Customer Reviews for U-Haul Moving & Storage at Regent Ave

Rating:

4.0

The van seemed well maintained. The cleanses could been better. I feel if you rent a vehicle it should be clean. The van was dirty every time you walked by it and rubbed against it your clothes got dirty. The windows and side mirrors were dirty and dusty.

Rating:

3.0

Do better at pest control, there was rat droppings all over my belongings inside my storage unit

Rating:

5.0

Excellent service and very nice staff. Great business.

Rating:

5.0

I didn't personally drop the equipment off here, but my partner said the process was easy with no issues

Rating:

5.0

Exellent and courteous

Rating:

5.0

Customer service was great! Thanks to both employees working this day and patience made for a satisfying experience.

Rating:

4.0

Rats or mice still managed to gain access to the storage locker but it was well maintained and no issues

Rating:

5.0

Friendly staff. Clean environment to store my stuff

Rating:

4.0

My only issue was checking the vehicle in on the mobile app. The Regent location was excellent, the staff was helpful, and the vehicle performed as expected. Good job U-Haul.

Rating:

3.0

Some of the trucks have problems that they know about and didn't tell us untill after we returned ot

Rating:

5.0

Ok

Rating:

5.0

The equipment pick up with app was unsatisfactory needs major improvements specially with uploading pictures

Rating:

5.0

Floor mats were dirty. Worried about being charged for the dirt

Rating:

3.0

To keep the location cleaner!

Rating:

5.0

The unit hadn't been cleaned on the outside (probably due to the cold weather. I had to clean the external mirrors and the front and back lights.

Rating:

5.0

Trailer had severe sway at 80km per hour

Rating:

4.0

I did find some mice droppings on my boxes not in them.I would suggest that you have more rodent traps.

Rating:

2.0

When it’s winter, reserved trucks should be warmed up and the snow and ice cleared off. The snow in the lots need to be cleared properly so trucks don’t get stuck. Was not a very good experience.

Rating:

5.0

Truck was pretty beat up. Driver's seat flat, shocks were worn and rough riding. Wiper blades worn. Rear cargo door tough to use, gate padlock seized.

Rating:

5.0

Only comment i can make is the windows of the van should be cleaned before pick up for safety otherwise everything was fine

Rating:

5.0

Nothing much. Everything is perfect!

Rating:

4.0

Well it was winter, so equipment was dirty, aside from that it was good

Rating:

5.0

The staff is great. They have gone the extra mile (Kilometer) for me.

Rating:

4.0

I came to pick up the rental truck and it was pretty much sitting in a snowbank, ice and snow covering the windshield. It was quite cold out, about -18C and it looks like they do not plug vehicles in. The truck turned over very heavy, in my opinion they should have trucks pulled out and cleaned of snow and ready for customers prior to pick up.

Rating:

4.0

We dropped truck off after hours App was not letting me go through self checkout. Called help line they walked me through process all went well. Regards

Rating:

1.0

I have rented from this site before , this facility should be called , U CLEAN , U FILL THE GAS , I had to clean the windows before leaving the site as I could not see out of them going into the sun , this is the second time this has happened , the back still had debris from prior use , and the unit had 1/4 tank , IAM done ever renting from U Haul again , I will make sure I let people know the filth these trucks are actually maintained Pathetic !!!!

Rating:

4.0

Truck only had 1/4 tank when i picked it up. Seems like poor planning.

Rating:

5.0

I so appreciate the option to have in-person service at U-Haul. I called the day before to confirm and the customer rep was friendly and confirmed my reservation. The day of pickup was easy and efficient. The van was clean and drove well. Thank you U-Haul for making my move easy

Rating:

5.0

Great clean unit, easy to find,

Rating:

5.0

I would have been happier if I had a written estimate before I attended the U Haul shop, but I was totally impressed with the efforts Colton, Aaron and the whole crew made to complete my work promptly. Never a problem with the work (not my first hitch) but I was surprised at the level of friendly service I received. Great job!

Rating:

2.0

I called them to check on my rental and my reservation. They told me the debit machine was down and would have to bring cash and pay upfront. When I got there I was told I need a credit card and can not pay cash. I was not impressed with this. I then had to find a credit card and had went out of my way to get up even earlier then I wanted to to go to the bank and get $400 cash. No one there is very friendly. They don’t say good morning. It was like a government office. Very cold and unwelcoming.

Rating:

5.0

Amazing clean up crew after we dropped the van thank you so much

Rating:

4.0

The trailer was filthy but otherwise in good order. Saved me from cleaning it up upon return though!

Rating:

2.0

Last time I rented a truck here they had the truck pulled up front for me and snow cleared off. Today truck covered in snow and told me truck was in row 3, thinking it was first truck in that row. Nope had to back out 4 trucks deep and almost got stuck cause lot not cleared of snow.

Rating:

5.0

Drop Key location should be more visible to customers. It took me a while to find it after parking the truck.

Rating:

4.0

Staff were friendly to work with .

Rating:

4.0

Booked in for a tucked hitch install based on the uhaul videos available online. Price was good, install date availability worked for me. With a 2024 model van, the install was fairly involved and the installer called to confirm I was okay with the cutting and adjustment involved. Mid day the installer called to say it was complete, but the dash was throwing error codes and I should get it looked at by a dealer. Obviously not what you want to hear, but chatting with the GM at the location they came up with a solution that was fair and got me sorted ASAP. Things don't always go right, but showing appreciation for how they get resolved is what counts to me. Hitch and power wiring are great and dealer has sorted the sensor issue.

Rating:

5.0

Great service!

Rating:

5.0

Excellent service. Thanks.

Rating:

5.0

Everythingvwas great.

Rating:

3.0

Winter tires for winter.. cheerful staff

Rating:

5.0

The trailer was covered in snow, dirt , and frozen slush, but it had snowed recently, followed by an extreme cold snap. The morning operator used a can of de-icer to free up the roll-up door and the door latch mechanism and made sure that it all worked well enough before I left. Both the morning and afternoon operators were very helpful and polite. The small, covered trailer worked well to transport our bulky item and protected it from the extreme weather conditions.

Rating:

4.0

If the pricing didn't adjust so much I would have stayed. On website when I booked, it was going to be $79.99 then 100 then 120. So I ensured to find alternative storage arrangements within the month before being charged. I was completely okay with the $80 or $100 but it going up within the few week period online wasn't great. I would feel very secure having my belongings there though.

Rating:

4.0

Very thankful for your service. It’s an excellent service to move on a budget

Rating:

5.0

I had a problem trying to get photos uploaded. Not sure what went wrong. The agent made a note on the contract so that was great. Will use U-Haul again.

Rating:

5.0

To have enough staff to handle alot of customers first thing in the morning

Rating:

5.0

Best location so far

Rating:

3.0

The contract reads if the vehicle is not topped up with fuel when it’s returned then the corp will charge 1.65/litre to fill. I received the truck with 3/4 tank. Do you realize how hard it is to match that level before the return? Rent full tank vehicles.

Rating:

5.0

All went well, and no disappointments or nasty surprises were found at all. The move went just fine because we had the right U-haul vehicle for the job. Thanks!

Rating:

1.0

One of the guys that were receiving the vehicle was SUPER HOSTILE, when I arrived with the truck I stopped to look for someone to accept it, and this guy came over and yelled: ARE YOU DROPPING THIS TRUCK OFF?!?, to which I replied: yes, the guy says: PARK IT OVER THERE!! NOW!, I asked: where exactly? between those two bins?? his response: THERE THERE THERE!!! while pointing the finger at a general area, so I got inside the car and moved it over there, I was backing up and I didn't see him go behind the car, so he BANGED the side of the car and ran up to me yelling: NEXT TIME CHECK YOUR MIRRORS BEFORE RUNNING OVER SOMEONE!!!!!!, I said: I'm so sorry I didn't see you there, but I'm really sorry, I don't regularly drive a big truck, his response: YEAH WHATEVER, GO TO THE COUNTER NOW! I still apologized to the cashier telling her the story and also to his coworker who was also checking the trucks, which by the way was super polite, I wish the other guy would have been the one to greet me instead. I didn't ask for names but the hostile guy was tall, dark beard and glasses. The other guy, the polite one was short, blonde and very young, he was great.

Rating:

3.0

My pickup location changed without notification. I then drove 30 minutes across town to the "new" location to find my equipment was not available. I then had to drive 30 minutes back to pickup new equipment at my originally requested location. I had to move my car twice as reserved spots for equipment were not remotely clearly marked. The staff were overly surly about this. The 2 wheel dolly was not in the vehicle so I again had to go back into the office to acquire one, despite being told it was in the vehicle. There was no fire extinguisher in the vehicle and the rear door is in poor repair. It should not take a significant amount of force to open the door and the latch mechanism is broken, missing a spring or two. My rental was an hour shorter than I had booked after the revision, meaning I had to rush, and did not achieve what I had set out to do. This was not discussed when I collected the equipment I wasted ~90 minutes of my day driving to a location I did not select, or was notified I had been moved to, to collect a vehicle that was not available, and back to my original location. Upon arrival there I was instructed to move my car twice as mentioned above. The equipment was not in great shape. The agent at the Inkster location who helped transfer/revise my booking was extremely helpful and accommodating, and should be commended for his customer service.

Rating:

5.0

Employees were polite and professional. Drop off employee was concise and seemed to take pride in his work.

Rating:

5.0

Staff were chill and helpful, and the promo came in clutch. If I am caught in a bind in the regent area again, I would use this location for sure.

Rating:

3.0

No snow removed from equipment. Mechanically truck was sounding strange

Rating:

4.0

The Check out online is complicated

Rating:

5.0

Fast curtious an friendly

Rating:

5.0

The outside of truck could have been cleaner. The mirrors needed a wipe by me and snow had to be swept off as the truck had come from somewhere snowing as it melted soiled our u- haul boxes when loading. It was an easy fix for us to knock all snow off door and lay towels down on back entrance of u- haul. All in All very good first time experience with u-haul on Regent Kind regards

Rating:

5.0

Please make sure that customer recieved all ordered materials. In my case I was missing 1/2 dozen of pads for transportation of furniture. My TV Stand got ugly scratches. BUT I am still very happy to deal with UHaul. The rest things was awesome!

Rating:

5.0

Customer service gentleman was great and friendly, appreciate his attitude and how quickly he worked

Rating:

3.0

Everytime I go there you guys seem understaffed or something…I know it’s weird to say but there’s always a long line/long wait because there’s only one person behind the counter, kinda boggles my mind that I have to plan to be there for like 15-30 minutes just to pickup or pay or drop off or something

Rating:

5.0

Location was good, building was clean same with parking lot and the truck was spotless. the staff member there was great helped me quickly with no complaints. Only issue was the truck it self, it sounded like there was a manifold leak in the exhaust, and had loud banging in rear( while truck wasn’t loaded) when in reverse.

Rating:

5.0

My issue with my experience was not with the location but the fact it was changed three times to different locations.

Rating:

2.0

1: hire enough staff 2: provide training for those staff With enough trained staff, any business can function. Function is key when dealing with growing lines of customers, and the need to make sure vehicles are returned in the condition they are supposed to be in, and leave in the condition (and with equipment) you are saying it is in.

Rating:

5.0

The process was seamless and smooth. Just one thing to note on the CDW part. I’ll suggest your team make this refundable or part of it refundable if the truck doesn’t have any issues on return. I bet you guys will make more money on the CDW insurance because people will be willing to pay for it without thinking too much and not considering losing about 20$ when the truck comes back intact.

Rating:

4.0

You are very expensive now. I feel like you advertise with 19.99 -to what ever. But your km and mile rate is alot , I drove far 200 km but to be charged over $300 pluse $ 90 in gas , seem like alot of faulse advertisements , your prices are really high.

Rating:

4.0

I rented a 10-ton truck. I thought all the trucks had a ramp and found out the 10-ton does not. It made the task a bit difficult. I think it should be listed online what features are on each truck. If I had known that the 10-ton did not have a ramp, I would have gone for one with one.

Rating:

5.0

Nothing, you are good.

Rating:

5.0

Excellent Staff

Rating:

5.0

Very nice storage facility, very clean and well maintained. Nice solid overhead door in like new condition. Very convenient for distance to home and back. Tons of room for maneuvering any uhaul sized truck to get to the unit. Also, nice and secure fenced and gated in compound. 😀

Rating:

4.0

Returned the trailer just past closing on a holiday (November 11th…. and the attendant took the time To come to my vehicle and check if I was Ok and if new what to do for returning equipment after hours. Was returning a trailer at the Regent Ave. location in Winnipeg. Hats off to you!

Rating:

3.0

No rebate on early move out was not ideal, as well as the rent increase. I was able to find another unit somewhere else that was much bigger.

Rating:

5.0

I have done business numerous times at this location, and am always treated with respect by the staff. The facility is always in tip top shape. I'm just a very happy customer. Thank you to all who served me.

Rating:

4.0

There needs to be instructions on the app for the move-out process. After I emptied the storage unit and gone to the office to cancel, I was informed I needed to go back and take pictures of the empty storage unit, plus bring the lock for them to see. When I went to take pictures of the empty unit days later, I found it was closed and labelled ready for customer. I paid for the unit until the end of the month. Yet I was still required to supply a picture of the unit & lock.

Rating:

5.0

The manager was humble, helpful and very welcoming!

Rating:

5.0

We have been dealing with these locations for the last three years. The staff here is wonderful and always helps us to get things done on time.

Rating:

5.0

As it has so many times in the past that I once agaIn find myself in need of storage facilities I would not hesitate to return to the Regent Ave. U-HAUL location. Always a pleasure!

Rating:

5.0

Thank You for providing such great service/ customer service🤗

Rating:

5.0

I very much appreciated Colton and the staff... Uber helpful.

Rating:

3.0

I noticed when I came into the store section recently that a heated storage, was priced at $109, my outside unit was charged at $109 plus taxes when I singed up, but it was increased to $119 plus taxes some months later.

Rating:

5.0

Uhaul is still the best!

Rating:

5.0

Nice staff, clean unit. A+

Rating:

5.0

Nice clean facility with helpful staff. Would definitely use them again.

Rating:

2.0

I came in person to rent a unit. 2 employees were working, it was a very busy end of day for them, it showed. I had a few questions that weren’t very confidently answered, nothing was really explained to me when I was handed the paperwork. Nothing was discussed about payment other than first month free. I wanted to pay 3 months in advance but said I’d come back another day when it was less busy to try and relieve some of their stress. I had to return to ask about a lock as no information was given. When arrived today, the gate code didn’t work. An employee reset it and it still didn’t work. Then the unit we signed for was apparently rented to someone else already so we then had to be switched to another unit. All around very unorganized, unprofessional service.

Rating:

3.0

I don't know why the rats or mice were in my storage. I did not have food whatsoever.

Rating:

5.0

Always the best moving company in Canada and the US.

Rating:

5.0

Thank you

Rating:

5.0

Very useful

Rating:

2.0

My access code didn't work for me leaving the facility. And I was under the impression that the facility was accessible 24 hrs, but it isn't.

Rating:

2.0

Found a mouse in our storage container,

Rating:

3.0

my only issue was the convenience of the storage access hours. I was fine with the standard closing time but it is not very convenient when you arrive 1/2 hour before closing the storage access only to find that when i arrived the overhead door locked making it impossible to complete my task, I am a senior and having to do the extra step to load or unload when the overhead is locked is quite difficult. Staff had already locked the overhead as they were doing their final check before clocking out. When you are advised the unit is accessible there should be something in your information that indicates the overhead is inaccessible 15--30 minutes before the storage unit is closed. Or staff should have shifts that end 15 minutes after the allowed time and do their closing lock up once the storage unit is closed to clients No feedback required. After the couple of times we showed up 1/2 hour before closing we learned not to arrive that close to closing in order to access via the overhead. The first time we could not find anyone to speak to, the 2nd time someone was doing the walkabout inside the storage area and advised us that access was via the door that close to closing.

Rating:

5.0

Quick and easy. Staff was helpful. Highly recommend!

Rating:

5.0

Thank you for being helpful and understanding.

Rating:

5.0

Colton was super helpful!

Rating:

5.0

Staff were very supportive and took the time to answer all my questions and address my concerns . Daniel and team were very customer oriented and gave great service .

Rating:

5.0

The entire experience was great . Service and support was professional and terrific

Rating:

4.0

Thank you all very much

Rating:

1.0

They didn't notify me payments were not going through and that I had a past due balance and auctioned off all my belongings..everything I owned, everything I ever worked for..don't use this location if you value your pisessions

Rating:

4.0

The customer service employee named John is excellent. He is very knowledgeable, pleasant and helpful. Need more staff on . John was handling ALL the customers, and it was what most consider the end of month for moving. Containers - very clean, needed. But two expensive!

Rating:

5.0

The unit was like new and clean. The staff were all helpful and friendly. The yard was spacious to back up to the unit for loading and unloading.

Rating:

4.0

My only complaint would be the cost at $200 per month for a very small locker.

Rating:

5.0

Very helpful staff and great hours for assistance. The faculty had great security and was very helpful for our move.

Rating:

5.0

I put stuff there and when I came back it was still there. 10/10 will store again

Rating:

5.0

We used storage for a year and very happy with it. Definitely recommend it for friends!

Rating:

4.0

Would be more beneficial for consumers to be given a weekly rate for partial month rather than charge for the full month of partial use.

Rating:

5.0

Staff was very friendly and helpful. Nice unloading out of the elements, sun/ Thunder Storm. Nice having access to washrooms.

Rating:

5.0

Everything was good. Service was fast and knowledgeable. Lock was already inside. Unit did have some fluff in it from blowing under the door I guess but it cleared out as soon as I had the door open for awhile

Rating:

5.0

Everything was as promised with the on line check in. Staff were great.

Rating:

5.0

It was seamless. Booked it on the web and got all the info I needed. Beautiful facility and no issues. Clean and well maintained.

Rating:

1.0

they don’t answer the phone allways have to deal with the call centre can’t get any straight answers worst service will not ever use uhaul for storage again they charged another month even after I let them know my locker was empty have to fight them to get my money back and I haven’t yet will not use uhaul again for storage and will recommend to anyone to use different storage facility not happy with uhaul at all

Rating:

4.0

The staff in Edmonton and in Winnipeg were above average. Kind, friendly, understanding, knowledgeable, able and willing to help. The truck wasn’t perfect. The driver side mirror wasn’t tight enough to stay in position which could have been dangerous. (Staff in Winnipeg took note) and the engine light turned on part way to my destination. When I called they told me to keep driving. I did and it was fine. But it just added a note of stress. But the truck was clean. The ramp was so helpful and was easy to use The storage facility was like new. All together a good experience. I’d recommend Uhaul to anyone on a budget.

Rating:

4.0

Needs lifts.

Rating:

5.0

Am so pleased using uhaul storage.

Rating:

5.0

Never had a problem good place for storage.

Rating:

5.0

N/A

Rating:

3.0

The storage facility was excellent. However, I had really terrible service with the staff. They seemed to have a uninterested attitude, like I had inconvenienced them. I really should file a detailed complaint about what happened when I had booked my trailer rentals. I spent 6 hours of my time plus gas, trying to deal with these people. Slightly disappointed with the move-out process, but the facility itself was excellent.

Rating:

3.0

The building was 86 degrees with no fans or AC and also had a set of 10 stairs that was unexpected. The online videos show a service elevator and there's reference to an elevator on placards around the building? I felt terrible for my movers due to both.

Rating:

5.0

Thank you for helping me take over the unit from my ex. I really appreciate that I did not need to be there to take it over.

Rating:

5.0

Very positive experience! Staff member was very thorough and pleasant! Would highly recommend!

Rating:

5.0

Very happy with the service this location provides! Will be returning again in the future

Rating:

3.0

An elevator would be much more convenient to haul heavy stuff it was inconvenient for the heavy stuff to carry it to the storage and it takes awhile to open the main door too we almost couldn’t get in.

Rating:

2.0

Only one overhead door. It was out of service so we had to unload outdoors through sliding small door in extreme cold and wind. (below minus 30 wind chill). The reason I selected this facility is I knew from the past they had indoor unloading. They certainly charge for this convenience! A second overhead door should be installed or at minimum have capability to raise and lower the single door by chain in event of electrical failure. The washroom is also out of service. I was going to try moving again today but door still not repaired. Try spend an extra dollar on 24 hour repair service you certainly charge for having indoor convenience. Especially in this winter weather. So disappointing.

Rating:

3.0

Had to return to office as code didn't work. Had both storage unit codes set to same code. Cold windy winter day and overhead door was out of service. Had to unload out doors in the cold thru small pedestrian sliding door. Storage units were clean and secure. Washroom was also out of service. I had called to confirm open hours as it was a Stat holiday today. Would have been nice if they advised me the overhead door was not working and you had to unload outdoors and carry everything in. Perhaps they should consider removing small slider and install a second overhead door . Overall a very cold disappointing start to our move and very poor impression.

Rating:

5.0

Loved the staff at the regent location!

Rating:

4.0

Overall OK, space was clean and elevated about 1 foot from the ground. Price was very reasonable for the two months we used it because I got one month free from renting the moving truck. Just not too happy that the space in front of storage is not salted, we slipped a couple of times.

Rating:

5.0

The bathroom might need some help as it smells and it’s not very clean. Add a squeegee a broom and more shovels so we can remove our snow from our vehicles after they are parked inside for loading and unload.thank you kindly for the service!!

Rating:

1.0

I’ve been locked out 2. Ight in a row it’s 7:30pm I can’t access to get into building I was under impression I had until 10-11pm to access my unit I have a van full of my belongings and am wanting to store it in my unit. Not sure how to solve this problem as it’s very frustrating.

Rating:

5.0

Would be nice to get refund for the days that were payed for. I was payed up till Dec 23 2022 and ended contract on Nov 28 2022 thinking I would be reimbursed for days not used but was told Uhaul doesn't reimburse for last days not used... just sayin .

Rating:

3.0

Not to do with storage but I have called in for my refund for one time I had a truck and still have never received it. Just kinda crappy everyone keeps passing me off and I spent a lot of trucks and storage.

Rating:

4.0

Although some staff spent a lot of time on their personal phones and sometimes ignored customers, overall, my experience was good.

Rating:

5.0

I enjoyed all the services they gave me. it was a pleasant experience.

Rating:

5.0

Front counter staff was phenomenal.

Rating:

4.0

Your employee "David" told me I had not reserved a storage locker although I did. It took him about 30 mins to locate me on his PC. Took another 20 mins to locate & show me how the codes work as he jumped from one code access box to another. He was totally incompetent and did not know what he was doing. Very frustrating. Everything else with Uhaul was absolutely fine.

Rating:

5.0

Amazing service from everybody. After my free period of 1 month I made a mistake and didn't inform the staff that the storage locker was no longer needed. The problem was resolved and I was extremely happy with the outcome.

Rating:

5.0

Excellent service all around!

Rating:

4.0

Rates are high, it's a struggle to afford them. Motivated to move out before getting dinged for another month.

Rating:

5.0

I have no complaints!! Staff was friendly, service awesome!!

Rating:

4.0

I thought it was 24/7 access otherwise it’s excellent.

Rating:

2.0

Trying to phone the regent location to sign out of our storage locker was like pulling teeth. We never actually could get in contact with anyone

Rating:

4.0

Great access, very clean and tidy. Cart availability was always satisfactory. If required and space available I will be back. Rates are very reasonable for being a controlled climate storage.

Rating:

5.0

Raejane is the shyt!! Hands down your best employee!!😝

Rating:

4.0

Always have great customer service when I rent with uhaul.

Rating:

5.0

Very good

Rating:

3.0

For the price you pay you would think we could have 24 hour access.

Rating:

4.0

Appreciated the convenience of the outdoor drive up unit.

Rating:

4.0

Storage units were clean, heated and easy to load and unload from. Dollies were available. U-Haul truck was parked inside during moving. One unit had a spill (possibly cleaning detergent) from an above unit run down along the wall and onto some of our bins and a chair (manager was made aware).

Rating:

3.0

Nothing wrong with the staff or the place itself. However did get water damaged items and they are unsure of how. Units need to leak proof.

Rating:

3.0

The only problem was it was extremely hot inside the building. It was a sauna experience more than storage.

Rating:

4.0

It was very hard hauling the stuff to where the storage is I didn’t know you had handicap storages I would have got one of those and they didn’t have no elevators I’m 66 years old but it’s a good thing my kids helped very tiring to haul the stuff to second floor

Rating:

5.0

I love no small talk I needed storage and truck , having a crappy weekend didn't want how is your day . Love the way I was treated would definitely recommend. For no air conditioning they were as nice as sunshine .great service

Rating:

5.0

Using Uhaul storage with 24 hour access was a big help for short term storage between residences

Rating:

5.0

ReJane was very helpful with the whole experience. Everything went smoothly with her help.

Rating:

4.0

A few times i wish you had been open later. 7 pm is a little early considering its still light out and by the time ppl get home from work, get supper, then get down to ur facility, doesnt always leave a lot of time. Staggered staff hours option?

Rating:

5.0

Our experience of moving from BC to Winnipeg was greatly facilitated by using over 12 U-Haul boxes that were hauled all the way from BC to their local storage in Regent Street. Janna worked hard to accommodate the delivery to the rented house and then to our new home. Overall a very satisfactory experience!

Rating:

3.0

Overall it was good. The day we moved out there were no dollies in the area where we were so I walked over to the other side where someone was operating a fork lift. The operator was very rude and scolded me for being on that side of the storage area. She didn't ask if I needed help she just yelled at me for being in that area.

Rating:

5.0

Have not yet moved in

Rating:

5.0

Very clean, well lit,.safe facility. Love it!

Rating:

5.0

I use u-haul often for my work needs, the staff are always helpful and friendly. This is my got place, for moves and storage of other peoples stuff.

Rating:

5.0

I have always used U-Haul storage as it has always suited what I needed large or small.

Rating:

5.0

Except for the fat kid with the bad attitude when I returned the truck, who acted like I was interrupting his quite time. I’ve never experienced any issue’s with any staff member at anytime. Great facilities, your stuff is safe at all times…

Rating:

5.0

No issues. Easy access, loved being able to drive in and just load up or unload. Pricey but worth it for the convenience. Very clean, staff very friendly and always willing to help.

Rating:

5.0

Excellent facility and helpful staff. Would definitely recommend this U-Haul storage site.

Rating:

1.0

My name is Barbara Illingworth I am from Regina Sk. Due to a faulty gas light on the uhaul try k that I rented along with them western regional manager that why my life is in uhaul storage in Winnipeg Man.I would like to know where my belongings are and who moved them and why they were move. Please email me at barbaraillingworth04@ gmail.com with following information or a person odepartment where I can get this information thank you I will never rent a uhaul truck or storage unit again and will mot recommend uhaul company to anyone in fact I would recommand people never to rent from truck from uhaul company.

Rating:

3.0

Left message for call back with manager and never was called. Sad to see me go? You guys ended the service! My point is that you need better organization vs all automated

Rating:

3.0

I would like to express my thoughts about the lack of Information when I made my reservation. The price I was quoted was for the upper level so I had to pay more for main level. I was also not informed that I had to use a specific lock to be purchased at the facility. I called the facility and spoke to the manager who told me that the rep at the call center I talked to did not know a out the stipulations for their facility and I said they should be. I was not very happy about having to pay $25 more per month and would like to receive some type of compensation. I look forward to hearing from you with respect to this matter.

Rating:

5.0

The cleanliness of the washroom was impressive, the ease of using the website for everything I needed to do/manage was a huge benefit. I would definitely recommend it to others.

Rating:

5.0

I was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional

Rating:

3.0

I have used this facility a few times for storage and will continue to use it when necessary.

Rating:

5.0

Excellent staff Excellent customer service.

Rating:

5.0

I love their service, they’re friendly and efficient The locker was very clean and well maintained.

Rating:

5.0

All good. Thanks!

Rating:

1.0

Did not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.

Rating:

5.0

Easy access, clean.

Rating:

5.0

I have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.

Rating:

5.0

Had to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.

Rating:

2.0

Instructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.

Rating:

5.0

No complaints. Excellent storage locker facility.

Rating:

3.0

Very confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.

Rating:

5.0

The girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)

Rating:

4.0

it was very hard to see inside the unit once it was full. Some extra lighting would help!!

Rating:

1.0

cancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.

Rating:

2.0

Horrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!

Rating:

1.0

We were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.

Rating:

5.0

Just one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,

Rating:

5.0

I found it really convenient to drive in and my storage locker was very close by. These two things I loved the most!!! Will be a. Repeat customer.

Rating:

5.0

Your service is very benefits for us. Many thanks! Suggestion: please provide an access to communication with Deaf customers. Thanks

Rating:

1.0

The website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.

Rating:

3.0

My month long rent for a parking spot ended on August 11th. I went to pick up my trailer on Regent and got a charge of a full month between August 11th to September 11th and had to pay 94 bucks for a full month that I won't use. I won't be storing anything there again. I should have paid a daily or weekly fee

Rating:

1.0

Dont like customer service , very rude , romm was wet

Rating:

5.0

I stored my RV. It was easy to access. I could remove and return very easily without undue maneuvering around other vehicles. It was mouse free.

Rating:

5.0

I found it hard to get though to someone when calling, 20 -30 minute wait times. Was told by call centre operator that the end and beginning of the months were the busiest time for its moving day ... I found it easier to just drive in than deal with the call centre As soon as I pulled into the Regent facility I had some help me almost immediately ... very pleased.

Rating:

3.0

We were quick to move our things after the first month free because we could not afford the regular rental price. We have had to empty and move everything to a cheaper storage unit that is just as clean and easier to get to.

Rating:

3.0

Every time I have gone to grab items from my locker, the bathroom is always out of order. The septic tank always seems to be full. Also, I paid for a full months rent, and I was out a little over a week after my payment. It would be nice to get a credit for the time I didn’t occupy the space. Great money maker for your company but if someone leaves prior to the end of the month, a refund of the time not being used would be great. Basically a waste of $202 from March 12 to March 21.

Rating:

4.0

I placed friendly staff. However, we had to ask a staff member how to open garage door. He made us fell dumb that we didn’t know to hit the correct button to open door when he came to main loading area to show us. We were very happy otherwise with the stage facility.

Rating:

5.0

It’s very useful to store ur belongings

Rating:

3.0

Facility should be accessible 24 hours without charge

Rating:

4.0

Service was very good. I would use again and recommend. Some initial trouble with access code & 24 hr access, however was rectified by helpful staff.

Rating:

5.0

The staff were really wonderful. They were informed and so helpful. An amazing facility.

Rating:

5.0

Very clean location. Staff was wonderful. Will use again myself when needed and highly recommend to anyone. A great group of people.

Rating:

4.0