Customer Reviews for U-Haul Moving & Storage at Royal Windsor

10530 reviews

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CAMPBELLD F. 
Rating:
3.0

I have rented from this location a few times. It has always been a great experience. This time was a bit frustrating as the mobile links were not working properly and it required an extra 20-30 minutes when picking up and when submitting the return - we were unsure if the information submitted.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

BRYANC D. 
Rating:
5.0

Customer did not leave a comment.

ISSAM M. 
Rating:
4.0

Customer did not leave a comment.

Laurence C. 
Rating:
4.0

Fast and responsive staff

ARSALANAHMED N. 
Rating:
5.0

We wanted a trolly; none available The previous renter did not fill up to 3/4 as supposed to

JEAN-LUC B. 
Rating:
3.0

Customer did not leave a comment.

THOMASJOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Santiago L. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

I recommend this lovely place

ABDELRAHMAN S. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
1.0

My truck booking was changed at the last minute. I had to rush to get everything done in the allotted time. My booking time was cut in half. I had to pick up at a different location than what I had requested. Would never use U-Haul again

NAYYER F. 
Rating:
2.0

The online check-in was not usable. The person inside told me I should have just come in and not bothered with the online check-in. (Great to hear that after the fact.) Staff are consistently rude and abrupt at this location. I really dislike going there.

Matthew B. 
Rating:
5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

joseph a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MUHAMMAD M. 
Rating:
5.0

Vehicle pick up was a breeze. I'm very disappointed in your U-box service. I was told I had three days but was given 2 days due to your delay in dropping the boxes off.

MARY M. 
Rating:
5.0

Service is already top! The only thing that would be a real improvement: Lower the price/km for customers with lots of km! Examples: 50-100km -10%, 101-200km -20% That would make lots of sense and would be great! Cheers!

IVICA M. 
Rating:
5.0

Customer did not leave a comment.

MIKELA O. 
Rating:
3.0

Customer did not leave a comment.

MUBASHIR R. 
Rating:
4.0

The Uhual app wasn't working right.

Tenzin N. 
Rating:
1.0

Customer did not leave a comment.

Nemir A. 
Rating:
4.0

Not sure.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Clifford D. 
Rating:
3.0

We reserved a van weeks in advance to p/u in Misssissauga and drop off in Guelph. A day or two before we were to p:u the van we were informed that we would have to p/u and ran to the south Mississauga location. So much for your guarantee. Very poor customer service. We would never use this company again and would be not recommend you to anyone.

STEPHEN B. 
Rating:
5.0

very busy place ,but well organize and people are very good at what they do .

BOGDAN H. 
Rating:
5.0

Little. Great staff who are helpful and engaged. Couldn't ask for anything better and I'm a fairly regular non commercial customer.

Michael J. 
Rating:
5.0

Very Good service!

BURIGUDE Z. 
Rating:
4.0

Customer did not leave a comment.

Asif I. 
Rating:
1.0

I rented the truck from this location, and my return time was 8:30pm as mentioned on the contract agreement. I returned the truck by 8:00 pm. But still they charged me 20$ Off-time drop charger . I called the customer service but they said someone will call me , but I never received any call from anyone. I left it behind as I don't have that much time to call back and wait for the customer service

Mohammed R. 
Rating:
4.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Great service

MARCO D. 
Rating:
5.0

The lady I dealt with in the morning was very courteous. On retiring the truck the guy was very courteous too. I loved getting the truck from this location

GOHAR B. 
Rating:
1.0

Customer did not leave a comment.

Gautham R. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE B. 
Rating:
2.0

Additional items were added to the order which was not requested. The vehicle was noted to be 7/8 filled with gas and when I went to depart it was empty. Needed to wait to change vehicles over. All was worked out but just an annoying and delayed start to the day.

MARC H. 
Rating:
5.0

There was an issue at pick up with an adapter recommended by the employee. The result was I needed to take my truck in to a mechanic before I was able to pick up the uhaul. This was a major inconvenience and after 2 hours of inspecting the issue it was found that it was the wrong adapter suggested by the uhaul employee. I sent an email to the manager at this location and I was very promptly credited for the amount I had to pay the mechanic. The customer service was swift and appreciated.

STEWART C. 
Rating:
5.0

Your staff is very helpful and welling to help me get on the road.. Returning the rental the staff again very helpful.. Thank You

LEIGHFENTON B. 
Rating:
3.0

i tried to call the actual location 6 - 7 times and NO ONE picks up the calls and it ALWAYS went to a call centre! very frustrating.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
1.0

The Staff are not trained on how to do a refund or contact a supervisor, manager, owner or customer service to ask for help and are very rude. So rude in fact that they tell you that you a essentially a liar. Today 2 staff were behind the counter but only one of them is working. The other staff just sat and fiddled with locks and pens in his hands acting like a lazy bored child with no supervision from management while there are people in a line up. (June 7 2021 2pm). I would love to get paid to be LAZY and do nothing all day (yet have a big mouth and a bad attitude) Hope all three of the employees get fired or at the very least retrained. Signed One Pissed Off customer!!!!!!!!!!!

CHRISTOPHERL R. 
Rating:
2.0

Service the vehicles with more care, do a walk around with the customer. The truck broke down and road side assistance did not pick up the call for 1hour. Website didn't work. Took an hour to decide how 90 min for tow truck

JO-ANN L. 
Rating:
5.0

One of the best rental companies

FRANK I. 
Rating:
5.0

Clearly mark the “drop and go” and make the process known on the agreement.

ANDREAS H. 
Rating:
5.0

I think the tire pressures are too high

ROLAND V. 
Rating:
4.0

Customer did not leave a comment.

NEIL JR G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
1.0

I didn't receive the proper equipment I was over charged my destination was orangeville, Ontario but had to take it to beeton Ontario the girl at the pickup location was less than helpful, the person that phoned me for my deposit return was swearing on the phone. I've been using uhaul for years this was my worst experience moving days are hard enough they didn't help

Raymond B. 
Rating:
3.0

Employees are not friendly. One reception clerk had sunglasses on inside, which I find rude. Very busy, nowhere to park

SAAD S. 
Rating:
5.0

Easy check in and out, no complaints.

CRAIG H. 
Rating:
5.0

nothing keep up the great work!

MICHAEL E. 
Rating:
5.0

Customer service experience was excellent. Very helpful. The process was really smooth.

RICHARDA B. 
Rating:
4.0

Repair the AC for the truck

CHRISTIAN ISRAEL B. 
Rating:
5.0

Customer did not leave a comment.

PRAFULLA C. 
Rating:
5.0

Great staff! Location was very busy and staff were going out of there way to attend to everyone. Rare these days!

Boris S. 
Rating:
4.0

Customer did not leave a comment.

LIBERATO B. 
Rating:
4.0

Customer did not leave a comment.

ULUGBEK J. 
Rating:
3.0

Original one way truck I had booked a month before was apparently now unavailable two days before move. Had to rearrange move at short notice. Phone customer service was unprofessional and practically non existent. Pick up place was chaotic on a Sunday morning. Staff were doing their best.

Richard H. 
Rating:
5.0

Check in wait time was long due to eight people ahead of me. Two positions were staffed, however one customer seemed to have a major issue.

GERHARD B. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Staff have a tough job- paperwork processing and then physical handling of delivery of trailer and furniture pads. Service is slowed accordingly

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

NADER R. 
Rating:
4.0

It was really hard to find key drop off box. I was finding it at the front for 15 minutes. Then eventually I went at the back side and find it. Please put some sign board or something at front door that the key drop box is at the back side of building. Easy for customers. Thanks.

Pawanpreet S. 
Rating:
5.0

Customer did not leave a comment.

MARKHERMAN W. 
Rating:
3.0

Open at 7:00 am please.

DAVIDW F. 
Rating:
5.0

All I can say is good job.

LYNCE B. 
Rating:
1.0

The reservation system is pointless. I reserved a 15' truck along with two dollies on May 10th and I get to this U-Hual location early for my pick up appointment and I am told that there are no dollies available and that it is on a first come first serve basis. Why have a reservation system if its on a first come first serve basis? Why did I book 20 days in advanced if I could have just showed up when Uhaul opened? Also, when questioning this “reservation system” I was greeted by different employees in the office and lot all with a serious attitude problem, like this was somehow my fault. Terrible customer service by everyone I dealt with at this location. I will not be returning and will not recommend.

JOSEPH S. 
Rating:
3.0

There is an error on my billed invoice. I rented the trailer AV7311B on May 29 2021 from 7:04 to 9:34. I returned the trailer and a gentleman with a beard said that I was good to go. Attached you will see a time stamped picture of the trailer when I returned it. I should not be charged for 2 days as per my invoice as the rental was returned less than 3 hours from when I picked it up.

RAFAL U. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Vehicle had damage on back driver light, however opening report did not mention it, so I had to dispute it. Overall excellent Thank you for your services

Hamaad-Sohail S. 
Rating:
1.0

They over charged me for kilometers that I didn't use . I discovered that after they sent me the bill

NABIL WILLIAM EK A. 
Rating:
5.0

Wonderful professional and cooperative staff. Appreciated.

MUHAMMAD A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Joao G. 
Rating:
5.0

Clarity on milage reader, small confusion upon return

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

ION D. 
Rating:
5.0

Customer did not leave a comment.

VICKY G. 
Rating:
3.0

This location always seems short staffed... you have to wait around for service regardless of what service that might be. Staff are friendly and knowledgeable though.

RORY C. 
Rating:
5.0

Nothing, you can't improve perfect.

GERARD D. 
Rating:
5.0

On cleanliness- cup holder could have been cleaner - it is not viewable unless seat is down

Mark A. 
Rating:
5.0

Customer did not leave a comment.

RAZAALI C. 
Rating:
5.0

Customer did not leave a comment.

Fabio A. 
Rating:
5.0

Customer did not leave a comment.

Aynslie R. 
Rating:
5.0

Customer did not leave a comment.

EVAN S. 
Rating:
3.0

Customer did not leave a comment.

Maria Concepcion S. 
Rating:
1.0

Total fraud

Abid Z. 
Rating:
5.0

Fastest service (both pickup and drop off) I have ever experienced at UHaul!

Michael W. 
Rating:
3.0

The two customer service women at the front desk are pretty sad and not very friendly.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Jack did not work on trailer so had to leave it attached all long weekend and as i returned the trailer after hours getting it off the Hitch was a heavy experience. Also tongue of trailer hitch seemed to not be straight, best to review

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Art S. 
Rating:
1.0

Unfortunately when I arrived there was no one at the counter and that stayed that way for 25 minutes. Another customer had to go and find the staff member. This caused a huge line and With the current pandemic not the safest. On top of that I had chosen the self check out option and ended up waiting. Another customer had to literally leave the line and go and pull them back inside. Not organized and unfortunately a terrible experience. No respect for the customers time and above all safety. Won't be renting here again.

Kiran M. 
Rating:
1.0

Racial bias of the manager. Treats people differently depending on their race.

DJAMEL B. 
Rating:
5.0

Nothing. It was seamless with the online booking and your rep at the desk was great. I was in and out no problem. A big improvement with the UHaul customer experience. Thanks.

Timothy D. 
Rating:
2.0

The level of customer service was a joke.

Timothy C. 
Rating:
5.0

I recently rented a trailer from this U-Haul location. (May 24th) The young man helping me was professional and helpful. Not only did he immediately direct me towards where the trailer could be picked up, he also attached the trailer to my hitch. With his help I was able to be on my way quickly.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE C. 
Rating:
5.0

Customer did not leave a comment.

FILIPPO S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ N. 
Rating:
3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Alana D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian T.  |  First Impressions 
Rating:
4.0

great experience

CHRISTOPHER T.  |  First Impressions 
Rating:
1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Charles C.  |  Online Move In 
Rating:
5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

stacey b.  |  Overall Experience 
Rating:
5.0

Very helpful to my wife and daughter and great customer service

Jonn R.  |  First Impressions 
Rating:
5.0

Very recommended, the staff nice and friendly. Thanks

maribel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catherine L.  |  Overall Experience 
Rating:
5.0

Staff were great!

lisa a.  |  First Impressions 
Rating:
5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

jill e.  |  Overall Experience 
Rating:
4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh L.  |  First Impressions 
Rating:
4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

RJ E.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Beverley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRANT F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

marian U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey b.  |  First Impressions 
Rating:
5.0

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Gabriel C.  |  Overall Experience 
Rating:
5.0

Excellent service, thanks

yuriy o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nancy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex N.  |  Overall Experience 
Rating:
2.0

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Henna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noura M.  |  First Impressions 
Rating:
5.0

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Shayeal P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAIRIN L.  |  Overall Experience 
Rating:
4.0

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

MICHEALA t.  |  Overall Experience 
Rating:
5.0

Awesome to book a unit on-line then exceptional customer service at the location

RJ E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bronte M.  |  First Impressions 
Rating:
2.0

staff unfriendly and uncooperative.

George K.  |  Overall Experience 
Rating:
4.0

Excelente service

Clara A.  |  First Impressions 
Rating:
4.0

Thank you

George K.  |  First Impressions 
Rating:
5.0

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

hedi j.  |  First Impressions 
Rating:
4.0

The storage rooms have no lights. Are a little bit too dark.

jorge s.  |  Overall Experience 
Rating:
5.0

Just the period of waiting to be attend bit slower but great staff!

Adelino M.  |  Overall Experience 
Rating:
5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Very courteous and reasonably fast service

joseph a.  |  First Impressions 
Rating:
4.0

Great storage and friendly staff!

Adrian G.  |  Overall Experience 
Rating:
5.0

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Marie W.  |  Overall Experience 
Rating:
5.0

Very friendly and polite

Adrien L.  |  Overall Experience 
Rating:
5.0

Great service

Adelino M.  |  First Impressions 
Rating:
5.0

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Mary R.  |  Overall Experience 
Rating:
2.0

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

manzoor a.  |  Overall Experience 
Rating:
5.0

All was fine.

Jozef S.  |  Overall Experience 
Rating:
5.0

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Carmen C.  |  Overall Experience 
Rating:
5.0

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Lynn H.  |  Overall Experience 
Rating:
5.0

great staff

Alexey N.  |  First Impressions 
Rating:
5.0

We are repeat customers and 100% happy with the service and facilities at this location.

sydney m.  |  Overall Experience 
Rating:
5.0

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.

lauren m.  |  Overall Experience 
Rating:
5.0

All I needed from a storage facility was provided

Oleksandr K.  |  Overall Experience 
Rating:
4.0

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Betty Jo P.  |  Overall Experience 
Rating:
2.0

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

sarah g.  |  Overall Experience 
Rating:
5.0

Your climate control storage was exactly what I needed.

Dominic C.  |  Overall Experience 
Rating:
5.0

Service is prompt and very proffessional.

Alice M.  |  Reservation 
Rating:
5.0

I was good experience.

Jozef S.  |  Reservation 
No reviews have been submitted for this location.

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