Customer Reviews for U-Haul Moving & Storage at Regent Ave

5,346 reviews

1341 Regent Ave W   Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

(204) 987-9506

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 987-9506

1341 Regent Ave W
Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Please allow an hour leway for early pu and returns....some people have young children in school which means draggi g them out of bed ay 6am...not impressed...

M Therese Ella M B. 
Rating:
5.0

The service advisor was professional and very Helpful

MURRAY P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

I was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional

david h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLD H. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
4.0

The thread on the two front tires on the trailer were completely worn down. Probably would not have met a safety inspection had I been pulled over. Otherwise, everything was great

GREGORY S. 
Rating:
5.0

Great service you guys! Was easy abs convenient. Would do it again!!!

MWENDA K. 
Rating:
3.0

I have used this facility a few times for storage and will continue to use it when necessary.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
1.0

People who work there do not want to work there or help their customers

ANGELA L. 
Rating:
3.0

Ensure that the vehicle they have rented is at the location they are picking up at. I ordered a 15 foot truck at the Windsor Park location in Winnipeg on Elizabeth only to get there to find out the truck wasn't there. I was then informed only a 10 foot truck was available for 4 hours and it was at a different location from where I was moving which meant I had to make 2 trips instead of one which resulted in more kilometers being charged.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Farhad S. 
Rating:
5.0

All good! Price was good. For the truck size especially it took one trip. Amazing. Made moving into our first home so easy.

Zachary A. 
Rating:
5.0

Thank you

LANNY A. 
Rating:
4.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Used the self check in service. Once I logged into local U-Haul wifi, the process ran quick and smooth. An excellent overall experience.

Gino A. 
Rating:
5.0

Customer did not leave a comment.

MELANIE R. 
Rating:
1.0

The reason I have rated this location as poor and would not recommend to a friend was because of this location's blatant lie to me about the date I had booked to get my trailer hitch attached. I booked with them on July 19, 2021 to have my hitch installed on August 20, 2021. When I arrived on August 20 to have the work done, they informed me that their records showed the date for installation as September 20, 2021. This was absolutely incorrect/ untrue as I had plans to be out of town starting August 23 (which was why I wanted the hitch installed before this date) and would be leaving Winnipeg for Ottawa on September 8, 2021! My records on my phone clearly showed the installation date as August 20, 2021. This led to me having the installation done by another company, which turned out to be significantly more expensive than U-haul's fee. Your employees could not even be honest about their mistake. They should have compensated me for the extra money I had to pay, instead they lied to me to cover up their ineptitude! This is an unethical, shameful way to do business. Additionally, the cost to rent the actual trailer was significantly more than we paid two years ago to do the same route, but in reverse (Ottawa to Winnipeg). Granted we had a larger trailer for this move, but the reasoning behind the cost increase, from your employee seemed to be total garbage! Very disappointed with this experience, I will think twice about booking with U-haul for a move or any other services. EN

ANNE N. 
Rating:
5.0

Customer did not leave a comment.

ORMOND H. 
Rating:
5.0

Customer did not leave a comment.

MARIALISA C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Everything was great. Service personnel were friendly and helpful.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
4.0

I would have liked to get a vehicle with a full tank as when I fill up to return it's not really possible to only put in to 7/8 which is where it was when I picked up.

MELANIE C. 
Rating:
4.0

There was a leak in trailer The service at pick up was very pleasant and helpful

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Erica d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

BRUCE K. 
Rating:
4.0

The trailer i rented was dirty and I was lucky I didn't lose the trailer on the highway as there was a piece missing on the hitch that locked it in place. This was discovered by the employee when I brought the trailer back. Could have been disaster!

PAT W. 
Rating:
5.0

Excellent staff Excellent customer service.

LYN A.  |  Overall Experience 
Rating:
4.0

Took concerns seriously

joan C. 
Rating:
4.0

You have to change your ridiculous policy of charging someone $20 for returning the truck EARLY. What, do we get $20 if we return it late?

KYLE M. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
3.0

Prices were way over the top. I got charged for miles yet they told me .79$ /km sad spent alot

DESTINY B. 
Rating:
5.0

Customer did not leave a comment.

Gale P. 
Rating:
4.0

Make sure the keys for the assigned vehicle are actually in the lockbox.

MELISSA M. 
Rating:
1.0

Perform training on staff how to be polite to costumer.

PAOLO G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

The little front desk girl was awesome.

TIMOTHY D. 
Rating:
5.0

great service and friendly staff

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

Sandeep B. 
Rating:
5.0

Staff/equipment absolutely exceed all expectations. I will be returning to the Regent location for all of my rental needs.

CHRISTOPHER M. 
Rating:
4.0

I was signed up for 24/7 pickup, but when picking up the truck I could not find it even with the directions and map provided. Luckily the store was open so I went to ask and they told me it was in a completely different location. When I arrived at my destination the dollies I ordered were not in back of truck. When I called the store they said it was because they ran out for the day (and no one bothered to tell me or edit my reservation). They did find my personal keys in the truck after I returned it though, which I'm very grateful for.

Lindsay B. 
Rating:
2.0

Very time consuming process to pick up and drop off truck. Ends up costing way more than it should. Glad its not a service i use regularly. Staff were friendly.

JASON L. 
Rating:
5.0

First time vehicle renter , it was a good experience . Thanks !

ALBERT K. 
Rating:
3.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

Alex was super helpful and so was the assistant manager! Always a positive experience at this location. It gets busy and the staff remain calm and helo each other out! I also had a man from the back come out to look up weight tolerance etc for the vehicle I had at the time. Thumbs up all around!!!!

ALISON C. 
Rating:
5.0

You should stiker on truck it's ragular gas or disel Everything is good

SUKHPREET K. 
Rating:
1.0

The staff working there is really immature and doesn't really care for business. The customer service displayed by the staff was not good at all. The person who helped me really did not care for anything I said. I understand that month end is really busy but showing a little Empathy goes a long way. Probably would never book from this location ever again.

AKSHAT V. 
Rating:
5.0

Great service, very friendly and helpful staff, I'm very satisfied!

MAXIM Y. 
Rating:
2.0

I understand being short staffed, but if you get service it is poor. I booked a truck for a move, Canada to Texas.$2,896 With a "discount" Got a truck with an empty tank, no cruise control and NO A/C. When I drove the truck to my home I noticed the no A/C so I called Uhaul and was on hold for an hour, A full hour, then was transferred to road side assistance for 18 minutes and was then told road side assistance can't work on A/C issues and it was recommended the truck be returned to the shop.I dropped it off overnight back at the shop where I was told staff would look at it in the morning. The next day I was called by Uhaul and was told there is no issue. It was morning when I picked it up (cold morning) and drove it to be loaded by the movers I booked. Now fully loaded I was about to hit the road and in the warmth of the day noticed there was still no A/C. There were no other trucks available. After another forty minutes on hold (getting better) I was told they don't have the staff to fix the A/C so I was offered $300 and an extension on the rental time and was told to try the next Uhaul shop on the way south in North Dakota and was given an address. The Shop in ND had no mechanic on staff and was given a new address 300 miles down the road. Huzzah, The next Uhaul service centre had a mechanic and they spent a couple hours recharging it. It was a good stop and the A/C word great, for 100 Miles then back to blowing heat. I found the leaking refrigerant and took a photo but done dealing with it and bought two gallons of water and rolled down the window. Now I'm in Texas with clean pores and about to take advantage of the free storage. I found a place to move into at the end of the month and figured unloading the truck into storage just to load it back up in 13 days would be yuck. I called Uhaul (16 minutes YA!) and asked what I could pay to just have the truck parked for extra days. I was told $40 a day. I tried to barging but I accepted the $40 a day. I returned the truck late at night and called the Uhaul drop off location the next day to see if everything was copacetic. I was told everything was fine and I will get a final bill Emailed to me. I did receive an Email with thanks for using Uhaul and a charge for $1,270.00 in addition to the $2500 . Ouch Uhaul.

TIMOTHY C. 
Rating:
4.0

I made a request to have the vehicle at a drastically different location so a call about not getting that location would have been ideal. Otherwise great service. I know end of month is a busy time.

DANIELANTHONY G. 
Rating:
3.0

Staff was in hurry to get out of there

DENNIS P. 
Rating:
4.0

It wasn't swept out but it wasn't too bad. Workers were fair but wished we had picked up while the shop/repair area was open.

WILLIAM P. 
Rating:
5.0

- Make sure the rented items are in the truck - Tell them the correct time that you close - Check the gas gauge on the truck I rented, I put in $20 gas and the needle went up, put in another $10 and the dial went down.

STEVEN C. 
Rating:
5.0

Excellent customer service and overall experience. Despite the customer service team informing me of a wrong customer install date, they were quick to fix the problem and get me in immediately. Thank you.

Amy R. 
Rating:
1.0

Horrible service. Didn't tell me about random charges. Never use U-Haul as a moving company. Will rob you of all your money. Never Using uhaul again

KIERAN R. 
Rating:
4.0

Customer did not leave a comment.

Krystal D.  |  First Impressions 
Rating:
5.0

Awesome Uhaul location awesome service

Donald S. 
Rating:
4.0

Friendly staff. Good experience

GAGANDEEP S. 
Rating:
5.0

Rented a pickup to move some items. The truck idled really low and actually stalled if the light was too long. I found it interesting at check-in that, first thing they asked if the vehicle had any problems while driving the vehicle.... Maybe regular maintenance was an issue...?

Lin E. 
Rating:
3.0

Very hard to navigate where the trucks are if you've never been there, staff was very impersonal and not very helpful.

Dave F. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
4.0

Not things they are ok so far

ANGEL Q. 
Rating:
3.0

Don't send out receipts with wrong info on them. Don't hide in the back room and keep ppl waiting. When you do show up, don't have food in you mouth. More parking for the counter service part of the shop

John B. 
Rating:
5.0

Always a pleasure dealing with uhaul

MICHELE E. 
Rating:
2.0

Not over charge me. I returned the trailer Early, during site hours, and was charged for an unattended return. The same employee literally unhitched the same trailer they connected in the first place and I was still overcharged! I called in and still have no resolution /credit back to my credit card.

CLIFTON W. 
Rating:
5.0

I was very pleased with my experience at U-haul Regent today. The staff was very friendly and helpful.

Rob R. 
Rating:
3.0

service agents were unattentive and seemed bored. Interaction with them was worst part of the rental.

DARRELL I. 
Rating:
5.0

Customer did not leave a comment.

DONNAJ M. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
4.0

I had several locations tell me they had a truck only to let me know right before my move that it didn't exist. At least these guys had a truck.

JONATHAN S. 
Rating:
3.0

Not sure

DANIEL F. 
Rating:
5.0

The pickup went smoothly and efficiently and I was very pleased with the service.

John B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
5.0

Can't think of anything. Everything ran smoothly.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
1.0

Check in person was extremely rude and not contactless like website stated. Vehicle was dirty on the outside, forgot to give us moving blankets from our order and the check engine light came on 20 miles into our moving.

GRANT P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

I love their service, they’re friendly and efficient The locker was very clean and well maintained.

heather s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD G. 
Rating:
3.0

When I picked up the truck it was very dirty in the outside as well as inside, I dropped the truck off in a much cleaner condition than when I picked it up.

ROLAND W. 
Rating:
5.0

Customer did not leave a comment.

MOHAN D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

MYRON N. 
Rating:
5.0

Prompt and positive experience! Thank you very much!

SHAWN S. 
Rating:
1.0

Fire you're manager! Terrible customer service. I rented a 10 foot truck was NOT informed about the website or you get charged 20 dollars. I was charged 25 dollar cleaning for what you're own representative called dirt "crumbs" in the back of the truck. I called and was transferred twice, on hold for over 30 mins. When I finally got the "manager" she laughed at how angry I was, called me rude, eventually hung up on my ear. I gave her the option to fix the charges or I'd speak to her boss and she laughed and hung up. Never did get the charges reversed and won't be ever using this location again or uhaul period. Mike Nazar 2047936075

Michael N. 
Rating:
5.0

Sure. I will rent again u-haul. Great rental services.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Jean G. 
Rating:
5.0

All good. Thanks!

mike B.  |  Overall Experience 
Rating:
5.0

Nothing …. Entire experience was awesome!!

Tracy C. 
Rating:
5.0

Courtesy and prompt service leaves nothing to be added.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Stacey K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON W. 
Rating:
3.0

Customer service was great, unfortunately, the truck had issues with the lift gate. Normally, there's no issues with equipment. Still like dealing with Uhaul.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
2.0

truck was full of garbige. Waste time for replacement.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

GARTH B. 
Rating:
1.0

Better customer service with UHALL over all. Very poor with the booking. Forced a 9 month pregnant woman to have to call around and wait around in the heat and fight to get the uhall that she originally booked and was promised from place to place only to be given a smaller uhall instead. Super ridiculous and unprofessional service. Disrespectful and just out for people's money and not to provide a good service to customers. I'm never going to use uhall again and recommend that no one uses uhall. If you use uhall be prepared to be pushed around and not have a uhall when you need even if you have one booked. Extremely pissed off and disappointed.

SHIRLEY V. 
Rating:
5.0

Customer did not leave a comment.

ARTUR A. 
Rating:
5.0

Customer did not leave a comment.

APNINDER S. 
Rating:
5.0

Customer did not leave a comment.

LOYD T. 
Rating:
3.0

Customer did not leave a comment.

Leesia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYN A.  |  First Impressions 
Rating:
1.0

Did not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.

Shania U.  |  Overall Experience 
Rating:
5.0

Easy access, clean.

Slawomir D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RILEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne E.  |  Online Move In 
Rating:
5.0

I have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.

JEANNE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis C.  |  Overall Experience 
Rating:
5.0

Had to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.

Cathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey C.  |  Online Move In 
Rating:
2.0

Instructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.

Krista J.  |  Online Move In 
Rating:
5.0

No complaints. Excellent storage locker facility.

Michaela P.  |  Overall Experience 
Rating:
3.0

Very confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.

Andy B.  |  Overall Experience 
Rating:
5.0

The girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)

Stefany S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRET W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorne W.  |  Overall Experience 
Rating:
4.0

it was very hard to see inside the unit once it was full. Some extra lighting would help!!

LINDA A.  |  Overall Experience 
Rating:
1.0

cancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.

Jillian K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angele A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LILA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY O.  |  Overall Experience 
Rating:
2.0

Horrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!

david m.  |  Overall Experience 
Rating:
1.0

We were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.

Marianne V.  |  Overall Experience 
Rating:
5.0

Just one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,

Lorne W.  |  First Impressions 
Rating:
1.0

The website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.

Kalyn M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joshua F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dave K.  |  First Impressions 
No reviews have been submitted for this location.

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