I have done business with them in the past and always a pleasureGARY R.
Customer Reviews for U-Haul Moving & Storage at Route 2
Leominster, MA 01453
(Rt 2 Ext 34)
Services at this Location:
- Mon-Sat: 8 am - 6 pm
- Sun: 9 am - 3 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Brittany W. | Online Move In
The staff was knowledgable, efficient, and very friendly. I left the store and commented to my friend about the ease of the transaction. Nothing is ever that easy! Antoine and Sydney deserve a shoutout for making a stressful move on a super hot day a little bit less of a hassle!Laurie T.
The was courteous and professional and got me on my way quickly. This is a great location to rent fromCraig D.
Excellent service!Elvin M. | Overall Experience
Customer did not leave a comment.Richard S. | Overall Experience
Customer did not leave a comment.Marcelo B.
Customer did not leave a comment.Moises G. | Overall Experience
Great service!Olivia S.
The entire experience of renting the U-Box was outstanding. Antoine, at the rental location went above and beyond to insure that my U-Box was delivered back to his location. Electronic and phone communication was also excellent during all phases of the entire rental period. I would highly recommend The U-Box system as a very cost-efficent, convenient way to make a move less stressful.Stevan S.
The after-hours check-in process was long and frustrating because the app kept making me start over. It would help if the developers could revise the picture-submission part of the app to make this easier.Walter O.
Friendly staffRoy H. | First Impressions
Customer did not leave a comment.Elizabeth T.
Customer did not leave a comment.Kim L.
All was well, staff friendly and professional!Mary F.
Customer did not leave a comment.anthony P.
So far, everything has been easy and efficient.Sedruola M. | First Impressions
Customer did not leave a comment.jeffrey K.
👍Dennis L. | First Impressions
Overall the experience was fine. A little pricey but your rates are your rates. One issue was the windshield was filthy with what looked like childrens smeared finger paintings of some unknown substance. Seeing as I was driving for several hours, i luckily found a wet wipe to clear a bit off. Maybe that should be taken into consideration when checking in the vehicle furthermore.Jakob M.
Antoine is the best! He helped me when another local Uhaul gave away the trailer I had reserved.MICHAEL R.
I use this location on a very frequent basis and they have always been great.Taylor C.
My two concerns with the vehicle was squeaky breaks and it smelled like bad body odor (an air freshener or Febreeze and it would be fine.) My other concern is that I returned the vehicle almost 24 hours ago and have not received my final receipt via text, as promised.Kristin C.
Customer did not leave a comment.Michelle B. | Overall Experience
The bestHernani V.
Excellent customer service! Easy to rent!CANDACE J.
Customer did not leave a comment.Wade C.
Such friendly staff! Answered all questionsJose M. | First Impressions
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Ann C.
Customer did not leave a comment.Matthew L.
I'm sorry I don't know the name of the woman who helped me twice with my two rentals but she was par excellent. So friendly. Apologized up and down when the reservation was taking a little longer than normal (computer problem but it was no big deal to me). Just so nice to deal with friendly people which unfortunately is not very common these days.Douglas J.
Customer did not leave a comment.WILLIAM B.
so far I have not received the email containing the information and receipt. this is irresponsible, I need that receipt. I have already contacted customer service but nothing has been done so far.Cesar B.
Is good rentJoaquÃn G.
Continue your good workTHOMAS T.
Customer did not leave a comment.Susan S.
Efficient, friendly and superb service including a seasonal price. Thank you!Debbie H.
The guys were great. Helped carry boxes for me. Helpful, funny, and coolGary H.
The Harvard Street uhaul is my preferred location by far.Thomas B.
The customer service rep at the facility was very nice, and thoroughly tried everything with me.Samantha G.
The very best storage units anywhere.Lyle P. | First Impressions
Heidi was super helpful and friendly. She was very knowledgeable and accommodating, she made the process of signing up for a unit a total breeze!Joseph C. | First Impressions
Check over equipment before rental is scheduled for pick upKenneth J.
The people where nice and professional quick service. Thank you.Jerry W.
Customer did not leave a comment.HEIDI B.
Customer did not leave a comment.Alex S. | First Impressions
Super helpful and personableBonnie G.
Absolutely nothing at all. First time at this location and they talk and treat you like a friend as soon as you walk in the door. Highly recommendKirk M.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.THEODORE E.
The customer representative that was running the building at the time of pick up Was phenomenal down to earth smart man who made my day more pleasant. This is highly unusual I would gladly rent from this U-Haul every time even though it's a little bit further from my house.Kyle L.
Chris and Antoinne made my experience with U-Haul outstanding after a very poor experience with another local dealer. They were efficient, professional and pleasant to work with. I will definitely be returning to rent in the near future, as my business demands frequent equipment rentals. Thank you, both, for handling my rental so smoothly and professionally.Bonnie G.
Customer did not leave a comment.JAMES D.
The location was great! You're call center is terrible. If I ever call U-Haul again and end up at the call center I will hang up and keep calling until I get the location I am calling. If there was another rental in my area you would never get another rental from me because of your call center.Joseph M.
Customer did not leave a comment.Brian M.
Not thrilled with 1/4 tank fuel. This delayed us significantly. I know it's how you do things but it forced us to rush causing other problems.Andrew L.
First time experience with U-Haul and it was excellent. The off-hours pick up and drop off worked seamlessly. The vehicle was in excellent condition and drove beautifully. All around 5-star.Tom A.
Excellent service highly recommendBonnie B. | Overall Experience
Excellent service- friendly and welcoming staff- highly recommendedRichard B.
Customer did not leave a comment.Johan S.
Although I explained I had a mileage credit because the pickup location was 33 miles away from Burlington, we were still charged for additional mileage!luc L.
The staff was amazing and professional. I would rent again. The hours were prefect and well to access the storage was prefect. Everything was clean and the staff was friendly and helpful amazing experienceMartha B. | Overall Experience
The rental truck was not ready at the specified time and we had to wait for the staff to prep and clean it.Kevin C.
Have rented from haul in the past, every time I had no issues. That said, Chris and his location, was the easiest and quickest of all my experiences - Would recommend Chris' location to anyone in this areaJonathan K.
Customer did not leave a comment.Tom J.
Customer did not leave a comment.Tyler K.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Everett K.
this was one of the cleanest, most organized, and pleasant uhaul locations I have ever been to. The worker who helped me set up an auto transport rental was extremely nice, efficient, helpful, and plain ol top notch at her job. would recommend this location over any othereric M.
Customer did not leave a comment.Raymond P.
Antoine was very helpful and nice. Any questions I had he explained them very well. He was very knowledgeable and friendly. I would definitely recommend this uhaul area to all my friends and family. Thank you!Martha B. | First Impressions
Customer did not leave a comment.Khris T.
Customer did not leave a comment.luis R.
Customer service representatives at this site are great! Very friendly and helpful.Mathew B.
Customer did not leave a comment.Jeffrey Z.
Antonie was very Nice and helpful He made the experince enjoableLouis P.
Staff is always helpful ....you can always reach them... I have recommended this place too many friends it's a great place to put your stuffCheryl L. | First Impressions
Customer did not leave a comment.Gabriel A.
Customer did not leave a comment.Alberto G. | Overall Experience
The staff was extremely friendly and helpful! I couldn’t have asked for better service!lisa h. | Overall Experience
Let the customer know the truck is guaranteed to be available. One of the competitors tried to steal my business by introducing doubt that I would actually get a truck. In the end, the truck was available and the rental and trip went very well.Dominic S.
Customer did not leave a comment.Rosanna C.
Customer did not leave a comment.Juliette S.
Heidi was awesome and extremely helpful! You should give her a huge raise!HENRY A.
Customer did not leave a comment.Wilmer U.
Customer did not leave a comment.Hussain A.
Customer did not leave a comment.Iran C.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Kenneth D.
Mobile check it was difficult. There were issues with finding it's location dispute me have my location settle set to on.Daniel F.
The Manger was great he helped me find what I needed and always there to answer any of my questions great guyPaul P. | Overall Experience
Customer did not leave a comment.Janice B.
Customer did not leave a comment.Jeffrey T.
Customer did not leave a comment.Mikhail B.
Customer did not leave a comment.John David H.
Customer did not leave a comment.Cheryl K. | Overall Experience
Customer did not leave a comment.Christopher T.
Nice / friendly service by the staff :-)David D.
The friendly staff make this my favorite U-Haul location.Erich M.
Customer did not leave a comment.Casey T.
Customer did not leave a comment.Ahmed A.
Customer did not leave a comment.Dayun M.
Customer did not leave a comment.Henry R.
Customer did not leave a comment.Diane C.
Did not like that they took a picture of my license to rent a dolly.tim L.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.andrea S.
I did my reservations online and set up online. When I got there it was ready todo LOCK and all. Thank you.Dayana M. | Online Move In
You can't improve the service that I got it was excellent. Staff is friendly outstanding and very informative.Bernadette C.
Customer did not leave a comment.Melissa E.
The staff was courteous, friendly, and very informative. It was an excellent experience dealing with U-Haul.Robert O.
Customer did not leave a comment.Dolores W.
Office staff very friendly and efficientJulie P. | Overall Experience
Very friendly staff. Quick and easy process.Brandon H.
Excellent service from Chris. Clean organized store. Great experiencePeter M.
Customer did not leave a comment.Lizy T.
I returned the van after hours. Unfortunately, my battery was at 1% and I had to call my husband to come (it's close) so I could use the mobile app to return/save money? Perhaps warn people somewhat that they will need to use that. Not a biggie... As for taking pictures of my license when pickup up in person, it would be nice if you only scanned the bar code on our license so a picture of our license isn't "out there".Pam S.
Great service!James M.
Customer did not leave a comment.Kevin K. | First Impressions
Somehow, even though I use my cell phone to do so many online things, like using a patient portal to read appointment and test info etc, eBay, hotel reservations, U-Haul reservations took me AN HOUR to figure out. I couldn't VISUALLY see the prompt showing where I made entry errors, and kept correcting the wrong things. Although my vision isn't good, I am not legally blind, and use my phone for everything, paying bills,ordering groceries, Amazon DAILY. But, uploading a driver's license was very easy and an excellent, experience, which is a reason that I said average instead of poor. Also, I could get NO INFORMATION ANYWHERE that I reserved a stacked storage unit, and then whether it was upper or lower. My daughter and I are short, and lifting something over forty lbs overhead ON A LADDER would have been difficult. Fortunately, we ended up with a floor unit. I called TWO reservationists and tried to call the actual property. Reservationists promised that he sent a message and that I would get a phone call. I said text was fine, and got neither.Marguerite A. | Online Move In
Customer did not leave a comment.Glen D. | Overall Experience
All of the staff I met were friendly and very helpful!Marcia B. | Overall Experience
Customer did not leave a comment.Jesus R. | First Impressions
It is my opinion that U-Haul Moving & Storage at Rout 2, Leominster, MA was well maintained, always clean and secure. I had rented a storage unit for a little over 1 year and found the staff to consistently be both pleasant and always helpful.Stephen B. | Overall Experience
Customer did not leave a comment.Katie N. | Overall Experience
Customer did not leave a comment.Beth M. | First Impressions
Customer did not leave a comment.Charles S. | Overall Experience
Customer did not leave a comment.LILA M. | Online Move In
Customer did not leave a comment.Ronald D. | Online Move In
The staff makes all the difference. Always extremely helpful, friendly, and knowledgeable. Storage unit was clean and dry.David L. | Overall Experience
Customer did not leave a comment.Lorraine T. | Overall Experience
Customer did not leave a comment.Robin B. | Overall Experience
Customer did not leave a comment.Paul C. | Overall Experience
Customer did not leave a comment.Jessica B. | Overall Experience
Customer did not leave a comment.JOANN D. | Overall Experience
The location manager was very helpful, but did not like the call center folks. They did not know what they were talking about and not helpful at all so they would just hang up on you.vivian b. | Overall Experience
Gerente Chris foi muito atencioso. Ele é muito bom no que faz. Sempre atencioso e muito educado.Amanda C. | Overall Experience
Customer did not leave a comment.Matthew G. | First Impressions
Customer did not leave a comment.Tammy R. | Overall Experience
Customer did not leave a comment.David Q. | Overall Experience
We chose U-Haul primarily because the facility is located very close to our (former) home; we would be closing on our home in MA 2 weeks before closing on one in FL, so convenient access for frequent trips back and forth was important. Manager Chris was very cordial in all ways, and keeps the office, the grounds, and the storage “rooms” pleasantly tidy. Also, our timing of closings changed twice, and he and the U-Haul system were quite accommodating. Moving is never for the faint of heart, but despite inevitable challenges our experience with this U-Haul facility was a very good one.William C. | Overall Experience
Everyone I dealt with here was great. Helpful, friendly and courteous every time. I bought some supplies here also. The prices are very good. Better than most of the box store prices. Even the restroom was sparkling clean. Thank you!Carole R. | Overall Experience
This was my first time having to utilize a storage unit. Chris was amazing, polite and accommodating. I work retail and have a very high standard for service, he nailed it every time I was there.Jamie C. | Overall Experience
The only thing I didn't like about the experience was being forced to buy your circular lock. The lock I brought with me would have fit on the door fine and probably stronger than than the one I had to buy. The person behind the counter was excellent and followed all virus protocols.Carole R. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Manager friendly and cordial; specialty packing boxes and materials ideally suited; large, clean end storage unit easily accessible. Very good experience as we await time for rental truck for move to Florida.William C. | First Impressions
Thank you Chris!!Sonia K. | Overall Experience
Customer did not leave a comment.Michael K. | Overall Experience
Customer did not leave a comment.Daniel D. | Overall Experience
Leominster Rte 2 U-Haul and storage is outstanding for service and customer satisfaction!!JEFFREY B. | Overall Experience
Customer did not leave a comment.Greg T. | Overall Experience
Chris is awesome! Very nice to work with.Gregory R. | Overall Experience
Scott was wonderfully helpful when we arrived after a very long trip. He helped us get into a bigger unit than I'd reserved and did it quickly and efficiently. Scott is a wonderful and valuable employee!!Carol S. | First Impressions
Customer did not leave a comment.Ashley A. | Overall Experience
Customer did not leave a comment.Rebecca H. | Overall Experience
Customer did not leave a comment.Peter C. | Overall Experience
Very happy with the facility and how clean it was. Will use again!Diane B. | Overall Experience
Told unit had been cleaned and roof was new Got to unit and there was a sticky substance on the floor Latch does not work Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite Also the truck experience was not satisfactoryRob R. | First Impressions
Very Friendly. Explained what I wanted, and was helped with out any pressure.George D. | First Impressions
The manager of this facility is excellent. He is knowledgeable, friendly, and professional. He made the whole process easy for me. Highly recommend him and this facility.Susan P. | Overall Experience
Everything was ready, experience customer service representative, great jobPeter C. | First Impressions
Thanks so much. I’ve always felt that my belongings were safe and well guardedJOHN G. | Overall Experience
Very helpful company. ThankyouMichael F. | Overall Experience
The person assisting us was very pleasant, helpful and informativeDoris S. | First Impressions
We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!Marily E. | Overall Experience
Chris, Don, and the people who work there were fantastic!Kenneth K. | Overall Experience
Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.brandon s. | Overall Experience
No complaints, worth every penny. Very secure and the the staff were helpful and nice.Angela M. | Overall Experience
Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.Charlotte R. | First Impressions
I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!Michelle T. | Overall Experience
Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvementDonald C. | First Impressions
Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!Jennifer B. | First Impressions
Super was excellent and the staff were greatYaritza M. | Overall Experience
Don't have words to describe the excellent and exceptional services received from these guys.Elliot C. | First Impressions
All is good to very good, except the fencing and. Cameras. We stored boring stuff, would not have stored valuables like tools there.robert c. | Overall Experience
The team inside were very friendly and helpful.Michael L. | Overall Experience
Clean, easy access, and helpful staff.STEVE W. | Overall Experience
Staff was great at answering questions and very friendly. Facility was very clean!karen b. | Overall Experience
The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.BARY O. | Overall Experience
Thanks!Laura J. | Overall Experience
Great facility. Friendly staff. Well maintainedSarah O. | Overall Experience
This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!Laura J. | Reservation
My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next monthAdele L. | Overall Experience
Chris was fantastic to work with! I appreciate his follow up!Shauna F. | Overall Experience
The help, support and service provided by Management & staff at Uhaul Leominster could not have been improved. Thank you Mark & Lorraine StevensLorraine S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!