Customer Reviews for U-Haul Moving & Storage at Regent Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Regent Ave

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Blair R. on

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The interior of the rental van was filthy, I asked for a truck with a 6’2” opening from floor to top of door frame, was not given one. Truck had no ramp for loading or unloading.

Arvid L. on

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Nothing. It all went perfect and the cost was very reasonable. We will use UHaul again.

joeseph A. on

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Customer did not leave a comment.

destiny B. on

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The service was excellent all staff was helpful and patient. My questions were answered and I was given great advice.

Wendy B. on

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Customer did not leave a comment.

ROBERT E. on

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stop personal conversations when customers come in, and make sure there is enough gas in cars to customers don’t have to get gas right away.

Gregory C. on

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Always a great experience when renting from UHaul!!!!

Dan P. on

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They could not find the trailer I had reserved. Then tried saying it must have been stolen, then tried to get me to go to another location to pick one up. I said I could not do that it was way to inconvenient for me, that's why I booked ahead of time. After looking around. I was there for 45mins before they found the trailer I needed around the corner of their shop. I returned the trailer the same night. The next morning when my actual return time was, I received a text saying my rental is due. I went to the store to rebook the trailer for another day and make sure my return was processed and they did not process it yet. All in all it was a very stressful situation and the staff had no clue what was going on.

Richard R. on

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No problems. Can't think of any issues.

Craig L. on

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Clean the back of the van and don’t charge for the first mile as the odometer doesn’t register fractions of a mile

Michael L. on

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Customer did not leave a comment.

Henry S. on

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Good clean storage facility with easy access.

Garry H. on

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Rather confusing when it came time to pay bill.

Lori R. on

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Customer did not leave a comment.

Brian H. on

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Make sure it’s swept out. Mud and shingles in the groves.

walter M. on

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When told moving blankets would be in the truck, someone should put them there. Arrived at pickup destination and there were no furniture pads in the truck.

Krist Jana W. on

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The app/website were confusing and wouldnt let me log into my uhaul account.

Scott K. on

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Was fast and efficient. Staff was very helpful and I was taken care of in a professional manner.

Jesse H. on

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We had to take the dolly that we rented ourselves. There was garbage under the van seats. The rear passenger tire blew out and we lost an hour and a half of our evening waiting for a change. Not a great experience overall.

Elena H. on

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Customer did not leave a comment.

Fernando Jr A. on

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Service is good!

Errol R. on

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Service was great but a flat Tire put us 3 hours behind trying to leave town

Ryan M. on

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Customer did not leave a comment.

Christopher V. on

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Uhaul cancelled my reservation 3 days prior to my move - so I had to rent a truck from Minot ND. This meant I had to hire someone to pick it up for me since it was alot further away than my original reservation location. In addition to it costing me an extra $250 to hire someone, I was charged in US funds instead of Canadian Funds. Fortunately Uhaul recognized their error and sent a check. What is unfortunate is that Uhaul wrote the check to the fellow who I hired. They sent the check to me, verified the charges were made to MY Visa credit card, see it is my email and phone number on the contract, but refuse to write the check to me. In addition, if this was not my contract, how could I get into this account and leave a review? PLEASE write the check made out to me and send it to me, as I was the one who paid the bill. Please let this experience end on a positive note.

Stephen B. on

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Customer did not leave a comment.

Ana R. on

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Customer did not leave a comment.

Adrian D. on

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Ed A. on

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Great staff, wonderful experience

Ryan W. on

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Truck reserved was not available

andrew H. on

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I live in Westwood and arranged a truck from your Century St location and I required to pick up the truck in Transcona . If I would be advised of that I would have other arrangements. It wasted 2 hours of my time plus the aggravation, NOT HAPPY would be my experience. A Hamilton

Maxine R. on

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Customer did not leave a comment.

Dean H. on

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Customer did not leave a comment.

Calvin S. on

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Nothing very good service

Randi H. on

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Customer did not leave a comment.

Kimberly B. on

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Just keep doing what you are doing!!!!

Melanie M. on

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The instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.

George H. on

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Liked being indoors and heated

Maher A. on

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Thank you for your AWESOME SERVICE .

Jennifer H. on

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Nice and clean establishment. Friendly and helpful employees!

Jacob D. on

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We have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, Jake

Brianna L. on

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Staff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.

tom w. on

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Very good

adam e. on

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Becky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!

Nora D. on

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The worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.

Catherine B. on

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I was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storage

Cindy G. on

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It really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.

LORY G. on

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I am pleased

mark o. on

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Michael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.

jason g. on

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Great service. Staff was knowledgeable and explained all options and how the system worked.

Vanessa M. on

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I wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.

Kimble C. on

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Bad experience

Jon M. on

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Very pleased with this self storage experience

camelia k. on

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I had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.

David N. on

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Very helpful

Calvin T. on

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It was good

heather l. on

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Costly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt open

Klaus F. on

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Thank you for the opportunity to use the storage facility at your location

Jason S. on

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Skylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.

Marion A. on

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My experience was good

Richard J. on

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The use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.

hailey c. on

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Rat poison (I think) was spilled all over the floor of the storage unit.

Jacob D. on

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I appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.

walter p. on

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Very impressive unit

NICOLE N. on

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Staff were very pleasant to deal with.

Nicholas S. on

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The customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)

BARRY L. on

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We only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact info

Janet S. on

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Really appreciatd the free one month storage locker.

Carmela A. on

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I was very satisfied with my experience with the UHaul storage facility on Regent Ave.

mia v. on

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Rating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the call