Customer Reviews for U-Haul Moving & Storage at S Campbell

496 reviews

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SCOTT R. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
2.0

I can never get ahold of the store when I call it just rings forever and no one answers. They individual that checked me out was nice, however the guy that checked me in was rude. The interior of the cab was sticky and had a smell to it and the inside of the back was extremely dusty to the point I had to clean it out before I loaded it. As well the truck was almost on E when I picked it up and at the front desk I was told it was at 1/4 of a tank.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Bryana C. 
Rating:
5.0

Great staff and check in service. Very clean facility.

Doug B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Little confusion since location moved across the street but otherwise all went well.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Anastasia K. 
Rating:
5.0

Customer did not leave a comment.

Zach N.  |  First Impressions 
Rating:
3.0

I have used only this location in the past but will not use it again. Brand new drop off site with little directional signs. Staff inside acted like they didn't want to be bothered. They directed me to the drop off point outside but there was no one around there. I finally walked over to a young lady out on the lot she told me to go back inside and get in line. I waited about 10 min. Behind the only other customer inside all this while another employee sat at a desk and 2 others were just standing there talking. I personally think u haul should spend less on their new facility and hire a couple employees that are willing to be bothered waiting on customers. However, the trailer was great and no complaints about the performance.

WARREN S. 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
Rating:
2.0

My van that I had reserved wasn't there at all and then I got a truck instead and then my dolly didn't work correctly and made the moving experience a lot harder.

JACKIE D. 
Rating:
2.0

There was confusion on which truck I was supposed to be getting which was caused by lack of communication between the staff and resulted in a delay and my milage and gas level being incorrectly documented. When I returned the vehicle I got "not my job" twice and never had the mileage or gas level verified or my return acknowledged.

Emma S. 
Rating:
5.0

Very fast transaction and friendly people. Thank you

Herminio Jr D. 
Rating:
3.0

Customer did not leave a comment.

Layne W. 
Rating:
5.0

Customer did not leave a comment.

HENRY W. 
Rating:
5.0

Customer did not leave a comment.

Yashima K. 
Rating:
3.0

You're fast to charge the amount due, but really slow at correcting the bill when an adjustment (mileage less than contracted for) is due. I called about the new balance due, and was told there was a 40 minute wait to speak to someone!!

ROGER M. 
Rating:
5.0

This place is easy to deal with. The guys who work there are always helpful. The new location is well designed and clean. Everything is easy to find there. One question I have is how come I never see any women working there?

JANET D. 
Rating:
5.0

Great team they have here

Frederick C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Great service and pick up and drop off!

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

BROOKE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

They did not clean or check my van when returned so now i'm missing a suitcase filled with clothes. They also booked someone right after me and was too focused on getting them the next van.

JULIA W. 
Rating:
5.0

Customer did not leave a comment.

MERITA C. 
Rating:
5.0

Thank you and highly recommended.

Randy W. 
Rating:
5.0

Your staff at pickup on Friday afternoon was extremely nice and helpful and on the drop off day on Saturday 17th was a great and helpful crew also no need to change a thing great guys and gals you got at that location

Carolyn B. 
Rating:
5.0

Derrick was amazing! He went above and beyond to assist me. He made the whole process smooth and painless!

MELINDA S. 
Rating:
3.0

I reserved an appliance dolly but they didn't have one at the time I picked up the van rental.. very frustrating and the employees really didn't care... just told me to go to Home Depot to rent one. Not a good experience

Julie V. 
Rating:
4.0

Customer did not leave a comment.

TODD D. 
Rating:
1.0

After being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10’ tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn’t refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.

PATRICIA K.  |  Overall Experience 
Rating:
4.0

Computer pre order was simple and brief .. the check in same. I wouldn't change anything.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
1.0

The representative was very rude and unprofessional during pickup. The representative that helped me return the trailer was very helpful.

WAYLON S. 
Rating:
5.0

Trevor was awesome

EDWARD F. 
Rating:
2.0

AC didn't work and staff was awful. I was told the wrong pickup location too even after verifying it and the wrong location was on my paperwork.

BRYANT M. 
Rating:
5.0

Make sure your vehicles are mechanically sound

JEFFERY W. 
Rating:
5.0

New, clean location. Employees were great and help accommodate us with adding an added destination and pricing was fair. They were super nice!

heather R. 
Rating:
5.0

Customer did not leave a comment.

Al M.  |  First Impressions 
Rating:
4.0

Have more people at counter checking people in and actually go over the truck with the renter.

MARSHA C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA Y. 
Rating:
4.0

Customer did not leave a comment.

JAYNA W. 
Rating:
3.0

I did not rent a uhaul. I keep getting text messages saying i dis. Please take my number off here. Thank u. 4174303276

ANGIE B. 
Rating:
5.0

Excellent service, the young man was kind and very helpful. Gave us a trailer that looked brand new! No issues at all with the box trailer. Highly recommend!

Clayton H. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Nothing. You guys were very helpful and quick to get me out the door driving my truck so I could move. No one wants to be bothered with lengthy contract details on renting. Although sometimes lengthy contracts are a must but my visit was quick so I could quickly get moving. Thanks again.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Employees answered all my questions and were very helpful! Would highly recommend this U-Haul facility!

BEVERLY D. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
2.0

I reserved a dolly for moving and they weren't able to provide me with one. Quite dissapointing and made moving much harder.

ASHLEY S. 
Rating:
5.0

great service. location very busy, but also very clean and the staff friendly and attentive!

RYAN M. 
Rating:
2.0

Pickup truck that I rented for the weekend had a pitch connected to the back that was locked. I got all the way home I have to turn around to pick up another pickup truck. The condition of the second truck was horrendous. It was not screamed or serviced, the engine lugged when pulling an ultra light camper uphill and the windows were so dirty that when I was driving at night, I struggles trying to see from oncoming lights that glad so bad that I had to just about come to a complete stop. I have never had this is that of an experience before leaving over 2 hours later than I wanted to. Other than that oh, the staff was cordial, polite and we're doing the best that they could

GEORGE T. 
Rating:
5.0

Convenient and quick service!

FRANCES S. 
Rating:
5.0

Customer did not leave a comment.

TERRI P. 
Rating:
5.0

Customer did not leave a comment.

July M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
4.0

Fix cracks in windshield

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE F. 
Rating:
5.0

This was my first return experience and soon figured out that I had driven past the return lane. I asked a question and was quickly set straight and soon on my way!

CARL C. 
Rating:
5.0

Those guys rocked this location. Right attitude, quick and efficient. I have used this place a couple of times and I'm never disappointed

EBONY J. 
Rating:
5.0

Customer did not leave a comment.

Marlena S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
5.0

Nothing. Smooth reservation process. Truck was clean and everything worked well. One thing: I wish they had told me where the windshield wiper switch was located!!!!!!!!!!!! It was on the turn signal control. Other than that, everything went well.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

gordon W. 
Rating:
5.0

You guys all do great work. Preciate ya

COLLIN C. 
Rating:
5.0

Everyone was great and very helpful in getting us situated after a very long move.

KENT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
4.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
4.0

I had a reservation pick up time of 10am on a Sunday got there at about 9:45am did not get my rental until 10:40am. Store was busy and not enough workers at counter to take care of people. It caused me to be late. Drop off was better.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Very long wait to pick up the trailer. We were in line for over 45 minutes. They seemed to be understaffed for such a busy day. Also, they over billed me and charged me for 2 days even though we dropped off after hours. I have had a very difficult time contacting the office about this. Yesterday I was on hold for over an hour and finally hung up.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Everything was great

TAMI C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

not sure

ANNA M. 
Rating:
5.0

The staff here worked to find me a 15ft truck on short/same-day notice. The "Reservation" provided from the U-Haul website guaranteed a 15ft truck at the U-Haul center in Nixa, MO. When I arrived they tried giving me a 20 ft. truck. Not happy with the U-Haul website!!!

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

First of all, I don't have any issues with the local U-Haul franchise, but what made me lower my rating for this location was how hard U-Haul makes it to communicate with the local franchise. We had a big issue with our storage unit and because of that we had to extend our U-Haul rental. Because we couldn't communicate with the local franchise, the process took about two hours and it was frustrating! I rated the equipment as not well maintained because it smelled like body odor and smoke in the cab and gave my wife a headache just sitting in it. It would be nice if the cab was cleaned and sanitized every once in a while. Also, I don't like that U-Haul makes my put my personal information, drivers license especially, online.

Lloy P. 
Rating:
4.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

My experience was outstanding. Hard to improve on that.

Curtis L. 
Rating:
5.0

Thank you, will use again.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
3.0

It took 45 minutes to get a simple trailer. Computer system slow and difficult to operate and I even had the manager taking care of me.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
1.0

I used uhaul a few months ago for the first time and it was a HORRIBLE experience. I received a $20 certificate so I decided to give uhaul one more chance. This month I rented a truck and placed my certificate Information into my rental reservation. When I actually rented and returned the truck the certificate information was magically gone from my reservation and I was charged the full price. I selected that I wanted to dispute the price and the automated system said a uhaul representative would contact me within 48 hours. It's been over 48 hours and I have not heard from uhaul and my pending charge has posted for the entire rate. I will never use uhaul again. Absolutely terribly company. DO NOT USE THEM. They will mess up your reservation and then say “sorry this happened. We can't do anything to fix it. But here's a certificate to come back and use our crappy service again” The only 2 times I've ever used uhaul service has both been a terrible experience. I DO NOT recommend uhaul. I was really hopeful uhaul would redeem themselves on the second try. Don't even disrespect me with another certificate. I will not use it. The only way You can rectify this issue is to refund my money. I've never been more disappointed in a company and their blatant disregard for 1) accurate reservation Information and 2) crappy customer service.

Ethan P. 
Rating:
5.0

Customer did not leave a comment.

Desira P.  |  First Impressions 
Rating:
5.0

A little faster service on returning items,

tony B. 
Rating:
5.0

Customer did not leave a comment.

TERRY G S. 
Rating:
5.0

The drop off was fine, but we were not told the storage unit was on the second floor. We are 60 year old people, not able to do that!

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

JENNY T. 
Rating:
5.0

Perfection

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STAN S.  |  Overall Experience 
Rating:
2.0

The manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn’t honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.

PATRICIA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad B.  |  Overall Experience 
Rating:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Rating:
2.0

Everyone in the store was great. Before I got there I received a call telling me I couldn’t get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn’t guarantee it: Super frustrating.

Rinnie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia M.  |  First Impressions 
Rating:
5.0

The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.

Jerri A.  |  Overall Experience 
Rating:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Rating:
5.0

Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.

STEPHEN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
1.0

They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this

Kathy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful in answering questions and helping me when needed. the facility and staff were great!

Laura M.  |  Overall Experience 
Rating:
4.0

Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn’t appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn’t like turning around and seeing this two employees all the time.

Scott K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claude S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
5.0

amazing service, totally impressed with how far storage has come. Super boujee

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MILES W.  |  Overall Experience 
Rating:
5.0

We started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!

Rebecca T.  |  Overall Experience 
Rating:
4.0

Good but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!

Kayla R.  |  First Impressions 
Rating:
4.0

I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn’t have room for some stuff so I just gave that stuff away since I couldn’t keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…

Jamie E.  |  Online Move In 
Rating:
1.0

This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!

Hannah E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Broque D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

The staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.

Jessica W.  |  Online Move In 
Rating:
5.0

The flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.

Kelli M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom P.  |  Overall Experience 
Rating:
5.0

I appreciated the assistance and patients I received when dealing with staff. Your team members were always polite and friendly. Everyone of your member who I encountered whether in person or on the phone answered questions and were knowledgeable to explain services. Even when my payment was late, consistent friendly service at all times. Pleasant in the middle of many crisis during this time in my life & the pandemic; U-Haul team members helped to make this transition as easy as possible without added complications. Thanks

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene H.  |  First Impressions 
Rating:
1.0

It fuc@#& sucked. I'm not Sheila yet you kept sending me emails.

SHEILA D.  |  First Impressions 
Rating:
5.0

I had a tough month and the individuals who helped me we friendly, patient and very helpful to explain things (even multiple times when necessary). It took a lot of stress off of me and I was thankful for their assistance and kindness.

Jennifer B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top