN L.
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Customer did not leave a comment.

Adam C.
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Awesome people. Young lady got me out fast and helped me when I had accidentally payed for the wrong type of dolly. When I returned a different gentleman got me out in and out just as fast. Thank you!

ROBERT S.
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Customer did not leave a comment.

Clarence H.
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Customer did not leave a comment.

FELECIA S.
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Tammy your GM needs to learn how to smile, be happy at her job, be aware of a new customer that reserve a truck instead of sniffing donuts from someone else....,no lie or joke....had to walk around inside and out to find someone at 9:00 am.....truck was not ready.....finally paid and I got confused on which dolly we may need....she brought an appliance dolly from back and was not too happy when I told her my husband said we did not need that particular one....he is a retired veteran....left to pay for our moving help....told Tammy we are running behind schedule now and left at 4:30 am....returned from paying for movers....truck was still not ready and in the main parking lot.....she left slowly and evidently didn't care......no thank you or have a nice day plus was not told about the 100$ deposit so picking up the car hauler was a fail for us due to $$$$. Tammy acted like I committed a crime for that....,I was very disappointed and had expected to bring my vehicle back.....only her and another guy was there and I even had to ask him to help me with his wheelchair.....he is twice my size.... I need a cup of coffee in the morning but I guess she need a pitcher of coffee......nonetheless I will be needing UHaul for more storage moves.....having to rethink things now unfortunately of how we were treated......

DAVID C.
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Customer did not leave a comment.

Sheila W.
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A scam - I was charged an extra $25 for a van that I did not dirty! $25 for a dirty mat my foot. They got away with it because I dropped the van off and tried using online check in. Ridiculous! Tammy Davis should be ashamed of herself!!!

Christine G.
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Longest wait ever and that's with 2 weeks reservation in advance. 2 people work there but only 1 can answer everyone's questions. Worst customer experience.

DAVID B.
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Customer did not leave a comment.

Benjamin M.
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Took 45 minutes to get trailer paperwork done because of uhaul computer issue. After hooking everything up an employee started messing with the hitch. Unbeknownst to us he looses the hitch bolt which caused the trailer to come loose from the truck while in motion the n the main road. We managed to keep everything under control without damage to our truck or someone else's car. Hours later when we unhooked the trailer my husband sliced his finger open on a piece of sharp metal on the trailer from the detachment episode. He should have gotten stitches but didn't want to be in anER during a pandemic. Uhaul facility is too small for volume. Too many customers for number of employees that lead to chaos. Will do everything I can to avoid this location again.

TERRY B.
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Customer did not leave a comment.

HELOISE W.
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Customer did not leave a comment.

Dallas C.
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Customer did not leave a comment.

PATRICK M.
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None

nancy B.
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Everyone was very friendly and very helpful to me. I will definitely be going back. Great place to do business with.

John P.
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Customer did not leave a comment.

KATHLEEN O.
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My ratings are based on these facts during the Covid-19 pandemic. No face coverings were worn inside by two (2) of three (3) employees. The third employee was improperly/inadequately wearing a partial face covering. All of this in disregard of the sign posted on the entrance door that stated that all employees and customers must wear face coverings.

begum M.
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Wear mask in store! It's the LAW!! You're not only breaking the law but also putting everyone who comes into the store and yourself at risk. There were NO PRECAUTIONS for COVID in place. I had reserved my vehicle the day before just to go there and they weren't able to find the keys to the truck. I waited 45 minutes to be given keys to this not maintained in town rental to do an out of town job. The tires were low, the vehicle had trash in it , let alone all the dirt everywhere. When I asked how they clean the vehicles the person rudely told me: we clean them daily. NOT after each person who uses it. I was told a cleaning person would come to clean up however NOBODY showed up. I went inside the store to ask for wipes so I can wipe down and be on my way. At this point I had waited for 2 hours to leave. They had me waiting for a non existing cleaning person , so that I would give up and leave since there's no cleaning person. They were in no rush to send me off as they were busy doing other stuff. I have never seen this kind of customer service anywhere. It was very unprofessional. I wasn't assured that the vehicle was safe as the person behind the counter pumped air in the tires. They didn't know if the tire was flat or just low. There was no cleaner to be found as the same person who pumped air in my tires also came to the truck to pick up the trash and wipe down driver area. I felt very uncomfortable being in the unsanitized truck. It should be sanitized by a PROFESSIONAL company given there is a GLOBAL PANDEMIC going around the virus is KILLING PEOPLE. Let alone the lies that they rent that truck “daily”. The vehicle obviously hasn't been touched for a while. Hire some professionals who do their job properly and have respect for the money they earn. These people who work at this location are embarrassing to the human race. I will never use this location again, and maybe not even Uhaul as I question your judgement on how you run such a business location. Prior to this I have rented many trucks from uhaul in different states and never had any problems. I will let everyone I know to not go to this location.

DANIEL H.
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Wait time was long (nearly an hour) due to only one staff member available behind the counter. However the employee was very knowledgeable and moving things along as best she could. I did not have a reservation. Staff member handling trailer hook up was also very good.

RAUL A.
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Customer did not leave a comment.

SHARON W.
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Everything was fine.

SHIRLEY G.
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Customer did not leave a comment.

Christopher P.
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General Manager is very rude and inconsiderate.

Vickie M.
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No smiles and snobey

MICHAEL W.
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Vehicle blower fan for ac unit does not work on high. Unit on empty with 6 miles to left in tank to get gas. Told I would receive a 32.50 credit for bringing it back at a quarter of a tank. Due to unknown gas mileage I had to fill the tank. When returning the truck it had over a half a tank. No refund for the extra 10 plus gallons of fuel. Also upon return when trying to discuss the vehicle with the attendants, a young male attendant stated the fuel issue was due to someone dropping it of empty. If I read the contract right you charge $ 3 dollars an a gallon to fill the tank when returned empty. So it seems you make profit by charging someone for leaving the truck empty then pass on the burden of filling to the next customer. Then profit further by keeping extra gas left by returning customer. Poor business practice and would seem somewhat criminal to me.

Deryl L.
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Tammy was superior

STANLEY C.
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Customer did not leave a comment.

Ciera J.
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Customer did not leave a comment.

Curtis S.
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Customer did not leave a comment.

STEPHEN H.
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Customer did not leave a comment.

DOROTHIE L.
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Customer did not leave a comment.

GARY J.
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The lady was fantastic that checked us out. Nice clean truck.

JESSICA K.
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The manager is rude. She was extremely unhelpful. She tried so hard to prevent me from getting the rental. I was there for 2 hours trying to get the rental. She was horrible. Don't go to work if you hate it that much.

DAVID C.
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This location came through after the location we were originally sent failed to have any of the equipment we reserved. Having rented a lot of equipment from U-Haul in recent weeks, this was overall a disappointing experience.

John P.
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Customer did not leave a comment.

ANTHONY R.
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Customer did not leave a comment.

Brianna K.
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Customer did not leave a comment.

Jeffrey N.
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Customer did not leave a comment.

SANDRA C.
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Nothing just keep doing what y'all is doing!

LESTER B.
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Customer did not leave a comment.

BAILEY D.
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Customer did not leave a comment.

ALLEN P.
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Customer did not leave a comment.

Edward E.
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Very helpful and professional.

SEAMUS G.
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The staff at this location are absolutely horrible and have less than absolute 0% customer service skills. The 3 older women that work there are absolutely atrocious. The younger woman that works there however was very nice and seems to be a great employee. You would think that the action of purchasing cardboard boxes would be a relatively painless and relatively quick process. I was completely astonished that 3 middle aged women could make this process so abhorrent. Here's the scene: I am the only customer in the store. There are 2 older women behind the counter doing nothing but talking badly about a customer from yesterday. The third employee was outside with a customer. I stood there holding boxes for 20 MINUTES while these two women complained to each other about a customer. I called for their attention at least 10 times throughout the period of 20 mins. I WAS COMPLETELY IGNORED for the entire duration of my visit. 20 mins. Making direct eye contact. Asking for them by name. Telling them I just need to buy these boxes that's it. THEY DIDNT EVEN RESPOND TO ME WHEN DIRECTLY ASKED BY NAME. Completely ignored , as if I do not exist , and they couldn't hear or see me. After 20 mins , the third employee came back and finished the transaction with the customer they had prior and then they checked me out. Honestly, I don't even ever write reviews, but you guys have a serious problem on your hands with these people. I'd like to reiterate that the young woman that reserved my uhaul truck did a great job and deserves a promotion.

LARRY J.
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Understaffed. they were outside helping customers with nobody inside to work .the long line of customers. Then they had to repair the lights which they drilled out to put in a new light. The light fell off during the move because the large drill holes would not hold the new light in place. I was there over an hour for a reserved pickup.

RICHARD O.
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Customer did not leave a comment.

ABRAM T.
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Keep doing what you doing. This is an outstanding place to do business.

DEVEN C.
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After being rung up i had to wait another 45 minutes because the girl who assisted me was on her first day so my brother had to experience her. We were together! Tami waited 45 minutes to help us. Tami.was rude and condescending to the customers in line and to the 2 new girls. As i was reservist my rental a blavl

Kori S.
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The customer service was terrible. Both the woman and check in and the man at drop off were rude. And both weren't wearing a mask during a pandemic. Im considering taking my business elsewhere after today.

lee J.
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Customer did not leave a comment.

ALICIA B.
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Customer did not leave a comment.

Patricia S.
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Customer did not leave a comment.

WILLIE S.
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Always excellent customer service.

DONDI D.
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We noticed the truck did not have a ramp on it. We thought that was standard. That is all!!!

Andrew D.
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Regarding contract #25213041 The contract agreed upon states a refund of $50/day a u-box is late will be issued. I have personally confirmed and documented multiple U-Haul employees on the phone stating this refund will be issued. Unfortunately this payment has not been received. I have been advised to issue a chrageback for the full amount if it is not issued. Thank you.

RAY H.
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It was raining real bad once I had gone to pick up my car and deliver it to destination I was not able to do that and I had returned the truck and auto transport back to Uhaul so I did not finished what I was going to do. Thanks Ray

Jonathan W.
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Reserving went smooth, as did coming to store to pick up the truck. They were open to my questions. Returning was smooth and easy. I did pay with credit card so that helped speed things up as far as not needing deposit or anything. I'll actually be going back there today to get a truck for the rest of my things.

Michael D.
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Customer did not leave a comment.

Keysha C.
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The vehicle seats and front floor were COVERED with pet hair. The vehicle should have been vacuumed and cleaned prior to renting to the next client.

Paul H.
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Customer did not leave a comment.

ELIZABETH G.
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Great staff! Knowledgeable with a sense of humor.

David C.
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Customer did not leave a comment.

Melissa B.
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I highly suggest showing up a day or two early if you are wanting to receive the keys anywhere close to on time. I seriously could have hand carried 17ft of household goods to the new location in the amount of time it took to pick up the truck... As for the truck, it was clean but didn't come without some seriously vital flaws such as an uncooperative pull out ramp, non-working interior lights, as well as a pair garbage windshield wipers most likely handed down from the beginning of U-Haul history. To top this off they included a dolly strapped to the inside wall (taking up very needed space) with a shady zip tie that cost $$$ to cut. With that said, I think i'll stick with Penske from this point forward!

MARVIN S.
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This location was great your employee Robert was very good intelligent and well informed.

William C.
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Back of truck had a padlock that did not belong to me on it and I had to call roadside assistance and wait 5 hours for them to get there and unlock it for me . Made several trips to the uhaul store to get everything that I needed.

RHONDA P.
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Was over charged by 77.00. Would not rent again.

JUAN H.
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The people there were very nice and helpful. They helped us set up the tow dolly and make sure it was in working condition.

MARGARET H.
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Customer did not leave a comment.

Michael L.
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They seemed to be short staffed. Only one lady was actually waiting on customers, but 2 others were walking around behind the counter. One lady said to those waiting that she had to go do something else and could not wait on anyone. The lady who helped was pleasant, despite the fact that she was busy and needed help.

Constance P.
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Customer did not leave a comment.

Scott D.
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We found a large appliance box left in the trailer which we had to dispose of, but other then that it was clean and in good shape

LOCKE H.
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Hire additional staff.

CHANTELE F. | Overall Experience |
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Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.

samuel g. | Overall Experience |
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Customer did not leave a comment.

John Z. | Overall Experience |
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Staff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.

John Z. | First Impressions |
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Excellent facility and staff; prices are a bit high compared to competition.

anita c. | First Impressions |
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Customer did not leave a comment.

Joy J. | Overall Experience |
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It was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license

Manuel R. | First Impressions |
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Customer did not leave a comment.

coleen l. | First Impressions |
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Customer did not leave a comment.

Ally B. | First Impressions |
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Customer did not leave a comment.

Graham P. | First Impressions |
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Customer did not leave a comment.

Gail m. | First Impressions |
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Your Team was supportive and their professionalism enabled me to accomplish my mission.

robert D. | Overall Experience |
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The staff was very friendly - and quite helpful.

Kyle L. | Overall Experience |
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Access can be crowded when trying to get into the storage units.

George D. | First Impressions |
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Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.

Buffi Y. | Overall Experience |
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Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

DONALD G. | Overall Experience |
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Homeless people everywhere.

Elizabeth R. | Overall Experience |
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Great staff! They were very helpful and accommodating!

William H. | Overall Experience |
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Staff took care of all my needs.

Nancy I. | Reservation |
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Customer service people were prompt and friendly. Very helpful

Joel L. | Overall Experience |
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My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

Christopher C. | Overall Experience |
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My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

timothy b. | Overall Experience |
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I was completely satisfied with U-Haul's storage facility.

Patty M. | Overall Experience |
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There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.

joann d. | Overall Experience |
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Went out of their way for me

No reviews have been submitted for this location.

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