Customer Reviews for U-Haul Moving & Storage at S Cobb

5,863 reviews

2416 S Cobb Dr   Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

(770) 432-5249

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 432-5249

2416 S Cobb Dr
Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I dealt with 3 employees today and all 3 were very nice and friendly.

Angela R. 
Rating:
4.0

Customer did not leave a comment.

LON M. 
Rating:
5.0

NEED MORE WAYS TO ATTACHING STRAPS 4 at the bottom of isn't enough and slits in wood strips are very small! Had an eye accident trying to strap down using wood strips that wouldn't accept normal bungee straps. A BIG ISSUE!

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Excellent service

RAY W. 
Rating:
3.0

Customer did not leave a comment.

WANDA B. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

FRANCES Y. 
Rating:
3.0

Unable to do mobile check-in. So I had to go inside the store and do check-in. But that person talking a customer for very long time(20mins). SO I had to wait for so long.. And I took the vehicle 25mins past my booked time. Check-in was fast.. Vehicle is in good condition. Easy to load and drive

Gobinath R. 
Rating:
4.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Martese H. 
Rating:
5.0

The staff and service was excellent!!!

CASSANDRA C. 
Rating:
5.0

Excellent Service! Everything was great and the staff was extremely helpful.

Laura W. 
Rating:
4.0

Customer did not leave a comment.

ANITRA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Jalaina R. 
Rating:
1.0

Customer did not leave a comment.

Sara P. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

N/a

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

I've received 5 star service from beginning to end from staff being experienced, knowledgeable and professional as well as caring. There nothing I can find at the moment that needs improvement I was welcomed in and escorted out in style what more could you want. Thanks so much for everything I sure will recommend uhaul to family, friends and people in general

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA A. 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Drop-off was really smooth and fast. No requirement to position dolly. Just drove in, employees quickly removed equipment, and I drove away. Really smooth operation!

Stephen T. 
Rating:
5.0

I have been involved with multiple moves with my kids and this was truely the best Uhaul I have ever been too. They made drop off so incredibly easy! I was there for less than 5 minutes and the 2 young men that helped me were attentive, funny and polite This will be my uhaul choice when we move out in May!

ANN B. 
Rating:
3.0

returning after dark should be walked through, it took an hour in 30 degree weather to return truck and it was a technical issue

Dietra P. 
Rating:
5.0

Fabulous customer service! So helpful and would definitely use again!

Lucy B. 
Rating:
3.0

Customer did not leave a comment.

Dilesa R. 
Rating:
5.0

Customer did not leave a comment.

Angelique G.  |  Overall Experience 
Rating:
5.0

I loved renting from this facility and will do so again in the near future.

Cashari P. 
Rating:
5.0

The staff at this location are always fun, personable and professional! They take great care making sure your equipment is there and ready for you .

Wanda A. 
Rating:
1.0

Truck was not road worthy. Check engine light came on and engine stalled often. Called for roadside help and wait time was an hour and put in a request online. No updates, no one called and no one showed up. I will never use Uhaul again because you do not care about your customers and put trucks on the road that are dangerous.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I've been using this location for years. Staff is always nice and pleasant.

Yolanda N. 
Rating:
5.0

Customer did not leave a comment.

RASHENA M. 
Rating:
5.0

Customer did not leave a comment.

Sam K. 
Rating:
5.0

Customer did not leave a comment.

Aleah G. 
Rating:
5.0

Customer did not leave a comment.

ADAM J. 
Rating:
5.0

They were very friendly

Willie M. 
Rating:
4.0

Needed more personnel .

DARRELL C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
4.0

Customer did not leave a comment.

Jerone R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Khaleelah C. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

N/A

Tonia S. 
Rating:
5.0

Need to let customers know in advance if the reserved equipment is not available.

Titus F. 
Rating:
5.0

Customer did not leave a comment.

Humberto V. 
Rating:
5.0

Great people working there on a Sunday afternoon. In and out no problem- the location on Roswell St was NOT the same at all …so thank goodness this location was also open- thanks for all you guys do!

Monica D. 
Rating:
5.0

The agent who signed me out and back in was very professional. Her manner was customer service oriented. I am a very satisfied customer. Will recommend others to this location.

ALLITA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Everything was awesome! Such an easy process, would highly recommend to friends and family.

Dana B. 
Rating:
4.0

The door to the trailer fell off, leading to delays and having to spend night in hotel. Repair guy did great job, but he stated door had been poorly repaired. I had to spend money on a hotel, purchase a tarp and bungee tie down straps to prevent door from blowing off overnight. I was also injured by door falling off. I also have some moisture damage to some personal items. I should be reimbursed for these expenses and possible damage from moisture.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

They were very help full, they noticed I was being charged for hand trucks I never received & refunded my money. I would recommend this location.

TAMMY Y. 
Rating:
3.0

Very friendly staff even though it was close to closing, the crew was professional.

Odell P. 
Rating:
5.0

came out to meet me when I arrived. It was very easy to know where to go. The return process was very fast.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

donald M. 
Rating:
1.0

The Assistant Manager placed a note for me to NOT be charged, yet I was charged anyway. We reserved a 26 and it was delivered to us smelling of smoke and mold. They didn't have another, so we had to use a 20. Our receipt showed we were STILL charged, and it was for a 26. We ended up having to Rent another truck with a different company to accommodate the space requirements. Further, we reserved Handtrucks and Furniture Dollys, none of which were available. This was an awful experience, and there is a note saying I was NOT to be charged. I returned the truck within hours of Rental versus the 24 hours stated in the contract because you all did not have what we needed and had to get another truck from a different company. This was awful

Shatima T. 
Rating:
3.0

The 26 ft. truck I was given was in terrible mechanical shape. Engine ran really rough, damage inside and out. I wanted to rent moving blankets and the location didn't have any the day I picked up the rental. Staff at this location was friendly and courteous.

Robert E. 
Rating:
4.0

N/A

Howard H. 
Rating:
5.0

The staff very nice knowledgeable patient and very easy to work with.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Alana B. 
Rating:
1.0

Get a employee who has years of experience working in customer service. Also uhaul Corp needs to fix the app issue because I trying to take picture of the odometer after returning the truck last night but it wouldn't uploaded.

Maria E. 
Rating:
5.0

Amazing customer service. Excellent!!!!

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

I was very happy w/ Megan the manager. She was able to resolve my issue and was very knowledgeable!

Tod S. 
Rating:
1.0

1. My pick up location was changed the day before the move. When i arrived tp pick up the truck, i find that there is no truck, its delayed an hour causing a reschedule of my hired moving company. 2. Supplies needed, pads and furniture dolly were not available at the pickup location causing yet another stop. 3. Once i got to my location, i was missing the truck dolly...causing me to purchase my own. This was very unpleasant and stressful as i drove from out of state to make this move. This is the second time uhaul has disappointed. I do not appreciate reserving a truck at a specific location, that is convenient for me, to have it changed and make it inconvenient. If there is a problem with poor planning , uhaul should be responsible to ensure "they" transport the truck to the location that their customer requested.

TERESA H. 
Rating:
5.0

All the employees were awesome -

JOHNETTA F. 
Rating:
5.0

Customer did not leave a comment.

Yvonne W. 
Rating:
2.0

Cargo van keys were not available at time of rental.

Sandy L. 
Rating:
5.0

Customer did not leave a comment.

abdul B. 
Rating:
4.0

Only issue I have was the roaches I seen and killed, but otherwise all was great, equipment needed was available

Diane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

Harrison B. 
Rating:
5.0

Customer did not leave a comment.

Nick O. 
Rating:
3.0

Pickup truck I rented smelled strongly of cigarette smoke. Staff was helpful, but I did feel like I was being spoken down to when I asked questions.

Morgan M. 
Rating:
1.0

Poor customer service

Briana H. 
Rating:
5.0

Absolutely great customer service. Very helpful and friendly

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Tina E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Gee T. 
Rating:
5.0

Customer did not leave a comment.

Xavier W. 
Rating:
4.0

Customer did not leave a comment.

Luiana J. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The 26' truck we rented was in good condition. The staff was very friendly and helpful, even on a busy Friday evening.

David D. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Hubertus S. 
Rating:
5.0

Customer did not leave a comment.

Hakeem M. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
3.0

The check in was good. I inadvertently left my powerer screw driver and socket set this past saurday at our drop off to uhaul corpprate location on S Cobb in Smyrna uhaul . I cant get anyone to call me so I can have my daughter pick them up. Please call 239 404 1990 Patrick Pullen / Megan Pullen

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Mary Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Idelle S. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
3.0

Customer did not leave a comment.

Muhammad A. 
Rating:
1.0

I was given the wrong information on where my van would be. Customer service has u waiting an obscene amount of time for help, and my phone died after 30min of waiting. Had to go through lot trying my key in different vehicles to find my rental as I was on a tight time frame to get my items moved from an expo… most aggravating experience I've ever had

Alia A. 
Rating:
5.0

Great service! Very much appreciate the assistance!

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Ivory B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUWANYEA S.  |  First Impressions 
Rating:
5.0

The entire staff was awesome the truck and the facility was clean

Janskowski P.  |  First Impressions 
Rating:
5.0

Incredible experience all around.Great customer service and the staff were super friendly.

NaTasha M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline C.  |  First Impressions 
Rating:
5.0

While the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!

ALLITA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devante B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorothy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timaryah b.  |  First Impressions 
Rating:
5.0

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

FABIAN J.  |  First Impressions 
No reviews have been submitted for this location.

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