Customer Reviews for U-Haul Moving & Storage at Regent Ave

5,814 reviews

1341 Regent Ave W   Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

(204) 987-9506

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 987-9506

1341 Regent Ave W
Winnipeg, MB R2C3B2
(Right Beside Club Regent Casino-Across the street from Birchwood Ford)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The entire process from start to finish was handle so well and in such a professional manner by all your representatives, David took a very much appreciated hands on approach to help get me on my way and then get me checked in upon return. Thank you very much David!☺

Michael D. 
Rating:
4.0

Storage units were clean, heated and easy to load and unload from. Dollies were available. U-Haul truck was parked inside during moving. One unit had a spill (possibly cleaning detergent) from an above unit run down along the wall and onto some of our bins and a chair (manager was made aware).

Cecile K.  |  Overall Experience 
Rating:
4.0

Truck was not cleaned between clients (bugs and mud) but it was fine for moving our items.

Cecile K. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

jared m.  |  Overall Experience 
Rating:
3.0

Nothing wrong with the staff or the place itself. However did get water damaged items and they are unsure of how. Units need to leak proof.

kailyn y.  |  Overall Experience 
Rating:
4.0

Staff were friendly and efficient. We were on the road in no time. Appreciated that they hooked up the trailer for us and checked lights together.

Doug B. 
Rating:
1.0

Serious error in distance. Spoke to the manager onAugust 11 and and he was more worried that I didn't response to a text I never received confirming the mileage then to the abusive employee or the obvious overcharge of $200 dollars to my credit card if which they stated I went 149 miles which is equal to 249 kilometers and I only went 83 kilometers. So disappointed in Carlton's response in stated he was going by the odometer and that's all. Never apologise for the abusive employee or met me halfway in price. I only paid $55 dollars to bring up the gas to the level they wanted. If I went 249 k or 149 miles like they stated I would have paid 3 times as much for gas. Never will I use u haul again

Cathrine M. 
Rating:
5.0

My only complaint is that the alignment was horrible off on the truck I rented making driving it somewhat uncomfortable on the highway. Staff at your Regent location where very friendly and pleasant to deal with! Convenient location as well!

Jordan S. 
Rating:
3.0

I was unable to use the trailer. The vehicle I wanted to tow would not fit on the trailer without damaging the front bumper. I provided the information about the vehicle I was going to tow and was told it would work. When I returned the trailer and asked if there was anything that could be done about my situation the employee sais she didn't know. That was all the help I got. Not very good customers service when the employees answer is "I don't know " and that's it.

DAVID R. 
Rating:
4.0

Reserved a trailer on line went there to pick up and none of the light would work and no other trailer of that kind available Had to settle on a different trailer or I'd have to cancel my trip

Peter T. 
Rating:
4.0

Clean up the problems with your web site.

Harry R. 
Rating:
4.0

Customer service was great, vehicle was used recently... and was a little dirty on the outside...but overall a good experience.

Rob-uhaul C. 
Rating:
5.0

Brand new Silverado that was a pleasure to drive. Staff were helpful and very nice. Great experience.

Roy H. 
Rating:
5.0

The cargo van is suited to any moving task I can imagine. We moved 6 big loads of various items. The cargo van had ample capacity and security features to handle it all worry free

Hilary S. 
Rating:
4.0

The trailer was ready on time and the staff was very helpful.

TERRI K. 
Rating:
2.0

Enclosed trailer had a broken taillight that needed fixing. I had to wait two hrs for my rental. Very inefficient and waste of time on an already stressful moving day.

Keith O. 
Rating:
5.0

Great friendly staff

Roger A. 
Rating:
3.0

The only problem was it was extremely hot inside the building. It was a sauna experience more than storage.

Angela F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Jasjot S. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
1.0

I find lot of issues with my bill U haul charged me alot And i driven around 5 miles only

GAGANDEEP S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Poor girl was working alone with lots of customers.

sandra O. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
1.0

Customer did not leave a comment.

Riccardo G.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Kelly B. 
Rating:
4.0

These guys were great !!!

Terry G. 
Rating:
5.0

Customer did not leave a comment.

ATMA K. 
Rating:
4.0

Very good, no complaints!

Larry S. 
Rating:
5.0

The staff working on Saturday, July 30th were amazing and very helpful!

Meghann G. 
Rating:
5.0

I always use this location and I'm in the other side of the city. Helpful and polite.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

This survey doesn't cover our overall experience with uHaul. We were upset with having to give 4 different telephone numbers in order to rent the uhaul. That was a little ridiculous!! And therefore picking up the rental took longer than it needed to. Staff was friendly though!

Randy H. 
Rating:
4.0

It was very hard hauling the stuff to where the storage is I didn’t know you had handicap storages I would have got one of those and they didn’t have no elevators I’m 66 years old but it’s a good thing my kids helped very tiring to haul the stuff to second floor

Irene H.  |  Online Move In 
Rating:
5.0

I left half my fishing rod in the front seat of the uhaul July 23 ....please let me know if found ....I just bought that 2048876547 my phone number thx

Janice L. 
Rating:
5.0

Customer did not leave a comment.

rick P. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Dmytro M. 
Rating:
5.0

Customer did not leave a comment.

Karr G. 
Rating:
1.0

I got charged for 150 km when my actual mileage was way below that. I got ripped off and I'm not happy about it.

Bradley R. 
Rating:
5.0

David is an exceptionally focused, friendly and hardworking employee. He is a star asset on your team!

Dan B. 
Rating:
5.0

The customer service rep that assisted us was amazing!! Fantastic customer service !!!

James R. 
Rating:
5.0

This location had a major power outage from morning till at least noon. While there I witnessed several women clients being very abusive to the staff. The gentleman (can't remember his name) that checked me out was extraordinarily patient with them. When I returned the truck, David was the gentleman that assisted me. After the abuse I witnessed these two gentleman put up with in the morning, they were courteous and so helpful with both pickup and drop off. They were professional under the worst circumstances.

Lauralee B. 
Rating:
3.0

I found this location to be a bit more frustrating then some of the others, i don't remember having to go on a goose chase looking for a barcode to scan to do the after hours return. I also found the online directions a bit confusing. Overall, it was good. Truck was clean, the guy at the counter was nice. I don't remember his name but he was great.

MAGDELINA T. 
Rating:
4.0

Customer did not leave a comment.

Kennth N. 
Rating:
4.0

Tires on the trailer were close to the treadbars David was very knowledgeable and provided great service.

Bert T. 
Rating:
5.0

Best customer experience in a long time.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Gurpreet G. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

I was thoroughly impressed with the service I received from Aaron, David, Daniel and Autumn. Aaron made sure that my reservation suited my needs, even though he was dealing with an unexpected situation. David quickly got me on my way, and made several jokes that helped me lighten up (it was moving day and I needed that!). Autumn helped me by phone, she was quick and friendly to edit my return time, and Daniel was great when I brought the truck back. Uhaul should be very proud to have such excellent staff at this location!! I will definitely think of uhaul next time too.

Diane S. 
Rating:
1.0

Customer did not leave a comment.

Kelli D. 
Rating:
3.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Absolutely nothing! The staff was fantastic. Thanks again!!

Cory D. 
Rating:
3.0

The staff person I dealt with when I returned the equipment was very good. However the person I dealt with when I picked up the equipment was not very professional.

Winston H. 
Rating:
5.0

The customer service rep David Morseray was outstanding and provided all the information we needed right away. Having your CRSs treat everyone like David did with us is all I can recommend.

Leonard R. 
Rating:
4.0

the guy who helped me was super nice but when i got to my location, i realized there was broken glass all in the back. i didn't want to sweep it out into my yard so i just left it in there

Sara J. 
Rating:
4.0

Onnline rentals need to have a more detailed report of damage on the truck. I had 4 light damage spots I couldn't make out in the photos.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

TREVOR L. 
Rating:
3.0

Customer did not leave a comment.

Bryan V. 
Rating:
5.0

No ways to improve! David and colleagues were memory worthy and were humorous with us :)

Lexi M. 
Rating:
5.0

Everything went really well. Dave looked after everything for me and answered all my questions. All in all a great experience.

David H. 
Rating:
5.0

Keep doing what you are doing excellent service

bruce M. 
Rating:
3.0

When I got my rental the fuel gage level was slightly less than what was indicated on my agreement. I assumed that this was within an acceptable variance and proceeded anyways. I drove a total of 10 city miles and the fuel gage did not move. I returned the rental after purchasing fuel and the gage again did not register. Upon my return Dave inspected the vehicle and found that everything was returned in good order except for the fuel level which was slightly less than what was initially marked. I was accused of not refueling the vehicle and had to explain the sinario to him and he eventually saw things correctly. During our conversation he said that I should have taken a picture to prove the level marked by a Uhaul employee. I was not told I needed to take a picture only that I return it in the same condition. Perhaps there should be a initial walk through to confirm the condition of the rental to avoid Arguments when the vehicle is returned.

Andreas E. 
Rating:
5.0

I love no small talk I needed storage and truck , having a crappy weekend didn't want how is your day . Love the way I was treated would definitely recommend. For no air conditioning they were as nice as sunshine .great service

jared m.  |  First Impressions 
Rating:
1.0

When dropping off, and it was the wrong store, they couldnt be bothered to tell you it needs to be dropped off some where else. But fast to charge stupid return fees. No customer service here either cant be bothered to answer the phone

Eric W. 
Rating:
4.0

Drop off of equipment was straight forward and handled very expeditiously by staff.

Fred S. 
Rating:
5.0

We returned the trailer after hours because the return time was before opening. We were charged for 2 additional days because no one looked at the inventory until Monday when the Trailer was returned Saturday.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

Closing the store due to weather (no AC) and requiring online returns while I'm out here moving in this heat and having to do the service personnel's job after having moved in this heat is utter bullshit. 0 stars.

Philip W. 
Rating:
1.0

I rented a truck to bring my belongings to the storage area in regent as I have rented a storage as well. When I put everything in the storage and wanted to leave so I can bring other things to the storage, the door was not working and I was stuck for more than 90 minutes. No assistance over the phone, they kept transferring me, nobody took the responsibility. After one hour I spoke to someone who was helpful and told me that he will be sending someone to open the door. After 30 minutes a lady came, she was very rude to me. I asked her gently what happened to the door, what should I do if I'm stuck another time and she said just leave now, just leave. I don't have time, I came from my home, leaaave. Waaaw I was shocked by her response and reaction. She didn't care about that I was stuck for 90 minutes and she had to be nice in similar circumstances. She represents an international company, she has to be very professional. If there's a 0 star I will put it as a review to this experience. It's not professional at all. I was supposed to do two trips today but I did only one. I have to rent a truck again because of the door that was not working. I'm asking for a credit that I can use for the next time I rent a truck and I l'm asking to follow up with your employee so she knows how to deal with customers and the right way to talk to them.

Anis B. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

Did not receive the 2 ropes I purchased when I picked up equipment, when I tried to get a refund later I wasn't able to get one because the person who helped me originally did not give me a receipt but only the contract. Was offered a credit instead of a refund because I didn't have the receipt which isn't helpful as this isn't something I might ever use. Just not incredibly helpful

Matthew S. 
Rating:
5.0

David helped me out today and even though my day was a bit stressful his customer service exceeded my expectations

Michelle B. 
Rating:
3.0

Debit machines were down, I understand. He told me cash only, I had to drive around for a bank machine that worked. The lady in front of me used her credit card the other teller said credit cards were fine, just not debit. Wish they would have told me before wasting half an hour of my time. In the industry staff need to know how to take transactions without electronic methods. Teach your staff, things like this will happen again.

jorge F. 
Rating:
4.0

Customer did not leave a comment.

Melanie H. 
Rating:
4.0

Very clean well maintained cargo van. Was affordable for our needs that day

Louise M. 
Rating:
1.0

Workers were miserable and acted like they were better than everyone, spoke poorly (swearing amongst each other) and spoke in a way to make me believe the price I committed to prior to taking the truck off the lot would cover my trip. I asked several times to confirm that was the case and when I returned the truck my total was more. Almost $200 for 4 hours when it was only supposed to be $19.95 plus the mileage. Never again.

Jacob M. 
Rating:
4.0

The afterhours return process is ridiculous! The link texted says barcode is on building wall...sure it is....qr codes posted everywhere dont help, putting in phone number and last name brings up something from 2020, and its not even me! The instructions should be clear, barcode is on receipt!!!!!!! When we finally found it, process was fine!

Chantalle L. 
Rating:
5.0

Customer did not leave a comment.

cam R. 
Rating:
2.0

I was contacted by one of the agents and told that I was caught on camera stealing vegetables and putting them in my rental. When I said it wasn't me, they threatened to call the police. I stated again that it wasn't me. Finally they stated the vehicle number and I confirmed that it wasn't mine. They said a quick sorry and hung up, but at that point I was extremely shaken up. Very poor customer service. They should have initially confirmed the vehicle number or listened when I said it wasn't me instead of threatening me.

Leslie C. 
Rating:
5.0

It is expected that we return the vehicle with the level of fuel that was in it at time of pick up or we would be charged to fill it to that level, however, if the customer returns it with a higher level of fuel (in quarter of a tank increments) there is no consideration to give an adjustment on the bill. Considering the price of fuel, this would be appreciated.

Ronald R. 
Rating:
1.0

I was at location at 7:00 pm my phone battery was low so it get powerd off. There were employees inside i asked them for help as i cant return my van without turning my phone on. But they didn't listen they saw me but not even try to ask me whats the problem they just stand and laugh then i have to go somewhere else get my phone turned and then i drop it back at location if they just listen and turn my phone on i don't have to go through that much trouble. I knw its not their fault but atleast they should listen to my problem once. Thanks

sartaj S. 
Rating:
5.0

The only thing is to support your staff by having more available during busy times. The young woman that helped me was great!

RALPH E. 
Rating:
2.0

Customer service skills of staff are improvable. Also bought a bike rack recommended by your personnel over the phone, who said that it's popular with the customers... Two arms of the rack already misaligned after 2 uses (1.5 mos after purchase) and when I called to inquire if anything can be done about it, I was told by the staff there's nothing that can be done since it has no warranty and since it's already been opened and used MULTIPLE times. Then why carry a bad product that didn't even last one season and recommend it to customers?

jimmel M. 
Rating:
5.0

No change needed, staff was friendly and helpful.

David M. 
Rating:
4.0

Customer did not leave a comment.

Dale R. 
Rating:
4.0

With low availability they were able to get me a 20' truck for 8 hours yesterday. It hinged on the customer before me dropped it off by their expected time, and they were there with minutes to spare. Overall the whole experience was very efficient. In all of the hussle to get us the truck, the cab area inside the truck was not inspected by the staff and had cigarette butts and ashes from the previous customer. So if you're renting please bring it back clean.

Jeff K. 
Rating:
1.0

Trucks Head lights was not working,its only working on day moode .driver side mirrors was loose finally you guys never do properly inspection before giving it to customers

ranjit S. 
Rating:
5.0

It would be helpful to have an estimate of how much fuel would be used per kilometre to assist in refuelling after use.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Excellent help. Even though there was a technical issues the gentleman I was dealing with was more than helpful in our situation. Thx

Robert S. 
Rating:
3.0

Customer did not leave a comment.

OLEH V.  |  Overall Experience 
Rating:
5.0

Using Uhaul storage with 24 hour access was a big help for short term storage between residences

Mark B.  |  Overall Experience 
Rating:
1.0

The shittiest customer service I've ever seen in my entire life. Rude representative, dirty car, almost empty tank. Not helpful at all. Called 24 hrs before my appointment saying that the location has changed. I requested an auto transport trailer and a truck. Truck was extremely dirty and the trailer was at winkler which was 2 hrs out of city. I moved from Winnipeg to Toronto and driving that old nasty truck was the worst experience of my life. Hairs everywhere in the car and there was previous nose mucous on the steering wheels. Not only I'd not recommend it to anyone but I'll stop ppl from getting uhaul from now on.

amir H. 
Rating:
4.0

need to improve customer service. The reception was not nice.

Han P. 
Rating:
1.0

Didn't receive my Truck at the promised location, employee at 1341 Regent Ave W, Winnipeg, MB R2C 3B2 was so rude and kicked us out of the store without even helping us because they were suppose to close the store, you guys booked me for 6:45pm on 30th june and phone me around 6:45pm when i was at location on time ( 344 Dufferin Ave, Winnipeg, MB R2W 4E3) that the truck is not available and I had to spent my money on gas to travel to the other side on the city to pick up the truck as you guys messed up and the employee was so rude. Shit service, not gonna recommend to anybody

Ankita K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Make sure about mileage coz .99km is another kilometer for the other renter, should have decimals.

Jay P. 
Rating:
3.0

The truck was not available at the reserved time. Wasn't there some type of $50 return due to this?

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

ReJane was very helpful with the whole experience. Everything went smoothly with her help.

Shane D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agata B. 
Rating:
2.0

I booked a 15” truck on June 12 in advance to ensure the truck I needed was available. The day before I moved I spoke to a lady to see if I was able to pick up the truck an hour earlier than 12:30pm on July 1st. She said yes I was able to pick the truck up at 11:30 am. When I went to the regent location to pick up the truck they told me my truck rental was booked for 11:30 PM…. That would mean I would be moving in the middle of the night… Who would move in the middle of the night. The representative I spoke to on June 30th obviously changed my reservation to PM instead of AM. I had all my belongings outside in my front yard ready to move for 11:30 am. And I was told there was not truck available due to your representatives error. It made things very stressful, they happened to find a small truck. Which made things very slow. It was nit good. And I was very upset.

bryce james M. 
Rating:
1.0

I do reservation for the trailer one way then I surprise they told me we don't have one way and they push me to take it two way and I lost money for this to bring it back and tell like not working I paid $50 to repair it on the road it is so awful experience

ibrhim A. 
Rating:
5.0

Customer did not leave a comment.

Wesley B.  |  Overall Experience 
Rating:
4.0

A few times i wish you had been open later. 7 pm is a little early considering its still light out and by the time ppl get home from work, get supper, then get down to ur facility, doesnt always leave a lot of time. Staggered staff hours option?

Cheri S.  |  Overall Experience 
Rating:
5.0

Our experience of moving from BC to Winnipeg was greatly facilitated by using over 12 U-Haul boxes that were hauled all the way from BC to their local storage in Regent Street. Janna worked hard to accommodate the delivery to the rented house and then to our new home. Overall a very satisfactory experience!

JOHN M.  |  Overall Experience 
Rating:
3.0

Overall it was good. The day we moved out there were no dollies in the area where we were so I walked over to the other side where someone was operating a fork lift. The operator was very rude and scolded me for being on that side of the storage area. She didn't ask if I needed help she just yelled at me for being in that area.

Jolie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Have not yet moved in

Malley D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kayla D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Y.  |  Overall Experience 
Rating:
5.0

Very clean, well lit,.safe facility. Love it!

Cheri S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lidia l.  |  First Impressions 
Rating:
5.0

I use u-haul often for my work needs, the staff are always helpful and friendly. This is my got place, for moves and storage of other peoples stuff.

SAMANTHA B.  |  Overall Experience 
Rating:
5.0

I have always used U-Haul storage as it has always suited what I needed large or small.

Donna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMARA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Except for the fat kid with the bad attitude when I returned the truck, who acted like I was interrupting his quite time. I’ve never experienced any issue’s with any staff member at anytime. Great facilities, your stuff is safe at all times…

BRUCE M.  |  Overall Experience 
Rating:
5.0

No issues. Easy access, loved being able to drive in and just load up or unload. Pricey but worth it for the convenience. Very clean, staff very friendly and always willing to help.

Irene W.  |  Overall Experience 
Rating:
5.0

Excellent facility and helpful staff. Would definitely recommend this U-Haul storage site.

Cathy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

patricia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAKE P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

stacey m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose L.  |  Overall Experience 
Rating:
1.0

My name is Barbara Illingworth I am from Regina Sk. Due to a faulty gas light on the uhaul try k that I rented along with them western regional manager that why my life is in uhaul storage in Winnipeg Man.I would like to know where my belongings are and who moved them and why they were move. Please email me at barbaraillingworth04@ gmail.com with following information or a person odepartment where I can get this information thank you I will never rent a uhaul truck or storage unit again and will mot recommend uhaul company to anyone in fact I would recommand people never to rent from truck from uhaul company.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory L.  |  Overall Experience 
Rating:
3.0

Left message for call back with manager and never was called. Sad to see me go? You guys ended the service! My point is that you need better organization vs all automated

Daniel G.  |  Overall Experience 
Rating:
3.0

I would like to express my thoughts about the lack of Information when I made my reservation. The price I was quoted was for the upper level so I had to pay more for main level. I was also not informed that I had to use a specific lock to be purchased at the facility. I called the facility and spoke to the manager who told me that the rep at the call center I talked to did not know a out the stipulations for their facility and I said they should be. I was not very happy about having to pay $25 more per month and would like to receive some type of compensation. I look forward to hearing from you with respect to this matter.

patricia h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher R.  |  First Impressions 
Rating:
5.0

The cleanliness of the washroom was impressive, the ease of using the website for everything I needed to do/manage was a huge benefit. I would definitely recommend it to others.

Kelly M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional

david h.  |  First Impressions 
Rating:
3.0

I have used this facility a few times for storage and will continue to use it when necessary.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica d.  |  Overall Experience 
Rating:
5.0

Excellent staff Excellent customer service.

LYN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystal D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin J.  |  Overall Experience 
Rating:
5.0

I love their service, they’re friendly and efficient The locker was very clean and well maintained.

heather s.  |  First Impressions 
Rating:
5.0

All good. Thanks!

mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leesia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYN A.  |  First Impressions 
Rating:
1.0

Did not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.

Shania U.  |  Overall Experience 
Rating:
5.0

Easy access, clean.

Slawomir D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RILEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne E.  |  Online Move In 
Rating:
5.0

I have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.

JEANNE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis C.  |  Overall Experience 
Rating:
5.0

Had to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.

Cathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey C.  |  Online Move In 
Rating:
2.0

Instructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.

Krista J.  |  Online Move In 
Rating:
5.0

No complaints. Excellent storage locker facility.

Michaela P.  |  Overall Experience 
Rating:
3.0

Very confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.

Andy B.  |  Overall Experience 
Rating:
5.0

The girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)

Stefany S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRET W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorne W.  |  Overall Experience 
Rating:
4.0

it was very hard to see inside the unit once it was full. Some extra lighting would help!!

LINDA A.  |  Overall Experience 
Rating:
1.0

cancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.

Jillian K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angele A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LILA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY O.  |  Overall Experience 
Rating:
2.0

Horrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!

david m.  |  Overall Experience 
Rating:
1.0

We were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.

Marianne V.  |  Overall Experience 
Rating:
5.0

Just one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,

Lorne W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lauren W.  |  Overall Experience 
Rating:
5.0

I found it really convenient to drive in and my storage locker was very close by. These two things I loved the most!!! Will be a. Repeat customer.

marija K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee h.  |  Overall Experience 
Rating:
5.0

Your service is very benefits for us. Many thanks! Suggestion: please provide an access to communication with Deaf customers. Thanks

Alexandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold S.  |  Overall Experience 
Rating:
1.0

The website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.

Kalyn M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joshua F.  |  Online Move In 
Rating:
3.0

My month long rent for a parking spot ended on August 11th. I went to pick up my trailer on Regent and got a charge of a full month between August 11th to September 11th and had to pay 94 bucks for a full month that I won't use. I won't be storing anything there again. I should have paid a daily or weekly fee

mark j.  |  Overall Experience 
Rating:
1.0

Dont like customer service , very rude , romm was wet

bhupinder s.  |  Overall Experience