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Michelle W | First ImpressionsSelf Storage Units in Mississauga, ON, L5J1K7
U-Haul Moving & Storage at Royal Windsor
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Storage Customer Reviews
- 4.0 Average Customer Rating
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It was a busy Saturday morning, yet staff were available and helpful! As I was moving out of my storage unit, they were showing it to another prospective client who agreed on the spot to take it (unit 141, a prime ground floor space). The representative said they would check me out of the unit, there was no further action required from me. I followed up for a confirmation when I returned my rental truck, but was told there is no print/email that they can provide, and assured me that I had been checked out and no further payments would be processed. I would certainly appreciate a prorated refund on my rent paid: payment was on the 12th of each month and you rented the unit to someone on the 24th. From the consumer point of view it looks like double dipping on rental fees.
DANA C | Overall ExperienceThe best
DAVID S | First ImpressionsStaff went above and beyond to help me. Would definitely recommend and use again
NICOLE W | First ImpressionsWe are completely satisfied with all the services of U-Haul.
FAISAL B | Overall ExperienceMy storage experience at 2700 Royal Windsor was great. I would use them again.
John B | Overall ExperienceThe services I received was excellent. The cart I used to transport my things was a big help for me as a woman moving things by myself. The lady working in the unit was very polite and helpful. Lesser waiting time in line would be nice, however I would recommend this U-Haul facility to a friend.
Audrey B | First ImpressionsStaff is good and helpful during the process , clear all doubts in friendly manner
Dilpreet S | First ImpressionsStaff was rude and entitled. I was promised a free month and was charged anyways after having to go to the location multiple times and being told that the next month would be free eventually my card was taken off auto pay by staff and once the free month was promised they claimed I did not make payment I received multiple emails, denied access to my unit and charged a late fee. Eventually I finally spoke with the manager who was the only one that helped me but besides him this whole facility is a joke.
Regina M | Overall ExperienceWould have preferred roll-up doors for the main floor storage units
Mike W | Overall ExperienceAmazing staff members highly recommend this location thanks again
Jenyne G | Overall ExperienceTerrible, for a storage unit there are no lifts or easy access to the upper floors where my units is. It was a big hassle moving in.
EjiroOghene A | Online Move InI bit slow to pay but the overall service was good.
Tony D | Overall ExperiencePoor customer service. Harassing emails and phone calls every month. They knew my situation personally, and still didn’t understand. My move out was awful. Apparently my locker was the only locker they had on the ground level. So there was 4 people who were smoking marijuana in the parking lot stood outside and watched us load. They Kept getting in the way. Annoying and uncalled for. I was paid up for the locker until the 21st and would not be given a rebate for the time paid. Meanwhile there are these people standing there just itching for me to get out. Worst experience with U-Haul. This location should be reported to head office. On a side note: No I did not contact them. I’ve had enough failed conversations with this facility.
Cam B | Overall Experience