Customer Reviews for U-Haul Moving & Storage at Quartermaster Plaza

2,241 reviews

2990 S 20th St   Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

(215) 468-2014

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 468-2014

2990 S 20th St
Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

LAURICE H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Everything was great. Pickup and reutrn were easy and I accomplished everything I wanted to with the truck.

Ryan D. 
Rating:
4.0

I had Truck Share 24/7 Reserved. This location key drop isn't working they didn't call me to let me know I couldn't pick up my truck rental until Customer Center opened. Which delayed my time schedule. I reserved 2 dozen moving pads they only had a dozen in stock.

Clifton W. 
Rating:
5.0

Nothing this is the most complete U-Haul facility that I ever been to the staff there was very professional I've never had a bad experience I really appreciate you guys service especially at the quartermaster Plaza the guys there are awesome very helpful

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

The representative was super friendly and explained everything to me in detail he was awesome friendly

Carrie R. 
Rating:
5.0

My Favorite Place For Rental & Superb Customer Service

James B. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
1.0

My reservation was moved to another location and I wasn't notified.

Jamal A. 
Rating:
5.0

Customer did not leave a comment.

Christine U. 
Rating:
4.0

Customer did not leave a comment.

Margaret O. 
Rating:
4.0

Easy return

John S. 
Rating:
5.0

My driver side mirror was so loose when I drove over the smallest bumps it would shift and I would need to roll down the window and adjust it. Making Driving at hiway speeds dangerous. Stoped at u haul and asked to put set screw in and they said it could not be done, they didn't even look at. Yes they offered a different truck but I was already loaded up.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

ISAAC N. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Pick up and drop off people we're super dooper riendly

Joey T. 
Rating:
5.0

Customer service representatives were all very knowledgeable and professional

Carolyn D. 
Rating:
3.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Staff was nice and helpful. The premises were clean and neat.

Kendall J. 
Rating:
5.0

One thing I'd like to mention is that one of my items (my mirror) was broken, not sure what happened. I hope to hear back from the insurance company soon.

ABHIJIT S. 
Rating:
4.0

If you can install Pull motors on the car carriers it would be great for a one man operated the motor instead of driving the cars on it will pull them on much safer.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Brand new truck drives very smooth! But Check ur receipt take pics because they will charge u extra for no reason.

Eric Z. 
Rating:
3.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Jacquelin C.  |  First Impressions 
Rating:
3.0

When I entered the vehicle I used my phone to fill out the approval rental checklist. My contract stated that the gas tank was half full, I noted that this was incorrect and uploaded a photo of the gauge showing just under one quarter full and added notes to this effect. I droped off the vehicle an hour later with three eights of a tank of gas. Arrving home I was emailed a receipt with a seventeen dollar charge for feul. This prompted a call with an over ten minute wait time, I chose a call back in ten to fifteen minutes. After thirty minutes with no call back I called again, a very helpful representative confirmed my account of the situation transferred me to customer service, another ten to fifteen minute wait until that person could assist me with a refund in the next two to three days. So, I followed all instructions, entered all information with photos to your platform, was overcharged then had to waste over an hour on a busy day (I rented the truck for a time sensitive project)with your customer service to have to wait a few days for a financial correction. Not a great experience.

martin C. 
Rating:
5.0

I can't remember the one girls name but she actually walked me around and showed me had access the facility. When we got to my unit there was stuff left from someone else, she called in an had a new one assigned. Excellent customer service

edward k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomirah M. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Martese M. 
Rating:
5.0

Always simple quick friendly and know the business

FRANCESCO P. 
Rating:
5.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Andrew and Aaron were very helpful and polite. I appreciate all the assistance they provided me today.

Sara K. 
Rating:
4.0

Customer did not leave a comment.

micael N. 
Rating:
5.0

Service there has been great

DARNELL H. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE G. 
Rating:
5.0

You guys are great

DELEY L. 
Rating:
3.0

No one was there

KATHLEEN P. 
Rating:
5.0

Great service

daneil C. 
Rating:
5.0

Customer did not leave a comment.

Bernard G. 
Rating:
5.0

The best

BRUNO Z. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
3.0

Customer did not leave a comment.

mistey H. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Keown K.  |  Overall Experience 
Rating:
5.0

I'm and out. Always have trucks. Never give problems.

Anthony T. 
Rating:
5.0

Nothing

Michel G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Latesha W. 
Rating:
5.0

David exemplifies a stellar General Manager. He maintains a very clean and quick operation. I have been renting vans often lately and I have a storage unit. I could not be more pleased with this location and his well trained, friendly staff! Definitely recommend!!!!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

PAUL S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Great customer service

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
3.0

1.Do not hang up on your customer when they are calling to ensure their reservation is good the night before. 2. Don't tell your customer they ordered the wrong service when its: A. untrue. B. They are showing you uhauls contract. C. And you are not taking responsibility for your workers lack of professionalism. 3. Thank you for FINALLY listening to me and stop making excuses. I should not have had to repeatedly explain myself to exhaustion.

Anita H. 
Rating:
5.0

Reserved online for 24hrs. But not available for 24hrs when pick up the equipment. Please !!! fix the online system.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

SHEYIANNA S. 
Rating:
4.0

David was great

Tomas D. 
Rating:
5.0

Customer did not leave a comment.

Crystal D.  |  Overall Experience 
Rating:
1.0

I won't use your services again, so there is no next time

Tarek A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

DESTINEY S. 
Rating:
5.0

Andrew's help And the office staff were exceptional as I have had a few BAD EXPERIENCES @ the 12 & Washington location and will not go back, Bravo to this location 100% difference in Service Quality.!!

John W.  |  First Impressions 
Rating:
5.0

Guy there was very nice.

Belinda G. 
Rating:
2.0

RATS!! There were so many rat droppings in my unit that cleaning it out made me sick. Some of my items got completely destroyed by chewing, feces, or nesting.

ASTRA T.  |  Overall Experience 
Rating:
1.0

They messed my reservation. The kid working the front had zero customer service. Very rude and unprofessional. Horrible experience dealing with him. The other gentleman was great. You seriously need to update your personal. The truck ran horrible and was disgusting inside. I had to wipe down everything. Never again

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L.  |  Overall Experience 
Rating:
2.0

need to have someone at the front to attend customers...there is no one the front and i had to wait 20 minutes or have to go outside to look for someone to attend me...have someone at the register...

DANIEL G. 
Rating:
5.0

Thanks

FATHI I. 
Rating:
5.0

Very friendly employee .i have a great experience.

Salman K. 
Rating:
5.0

Fast and Friendly

Neil O. 
Rating:
1.0

Manager is really stupid,does not listen to reason. Has me as renting a unit for 10 months, I have never been on or seen this property. Dont know anything about their location. This dummy got my name somehow and has been harassing me about a lock for ten months. Hangs up when I tell him he has the wrong person. Noone I know could have given him my information. Real problem this guy.

Andrew H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO J. 
Rating:
1.0

This location filed a police report 9 months after I dropped it off in another state saying it was a "stolen vehicle" without even making contact with me first, and this is unacceptable and shameful (possibly illegal). This location wasn't even aware that I had a one-way trip to a destination other than theirs and thus never even attempted to contact that location to see if I dropped it off there before filing a police report - obviously I had indeed dropped it off per the contract. It is my goal to never use UHaul again after this and I will let others know that the company undertakes backhanded and seedy practices of never giving receipts or formal paperwork upon dropoff (yet later demanding them or saying I'll be liable) and attempting to force you to pay them for a "stolen trailer" nearly a year after.

JOHN G. 
Rating:
1.0

They should check beginning and ending mileage also check oil. We had to put 2 quarts of oil in truck plus truck was shaking and need of wheel alignment

RAYMOND A. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia V. 
Rating:
5.0

My items was in storage for a year and was kept safe.

JAMES N. 
Rating:
5.0

In and out, always have what you need. If you're in south philly this is the only uhaul to see.

FRANCESCO P. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Peter A.  |  Overall Experience 
Rating:
4.0

The self return process gave me problems I initially UT after i called the 800# the staff was helpful and I was able to complete the process.

PAUL K. 
Rating:
5.0

The Best

BRUNO Z. 
Rating:
5.0

Not much just keep doing the good work

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

BOGDAN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES EARL M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

TERELL H. 
Rating:
5.0

All good

Mark G. 
Rating:
3.0

The guys need to start checking the backs of the truck. There was pieces of styrofoam all over and a 16 foot pipe in the back of my 26 foot rental today.

Derrick J. 
Rating:
1.0

Some of the worst customer service we have experience in our lives. We moved across the country and picking up a truck and dropping it off was supposed to be the easy part and uhaul made it absolutely horrendous. I have never stood in front of a person for 5 minutes waiting for them to even acknowledge my existence while they sit at the desk and pretend like I am not there. Zero communication, zero information about our rental. Not a single person at the uhaul facility in quartermaster plaza in Philadelphia had any idea what was going on with our reservation drop off, payment info, refund info. They did not even seem to know anything about their own facility. Prices, storage unit locations, hours. How do you run a business like that? Serious question. We have paid uhaul close to $3000 for the worst moving experience of our lives. We returned the uhaul with hundreds less miles than estimated and with more gas in the vehicle then when we picked it up and we still have not heard anythinf about being refunded the difference in the cost we originally paid. We are not going to let this go because It is truly unacceptable and something needs to be done about it. At the bare minimum, we need to be refunded for the difference in mileage/gas from the original payment versus how many miles we actually drove. Please get back to me by phone or email. 3039445338 eddiebeverly@gmail.com

Eduardo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta P. 
Rating:
2.0

Misunderstanding on phone. Frustrating but they always sounded polite. Called back when looked like problems resolved, it looks like I am being dodged. Put on hold every time. Etc

CHARLES C.  |  First Impressions 
Rating:
5.0

The best

Bruno Z. 
Rating:
1.0

Get your receipt before you go! I brought my truck back and it wasn't checked in by anyone until an hour later and I gave the keys right to the worker. I was SEVERELY overcharged and had to write into support regarding the matter to rectify the situation.

David C. 
Rating:
4.0

Customer did not leave a comment.

Jerome F. 
Rating:
3.0

Customer did not leave a comment.

BETTY M.  |  Overall Experience 
Rating:
5.0

David was every helpful and I felt satisfied

Christopher M.  |  First Impressions 
Rating:
5.0

Everything was great the truck was clean the storage area was well maintained and secure. I can't think of anything to improve my experience was good, I also appreciate David' guiding me through the process. He was very helpful. 😊👍🏾

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

Tina W.  |  Overall Experience 
Rating:
1.0

All the staff are not profesional. No politeness. Poor service. Very dissapointed.

IGNAS W. 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

The people here are always friendly, and they were helpful.

Jason V. 
Rating:
2.0

Customer did not leave a comment.

EILEEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leia w.  |  Overall Experience 
Rating:
5.0

None

JEROME M. 
Rating:
1.0

My rental was taken in and I was charged a gas fee when I already filled it back to the amount I received it with. That info is clearly on the contract. Was a big show of on the phone, going back to location, asked by the Manager for a pic of what the gas was when I dropped it off(good thing I backed myself up), also asked for a pic of gas when I picked it up which all customers need to do when picking up so he should know that & not ask me for it. Was not pleased.

Michael H. 
Rating:
5.0

The best

Bruno Z. 
Rating:
3.0

Customer did not leave a comment.

sade g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Nothing just keep going forward

BOUSSAD B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
1.0

You can call me and I'll be happy to share my complaints

EDWARD V. 
Rating:
4.0

Customer did not leave a comment.

craig G. 
Rating:
5.0

I had two issues in the five years I was there. In both cases, Mr. Yogbob was responsive and helpful. If I need storage again, I’ll be back. Thanks for everything.

Gregg M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markese j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
5.0

The Staff at this location was amazing and very detailed in what they knew about the rental and storage

SAMANTHA D.  |  First Impressions 
Rating:
4.0

Found a used cigarette butt on a box in my storage unit between visits. Likely was tossed and fell through the holes in the ceiling.

Mark H.  |  Overall Experience 
Rating:
5.0

Everyone who works at the Quartermaster UHaul are very knowledgeable, helpful, and friendly. I appreciated all their help.

Kimberly T.  |  Overall Experience 
Rating:
5.0

I was a wonderful experience

John S.  |  First Impressions 
Rating:
1.0

There was a ridiculous amount of animal droppings. They were very large as if it was a rat. I had to throw everything out.

ISAIAH M.  |  Overall Experience 
Rating:
4.0

David was very nice to address my concerns.

DANIEL S.  |  First Impressions 
Rating:
5.0

I thought u was suppose to gf et the first month free

ella r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gENNARO p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sulyman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sulyman H.  |  Overall Experience 
Rating:
4.0

My experience was great; it took about two weeks for my move-out to be processed and was only processed as a result of multiple phone calls and two notifications that I was late on my payment.

Mary P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sid S.  |  Overall Experience 
Rating:
3.0

I don’t like the fact after a day or two u get lock out ya unit for being late with the payment.

Tamir E.  |  First Impressions 
Rating:
2.0

The guy working the desk spent more time on his iPhone than trying to attend to my needs. When I finally got a 10x10 until it was one with 3x3 of it taken up by a internal metal tube taking up a very large space of my alleged 10x10 rental area. There was also a large human feces in the unit itself, one I reported and asked to have removed. I’ve no idea if this has been done due to the employees disinterest in his job and fascination in his iPhone tiq toq or. Whatever kept his attention more important than me as a customer.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arturs K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

EILEEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas G.  |  Overall Experience 
Rating:
1.0

All of my belongings was ruined due to holes in the roof of the unit I was renting And when I spoke with Management they was no help. Out of a 1 to 10 I give uhaul a 3 and I will never use or recommend U-Haul to anyone again

ANTOINETTE E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ruben I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sulyman H.  |  First Impressions 
Rating:
4.0

Very nice facility. Only wish there were more push carts near my dock. Went to storage 10 times and only saw one cart on one day.

Daniel L.  |  First Impressions 
Rating:
5.0

My experience was pleasant the storage always very clean

GREGORY A.  |  Overall Experience 
Rating:
1.0

The agent may know I contact did not greet me as a customer well I will ask the question he never answered professionally his take was I should know that

Gary S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kimberley S.  |  First Impressions 
Rating:
3.0

Worked well for what I needed. I unloaded ink es for storage and then loaded them again for a move. U-Haul box location isn’t convenient for the storage area, but I’m not sure how common it is to unload the crates into a regular storage unit. Seems like there should be a way to make this process more convenient for the customer. I realize it’s a warehouse, and mice are common but my belongings had mouse feces and urine all over it. You might want to treat the area. Staff seems happy and very helpful, although always very busy and wait times were long.

Dale J.  |  Overall Experience 
Rating:
5.0

The manager Dave it was very helpful

CHARLES S.  |  Overall Experience 
Rating:
5.0

I have no complaints. I always get good service.

Stephanie P.  |  First Impressions 
Rating:
1.0

David is a terrible store manager! Should never work in customer service!!!

Antrica G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mikael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keenira M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal A.  |  Overall Experience 
Rating:
2.0

A dead rodent and rodent droppings were found all over my storage unit. When i mentioned it, the staffperson swept up the dead rodent but refused to sweep the open space, then was rude and uncooperative. A claim nor an followup took place the day of the incident. Didnt get a call back. Had to call back multille times before claim was opened - amd still never received any feedback about the claim. I ended my strage contract sooner than I wanted to because of this.

Christina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hermas N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie P.  |  Overall Experience 
Rating:
1.0

0/10 experience

Tiffany E.  |  Overall Experience 
Rating:
1.0

The front desk officer was not helpful at making the process smoother. The storage unit was difficult to access. It took us a long time to get in the unit and then found out the unit we were assigned to was locked… so we had to wait to be reassigned another unit which was more expensive since it was the only one available left. The overall experience was inconvenient.

Miao T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INDIRA B.  |  First Impressions 
Rating:
1.0

Shortly after I moved in 6years ago there was construction done on the building and my unit was a mess had to make an insurance claim to get my unit cleaned. Lighting was no and off in my area. Also when I moved out this weekend, the unit was all dusty again and climate control thermostat INSIDE the building was 80 degrees...outside temperature was in the 60's

RAYMOND L.  |  Overall Experience 
Rating:
5.0

David and his staff were unbelievably helpful and knowledgeable. I would highly recommend.

Craig H.  |  Overall Experience 
Rating:
4.0

Mice got into all of my stuff and even ate books

Bonnie A.  |  Overall Experience 
Rating:
4.0

David was very helpful. It would be nice if the staff could keep the supply of locks up for future customers, since I did not budget time to purchase one at the Home Depot next door and this created a series of problems. David was helpful throughout the process.

Raphael K.  |  First Impressions 
Rating:
5.0

David & Andrew were above and beyond with the service. I was moving out of my storage and had to rent a truck, they help me during the whole process. I’m leaving but if in the future I need a storage I’ll definitely consider Uhaul again.

Natalia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W.  |  First Impressions 
Rating:
1.0

Horrible experience. I reserved a 10x7 unit in June for a august move in. My reservation wasn’t honored and the had no more 10 x7s available. After 90 minutes they gave me a 10x7 that was reserved by someone else. This unit had a uhaul lock on it for 3 weeks and they couldn’t remove it. Don’t know why. They don’t keep bolt cutters around??? I said I shouldn’t be charged rent for those 3 weeks the employee refunded my money and started over with rentinG a different unit The manager finally steps out of his office after hearing the employees struggling to fix the issues and reprimand him for refunding my money and spoke down to me as it was my problem that I didn’t let him know there was a problem getting into the unit. It would have been different if they had a key to remove the lock but couldn’t give access to the unit. It doesn’t matter if I physically started moving stuff in 3 weeks after I rented it.. the employees didn’t follow up at all to make sure it wasn’t and issue. They forgot about me as soon as I walked out the door. And the manager/ owner was a jerk

Kevin B.  |  Overall Experience 
Rating:
4.0

Great staff. Very helpful on the first day. Only suggestion would be when cleaning possible spray or use small air fresheners for there was an odd smell, but other than that everything was good.

Danielle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent F.  |  Overall Experience 
Rating:
5.0

Very helpful even when I didn’t understand

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  First Impressions 
Rating:
5.0

Perfect for my emergency situation. Location was a plus as well as access to other rental needs from u-haul.

diana r.  |  Overall Experience 
Rating:
5.0

The staff were great. They took the time to show me the storage size options and then escorted me to the unit and made sure that I knew how to access and where to go.

kim s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashionna C.  |  First Impressions 
Rating:
3.0

After leaving the customer service area, I forgot to inquire about moving the due date to the 21st of the month. So, when I called back after returning back to my house. I called U-thul, I was put on hold for a couple of minutes, and the customer service representative answered the phone. This young man had an accent voice. I said to him that I just left the customer service area with my son and I wanted to move the due date back to the 21st of the month. He said to me that I would have to pay another month's rent in order to change the due date. I told him never mind and I hung up the phone.

mary anne s.  |  First Impressions 
Rating:
5.0

David and the other gentleman that was with him I 'm sorry I forgot his name were very professional and considerate. Both were very helpful and engaging.

Anthony F.  |  First Impressions 
Rating:
2.0

Manager was very rude when the staff had an miscommunication with me. Never any carts available to load or iunload rented unit or van.

Yalanda o.  |  Overall Experience 
Rating:
1.0

Staff was rude and they never had available carts to travel from car to storage unit! Letting anyone I know never to use this storage facility!

BRIAN F.  |  Overall Experience 
Rating:
5.0

Friendly staff

Carol A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sehar S.  |  Overall Experience 
Rating:
1.0

The staff were rude. The prices were too high. I continued to receive notices that my account was overdue even after I sent notification that I moved out. And there wasn’t carts readily available.

Keith H.  |  Overall Experience 
Rating:
5.0

Othello, (like the Shakespeare) was very helpful when I arrived to rent the 10' truck and explained the details on the available storage lockers with ease. The staff at this facility was incredibly friendly and my experience was an excellent one. My ability to obtain the truck and the storage locker really helped me when I needed it. Thank you guys, I appreciate you. - Christopher Hill

Christopher H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

FAJR P.  |  Overall Experience 
Rating:
3.0

Not enough staff and the Staff that was available was very slow

Tanya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antrica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hermas N.  |  Overall Experience 
Rating:
5.0

Very very satisfied with the service

SOUTONOMA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanine T.  |  First Impressions 
Rating:
2.0

No AC, friendly staff

NAOMI F.  |  First Impressions 
Rating:
3.0

The kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet

bryan m.  |  Overall Experience 
Rating:
1.0

Worst experience I ever had with David he’s immature and unprofessional

JOSEPH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lila P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrienne R.  |  Overall Experience 
Rating:
3.0

Garage door and elevator where not operational for quite sometime.

Christopher L.  |  Overall Experience 
Rating:
1.0

The lights didn’t work and the storage was hard to find

Tamica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  First Impressions 
Rating:
1.0

It was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.

JOSEPH S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Andy K.  |  Overall Experience 
Rating:
4.0

Staff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.

RAHKEENA C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rudy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

the service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.

Clifton B.  |  Overall Experience 
Rating:
1.0

It was a huge hassle — I couldn’t get the online reservation to work, so came in person. Was told AFTER paying that they don’t have the required locks and to go to Home Depot who doesn’t have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.

eli g.  |  Overall Experience 
Rating:
3.0

The unit just wasn't the size I expected.

ANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hermas N.  |  First Impressions 
Rating:
1.0

your employees are very rude

Seyyit T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIELLE C.  |  Overall Experience 
Rating:
5.0

I just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.

Dorothy F.  |  First Impressions 
Rating:
4.0

We have had pleasant experience so far.

Nancy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A.  |  First Impressions 
Rating:
5.0

We want to thank Andrew Yogboh for being a huge help in finding the best size unit and most convenient location for us. Andrew was friendly, patient and answered all of our questions and requests. Andrew went out of his way to make sure our unit was ready and clean for our move in. He was very professional at all times and very efficient with our time. We couldn't be more pleased with the service we received from him. We will be recommending U-Haul at Quartermaster Plaza to all our family and friends.

WILLIAM F.  |  First Impressions 
Rating:
5.0

The young lady that helped me, went above and Beyond to make Sure Everything went smooth. In was. Sent. From an other facility that had my reservation but was sold out of units. The quartermaster facility was able to Accommodate me at the last minute and they were very helpful.

Stephanie M.  |  First Impressions 
Rating:
5.0

This is my first experience with getting storage and Othello was very patient and helpful.

Michele M.  |  First Impressions 
Rating:
3.0

Had problems with the elevator other than that things were good everyone should be offered a card

William G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helena S.  |  Overall Experience 
Rating:
3.0

storage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit

Alexander N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMUEL C.  |  Overall Experience 
Rating:
5.0

The two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you

Vincent T.  |  First Impressions 
Rating:
1.0

The disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience

ANNAMARIE S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kijan M.  |  Overall Experience 
Rating:
1.0

No one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.

Angelo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

stephen w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Angelo M.  |  Overall Experience 
Rating:
3.0

It could have been more signs to show when my unit was. And more push karts to help me load my stuff.

Cherrelle F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert Z.  |  First Impressions 
Rating:
3.0

Very friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn’t idea.

Jamie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole Y.  |  Overall Experience 
Rating:
1.0

This is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.

Raul V.  |  Overall Experience 
Rating:
5.0

Had no problems and staff was always professional and helpful. This site was very secured

Norma G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN L.  |  Overall Experience 
Rating:
4.0

Thank You

RAYMOND B.  |  Overall Experience 
Rating:
1.0

At this particular uhaul site the workers are slow and rude...

Valerie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaqae B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Toluwatayo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia B.  |  First Impressions 
Rating:
3.0

The staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.

David D.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, engaged and prepared.

Gavin M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathan K.  |  Overall Experience 
Rating:
1.0

You people have turned the rental process into a convoluted nightmare.

gabriel p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amedeo G.  |  First Impressions 
Rating:
5.0

Janjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!

Ashley F.  |  First Impressions 
Rating:
5.0

This place was very clean and secure. The staff went above and beyond to make sure my needs were met. They also went above and beyond to accommodate me. I would highly suggest this place for your storage needs. Professional, caring, clean, and very safe facility.

Tabatha A.  |  Overall Experience 
Rating:
5.0

Really had an excellent experience. Had twin boys and outgrew my house, and having storage at uhaul made it tolerable until we moved into a larger home. Was well worth the money...

Raffaele M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  Overall Experience 
Rating:
4.0

Staff on check out were very professional, efficient and helpful. Staff at check in were sullen, disinterested in my experience and insisted that I purchase a U-Haul lock. When vacating the unit I noticed non U-Haul locks in use. Very much in keeping with the regrettable check-in experience.

Earl M.  |  Overall Experience 
Rating:
5.0

Super convenient location accessible to all proximate interstate thru ways. The staff there is very knowledgeable and generous in their assistance.

RONALD J P.  |  Overall Experience 
Rating:
3.0

Pricing is a bit too high.. There was difficulty understanding the office team and manager.

DANIEL D.  |  Overall Experience 
Rating:
5.0

M

MICHAEL M.  |  Overall Experience 
Rating:
1.0

My experience was disappointing

Michael R.  |  First Impressions 
Rating:
1.0

They moved my stuff from outdoor storage to indoor without me knowing they stole two Big boxes full of brand new baby clothing and adult shoes almost $1500 worth of merchandise never uhaul again

Brian T.  |  Overall Experience 
Rating:
4.0

Very clean building nice staff my rental truck was a lil messed up

Ashley M.  |  First Impressions 
Rating:
5.0

Customer service rep was extremely helpful, knowledgeable and professional. Great job!

Richard M.  |  First Impressions 
Rating:
1.0

I rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...

Carl J.  |  First Impressions 
Rating:
4.0

waiting time is alway too long in Uhaul

WENJIE W.  |  Overall Experience 
Rating:
5.0

I have nothing to say is it was great and excellent and everyone was nice and done with a smile

eva k.  |  First Impressions 
Rating:
4.0

Thank You

Leonard N.  |  Overall Experience 
Rating:
1.0

Horrible

Thomas H.  |  Overall Experience 
Rating:
5.0

Things went Awesome, Great customer service thanks

NAJA P.  |  First Impressions 
Rating:
5.0

This was the first time I rented a storage unit and I will be back if I need one again. Easy experience.

Frederick C.  |  Overall Experience 
Rating:
1.0

I was told That i consented to automatic payments but i never did. When asked for proof of this i couldn’t be provided with any. Horrible service and I’ll never use their services again

Roy B.  |  Overall Experience 
Rating:
5.0

thank you

yolanda d.  |  First Impressions 
Rating:
5.0

Your staff was very friendly

Janice L.  |  Overall Experience 
Rating:
2.0

Always long wait times when needing staff assistance and very limited customer service

Grace G.  |  Overall Experience 
Rating:
5.0

I didn’t have any issues. I received notifications of any changes. No issues with the representatives.

JODY W.  |  Overall Experience 
Rating:
5.0

Process was quick and simple.

David D.  |  First Impressions 
Rating:
5.0

Check procedures and options need to to be explained better.

Karon M.  |  Overall Experience 
Rating:
3.0

Would not show me where it was

MICHAEL F.  |  Overall Experience 
Rating:
1.0

It was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive

Deloris T.  |  First Impressions 
Rating:
5.0

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

Stephen S.  |  First Impressions 
Rating:
5.0

good

anthony k.  |  First Impressions 
Rating:
5.0

David, has always given excellent service

Monica J.  |  First Impressions 
Rating:
5.0

Great place and great service

ROBERT G.  |  Overall Experience 
Rating:
3.0

Thank u for your services

cherrese s.  |  Overall Experience 
Rating:
5.0

Everyone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .

MARION K.  |  Overall Experience 
Rating:
5.0

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

MICHAEL O.  |  Reservation 
Rating:
4.0

The only issue — and it happened more than once — was inability to successfully use the card key. Always had to go to the office for help getting into the building.

JAMES R.  |  Overall Experience 
Rating:
2.0

payments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.

Rita G.  |  Overall Experience 
Rating:
5.0

It was very easy for me to select storage unit Your clerks did a good job assisting me thanks

Terry B.  |  Reservation 
Rating:
1.0

The checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.

Karen R.  |  Overall Experience 
Rating:
2.0

Procedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.

Krista A.  |  Overall Experience 
Rating:
4.0

Change ur move out policy

THOMAS S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top