Customer Reviews for U-Haul Moving & Storage at S Orange Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at S Orange Ave

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Shawn N. on

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Bernard O. on

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Khan is rude and completely unprofessional. No more business from me. ..and I recommend this place. Never again. Khan should be terminated.

Lawanda S. on

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Stanley D. on

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I’ve rented from this location several times this year for personal and business moving they have been very helpful and friendly the staff is great.

Wilfred S. on

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I had paid $80 to remove my belongings from my storage area. Then the following day they charged my account additional $179 for storage space that I was no longer using. I called to get a refund and they directed me to a 1800 number. I need this matter addressed ASAP. My contact number is 3522285770

Frank A. on

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Matthew P. on

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The entire team at this location was amazing, I was running a little late to pickup my machine and wasn’t sure what tools I would need to make my move as painless as possible. The staff was able to ensure I had the proper tools and make my move a breeze. 10/10 would use them again and recommend them to all my friends in the area!

Margaret K. on

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Tarmeka P. on

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When I dropped the car transport off the employee Travis was rude and unfriendly. The employee that checked the truck in on Sunday made up for his unprofessional behavior. The employee that checked me in went above and beyond to get me checked out quickly and he had a good attitude.

Gary L. on

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The owner or whoever runs this location is super rude. I had to put up with his attitude as I needed the equipment, if not I would have walked out. Will never recommend this location - he needs an attitude adjustment.

Chad B. on

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Sidnea S. on

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chase C. on

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Jane D. on

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Jefferson M. on

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Galo P. on

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Ashley and Terri were very prepared for any questions and were very professional .

SEAN G. on

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The truck was an absolute piece of shit. The oldest one on the lot. It was extremely bouncy, it had play in the steering and you could not adjust the passenger mirror. The flat mirror was staring at the side of the truck. I had to use the convex all day.

Victor P. on

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I would use this location again in a heart beat. Easy in & out.

Steven M. on

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Camilo G. on

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Suzanne B. on

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When I arrived to the location i arranged with over phone i was told that i had been booked at another location. This was not a pleasant moment. I specifically requested Citrus but was not told that the cargo van was not avail. I went to other location . At both face to face locations I was treated well. No issues. Will recommend both But will definitely clarify when on the phine.

evett R. on

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Angel O. on

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Very professional and helpful personnel!

Jesse M. on

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Jessica J. on

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Make the key drop better known

Rachel T. on

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Julia S. on

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Todo exelente, rapidos y seguro

Melba R. on

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Tell the truth

dan S. on

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Everything went so smooth I don’t have any Suggestions for improvement.

Jennifer H. on

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Jeffrey J. on

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The service is always exceptional at this location.

Andrew B. on

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Inside of the windshield was filthy. Trash was left behind the seat. Truck's ABS light came on repeatedly in rain. I reported this when I dropped it off, so hopefully it is looked at by a mechanic.

Elizabeth C. on

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Omar N. on

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Make sure the lock on back door works, Vehicle ran Terrible!!! Personal were Extremely nice:)

Jonathan T. on

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Thank you for great service.

Hank H. on

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Staff was great. Had a small issue with the lights, but all good. Thanks UHaul!

Ivette R. on

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Thank You, Very good experience.

Mary O. on

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Erick S. on

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Christina L. on

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Lacked customer service was in the office no one at front desk. Didnt greet or anything. Has like favorites so there okay with the two a month people than building new customers. The other person was also waiting and more upset than i.

minnie j. on

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Very professional Mrs Johnson,

Julio S. on

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wonderfull people and kindly

dorea m. on

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I felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.

Sily J. on

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Perfect

Stephanie R. on

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This place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!

Devin M. on

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The GM was incredibly helpful and had great customer service skills.

Santoria J. on

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The storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un

Mary S. on

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It was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring

ROD R. on

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The new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.

James D. on

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Great service and customer support

Eloise S. on

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none

Tammy D. on

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Facility was under staffed and wait was extremely long. Staff didn’t know how to cancel a transaction?

RISHI D. on

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Great staff and service

TYRONE A. on

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Great Experiece

evelyn r. on

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No elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul

ariel b. on

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Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!

Judith B. on

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Great customer service, help when needed.

John O. on

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Staff was helpful during move in and move out.

EJ B. on

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Andrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!

brunilda b. on

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.....,,,

Jack C. on

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I never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.

Wilfred S. on

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It was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guy

Wilfred S. on

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I was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the best

michael c. on

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Staff was efficient and friendly and didnt take all day like most places

CLIFFORD D. on

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Cindy H. on

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Moving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Thank you!

evelyn r. on

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I had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.

leslie c. on

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the lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to wa

Beverly D. on

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Sue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!

MIOLA J. on

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No comment

Gregory D. on

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The place was kept very clean and looked like a safe area, The Guys were always friendly.

daniel j. on

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Very clean nicely renovated beware of yellow paint ha ha ha

Paul C. on

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Ok

Ramon P. on

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A very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guys

Barbara P. on

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Amanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I’d write more on this but there aren’t enough characters allowed

David D. on

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Communication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.

Latresha B. on

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No changes

Cheryl B. on

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Very happy with all their help.

Marianne B. on

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Andrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.

Yolanda c. on

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La puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.

ALLEXANDER B. on

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Clean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unload

victor w. on

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The staff in NYC is not friendly at all. Orlando’s staff is super nice.

Astrid S. on

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Great service

Yessenia G. on

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Poor customer service.

Gerson R. on

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I just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.

Laura c. on

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Love the staff. Facilities are well kept

Nisha G. on

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My biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.

Brenda K. on

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Andrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!

Irma T. on

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I will recommend this place cause customer service was great, and the very clean.

Aris t. on

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Grear service

MATT K. on

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Poor equipment and poorly manager. Can’t describe all issues I had in 200 characters

Carla W. on

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The staff was very helpful.