More of a standard U-Haul experience I would recommend this location
Joshua DCustomer Reviews for U-Haul Moving & Storage at Quartermaster Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who helped me was very friendly and extremely helpful. Very patient with all of my questions. All around excellent customer service!
Edward B | First ImpressionsHorrible experience
ELIZABETH DN/A
Tony BHuge U-Haul facility. Wish they inspected the car while I was there but I wasn't charged anything extra, which was great.
MADISON HEverything went well!
Anthony JI was told to leave the truck and put the key in the front seat. I was then charged an extra $20 for undisclosed reasons after drop off. It was difficult to find where to leave the truck and the staff told me all different things.
Rachel HThe conatiuneres were not delivered on time in my move out address in Philadelphia and nobody called me to tell me that the delivery was going to be late. That issue bothered me because I lost valuable time. The rest of the service was very good and my stuff arived well and on time in my new address.
Jorge CReally appreciate your flexibility and ease of getting ahold of someone when needing to make changes in our move. As you’re probably aware, moving comes with a lot of unexpected changes sometimes and it really helps when the company we’re working with is able to accommodate and help with this stressful process. Thank you Uhaul!
Elaine Call the employees were always professional, courteous, hardworking and helpful from check in to checkout.
debra m | Overall ExperienceLove the staff - everybody's great!
SELINA C | First ImpressionsMy experience with U-Haul move in was great.
CLIFTON R | First ImpressionsMore communication or online guidance at the moment of dropoff with new costumers.
Juan BOn Saturday we received a call to confirm our Sunday delivery between 11 and 1. No one arrived with our boxes during that timeframe. No one called to say they would not be delivered. I called to find out what happened and the person asked ME who was supposed to deliver my pods. I was in limbo awaiting info about when they would be delivered until 5pm when I was told they wouldn’t be delivered that day. They were delivered the next morning — the person who delivered them was super nice. Both ends of our ubox pickup and delivery were extremely stressful and time consuming due to errors by U-Haul.
ANDREW LCustomer service was great!
NANA MI still don’t ha e my boxes. The locks and latches were replaced on my boxes so it appears that my boxes were broken into and things stolen but there has been no one willing to show or share with me what happened. I have had to contact everyone along the chain of custody. I am still waiting to contact trucking company as I have not been provided that information..I am hiring attorneys now to get some closure on this horrific nightmare in which I have requested outside help at least 20 times only to have the same idiots call me again ..I have plenty of pictires
Joseph HThe service was great, 10/10 would use again. Have been recommending it to friends as well
Jamie CPerson at the desk was not to smart. My boyfriend went in to update his debit card and he gave her his new card , then asked him if the exp date was 6/25. Duh ..that is why his transaction got denied. She couldn't understand that.. He gave her the new card and she said it was good.
marshall m | First ImpressionsThe truck that we received was not ready for a cross country trip. It was given to me on empty and had 164000 miles on it. I believe they had another truck set up for this trip, but when I asked about it they said that the key was lost. We had to call roadside because the engine light came on and the truck was shaking.
Michael DStaff is efficient congenial and well trained. I would highly recommend this facility.
Phillip R | Overall ExperienceI was very grateful that Brittany waited for me. Unfortunately, my earlier appointment took much longer than anticipated. Brittany was very helpful and very accommodating. I was disappointed that I was not given the 2nd Month Free offer, as was promised to me when I telephoned other UHaul dealers.
james l | First Impressionsgreat customer service
SHANE DThey was not informative about the rental very upset because someone could of let me know when I was in the store
Lateefah JI forgotten her name but she is office manager and very nice .
Firew S | Overall Experiencestaff was very helpful
JOHN ANot sure, you had the equipment I needed, friendly courteous service. Delivery and pickup may be a future option. Other than that, everything was on point.
greg hNothing great service
RAYDON HVery nice
Nelson VEveryone was soo rude and nasty with me, I know I made a mistake because I never did this before but ABSOLUTELY NO ONE was any shape form or help with me, I had multiple people telling me the wrong information and I would never use u haul in my life again. I’d rather die than deal with any of you and I wish nothing but horrifying experiences for those who led me wrong and talked to me like they lost their minds. -1 experience
NOELLA LNothing Staff was great truck was clean and ran well.
Derrick JIt was good experience.
LaMont H | Overall ExperienceEverything worked out fine 👍🏽
Tony R | First ImpressionsHave the truck I reserved next time
Eddie FFirst, a couple of issues which weren't the location's fault: I was notified a day or two before I moved that the location to pick up at a month beforehand would not have the vehicle I needed and I had to go to a different location and use a ride service and pay $15 more than I would have to get there. Also, the app was useless. I tried to use it to check-out, but it directed me to the parking spot where the vehicle was, and then crashed and I could not continue the process. The wrong type of vehicle was in the spot, so I ended up having to go inside and wait in a short line. The desk person was helpful and pleasant. When I explained the issue, I was directed to speak to a gentleman outside who directed me to one of the vehicles that had seemingly just recently been dropped off. The process wasn't clear, but it was fine once I went back to him to ask more questions. The truck was a little dirty inside, but not too bad. The main problem, however, was that the gas tank was left nearly empty. As soon as I turned it on, it said 30 miles to empty. Due to the check-out delays, I didn't have time to wait, so I had to go get gas immediately and pay the higher city prices. When I returned the equipment, I couldn't get to the same low level of gas without risking running out, so I left it a quarter full, which was a waste of an additional $30.
Jonathan Cso at this location they have specific equipment for the in-town use and this van had a dent on the passenger side upper cargo area that I wasn't informed about but I didn't notice until after I picked it up and so I panicked a little. Since this was a regular office pickup/drop during regular open hours I did not photo the vehicle. also i was putting clothes on the back deck and I noticed it could use a good mopping. Looks like there was some dried dirt in there. Not serious but honestly, years ago when I used to rent the vans up in Bucks County (Levittown) I would take the van through the car wash when it was done and have the interior wiped down. this one was kind of in need of a good wipedown with some armour-all. I like using this location as the front desk staff and attendants are very nice to work with. This is why before I try to get a van anywhere else, I check here first if they have equipment in stock plus it's convenient for transit when I finish dropping off then I can get the bus right across the street. Also the website was down so I had to use an agent, who found me a reservation but also when the tech connections for the website are unstable you cannot go on there and put in your start miles and the pre-use vehicle check. Not by any means serious. I was just happy I could get the van at this location after the reservationist helped me. Then I realized why there was no availability coming up on the screen, because their system was down. Thanks, U-Haul.
WANDA BI moved out 2/17/25 not march
TRACY B | Overall ExperienceVery professional
VICTOR NNot familiar with city, and construction made it difficult to get to, associate very helpful getting me there.
RICHARD DI have no complaints whatsoever as I had no issues whatsoever.
Daniel TThe staff was amazing! Easy to work with and the whole move went flawlessly! Highly recommend.
Nicole MI arrived at this location approximately around 4:00 or 5:00 in the evening. The young lady that was behind the counter was not very friendly at all. I was very direct and answering the questions no smile no greeting just wasn't very pleasant in my opinion. So a smile and an appropriate greeting would have been very helpful during this experience but very straightforward in her responses. Didn't seem to very be a very happy young lady
JAMES TNothing as yet.
HAMIDU TThey over charge me after the truck stalled on me they charge me for wrong drop off that’s crazy
NICKEISHA MThis was the most confusing dropoff ever, and my receipt was $300 too much. I am very unhappy.
Samuel NEveryone was professional, courteous, patience and knowledgeable. Every one I was in contact with was wonderful and did a great job all the way through from the front desk,at the storage facility and checking the truck in.
debra m | First ImpressionsNew Manager was very good I'm a steady customer
russell sI had a great experience at this Uhaul location. Friendly and professional, Lay is truly a phenomenal employee! I truly hope you recognize this employee for her great efforts. I'm certain more customers have had a great experience because of LAY! THANKS SO MUCH! Will send referrals.
TIFFANY NDariel and his coworker (young lady with braids) were AWESOME.
LINDA D | First ImpressionsThey give me a old cargo van the doors was messed up it had been in a accident and stuff it was hard to shut the doors they said they didn’t have keys to the ford cargo van they give me whatever they want to give me not what I ask for i will never deal with them a again
JOSHUA WThere was a truck parked in front of mine, preventing exit!
James COnly problem I have for the last 2 days somebody trying to take payments of my card but my car locked.
Darlene B | Overall ExperienceAwesome service and I already knew where my storage needs would be met.
MONTEZ W | First ImpressionsGrear service!
Maureen F | Overall ExperienceIt was a wonderful experience through and through. Truck was perfect. Easy to load/unload.
Christian SBeautiful fast friendly and helpful. Thank You
SHANNON BThe worst experience of my life… Asked the woman working after we canceled it to make sure I was never charged again. She.looked at us rudely & acted like it was an insane request… To only be charged again
Remington H | Overall ExperienceIt was a late drop off, so no staff were there understandably. The key drop off was confusing because the app shows a drop box, but they have a small slot on one of the doors that has a small sign that took me ten minutes to find.
James BAll great
FREDDIE TI rented a truck yesterday they charged me $80 picked it up at 8:00 returned it back I think that price is extremely hot
CHARLES HShannon from Quartermaster Plaza sight was the best and showed that she cared about my issues and concerns and her professionalism was outstanding i really appreciated her thank you mr.harris
Darnell H | Overall ExperienceExtremely happy there everyone is so helpful thank you so very much
Janice G | Overall ExperienceI scheduled a U-Haul drop off and a storage unit. I dropped off my U-Haul and attendant who assisted was pleasant. My problem was with the storage unit. Prior to me dropping off my unit, i cancelled my storage unit through the app. This was beginning of dec 2024. I called into the office around mid December confirming if they cancelled my unit. I was told they were behind and they would remove my payment method on file. I continued to receive past due notices until i finally received a lien request 1/24/2025. I called in and they were able to close me out and send a $0.00 receipt. I called several times and was told to ignore the emails and notices. Why could they just close me out? It’s very suspicious and I wouldn’t use this location for any services again.
Christina W | Overall ExperienceDo people were very nice and patient
BEATRICE SI'm particularly pleased with how easy it was to coordinate with UHaul staff about setting up, changing, and confirming deliveries and pick ups. Phone conversations were efficient, courteous, and did not require too too much information (e.g., order #s) to process. I would use U-Box containers again.
Charles GThank you. Great job!
MICHAEL RWas very upset about being charge twice after I closed my storage out.
Jihad A | Overall ExperienceThe gentleman that waited on me was a very nice young man very professional very easy to work with
JOSEPH PBack up camera should be standard.
Michael KDropped off after hours so can’t rate personnel
RICHARD DToo expensive, don’t know why rates change on Friday.
OUSSAMA HWe rented a U-Haul 9' van to assist with our move. Scheduling and check-in were seamless. No issues with the van occurred while we were moving. Plenty of space for all of our larger items. Definitely recommend getting the $25 damage insurance, if you are not familiar with driving this type of vehicle. Would happily rent from this location again!
AMANDA SWent to the Uhaul on Oregon Ave where I made my reservation and they told me I had been changed to 20th street and no one notified me of this change. When I arrived first thing was I was yelled at to move my car because the facility had ZERO parking and to park at Home Depot.
MICHAEL MPicking up the truck was great. Fast and efficient. Dropping it off took forever.
JAMES RI requested a ground floor unit originally and ended up with 2nd floor unit which is okay I quess. It was a little confusing finding the unit as there is no unison amongst the units number system. No complaints otherwise
Joseph R | Online Move InGhe young man that waited on me was excellent at his position and explained with good customer service skills how everything from the size of the storage to the lock i was giving. Thanks for the help AMEEN
ANTHONY B | First ImpressionsRep was friendly and professional, truck was clean and big enough for my move .. excellent
RYAN SNothing
DARNELL HFast in and out customer service top notch. Employess very informative and friendly
JAMES II have been renting I have been there for several years and the staff has always been courteous and helpful whether it be for my storage or when I've rented a transport.. The people who we hired through U-Haul to help move from two storage units to one larger one or cordial and efficient. Lisa Blackman
Lisa B | Overall ExperienceI was treated very proffianly by maniagement.I would deffintly recomend.
THOMAS D | Overall ExperienceA few notes on my rating. My access was limited to office hours only, and the phone service agent -- when I expressed my dismay after multiple instances of me unable to access my storage over the years -- immediately canceled my autopay the DAY BEFORE MY PAYMENT WAS DUE. That immediately lowered my experience to a zero. It was the friendliness of the staff at this location that brought it back up to a three. Everyone at this facility that I'd dealt with, both for renting trucks as well as all storage-related questions, were friendly and professional and sometimes even entertaining in a positive way. But this place otherwise was just what I expect out of a moving and storage site. Which is average. You want above average and excellent? Give out free coffee and snacks, and have a confortable lounge area for people to relax after an hour of organizing and reorganizing their spaces. What's that, you say? Ridiculous? Well, nowadays if you wanna stand out you have to do ridiculous. Plus, I am now getting the same service as you at half the cost up the road. I learned once that, all other things being equal, you should go with the lower cost. Now they'll also get three stars from me because they're what I expect from a storage facility. But if you want my business back, utilize that double-the-cost-of-other-sites to make yours extra fancy! But seriously, we never had a problem except for the access hours being too limited and the service agent who immediately canceled our autopay just because I said I was unhappy and would look for a new storage facility. The place was well-kept, all doors worked as expected, there were carts available for us to use at all times, and parking was always convenient to our storage unit. Oh, I changed the rating to 4 stars because of the on-site personnel. But still, if you want five stars, make the place FANCY for the customers. Make them feel like guests.
M J | Overall ExperienceThanks so much for your kind, professional service! Everyone on your team was genuinely concerned about helping me with my moving project. Without hesitation, they assisted in a kind and courteous manner.
NANCY FThe left dolly strap was ripped. I noticed this when I was 4hours away from the Uhual place so I couldn’t properly secure my vehicle. I get back to the Uhual place this rude dude that worked there kept talking over me and wouldn’t let me get a word out and just kept saying it’s MY JOB to check the equipment to make sure everything is safe and that maybe I cut the strap that’s so unprofessional and unacceptable. I got to the Uhual place at 7am and didn’t leave til about 7:45am so what was the working doing that whole time? I spent more than 800$ and this is how I’m treated I had to stop and fill up the right tire 2x and the right dolly signal didn’t work properly.
JOHNNY SKeep doing what you do this Location if you’re looking for a U-Haul, a truck or even to store your belongings I really recommend this location due to the fact they made me feel very comfortable. I was traveling out of town and they made sure that they checked the vehicle not once but twice make sure it was clean and well maintenance. I do appreciate, this teamwork at this location
VANESSA HFriendly representatives.
Richard OThe young short skinny black girl outside near in the return lane acted as if she wanted to help but quickly became combative and unhelpful, ready to argue with me as if her job isnt to provide exceptional customer service. I told her I don’t have the app to checkout, can I drop the keys in the drop because my phone dosent have internet, it needs wifi. She simply responded with “Ok, bye sir”.
JOSEPH Wall good
CHRISTINE CGreat service and helpful
ALI BThe gentleman who unhooked my car was excellent and the gentleman on the drop off line was very helpful…the female who process me in was unwelcoming and unfriendly…if I had time to look for another space I would’ve left based on her attitude!!
KIMBERLY L | First ImpressionsVery very thankful!😌
Antoinette J | First ImpressionsI have been using storage here for about 4 years, Mutiple units. I have now moved out of state. The is one team member that has gone above and beyond for me every chance they had his name is Ash. I want to thank Uhaul and Ash for everything!
Christie C | Overall ExperienceMy unit was switched 3 times. The double door had only 1 door open. Staff were hard to get a hold to assist with issues or concerns.
Jasmine M | First ImpressionsI took the unit over from a deceased family member while I managed his estate. The staff were always pleasant and helpful,
Roger C | Overall ExperienceEverything went smooth. Thank you.
JOSEPH S | Overall ExperienceThe slide lock on my storage was broken, hard to lock. It was repaired but still couldn't lock it. I had to get a staff member to lock it. So it was an inconvenience, because I couldn't go in and out when I needed too.
lanette l | Overall ExperienceAsh and Nia where a huge help. I needed way more storage than I thought and they were happy to help. Great employees
ian q | First ImpressionsThank you 😊
TERRY W | First ImpressionsThe place was very clean. I would not come in the evening. The doors got stuck twice we me being stuck for w0 minutes. A staff came by and help me get out. My second issue was the ikea set up. I got lost 3 times Very frustrating Between the doors not opening and getting lost when I came back in with a new load The staff is awesome 👌
Diane J | First ImpressionsIt was an nice and easy process
Kevin O | First ImpressionsWater leaked Damage my mattress and clothes
William A | Overall ExperienceThe manager here is very helpful I appreciate her and all the staff. They are all very helpful and understanding if I ever need storage and is in the area I use this place. Thank you so much for helping me through out the year!
bernard l | Overall ExperienceThe workers are great
Tiffany J | Overall ExperienceNeed more push carts
TAHIRA K | Overall ExperienceThe worst storage company ever. They stole my belongings. The employees stole my shoes coats clothing and accessories. I wouldn’t recommend this place to my worst enemy
Jasmin G | Overall ExperienceUnprofessional ghetto staff. So quick to call you about a bill but when you need help it’s crickets……
Kiara T | Overall ExperienceAlways excellent, no exceptions
Trevor D | First ImpressionsWasn’t keen on U-Haul policy of not prorating the price when you move out the unit early however, I guess that’s the price you pay when renting with U-Haul storage versus other storage companies.
DANYELLE R | Overall ExperienceMy unit wa secure but the overall facility was not well kept. There were rats inside the units and lots of rat feces. Very unsanitary.
Deardra B | Overall ExperienceThe people you have working there stolen my stuff the girl beyond the desk and the manager and he had a white guy with him they was selling locks and had a copy of the key that's how they stolen my stuff
Timothy E | Overall ExperienceAfter being a valued costumer for over 14years straight. My unit was robbed 2 times. I was fully insured. I have yet to receive a call or reimbursement for the first incident. So no I would not recommend this storage place to anyone. Because corporate does not stand on their word. I have been cheated and over looked as a valuable customer.
Annette H | Overall ExperienceStaff 5 Star
Michelle P | Overall ExperienceCustomer service very nice and helpful Thank you
DONNA M | First ImpressionsIt will be nice if I could get into my unit with 24 hours access
ronald w | First ImpressionsMy unit was broken in to, lack of a communication right away, felt like I was getting the run around about the whole process especially about the locksmith coming out. My experience was very traumatic & Disappointing. Would I rent from here again? Absolutely not. Would I recommend family and friends? Absolutely not.
SHANICE H | Overall ExperienceI had a great experience with this storage facility. My only issue I had was with me being charged for a lock I didn’t ask for. I received a phone call/voicemail explaining that I will be charged for a lock that will be placed on my unit and the lock I already had on my unit was no longer acceptable. Mind you I purchased the previous lock from the facility so to hear it’s now is unacceptable was strange. And when I called back for clarification I couldn’t get an answer. If you will charge patrons for items give them a email heads up a month in advance instead of phone call day of/week of. This experience happened in my last week here. Other than that the rest of my time here was great.
DANTE H | Overall ExperienceC Front desk very helpful
David M | First ImpressionsThe Representative Was Professional, However He Missed Things To Tell A “PAID” Customer. Such as where the restrooms were, the intercom and how to use it if I needed help . And any other information I may need to know about the facility. He was Professional. Just a Little Impersonal. At the time of this writing, I am 3 days ahead of my scheduled move in.
Karen B | First Impressionscustomer service
Garth K | Overall ExperienceMr frank at uhaul 2099 s 20 th was a very nice person he was very helpful and friendly he is doing a awesome job thank you mrs ollie b
OLLIE B | Overall ExperienceThe staff member in the Boston Red Sox hat was RUDE when we moved in and again when we moved out. We visited the store during business hours and the door was locked. We could see the employee in the Boston hat through the front window sitting behind the counter on his phone. We politely knocked to get his attention but this employee ignored us swiping through their phone. After we returned to our vehicle, the same employee opens the stores door and begins yelling “is there a problem?”
Ryan C | Overall ExperienceI well be during your company
Nicole B | Overall ExperienceFrank was very personable, friendly and helpfully.
KATHLEEN M | Overall ExperienceLike the drive in availability.
FRANK J | Overall ExperienceOur reservation stated the first month of storage was free with the one way rental of a truck, but the salesperson insisted this was not the deal. We had no other option but to pay full price for the storage since we had to return the truck.
Ryan C | First ImpressionsThis was extremely convenient and easy to manage! Cart availability was always good and the facilities were SPOTLESS. Never any malfunctioning access issues with key cards, readers, gates or door closers. All in all a very good experience. The ONLY downside is the rough condition of the road leading up to the indoor parking area, paved over the old rails, which I understand is a considerable expense.
Christian C | Overall ExperienceFriendly and helpful staff.
Loribeth G | First ImpressionsVery pleasant and respectful people
John A | First ImpressionsI would like to highlight how helpful the staff was when loading/unloading and accessing the storage!
Saniya D | Overall ExperienceThe attendant who was "helping us" on Sunday August 20th, at 3pm, was extremely condescending and seemed like we were really putting him out by asking him about storage spaces. After an incredibly frustrating conversation where he basically mocked us for not knowing how things worked at his job... he showed us a space that was unacceptable, and told us if we wanted something bigger we'd have to come back on Monday. We will not be coming back.
ben b | Overall ExperienceShannon is great! Concern with mice in unit.
Erin D | Overall ExperienceI moved out on July 1st not closing me July 12th management didn't do well closing my account I received several notices that my storage was still open and please submit payment I spoke with several people there and it still wasn't handled it wasn't until I called uhaul corporate office for the job to get done my account was finally closed management sucks at this location and you will be put on hold and never they will never come back to the phone.
donna a | Overall ExperienceFriendly and helpful staff. They were happy and fun to be with. They returned forgot items and made an extra effort to provide additional service.
Kevin S | Overall ExperienceSo upon attempting to move in I was not only told my reserved unit was no longer available I was then also told by an employee that they would not assist me In trying to solve the issue I then proceeded to get help from another employee who was only a driver he then called the supervisor and we were finally able to straighten things out however I was given a different unit of the same size luckily it was right next door to my original one very unsatisfied with the service overall need to pick your employees better maybe with a bit of personality
Salvatore B | First ImpressionsFrank H's customer service was AWESOME!
RAHKEENA C | First ImpressionsShannon is amazing! She takes time out of her day to ensure that I do not miss a late payment. She is so attentive and kind
Hanifah F | First ImpressionsThe garage door is broken and has been for a while.
TERRELL A | First ImpressionsEfficient, understanding, polite, helpful. All together a highly positive experience.
Kevin S | First ImpressionsThere's a lip to get in at the door, thus creating a hiccups if one were using the dolly cart or hand truck
anthony H | First ImpressionsGood customer service.
JOANN P | Overall ExperienceThe staff were great and help us with all of our needs. Without them (Frank) we would had a disaster.
Geneva B | First ImpressionsGood 😊
Malcolm D | Overall ExperienceMrs Shanon was the best and it it because of her get knowledge and confidence that made me choose this uhaul storage.
Corey B | First ImpressionsI had difficulties getting my vehicle through the mobile pickup. I had to wait until the store open to get serviced. There were two charges on my card.
CINQUETTA D | First ImpressionsThis was a horrendous experience. After researching, planning, and coordinating for 6 weeks, i rented a (local) truck and was eligible for a free first month's rent for a storage unit. When I came in I was told no, I have to pay 1st month's rent and 2nd month is free. Huh? I'm told 1st month is free with a one-way truck rental. A true "bait & switch" I canceled and rented a one way truck. While I was clearly frustrated, these girls handled it well. I also filled out additional paperwork that the girls at the counter said they'd hold onto as we agreed I'd be back later. I arrived later and had to refill out the paperwork. The gentleman at the counter at this time was absolutely miserable. He even threatened to not do business when I complained about having to refill out their paperwork, for the 2nd time today. Instead of an apology, he says no one told him anything. This paperwork is also repeating information already available from my Reservation. How am I not surprised? The employee name on the paperwork is Ash Fayia. Not sure if this is who I was dealing with. I also reserved a drive up unit and ended up with an inside one. Another bait and switch. Oh, and after all the effort I made he tried to charge me for first months rent again despite me pointing out over and over that I had a truck rental, I had to repeat myself again that I'm getting the storage unit for the free first months rent. Wow, it really shouldn't be this difficult. Uhaul is diy friendly and the employees should be there for help. They aren't really needed but then they get in the way. Really sad.
Cameron M | First ImpressionsI've been doing business with Uhaul for over 20 years and my experience with Quarter master Uhaul was the worse...The GM at that location needs to go! The storage manager needs to follow right behind him. I've never been treated so bad in my whole entire life!!!!
Anthony F | Overall ExperienceI was in and out and the staff was on point. Definitely will recommend this location.
JEAN D | First ImpressionsShannon was very friendly and attentive. She made my stay a UHaul very easy going. Will definitely recommend and use storage again.
Allen P | Overall ExperienceQuiet, off the beaten path, convenient facilities to my home. Exactly what I needed at a good price. Thank you
PRUDENCE G | First ImpressionsStaff is aloof and lazy. Multiple people sit around talking when there are multiple people waiting. Issues with units were not addressed in a timely manner despite repeated requests.
Lewis S | Overall ExperienceAsh and his associate friendly and very helpful
Edward H | First ImpressionsI switched over to uhaul to be closer to home. Uhaul was recommended by a freind. Very convenient, clean and the staff is wonderful
Stephanie L | First ImpressionsThe lady who helped me book my second storage unit is awesome.
Stuart P | First ImpressionsThe Staff as well as the property were poorly managed and mishandled. There needs to be an investigation regarding the establishment as a whole. I moved out because of a robbery to my unit. I have received no help from management or staff including Quincy, or his boss, Todj Myers. I will be taking this mistreatment and negligence to the highest level of complaint.
EARL M | Overall ExperienceThanks
Thomas M | First ImpressionsThe staff were very knowledgeable and professional. They made my experience great.
Renee S | First ImpressionsVery professional, excellent service,BRAVO!!
Joseph H | First ImpressionsWorker was very friendly and very helpful
Tracy F | First ImpressionsExcellent
Patricia T | First ImpressionsGive late hour late hours access
FERNANDEZ O | Overall ExperienceI really happy with the service
CHANDA H | Overall ExperienceEmployees were always helpful. Especially shannon and frank! I will recommend this place to everyone!
INDIRA B | Overall ExperienceThere was a leaking pipe above my storage area which damaged some of my property. They amount of mice feces I found inside and on my belongings was disgusting. There was even a dead mouse inside of my unit when I was retrieving my items. The amount of phone calls on the day my rent was due or if it was last was incessant. They even went as far as to find my mothers number, one I did not provide them with to inform her that I was late on my payment. That information should have never been shared with her.
Christina G | Overall Experienceincredible facility
Dirk A | First ImpressionsI have tried to reach out to the corporate office because the manager charged me an extra month and when I called to figure out what was going on I was called petty and they told me they don’t want to deal with me, pure disrespect the corporate office has never responded to me regarding this situation and I ended up losing my items. Awful service, awful management, never felt more disrespected in my life.
Victor K | Overall ExperienceI rented the unit for 1 year and was broken into twice. Needless to say I moved out. I would not recommend this Storage facility!
Gina R | Overall ExperienceWe had a mice problem as they eat away on our dinning room furniture. On several occasions, we seen evidence of mice...that was the main reason we canceled this storage unit..
Ronald R | Overall ExperienceThe only reason for below average is because we experienced a mouse infestation in the unit. They urinated and defecated on almost everything, but the Office manager Shannon was excellent in handling our insurance concern.
Nesrin A | Overall ExperienceThe Unit I was originally offered Had a padlock , So I was allowed to take the unit that was right next To it. After 5 days I cleaned and moved my stuff out of that unit, Went downstairs to the office and told them that the unit was empty and I was out of there. A few weeks later I received an email that my views were coming up for my unit, I replied that I no longer had a unit I had moved out 5 days after I got it and had informed them that I was out. Then all these annoying phone calls and voicemails would come into my voicemail telling me that I am going to be late and that I'm late for my unit. After calling back I was Connected connected with Au haul operator Explained to them that I no longer had a unit I was out there 5 days after I had got it and I was getting these calls , She called And connected me With the Location where the unit was , Again I explained to them that I only had the unit for 5 days and was out of there and had notified them in the office, But this did not stop the phone calls from coming in week and another week later Everyday leaving me messages on my phone about my unit being late.
Steve K | Overall Experiencethe staff was very friendly, knowledgably and timely. No matter what I was doing I had a great experience.
Sharon P | Overall ExperienceShe was very nice and polite
dorthy a | First Impressionsno light inside the uhaul
Orlando B | Overall ExperienceI enjoyed putting my things in such a clean storage facility. I always felt safe when entering and leaving. Everyone was helpful and pleasant. I'm telling all my friends about this place.
Mary S | Overall ExperienceEveryone was very helpful! My experience was very positive! I was going through a very stressful situation but your staff made me feel like someone really cared!! I so appreciate you!!
Joanna C | Overall ExperienceNone at this time
Lanorde W | Overall ExperienceI do not own this. This isn’t my uhaul
andre d | Overall ExperienceGreat experience
Raymond S | First ImpressionsI used this unit 3yrs ago, paid my bill faithfully during the last month of usage I explained I wouldn't be able to keep it anymore and would like to turn it over, he became very upset and nasty and said no I would have to pay the price. Then he locked me out and I didn't have access to the unit he said until I paid the money which wasn't even due yet. Check my record if you can. Overall it was a bad experience and poor buisness.
Marlena A | Overall ExperienceI would recommend quartermaster to friends and family the staff was very nice and helpful.
Patricia I | Overall ExperienceEverything was clean and we'll maintained,
edward k | Overall ExperienceSomeone broke in my storage and they never paid my insurance the gave me the runaround and Never got back to me,I would Never and I mean Never tell some one about y’all. Y’all are full of stuff
Helena S | Overall ExperienceI booked a storage unit and moving truck through the U-Haul app and customer service. U-Haul was running a promotion where if I get a storage unit and rent a larger moving truck that I agree to drop off at a different location, I would get one month free storage so I agreed to purchase the larger truck. On my scheduled move in day (10/10/22) I picked up my truck, loaded all of my belongings and headed to my storage unit. When I arrived at the U-Haul storage location ( U-Haul Moving & Storage At Quartermaster Plaza, 2990 S 20Th St Philadelphia, PA 19145) with my reservation number(808028-00117654) I was greeted by a staff member (Shanon) with a extremely poor attitude(as if I was bothering her by asking her to do her job). I completed my paperwork and a second associate walked me to my storage unit where we discovered that the unit was occupied and secured with a lock. The associate explained that sometimes customer illegally occupy storage units. When we returned to the front desk I was told by Shannon and Andrew (manager) that there was nothing they could do to rectify the situation. I asked why the storage unit wasn’t inspected before listing it as available and whether there was another storage unit they could give me, the answer was no. I left the store very upset and full of anxiety as I steered at my U-Haul truck full of my personal belongings and faced with a 12pm return time for the truck that day. I called customer care who was very accommodating by providing me with another storage unit at this location that was slightly larger for the same price. I reentered the store happy to share my new reservation (22392870) with Shannon just to learn that the 2nd unit was a utility room that occupied 2/3 of the unit space. At this point I spent almost three hours trying to resolve storage issues with U-Haul and had to contact another company Cube Smart) to store my items and return my U-Haul truck on time. I was able to reserve, show up to complete paperwork and move into my storage unit at Cube Smart in an hour with no problems. I returned the truck to the location outlined in my contract but unfortunately will not be able to receive the discount I was expected to get and overpaid for a larger truck for the promotion when the $19.99 pickup truck would have sufficed. I will never do business with U-Haul again and I will not recommend family and friends. Christine Godfrey (215) 873-7425
Christine G | First ImpressionsThe customer service intake people should have stressed to their customer's who are seeking storage for the customers' belongs. To purchase "Renter's Insurance." There are holes in their storage container walls in which "Rats" do come into the storage containers which houses your belongs. They chew through cardboard, leave their poop, & urine is everywhere in your things. So if you're going to use U-Haul storage containers. " Make sure to use Rubber containers was with lids or clear storage bins with locking down the lids. "Do Not Use Cardboard!!!!!" Or store your belongs at your own risk. Have a safe & a blessed day.
mary a | Overall ExperienceThe staff were very professional, knowledgeable courteous and the lockers were climate controlled which impressed me very much and was clean. If I ever need u haul in the future I will definitely use u again and also your location was very close to my house about 5 blocks which was very convenient. Thank you
Vincent T | Overall ExperienceYou have good staff! Very helpful and professional!
Loribeth G | First ImpressionsI requested a 10 x10 and the salesperson tried to give me 8x10 at the 10x10 rate. The person who showed me the location of the storage was not knowledgeable of the size. There was a pole that took 2 sq. ft. out of the storage causing me to cancel the transaction. Furthermore, according to your policy it states if the request is not honored, I am to be compensated $50.
CINQUETTA D | First ImpressionsThis establishment is a embarrassment. All of the employees are clueless. I ask for a bigger unit they tell me please come back when the supervisor is here. I guess no one knows how to use the computer and look up what’s available? I was also having trouble with my lock, I ask if they were able to cut it . the guy told me come back tomorrow when my supervisor is here. so I come back I talk to the supervisor she tells me oh no one is here to cut the lock come back Monday. I come back Monday and it’s the same story again no one is here to cut the lock. Very Incompetent people. It’s a shame. The lightening is horrible it’s a sensor light and never turns on, at least where my unit was, also every 10x10 unit has a column/ beam in the middle or side that takes up room in your unit. They also raised my unit price by $10 for no reason. From $140 to $150. Ultimately it was a bad experience. I went over to Public Storage and it’s way better. Cleaner the lighting is great there is also lights inside the unit.
Andrew O | Overall ExperienceI was getting attitude from the girl at the desk.
tameka w | First ImpressionsThe staff was always pleasant and willing to help.
Katrine C | Overall ExperienceThere are no lights in the units and the mouse are everywhere. I had to throw out so many things because the mouse poop and pee was all over my things.
Angela M | Overall ExperienceThe pricing was shocking. I was told a different amount and when the first autopay occurred it was not what was expected.
Jacquelin C | Overall Experience2990 s 20th st Philadelphia- The man at customer service desk was average at best and very slow so wait was long. Marquan (spelling) was EXCELLENT. He helped us find our unit and explained elevator use. He is an asset to uhaul.
Trevor S | First ImpressionsThe rates are too ridiculously high.
LISA J | Overall ExperienceThe staff were very pleasant and helpful.
Katrine C | First ImpressionsHonestly I’m very disappointed with the condition of this location storage units. They were dirty, smelly , and unsafe; along my way to the storage I rented but didn’t use because there’s a rodent problem to point they have to put traps down I noticed an awful smell to which I asked the CSR (customer service representative) what it was and we were told that they believe someone put a animal of some sort ( probably a hamster ) in their unit and it died but they weren’t really quite sure. Another thing as to why I’m giving this location the lowest rating possible is because I was having issue with my account; I cancelled my account with them prior to my next bill date( almost a month in advance for reference) and yet I was still getting emails stating how I was going to get charged a late fee. I ended having to call not one but two times because my account wasn’t “closed” out and afterwards was still getting emails and letter stating how I’m late on the payment . Honestly I believe this location needs to be under a different supervision because whoever is the general manager right now is not doing their job correctly.
Tatyana B | Overall ExperienceEveryone was pleasant & I had no problems getting my truck or the storage unit.
DAVIDA S | Overall ExperienceIt would have been a bit more helpful to have a more detailed explanation of how to get in and out of the storage area. The building is so big and the entrance isn’t labeled. Even though we were told to “check in” we didn’t know what that meant and had to stumble around trying to figure it out. Now that we know how to get it, it’s pretty simple.
Karina R | First ImpressionsWhen I looked at the storage unit it looked like someone didn't clean it all the way out. I went back to the office they promptly provided another unit. I'm very satisfied.
Mary S | First ImpressionsMy property became Rodent infested and infected with mold in this facility forcing me to walk away
Alfred P | Overall ExperienceMy brother inlaw and my sister passed away in late 2020. Juston was killed in auto accident along with his wife lindsey
Juston S | Overall ExperienceMultiple times I had to confirm closing of account. Always no matter what place on long hold to drop call I witnessed it in the store Sight was broken into multiple times Employees act like children doing a job . You can tell there is a major gap in training ownership and leadership. First bad review I’ve ever written hope it work placed needs to be revamped.
FREDERICKSDORF K | Overall ExperienceThe customer service rep in the front was rude and inattentive. I was charged extra for 24hour access but I cannot get in during the after hours. When I tried calling to ask why, the lady at the front desk just kept hanging up my calls and ignore my request.
Donna L | First ImpressionsEverything went smoothly. Staff is courteous and professional
desaree o | First ImpressionsOverall a very convenient and friendly process.
Mark R | First ImpressionsThe facility was convenient, clean, easy to access and very secure. I would use this storage again!
Stephanie M | Overall ExperienceI reserved a 26footer a month before my move a day before my pick up I received a phone call stating I’ve been down sized to a 15 footer in which, cause me to make three trips and I went over my mileage and was charge almost $50 extra when I was the one who was inconvenience. Are you guys able to refund me the money I was charge for the mileage because y’all downsized my 26 footer to a 15 footer I can be reached at 610938-1503
Naimah j | Overall ExperienceThe entire staff was very courteous and professional. If I ever need storage space again, I will certainly use that facility.
VICTOR V | Overall ExperienceI can't remember the one girls name but she actually walked me around and showed me had access the facility. When we got to my unit there was stuff left from someone else, she called in an had a new one assigned. Excellent customer service
edward k | First ImpressionsAndrew's help And the office staff were exceptional as I have had a few BAD EXPERIENCES @ the 12 & Washington location and will not go back, Bravo to this location 100% difference in Service Quality.!!
John W | First ImpressionsRATS!! There were so many rat droppings in my unit that cleaning it out made me sick. Some of my items got completely destroyed by chewing, feces, or nesting.
Astra T | Overall ExperienceManager is really stupid,does not listen to reason. Has me as renting a unit for 10 months, I have never been on or seen this property. Dont know anything about their location. This dummy got my name somehow and has been harassing me about a lock for ten months. Hangs up when I tell him he has the wrong person. Noone I know could have given him my information. Real problem this guy.
Andrew H | Overall ExperienceSome of the worst customer service we have experience in our lives. We moved across the country and picking up a truck and dropping it off was supposed to be the easy part and uhaul made it absolutely horrendous. I have never stood in front of a person for 5 minutes waiting for them to even acknowledge my existence while they sit at the desk and pretend like I am not there. Zero communication, zero information about our rental. Not a single person at the uhaul facility in quartermaster plaza in Philadelphia had any idea what was going on with our reservation drop off, payment info, refund info. They did not even seem to know anything about their own facility. Prices, storage unit locations, hours. How do you run a business like that? Serious question. We have paid uhaul close to $3000 for the worst moving experience of our lives. We returned the uhaul with hundreds less miles than estimated and with more gas in the vehicle then when we picked it up and we still have not heard anythinf about being refunded the difference in the cost we originally paid. We are not going to let this go because It is truly unacceptable and something needs to be done about it. At the bare minimum, we need to be refunded for the difference in mileage/gas from the original payment versus how many miles we actually drove. Please get back to me by phone or email. 3039445338 eddiebeverly@gmail.com
Eduardo B | First ImpressionsMisunderstanding on phone. Frustrating but they always sounded polite. Called back when looked like problems resolved, it looks like I am being dodged. Put on hold every time. Etc
Charles C | First ImpressionsDavid was every helpful and I felt satisfied
Christopher M | First ImpressionsI had two issues in the five years I was there. In both cases, Mr. Yogbob was responsive and helpful. If I need storage again, I’ll be back. Thanks for everything.
Gregg M | Overall ExperienceThe Staff at this location was amazing and very detailed in what they knew about the rental and storage
SAMANTHA D | First ImpressionsFound a used cigarette butt on a box in my storage unit between visits. Likely was tossed and fell through the holes in the ceiling.
MARK H | Overall ExperienceEveryone who works at the Quartermaster UHaul are very knowledgeable, helpful, and friendly. I appreciated all their help.
Kimberly T | Overall ExperienceI was a wonderful experience
John S | First ImpressionsThere was a ridiculous amount of animal droppings. They were very large as if it was a rat. I had to throw everything out.
ISAIAH M | Overall ExperienceDavid was very nice to address my concerns.
DANIEL S | First ImpressionsI thought u was suppose to gf et the first month free
Ella R | First ImpressionsMy experience was great; it took about two weeks for my move-out to be processed and was only processed as a result of multiple phone calls and two notifications that I was late on my payment.
Mary P | Overall ExperienceI don’t like the fact after a day or two u get lock out ya unit for being late with the payment.
Tamir E | First ImpressionsThe guy working the desk spent more time on his iPhone than trying to attend to my needs. When I finally got a 10x10 until it was one with 3x3 of it taken up by a internal metal tube taking up a very large space of my alleged 10x10 rental area. There was also a large human feces in the unit itself, one I reported and asked to have removed. I’ve no idea if this has been done due to the employees disinterest in his job and fascination in his iPhone tiq toq or. Whatever kept his attention more important than me as a customer.
James B | First ImpressionsAll of my belongings was ruined due to holes in the roof of the unit I was renting And when I spoke with Management they was no help. Out of a 1 to 10 I give uhaul a 3 and I will never use or recommend U-Haul to anyone again
ANTOINETTE E | Overall ExperienceVery nice facility. Only wish there were more push carts near my dock. Went to storage 10 times and only saw one cart on one day.
Daniel L | First ImpressionsMy experience was pleasant the storage always very clean
GREGORY A | Overall ExperienceThe agent may know I contact did not greet me as a customer well I will ask the question he never answered professionally his take was I should know that
Gary S | First ImpressionsWorked well for what I needed. I unloaded ink es for storage and then loaded them again for a move. U-Haul box location isn’t convenient for the storage area, but I’m not sure how common it is to unload the crates into a regular storage unit. Seems like there should be a way to make this process more convenient for the customer. I realize it’s a warehouse, and mice are common but my belongings had mouse feces and urine all over it. You might want to treat the area. Staff seems happy and very helpful, although always very busy and wait times were long.
Dale J | Overall ExperienceThe manager Dave it was very helpful
CHARLES S | Overall ExperienceI have no complaints. I always get good service.
Stephanie P | First ImpressionsDavid is a terrible store manager! Should never work in customer service!!!
Antrica G | Overall ExperienceA dead rodent and rodent droppings were found all over my storage unit. When i mentioned it, the staffperson swept up the dead rodent but refused to sweep the open space, then was rude and uncooperative. A claim nor an followup took place the day of the incident. Didnt get a call back. Had to call back multille times before claim was opened - amd still never received any feedback about the claim. I ended my strage contract sooner than I wanted to because of this.
Christina H | Overall Experience0/10 experience
Tiffany E | Overall ExperienceThe front desk officer was not helpful at making the process smoother. The storage unit was difficult to access. It took us a long time to get in the unit and then found out the unit we were assigned to was locked… so we had to wait to be reassigned another unit which was more expensive since it was the only one available left. The overall experience was inconvenient.
Miao T | First ImpressionsShortly after I moved in 6years ago there was construction done on the building and my unit was a mess had to make an insurance claim to get my unit cleaned. Lighting was no and off in my area. Also when I moved out this weekend, the unit was all dusty again and climate control thermostat INSIDE the building was 80 degrees...outside temperature was in the 60's
RAYMOND L | Overall ExperienceDavid and his staff were unbelievably helpful and knowledgeable. I would highly recommend.
Craig H | Overall ExperienceMice got into all of my stuff and even ate books
Bonnie A | Overall ExperienceDavid was very helpful. It would be nice if the staff could keep the supply of locks up for future customers, since I did not budget time to purchase one at the Home Depot next door and this created a series of problems. David was helpful throughout the process.
Raphael K | First ImpressionsDavid & Andrew were above and beyond with the service. I was moving out of my storage and had to rent a truck, they help me during the whole process. I’m leaving but if in the future I need a storage I’ll definitely consider Uhaul again.
Natalia B | Overall ExperienceHorrible experience. I reserved a 10x7 unit in June for a august move in. My reservation wasn’t honored and the had no more 10 x7s available. After 90 minutes they gave me a 10x7 that was reserved by someone else. This unit had a uhaul lock on it for 3 weeks and they couldn’t remove it. Don’t know why. They don’t keep bolt cutters around??? I said I shouldn’t be charged rent for those 3 weeks the employee refunded my money and started over with rentinG a different unit The manager finally steps out of his office after hearing the employees struggling to fix the issues and reprimand him for refunding my money and spoke down to me as it was my problem that I didn’t let him know there was a problem getting into the unit. It would have been different if they had a key to remove the lock but couldn’t give access to the unit. It doesn’t matter if I physically started moving stuff in 3 weeks after I rented it.. the employees didn’t follow up at all to make sure it wasn’t and issue. They forgot about me as soon as I walked out the door. And the manager/ owner was a jerk
Kevin B | Overall ExperienceGreat staff. Very helpful on the first day. Only suggestion would be when cleaning possible spray or use small air fresheners for there was an odd smell, but other than that everything was good.
Danielle C | Overall ExperienceVery helpful even when I didn’t understand
John T | Overall ExperiencePerfect for my emergency situation. Location was a plus as well as access to other rental needs from u-haul.
diana r | Overall ExperienceThe staff were great. They took the time to show me the storage size options and then escorted me to the unit and made sure that I knew how to access and where to go.
kim s | Overall ExperienceAfter leaving the customer service area, I forgot to inquire about moving the due date to the 21st of the month. So, when I called back after returning back to my house. I called U-thul, I was put on hold for a couple of minutes, and the customer service representative answered the phone. This young man had an accent voice. I said to him that I just left the customer service area with my son and I wanted to move the due date back to the 21st of the month. He said to me that I would have to pay another month's rent in order to change the due date. I told him never mind and I hung up the phone.
mary a | First ImpressionsDavid and the other gentleman that was with him I 'm sorry I forgot his name were very professional and considerate. Both were very helpful and engaging.
Anthony F | First ImpressionsManager was very rude when the staff had an miscommunication with me. Never any carts available to load or iunload rented unit or van.
Yalanda o | Overall ExperienceStaff was rude and they never had available carts to travel from car to storage unit! Letting anyone I know never to use this storage facility!
BRIAN F | Overall ExperienceFriendly staff
Carol A | First ImpressionsThe staff were rude. The prices were too high. I continued to receive notices that my account was overdue even after I sent notification that I moved out. And there wasn’t carts readily available.
Keith H | Overall ExperienceOthello, (like the Shakespeare) was very helpful when I arrived to rent the 10' truck and explained the details on the available storage lockers with ease. The staff at this facility was incredibly friendly and my experience was an excellent one. My ability to obtain the truck and the storage locker really helped me when I needed it. Thank you guys, I appreciate you. - Christopher Hill
Christopher H | First ImpressionsNot enough staff and the Staff that was available was very slow
Tanya B | First ImpressionsVery very satisfied with the service
SOUTONOMA Y | Overall ExperienceNo AC, friendly staff
NAOMI F | First ImpressionsThe kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet
bryan m | Overall ExperienceWorst experience I ever had with David he’s immature and unprofessional
JOSEPH S | Overall ExperienceGarage door and elevator where not operational for quite sometime.
Christopher L | Overall ExperienceThe lights didn’t work and the storage was hard to find
Tamica J | First ImpressionsIt was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.
JOSEPH S | First ImpressionsStaff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.
RAHKEENA C | First Impressionsthe service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.
Clifton B | Overall ExperienceIt was a huge hassle — I couldn’t get the online reservation to work, so came in person. Was told AFTER paying that they don’t have the required locks and to go to Home Depot who doesn’t have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.
eli g | Overall ExperienceThe unit just wasn't the size I expected.
Ann M | Overall Experienceyour employees are very rude
Seyyit T | Overall ExperienceI just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.
Dorothy F | First ImpressionsWe have had pleasant experience so far.
Nancy M | First ImpressionsWe want to thank Andrew Yogboh for being a huge help in finding the best size unit and most convenient location for us. Andrew was friendly, patient and answered all of our questions and requests. Andrew went out of his way to make sure our unit was ready and clean for our move in. He was very professional at all times and very efficient with our time. We couldn't be more pleased with the service we received from him. We will be recommending U-Haul at Quartermaster Plaza to all our family and friends.
WILLIAM F | First ImpressionsThe young lady that helped me, went above and Beyond to make Sure Everything went smooth. In was. Sent. From an other facility that had my reservation but was sold out of units. The quartermaster facility was able to Accommodate me at the last minute and they were very helpful.
Stephanie M | First ImpressionsThis is my first experience with getting storage and Othello was very patient and helpful.
Michele M | First ImpressionsHad problems with the elevator other than that things were good everyone should be offered a card
William G | First Impressionsstorage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit
Alexander N | First ImpressionsThe two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you
Vincent T | First ImpressionsThe disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience
ANNAMARIE S | Overall ExperienceNo one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.
Angelo M | Overall ExperienceIt could have been more signs to show when my unit was. And more push karts to help me load my stuff.
Cherrelle F | Online Move InVery friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn’t idea.
Jamie N | Overall ExperienceThis is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.
Raul V | Overall ExperienceHad no problems and staff was always professional and helpful. This site was very secured
Norma G | Overall ExperienceThank You
RAYMOND B | Overall ExperienceAt this particular uhaul site the workers are slow and rude...
Valerie A | Overall ExperienceThe staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.
David D | Overall ExperienceStaff was knowledgeable, engaged and prepared.
Gavin M | First ImpressionsYou people have turned the rental process into a convoluted nightmare.
gabriel p | First ImpressionsJanjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!
Ashley F | First ImpressionsThis place was very clean and secure. The staff went above and beyond to make sure my needs were met. They also went above and beyond to accommodate me. I would highly suggest this place for your storage needs. Professional, caring, clean, and very safe facility.
Tabatha A | Overall ExperienceReally had an excellent experience. Had twin boys and outgrew my house, and having storage at uhaul made it tolerable until we moved into a larger home. Was well worth the money...
Raffaele M | Overall ExperienceStaff on check out were very professional, efficient and helpful. Staff at check in were sullen, disinterested in my experience and insisted that I purchase a U-Haul lock. When vacating the unit I noticed non U-Haul locks in use. Very much in keeping with the regrettable check-in experience.
Earl M | Overall ExperienceSuper convenient location accessible to all proximate interstate thru ways. The staff there is very knowledgeable and generous in their assistance.
RONALD J | Overall ExperiencePricing is a bit too high.. There was difficulty understanding the office team and manager.
DANIEL D | Overall ExperienceM
MICHAEL M | Overall ExperienceMy experience was disappointing
Michael R | First ImpressionsThey moved my stuff from outdoor storage to indoor without me knowing they stole two Big boxes full of brand new baby clothing and adult shoes almost $1500 worth of merchandise never uhaul again
Brian T | Overall ExperienceVery clean building nice staff my rental truck was a lil messed up
Ashley M | First ImpressionsCustomer service rep was extremely helpful, knowledgeable and professional. Great job!
Richard M | First ImpressionsI rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...
Carl J | First Impressionswaiting time is alway too long in Uhaul
WENJIE W | Overall ExperienceI have nothing to say is it was great and excellent and everyone was nice and done with a smile
eva k | First ImpressionsThank You
Leonard N | Overall ExperienceHorrible
Thomas H | Overall ExperienceThings went Awesome, Great customer service thanks
NAJA P | First ImpressionsThis was the first time I rented a storage unit and I will be back if I need one again. Easy experience.
Frederick C | Overall ExperienceI was told That i consented to automatic payments but i never did. When asked for proof of this i couldn’t be provided with any. Horrible service and I’ll never use their services again
Roy B | Overall Experiencethank you
yolanda d | First ImpressionsYour staff was very friendly
Janice L | Overall ExperienceAlways long wait times when needing staff assistance and very limited customer service
Grace G | Overall ExperienceI didn’t have any issues. I received notifications of any changes. No issues with the representatives.
JODY W | Overall ExperienceProcess was quick and simple.
David D | First ImpressionsCheck procedures and options need to to be explained better.
Karon M | Overall ExperienceWould not show me where it was
MICHAEL F | Overall ExperienceIt was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive
Deloris T | First ImpressionsFast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)
Stephen S | First Impressionsgood
anthony k | First ImpressionsDavid, has always given excellent service
Monica J | First ImpressionsGreat place and great service
ROBERT G | Overall ExperienceThank u for your services
cherrese s | Overall ExperienceEveryone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .
MARION K | Overall Experienceclean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.
MICHAEL O | ReservationThe only issue — and it happened more than once — was inability to successfully use the card key. Always had to go to the office for help getting into the building.
JAMES R | Overall Experiencepayments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.
Rita G | Overall ExperienceIt was very easy for me to select storage unit Your clerks did a good job assisting me thanks
Terry B | ReservationThe checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.
Karen R | Overall ExperienceProcedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.
Krista A | Overall ExperienceChange ur move out policy
THOMAS S | Overall Experience