Customer Reviews for U-Haul Moving & Storage at Regent Ave

5,397 reviews

1341 Regent Ave W   Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

(204) 987-9506

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 987-9506

1341 Regent Ave W
Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the person that was helping me made it quick and easy and was very friendly

MARTHA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
4.0

Presenting clean equipment should be a priority, it reflects well for customers renting.

DOUGLAS B. 
Rating:
3.0

The clerk that assisted us treated us like we were children, he was difficult to understand as well, his accent made it hard to understand as he spoke too fast.

GILLES L. 
Rating:
4.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Rose L.  |  Overall Experience 
Rating:
1.0

My name is Barbara Illingworth I am from Regina Sk. Due to a faulty gas light on the uhaul try k that I rented along with them western regional manager that why my life is in uhaul storage in Winnipeg Man.I would like to know where my belongings are and who moved them and why they were move. Please email me at barbaraillingworth04@ gmail.com with following information or a person odepartment where I can get this information thank you I will never rent a uhaul truck or storage unit again and will mot recommend uhaul company to anyone in fact I would recommand people never to rent from truck from uhaul company.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory L.  |  Overall Experience 
Rating:
3.0

trailer electric wires in bad shape had some problems and looks many repairs but old cables need replacement. The service at p/u v nice but lazy at drp

TOMASZ P. 
Rating:
5.0

Excellent customer service. Well organized and trained staff.

Paul M T. 
Rating:
5.0

Great service, great staff & great equipment

DENIS G. 
Rating:
5.0

The rental process was seamless. The staff were extremely helpful and made the rental process easy. Thank you to all.

DENIS G. 
Rating:
5.0

First thing, this was NOT where I intended to rent from, as a more convenient location did not have my vehicle because someone else failed to return it on time. This location DID get me into a vehicle on short notice (I was a walk-in), and they had a rental come back early, so I do NOT blame them that this vehicle was not clean, they did a quick turnaround, which is what I needed, and I was fine with a vehicle that was not too clean. Plus staff was friendly and helpful in spite of the fact it was a busy day.

DARREN W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

nothing

VICTOR R. 
Rating:
1.0

I had a horrible experience at the Century location getting a hitch installed for my rental. Due to the incompetence there, it caused us significant delay. The initial person I dealt with was wonderful at this location, she understood my troubles and offered me a complimentary extension. When returning my rental, the lady ended up charging me all the costs in full. Very disappointing when it was offered to me for all of my inconvenience. I would not suggest uHaul overall if someone has another option as both locations ended up being a huge disappointment for us.

ALLISON H. 
Rating:
5.0

Great service.

MARK W. 
Rating:
1.0

Customer did not leave a comment.

RUSLAN D. 
Rating:
5.0

Really great staff. Friendly, helpful. Clean Store and equipment

Jacob R. 
Rating:
1.0

My credit card was accepted online when I pre booked the truck. The system at the store did not accept my card and would not even get to the point where I could enter my pin. The woman who was working shrugged her shoulders and said if it doesn't work it doesn't work. Thankfully another staff member tried entering my card manually and it worked.

CHRISTINA H. 
Rating:
3.0

Left message for call back with manager and never was called. Sad to see me go? You guys ended the service! My point is that you need better organization vs all automated

Daniel G.  |  Overall Experience 
Rating:
5.0

Frequent customer. Fantastic service every time

MICHAEL S. 
Rating:
1.0

The charged me more than my booking stated

Rafael H. 
Rating:
5.0

This location was great, the staff were friendly and helpful. Uhaul overall is horrible. I will do everything in my power to never use uhaul again and will encourage others to do the same. If you can't guarantee a truck at a requested time, why are you in that business?

MARK S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
5.0

the self check in process is horrible and caused us to take 1 hr just to pickup, however the customer service in store by the employees was great

Cole L. 
Rating:
5.0

It was very busy at this location, phones ringing, customers in to get various rentals, the location was well staffed, with very polite and knowledgeable people. Even tho it appeared hectic, I was in, set up and on my way in record time. Must faster than I had predicted and planned for!

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Make the 6ft wide trailer have a 6ft gate, not a 4.5ft wide gate

SEAN V. 
Rating:
5.0

Customer did not leave a comment.

SHAUN R. 
Rating:
5.0

Again, I have problems with having to drive all over metro N America to pick up specific U-Haul trucks from specific locations. When I give 3-4 months' notice that I'd like to pick up a certain vehicle at XYZ U-Haul location, I fail to understand why U-Haul can't have that type of truck at the desired location on that date. Other vehicle rental firms seem to be able to shuttle vehicles around to suit customer requests.

KARIS C. 
Rating:
3.0

I would like to express my thoughts about the lack of Information when I made my reservation. The price I was quoted was for the upper level so I had to pay more for main level. I was also not informed that I had to use a specific lock to be purchased at the facility. I called the facility and spoke to the manager who told me that the rep at the call center I talked to did not know a out the stipulations for their facility and I said they should be. I was not very happy about having to pay $25 more per month and would like to receive some type of compensation. I look forward to hearing from you with respect to this matter.

patricia h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

HARDEEP S. 
Rating:
5.0

Very efficient location. In and out with all the paperwork etc in a very short period of time.

Thomas S. 
Rating:
2.0

I was sent here because my original booking was not honored. I booked a truck 2 weeks ahead of time. When I arrived there were NO trucks in the parking lot at the location on Elizabeth Rd in Winnipeg. When I went in and asked about my truck the women yelled at me as if it were my fault the truck wasn't available! No explanation was given to me, no offer to find me a truck anywhere else, just basically " to bad so sad for you." How do people get a U Haul Franchise that don't have comprehension skills, horrible customer service skills and yell at people when they are asked for a product that is sold at their store? There should be a negative star option for reviews, this place would be -5 ! I want a Regional manager that can actually do something to contact me. I want to be compensated for being inconvenienced and humiliated by this U-Haul franchisee. Someone named Ryan called me, left a number to call but I can never get anything but a voice mail prompting me to wait. I'll hope to hear from someone Stacey Groom

Stacey G. 
Rating:
5.0

Drop off was easy and quick. In and out, and no bs

Elizabeth W. 
Rating:
1.0

The truck given to me had two tires that were not road-worthy. Both had to be replaced in Lethbridge following one of them failing. I can not believe that this truck was released for service. Obviously this location does not care about the safety of their clients.

WANDA K. 
Rating:
4.0

Customer did not leave a comment.

Robin C.  |  Overall Experience 
Rating:
4.0

The tow dolly was missing parts and required servicing by U-Haul personnel to make it work. This should be taken care of before it is shown as ready for pick up

Fred W. 
Rating:
5.0

My original booking was canceled without warning which left me desperate as i had to be out of my apartment. I will never use Uhaul again.

AMANDA L. 
Rating:
3.0

Have dollies removed when clients choose that they are not requested because they end up in the way, and a tripping hazard. Also please wash the windows! I had to wash them myself.

Jason F. 
Rating:
4.0

Rental and return process was friendly and efficient.

PAUL G. 
Rating:
3.0

Clean the windshield, and explain to actually do the after rental text thing Because I returned the rental truck, locked it and returned key, and then realized I needed odometer pictures

DENIS Y. 
Rating:
3.0

I'm not to happy with being charged a cleaning fee when it had more pine needles in it then the leaves that were in it when I returned it.

TERRENCE Z. 
Rating:
2.0

Lack of coordination. Stressful experience.

GERARD EUCLID B. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Nothing. Your friendly staff knows how to handle first time movers. Thank you.

Faviola P. 
Rating:
5.0

Customer did not leave a comment.

Kristopher R.  |  First Impressions 
Rating:
5.0

The cleanliness of the washroom was impressive, the ease of using the website for everything I needed to do/manage was a huge benefit. I would definitely recommend it to others.

Kelly M.  |  Overall Experience 
Rating:
2.0

Please allow an hour leway for early pu and returns....some people have young children in school which means draggi g them out of bed ay 6am...not impressed...

M Therese Ella M B. 
Rating:
5.0

The service advisor was professional and very Helpful

MURRAY P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

I was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional

david h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLD H. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
4.0

The thread on the two front tires on the trailer were completely worn down. Probably would not have met a safety inspection had I been pulled over. Otherwise, everything was great

GREGORY S. 
Rating:
5.0

Great service you guys! Was easy abs convenient. Would do it again!!!

MWENDA K. 
Rating:
3.0

I have used this facility a few times for storage and will continue to use it when necessary.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
1.0

People who work there do not want to work there or help their customers

ANGELA L. 
Rating:
3.0

Ensure that the vehicle they have rented is at the location they are picking up at. I ordered a 15 foot truck at the Windsor Park location in Winnipeg on Elizabeth only to get there to find out the truck wasn't there. I was then informed only a 10 foot truck was available for 4 hours and it was at a different location from where I was moving which meant I had to make 2 trips instead of one which resulted in more kilometers being charged.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Farhad S. 
Rating:
5.0

All good! Price was good. For the truck size especially it took one trip. Amazing. Made moving into our first home so easy.

Zachary A. 
Rating:
5.0

Thank you

LANNY A. 
Rating:
4.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Used the self check in service. Once I logged into local U-Haul wifi, the process ran quick and smooth. An excellent overall experience.

Gino A. 
Rating:
5.0

Customer did not leave a comment.

MELANIE R. 
Rating:
1.0

The reason I have rated this location as poor and would not recommend to a friend was because of this location's blatant lie to me about the date I had booked to get my trailer hitch attached. I booked with them on July 19, 2021 to have my hitch installed on August 20, 2021. When I arrived on August 20 to have the work done, they informed me that their records showed the date for installation as September 20, 2021. This was absolutely incorrect/ untrue as I had plans to be out of town starting August 23 (which was why I wanted the hitch installed before this date) and would be leaving Winnipeg for Ottawa on September 8, 2021! My records on my phone clearly showed the installation date as August 20, 2021. This led to me having the installation done by another company, which turned out to be significantly more expensive than U-haul's fee. Your employees could not even be honest about their mistake. They should have compensated me for the extra money I had to pay, instead they lied to me to cover up their ineptitude! This is an unethical, shameful way to do business. Additionally, the cost to rent the actual trailer was significantly more than we paid two years ago to do the same route, but in reverse (Ottawa to Winnipeg). Granted we had a larger trailer for this move, but the reasoning behind the cost increase, from your employee seemed to be total garbage! Very disappointed with this experience, I will think twice about booking with U-haul for a move or any other services. EN

ANNE N. 
Rating:
5.0

Customer did not leave a comment.

ORMOND H. 
Rating:
5.0

Customer did not leave a comment.

MARIALISA C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Everything was great. Service personnel were friendly and helpful.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
4.0

I would have liked to get a vehicle with a full tank as when I fill up to return it's not really possible to only put in to 7/8 which is where it was when I picked up.

MELANIE C. 
Rating:
4.0

There was a leak in trailer The service at pick up was very pleasant and helpful

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Erica d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

BRUCE K. 
Rating:
4.0

The trailer i rented was dirty and I was lucky I didn't lose the trailer on the highway as there was a piece missing on the hitch that locked it in place. This was discovered by the employee when I brought the trailer back. Could have been disaster!

PAT W. 
Rating:
5.0

Excellent staff Excellent customer service.

LYN A.  |  Overall Experience 
Rating:
4.0

Took concerns seriously

joan C. 
Rating:
4.0

You have to change your ridiculous policy of charging someone $20 for returning the truck EARLY. What, do we get $20 if we return it late?

KYLE M. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
3.0

Prices were way over the top. I got charged for miles yet they told me .79$ /km sad spent alot

DESTINY B. 
Rating:
5.0

Customer did not leave a comment.

Gale P. 
Rating:
4.0

Make sure the keys for the assigned vehicle are actually in the lockbox.

MELISSA M. 
Rating:
1.0

Perform training on staff how to be polite to costumer.

PAOLO G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

The little front desk girl was awesome.

TIMOTHY D. 
Rating:
5.0

great service and friendly staff

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

Sandeep B. 
Rating:
5.0

Staff/equipment absolutely exceed all expectations. I will be returning to the Regent location for all of my rental needs.

CHRISTOPHER M. 
Rating:
4.0

I was signed up for 24/7 pickup, but when picking up the truck I could not find it even with the directions and map provided. Luckily the store was open so I went to ask and they told me it was in a completely different location. When I arrived at my destination the dollies I ordered were not in back of truck. When I called the store they said it was because they ran out for the day (and no one bothered to tell me or edit my reservation). They did find my personal keys in the truck after I returned it though, which I'm very grateful for.

Lindsay B. 
Rating:
2.0

Very time consuming process to pick up and drop off truck. Ends up costing way more than it should. Glad its not a service i use regularly. Staff were friendly.

JASON L. 
Rating:
5.0

First time vehicle renter , it was a good experience . Thanks !

ALBERT K. 
Rating:
3.0

Customer did not leave a comment.

Leroy M. 
Rating:
5.0

Alex was super helpful and so was the assistant manager! Always a positive experience at this location. It gets busy and the staff remain calm and helo each other out! I also had a man from the back come out to look up weight tolerance etc for the vehicle I had at the time. Thumbs up all around!!!!

ALISON C. 
Rating:
5.0

You should stiker on truck it's ragular gas or disel Everything is good

SUKHPREET K. 
Rating:
1.0

The staff working there is really immature and doesn't really care for business. The customer service displayed by the staff was not good at all. The person who helped me really did not care for anything I said. I understand that month end is really busy but showing a little Empathy goes a long way. Probably would never book from this location ever again.

AKSHAT V. 
Rating:
5.0

Great service, very friendly and helpful staff, I'm very satisfied!

MAXIM Y. 
Rating:
2.0

I understand being short staffed, but if you get service it is poor. I booked a truck for a move, Canada to Texas.$2,896 With a "discount" Got a truck with an empty tank, no cruise control and NO A/C. When I drove the truck to my home I noticed the no A/C so I called Uhaul and was on hold for an hour, A full hour, then was transferred to road side assistance for 18 minutes and was then told road side assistance can't work on A/C issues and it was recommended the truck be returned to the shop.I dropped it off overnight back at the shop where I was told staff would look at it in the morning. The next day I was called by Uhaul and was told there is no issue. It was morning when I picked it up (cold morning) and drove it to be loaded by the movers I booked. Now fully loaded I was about to hit the road and in the warmth of the day noticed there was still no A/C. There were no other trucks available. After another forty minutes on hold (getting better) I was told they don't have the staff to fix the A/C so I was offered $300 and an extension on the rental time and was told to try the next Uhaul shop on the way south in North Dakota and was given an address. The Shop in ND had no mechanic on staff and was given a new address 300 miles down the road. Huzzah, The next Uhaul service centre had a mechanic and they spent a couple hours recharging it. It was a good stop and the A/C word great, for 100 Miles then back to blowing heat. I found the leaking refrigerant and took a photo but done dealing with it and bought two gallons of water and rolled down the window. Now I'm in Texas with clean pores and about to take advantage of the free storage. I found a place to move into at the end of the month and figured unloading the truck into storage just to load it back up in 13 days would be yuck. I called Uhaul (16 minutes YA!) and asked what I could pay to just have the truck parked for extra days. I was told $40 a day. I tried to barging but I accepted the $40 a day. I returned the truck late at night and called the Uhaul drop off location the next day to see if everything was copacetic. I was told everything was fine and I will get a final bill Emailed to me. I did receive an Email with thanks for using Uhaul and a charge for $1,270.00 in addition to the $2500 . Ouch Uhaul.

TIMOTHY C. 
Rating:
4.0

I made a request to have the vehicle at a drastically different location so a call about not getting that location would have been ideal. Otherwise great service. I know end of month is a busy time.

DANIELANTHONY G. 
Rating:
3.0

Staff was in hurry to get out of there

DENNIS P. 
Rating:
4.0

It wasn't swept out but it wasn't too bad. Workers were fair but wished we had picked up while the shop/repair area was open.

WILLIAM P. 
Rating:
5.0

- Make sure the rented items are in the truck - Tell them the correct time that you close - Check the gas gauge on the truck I rented, I put in $20 gas and the needle went up, put in another $10 and the dial went down.

STEVEN C. 
Rating:
5.0

Excellent customer service and overall experience. Despite the customer service team informing me of a wrong customer install date, they were quick to fix the problem and get me in immediately. Thank you.

Amy R. 
Rating:
1.0

Horrible service. Didn't tell me about random charges. Never use U-Haul as a moving company. Will rob you of all your money. Never Using uhaul again

KIERAN R. 
Rating:
4.0

Customer did not leave a comment.

Krystal D.  |  First Impressions 
Rating:
5.0

Awesome Uhaul location awesome service

Donald S. 
Rating:
4.0

Friendly staff. Good experience

GAGANDEEP S. 
Rating:
5.0

Rented a pickup to move some items. The truck idled really low and actually stalled if the light was too long. I found it interesting at check-in that, first thing they asked if the vehicle had any problems while driving the vehicle.... Maybe regular maintenance was an issue...?

Lin E. 
Rating:
4.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
5.0

I love their service, they’re friendly and efficient The locker was very clean and well maintained.

heather s.  |  First Impressions 
Rating:
5.0

All good. Thanks!

mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leesia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYN A.  |  First Impressions 
Rating:
1.0

Did not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.

Shania U.  |  Overall Experience 
Rating:
5.0

Easy access, clean.

Slawomir D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RILEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne E.  |  Online Move In 
Rating:
5.0

I have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.

JEANNE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis C.  |  Overall Experience 
Rating:
5.0

Had to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.

Cathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey C.  |  Online Move In 
Rating:
2.0

Instructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.

Krista J.  |  Online Move In 
Rating:
5.0

The girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)

Stefany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave K.  |  First Impressions 
No reviews have been submitted for this location.

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