Customer Reviews for U-Haul Moving & Storage at S Cobb

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

The gas gauge was left intentionally not full for clients to missed up either by filling it fully or will not filled to the last point. There by charging customers on Unnecessary hidden fees. Also my truck gauge was not correct on the paperwork but I took a video before I drove off that safe my butts. Please take care of your customers and make it easier for them not to make mistakes and looses money in some mysterious ways. Thank you

The young lady was very nice, and treated me like family. very helpful, indeed

This facility provided me with a car carrier that had an unsafe tire which later was found and had to be replaced. This tire jeopardized my safety as well as others.

Remember to have the requested/rented equipment (dollies, mats, etc) on the truck when rental has taken place online.. Staff was friendly, the truck appeared very clean, I just did not receive the equipment requested.

I don't think they used the right trailer hitch assembly for my vehicle. The trailer was sitting very low in the front.

Nothing

The only issue was the mileage was not correct when I picked up the vehicle, but Meghan made everything right. She was awesome!

They Forgot the one thing i mentioned more than once and That Made Everything else difficult.. They forgot to put my Appliances and it made everything very difficult.

The rep was very helpful and attentive

Promptly got served and what I needed. Speaking to Uhaul personnel directly gave me location and availability of size needed at right location. Used U haul other times with no problems

The power went out at our original location but we called this one and they were very nice and were able to take our reservation quickly.

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

Associate was very cordial and helpful.

More employees to help out at check out line

Everything was great and safe

Milege is too high.

Hire someone else the lady at the front had the nastiest attitude ever will not be doing business there ever again

Very nice and helpful.

My grandmother passed away and I was in the state of GA to collect her things. We originally got our U-Haul from another location. We only came to this one to pick up a trailer. We realized our truck wasnt big enough and unfortunately they didn't have one on site to help us. However, they made us a new reservation at a local U-Haul dealer and we got a larger truck and trailer. They made the transaction so smooth at a very stressful time in our lives. I wish I got their names but the two gentlemen that helped us were awesome!

Initially there was an issue with my rental. it was handled professionally and quickly and I am quite satisfied with the results.

The staff there were friendly and helpful

Everything was fine with the experience call except the inside of the windshield get something spilled on it, nothing but 30 seconds to take care of. I always use this location when I need a U-Haul product, it's very convenient

Nothing, the young lady took care of my check out as smoothly as could be. Thank you.

Vending machines at the lobby at winter time have some coffee for customers

This makes the second time that U-Haul over charged me for the mileage. I picked up the vehicle at 1496 miles and returned it at 1529. My receipt has 1592, which is the same thing another location did to me. This time I was wise enough to take a photo when I return that is time stamped. I am not sure if U-Haul has a habit of doing this to customers, if so it is truly poor customer service as my card has been charged for the wrong amount.

Keep up the excellent work.

The person that help me, didn't like his attitude was baf,bad, he was not there to help

Keep up the great work and stay Safe.

I would recommend starting trucks at F on gas. It's harder to estimate gas for a random spot on the meter. Also asking how long we need the rental at the time of rental. Otherwise a very easy and pleasant experience.

The representative was very courteous...nothing to improve on at this time

Inquire better moving help options

Once again my experience with this U-Haul location was perfect!

The white guy at desk that did my return was very insulting he asked did I return i the transport 4 times in 4 different ways he need retrained

The running lights for the tow dollie were not working. When I called to make a reservation I was put on hold for at least 10 min. which in my option is too long.

This dealer was awesome!! Your website was not! Change the search results to be based of off truck availability and location hours instead of zip codes. I had to drive by this dealer to find it. It had the most trucks and the the best hours of any location I found Yet it did not show up on your website when I entered search criteria.

I made a reservation for a pick up truck on Saturday the19th at 9:00 am, when I went to get it, the pick up truck wasn't there. That really saucks

Quick and easy. Friendly Staff.

My comment relates to the movers listed on uhaul.com. i paid for a mover that never showed up and I am yet to receive my refund.

Megan and colin were absolutely phenomenal, professional, friendly an absolute joy. I will be back as soon as i require rental truck or packing services again

outstanding service, employee service, and easy transport of goods.

I had done all of the pre-registration and check in, but yet when I arrived, nobody was there to help me. And then they figured out the system had had some sort of an issue, they had to redo my reservation. So, the whole thing ended up taking me like 40 minutes, when I was expecting like 10. The person that helped me was friendly and helpful.

Great customer service and efficient equipment. Use you guys every time for my moving services.

We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.

The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

Very nice and clean. I will be back if needed.

The staff made things easy.

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I’m moved out now but I wanted to provide my opinion.

When I arrived, I was advised that everything I did over the phone with the customer service rep didn’t matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Great staff. . Especially Meghan

see above rating

Awesome experience

Nice place.

Never again

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Every body really a Great Team / Thank you very much for all your Help

The light needed to be on in unit

I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!

The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

Great place to store your belongings

Staff is/was courteous, helpful, fast.

Clean facility, helpful staff.

Thank you for the storage

N/A

Quick fast and ,,,,great attitude.....love the service..

The manager takes the extra step to assure the customer is taken care of. Thank you!

Excellent customer service

I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.

Great employees

Nice people, refreshing

Thanks you for your friendly Services render to me.

Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai

My experience at this location has been nothing short of phenomenal. The staff are knowledgeable and friendly. The store manager Brandi is very accommodating. This location is an awesome one stop shop