Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Royal Windsor

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FRANCESCO S.
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Fast friendly service. Clean reliable vehicle

MARKJOHN R.
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Customer did not leave a comment.

JACKIEJAY K.
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had a 6x12 open booked at Oakville west but it was not there...they found me one at winston churchill, so i went there. Employees at both locations were great. Frustrating at first but everything worked out. Thank you to all the staff! Jack

MIKE M.
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Helpful staff both at pickup and drop off.

George W.
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Got what I needed. Good customer service.

ZDZISLAW U.
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Customer did not leave a comment.

MICHAEL, CODY P.
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I found the fuel card was slightly off truck was empty i put 75 litter in as that would be half a tank to bring back to where it was and it was almost 3 quarters full!

Miguel C.
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Charge after the fact for fuel that is NOT true I fueled the truck back before returning.

marian U. | Overall Experience |
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Customer did not leave a comment.

Andrzej Z.
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Not enough parking for customers. But otherwise great and smooth service. The van was bery clean and in great condition.

gina P.
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the van itself had terrible shocks. I bounced all the way to where I needed to go, and my passenger got motion sick because of it. It was also noted to have hair/dust stuck to the passenger visor. Otherwise it was generally clean. Pick-up was a lot slower than I expected. I arrived at 9:15 and received my contract at 9:49. After checking the van, jockeying the parking of my own car and the van, I didn't leave until after 10. There was only 1 person checking people in for a long time. So, how to improve: have designated parking for people's own cars, have more than 1 person checking people in, and have vehicles in good repair. thanks for allowing me to provide feedback. P.S. the website had said it was 19.95 a day, plus .49 cents per km. then bill then adds 20 cents per km (for I don't know what), so essentially there is misrepresentation of the information when advertising. there may be small print that mentions the 20 cents, but I didn't see it, and when I checked in, I'm pretty sure the person only said .49 cents a km. (I booked through the call centre, and they definitely said it was .49 cents).

MONISHYOGENDRA D.
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I have booked 10 days in advance for my move from Mississauga to Waterloo. where i had to drop the van in waterloo. The customer service called in a day before my pick up and said i can't drop it in waterloo i have to come all the way from waterloo to mississauga and drop the van. For this i did not even get any compensation for my time and all the hassle. however i had to fill the tank for driving back from waterloo which they only covered the kilometer not the gas and not my time. This was seriously pathetic customer service and i would definitely never ever recommend U-haul to any of my friends, relatives or colleagues.

Braden P.
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Customer did not leave a comment.

SHARONMARIE M.
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Staff at this location were fantastic, quick easy trailer pick up, but trailer was completely full of mud and moss. We had to wash it out before we could put any furniture in it.

ORESTE L P.
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Customer did not leave a comment.

Anthony L.
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I booked the same auto transport I have used in the past, when I arrived they told me my car would not fit on the trailer. I have used the same trailer many times, in the past. I had to argue and then call another U haul where they said my car would definitely fit. I then changed my engine size in my tow vehicle and then my car suddenly fit on the trailer. I was there for an hour and a half. The trailer I received had one bias ply tire and one radial tire.

Manuel D.
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System allowed me to book one-way covered trailer, but it was not available at this location (or at any nearby). Had to drive it back 300km. Perhaps not the fault of this location, but the system should be more accurate to avoid forcing customers to change plans after booking.

Jeremy F.
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Staff awesome and very pleasant given these crazy times. Thanks

Rodrigo R.
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Customer did not leave a comment.

DAVIDM H.
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Equipment was well worn, but serviceable. Trouble lights were on when I picked it up indicating a low tire pressure. I found a technician in the parking lot who cleared the light. He checked the tire pressure by slapping on the tires. Some trouble lights never cleared at all. Inside the office, short staffed ( 1 attendant only) line up out the door.

Matthew L.
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I had trouble with booking that was not the fault of this location. However, upon returning the truck to this location, a staff member directed me to go to the return tent. I moved the truck to the return tent, and noted the sign that says to wait with your equipment and a staff member will come to help you. I waited for about 30 minutes, and a line piled up behind me. Staff members walked by on several occasions, ignoring me, while I was clearly waiting there for some time with the equipment. Eventually another customer flagged down a staff member as they walked by again, and the staff member told us to just leave the keys in the truck and we can go. We waited for nothing, and many staff members repeatedly ignored us. This was an awful finish to an awful overall experience, where we unexpectedly had to unload early and return the truck early to a location far away from our destination.

kirtikumar P.
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Around 12 recycle bins were found when opened the door of the trailer. Added little inconvenience to unload and additional trip to home to pick up these bins while returning the trailer.

MD-SHAHJAMAL S.
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Customer did not leave a comment.

Philip G.
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The lot guy was very helpful

SUNG-SIK C.
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Customer did not leave a comment.

Max D.
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Customer did not leave a comment.

MARTINHOP D.
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Customer did not leave a comment.

Stuart V.
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Customer did not leave a comment.

Cassandra S.
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Customer did not leave a comment.

DOUGLASR H.
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Great Experience - will be back again ! A+. Douglas

David C.
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Windshield wasn't clean on the inside. What with rain was difficult to drive. Engine light was on, why doesn't make me feel very confident. Maintenance as to do better.

WAYNES C.
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Make 5x9' open cargo trailer (no ramp) available on website as this trailer was available at my desired location Winston Churchill and Royal Windsor but when booking it was not listed and telephone agent originally booked me a 5x8 with ramp at another location not desired and I had to go in person to book it.

JASONL M.
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The employee that checked us in was efficient but provided no customer service at all. Your staff was rude to each other and they all seemed very unhappy. Your key drop off box for after hours does not look like what you app indicated nor is it located near the front customer entrance making things difficult at 11:00 at night o return the vehicle after a long day of moving. I had originally booked a truck that I could pick up in Oakville and lreturn in London however the day before the move I was contacted and told that was not available but that I would receive a special discount of $150 and 400 km to return the vehicle where I picked it up at Winston Churchill/Royal Windsor drive in Mississauga. When I went to pick up the vehicle and use the app check in the return locations offered did not give us an option to return it where we were picking it up therefor I had to go inside and deal with one of your staff people. I'm not sure I got the discount that I was promised. Luckily we were moving our son to London and returning to Oakville as that's where we live, but if he was just moving on his own to London how would he have been able return the truck to Oakville? moving is stressful for everyone and your company is supposed to be there to make it easier we did not find that to be the case.

ANDRZEJ W.
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Customer did not leave a comment.

ELIZA P.
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Do not cancel booked vehicles 1 day before 😡🤬😖😤

NIKOLA L.
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Customer did not leave a comment.

Cindy B.
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Customer did not leave a comment.

LUKAJOEL P.
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Have your employees not smoke while cleaning the interior of vehicles. The truck we received stank of cigarettes and the steering rack was very sloppy - truck had 100k+ miles on it.

WILLIAMA W.
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The Pick up I had would try and stall when I stopped at red lights, I think it needed a tune-up??

Abdelrahim S.
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Customer did not leave a comment.

RICHARDD S.
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Customer did not leave a comment.

TAMSINA B.
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No staff wearing masks and no enforcement for customers to wear masks. Unsure if equipment cleaned effectively to prevent Covid 19. More explanation of charges needed beforehand. NO vehicles with "miles" should be used in Canada - very confusing when watching km count. Overall rude and aggressive staff. I've used this location for years and now I'll never return.

JOEL, M S.
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Another customer had parked his car where the trailers are parked so I had to angle the trailer when I dropped it off. Also I rented a dolly and was unable to drop it off after hours. Perhaps a locking mechanism in a covered area such as a grocery cart lock? Great service from reservation,to pick up and handy being able to drop off afterwards. Thank you!

ANNIL G.
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Customer did not leave a comment.

Roberts P.
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Customer did not leave a comment.

Miomir K.
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Rental proces was short. Trailer was hooked up and checked by staff. Everything was satisfactory.

Jafar B.
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Customer did not leave a comment.

RYSZARD S.
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Customer did not leave a comment.

Urselina M.
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Customer did not leave a comment.

Christopher R.
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Self check in took 40 mins to approve. Messaged and didn't get a response until almost 30 mins after. Super dissatisfied woth my first uhaul rental experience. Dodnt get a truck until I went in and complained at the front desk and that took 20 mins as well

NICOLAE C.
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Customer did not leave a comment.

CHRISTIANPHILIP M.
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Clearer instructions on how to obtain vehicle. When you change the location, send an email, don't just call.

JOELALLAN T.
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I made a reservation 3 days prior to my pick up,got to the location on 3092 Mavis Rd, Mississauga and was told there was no van there for me,got on the phone to call customer service,35 minutes wait time only to be told sorry we don't have a van there for you but we can get one for at 2700 Royal Windsor dr.thats another 30 minutes drive from Mavis Rd.Making it too far from where I live,Very frustrating not happy,May be I will try some other rental company that take reservations seriously.

Ricky B.
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all was great

Mark M.
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Customer did not leave a comment.

patrick W.
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Keep doing what you are doing.

Robert G.
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Customer did not leave a comment.

MOHAMMAD, AZEEM, A.
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good service

Val D.
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Customer did not leave a comment.

GIUSEPPE C.
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Customer did not leave a comment.

KYLEADRIAN B.
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I initially reserved the 26ft van at Uhaul location near Streetsville, Mississauga. I was notified via email that it was no longer available at that location, but they guaranteed it would be at royal windsor Uhaul location. I agreed to the new location even though it was 20km out of my way. The day of the move the 26ft was not there, I had to settle for the next smaller van, given that I only had a 2 hour window to move from building (using service elevator). I was later incorrectly billed an additional $350 as distance was incorrectly calculated. Had to go back to location an additional 40km out of way (both ways) to have them reverse charge.

ORLANDOJAVIER P.
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I got there at 7a and had issues with mobile pick-up as my license pic was not saving but luckily the staff was there early as well and kind enough to help me out.

Vivek S.
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Customer did not leave a comment.

CALEIGHLAUREN F.
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Customer did not leave a comment.

Aleksander M.
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Quick and friendly service

Manpreet S.
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Better customer service experience. CSR was not so nice.

PUJAN P.
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Customer did not leave a comment.

Normand F.
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Customer did not leave a comment.

Manish S.
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I am very hurt with such disrespect. I am not coming back to this UHaul again for any service.

Rex L.
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Customer did not leave a comment.

MARKJ S.
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Service skills of staff unacceptable.

ANDREWJ M.
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Truck was in horrible operating condition

Tamam J.
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truck was checking alot , shacks issue i think.

Lynda V.
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Customer did not leave a comment.

TAMARAC B.
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Customer did not leave a comment.

Jonathan R.
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Customer did not leave a comment.

Bo S.
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Customer did not leave a comment.

robert K.
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Customer did not leave a comment.

ferdinando M.
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The online check-in did not help save any time. I enetered all the required information on the online check-in. Yet it was slow as I had to verify almost all the information again to the clerk. However Daniella was very pleasant to deal with. She hooked up the trailer and reminded me to check the inside as well.

LENOREC F.
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Customer did not leave a comment.

Imre M.
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Everything was great, loved the after hours online return! Than you, Imre Molnar

Stephen P.
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Not sure what doing the pre check-in got me. I arrived at location at 9am and did not leave till 10:30am. I realize it was first weekend of month so probably busier than others, but should have an express line for people that have done the pre check-in. I've done most of the work for you, with no benefit for doing it. Not the usual location I go to, they seemed very disorganized. Would make every effort not to go back to this location.

MABEL EUGENIA A.
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Customer did not leave a comment.

Stephen T.
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Customer did not leave a comment.

james W.
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Make a reservation on line and if it Saturday get there early.

PETERC B.
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Check-in took close to 40 minutes from arrival to leaving with equipment. Only 2 reps and only one from 7:00-7:30, 2nd one arrived at 7:30. Same with drop-off, although was offered to leave keys in the vehicle after a 10 minute wait.

Netta U.
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Customer did not leave a comment.

Nava C.
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Customer did not leave a comment.

helder D.
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Completely satisfied, took care of me right away, helped me back up and unhooked the trailer, offered me a receipt and I was on my way swiftly

LUKASZ P.
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Customer did not leave a comment.

DMITRIO N.
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Check engine light was on.

KIMBERLY E.
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customer service was terrible. They do not care about the customers whatsoever and are not willing to compromise to offer a good customer experience. I had rented a 26 foot truck and on the day of they changed my reservation to a 20 foot truck, the lady didn't offer a trailer or any way to help me out. All they said is to do multiple trips, which I rented the truck a couple weeks prior to my moving day. When I called, the person on the phone was able to help after raising my concerns and provide a trailer for me. Also, my drop off location changed last minute, which again is not ideal. They said they called to let me know, but I had no missed call, no voicemail, no text.. I was really disappointed with the service I got and would not recommend UHAUL unfortunately.

Heather A.
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I showed up for my 0800 reservation and was waiting in a line until 0840. Staff should know to tell people ahead of time to show up EARLY for their reservations. Not impressed. Then when I finally reached the counter I was rushed through the process and then told my vehicle was outside, already running with the keys in the ignition. Thanks. Gas just burning away and door wide open where anyone could have stolen it. I was also put off by how Courtney spoke to people both in person and on the phone. Very abrupt and rude and both her and the other staff member were frequently walking around without face masks on. At least the truck was ready when I finally got to the front of the line.

Michael O.
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More counter staff.

justin F.
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Line was massive and these 3 poor employees are trying to deal with everyone. Couldn't figure out if I was supposed to get a key or wait line. Truck was blocked in anyway. Was over charged and the line was so long when I returned the equipment I didn't even bother. I hope to never use uhaul again. Goddamn.... get your shit together.

eduardo L.
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Online pick up application failed to upload scan driving licence. Had to wait in line to check in until about 9.30 when originally scheduled at 8.am. This caused delays with other people I had scheduled for moving. When using chat they told me to log off and log in. (There is no logoff option in the application and although I close it my user remains On). INVEST IN A BETTER APP.

Maria M.
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I will give excellent review to Sam, one of staff who helped me , Took her time to explain everything.

MICHAELE K.
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Customer did not leave a comment.

DEAN P W.
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

Mark S.
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Customer service was wonderful. Even though the office was very busy, the staff were working hard to try and get through everyone as efficiently as they could - while still being extremely polite and not rushing through things! Truck was pristine, everyone was very helpful, great service all round!

ray p. | First Impressions |
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Customer did not leave a comment.

stacey b. | First Impressions |
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Customer did not leave a comment.

Gabriel C. | Overall Experience |
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La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

yuriy o. | First Impressions |
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Excellent service, thanks

nancy g. | Overall Experience |
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Customer did not leave a comment.

Alex N. | Overall Experience |
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Customer did not leave a comment.

Henna K. | Overall Experience |
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My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Noura M. | First Impressions |
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Customer did not leave a comment.

Shayeal P. | Overall Experience |
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I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

elaine b. | Overall Experience |
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Customer did not leave a comment.

MAIRIN L. | Overall Experience |
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Customer did not leave a comment.

MICHEALA t. | Overall Experience |
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The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

RJ E. | First Impressions |
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Awesome to book a unit on-line then exceptional customer service at the location

Bronte M. | First Impressions |
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Customer did not leave a comment.

George K. | Overall Experience |
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staff unfriendly and uncooperative.

Clara A. | First Impressions |
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Excelente service

George K. | First Impressions |
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Thank you

hedi j. | First Impressions |
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I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

jorge s. | Overall Experience |
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The storage rooms have no lights. Are a little bit too dark.

Adelino M. | Overall Experience |
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Just the period of waiting to be attend bit slower but great staff!

JOSEPH A. | First Impressions |
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Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

joseph a. | First Impressions |
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Very courteous and reasonably fast service

Adrian G. | Overall Experience |
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Great storage and friendly staff!

Marie W. | Overall Experience |
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Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Adrien L. | Overall Experience |
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Very friendly and polite

Adelino M. | First Impressions |
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Great service

Mary R. | Overall Experience |
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Uhaul Royal Windsor provided exactly what I needed. Thankyou.

manzoor a. | Overall Experience |
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The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

Jozef S. | Overall Experience |
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All was fine.

Carmen C. | Overall Experience |
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This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Lynn H. | Overall Experience |
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Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Alexey N. | First Impressions |
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great staff

sydney m. | Overall Experience |
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We are repeat customers and 100% happy with the service and facilities at this location.

lauren m. | Overall Experience |
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Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.

Oleksandr K. | Overall Experience |
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All I needed from a storage facility was provided

Betty Jo P. | Overall Experience |
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Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

sarah g. | Overall Experience |
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Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Dominic C. | Overall Experience |
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Your climate control storage was exactly what I needed.

Michal P. | Reservation |
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I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

abdullah a. | Reservation |
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Best employee that actually cares about customers on what is good for them.

Jason M. | Reservation |
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Very kind and courteous.

Allen R. | Overall Experience |
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I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Charlotte C. | Overall Experience |
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It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

WILLIAM S. | Overall Experience |
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No issues whatsoever.

Alice M. | Reservation |
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Service is prompt and very proffessional.

Peter H. | Reservation |
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The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Jozef S. | Reservation |
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I was good experience.

Ronnie J. | Reservation |
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Fast friendly and they went above and beyond.

RICHARD W. | Overall Experience |
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Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Livinus O. | Overall Experience |
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Always a great place to get moving equipment. The complimentary storage was super. Thanks.

Michelle B. | Overall Experience |
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Ideal for short term storage and very convenient.

Samer F. | Overall Experience |
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I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Sandy F. | Overall Experience |
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Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.

Samer F. | Overall Experience |
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I moved out of a unit on Apr 29. I was told it would be processed and I would receive an email confirmation the next day. I had to call 3 times to get the move out processed. It took 1 week to process

No reviews have been submitted for this location.

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