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Kerri S | Overall ExperienceSelf Storage Units in Orlando, FL, 32806
U-Haul Moving & Storage At S Orange Ave
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U-Haul Moving & Storage of South Goldenrod
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U-Haul Moving & Storage Of Goldenrod
508 N Goldenrod Rd, Orlando, FL 32807 View Available Units6.4 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Went to try and out my items in storage and was not able to go into facility . Was not told how to operate the doors after hours. Another customer had to help me. Once I finally got into the building , the roll up doors did not work so i still couldn’t even put nothing into my unit and now they wanna try and charge me for another day to keep the equipment. That’s not right at all.
ANTONIA J | First ImpressionsFirst i was over charged for uhaul dolly, almost double then what i was promised, then they told me people were going to assist me with taking the car off the dolly nobody was there to help so i did it myself thankfully it went ok….. then the storage unit had no ground level storing and I repeatedly told them i dont have anyone with me to help carry my stuff because i have beds, entertainment stands and heavy furniture. I spoke to 5/6 different representatives that couldnt come up with any solution to have a different drop off location. My access code they sent me never worked. then i had to settle for a UBOX and pay more money for that next month then what i was originally going to pay for. I spent all day monday and Tuesday trying to come up with a solution since almost everyone was so helpful. Terrible experience.
kevin l | Online Move InI was told I had until 8/13/2024 to pay my storage bill. My things were auctioned off that morning. This is after confirmation the date with a staff member on Saturday. Now I’ve lost my mine and my children’s photos, birth certificates and sentimental important paperwork. I’ve always kept in touch regrading this storage unit and they know I do my best to keep it. My whole life was sold off.
Staci Y | Overall ExperienceHonestly, moving is a nightmare. This storage aspect was the only thing that was perfect. Great location. Helpful staff. Easy to access. I’m grateful to have found this one.
JUSTIN J | Overall ExperienceI’m only giving two stars because of the employees. The facility, itself, was a nightmare. Backed up to a full-sized dock to start unloading. Unloaded some of our belongings, by hand, lifting them up onto the dock. An employee came by and suggested he walk the ramp to the dock while I back up the truck to make things easier. It did make unloading easier. When inside, we had access to carts, to move our belongings from the dock, to our unit. Our unit was up a flight of stairs, to a plywood box, with a plywood door, with no ceiling. At least a metal bar was screwed to the door, to allow us to lock and secure our belongings. After we secured our belongings, it was time to move the truck. I had my girlfriend drive, as I lifted the ramp and walked it off of the dock. All said, I would recommend someone pay the extra money to get a different storage unit (there are plenty near the U-Haul facility) and save their back and some time. Maybe I’m being picky, but I expected more from U-Haul.
MATTHEW N | First ImpressionsStaff was amazingly friendly and very helpful - 5 stars go out to the staff! I wish there was easier access to my actual unit as it was towards the back of the load/unloading doors and we had to go up/down steps; A ramp connecting the two levels would have made it so much more convenient.
Tracy P | Overall ExperienceWhen I first rented my truck they told me I’d get reimbursed for miles I didn’t use that were estimated into my route.. I was short 320+ miles from what they estimated and I didn’t get reimbursed. Then I asked them about it and they said I’d get a free truck to use when I moved out of my unit and my leftover miles would go for that purpose… when it came time to move out they told me they didn’t do that and I would have to pay for another truck.. Second the unit they gave me for first month free for moving across country was tiny, they said it was based on the size of me truck which was a 15 footer they gave me a 6x8x6 unit that I was forced to stuff all of my things into.. all in all I wouldn’t recommend U-Haul for moving or storage to anyone that I cared about.. Third, I was expected to move out three days after my due date and I called to ask about a prorated amount, my andwer was that they didn’t sue that and I’d have to pay for a full month in order to obtain my things from the unit past the due date.. poor service, poor policies, and poor overall experience to say the least. I for one will not be using U-Haul again for the remainder of my life and wouldn’t recommend anyone else to use them ether..
David W | Overall ExperienceFantastic customer service, from front desk to manager.
Melissa D | Overall ExperienceAndrew thank you for everything awesome help. Sir William
WILLIAM K | First ImpressionsSuper friendly and easy to work with ty
John B | Overall Experience