The fuel level wasn't correct take 1 hour to get truck. And more time to get the fuel level correctly.I only need the truck for 2 hours and take me about that long to get it. No customer service skills. They make me feel like they just want my money but no help on issues that they create.Arturo S.
Customer Reviews for U-Haul Moving & Storage at Rainbow Blvd
Las Vegas, NV 89108
(Smoke Ranch Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.Hollie A.
I found the online check in difficult, idk if my phone was slow or what but luckily the was someone there to assist me with pickup and returning.Cherry W.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Jonathan F.
The employee that helped us was very friendly and helpful, give this person a raise.Robert M.
Customer did not leave a comment.Jose B.
Customer did not leave a comment.Leslie W.
Customer did not leave a comment.Cody C.
Everything was excellent. Would recommend to family and friebdsCassandra S.
I always use Uhaul for my moving truck and vehicle transport trailers. However, this location is not well equipped in the front parking area off the street to accommodate ease of parking in order to get the equipment needed. The staff at this location are awesome!!!!! Unfortunately they are having to work in a very constricted area.Flen R.
Nothing. Staff was efficient & friendly.Mary M.
Customer did not leave a comment.Tommy A.
Cruise Control would be nice for cross country trip.jack H.
Customer did not leave a comment.Mark Q.
Customer did not leave a comment.JOSE V.
Nothing that I can think of. Everything and everyone was perfect! Friendly atmosphere and customer service was great . There are other locations that are near where I live, but this is going to the only place I will use.Palma S.
Staff extremely polite and helpful. I've used this location before and the service is first class.Gary S.
Customer did not leave a comment.Roberta S.
Way to understaffed with just one person receiving and checking out customers. Took 45 minutes to return my trailer. Other locations I'm out in 10 minutes tops.Octavio G.
Customer did not leave a comment.Vivienne L.
Amazing customer service through out.Andrew M.
Customer did not leave a comment.Christina J.
I was very pleased with how easy the whole process was. Staff were all extremely helpful.Elizabeth S.
Customer did not leave a comment.Bruce L.
Customer did not leave a comment.Huguette J.
very good service and quick.Darryl K.
Customer did not leave a comment.Mellaney W.
Associates were polite and friendly. Check out and check in were fast and efficient. Great experience, would definitely use this location againPark L.
so happy you were open later than my orig location where I reserved my truck. I arrived at the other location on time where my reservation was and was sad to see my truck was gone and I could not contact anyone for help. I edited my reservation and your location was able to assist me when I was really scared I would not be able to find an alternative. thank you for turning a bad situation into a great experience.Sarah S.
This was the WORST Uhaul experience of my life. This location is a dangerous ghetto with homeless people all around. There is nowhere to park to enter the building for transactions, and the staff was barely able to communicate with me. I was overcharged for a vehicle I didn't even use because it wasn't what I needed, and treated terrible. Awful!!!!!Guillaume B.
I think it would be a great ideal for a quick walk through with the customers. Especially first time uhaul renters. That way they know where all the important switches/buttons are for the vehicle,minus standard vehicle gears and switches they should already know.JEREMIAH JEFFREY B.
Customer did not leave a comment.Marquis W.
Not sure if I'm saying or spelling the manager's name correctly Monesha ?! But she is everything about customer service. There was a slight mishap when reserving and then picking up my Uhaul. She apologized many times and quickly fixed the issue and even offered an awesome credit for my inconvenience. I understand things happen so I was completely fine. If you want to experience quality customer service come to this location (Rainbow) you will not be disappointed. Everyone was so helpful and kind. I appreciated that in this stressful time that moving brings. Thank you a bunch y'all !! I'll definitely be back ;)JULIANN F.
Customer did not leave a comment.Joeseph H. | Overall Experience
Customer did not leave a comment.Shawntae A. | Overall Experience
Customer did not leave a comment.Mayra C. | Overall Experience
Was not happy with advertising $19.00.turnes out to charge milage plus Gas. I understand charging for the gas, even cleaning and over time. But not when it only 10 miles or whatever.Thank you!Irma C.
Customer did not leave a comment.Vinicius M.
Customer did not leave a comment.GARY B.
Both the clerk who handled the registration and Patrick who preps the cars and handles turn in were very friendly, fast, and professional.James W.
Customer did not leave a comment.Gilberto V. | Overall Experience
Customer did not leave a comment.Lloyd S.
The young lady that assisted me was great. Great cuisine service. Thank youDanielle M. | First Impressions
As a new resident to Las Vegas, I needed to download my uhaul truck to a facility during my house hunting. And they were quick to set me up and get me in to their facility. Thank youRichard A. | Overall Experience
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Gary O.
Know all the aspects of the business so when a customer asks you a question , you can give them answer, NOT ,'I don't know'.Jovita B.
No good customer service Very little information given Attitude Asked where we can park while we get the uhaul the rep said â€œi dont know theres no parking spacesâ€ Did not notify me of a $20 after hours fee even when i asked about a fee Kept my returning time as 8:30 when i asked to change it to 7:30pm due to 8:30 being a mistakeMelvin A.
It's all good.Lu Anne E.
Customer did not leave a comment.Felicia C.
Customer did not leave a comment.Lynn A. | Overall Experience
Customer did not leave a comment.Bobbi O.
Wonderful staff everyone was so helpful and the storage facility was overall clean and well secured all around so nobody gets in unless they have access.CRISTINA C. | Overall Experience
App kept crashing, but in store staff was able to help check out the truck.Constantinos F.
Customer did not leave a comment.Joy G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Dwayne B.
Thank youLeslie G.
Customer did not leave a comment.Christine A.
Customer did not leave a comment.Francine H. | First Impressions
The best experience like always. Friendly staff and great customer service. Easy to rent any equipment with in the company. Thank you team U-Haul!Sergio A.
They all did great, from the AM shift to the pre-close PM crew. Will be back again for my next future move.IAN P.
I was given the run around.raeneishia b. | First Impressions
Customer did not leave a comment.Tammy B. | Overall Experience
I just don’t agree with the truck rental price for moving out of state the prices has tripled prices is unreal an family are moving because Covid has caused them they jobs an everybody want to raise there price that’s called kicking a person when they are down 🥺KENNETH LYDELL G. | First Impressions
Customer did not leave a comment.Christopher R. | First Impressions
Customer did not leave a comment.Craig Y.
Customer did not leave a comment.trevor H.
Customer did not leave a comment.Kelly P. | Overall Experience
Customer did not leave a comment.Antoinette B. | First Impressions
The staff here at the N. Rainbow location is probably the most professional and friendly I have ever encountered. Both the woman who checked us out and the man who checked me in worth both very friendly and professional. I would absolutely use this location again and not hesitate to recommend it to a friend.JEFFREY ALAN J.
Customer did not leave a comment.Alexandra H. | Overall Experience
Customer did not leave a comment.oscar l. | Overall Experience
Customer did not leave a comment.Junior P. | Overall Experience
Customer did not leave a comment.Andrea T. | First Impressions
Ordered and paid for a hand truck. Didn't get one.Monique P.
Billing duplication with pending that's not clearedsusette D.
Customer did not leave a comment.Nivia B. | Online Move In
Customer did not leave a comment.JACQUELINE JEAN- K.
Customer did not leave a comment.jeff m. | Overall Experience
Manager lacked customer service skills and needs to tone it down a bit. Her demeanor was aggressive and made me uncomfortable. I have rented from many of U-Haul s across the nation but by far this was the worstErvin G.
The woman who checked us out was friendly and patient and knowledgeable. She was a pleasure to work with.NEIL WILLIAM S.
Once I got the truck, I couldn't get out the back gate. LOLKathleen B.
Customer did not leave a comment.ARCHIE ANTHONY E.
Staff very pleasant especially at drop off the gentleman was so helpful.Kelvin A. | First Impressions
Customer did not leave a comment.TAMARA LARA C.
Customer did not leave a comment.CARMEN S.
Neisha was great❗Mitchell C. | Overall Experience
Customer did not leave a comment.Kimberly M. | Overall Experience
Daniel (I think is his name?) the one who checked me in and out was amazing. He was so helpful and went above and beyond to explain things. He had a great attitude and it's obvious he takes pride in his job. I had a great experience because of him.ELIZABETH MARIE B.
A short time used but it was a great experience.Carrie P. | Overall Experience
Customer did not leave a comment.HENRY G. | Overall Experience
Es un lugar muy seguro y los trabajadores estan muy atentos al reguardo de las pertenencias de nosotrosROGER P. | Overall Experience
The manager was amazing , don’t wanna spell her name wrong but , I think it’s neivha . She was patient an polite Always helpful an understanding.great placeDERICK/Siera M. | Overall Experience
Customer did not leave a comment.KEVIN F.
Customer did not leave a comment.Lauren P.
Very freindlyTHERESA NOEL B.
Friendly staff and very helpfulDavid W. | First Impressions
I love this location and the staff. I was there for about 5-6 years with no complaints.Jaquin F. | Overall Experience
Customer did not leave a comment.Igancio C. | Overall Experience
Customer did not leave a comment.Joseph M.
Customer service was probably the only thing that I felt was lacking. I was ignored for 10 mins until someone finally asked me what I was there for. Overall I do feel they did a good jobFred R.
Customer did not leave a comment.LINDA MAY M.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.MARK RANDOLPH D.
Good vehicle , good attencion in general a good experience ...but I dont like the gas tank was not full y guess that is a bad thing for costumers . I drove just 26 milles , then I put some gas on it .At return they try to over charge me 8 dollars for gas !!.How they know exactly ?? Next time please gime a full tank vehicle it is easy for costumersMARIO ANGEL A.
Outstanding customer service, Jason provided a fast and efficient check out!Leury R.
Very nice employeesPaul P. | First Impressions
We have used this location quite a few times before and the service has always been very good.DAVID BRUCE G.
Uhaul is asking for too much PII information to rent a truck. I should only provide my driver's license and credit card number.Deray W.
The experience was very very good. The manager was nice and knowledgeable. I will definitely use uhaul again. This location was great! Thank you. I also liked the app feature.Catalina F.
The staff was extremely helpful… and I was in dire help. Beyond that, they were kind. That goes such a long way in good feelings for your staff. Pleasantly surprised!! No only will I use UHaul again, will definitely recommend!!JARED C. | First Impressions
Customer did not leave a comment.JOHN WHITCOMB H.
Customer did not leave a comment.MARK M. | First Impressions
The staff was courteous and helpfulSUHEY S.
Great staff to work withMichael F. | Overall Experience
It was a truly terrible experience to have been a tenant at this UHaul! I hope your CEO Joe will get this feedback!Allanna W. | Overall Experience
Everything was great accept for the other location on university street. That lady was not very friendly.DERRICK LASHUN P.
Customer did not leave a comment.Jasmine H.
Customer did not leave a comment.Mauricio G. | Overall Experience
Customer did not leave a comment.MING C.
Well I'm not sure what else can be done for this location. I think Uhaul should use this location as a training store so all your employee's will know how to treat their customers. Every person, everything, time in, time out all perfect.TRENA MARIE C.
Customer did not leave a comment.Shela T. | First Impressions
The sales floor was spotless..the lady (possibly the manager) was very nice and knowledgeable..the check in procedure took maybe two minutes. Thank you. Much appreciated. MelodyMELODY DAWN D.
Truck ran great, but visor clip was broken and visor would not stay in place. Truck was not full of fuel on pick up and though I returned it with slightly more fuel than I got it caused a problem on dropping it off. Inside of truck was clean, outside was filthy.THOMAS S.
Neisha was super!!!SHANNON LAVERNE G.
Talked to customer service said they was going to make notation on when I was returning the truck. I had needed truck for another day. When I called back next day to follow up the cashier says no one has not noted the acct. I checked my voicemail and it said I was in violation of contract an the truck will b towed at my expense. Called u haul back I was told they didn't know why I received that call 🤔😭🙄😬😡😠👿then I was told I didn't owe anything an was charging my acct. $15.90 🙄😬😡😠👿😠😡👿😭. This was a real inconvenience nerve reckoning experience...SHANTEE LYNN H.
Customer did not leave a comment.ALDO ANTONIO N. | First Impressions
Customer did not leave a comment.HANSI ANN D.
Offer less ChargeMICHAEL S.
The staff was really nice. The problem I have, is it apparently it's a high theft area. I did the online check in for the grab and go and still had to stand in line for half an hour. Then they asked me my destination for a local rental, and asked for a second contact person.. Overall I'd say it was a bit much. I understand that they have a lot of theft, so I don't blame the store or the staff. I would however highly recommend you find another location to rent from unless you want to be interrogated. I've rendered a lot of U hauls in my life, I've never had them text me to check in before.ROCKY D.
Customer did not leave a comment.CRYSTAL MICHELE A. | Overall Experience
Customer did not leave a comment.Annise G. | Overall Experience
Entregar las trocas limpiasJOSE G.
Customer did not leave a comment.Supreet K.
Try to have the truck ready when requestedDawn D.
Place was awesome. Only thing I did not like is they tried to get me to do everything through a smart phone. However, they did do it for me when it got too complex--which was very good.IVAN G.
Customer did not leave a comment.Mary M. | Overall Experience
I just don't feel you guys should be raising the cost of a storage when things are still tough for familiesJIllian T. | Overall Experience
Customer did not leave a comment.HENRY G. | First Impressions
Customer did not leave a comment.KELLI T. | Overall Experience
While I never had an issue with security at this location, the RV behind ours did have a homeless person staying in it. The staff took care of it immediately once they caught him in there, and police were called, but it always had me concerned with the safety. With the rising rent costs, I felt it was time to make a cheaper change. My biggest issue with this location is that sometimes after the office would close, short term renters would block the entrance gate with a Uhaul truck they returned and I'd have no way to get into my paid spot - and I was within the "access'' time. One time, I came back the next day. Another occasion, I was just grabbing something from the RV itself and used the walk-way gate to walk back to my space. But, that should be addressed for customers who need access through the gate with a towed RV.Elizabeth l. | Overall Experience
Plus:: Nearby, very clean, friendly staff. Minus: It cost a lot and my unit was hard to get to so it was a hassle every time I went. I would come back.Bobbie O. | Overall Experience
Customer did not leave a comment.Margaret D. | Overall Experience
Customer did not leave a comment.ariana b. | Overall Experience
Move in was quick and easy.DONALD EDWARD Y. | First Impressions
Customer did not leave a comment.Ronnie E. | Overall Experience
I had a great experience. The staff was very helpful and professional. The level of customer service provided to me. There is No room for improvement. Thank you very much for working with me. Greatly appreciated.Rochelle B. | Overall Experience
Very well clean and maintain ***Carlo M. | Overall Experience
In person and over the phone customer service was great. Space perfect for what I needed and price is reasonable.MARCELA R. | First Impressions
Customer did not leave a comment.Ronnie E. | First Impressions
Customer did not leave a comment.alan r. | Overall Experience
Customer did not leave a comment.Antrell M. | Overall Experience
Customer did not leave a comment.MORGAN NICOLE D. | Overall Experience
Ms Wilson was so professional so helpful and extremely knowledgeable she definitely knows UHAUL not only will I come back but I will highly recommend this location it’s staff and managementMaria K. | First Impressions
Seen a few bugs when unloading my stuff besides that it was greatBrian J. | Overall Experience
Customer did not leave a comment.sean d. | Overall Experience
She was very polite new her job, got me taking care of pretty quick, very nice girl with awesome customer serviceMARLO B. | First Impressions
The unit was convenient could pull right up to the door so easy..the employees were always helpfulRandy H. | Overall Experience
Customer did not leave a comment.michael k. | Overall Experience
Put a “lean fee”, one day after payment due within 5day grace period. Horrible communication, didn’t have the right unit when I got there that we reserved, entrance is not very easy to get in (especially if there are others at the entrance) barely any parking.Angela F. | Overall Experience
In the yr I had the storage unit I only experienced one issue and it was that I had payed my storage unit on time and it was tagged like I did not pay it. But I called and they fixed the issue. Other than that I never had a problem with my storage unit at all. The girls at the counter was very friendly and helpful when you needed any questions answered.Marta A. | Overall Experience
Customer did not leave a comment.Jema R. | First Impressions
Customer did not leave a comment.Lonnie M. | First Impressions
Customer did not leave a comment.Antrell M. | First Impressions
Customer service was so so he never seems a friendly guy not good service never smile look serious ..not great giving direction to enter the gate not professional. Never give details when is the next monthly payments I need to call the customer service what will be my billing next I was lost how to get a dollies to put my stuff n were to park the car when loading off.. luckily this guy was off the clock k he helped me and friendly ..merlyne D. | First Impressions
Super clean, never any problems. Staffed helped and answered any and all questions.Tarin T. | Overall Experience
Customer did not leave a comment.Jesiree E. | Overall Experience
Mrs. Wilson the manager very knowledgeable and takes the time with each customermichael k. | First Impressions
The associate Daniel was really helpful, down to earth and informative. I’d recommend anyone to choose his location when dealing with U-Haul.Brian J. | First Impressions
Great StaffJohn S. | Overall Experience
Customer did not leave a comment.Latoya E. | First Impressions
Customer did not leave a comment.Robert B. | Overall Experience
Customer did not leave a comment.Florentina M. | First Impressions
Customer did not leave a comment.kevin p. | Overall Experience
Customer did not leave a comment.Justin E. | Overall Experience
Customer did not leave a comment.Delores R. | First Impressions
Neisha Wilson deserves a raise! It is only because of her excellent customer service that we got this storage unit. She went 'above and beyond' to help us get exactly what we needed.rachel S. | First Impressions
Neisha was so helpful when getting me signed in and explaining how everything worked. I had reserved a larger unit, but it was not available as someone had not yet moved out. While that was frustrating, all of our stuff did fit in a smaller unit and we were happy with the results. Neisha also helped me get my first month free!Emily C. | First Impressions
Customer did not leave a comment.antonette b. | Overall Experience
Customer did not leave a comment.allen m. | Overall Experience
Customer did not leave a comment.Linda A. | First Impressions
Customer did not leave a comment.Scott H. | Overall Experience
Niesha and staff are amazing. I been using them off and on for over 20yrs. Great customer service.lillian m. | Overall Experience
Thank U U-Haul for making our transition from LA to here very easy..Joseph J. | First Impressions
Customer did not leave a comment.Fernando P. | Online Move In
Customer did not leave a comment.GLORIA ANN P. | Overall Experience
Customer did not leave a comment.George B. | Overall Experience
Customer did not leave a comment.demetrius r. | Overall Experience
Customer did not leave a comment.JESUS MIGUEL C. | Overall Experience
The girl that helped me was very friendly and helpful. She was able to answer all my questionsSantiago O. | First Impressions
👌👍Jim R. | First Impressions
Customer did not leave a comment.Monica D. | Overall Experience
1) Difficult to reach anyone by phone. 2) Price increase of unit. 3)Unable to pay my account online 4)Late fee is applied upon first day of nonpayment. No grace period given. 5)While staff is helpful I would not consider them friendly. 6) No excitement or real interest in product that is being sold. No engagement or encouragement or generosity Of customer service.Maria H. | First Impressions
Thank you 😊 I have Nothing Bad to say it’s a Place I would recommend to Family & Friends.Patty M. | Overall Experience
Very responsive, professional and helpful... Keep doing what you're doing. Ask for Neisha she’s simply amazing :) Thanks guys for your help !!Delma b. | First Impressions
A bit expensive thoughMichelle T. | First Impressions
The ladies are just wonderfulmona h. | Overall Experience
Customer did not leave a comment.Kenneth D. | First Impressions
Customer did not leave a comment.jeffrey d. | Overall Experience
Nyesha Wilson deserves a raise for all that she does for that store and the Company.She has treated me like family for 4 yrs now.I won't rent a storage unit anywhere in the U.S unless it is with U-Haul.Jim r. | Overall Experience
Staff is very knowledgeable and friendly. I had my storage here for 2 1/2 years. I would highly recommend this store to my friend & familyHwa S. | Overall Experience
Customer did not leave a comment.Briana M. | Online Move In
Customer did not leave a comment.Daniel B. | Overall Experience
I was first really disappointed when an employee said she would turn on my auto pay and then didn't did not follow through then causing several hours of my time to get things resolved. This place is very dirty! I brought it up with one of the girls and was given a list of excuses, including "The wind", the "renters next door" etc. None of which got anyone off their butts to actually clean the place up. There was actually bags of feces that were run over on the back that were there for at least a week. (It was not dog feces either. VERY disgusting) This is why I moved out and will not be recommending this Uhaul storage facility to anyone.Monica B. | Overall Experience
Customer did not leave a comment.allen m. | First Impressions
Very good service. Knowledgeable team.Daniel P. | First Impressions
Full comments and letter of feelings sent to email of Neisha Cooper, manger of Rainbow facilitycynthia d. | Overall Experience
Customer did not leave a comment.John S. | First Impressions
Customer did not leave a comment.goldberg k. | Overall Experience
Customer did not leave a comment.Justin E. | First Impressions
Customer did not leave a comment.ABDIEL G. | Overall Experience
My vehicle was stolen. None of the employees called the police to file a report! Terrible experience!Sarkis K. | Overall Experience
I can't fully move in. I was given a unit with a damaged door that won't open. Was told they'll look into having it repaired. Meanwhile, I'm moving in a week and need a storage unit now. If it can't be repaired in the next day or two, I'll have to find a different location.Robert M. | First Impressions
Customer did not leave a comment.regina z. | Overall Experience
I had to move my son from SLC to Las Vegas. The whole rental experience was enjoyable. I had to keep the truck and trailer an additional three days with no issue. Plus the 30 days of free storage has been very helpful as well.Boyd E. | First Impressions
Customer did not leave a comment.Ann K. | First Impressions
Customer did not leave a comment.Gary W. | Overall Experience
Great experience! Customer service representatives are always friendly and helpful.DENISE L. | Overall Experience
Customer did not leave a comment.TERRI VIRIDIANA G. | Overall Experience
Customer did not leave a comment.regina z. | First Impressions
Customer did not leave a comment.Troy N. | Overall Experience
Customer did not leave a comment.james b. | Overall Experience
Customer did not leave a comment.Elaine B. | First Impressions
Customer did not leave a comment.Fannie L. | First Impressions
Very pleased with facilities and staff.Dennis A. | Overall Experience
Security gate kept breaking . This caused congestion with vehicles going in and out. Staff were not concerned about helping solve the congestion issue even after being asked. Could not find any garbage cans for desposal of small items. People just left water bottles and misc. on floor. Not usual experience for uhaul. I rent storage uhaul unit in Scottsdale and that is always emasculate with very professional staff.Larry a. | Overall Experience
Need to have garbage can available onsite.Larry a. | First Impressions
Had trouble pulling in sometimes when people who were renting trucks would park in front of the entrance gate and card reader instead of in front of the exit gate where they SHOULD have been parked and where there's more room.robert l. | Overall Experience
Customer did not leave a comment.Estela L. | Overall Experience
Customer did not leave a comment.javonique a. | Overall Experience
The facility manager Neisha and her staff there at the Rainbow Storage were very nice and accommodating. She went above and beyond for me just right before she went in maternity leave. Thank youANNA G. | Overall Experience
Customer did not leave a comment.Florin D. | Overall Experience
Customer did not leave a comment.Jon R. | Overall Experience
Customer did not leave a comment.carolyn b. | Overall Experience
Customer did not leave a comment.tylynn d. | Overall Experience
Been renting units since 2006. I trust U-Haul.SUZANNE R. | First Impressions
Their facility was always clean and well maintained. Unlike many storage places that say climate controlled this one actually was. I would use them again. Also their prices were lower than everyone else I checked in the areaGary H. | Overall Experience
We need a storage unit quickly. The moving company under estimated the truck size needed to move our belongings. We needed a unit that morning, during the moving process!! After calling another facility that had no vacancy, the staff member called the rainbow facility and they were able to accommodate us. The staff was very helpful in a very stressful situation. Thank you.debra m. | Overall Experience
This Uhaul Facility and the employees who work there are amazing! Any issues or concerns they handled it prompt. If i had any financial or unforseen financial issues they accommodated me to the fullest! Last but definitely not least is the amazing and compentent manager Neisha is the real MVP!LaShaunda H. | Overall Experience
Customer did not leave a comment.Lisa W. | First Impressions
Customer did not leave a comment.KIRBY M. | First Impressions
In regards to the overall moving experience I give it it extremely poor rating if I could give it a zero Stars I would I expect a response back from U-Haul. When I made my reservation for a truck and a tow dolly for my vehicle round trip I went 300 miles plus to get a tow dolly that should have been at the initial reservation site I was sent to two other locations for a total of 3 before I got my tow dolly and I was literally so far from the location I should have departed from that I lost a day and a half of travel time I spent far too much money to have been taken advantage of in this way. It was made possible by the location where I finally pick the tow dolly up that the tow dolly was affordable but I really need U-Haul to call me back at 541-862 0566 so that we can discuss an adjustment to the overall cost of my moving experienceTheresa M. | First Impressions
Customer did not leave a comment.BERNICE G. | Overall Experience
Each time I encountered a staff member they were always friendly, patient, and more than helpful. I did not have to visit my storage unit many times, however each time I did it was clean as well as a simple in and out process. Thank you!Kaitlin B. | Overall Experience
Nyesha at uhaul rainbow and smoke ranch always gives outstanding service with a smile!katrina r. | Overall Experience
Customer did not leave a comment.Kenneth G. | Overall Experience
First, when checking into my storage, it took over 2.5 hours which was ridiculous!!! Everytime I would come to my storage unit, it was outside of the guaranteed temperature range. I would call the manager Neisha (as the guarantee sign said to do...) and she would answer the phone angry, and every time, she said the "AC people are supposed to be on their way." No sorry or anything or even reassurance that it is a priority to them. Horrible customer service. Save yourself the hassle and do not do storage or a uhaul from this location.Heather S. | Overall Experience
All staff encountered were friendly, efficient and helpful. Easy experience.Herman O. | First Impressions
My favorite UHaul facility. Gets a ton of business because it is WELL MANAGED. Thank you, N. Rainbow UHaul!Gary A. | Overall Experience
Customer did not leave a comment.Dawn M. | First Impressions
Customer did not leave a comment.Rosemarie B. | Overall Experience
Great staff, great location!taj h. | Overall Experience
Staff was great. Thank youDarrell W. | Overall Experience
U-haul storage facility are very convenient I had no trouble at all, and on the mist of the pandemic the worked with me and allowed me to make arrangements to pay my fees at my convenience with no extra charge! Thanks U-haul. I’d definitely recommend them to anyone in need!Eric L. | Overall Experience
Good peopleLuis A. | Overall Experience
I have done business with a lot of different Uhaul facilities, and this one is the best managed and most helpful.Gary A. | First Impressions
Very nice employees and services.Clarence S. | First Impressions
It was very accessible and the staff was extremely kind.ROBERT W. | Overall Experience
Professional and personable team.Pilar P. | Overall Experience
The only thing I wasn't satisfied with was how the storage kept increasing. This is a horrible law in my opinion. Staff was great, especially the Supervisor at that Smoke Ranch location. They were all accommodating.CYM LAJOY G. | Overall Experience
We have had this unit for a couple of years and never had an issue with the facility or staff. Staff is friendly and helpful. Well secured.DOUGLAS NELSON B. | Overall Experience
I have done business with quite a few Uhaul moving centers, and this is the best one so far. Great staff and a nice facility.Gary A. | First Impressions
Customer did not leave a comment.Ray D. | Overall Experience
It is to pricy for me now that I have no job cause of covid 19. Im just grateful I got my stuff back. The staff was always amazing.Kristy H. | Overall Experience
Customer did not leave a comment.Rick R. | Overall Experience
Customer did not leave a comment.Liudmila p. | Overall Experience
Polite and professionalBob S. | First Impressions
UHaul is a great company. Consistently customer oriented. Every experience with U haul has always been easy breezy. Accomadating all the way. Neisha at the Rainbow Uhaul rentals and storage in Las Vegas provided great management. In really appreciate her service.Audrey E. | Overall Experience
I'm upset about your policy to keep my money after I move out of the storage unit. I just paid $89 last week. I moved out on the 5th hoping to get a little bit of money back to help me with everything that's going on and you guys told me you were keeping it to kick rocks.Sean M. | Overall Experience
Customer did not leave a comment.MELINDA L. | Overall Experience
The staff was friendly, courteous and very professional. Niesha the manager was super nice and help me with everything I needed done.sonny p. | Overall Experience
Neisha Cooper and office staff are great. If there were any problems I may have had, they were there to help. I would definitely recommend family and friends. I have no complaints. Keep up the good work, guys👍👍👍barbara k. | Overall Experience
Clean, staff workers goodSHALONDA H. | Overall Experience
Very good and ProfessionalHyla D. | First Impressions
Lots of nails in drive ways and screws. In every uhaul I go to.Nathan S. | Overall Experience
Thank you for everything you guys are the bestDALE R. | Overall Experience
Great business; very organized and efficient offing office and spaces are reasonably priced. I recommendJennifer A. | Online Move In
Great place and ratesValerie B. | Overall Experience
friendly and courteousAlfred F. | First Impressions
Horrible service. I will never use uhaul again.Jesse James H. | Overall Experience
I parked my RV in this place for 30 days, and a vagrant damaged my vehicle in that time. Nobody from U-Haul noticed anyone entering my unit and now I have thousands of dollars of damage. Do not go!TIMOTHY M. | Overall Experience
Everyone was helpful!christine n. | Overall Experience
The entire staff were professional, knowledgeable and helpful. Excellent storage experience.Rodney R. | Overall Experience
QUALITY OF STORAGE WAS EXCELLENT AND SECURE. THE PRICE WAS VERY GOOD COMPARED TO COMPETITION. I AM VERY HAPPY WITH MY EXPERIENCE WITH UHAUL AND WILL USE THIS FACILITY IN THE FUTURE IF i NEED IT.brent b. | Overall Experience
The representative could not find my reservation even after i confirmed the reservation only 3 days earlier. Representative did not offer the second month for free. I had to find out on my own.TIMOTHY M. | First Impressions
Neisha was the most professional through kind storage management I've ever done business with. She was wonderful you should promote this girl!JULIE C. | Overall Experience
GreatChristina J. | First Impressions
Very friendly Staff.Trish K. | Overall Experience
Awesome serviceBarbara O. | First Impressions
Great service very respectful and helpful thank you againTommy W. | Overall Experience
We would like to thank the staff at this location for all their help and going above and beyond.KENNETH ALAN II C. | Overall Experience
Got storage unit went back later to use it but still had the lock I couldn’t open it so wasted trip hope the lock is off todayNashyelli C. | First Impressions
Everyone is very helpful and accommodating.Eduardo L. | First Impressions
I was pleasantly surprised by how clean and rodent free the storage was. I’d never seen that with a storage before and personally did not know it existed. The service/ staff was a pleasant experience.youlanda F. | Overall Experience
The lady was amazing she went out of her way for meKristy H. | First Impressions
friendly and accommodating.david m. | First Impressions
Clean and Secure place staff was very nice.Linda A. | Overall Experience
Was very pleased with price unit and servicerobin b. | Overall Experience
I had the best experience with the serviceCristina T. | Overall Experience
Over a year and a half with my storage unit and not one time did I have a problem. Unexpected price increase but nothing too crazy. Workers were very nice every time I was in the office.deanna n. | Overall Experience
staff was always friendiy and courtieus, I never worried much about outside vandalizem.ROBERT F. | Overall Experience
Everyone was so nice and pleasant to talk with and very helpful and accommodating. Thank youkenneth b. | First Impressions
ThanksJaneil T. | Overall Experience
The process for getting a storage unit was easy and the price was great excellant service.robin b. | First Impressions
AwesomeKatherine P. | Overall Experience
I had issues with next spaces' tenants parking their belongings into my space or parking vehicles and trailers so that they impeded moving in or moving out my travel trailer. Enforce site rules!!!Diego S. | Overall Experience
Really nice employees, made me feel at ease. Thank you!Steve F. | First Impressions
Convenient location / a little difficult to get in and out of due to trafficJohn R. | Overall Experience
The staff at that location are courteous, professional, & witty. They informed with all the details with precise articulation. I felt very comfortable. Give them a raise in salary! Lol....carter b. | First Impressions
We were very happy with this unit very clean pest free temperature control was good. Only 4 stars due to price increase other than that I wouldn’t rent from anyone else for storage or moving truck.Desiray C. | Overall Experience
My experience was positive.Tamara F. | Overall Experience
5 K all the way!Jim R. | Overall Experience
Did not feel as though my property was secure, especially after someone stealing belongings and tampering with my property.Amie P. | Overall Experience
Excellent Service ! Fast Friendly and Professional!!! A+A+A+christina M. | First Impressions
I was satisfied with the staffKelly W. | Overall Experience
Nothing much to comment again.CHUKWUMA O. | Overall Experience
I really think the dumpster should be available. I get that people use it to dump their whole unit in it...watch them. Otherwise, thank you all for your generous help!michael c. | Overall Experience
Thanks for your great serviceGia H. | Overall Experience
Thank you, I will be backAnthony W. | Overall Experience
Neisha and her team were all very competent, friendly and accomodating. The facility feels safe and clean and I have nothing but confidence when spending time and money at this facility.Philip Y. | Overall Experience
All employees are extremely well versed in what customer service really means. ThanksHector R. | Overall Experience
Amazing and friendly !!!!debbie r. | First Impressions
We truly enjoyed our experience with U-Haul. The Coopers!!pamela C. | First Impressions
Thank you!patricia p. | Overall Experience
By far, this has been the best moving experience I have had with UHaul. Personnel was so swift and helpful with everything. Will be choosing UHaul for future moves without a doubt.nancy a. | Overall Experience
.Laura S. | Overall Experience
the only problem I encountered was not enough parking in the front of the building. Otherwise my experience was excellentHansi A D. | Overall Experience
Staff was fantastic!!!!ROGER BROOKS C. | Overall Experience
Thank you very much for your kind and consideration. God bless.luz R. | Overall Experience
Very swift, polite, and helpfulheather s. | First Impressions
My unit was broken into from the next unit and Uhaul said they would be closing off the two units but did not . They could still reach over and take items from my unit.DENICE H. | Overall Experience
The staff was absolutely friendly & extremely helpful! This was extremely welcomed in an already high stress situation.Ruthann Z. | Overall Experience
The grounds and storage units were clean. I felt my stuff was safe!kenneth f. | Overall Experience
I only hated that you guys called so much when I was behind on my bill, sent letters and called my back up friend, way to much very embarrassing. I know I was behind no need to call them and let themshana d. | Overall Experience
Staff was very professional and accommodating. When the information from the 800 Customer Line was not correct, the Staff accommodated my needs. Hats off! Moving is so stressful, it was nice :-)Christine E. | Overall Experience
Great fast service had me in and out with a unit in kno timedwayne b. | First Impressions
The employees that work at this facility are very helpful and professionalcarol h. | Overall Experience
Good servicejenia t. | First Impressions
AOKNeil S. | Overall Experience
The staff at the Rainbow location in Las Vegas were excellent and very professional. The Los Angeles Vermont location was also very professional and knowledgeable.Hull M. | Overall Experience
Very efficientJohn R. | Overall Experience
very nice staffLAJEANNE D. | Reservation
Very good experience!!!valerie f. | Overall Experience
It took forever for someone to be available to talk with me but once they were able the service was greatSharon J. | Reservation
Staff at this location was very professional and courteous. Would definitely recommend them and use them again.Rhonda V. | Overall Experience
Total experience was greatDavid V. | Overall Experience
Great knowledgeable and friendly staff. And affordable prices for the square footage you get. I would definitely recommend this facility.alioht c. | Overall Experience
Everyone in the office at this location was always friendly and accommodating. I would recommend highly.MARGARITA B. | Overall Experience
They messed up bad twice, it was a complete disaster someone needs too come in and train that whole staff been dealing with this storage over 10 years ,never ever againRegina S. | Overall Experience
I will be back if I need to store if I need to and rent trucks when I need it , thanksRaymond P. | Overall Experience
Local truck rentals could be more affordable. Daily rent is good , but mileage sucks.Eric B. | Overall Experience
EXCELLENT.ELISHA R. | Reservation
The employs at this U-Haul storage facility were great! They showed me all the different sizes and I wasn’t sure which one I needed, they were very patient. They accommodate my needs and were helpfuldiana t. | Reservation
Great customer service and understanding.randy j. | Overall Experience
Unbelievable service, excellent workforce here, always courteous, ready to assist, and just a delight to talk too, very nice people!Daniel P. | Overall Experience
The manager Neisha was very nice and always has a smile on her face when a customer walks in and always greet's them like they are part of the family.Alina S. | Reservation
the crew there was wonderfulloretta w. | Overall Experience
I reserved two 10'x30' units at Rainbow, but when I pulled up to unload my two 26' trucks, I was told they overbooked and only had one left for me. Issue was resolved with VIP compensation. Well done.Philip Y. | Reservation
n/aSARAH B. | Overall Experience
I had reserve a 5x10 and they gave it to someone else. They took 30 min to even come unlock the unit so we could see it. So we took our business elsewhereKEATON R. | Overall Experience
Every staff member that worked with me was very friendly and professional. the unit was what we needed when we needed it. Rented a truck also 2 different times, were clean and helpful. Very happy,brenda m. | Overall Experience
Friendly staff.KEN OR ROBERTA H. | Overall Experience
N/Aglen s. | Overall Experience
tyKevin T. | Overall Experience
We were not able to move in to our home when planned. They made this part of our move so easy. The employees are smart, friendly, & accommodating. They had a smile & solution for everything. Thanks!samantha d. | Overall Experience
Staff was excellent and very helpful in all areas and very politesamson b. | Overall Experience
Very good service. Just wish when picking up a uhaul to move long distance. Staff should advise to read the insurance. I thought i would get compensated for my soaked matress and box springs, but no.Alexandra S. | Overall Experience
Very safe & secure. Carts always available. I would use againrick r. | Overall Experience
Exelent customer service and employeesjesus a. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!