Customer Reviews for U-Haul Moving & Storage at S Campbell

370 reviews

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Downloaded the u-haul app to find equipment and place the reservation. Part of the app didn't appear to work smoothly so I still had to finish the reservation when I arrived at the store. As this was a weekend the location choices for the type of equipment I wanted seemed limited compared to the number of locations the app showed. My only other issue was that it was very hard to match other available equipment substitutions to an area map of locations because the app didn't feature this option. Perhaps I could have just called and done it quicker.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

IAN M. 
Rating:
1.0

I waited 30 minutes for my Van when the App said the Van was ready at 12pm but I didnt get one until 12.30. Also I called into the Nationwide Customer service line and was on hold for 45 minutes. Not very customer service orientated. I had good service on prior visits but using the App screwed everything up.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

KERRY M. 
Rating:
5.0

An old truck but it works

Santiago G. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Friendly courteous staff. Would gladly rent from them.

MARTIN C. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

The light inside of the back of the truck was blown when I picked it up. Wasn't able to move at night much without a light. That's all that could be checked more often.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

WENDI R. 
Rating:
3.0

Make sure information is accurate. I had a hard time turning it in because the number on the contract did not match the number on the trailer.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Have employees do certain jobs, not everything. They were all over the place trying to help people, which they did a great job.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

Everyone in the store was great. Before I got there I received a call telling me I couldn’t get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn’t guarantee it: Super frustrating.

Rinnie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia M.  |  First Impressions 
Rating:
5.0

They helped with our return, so i didn't have to wait! *****

DANIELLE H. 
Rating:
5.0

Customer did not leave a comment.

Sophia M. 
Rating:
5.0

The seal on the driver side door was falling off, but we were assured it was OK and a common issue. Other than that small thing, there were no other issues. Very quick and clean pickup and drop off.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Location seemed overwhelmed and they double booked storage units which left us without one. We was supposed to get a month free but had to find a unit somewhere else

GARY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
2.0

The truck they gave me the abs light kept coming on, and when it did, and when braking, the brake pedal went to the floor and would pulsate. I told two of the employees, and they didn't even acknowledge I said anything about it. I would have thought they would say something about it, but they did not.. Then, I went to fill up the gas tank before I rented the truck, and they wanted to charge me for additional gas usage. I took a picture of the gas gauge before I left the parking lot, and I should it to the employee. This u-haul experience absolutely was not very good. I don't think I will rent from u-haul ever again!

KENNETH R. 
Rating:
4.0

Drop lane could be wider so more vehicles can get through.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

SPENCER M. 
Rating:
5.0

Customer did not leave a comment.

JD B. 
Rating:
4.0

Closed: Diffrent time than what web site stated. Moved location from what web site stated.

MICHAEL M. 
Rating:
5.0

Quick, easy, convenient!

ROBERT S. 
Rating:
5.0

The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.

Jerri A.  |  Overall Experience 
Rating:
4.0

None. Joshua was fantastic

ANTHONY V JR T. 
Rating:
5.0

Fast & Friendly service

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

These fine folks at the Campbell,location, are the best.

Tom Y. 
Rating:
5.0

Customer did not leave a comment.

Darold R. 
Rating:
3.0

The wait in line to rent the equipment was EXTREMELY long. I stood in line for over 20 minutes.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

MARC V. 
Rating:
2.0

Providing what I order would have been nice

spenser M. 
Rating:
5.0

I am concerned that I did not get a receipt after returning the truck. How do I get the receipt as I need it for my records?

CAROLYN S. 
Rating:
4.0

No dollys or dolls dolly's available. They said there was a shortage everywhere due to customers not returning them. We feel that a moving company should have these available.

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Loved how I was attended to in a timely manner. Great workers and customer service😊

BEATRICE A. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Trevor was very helpful. He went out of his way to work with us as the drop off location was changed from the place we rented from and we were never advised of same. Fortunately, he corrected their mistake so we didn't have to drive 20-30 minutes out of our way and be charged an additional fee. He was very helpful and I would highly recommend this location to anyone.

Michael B. 
Rating:
4.0

Go into detail more about how to leave the vehicle if you bring it back early and where the keys need to be put. We saw a man that locked his keys IN the truck thinking that was what he was supposed to do!

DONNA C. 
Rating:
5.0

Would have been nice to extend the rental through the app or online. Tried on two different occasions but it asked me to chat and nobody responded. Ended up calling, there was a long wait time but was successful.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Darold R. 
Rating:
5.0

all good

Martin S. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
2.0

Just need to fix the after hours drop off stuff and info on how to drop the stuff off

Denzel C. 
Rating:
4.0

Customer did not leave a comment.

ERIN D. 
Rating:
5.0

Customer did not leave a comment.

Timothy Y. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
1.0

Provide vehicles with tires that are not low/leaking air. Do not tell customer "flats happen" when you provide a low tire. Customer service was terrible. Phone is not answered.

TIMOTHY F. 
Rating:
5.0

I haven't received my final receipt, which usually arrives promptly the next morning. It is still the morning after as I write this, so maybe it'll arrive soon.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

However google maps need to be updated since it still shows across the street. The crew on 6/1/2021 were a little understaffed I feel. But that still did a hell of a job making sure everyone was taken care of!

Justin R. 
Rating:
5.0

Customer did not leave a comment.

christina W. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

Our dropoff was another location in Springfield originally. The vehicle that was rented to us was in such bad condition, the original receivers refused to take it, requiring us to drive to another part of the city to take care of it. Drop off was simple, workers seemed astonished at the condition of the vechicle, but no one would do anything about it. We obviously were treated poorly by uHaul, but no one seems willing to remediate, everyone pointing fingers to the next guy in line. We're were also called multiple times during our move to return the truck earlier than the contracted time, because this was a "busy week." ... We are really astonished at how bad we were treated and the lack of any effort by uHaul to fix it.

Julie D. 
Rating:
5.0

Overall, great experience! The staff were friendly and helpful and the truck was relatively clean and had no mechanical issues.

James C. 
Rating:
2.0

I have not received my email receipt, please send ASAP

SHANNON M. 
Rating:
5.0

No improvements needed

AARON G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

NA UHAUL IS THE BEST

STEPHANIE P. 
Rating:
3.0

The driver seat needs to be checked after every ride. It was broke and would not move or adjust at all. It made driving painful, uncomfortable, and it felt dangerous.

ABRA D. 
Rating:
5.0

Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.

STEPHEN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Trevor and his team were first class!

TEMITAYO B. 
Rating:
4.0

Our trailer had a pane of glass on the floor and what I was hoping was mud and smelled like barn animals. We were on a time limit and already hooked up so we went ahead and loaded. All we got when I alerted them to it was a- Gee sorry, we've been busy. We can give you another trailer. When my dad dropped off the trailer he needed help getting it unhitched and the guy that worked there refused to help him. He had to grab someone from the gas station to help him.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Trailer was muddy and the ramp gate was full of rocks.

MATTHEW R. 
Rating:
5.0

Staff was very friendly and helpful it was much appreciated

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
4.0

Customer did not leave a comment.

Frances B. 
Rating:
3.0

Customer did not leave a comment.

Brandon H.  |  Overall Experience 
Rating:
5.0

Very friendly. Did a great job communicating even as they were very busy

CHARLES D. 
Rating:
4.0

Prices right. Quick and easy! Great overall experience !

DEDRA M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
4.0

Check in was not great. I waited 10 minutes before someone even came out.

Luke U. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

This was a smooth easy transaction with friendly and helpful staff

STAN S. 
Rating:
5.0

Customer did not leave a comment.

VICKIE H. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
3.0

The staff at the location were easy to work with and helpful during the pick up and drop off. Disappointment was with the equipment being poorly maintained. The truck has clearly been rained in and had water sitting in different parts of the cab. This caused the truck to have a bad order and lots of gnats in the cab.

ZACHARY W. 
Rating:
5.0

From the manager who attended to me at pickup, to the other staff member who checked me out upon return of equipment, these awesome guys are real professionals who are adepts in what they do, putting customer satisfaction above and beyond all things. Will return to this location any other time. Thanks guys!

raphael I. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA C. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
1.0

They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this

Kathy N.  |  First Impressions 
Rating:
5.0

The staff was very quick at getting me set up with the van. I was very happy with the experience.

LORI H. 
Rating:
4.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST H. 
Rating:
5.0

The self pick up and drop off was awesome. I didn't have to talk to anybody or deal with anyone. That is my kind of deal!

Spenser M. 
Rating:
3.0

Didn't get my dolly I paid for

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful in answering questions and helping me when needed. the facility and staff were great!

Laura M.  |  Overall Experience 
Rating:
4.0

Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn’t appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn’t like turning around and seeing this two employees all the time.

Scott K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claude S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
5.0

amazing service, totally impressed with how far storage has come. Super boujee

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MILES W.  |  Overall Experience 
Rating:
5.0

We started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!

Rebecca T.  |  Overall Experience 
Rating:
4.0

Good but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!

Kayla R.  |  First Impressions 
Rating:
4.0

I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn’t have room for some stuff so I just gave that stuff away since I couldn’t keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…

Jamie E.  |  Online Move In 
Rating:
1.0

This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!

Hannah E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Broque D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

The staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.

Jessica W.  |  Online Move In 
Rating:
5.0

The flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.

Kelli M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom P.  |  Overall Experience 
Rating:
5.0

I appreciated the assistance and patients I received when dealing with staff. Your team members were always polite and friendly. Everyone of your member who I encountered whether in person or on the phone answered questions and were knowledgeable to explain services. Even when my payment was late, consistent friendly service at all times. Pleasant in the middle of many crisis during this time in my life & the pandemic; U-Haul team members helped to make this transition as easy as possible without added complications. Thanks

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene H.  |  First Impressions 
Rating:
1.0

It fuc@#& sucked. I'm not Sheila yet you kept sending me emails.

SHEILA D.  |  First Impressions 
Rating:
5.0

I had a tough month and the individuals who helped me we friendly, patient and very helpful to explain things (even multiple times when necessary). It took a lot of stress off of me and I was thankful for their assistance and kindness.

Jennifer B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top