Customer Reviews for U-Haul Moving & Storage at Putman Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Putman Dr

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Rob C. on

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carla r. on

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Fast, easy and convenient. The representative helping me was so polite and helpful.

darcas h. on

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Chris D. on

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Willow needs a promotion or a raise! She was great!

Morgan G. on

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My pickup location changed at the last minute, they gave us a vehicle that should have already been pulled for maintenance (as the vehicle only started 10% of the time), and the employee we dealt with at this location was rude and made us feel like an inconvenience to his day.

Eric N. on

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Nina H. on

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Had to go to another location for a furniture dolly and pads. 3 employees scrambling to serve a line of customers on Saturday morning. Should have more helpers to make them more efficient.

erica j. on

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Kevin M. on

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You sent us to the wrong pickup place on Sparkman Dr. Otherwise good experience.

Jamie J. on

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The trailers clearance lights didn't work. Was pulled over by police and given a warning to get the lights on, so then i had to complete the move with hazzard lights on to ensure the trailer would be seen by other motorists. Very Dangerous!!

Robert S. on

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John F. on

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Charles W. on

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PAUL L. on

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Very helpful and also made sure all fuses were working on the tow dolly...great service!

Bill C. on

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Jennifer G. on

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Staff was very friendly. They were quick and great to deal with.

Tom O. on

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Michael L. on

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Everythingxwas great. The rental process took about 5 minutes and then I was on my way. Van was a pleasure to drive...check in was just as quick...everything went smoothly!

Kim M. on

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Roger F. on

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Andras S. on

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Great and friendly staff,much recommended !!!!

Enoch B. on

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paqueta c. on

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Tawanda H. on

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Patric Q. on

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They had the equipment i needed with out a reservation

Keith R. on

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Just keep doing what you're doing and you'll be fine.

Vicki S. on

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I will be contacting Uhaul very soon regarding this move. I was given incorrect information several times while setting up my move and am not happy about what happened. I was told I couldn't have the boxes at my home to load myself and I had to have 'moving help' when I didn't want to pay for it. I have since discovered I was lied to about that.

Katherine L. on

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Tara C. on

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luke v. on

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Sonia S. on

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This is by far the best UHaul experience I have ever had. Willow made everything easy and smooth. She literally went above and beyond for me. I would recommend this location above all others in Huntsville/Madison area, and if I am ever back here, this is the only Uhaul I will use. Thank you for everything!!!!

clara b. on

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Lloyd H. on

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Seeep and rinse out front cab area

Timothy S. on

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Timothy S. on

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Donnalisha M. on

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james g. on

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I wish the charges of the items would have been better explained Upon returning the truck the first gentleman to inspect it was very rude and smug. I simply asked a question and was dismissed very rudely.

Lanchuan Z. on

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patrice g. on

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brittany h. on

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Lena A. on

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Ensure basic vehicle maintenance is completed. When I reached 45-50 mph, the truck's steering wheel shimmied so badly, that I had to slow down to regain control of the vehicle.

Scott W. on

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Willow was extremely helpful and knowledge able about everything we needed to know. I run a moving company and I prefer to use this location as they are always top notch and help me find the right trucks, boxes and supplies for each move we service.

Greg W. on

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MARIO P. on

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Keenan S. on

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Excellent

Jacques D. on

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Daniel S. on

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Ken B. on

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Great service, great place

Seneka R. on

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Regina T. on

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Very efficient and friendly. I have used this location a few times and have always been pleased.

Jasmine W. on

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Sarah M. on

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zenobia c. on

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Johnny J. on

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Very nice folks at the Putman & university Dr. Location. Excellent service & I will go back to that location again. They really appreciated my bussiness. 5 star

Annette S. on

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ERNEST B. on

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farrah h. on

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Linda H. on

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The printer was out of ink so I didn't get paper rental agreement. They had the wrong mileage but thankfully I took a picture of the mileage the worker had written down on his hand. When I went to settle up he told me I owed over $300.00 in mileage. When I showed him the mileage he had written on his hand I had not even went 20 miles. I will never rent at the University rental again.

Robert r. on

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John D. on

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MARSHALL C. on

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Janice W. on

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Graylon I. on

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Nothing, keep up the good work

Philip E. on

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Pulled up to drop off point. Was disconnected and on my way in 5 minutes.

Jacqueline F. on

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Nothing

brian m. on

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Excellent service, troubleshoot a wiring issue immediately

Kurt P. on

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The truck was dirty and I cleaned it myself. The fuel gauge was erratic. I selected the $14 insurance option but was charged $28 for the “select” insurance option.

Robin D. on

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Great service

Mike S. on

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Customer parking very limited near main entrance. Excellent personnel knowledge and prompt service. Felt my rental was important. They valued my business.

Bianca C. on

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Shaundra D. on

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Walter R. on

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Quick...Convenient...Electronic check-out is the best.

Taylor C. on

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Anthony A. on

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Mark K. on

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tom r. on

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Devian B. on

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Thomas A. on

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Scott C. on

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Getting equipment was easy, personnel on site completed the hook up for me. Dropping off was also very easy and quick. Excellent and professional service, would rent from them again!

Peggy B. on

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Douglas F. on

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Wayne W. on

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Patton F. on

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I dropped it off at a location much closer to my new residence. My work schedule along with the move has left me with very limited time. This saved me a 30 minute round trip. Furthermore, I felt more comfortable not having to drive with that trailer on the parkway. It’s a tight merge and I’m not familiar with area yet. My drop off location said (preferable) so I assume it’s not an issue, but I wanted to explain nevertheless.

Kenneth F. on

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Arletha B. on

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Sharon D. on

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A+ every time!! Thank you Justin and Corey!!

CALEB V. on

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Quick service. Hooked up a new light system for me within an hour.

SHONTOVIA H. on

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Charles B. on

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Thank you, I have always had positive experiences from this location.

Phillip H. on

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Great experience will use this location again if need be.

Rhonda M. on

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Jeptha T. on

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My rating of average for the location was because it is difficult to get into and out of once a trailer was connected. Staff was great and the equipment I reserved was available when I arrived.

Grant C. on

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They didn't have the truck when I went there! I got no email / phone call or text and I had to go to a different store to pick up! Completely unprofessional.

Gregory p. on

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This Uhaul in Huntsville is by far the best location I've had the pleasure of working with. I frequently use Uhaul for work, and have in many states for years, this location sets the bar high. I've visited this location multiple times, the entire staff is the most professional, courteous, helpful, efficient group that I have worked with.

eric h. on

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Milton B. on

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Be fair to your customers. I will not in no uncertain terms ever use this location again and I will advise ALL my friends and colleagues not to use it as well. This was the worst experience I have ever had customer relations wise. NEVER again... To be fair the equipment was acceptable for my use.

michael b. on

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Willow is the assistant manager, after I was already upset and about my reservation and then trying to get into storage that I already reserved, she was the only one that helped me. She went above and beyond the call! I would recommend her to everyone

Scott L. on

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Charles T. on

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Location was very busy when I picked up my trailer. /the staff took care of me quickly and courteously. I will use this location again when the need arises. Thank you

Keith g. on

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Michael Y. on

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Douglas M. on

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Like I said in my review once they get your card number They charge you more than agreed upon even when the miles are lower than anticipated I will never recommend u haul or use your services again. Of course no refund of miles not driven

Carolyn B. on

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Been going here for years and they are always professional, helpful, and just awesome people! I now have a storage unit with them and it is clean and convenient for me! Thank y’all so much!!!

Pam C. on

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John R. on

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Ryan R. on

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One of best U-Haul locations I have used.

Reid W. on

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Jason was friendly and helpful. I got in and out very quickly while still being fully prepped on the truck.

Scott N. on

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Great customer service, price and availability. Improve ordering website, because I could not reserve this unit online but could at the location.

Shauna F. on

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Employees were polite and rental process went smooth.

Micah J. on

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andrew p. on

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Mark S. on

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Excellent service at pickup and dropoff.

Joseph E. on

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SHERMAN H. on

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Charles K. on

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Lot was full, drop off was not easy.

Gary T. on

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peter k. on

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carrie m. on

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Montrell J. on

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DEAN S. on

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Everything was perfect.

Charles H. on

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Cynthia M. on

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The online pick up system was a mess. I didn’t get what I signed up for and then I had 2 locations verifying that I was to pick up from them. It all worked out in the end but I will do the store pickup next time.

jessica c. on

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Martricia C. on

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Uhaul reservation line/ customer service was absolutely horrible. I had to chase a Uhaul down going from one location to another which cost me extra miles and gas. The truck was not at the location they said it would be. The day of my move I’m on the phone with them while I should have been moving it delayed our already stressful move. I hope they will be giving me a refund

Gary C. on

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Belinda W. on

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not charge anyone unless they pick the truck up ...I never got a truck I did not want to give a rating because I didnt get a truch but it would not let me submit unless I picked one

Randy F. on

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Ensure when a customer calls for a rental, the person answering the phone is 100% sure rentals are available - when we called other locations, they said, trailers were not available - when we passed by those locations multiple times during the day, we saw trailers available - none had moved - several rental locations were very close to where we live - we had to drive to the other side of town to rent the trailer.

Timothy S. on

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Parking

Matthew H. on

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The truck was BADLY aligned with the steering wheel being about 45 degrees off from the front wheel direction. Also, we have to pay for mileage AND gas?? I asked to drop the truck off where I was delivering my property and told promptly no and it HAD TO BE the University location. I don’t mind paying for gas OR mileage, but paying for both is pretty shady business practices.

Bobby G. on

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David R. on

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We rent open trailers from you often. This time we had a larger vehicle so we rented a larger open trailer. The trailer had a hydraulic break device on it. We were given no instructions regarding its use and purpose. We were not asked whether we were familiar with it already. I was driving the vehicle and my husband paid the agent so we were unaware of the matter until we got home which was 12 miles or so away. We avoid using the hydronic device.

jessica s. on

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the coolant light was on in the truck when I picked it up. The young man helping me did check to make sure there was fluids and that I would be safe. He also reminded me about roadside assistance but let me know that I was safe to drive.

Andrew G. on

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LaKisha K. on

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james h. on

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Jerry K. on

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Timothy B. on

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I parked in the returns lane but no one came to check me in. I ended up going inside for assistance.

kimberly f. on

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Parking lot was full of customers upon picking up my rental. Parking was ridiculously stressful and tight.

ken w. on

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Did a great job. And was suppressing quick.

Buffi Y. on

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Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

Walter M. on

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Rochelle T. on

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Answer the phones had to go to location to talk with someone .. Glad thare was trucks available after visiting location..

MANUEL T. on

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David Wolfe was a wonderful help and assisted in the preparation of my vehicle. I did not have the appropriate tools to engage the equipment and Mr. Wolfe lead me to the proper associate for the necessary corrections. Everyone was friendly and seemed enthusiastic in helping.

Brian Y. on

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My complaint is not against this location at all. They were very friendly and helpful. I booked my reservation through your app and it was a terrible experience. I put in where I wanted to pickup the truck and I received no less than 6 text messages changing the location, to include the morning I was to pickup at a different location. I called to confirm and did everything I was asked to do but the pickup location kept changing. This was very frustrating and made my experience with you app not a good one at all.

Glenn K. on

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Michaela B. on

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Justin was amazing and provided quality customer service.

Jessica T. on

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The truck was not up to par. I did not feel safe driving it. Someone had smoked in it and it wasn't cleaned out. It was the worse truck I have ever rented from you all.

ed a. on

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tonya t. on

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Anna T. on

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Jessica D. on

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They did a great job on being efficient and fast on my rental!!

Sylvia S. on

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Ada R. on

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Well I had an overal bad experience with everyone trying to help yet not doing in a descent time I spent a few hours trying to change the drop off location ane when I was told i5 was done they would say it wasn't anr they were trying to charge n3 close t9 $300. I got really tired and frustrated by the situation. At tye 3n@ they did anr it up helping bu5 did take a lot of struggle to accomplish what was needed. I got stop by the police because they said I'm supposed to carry the emergency ligh all the way...

CLIFFORD M. on

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Enhance your accounting system and software to allow much more speedy checking in and out transactions. More user friendly mobile app. Overall, Great job!

Agee G. on

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Mary J. on

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Gary T. on

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Abbey S. on

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Greg H. on

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annette w. on

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Matthew M. on

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Give a grace period. I was 2 hours late on my return and they wanted to charge me for 2 full days. U-Haul has to understand, and their employees, things happen with traffic and family. Not happy about that!

DALE H. on

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Sharon D. on

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I love renting trucks from Justin and Corey - they are super focused on customer support and satisfaction of which they excel!! Thanks so much

Mariazell R. on

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James G. on

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DARRELL D. on

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I was a few minutes late returning the equipment, (less than 30 minute). If I had not call I would have understood, even so I should not have been for another full day. $64.84 (25 minute) Contract #85054260 rental date: 03/16/2019 3:19pm return date: 03/17/2019 3:44pm

Robert A. on

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This was not the pickup location assigned. The assigned location was on Jordan Lane in Huntsville Al. They were to open at 9:00 am but did not. Neither of their two telephone numbers worked so it was impossible to contact them. After waiting for about half an hour for them to open I gave up, went to the location on University drive and had to take a smaller trailer than reserved. Not a good experience.

Christopher T. on

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Willow, Corey and Justin are all great! I use Uhaul frequently and they are always willing to provide me with quality customer service. Thank You!!!

michael b. on

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Everything was great.

Stephen S. on

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I loved the work effort by the employees, they were very busy helping us customers with great attitudes , nice to see this in companies today !

Joe M. on

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Niema S. on

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Eric Z. on

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Great customer service friendly and professional, Definately recommend this location to anyone Thanks for the rental will be seeing you again

Tiffany G. on

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DONALD G. on

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Homeless people everywhere.

Mark L. on

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Everything went smooth. Pick op was fast and drop off was fast. Thank you all for your hard work.

richard c. on

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SHIRLEY M. on

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Nothing

maquasia b. on

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I was supposed to be charged $11.55 for mileage for not bring the car back with the amount of gas I was INSTRUCTED to put in there. On top of that I just found out you guys took an additional $211 out my account for a reason nobody knows. After already paying $290 originally. The service for drop off was poor an the workers acted like they’ve never worked before. No knowledge of anything and I need a refund for you guys taking out money without my consent for no reason

JOHN D. on

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pat m. on

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Willow made this a very smooth experience. Will be back if I need a cargo van again.

Mary D. on

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Nice professional staff. Got me in and out very quickly in spite of the fact that I showed up early. Would definitely recommend this location to others.

Paul P. on

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Cassandra A. on

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Make sure that all trucks are serviced. I had one that when I drove the speed of 45-50 miles the whole wheel felt like it was going to come off! Wasn't happy to be in a rental and then telling the workers what's going on with it, but all I got was sorry to hear that and that I trust you of that's what going on with the rental. No work order was put in or anything. I use U Haul to much to not feel that my word was the truth. Make me feel safe of not using the rental!

Jack L. on

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The personnel just werent helpful.

Lakeia V. on

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Be informed better! Reps had terrible hygiene!

Chrystal E. on

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Nothing! Everyone was very polite and very very helpful! AWESOME JOB U-HAUL ON UNIVERSITY!! THANK YOU!!!!

Gregory c. on

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Great crew working

Richard B. on

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I've used this location before, and they do an excellent job. In fact, they do so well they were very busy at 9am on a Sunday morning. The only negative was the wait time to check in, as I was anxious to get started. Other than that, the equipment was in great shape, the dolly and blankets I had ordered were ready with the truck rental, and Willow did a great job addressing the small computer glitch during check-in, then took care of me again to make sure things were right when the equipment was returned. Overall, a professional, friendly, knowledgeable location that did the job right.

Janet F. on

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Elizabeth R. on

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Great staff! They were very helpful and accommodating!

William H. on

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Staff took care of all my needs.

Nancy I. on

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Customer service people were prompt and friendly. Very helpful

Joel L. on

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My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

Christopher C. on

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My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

timothy b. on

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I was completely satisfied with U-Haul's storage facility.

Patty M. on

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There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.

joann d. on

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Went out of their way for me