U-Haul Moving & Storage at S Orange Ave

Rating:

4.0

It took a while for someone to come out and it is not clearly marked where the office was located.

Rating:

5.0

Thank you guys ! Your service is unbelievable...

Rating:

4.0

One of the car straps for the vehicle tow was broken. I did not notice (as I've never used a vehicle tow) but quickly realised the mistake when I tried to strap my car. I'm a little disappointed nobody noticed, but totally understand it was an honest mistake. Other than that, all was well.

Rating:

4.0

The computers in the office was not working right. It took at least 20 minutes or more to get the paperwork finished for a little trailer rental.

Rating:

3.0

A complete cleaning of the truck would have been nice. The truck was brand new, but the windshield look as if no one ever cleaned it. As soon as I turned into direct sun light I was blinded by a white dirty haze on the glass. Not a good first impression.

Rating:

3.0

This was the worst experience. First my pick up location was changed after I was at the location. Without my knowledge or approval. Because the people at the first location in Orlando had no idea what to do Then I had to leave the vehicle unattended while I went across town to repeat the whole checkout process. This added hours to my rental. I believe the problem here lies with Uhaul and it's disorganized ways. This is an unacceptable way of doing business.

Rating:

5.0

The entire experience was excellent. The customer service was superb. Highly recommend

Rating:

4.0

You need to have more people in the office attending to customers. There was only one employee working at the check-in counter. I had to wait for 20 minutes for my appointment which was for 10;30 AM. There were three waiting. I wouldn't mind waiting but during this time of the covid, it is scary for me because being older, this is my first time out in an enclosed building with strangers. Not much hand sanitizer in the bottle which was on the counter. I didn't see any wipe down of counter, etc. after each served customer.

Rating:

5.0

7800 narcoosee rd Orlando fl 32822

Rating:

3.0

When I returned the trailer the office was open but there was NO one around. Not inside or outside. I ended up dropping the trailer myself and was there for about 20 minutes and no one ever showed up. Very strange.

Rating:

5.0

Easy and convenient.

Rating:

5.0

Customer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.

Rating:

4.0

I had pre-ordered the truck but had to wait to pick up a key. Not a big deal but it made me 10 minutes late for the movers I had scheduled. I was able to quickly get a dolly added to my order, which was nice. Also, the truck cab smelled like cigarette smoke so I had to ride with the windows down.

Rating:

2.0

I rented a truck several days before my trip. There wasn't a 15' near my location, I had to travel 18 miles to pick the truck that was available. Fine. I get there an hour late and my truck was rented off to someone else. Wtf? First, I was not told this information, secondly, I did not receive a courtesy call letting me know I was about to lose my rental. And lastly and most important, we had filled the truck more gas than we needed to and when I told this to whoever was attending me and when I asked if we will be reimbursed for the extra gas he said no.. I am not taking that answer so I need someone to speak with about this bs.

Rating:

5.0

Best Uhaul service ever. I had an issue getting the truck back on time and Alex and his partner provided absolutely incredible service helping with the return of the truck. Check in and checkout was super simple and everything else was good as well but Alex is what makes this location stand out above all my uhaul experiences in the past

Rating:

5.0

Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 👪

Rating:

4.0

New employee stated had been working at this location for 6mos, nice greating, ask how was the rental. Not what I was expecting, I was impressed. Thanks

Rating:

4.0

The ubox service is excellent. A lot cheaper than other moving services. I would use again.

Rating:

5.0

i enjoyed the storage.

Rating:

5.0

Mr. Alex Medina went above & beyond when we needed help. Excellent!!

Rating:

2.0

The truck smelled like some sat and smoked cigarettes in it all day for a week. The doors had grime all over them as well as the dash board. Really gross. We had to turn the air off and ride with the windows down the entire time the smell was so horrible. As the wind from outside came in it made ashes fly around the cabin. I will say at least they had the truck available on short notice so I was grateful for that.

Rating:

2.0

The equipment was clean visibly but smelled strongly of cat pee in the drivers area and cigarette smoke in the back. I was very concerned that none of the employees were wearing masks or practicing and social distancing. I felt like my health was at risk and I saw no sanitizing process of any kind. The online experience was great and the attendants were courteous but I will not return or recommend it to anyone based on the health risk in the current pandemic.

Rating:

2.0

Make sure you have hand trucks available especially when I pay for one and they said they had them. Manager sent me 7 miles out of my was to pick one up. They seemed very rushed and the employees weren't getting along. It took me an hour and a half between the 2 locations to get the truck. It took me longer to get the truck than it took us to load our furniture. I am very disappointed

Rating:

1.0

Over charged me for mileage drove 15 miles got charged for 56

Rating:

4.0

Reduce mileage price for out of town trips, regardless of the vehicle being used

Rating:

3.0

Did not have the truck I had reserved and chose to tell me when I arrived - is there not some kind of notification system to alert the customer when this happens or are we expected to pay more money out of necessity? I was offered the cargo van, which I had to accept but ended up using three trips instead of one like originally intended. Please fix your system, your current one is WACK.

Rating:

5.0

I have rented from this location before, and I would definitely recommend it to everyone. We always have such a positive experience . It takes one less stress off your shoulders when, moving is so stressful. thank you so much for all you do, I appreciate you.

Rating:

5.0

Thank you so much for helping us feed the community.

Rating:

5.0

N/a already there! Excellent service

Rating:

5.0

Professional and friendly.

Rating:

5.0

Everything was good

Rating:

5.0

Busy but great customer service

Rating:

5.0

The location I ended up getting my truck at was great. However, I originally reserved the truck at another location. When I got there, he didn't have any in stock and sent me to another nearby location assuming I could just get a truck there. When I arrived they didn't have any trucks available but at least looked up my reservation. Turns out UHaul took it upon themselves to not only change the location of my rental, but they also changed the date! I had driven from Tampa to Orlando for this truck and UHaul never called me to tell me of these reservation changes! I'm so grateful to the Orange Ave location for all their help but UHaul really messed up big time.

Rating:

1.0

fire your existing staff

Rating:

1.0

In addition to my U-Haul truck rental, I purchased a mattress bag and a rented an appliance dolly. I realized after getting to my moving destination that there was not an appliance dolly I the truck, and that I had not been given a mattress bag. I was told the money would be not be charged to me on my final statement, but when I looked the charges were still there.

Rating:

5.0

All good !

Rating:

5.0

The staff at this location are excellent. Alex had me checked out and on my way with a pickup in just minutes....vert impressive!

Rating:

2.0

Staff was rude and unorganized, no masks were worn by employees, wasn't given the equipment I had reserved along with the truck.

Rating:

1.0

Waited 10min in line. For them to give me the wrong truck. The guy who pulled up with my rental was not friendly.

Rating:

5.0

Easy process. Everyone was super friendly and informative and helpful. Thank you,

Rating:

1.0

No one rold me that the insurance for my trip was for EACH DAY! Bo one told me that information when I picked the truck up. It didnt say that online when I booked the truck and purchased the insurance. But AS SOON AS I dropped the truck of and the guy was checking the truck for return HE SAYS "YOU KNOW YOU ARE CHARGED EVERY DAY FOR THE INSURANCE" great, you tell me after I cant do shit about it

Rating:

4.0

Upon return of the equipment, not one of the 5-6 gentlemen under the awning/return area greeted me when I pulled in nor did they let me know that the only person working in the equipment yard to hook up a trailer to another customer's vehicle would be the same person to check in my equipment, so for a few minutes, it seemed like the casual conversation of the group was more important than greeting the customer or advising that someone will be with you in a moment. Overall, it was a good experience. Just not a memorable one where the employee looks you in the eye and says, "Welcome back!" as if they had an awareness of the customer and appreciated their business, which makes their jobs possible and ultimately, pays their salaries and the shareholders.

Rating:

5.0

All of the personnel were friendly, courteous. The person at the desk was extremely excellent. I changed vehicles since my last rental, and my old bar and hitch were obstructed by the spare tire mounted on the back. He immediately showed me the the right one with the best angle for the job. I purchased it. Overall great experience.

Rating:

4.0

All personnel that I spoke with were extremely helpful. The problem I encountered was the online check-in. The truck was not at the location I was told to go to and then I had to go to another location for pick up. The online program showed that I checked in and picked up a truck at the first location. The online check in system is not user friendly or helpful when there is trouble. The personnel was extremely helpful and helped to ease the stress associated with the online system. The delays and headache associated with online system was not worth the trouble.

Rating:

1.0

The truck that I rented smell like cigarettes. When I went in the morning and picked up the truck the lady that assisted me, was excellent. When I returned the truck, there was another crew, terrible.

Rating:

5.0

Workers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.

Rating:

3.0

At pickup, the box was loaded on the trailer backwards. I would have been unable to open the door to unload. I received 10 furniture pads that I didnt use, but on arrival I was told there were 24 pads. Still only 10 in the box. Maybe dont put pads in the box unless customer asks. I was un aware that I had pads when I picked box up in Orlando, until I started to load it and they were in the way.

Rating:

5.0

Easy & professional!

Rating:

1.0

The team there said the equipment is trash and that's why it took so long to fix a taillight. Added a ton of stress to myself.

Rating:

5.0

Excellent customer service, will definitely be recommending and using their services in the future

Rating:

5.0

Great employees work at this location

Rating:

5.0

The staff at this location is extremely helpful and friendly. 1

Rating:

5.0

Everything was great, my trailer was ready to go first thing in the morning and drop off at night was quick and efficient. Great job!!!

Rating:

5.0

I am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.

Rating:

5.0

Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.

Rating:

5.0

Everyone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.

Rating:

5.0

The current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.

Rating:

5.0

If storage ever needed again or truck rentsl..will always choose this facility!!

Rating:

1.0

I got there before closing was told that I couldn’t unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn’t find my reservation, so she took the time i could’ve been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn’t charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there’s a whole check in and check out process that she didn’t even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who’l told me we had access to our until until 10pm and that there shouldn’t have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn’t leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn’t get a certain type of U-Haul truck reservation and was told “i should’ve been told this when I made my reservation”. There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.

Rating:

5.0

We only used the storage for a couple of months, but they were really friendly and helpful. Highly recommend.

Rating:

5.0

Staff was very friendly and help full.

Rating:

5.0

Thank you

Rating:

5.0

Thank you very much all that was going to y'all help me out thank you

Rating:

5.0

So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.

Rating:

5.0

You guys did a great job. Thank you.

Rating:

5.0

Service was very good . Alex was very helpful and friendly. Thanks will use again .

Rating:

5.0

The guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we got

Rating:

4.0

Andrew was awesome with all his help!

Rating:

5.0

Thank you for great service.

Rating:

5.0

Very professional Mrs Johnson,

Rating:

5.0

wonderfull people and kindly

Rating:

3.0

I felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.

Rating:

5.0

Perfect

Rating:

1.0

This place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!

Rating:

5.0

The GM was incredibly helpful and had great customer service skills.

Rating:

3.0

The storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un

Rating:

3.0

It was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring

Rating:

5.0

The new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.

Rating:

5.0

Great service and customer support

Rating:

5.0

none

Rating:

2.0

Facility was under staffed and wait was extremely long. Staff didn’t know how to cancel a transaction?

Rating:

5.0

Great staff and service

Rating:

4.0

Great Experiece

Rating:

2.0

No elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul

Rating:

5.0

Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!

Rating:

5.0

Great customer service, help when needed.

Rating:

5.0

Staff was helpful during move in and move out.

Rating:

5.0

Andrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!

Rating:

4.0

.....,,,

Rating:

1.0

I never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.

Rating:

5.0

It was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guy

Rating:

5.0

I was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the best

Rating:

5.0

Staff was efficient and friendly and didnt take all day like most places

Rating:

4.0

N/A

Rating:

5.0

Moving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Thank you!

Rating:

3.0

I had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.

Rating:

1.0

the lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to wa

Rating:

5.0

Sue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!

Rating:

5.0

No comment

Rating:

5.0

The place was kept very clean and looked like a safe area, The Guys were always friendly.

Rating:

5.0

Very clean nicely renovated beware of yellow paint ha ha ha

Rating:

5.0

Ok

Rating:

5.0

A very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guys

Rating:

1.0

Amanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I’d write more on this but there aren’t enough characters allowed

Rating:

4.0

Communication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.

Rating:

4.0

No changes

Rating:

5.0

Very happy with all their help.

Rating:

5.0

Andrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.

Rating:

3.0

La puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.

Rating:

4.0

Clean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unload

Rating:

4.0

The staff in NYC is not friendly at all. Orlando’s staff is super nice.

Rating:

5.0

Great service

Rating:

2.0

Poor customer service.

Rating:

4.0

I just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.

Rating:

5.0

Love the staff. Facilities are well kept

Rating:

2.0

My biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.

Rating:

5.0

Andrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!

Rating:

5.0

I will recommend this place cause customer service was great, and the very clean.

Rating:

5.0

Grear service

Rating:

1.0

Poor equipment and poorly manager. Can’t describe all issues I had in 200 characters