Customer Reviews for U-Haul Moving & Storage at S Cobb

Megan helped us out and she was incredibly helpful.

The first truck I was given had a broken sun visor on the driver's side and I immediately returned to the store and was issued a new truck with no trouble. Nice people working there.

The 2 guys managing the place were friendly, fast. Would hire them for my company in a heart beat.

I think this location is a well oiled machine. Very clean, organized and efficient and professional employees.

Tim was very nice and even gave me helpful tips for pull a trailer (my first). Answer all questions and double checked to make sure it was good to go

Good customer service Keep up good work .

The pickup team was nice but the Drop-off Team on 1/17/2020 & 1/18 was excellent. They were so nice and talkative that I had left my 2nd set of keys in the arm of the door. They found them the next morning and had them ready for me to pick up. Not the experience I have had in other locations/states so yes Great Job all of you.

The check engine light came on and greatly concerned me. Vehicle sounded like it was going to clunk out

I reserved an appliance dolly as my sole reason for renting truck was to pick up my new refrigerator. When I arrived to pick up truck and dolly I was informed there were no dollies available.

Customer service was excellent and the trailer was ready to go when I got there. I'm very pleased.

Very nice people

Yes, the best UHaul I have ever rented from. I reserved the day of--they accommodated me and their check-in service was top-notch. I won't rent from another UHaul service.

The entire experience was great. I always rent from this location because of the excellent treatment I receive.

Friendly and most importantly professional service!

Great customer service in and out in a flash!

Simply used this location as an after hours drop-off, so not much relevant feedback to give.

I had no issues, the equipment was clean, but the truck did have engine light on when I checked it out which made me a little concerned. Overall my experience was fantastic minus the check engine light.

The staff was extremely friendly and kind, and the equipment was in top shape!!!!!!

Due to my business I've been renting from this particular U-Haul for almost 3 times a month for over 10 years. The staff treats me as if I am appreciated so I feel obligated to come back to them rather than going to other places to rent from. After a hard day of work when it's time to drop the trailers off there is always someone who will come out and unhook the trailer to check me out. The staff are good people who I've grown to love and respect and they have families too and so I will continue to do my part to indirectly help support them.

Great service from the team at this location.

I called the uHaul number for a location to drop off and they sent me to this one. When we got there, they said they couldn't take trucks that big (26ft) on that lot and that uHaul "told people to come there all the time with large trucks they couldn't take". So they sent me to another uHaul place 5 or so miles down the road. When we got to that one, I was billed for an overage of less than 5 miles that the representative couldn't credit me. She also couldn't credit me for the extra gas in the truck. No problem with any uHaul employee we worked with at all. Everyone was cordial and did their job- but we were not happy about getting sent the wrong place (apparently common thing that happens there) and then having to pay an overage because of uHauls mistake. (The fee was super tiny, but it's just the principle of the matter.) Thanks!

They did a poor job, cleaning the windows from the inside

Clean the vehicle and train associates on mobile pickup procedures.

The staff here is friendly and very helpful 😊

Clean, clean your trucks especially during a pandemic. Also, when you say furniture pads / dolly are in the truck put them in the truck for the customers use. Walk the customer out to the truck to ensure the truck is clean and has the items in it you identify in the contract. Quality customer service was lacking at both locations. I am very disappointed in the no customer service from UHaul.

Used this location before and still is an exceptional e perience.

Tonya was great ;)

I have used UHaul for years all over the country. This is the best UHaul operation I have ever experienced, bar none. Every single employee is highly professional, courteous and helpful. The facility is always clean and neat. I can't say enough good about this UHaul office. I am a retired executive from both federal service and the private sector, and know how best companies perform. This is a best of class operation.

Check y'all straps beacuse one the was shorter than the other like it had been ripped . I had to rig it up on my Side by Side but someone with a car would had a big problem

It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.

The customer

The two men were professional and polite They hooked up the trailer and all went over spectacular there after

Jose and Jesse were awesome. Professional, courteous and customer-oriented. I would highly recommend this location for anything related to U-Haul.

I got Overcharged and the location that I was asked to return to no longer accepts U-Haul's. I had to call Customer servicehis whole process took additional 1.5 hours and I brought the truck back early and I wanna be compensated for my time I'm ask that someone in call me 678-429-2105 To address my concerns

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

The gas gauge was left intentionally not full for clients to missed up either by filling it fully or will not filled to the last point. There by charging customers on Unnecessary hidden fees. Also my truck gauge was not correct on the paperwork but I took a video before I drove off that safe my butts. Please take care of your customers and make it easier for them not to make mistakes and looses money in some mysterious ways. Thank you

The young lady was very nice, and treated me like family. very helpful, indeed

This facility provided me with a car carrier that had an unsafe tire which later was found and had to be replaced. This tire jeopardized my safety as well as others.

Remember to have the requested/rented equipment (dollies, mats, etc) on the truck when rental has taken place online.. Staff was friendly, the truck appeared very clean, I just did not receive the equipment requested.

I don't think they used the right trailer hitch assembly for my vehicle. The trailer was sitting very low in the front.

Nothing

The only issue was the mileage was not correct when I picked up the vehicle, but Meghan made everything right. She was awesome!

They Forgot the one thing i mentioned more than once and That Made Everything else difficult.. They forgot to put my Appliances and it made everything very difficult.

The rep was very helpful and attentive

Promptly got served and what I needed. Speaking to Uhaul personnel directly gave me location and availability of size needed at right location. Used U haul other times with no problems

The power went out at our original location but we called this one and they were very nice and were able to take our reservation quickly.

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

Associate was very cordial and helpful.

More employees to help out at check out line

We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.

The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

Very nice and clean. I will be back if needed.

The staff made things easy.

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I’m moved out now but I wanted to provide my opinion.

When I arrived, I was advised that everything I did over the phone with the customer service rep didn’t matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Great staff. . Especially Meghan

see above rating

Awesome experience

Nice place.

Never again

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Every body really a Great Team / Thank you very much for all your Help

The light needed to be on in unit

I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!

The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

Great place to store your belongings

Staff is/was courteous, helpful, fast.

Clean facility, helpful staff.

Thank you for the storage

N/A

Quick fast and ,,,,great attitude.....love the service..

The manager takes the extra step to assure the customer is taken care of. Thank you!

Excellent customer service

I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.

Great employees

Nice people, refreshing

Thanks you for your friendly Services render to me.

Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai

My experience at this location has been nothing short of phenomenal. The staff are knowledgeable and friendly. The store manager Brandi is very accommodating. This location is an awesome one stop shop