Customer Reviews for U-Haul Moving & Storage at Putman Dr

5,101 reviews

4400 University Dr NW   Huntsville, AL 35816
(Just past the cross over at Putman dr)

(256) 837-0203

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 837-0203

4400 University Dr NW
Huntsville, AL 35816
(Just past the cross over at Putman dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
4.0

Staff on phone, Richard & Trey(?) were very helpful and friendly. Would suggest that ALL pre existing damage be identified & proper cleaning be accomplished so that upon receipt of vehicle renter not be left wondering if they'll be held responsible or dread returning equipment & facing questions for condition not of their making. We would certainly return now know the straightforward process. Thanks

Christopher H. 
Rating:
5.0

More open trailers

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Joanne L. 
Rating:
3.0

I went there the day before to make the reservation and that process was smooth and on the pickup and return the staff could have provided friendly and quicker service.

Otis M. 
Rating:
5.0

Great check in process and returned the trailer the same day via help of on site U-Haul employee. Only issue was we were called the next day and asked when we planned to return the trailer and we quickly let them know we had already returned the trailer.

April C. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Everything was great

DeUndrea K. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
4.0

Good location and service. No problems encountered.

Alan N. 
Rating:
5.0

The truck had a funny smell but it was clean!

Angela W. 
Rating:
4.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Vehicle exterior was dirty. Engine light was on and had to call roadside assistance. After waiting on hold for 10 minutes and then getting a call back, Was advised to operate vehicle it was only a normal Maintenance issue.

Michael S. 
Rating:
5.0

Courteous friendly everything that we needed in stock

brenda P. 
Rating:
4.0

Customer did not leave a comment.

Latonya F. 
Rating:
5.0

Excellent service! Very helpful! Confirm my load for requested trailer!

Michael C. 
Rating:
5.0

Great prices. Efficient. Well informed. Super location. Excellent staff!!!

Bernadette C. 
Rating:
1.0

Trailer was damaged and not safe to use. Employee insinuated it was my fault. Never apologized or offered me a refund. Acted like I was a bother because I asked for a receipt stating I would not be responsible. Literally blocked me in so I couldn't move my car and locked me in the store!!! I had to unlock the door to get out. Terrible experience. I have rented many times before and never experienced anything like this.

FREDRICK T. 
Rating:
5.0

Good company, Good experience, would use them again

Robert A. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Very hard to do an after hours drop off due to the limited space.

Ryan M. 
Rating:
5.0

Very professional service. Excellent workmanship . I was taken care of and it promptly play professional manner and was also given a refund and that was old to me . I will highly recommend anyone needing your services thank you

robert H. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

After breaking down, UHaul RSA secured another rental for us to pick up from this location. When we arrived, the representative at the store said he'd canceled our ticket because he thought the ticket was closed out, and he'd given away our rental. When I dialed the RSA back, he went and talked to his boss and found another vehicle to give to us, but told us we were "screwing someone else out of their vehicle" to get this one. That is not our decision or issue - that is a problem with this site and their decision to cancel reservations without calling the customer. In addition, we'd been delayed on the move due to the breakdown, and this representative told us we just needed to have the vehicle back before they closed at 7pm. I said "no extra charge right?" and he said right. Then, he charged us $80+ unauthorized fees due to a late return. We had it back before 7pm, just like he'd asked, so now we are disputing that charge with our credit card company. My overall experience with UHaul on this trip was truly horrible.

Gregory G. 
Rating:
5.0

The location we picked up in Huntsville was great! They even extended our original time ND place to drop off! I will keep recommending and my service will only be uhaul!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Keep what you doing

Antonio S. 
Rating:
2.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

staff did great job communicating ..all went well

Tom S. 
Rating:
5.0

Keep the hard work

Adalberto E. 
Rating:
4.0

The issue w/ the gas needle was frustrating. It barely moved yet I was charged for a full gallon. I went about 8 miles in total.

Royale B. 
Rating:
5.0

Thank for great service

Alfred S. 
Rating:
1.0

Rude and unprofessional.

tyen S. 
Rating:
5.0

Not sure you can improve on the service provided by this facility. We have been there twice and were waited on right away. The person helping us knew exactly what she was doing. Fast, efficient, friendly, asked us if we had any questions, and was extremely helpful. It's hard to improve on service like this. It's exactly what we needed in this world of chaos we find ourselves in at this moment. Provided us with the best. Thank you.

Elizabeth F. 
Rating:
3.0

Customer did not leave a comment.

Carl P. 
Rating:
1.0

The woman was rude, gave me exactly what I said I didn't want, and I'll never come back to uhaul. Screw that. Not even going to waste my time posting everything that happened, but it was an all around bad experience.

bethany N. 
Rating:
3.0

I was originally set up to pick up my truck at another location but it didn't have the equipment when I went to get it. No one from U-Haul texted, emailed, or called me to let me know the pick up location had been changed. I find that to be pathetic customer service that adds to the stress of moving.

Nancy B. 
Rating:
3.0

I requested the truck and appliance dolly a week in advance. When I picked up the truck, the sales rep said they didn't have an appliance dolly available at that time. So I had to drag my refrigerator down the ramp in to my storage facility. Oh Well.

Christopher L. 
Rating:
5.0

Fast, no hassle drop off.

Kevin H. 
Rating:
5.0

Thank you already have recommended your location, thank you again. 👍👍🙋

Bobbie O. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

Tadaishea T. 
Rating:
5.0

Customer service is very good and friendly. Very fast and helpful staff.

SHAILESHKUMAR P. 
Rating:
2.0

I returned the truck that I rented slightly lower in fuel and was charged double the amount that I should have. I contacted the Manger of the location several times before I was able to speak to him. When we finally did have a conversation, he did adjust the charge but the experience was a negative one to say the least.

billie L. 
Rating:
4.0

The Uhaul Service from this location was great!

Derrick W. 
Rating:
2.0

Very tight location especially for a 26' truck . Key drop is not well marked.

Marcus G. 
Rating:
4.0

Agent needs show more interest no directions such as vehicle parked here or extra Ava in truck that had cost associated

Osacr N. 
Rating:
1.0

They told me the fuel level was full, but it was not when I got in the truck. Had 3/4 tank, but I had to fill it completely up to keep from being charged. I also asked for an appliance dolly and they did not have one. I would have made other arrangements if they would have let me know that before showing up to get the truck to tell me. It made the move much more difficult not having the equipment I requested. I wanted to use a different location and do not know why when I got to the location I requested to use I had to drive across town to this one. I will make sure next time to not use this location. The back of the truck was full of red clay as well. Had to sweep someone else's mess so I didn't get a service fee for not sweeping the truck.

Quenten W. 
Rating:
1.0

Return was a problem there was no room to return the trailer I never received a copy of the receipt for how much it cost

gene P. 
Rating:
5.0

Customer did not leave a comment.

Latoya W. 
Rating:
4.0

Good service and clean trucks just wish people would answer the phone when u call the first time instead of the 6th time or not at all

Jessica J. 
Rating:
5.0

Fast and efficient service! No problems at all!

JAN L. 
Rating:
5.0

A grace period when returning the van

Andre M. 
Rating:
3.0

Customer did not leave a comment.

Austin O. 
Rating:
4.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

DEMONTRA J. 
Rating:
5.0

Not a thing

David R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

DeMarco B. 
Rating:
3.0

Employee took the key without wanting to hear that I never received the furniture pads, even though I was charged. Will not use again.

Adam G. 
Rating:
2.0

Reserved an appliance dolly and only a utility dolly was in the truck. One was in the store location but the agent said that I couldn't get it because someone had reserved that particular one. So my reservation was irrelevant I assume. Truck was sticky and dirty like someone had spilled something. Just was already a bad morning because I had to figure out how the appliances would get moved when our help was already there

Terrance D. 
Rating:
3.0

Make sure maintenance is done on trailers and vehicles

JEffrey B. 
Rating:
5.0

Outstanding facility, & Outstanding employees.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

LEON L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
4.0

Customer did not leave a comment.

theodore E. 
Rating:
2.0

Check your equipment better. The blinker/brakelight fell off..one of the tires kept running low on air. Was a lousy experience.

JASON DEAN W. 
Rating:
3.0

Additional charges was added.

BERNA M. 
Rating:
5.0

good

DUANE D. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
1.0

Never got to move in. Access to first unit was blocked with trailers and they couldn’t move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don’t seem to be secure either. There’s a lot of homeless people around and always asking for money.

Natasha D.  |  First Impressions 
Rating:
1.0

Never got to move in. Access to first unit was blocked with trailers and they couldn’t move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don’t seem to be secure either. There’s a lot of homeless people around and always asking for money.

Natasha D.  |  Overall Experience 
Rating:
5.0

Make sure vehicle is clean especially on the inside! The cargo area was pretty dirty on pick up.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

ANGELA C. 
Rating:
2.0

Overpriced on the mileage. You'll have to watch and make sure you don't break the bank on it.

ROBERT M. 
Rating:
4.0

I would NOT ever recommend doing business with your Company ever again. See comments in “Pick up location”

STEPHEN O. 
Rating:
5.0

All went well.

THOMAS S. 
Rating:
1.0

When we got to Huntsville we went to location to get the car taken off on Monday. When I got there I asked them directly how much extra is it to keep the truck per day? The representative told me and I quote “oh it's only $20.00 per day”. I told the representative that I would like to keep the truck and could he update the contract. He said he would. I called back again since I needed a few more days and asked to get four more days. I repeated again in that phone call the make sure that it was $20.00 a day. They said yes. Please pull the phone call to verify. When I dropped off the truck I got hit with another $400.00 as the manager told me that the truck is actually $40.00 a day and not $20.00. Then he told me he would ask around if somebody told me that to see. I told him no one is going to say they told me that at this point. He went on to say it is $20.00 a day for the car lift but not for the truck. Then I said maybe they made a mistake but I would have never kept the truck all those days at that rate. After his investigation I called today to check and he said no one said they told you that and went on to say that your contract says $40.00 a day and that's on you for not reading it. I checked my email only to see the receipt for 400 plus dollars charged to my account. I will be contacting the BBB to make s formal complaint on this company. Moving is already stressful. No one should have to deal with the extra stress of worrying if the truck would break down on the way. I didn't even complain about the truck. But after my experience dropping off the truck and the extra fees I was hit with and then blamed for “not reading the contract” was just too much.

TUNICHAH B. 
Rating:
4.0

Cleaning process

STONEY F. 
Rating:
5.0

Great team

DEREK S. 
Rating:
5.0

Very professional.

DONALD U. 
Rating:
5.0

Honor your military

Albert M. 
Rating:
5.0

My experience for this rental was flawless. This was not my first u-haul rental experience; it was my first from this location. I would highly recommend it for the courtesy and professionalism of the staff, the maintenance of the vehicle and the timeliness of processing my contract at the counter.

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

EDDIESON R. 
Rating:
5.0

Customer did not leave a comment.

BYRON F. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

JONATHON C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Everything was perfect and easy. Everyone was very friendly and helpful.

DIANE O. 
Rating:
5.0

Customer did not leave a comment.

Tonia K.  |  Overall Experience 
Rating:
5.0

U-Haul regularly overstates the amount of gas in the truck being rented. There is no need for this. Except for this one matter, the service and equipment are always excellent.

MICHAEL M. 
Rating:
5.0

Excellent service.

COLLIER M. 
Rating:
4.0

Please make sure vehicles are clean

ARTHUR H. 
Rating:
5.0

I originally had a reservation at 1294 Old Monrovia Rd, Huntsville, AL 35806. When I arrived to pickup the equipment I was informed the equipment is "Broken". It would have been appropriate to call or text the customer to let them know the equipment is not available and we moved your reservation to another location. I called U-haul corporate and they were able to set me up with a reservation at another location. The staff at 4400 University always does a great job.

CHRISTOPHER L. 
Rating:
2.0

Truck wasn't the serial number from the app. Multiple trips and interactions with the staff to get a different vehicle. App for check in is terrible. The only thing that went right on the first try was starting the truck.

Jefferey B. 
Rating:
5.0

Customer did not leave a comment.

Peggy H.  |  First Impressions 
Rating:
1.0

The facility was secure from people but not RATS/MICE With no refund I cannot refer any one being friendly is NOT enough

Nearl P.  |  Overall Experience 
Rating:
4.0

Very helpful and friendly especially at the Sparkman Dr location

JONATHAN W.  |  First Impressions 
Rating:
1.0

Corporate should relocate this branch.

Frederick C.  |  First Impressions 
Rating:
1.0

Corporate should move this location elsewhere.

Frederick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic M.  |  Overall Experience 
Rating:
2.0

The storage facility was dark and there were constantly shady looking people walking into the facility with suitcases and other personal belongings and never walking back out. The facility does have a tall fence surrounding it so you he can assume they weren’t just passing through. The area where my unit was was down a hall with no lights in it or the unit itself. The hall was short and there was only one way in or out and the door opened toward that direction and would not open fully so you had to close the door every time you walked by to get something else to put in. Overall this unit was better than my other Uhaul experiences, so it didn’t get one star.

Dylan B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hadj S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Al M.  |  Overall Experience 
Rating:
5.0

This was an extremely smooth process!

MONDAY M.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful. Thanks Tyson. Great guy

SHELETA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORI H.  |  First Impressions 
Rating:
2.0

My unit was full of rat poop and my property was damaged from rats eating it

DANNY L.  |  Overall Experience 
Rating:
1.0

We rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.

Renee O.  |  Overall Experience 
Rating:
4.0

There is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.

Joan R.  |  Overall Experience 
Rating:
5.0

This U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn’t have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.

ANNA M.  |  First Impressions 
Rating:
1.0

I didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.

ARNITA J.  |  First Impressions 
Rating:
1.0

First of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.

Andrea G.  |  First Impressions 
Rating:
1.0

On the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.

Virginia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike K.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and supportive

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE H.  |  Overall Experience 
Rating:
5.0

This place is amazing with a kind and friendly staff.

Anthony C.  |  Overall Experience 
Rating:
1.0

Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.

CHANTELE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

samuel g.  |  Overall Experience 
Rating:
3.0

Staff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.

John Z.  |  Overall Experience 
Rating:
4.0

Excellent facility and staff; prices are a bit high compared to competition.

John Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita c.  |  First Impressions 
Rating:
5.0

It was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license

Joy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

coleen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ally B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Graham P.  |  First Impressions 
Rating:
5.0

Your Team was supportive and their professionalism enabled me to accomplish my mission.

Gail m.  |  First Impressions 
Rating:
5.0

The staff was very friendly - and quite helpful.

robert D.  |  Overall Experience 
Rating:
5.0

Access can be crowded when trying to get into the storage units.

Kyle L.  |  Overall Experience 
Rating:
5.0

Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.

George D.  |  First Impressions 
Rating:
5.0

Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

Buffi Y.  |  Overall Experience 
Rating:
5.0

Homeless people everywhere.

DONALD G.  |  Overall Experience 
Rating:
5.0

Great staff! They were very helpful and accommodating!

Elizabeth R.  |  Overall Experience 
Rating:
4.0

Staff took care of all my needs.

William H.  |  Overall Experience 
Rating:
5.0

Customer service people were prompt and friendly. Very helpful

Nancy I.  |  Reservation 
Rating:
2.0

My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

Joel L.  |  Overall Experience 
Rating:
2.0

My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

Christopher C.  |  Overall Experience 
Rating:
5.0

I was completely satisfied with U-Haul's storage facility.

timothy b.  |  Overall Experience 
Rating:
4.0

There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.

Patty M.  |  Overall Experience 
Rating:
5.0

Went out of their way for me

joann d.  |  Overall Experience 
No reviews have been submitted for this location.

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