Customer Reviews for U-Haul Moving & Storage at S Cobb

5555 reviews

2416 S Cobb Dr   Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

(770) 432-5249

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 432-5249

2416 S Cobb Dr
Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Caroline C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

kelli p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Tamara F. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

Jahim M. 
Rating:
5.0

The people that work at this location were so nice and polite. They were so helpful, too!! I would use them again when I need any rentals to help with a move!

Sherry H. 
Rating:
5.0

Great customer service.

Oliver Q. 
Rating:
5.0

The team at this location is an amazing group of people. They are a professional, courteous, and above all caring group of people. They know how stressful moving can be and do their best to take one of the stressors away.

JOSHUA T. 
Rating:
5.0

Megan was excellent. I had reservations at a different store and they canceled my reservation 15 minutes after my pickup time. Megan was able to accommodate me and with great service. The store at 285 is trash for canceling my reservation but Megan is great for taking care of me.

Bonny M. 
Rating:
5.0

While the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!

ALLITA W.  |  First Impressions 
Rating:
4.0

Very helpful! Would use them anytime! Glad I was connected to this location!

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

Our items arrived wet and all three U-Haul boxes arrived without covers and only with see through plastic covers that were damaged. The U-Haul boxes had water damage inside and all of our belongings were wet. It is also very difficult and time consuming to speak to a representative on the phone. I called both locations (departure and arrival) and it took a total of hours on the phone waiting on hold to finally speak to someone. This was the worst experience I have ever had with U-Haul.

Ana Maria C. 
Rating:
5.0

All the guys are GREAT…

Wilson M. 
Rating:
5.0

Customer did not leave a comment.

Burton J. 
Rating:
5.0

Gentlemen that checked me in was courteous and efficient. Great fast service!

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Elizabeth and her team really went above and beyond for me and I cannot express how much that meant to me on a highly stressful day. Thank you so much for a wonderful experience!!

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Everything was pretty great. The guy working the desk that day was very nice and helpful.

Cindy V. 
Rating:
5.0

Customer did not leave a comment.

Devante B.  |  First Impressions 
Rating:
4.0

Get rid of or not assign trucks for long distance driving that do not have cruise control. 14hrs of driving without cruise control is pure torture.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Dorothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin D. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

Aurora A. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The service at pick up was quick and the agents were very helpful and friendly and explained all details. The agent doing the check in was very friendly and efficient in completing my check in. Only took three minutes.

Ulysses P. 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️ Great experience!

Shelton O. 
Rating:
5.0

Excellent customer service; clean facility; clean vehicles; made up fir the very negative experience w the contactless FAIL at R&R Discount Store Mableton, Ga; was provided cost effective options for my needs; listened to my situation and sold the best solution/most cost effective solution; very satisfied and will never use another local location or the ineffective process of the 24/7 contactless pickup option

VALERIE C. 
Rating:
5.0

GM was very pleasant & understanding of the situations & assisted me 'timely'!

ADRIAN P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Tennith S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Tennith S. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
3.0

More affordable rate would be nice

Bartholomew S. 
Rating:
5.0

Great U-Haul dealership friendly crew

ADEWALE Y. 
Rating:
3.0

Customer did not leave a comment.

WARREN P. 
Rating:
5.0

Had to drive 30 min to this location. Was not my drop off location

Demondray M. 
Rating:
5.0

Customer did not leave a comment.

Erick H. 
Rating:
5.0

GREAT CUSTOMER SERVICE

Yaunita A. 
Rating:
5.0

Customer did not leave a comment.

Leonard J. 
Rating:
3.0

Customer did not leave a comment.

Ruby M. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
4.0

Customer did not leave a comment.

Monique D. 
Rating:
2.0

I had an issue with the level of gas in the vehicle, when I picked it. Tried calling the store multiple times but, did not get through. Then spoke to customer care and explained the situation. I had taken pics of the odometer and the fuel level and, I was told that was good enough. But, the day of the return, 4th July, the store was closed . When I processed the return online, I got charged for fuel charges, saying that there was 3/8 tank initially. However, I have pics as evidence that there was only 1/4 tank gas when I picked it. Though I raised a concern through customer support, till now neither have I received a resolution nor has anyone tried reaching out to me.

kiran B. 
Rating:
4.0

Very nice, well stocked with accessories and staff well trained and eager to help. In and out with no problems.

WILLIAM B. 
Rating:
3.0

Uhaul should be ashamed. The van I was given was a death trap. The check engine light was on. Then the bake light came on. I was supposed to go to two places but decided to only do onemy e because it was not safe to drive. Now I have to rent from somewhere else to finish up

Mia J. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

The truck was fine. I also purchased a dolly and a part was broken on it. It was still operable.

LATOYA S. 
Rating:
4.0

Customer did not leave a comment.

timaryah b.  |  First Impressions 
Rating:
4.0

The price for rent truck is little high

LISA R. 
Rating:
3.0

Customer service

LINDA R. 
Rating:
5.0

I love them thanks you guys keep it up

Arkia E. 
Rating:
5.0

Customer did not leave a comment.

Kelsey R. 
Rating:
3.0

It took a long time to get my truck. I completed on-line registration well in advance and arrived at the scheduled appointment time. There was one other customer in the facility. Truck was not ready at appointment time. which resulted in a delay in my move and I had to pay movers extra hourly rate because of the delay.

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
1.0

The transmission light was on the girl stated they know the brakes didn't hardly work and the trick went 20 miles a he like it couldn't get in gear.I didn't finish what I was doing bc I was afraid to drive and it back early.

KIMBERLY G. 
Rating:
4.0

Customer did not leave a comment.

Sulia D. 
Rating:
3.0

Needs more staff waiting past reservation time to pick up truck took 15 mins

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
1.0

Reservation was not met. I don't necessarily blame the facility for this however, our 26' truck was not able to be given to us till almost 2 hours after our reservation. When picking up the truck at a different location we were informed they did not have an appliance dolly for us. Service agent informed us she was sorry and would give us two of the small dolleys at no cost. We were charged for them. When asked about this I was told "there is nothing they can do". On top of everything the power steering when out half way through the move. At no point was a discount offered. And when asked I was informed again they could do nothing. I was also informed I "should have called their road side assistance blah blah blah". Add to the two hours I was already delayed (I was still expected to return the vehicle at the original time). I will never use uhaul again and would highly recommend everyone to use another service.

James K. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
4.0

Customer did not leave a comment.

Isaac L. 
Rating:
5.0

Very friendly staff. Check out was seamless

TODD P. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

GARLAND F. 
Rating:
5.0

Customer did not leave a comment.

Holly E. 
Rating:
5.0

The experience with the app was terrible, the lady stationed there ended up having to help me anyway even though i did the online setup

Matthew K. 
Rating:
5.0

The service was great the truck was ready when I arrived . I picked it up with ease. And when I pulled up to return it they took it process me out in minutes. Great service great .

Wanda B. 
Rating:
3.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

Great customer service the crew were friendly , I recommend this location. Wale Yussuff Ay moving company LLC. www.Aymoving.com

ADEWALE Y. 
Rating:
5.0

Hey 👋 I guess we on 2021 ,Better price on gas ⛽️ just for the customer service

Cosme C. 
Rating:
5.0

Friendly and efficient check-in

Randal B. 
Rating:
5.0

Keep up the great work

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
3.0

Actually check the equipment before sending them on their way.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

The unit is advertised advising that the space can hold a 2 bedroom. This is false unless your 2 bedroom is boxes only.

mackenson j.  |  First Impressions 
Rating:
4.0

I did after hours drop off so I didn't get the opportunity to interact with the staff. All seemed to go well.

Douglas L. 
Rating:
5.0

Even though everything was in good working order, the message"service tire monitor system' came on constantly on the trip. I was satisfied with the explanation that this occurs often, but it was disconcerting.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

RASHAD K. 
Rating:
4.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

The gentleman working outside was phenomenal. He's a customer service gem...hang on to him.

PHILLIP O. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
2.0

Customer did not leave a comment.

Tishawna B. 
Rating:
3.0

The initial mileage shown on the contract was wrong. I drove only about 20 miles and i was charged for 50 miles and that was wrong.. Who ever wrote the initial miles made a mistake or fudged the miles. The equipment has transmission and other mechanical problems and was dangerous to drive.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Lacasa R. 
Rating:
5.0

Check in / check out clerk is fantastic - we go to this location because the staff are awesome and the selection of available rentals is great.

John G. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

The truck was in poor condition. The wheels were seriously out of alignment and it felt like I was driving around with the Beverly Hillbillies

Kells C. 
Rating:
5.0

Great staff. Great service. Every time.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Great place to rent from and the staff is good as well

EDWIN S. 
Rating:
1.0

The customer care are very rude and very unprofessional. It took me over an hour to get my truck and when I got the truck the equipment was not available. Had to travel to get the equipment from another store on me

OTAMAMWEN O. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

This location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.

RICHARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE W.  |  Overall Experience 
Rating:
5.0

Great customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.

Amber T.  |  First Impressions 
Rating:
5.0

Management was very helpful and understanding.

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LyTania T.  |  Overall Experience 
Rating:
4.0

It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.

Chinitha A.  |  Overall Experience 
Rating:
5.0

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

LYNETTE A.  |  Overall Experience 
Rating:
5.0

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

William A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam P.  |  Overall Experience 
Rating:
5.0

We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.

Veleria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Burvell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittney h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone

Markia J.  |  First Impressions 
Rating:
3.0

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

markus f.  |  First Impressions 
Rating:
5.0

Very nice and clean. I will be back if needed.

Bessie h.  |  Overall Experience 
Rating:
5.0

The staff made things easy.

James W.  |  Overall Experience 
Rating:
5.0

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

Rene J.  |  First Impressions 
Rating:
4.0

The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I’m moved out now but I wanted to provide my opinion.

MARYELLEN A.  |  Overall Experience 
Rating:
1.0

When I arrived, I was advised that everything I did over the phone with the customer service rep didn’t matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Jaz D.  |  First Impressions 
Rating:
5.0

Great staff. . Especially Meghan

Akintola L.  |  Overall Experience 
Rating:
5.0

see above rating

thomas k.  |  First Impressions 
Rating:
5.0

Awesome experience

elisabeth c.  |  Overall Experience 
Rating:
4.0

Nice place.

anthony s.  |  Overall Experience 
Rating:
1.0

Never again

Malaka C.  |  Overall Experience 
Rating:
5.0

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Jack B.  |  First Impressions 
Rating:
5.0

Every body really a Great Team / Thank you very much for all your Help

Eufracio S.  |  Overall Experience 
Rating:
5.0

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

FABIAN J.  |  First Impressions 
Rating:
5.0

Quick fast and ,,,,great attitude.....love the service..

Horacheo G.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top