Customer Reviews for U-Haul Moving & Storage at Royal Windsor

Rating:

5.0

There is only one thing that I wasn't made aware of, and that was I had 150km free with the rental. This information wasn't provided online during the reservation process, and not mentioned when I picked up the vehicle. A wonderful surprise at the end, but it would have helped me not worry too much about that perceived charge in the beginning. Overall, a good experience. Keep up the good work!

Rating:

4.0

The motocycle trailer I rented should have a way to secure the back wheel as the front.

Rating:

5.0

Check in was fairly quick, considering it was a peak pick up time. The person who helped us with the trailer hookup was very, very helpful. He also helped us disconnect it later. Easy and very useful. Highly recommend.

Rating:

4.0

More staff to attend customers.

Rating:

3.0

I originally rented a uhaul but ended up being in a convenience store and seemed very shady. They told me I couldn't use my debit Mastercard even though the uhaul recording says I can. I then called this location and spoke with Travis he was great. He booked my van for me. Then when I went to pick up guy at the counter said debit credit cant be used for vans I have to have a credit card. Thankfully my Mil was with me and had one or else I would have been out of luck for a second day in a row. I just needed to pick up a couch. The van was very clean and in good condition. I would recommend having more than 1 person in the office though as it took a while to pick up and drop off

Rating:

5.0

The people that work there are very nice, but the time it takes to do the admin on the computer was very long. My only suggestion is to speed up the process. I got there and waited 5 minutes to be served and then 7 or 8 minutes for the process to get the trailer because of the time it took to process. And then when I left there was a long line up of people waiting. Everything else was good.

Rating:

5.0

The truck I got initially mirror was faulty, exchanged it for the worst truck I’ve ever driven. It takes for ever to change gear. Loud rubber rubbing from under the truck and not mention the the odour from inside. Whoever cleaned that try needs to be fired. Very disappointed in the experience.

Rating:

2.0

So slow, not enough staff . Those at desk are certainly in no rush .

Rating:

5.0

Always a pleasure dealing with your company

Rating:

5.0

Always a pleasure dealing with U-Haul - all locations. Rare these days

Rating:

5.0

My only problem was the unit location, 2nd floor and no elevator. For heavy stuff, that is the problem

Rating:

5.0

Great location, easy to enter, clear signage for return. Excellent customer service, highly recommended

Rating:

5.0

Excellent staff , always busy and very polite great job

Rating:

5.0

Great service all around

Rating:

5.0

N/A

Rating:

5.0

Perfect thank you!

Rating:

3.0

long wait; the first trailer lights didn't work, had to get another one

Rating:

4.0

Have another service representative available to help with registration when there is a line up of customers waiting to rent or return.

Rating:

1.0

Truck was filthy from bugs on windshield and all over front….not washed. Truck air conditioning worked only for short period of time, then blew warm air. Pickup took extremely long with systems being very slow, was asked to download app and due process on my own with no help.

Rating:

3.0

Would really help if there was picture attached to the unit. Had no clue what split level is and thought the unit would be divided into two sections.

Rating:

5.0

I was in to pick it up, and our when I dropped it off in no time at all. Thank you.

Rating:

4.0

Not sure why I was charged TWICE for a rental that is supposed to be for 24hours I have been going to this location for almost 1 year and is there every month. I told the same as was in record. If you have my credit card information the assumption on my part if that you can see what I rented previously. I am still awaiting the charges to be dropped from my credit card.

Rating:

3.0

Acknowledge someone when they walk into your business

Rating:

1.0

i normally use the location on queensway and kipling. i called in to extend the rental for 2 hours and the person answering the phone was horrible, came next day and the manager wasn't in. told the staff there what happen. not acceptable need to teach your staff better customer service

Rating:

5.0

Grat experience. Dont change a thing!

Rating:

3.0

Software for your computers took extremely long to load which created a long line of customers making it a challenging to receive a truck.

Rating:

2.0

Picking up the trailer wasn't bad except for the fact is had to fix a maker light But when I went to return the trailer it was awful took over 45 minutes for something that shouldn't have been any longer then 10 minutes only 1 other customer and it got to the point that I just left and didn't even get the difference of the refund back in got tired of their laziness and utter disrespect and left will not return

Rating:

5.0

Keep doing exactly what you've been doing.

Rating:

3.0

Not happy with the service I received. Counter persons knowledge was not very good. Takes along time while other customers waiting

Rating:

5.0

Couldn't ask for a better location.

Rating:

5.0

Staff was great!

Rating:

5.0

Whole process and experience was nice and smooth.

Rating:

4.0

I’ve dealt with location in the past and always had a good experience with them. Helpful and knowledgeable staff

Rating:

3.0

Sorry for the poor response this location should check the vehicles before renting i showed up at 5 to 7 am to pick up a truck didn't leave till 820 the truck is was getting didn't start they tried to boost it .mabe this is a one of but if you have truck on reserve for customers I think you should check the truck well before signing it out my moving help had to wait.also i think you need more staff in the front .on a different occasion I waited an hour to buy boxes my be this is one of to but I think it's something you should look at .

Rating:

4.0

Provide additional trouble shooting training for brake lights that are not working. In my case, the rear light was not operating. The employee did many trouble shooting tests quickly and correctly. I discovered that the actual light fixture connection was not engaged properly. This isn’t a criticism, just a suggestion. Great experience as always and will continue to use this location for all my rental needs.

Rating:

4.0

The constant increase in fees was a concern for me. I couldn’t keep a budget on constant increases in rent. At least allow the renter some months of rental fee stability before increasing the rent.

Rating:

4.0

Slow to get taken care of because it was busy but overall great service.

Rating:

5.0

The staff at the counter and outside to help with the trailers were excellent, friendly and helpful! Trailer was sound, clean, and rode well on the road.

Rating:

3.0

No running lights on trailer

Rating:

5.0

Clean truck

Rating:

4.0

Location was good and people helped me from beginning to end

Rating:

3.0

With summer here and more people renting trailers which require a UHaul staff member to hitch up, you need more than one representative out on the forecourt at 9am.

Rating:

5.0

great staff and a gentleman named Paras was outstanding to deal with !!!

Rating:

5.0

The trailer needs to be repair

Rating:

3.0

Not enough staff

Rating:

5.0

Overall experience was amazing. Only thing that can improve was that as soon as I booked the trailer, I was told someone would call me the day before I needed to confirm everything. No one ever called that day, so I had to call myself. Not the end of the world!

Rating:

1.0

Give me the right truck I asked for so I don’t have to make 3 trips instead of one. And don’t charge me for a 20ft truck when I only got a 15ft. Terrible customer service. Truck was fine but they made our move day way harder then it needed to be.

Rating:

5.0

The facility was easy to access and super clean and the staff are very friendly and helpful

Rating:

5.0

Once I figured everything out the process was really good. Only suggestion I have is to provide better instruction on after hours drop off so newer customers know what to expect.

Rating:

5.0

Parameet is very helpful and knowledgeable

Rating:

4.0

Great care and kindness in the operations.

Rating:

5.0

Fast service, all good

Rating:

5.0

Great service !!

Rating:

5.0

Tha lady at the front desk was extremely helpful and kind. Always with the right attitude and eager to find a satisfactory option for customers. Unfortunately, I didn’t capture her name but she was in the shift of Apr 17th afternoon

Rating:

2.0

During the trailer inspection, I highlighted several concerns to the U-Haul attendant, including pre-existing damages, worn tires, damaged wheels, and compromised wheel straps. Despite these issues, the employee affirmed the trailer's safety and functionality. Upon reaching my destination 2hrs. Away I was denied vehicle loading due to safety concerns related to the trailer. Back at U-Haul, a second employee acknowledged the unusable and unsafe condition of the wheel straps. I requested a full refund, encountering resistance and only receiving a partial offer. My requests for store and district manager contact information were deflected, with the employee suggesting I find it myself. This experience was extremely poor customer service and a lack of apology.

Rating:

2.0

The trailer was released to us with a flat tire

Rating:

2.0

When I arrived to pick up the rental unit, there was only one person attending to a growing line of at least six or seven people

Rating:

5.0

We got excellent treatment from a wonderful worker from the U-Haul on Royal Windsor ahe was awesome thank you Piranka you really helped us much appreciated

Rating:

5.0

Great people amazing customer service

Rating:

5.0

Priyanka and the staff that helped me at the Royal Windsor location are always helpful, polite and very informative. I experienced great customer service in a timely manner. Ive rented a trailer multiple times. Thank you

Rating:

5.0

Excellent service

Rating:

5.0

All staff was helpful, to me, and two other customers, at the same time. Their team managed to get my trailor set up, on my vehicle's hitch, at the same time, another employee, showed me around, the storage section. It is, a climate controlled, indoor, facility, with, many storage spaces, available.

Rating:

5.0

N/a

Rating:

5.0

Awesome experience, lots of patience

Rating:

5.0

Very friendly staff. Clean storage.

Rating:

5.0

All the vehicles are clean and well maintained. The rental was reliable and the vehicles were there when we needed them.

Rating:

5.0

I appreciate all you did for me Thank you Candy Capps

Rating:

3.0

It was a busy Saturday morning, yet staff were available and helpful! As I was moving out of my storage unit, they were showing it to another prospective client who agreed on the spot to take it (unit 141, a prime ground floor space). The representative said they would check me out of the unit, there was no further action required from me. I followed up for a confirmation when I returned my rental truck, but was told there is no print/email that they can provide, and assured me that I had been checked out and no further payments would be processed. I would certainly appreciate a prorated refund on my rent paid: payment was on the 12th of each month and you rented the unit to someone on the 24th. From the consumer point of view it looks like double dipping on rental fees.

Rating:

5.0

The best

Rating:

5.0

Staff went above and beyond to help me. Would definitely recommend and use again

Rating:

5.0

We are completely satisfied with all the services of U-Haul.

Rating:

4.0

My storage experience at 2700 Royal Windsor was great. I would use them again.

Rating:

5.0

The services I received was excellent. The cart I used to transport my things was a big help for me as a woman moving things by myself. The lady working in the unit was very polite and helpful. Lesser waiting time in line would be nice, however I would recommend this U-Haul facility to a friend.

Rating:

5.0

Staff is good and helpful during the process , clear all doubts in friendly manner

Rating:

3.0

Staff was rude and entitled. I was promised a free month and was charged anyways after having to go to the location multiple times and being told that the next month would be free eventually my card was taken off auto pay by staff and once the free month was promised they claimed I did not make payment I received multiple emails, denied access to my unit and charged a late fee. Eventually I finally spoke with the manager who was the only one that helped me but besides him this whole facility is a joke.

Rating:

4.0

Would have preferred roll-up doors for the main floor storage units

Rating:

5.0

Amazing staff members highly recommend this location thanks again

Rating:

2.0

Terrible, for a storage unit there are no lifts or easy access to the upper floors where my units is. It was a big hassle moving in.

Rating:

4.0

I bit slow to pay but the overall service was good.

Rating:

1.0

Poor customer service. Harassing emails and phone calls every month. They knew my situation personally, and still didn’t understand. My move out was awful. Apparently my locker was the only locker they had on the ground level. So there was 4 people who were smoking marijuana in the parking lot stood outside and watched us load. They Kept getting in the way. Annoying and uncalled for. I was paid up for the locker until the 21st and would not be given a rebate for the time paid. Meanwhile there are these people standing there just itching for me to get out. Worst experience with U-Haul. This location should be reported to head office. On a side note: No I did not contact them. I’ve had enough failed conversations with this facility.

Rating:

5.0

Great clean facility and courteous staff, I would most definitely recommend them.

Rating:

5.0

The storage facility was very clean and well light and the staff was the most helpful and friendly people I’ve ever met at a U-Haul location!!!! They work with you to provide you exactly what you need !

Rating:

5.0

The gentleman that helped us was soooo nice-we were in the office several times and he was polite and helpful and extremely nice every time we saw him. He is exactly the type of employee that makes you want to come back again!

Rating:

5.0

I found bigger for cheaper, For 6 months anyways

Rating:

5.0

Very nice people.

Rating:

3.0

Never parking, disability parking never available always has a uhual truck parking there that's against the law.

Rating:

5.0

Again, the staff was always helpful and attentive. I even forgot to take pictures of the empty unit and a staff member said that she would do that for me. I forgot to put in the symbol before the code numbers and after the code was input the symbol # then The only challenge was when calling the location no one answered the phone. I had to chat online letting a representative know that I need to speak with a live person right away. It did happen because as noted above..I forgot to take pictures of the empty unit. Other than that the kind mannerism and professional service were always displayed. Thank you for, the storage service right from the start to ending of the contract.

Rating:

5.0

Excellent services, friendly staff and price was very reasonable.

Rating:

4.0

I would like U-Haul. who is having storage facility to keep someone to stay after hours. For emergency and assistance.

Rating:

5.0

A suggestion is to offer a contest to customers that are renting the items or storage. Thank you again, for hiring the representative that served me at the 2700 Royal Windsor Drive location he gave good customer service was quite kind and his mannerism was refreshing. Know he knows how many steps goes up to the upper level 10 😀

Rating:

1.0

UHaul vehicles blocking all the customer parking areas, no place to park. Bay door was not accessible in the evening early morning. Reservations not being fulfilled, hutch installs cancelled with no notice are just a few of the issues. GM of this location does not care about good customer service

Rating:

5.0

The most impressive thing about this facility is how clean it is, the lady who takes care of it has a lot of pride in her work and it shows.

Rating:

3.0

Still waiting after 2 visits for my email receipt. The guy today just walked away from me without saying a word. Not very impressed Also very difficult to get somebody on the phone from this location. Lady cleaning storage very friendly.

Rating:

5.0

I've had my storage unit there for over 20 yrs. There was water leaking from the roof at one point, so my storage contents were moved with help of 2 UHaul employees. Always clean and well lit. Desk employees really friendly and young men outside knowledgeable and friendly. Just moved and used UHAUL 20' truck. No problems at all. The 3 seats were comfortable. I would recommend UHAUL to my family and friends. Thank you. Belinda

Rating:

5.0

Clean, friendly staff, great location.

Rating:

5.0

The annual "nominal" increase was a bit off-putting.

Rating:

4.0

The only confusion was with the two keypads having to unlock simultaneously. One con was that there is no elevator in the storage

Rating:

1.0

He didn’t know what he was doing. When I asked about the charges, he said “idk that’s just the system, take it or leave it” upon returning it at another facility, she was amazing and explained everything to me.

Rating:

5.0

Everything was great

Rating:

5.0

Great facility and great team.

Rating:

5.0

Nice and clean building and staff were very helpful.

Rating:

5.0

Awesome

Rating:

4.0

Need more people at the service counter. Always a lineup

Rating:

5.0

Excellent staff and service, everything was quick and easy and we were setup up in no time at all.

Rating:

5.0

I need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me

Rating:

5.0

Excellent services

Rating:

4.0

Na

Rating:

5.0

Staff very friendly and competent. Truck and storage unit very clean

Rating:

5.0

Ok

Rating:

5.0

Kailash provided excellent help and service.

Rating:

5.0

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Highly recommend.

Rating:

4.0

No complaints

Rating:

4.0

A nail punctured my car tire at the facility

Rating:

1.0

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Rating:

3.0

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Rating:

5.0

Only thing I don’t like is anything’s no asking me to upload my ID. I don’t do anything like that EVER I like to deal with the fine people you hire

Rating:

3.0

There was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.

Rating:

5.0

Storage well maintained

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

Rating:

4.0

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Rating:

5.0

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Rating:

5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

Rating:

3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Rating:

4.0

great experience

Rating:

1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Rating:

5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

Rating:

5.0

Very helpful to my wife and daughter and great customer service

Rating:

5.0

Very recommended, the staff nice and friendly. Thanks

Rating:

5.0

Staff were great!

Rating:

5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

Rating:

4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Rating:

4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

Rating:

5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Rating:

5.0

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Rating:

5.0

Excellent service, thanks

Rating:

2.0

My credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.

Rating:

5.0

I have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.

Rating:

4.0

The place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.

Rating:

5.0

Awesome to book a unit on-line then exceptional customer service at the location

Rating:

2.0

staff unfriendly and uncooperative.

Rating:

4.0

Excelente service

Rating:

4.0

Thank you

Rating:

5.0

I was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.

Rating:

4.0

The storage rooms have no lights. Are a little bit too dark.

Rating:

5.0

Just the period of waiting to be attend bit slower but great staff!

Rating:

5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

Rating:

5.0

Very courteous and reasonably fast service

Rating:

4.0

Great storage and friendly staff!

Rating:

5.0

Amazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service

Rating:

5.0

Very friendly and polite

Rating:

5.0

Great service

Rating:

5.0

Uhaul Royal Windsor provided exactly what I needed. Thankyou.

Rating:

2.0

The staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.

Rating:

5.0

All was fine.

Rating:

5.0

This is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location

Rating:

5.0

Total Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell

Rating:

5.0

great staff

Rating:

5.0

We are repeat customers and 100% happy with the service and facilities at this location.

Rating:

5.0

Fantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.

Rating:

5.0

All I needed from a storage facility was provided

Rating:

4.0

Move out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.

Rating:

2.0

Unable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering

Rating:

5.0

Your climate control storage was exactly what I needed.

Rating:

2.0

I home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...

Rating:

5.0

Best employee that actually cares about customers on what is good for them.

Rating:

5.0

Very kind and courteous.

Rating:

5.0

I can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family

Rating:

3.0

It took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.

Rating:

5.0

No issues whatsoever.

Rating:

5.0

Service is prompt and very proffessional.

Rating:

5.0

The staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.

Rating:

5.0

I was good experience.

Rating:

5.0

Fast friendly and they went above and beyond.

Rating:

5.0

Rented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff

Rating:

5.0

Always a great place to get moving equipment. The complimentary storage was super. Thanks.

Rating:

5.0

Ideal for short term storage and very convenient.

Rating:

1.0

I did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had

Rating:

3.0

Storage units need better lighting. Staff was fine but never enough people working so long wait times for service.