Customer did not leave a comment.TUDOR T.
Customer Reviews for U-Haul Moving & Storage at Regent Ave
Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BUSIME K.
Customer did not leave a comment.Shana R. | Overall Experience
Customer did not leave a comment.BRIAN R.
It is just this location was far from my house and I had to pay 40$ for going back home and on top of that uhaul charged me extra for around 4$ of mileage overageRiddhi P.
Customer did not leave a comment.IAN S.
Customer did not leave a comment.kim S.
The guy that helped me out was fantastic, funny and very helpful. AwesomeMatthew L.
Have the vehicle cleaned well. It was full of dust and dirt. Not only is this a health concern for an asthmatic individual it's a COVID camp ground to transport disease.DANA H.
Drop off locations Dowson Rd Esso and Elisabeth St. in Winnipeg refused to accept drop off of truck. Lot of telephone calls and wasting time to find the location in Regent.SANDOR H.
Customer did not leave a comment.Jasen C.
There is nothiing more you can do ... UHAUL ON REGENT is the absolute best location to rent from in Winnipeg ... Rajane and her team give the absolute best customer service ... Thank-you Rajane ! ... You da best !!! ... Alex Kolomic ... email@example.com ... 431-668-1144John K.
Customer did not leave a comment.WILLIAM W.
Clearly identify gasoline tank capacity for each rental vehicle ie. displayed on dash board of vehicle.DENIS L.
Customer did not leave a comment.DELBERT M.
Customer did not leave a comment.Victor D.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.Caio D.
Customer did not leave a comment.BRAYDEN N.
Woman at the desk who helped with my order was not in the least pleasant. Very condescending and uninterested in making the experience pleasant. Hope it was just a bad day for her and time for her to look for a new job that doesn't involve customer serviceHAROLD N.
Customer did not leave a comment.CELESTE G.
Customer did not leave a comment.MICHEL S.
The staff was great. Service was excellent for pickup and returnLANCE H.
Returned gas tank at what we took it out with photo and they still charged us easy gssVincent B.
The service was excellent. We had an urgent need and Andrew and the others who helped us were friendly and informative.Gary C.
The floor in the back of the van had sand on it which my sister had to sweep out before she put her items in it. Other than that everything was excellent.CELINA C.
They tried to charge me extra fuels (gas) and damage. I have been renting for Uhaul for last 10 years,I never seen such unwelcome service on regent Ave Winnipeg. The mangers should review their communication and documentation. They should not highlight what is not in track for example ,wrong fuel gage. ThanksZEKARIA S.
Customer did not leave a comment.BRUCE G.
Customer did not leave a comment.ROBERT S.
With regards to self check in. The process should not be such a difficult task when picking up the rental equipment. Wasted a couple hours in that department. Precious hours wasted on getting my important possessions from my old place to my new one. All in all though the service was cheap and affordable.Valerie I.
I believe the difficulties in operating due to the COVID 19 pandemic made for an underwhelming experience this time.Joel S.
Customer did not leave a comment.Daniel C.
Truck was apparently out of oil. The guy in the am seemed like he didn't care to be there. The girls at the end of the day shift were great and very friendly.Grant G.
Colton and the employees he has working at the Regent location are exceptional. Don't hesitate to go there for any of your rental needs.PAUL B.
When dropping off I normally am met by someone to offload the equipment and have it put away, this time I waited outside in the rain for quite a while, noone came out, I had to disconnect everything and hope it was in the right place. Went inside to make sure they knew I dropped off, no customers inside, the two employees were just sitting there chit chatting! Could have been better this time aroundAMBER B.
Nothing. The cargo van and service was excellent. Easy access into and out of the lot, especially on a wet, snowy day.celina C.
Customer did not leave a comment.ROBERT F.
Couldn't find the QR code required for after hours drop off.ADAM M.
Customer did not leave a comment.Joey C. | Online Move In
Had to try 3 car dollies before we found one that the lights worked properly. Had to oil the ratchets on the straps, they were very rusty and were very difficult to operate . The hitch worked much better after I oiled it as well .JOSEPH N.
I've rented here many times without issue. This time the trailer I rented smelled like something died in it.DARCY P.
Customer did not leave a comment.Joey C.
You could stop lying to customers. When I called head office in Winnipeg April. 6 th. and told them my predicament about being stuck in North Dakota for my Covid 19 results they assured me that I was given 2 days grace. Now I get my bill and am charged an extra day on my bill. That is no way to do business. Would not recommend U Haul to friends.Marcello S.
Customer did not leave a comment.Anton T.
The trailer was covered in grease And the locking pins for the ramp did not alignH E.
We use your services often for our business. Always professional and excellent customer service.Karen S.
I paid for a dolly at the counter but it was not included in the truck. The attendant just brought the truck, gave me the keys and walked away. While returning the van afterhours, the online system didn't work. Tried to take a picture of the mileage and gas for over an hour and it wouldn't upload. Meanwhile tried to call customer service and was on hold for over an hour and could not do it anymore. I give up on U-haul. You can do better with your customer service and technology!ESTHER N.
Customer did not leave a comment.ADRIANUS G.
You rented me unusable faulty equipment and charged me for it. Then when I voiced my concerns I was literally treated extremely poorly, Especially by the manager. If it wasn't for the reputation/ franchise uhaul this place would be in the ground . Just read the reviews on googleDALLAS W.
All good! Friendly peopleSCOTT L.
Customer did not leave a comment.Terrence Z.
Customer did not leave a comment.Orishya C.
Customer did not leave a comment.Joel F.
Customer did not leave a comment.Reynard M.
Customer did not leave a comment.SYLVAIN B.
Customer did not leave a comment.SYLVAIN B.
Customer did not leave a comment.MYLA N.
Customer did not leave a comment.Zahidullah K.
Great staff, very helpful.RONALD M.
Chris Hoffman was veryELAINA E.
Customer did not leave a comment.James B.
Customer did not leave a comment.THERESA P.
the app did not work for drop off after hours. However I called and verified the information.John C.
Check out - trailer return - lineup to do so in the office was way too long. I dumped the trailer and tried to checkout on line from home but couldn't because I was not on site. You should be able to check out from your profile / rental page.PAUL E.
Customer did not leave a comment.Amber B.
Always excellent service from the crew at this location!!KEVIN S.
Customer did not leave a comment.Arno W.
Customer did not leave a comment.Xuan H.
Customer did not leave a comment.Bill K.
Instructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.Krista J. | Online Move In
Customer did not leave a comment.Cecil M.
Customer did not leave a comment.David B.
Nice staffDERRICK J.
Check engine light on vehicle, Sears torn. Couldn't do online assessment of vehicle as site was having issues.DAVID G.
Customer did not leave a comment.LESLIE W.
Customer did not leave a comment.Munish M.
Go over the trailer I rented. No way should that trailer have sounded the way it did while pulling it. Something's gotta be loose. It sounded like I was dragging a bag full of aluminum cans on the roadClayton B.
I used yesterday the same miles which I used last month the cost is extremely different. I don't know why ? Thank you for that.FITSUM G.
The dolly was not on the truck so we were pretty upset when we realized and had to make a second trip but the guys were very quick to make it right so we really appreciate that, thank you!Danielle Z.
Customer did not leave a comment.REGINALD R.
Customer did not leave a comment.RAYMOND H.
The team at the Regent location was fantastic after the original truck we were supposed to pick up at the Day Street location did not start. We called the Regent location and they took care of us immediately and professionally.DANIEL D.
I've always returned truck rentals with required gas. Today I was told that fuel was half full. When I checked it it was below. I took a picture and went about my day. Filled up upon return. Told I didn't fill up. Showed picture I took of fuel and discrepancy cleared up. No concerns. Employee was respectful and corrected error.Michael S.
Customer did not leave a comment.AURELIO C.
Initially I spoke with Claire, she was truly awful and extremely condescending, she was the rudest person I've ever dealt with at Uhaul. After I got upset and hung up on her she retaliated by cancelling my reservation. She didn't discuss it with me, just did it because she was angry. I then spoke to two guys that worked in the store, they were wonderful and completely understood my situation. You should fire Claire, she's a horrible representative for your company. If she was the only person I was able to deal with I would never rent from uhaul again.DEBORAH N.
Excellent customer service. All needs were met. Very pleased!SHAWN B.
The location was good, but there was an issue with Traffic control, as originally I have ordered an Auto transport, but when I showed up for equipment pick up I got a front wheel dolly, but the location where able to find a solution for me ..Aleksei M.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Andre B.
The stuff was good except for the condition of the truck I got clean yes there was no oil on the dipstick I added 2 quarts and then the third terrible the tires on the driver side was so bald that the steel belt was coming through terrible would not pass road safety dangerous to drive you could've killed me The truck was running and they said it was ready to go when I got there so they didn't check the oil or the tires At the pick up location I drove the truck 4 km to my house next morning I checked the oil added 3 quarts drove the truck to Fort Frances Ontario loaded it noticed the tires were sagging on the drivers side added air tires where hissing . One tire had steel belt coming out of it and the other one was bald not sure how I was able to drive so far on that one tire without the other one exploding and tearing up the other one I have used U-Haul quite a bit in the past I will be now I'm looking for a new truck rental facilitySTEPHEN H.
Nothing that I can think of. The u-haul box program was great for our needs and the staff were very obliging.John M.
Friendly staff and very efficientALYSIA D.
The only issue I have is that I was charged a 20 dollar after hours fee. I spoke with someone on the phone about returning it late and they didn't mention that there'd be a fee. That said, the staff when I picked it up did a good job, and I wouldn't want my dissatisfaction to be held against the staff at the location.David P.
We had an awesome experience and reasonably pricedElsa W.
I observed that when I was there to get service. There was three customer same time including me I finished first to get rental and they gave me vehicle key and told me where the vehicle parked. When I get out to find my vehicle I saw different service standard for the other customers that was the vehicle bring from parking lot to in front of the get and those 2 customers get their vehicle and left before me. I feel discomfort in my opinion they should serve equally ??BELETE A.
Customer did not leave a comment.Babs L.
Customer did not leave a comment.KATHRYN ANN C.
Customer did not leave a comment.Douglas P.
Customer did not leave a comment.J G.
Customer did not leave a comment.Jamie R.
Great serviceKaren S.
Attempted to return via mobile app and online as instructed. The app and online both would not attach the picture for odometer and fuel gauge. Could not complete the process resulting in me receiving the charge for returning the truck.ADAM W.
Don't bait advertise such low prices and then tack on so many fees.Erin S.
No complaints. Excellent storage locker facility.Michaela P. | Overall Experience
Very confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.Andy B. | Overall Experience
The girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)Stefany S. | First Impressions
Customer did not leave a comment.BRET W. | Overall Experience
Customer did not leave a comment.Lorne W. | Overall Experience
it was very hard to see inside the unit once it was full. Some extra lighting would help!!LINDA A. | Overall Experience
cancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.Jillian K. | Overall Experience
Customer did not leave a comment.Angele A. | Overall Experience
Customer did not leave a comment.LILA L. | Overall Experience
Customer did not leave a comment.Joe M. | First Impressions
Customer did not leave a comment.GREGORY O. | Overall Experience
Horrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!david m. | Overall Experience
We were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.Marianne V. | Overall Experience
Just one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,Lorne W. | First Impressions
Customer did not leave a comment.Lauren W. | Overall Experience
I found it really convenient to drive in and my storage locker was very close by. These two things I loved the most!!! Will be a. Repeat customer.marija K. | Overall Experience
Customer did not leave a comment.lee h. | Overall Experience
Your service is very benefits for us. Many thanks! Suggestion: please provide an access to communication with Deaf customers. ThanksAlexandra C. | Overall Experience
Customer did not leave a comment.Harold S. | Overall Experience
The website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.Kalyn M. | Online Move In
Customer did not leave a comment.Joshua F. | Online Move In
My month long rent for a parking spot ended on August 11th. I went to pick up my trailer on Regent and got a charge of a full month between August 11th to September 11th and had to pay 94 bucks for a full month that I won't use. I won't be storing anything there again. I should have paid a daily or weekly feemark j. | Overall Experience
Dont like customer service , very rude , romm was wetbhupinder s. | Overall Experience
I stored my RV. It was easy to access. I could remove and return very easily without undue maneuvering around other vehicles. It was mouse free.Jacob D. | Overall Experience
I found it hard to get though to someone when calling, 20 -30 minute wait times. Was told by call centre operator that the end and beginning of the months were the busiest time for its moving day ... I found it easier to just drive in than deal with the call centre As soon as I pulled into the Regent facility I had some help me almost immediately ... very pleased.Harold S. | First Impressions
We were quick to move our things after the first month free because we could not afford the regular rental price. We have had to empty and move everything to a cheaper storage unit that is just as clean and easier to get to.JAMES Z. | Overall Experience
Customer did not leave a comment.Lana S. | Overall Experience
Customer did not leave a comment.bruce k. | Overall Experience
Customer did not leave a comment.JAMES Z. | Overall Experience
Customer did not leave a comment.Christina C. | Overall Experience
Customer did not leave a comment.TOM P. | Overall Experience
Customer did not leave a comment.Dave K. | First Impressions
Every time I have gone to grab items from my locker, the bathroom is always out of order. The septic tank always seems to be full. Also, I paid for a full months rent, and I was out a little over a week after my payment. It would be nice to get a credit for the time I didn’t occupy the space. Great money maker for your company but if someone leaves prior to the end of the month, a refund of the time not being used would be great. Basically a waste of $202 from March 12 to March 21.tammy s. | Overall Experience
I placed friendly staff. However, we had to ask a staff member how to open garage door. He made us fell dumb that we didn’t know to hit the correct button to open door when he came to main loading area to show us. We were very happy otherwise with the stage facility.Lisa J. | Overall Experience
It’s very useful to store ur belongingsChristopher T. | Overall Experience
Facility should be accessible 24 hours without chargeGabriella S. | Overall Experience
Service was very good. I would use again and recommend. Some initial trouble with access code & 24 hr access, however was rectified by helpful staff.Marjorie K. | Overall Experience
The staff were really wonderful. They were informed and so helpful. An amazing facility.Janice h. | Overall Experience
Very clean location. Staff was wonderful. Will use again myself when needed and highly recommend to anyone. A great group of people.Sandra P. | Overall Experience
The facility was clean and secure I would absolutely recommend.... My only problem really was the hours should be open later and have sufficient staff! I waited alone in the store for 5 mins??Tammy B. | Overall Experience
The manager of the store on regan ave deserves a million bucks and a trip to Fiji. He is absolutely FANTADTIC!! Will recommend U-Haul to EVERYONE!!Michelle C. | Overall Experience
The staff was amazing and very helpful. Thank you!Doris K. | Overall Experience
Checked in and out like a breezeMaddisson M. | Overall Experience
I had very little interaction with the staff only a couple and were handled promptly and professionally.IAN A. | Overall Experience
Good clean storage facility with easy access.Henry S. | Overall Experience
The instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.Melanie M. | Overall Experience
Liked being indoors and heatedGeorge H. | Overall Experience
Thank you for your AWESOME SERVICE .Maher A. | Overall Experience
Nice and clean establishment. Friendly and helpful employees!Jennifer H. | Overall Experience
We have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, JakeJacob D. | Overall Experience
Staff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.Brianna L. | Overall Experience
Very goodtom w. | Overall Experience
Becky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!adam e. | Overall Experience
The worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.Nora D. | Overall Experience
I was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storageCatherine B. | Overall Experience
It really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.Cindy G. | Overall Experience
I am pleasedLORY G. | Overall Experience
Michael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.mark o. | First Impressions
Great service. Staff was knowledgeable and explained all options and how the system worked.jason g. | First Impressions
I wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.Vanessa M. | Overall Experience
Bad experienceKimble C. | Overall Experience
Very pleased with this self storage experienceJon M. | Overall Experience
I had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.camelia k. | Reservation
Very helpfulDavid N. | Reservation
It was goodCalvin T. | Overall Experience
Costly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt openheather l. | Overall Experience
Thank you for the opportunity to use the storage facility at your locationKlaus F. | Overall Experience
Skylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.Jason S. | Reservation
My experience was goodMarion A. | Overall Experience
The use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.Richard J. | Overall Experience
Rat poison (I think) was spilled all over the floor of the storage unit.hailey c. | Overall Experience
I appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.Jacob D. | Overall Experience
Very impressive unitwalter p. | Overall Experience
Staff were very pleasant to deal with.NICOLE N. | Overall Experience
The customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)Nicholas S. | Overall Experience
We only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact infoBARRY L. | Overall Experience
Really appreciatd the free one month storage locker.Janet S. | Overall Experience
I was very satisfied with my experience with the UHaul storage facility on Regent Ave.Carmela A. | Overall Experience
Rating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the callmia v. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!