Customer Reviews for U-Haul Moving & Storage at S Orange Ave

5,765 reviews

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

(407) 240-9999

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My reserved truck was not available when I arrived. It was also not available anywhere else in Orlando. I was told they wouldn't honor the $50 guarantee because it was booked within 24 hours. Too many stipulations make me feel played, like your guarantee is simply a sham marketing gimmick. I was eventually given a truck when someone returned one after 45 minutes of me waiting. Very poor experience. Lost faith in Uhaul.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

This location is more efficient than others I've been to.

Karla B. 
Rating:
5.0

Customer did not leave a comment.

Imani H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE A. 
Rating:
5.0

Customer did not leave a comment.

OLIVER K. 
Rating:
4.0

Need price adjustment for 10' truck vice 15' truck.

Karen C. 
Rating:
5.0

Jose and the team were incredibly helpful, made the rental part of moving a breeze!

THEODORE A. 
Rating:
3.0

The turn signal on the trailer was crossed. When signalling right, the left turn signal on the trailer flashed, signalling left the trailer signaled right.

Ronald S. 
Rating:
2.0

The phone system is not set up to do anything except for 3 picks. Selecting 0 to speak to an agent just tells you to pick a valid option. That then results in transfers to get you to someone who can assist. Which generally involves multiples transfers to speak to the correct agent.

Cheryl W. 
Rating:
3.0

The truck I rented was dirty inside the cab. the storage area was clean. The heater did not work very well. I have nothing good to say about the staff, but nothing bad either. They did their job but I certainly did not feel like they were appreciative that I chose to spend my money there.

Kevin E. 
Rating:
4.0

On the origin end it was good. The deliveries of uboxes at destination was good. Pickup after delivery on the last ubox was messed up. It was delivered Friday. I told the driver then pickup should be Monday. I was sent a message AFTER HOURS to confirm pickup that i needed to call and i could call after 7 am. SERIOUSLY! call 7 am for same day pickup?...that wouldnt have happened. The vm also said i could call or text. So i texted. Nothing. When i talked to someone the next day i was told vm is not received so they didnt get it but they would try for Tue and if not it would definitely be Wed. At the end of Wed i called because it wasnt picked up and i was told they couldnt pick up until Sat!!!!! Not happy!!!!!!

Linda B. 
Rating:
3.0

The uhaul box wasn't placed correctly on the trailer. The door was facing the truck. Which made it extremely difficult to unload the box. There was also a lock placed on the box by uhaul, but I never received a key. That was another thing that made unloading the box difficult. I don't know, if I will use uhaul for my next move.

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Terence K. 
Rating:
4.0

The moving truck at 60 miles an hour had some kind of buzzing noise come on I called Uhaul for an hour I kept on getting transferred the brakes are very spongy which I informed do you all will ship when I dropped it off

Salvatore M. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Everything was perfect with the rental agreement, until I went to fill the gas back up to the contracted amount to receive the $14.00 reimbursement. When I filled up the I turned the truck on and off multiple times even placed it in gear, but the gas gauge wouldn't move to let me know how much gas I pumped into the tank. After pumping $60.01 in the tank the gauge still didn't move at a gas pump less than 12miles from your shop. As a 501 c3 using your Uhaul to distribute free Thanksgiving meals to families in need for free, that extra cost is definitely a necessary hardship for us. Any help with this matter would be greatly appreciated 🙏🏾 Your next door neighbor at 3520 Orange Avenue Orlando Florida Kevin@AllStarDads.org AllStarDads.org 4073257352

Kevin S. 
Rating:
5.0

The gentleman who setup the rental at original location who refrered to the other location and so was the pickup location

Bobby E. 
Rating:
5.0

Easiest move ever, will ubox again if another move is needed.

JONATHAN T. 
Rating:
5.0

great

Felicia B. 
Rating:
5.0

Great experience, very customer friendly, and quick inspection only took a few minutes to return truck.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

jose P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

Team was distracted talking about personal things, not focused on the customer experience. Overcharged since staff was not paying attention. Vehicle was clearly not prepped for rental. Dirty, cracked mirror, etc…

Michael R. 
Rating:
4.0

Make sure your trailer interiors are cleaned up before renting it out to the next customer.

Lawrence H. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Very odd placement of 5 x 5 units but all in all it worked out.

karen r.  |  First Impressions 
Rating:
5.0

Nothing

SOOKPAJ S. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Typical Uhaul experience. Slow service and cumbersome process to pickup and drop-off equipment.

Andrew B. 
Rating:
3.0

This location is better than kirkman location

Zahkia S. 
Rating:
5.0

Customer did not leave a comment.

Bennett C. 
Rating:
5.0

The lady at the front desk was nice and helpful

Joe S. 
Rating:
5.0

Great service, process smoothly. Easy Self pick up and return. Excellent experience.

JULIAN O. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

No wait seamless return

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

RobertR M. 
Rating:
1.0

Una pésima experiencia no recomiendo a nadie está locación en particular para alquilar ningún equipo. El encargado es una persona que no sabe tratar a los clientes en mi particular nunca más visitaré ese local.

Yohn B. 
Rating:
5.0

My vehicle wasn't there yet and they found another vehicle for me without hesitation. Mr. Hernández room care the situation with managers approval

Carmen T. 
Rating:
5.0

Trailer worked great!

Miguel C. 
Rating:
2.0

Van had 1 break.light out Right turn signal did not work Rear door did stay tight closed when driving Tire warning message stayed on but tires were ok Recommend checking the lights before renting. Lastly vehicle was very clean

Charles S. 
Rating:
4.0

On your website your asked to provide a estimate on how long you'll need the vehicle. You also advertise a daily rate, what you don't advertise is if you miss your estimate you'll be charged an additional day. Example: I had estimated 6 hours however it was 6:46 minutes so I was charged an additional day. If I would have indicated I needed it for 24 hours and used it for 6:46 minutes I would have been charged 1 day. When I spoke to customer service, which took me 40 minutes of my time they refunded me a day. The whole experience is very off-putting and is deceptive... Why ask for an estimate if it's a 24 hours rate?

Frank S. 
Rating:
5.0

Great service, the only issue we had was our pods were in different places so they charged us for two rooms instead of keeping them together.

Edward R. 
Rating:
1.0

I reserved a u Hual it was not there gave me another one not satisfied check your camera.

GWENDOLYN F. 
Rating:
5.0

Customer did not leave a comment.

Tonia J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

There is nothing to improve concerning my recent experience. THANKS TO ALL. Easy And Convenient

Paul S. 
Rating:
5.0

Overall great experience! Highly recommend this storage facility! Top to bottom A++

EDWARDLOUIS B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

As a regular customer that rents trucks for my catering company, Alex Medina always goes above and beyond to make sure my business is appreciated!

James S. 
Rating:
5.0

Customer did not leave a comment.

LAURIE G. 
Rating:
3.0

Good customer service, everyone was helpful and friendly

William K. 
Rating:
4.0

Customer did not leave a comment.

Aida O. 
Rating:
5.0

Customer did not leave a comment.

Lizette M.  |  First Impressions 
Rating:
5.0

On pick up the original cargo van was very dirty and in poor condition. The location switched to a newer van but it was still dirty from the last renter. Please clean the vehicles between renters.

Spencer G. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

Customer did not leave a comment.

Asia S.  |  Overall Experience 
Rating:
3.0

It was not uhayls fault. It was how the movers packed the uboxs. A number of our items are broken.

Melissa H. 
Rating:
3.0

The man at the U-haul location where we picked up told us the truck had 3/4 of a tank and that we would need to fill it to at least 3/4 before it was dropped off, which we did. When we got to our drop off, their computer showed something different, 7/8. I thankfully had a picture of the gauge when we started, which showed just over 3/4 and where we filled to. Thankfully he accepted that but only after we went back and forth over it.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Velocidad de la APP,en algunos momentos fue lenta

Oscar E. 
Rating:
5.0

Customer did not leave a comment.

lynda G. 
Rating:
5.0

Customer did not leave a comment.

Cole W. 
Rating:
5.0

Customer did not leave a comment.

ELVIN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Super helpful and faster than anticipated.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JamesTravis S. 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Thanks very much

Theresa S. 
Rating:
5.0

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Pamela C.  |  First Impressions 
Rating:
2.0

In Orlando our box was expected at 9:00. It arrived at 10:40. We did not have furniture pads, and the movers you recommended did not know how to pack a U Box. The Uhaul company in Illinois that delivered our box was on time, approachable and very friendly!!!

Michael K. 
Rating:
3.0

A bad situation with the Van that I rent - Dirty - I find some stuff inside the truck - Like drug stuff - - Like Syringes - and a bag with another bad stuff. I found a condom ready opened and ready use … Ect ect … Im talk with the manager and show everything … I take and I have the picture …

Santos M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Allison E. 
Rating:
2.0

The installer put the hitch on wrong and then had a temper tantrum when I returned and told him it wasn't right. Told me I'd have to pay for a reinstall. I gave two stars and not one because he did make it right after I talked with the manager. This was our third hitch install and we have never had an experience like this.

Christie R. 
Rating:
4.0

Customer did not leave a comment.

FRANKJO R. 
Rating:
3.0

The agent who helped me was down right rude. I will use another truck rental next time.

MICHAEL T. 
Rating:
1.0

Customer did not leave a comment.

Joey M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

My original reservation said it was available, however, I didn't find out it was not in stock until I drove there. I found out my reservation had been moved to a location 25 minutes away. When I got there they didn't have a truck either! They actually helped me out by giving me a reservation that was late.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
1.0

Customer did not leave a comment.

Holly M. 
Rating:
2.0

Very poor customer service, employees seemed over worked and overwhelmed and their poor customer service was blamed on his ‘ grumpiness'. Returning the equipment was no different

Adesh H. 
Rating:
1.0

The van I reserved was not ready at the reservation time but they hurried and gave me a vehicle with 3/4 tank of fuel. I returned the vehicle with 7/8 of a fuel tank after driving a total of six miles and putting in 1.5 gallons of gas and was still charged a $10.00 fuel charge. Because the facility did not have electricity when I returned the vehicle the rental receipt was emailed to me after the return so I could not contest the fuel charge. It was only $10.00, but since I returned it with more fuel than I was provided, and only drove 6 miles I am extremely dissatisfied with the service.

Terrance Z. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

The experience with moving with the Uhaul has been disappointing. The communication between where my box was supposed to be and where my box ended up was non existent. There was an associate that helped me at this location who went above and beyond unfortunately I did not get his name. I really did not expect this much trouble with a company such as uhaul

laura S. 
Rating:
3.0

Customer did not leave a comment.

Valarie A. 
Rating:
3.0

Trash from the previous customer inside the truck

Cody K. 
Rating:
4.0

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

ana v.  |  First Impressions 
Rating:
3.0

Water got into one of my u boxes. Mattress was soaking wet

Rose O. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Unfortunately, I had a bad experience with a person when I went to return the vehicle. To the point that, a worker disrespected me and I had to tell him that “If he did not like his job, to quit”. He has no customer relations manners whatsoever. But, thanks to a Mr. Jose Moreno that stepped in and helped me out making me feel at ease while returning the vehicle. This gentleman was very courteous and diligent in helping us out. If I could rate him, I would had give him a 5 star review. People like Jose reflects credit upon himself and this company. He is a great asset to Uhaul. Get him promoted!!!😉

Jose S. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Always do a great job. Fast and easy pick up and drop off.

Richard C. 
Rating:
1.0

would give this 0 stars if I could! I have never seen a company mess something up as bad as they did. We had 3 boxes shipped to our storage facility and 3 to our home. They were supposed to pick them all up and ship them as 1 group so I wouldn't be charged the large fee twice as they were going to the same location.this was noted in all the reservation notes as well as I called to confirm this on multiple occasions including when I had to remind them to ship the containers after they sat for a few days. Uhaul Orlando messed it up and k was charged $7k instead of $3500. In trying to get a refund they couldn't figure out what had happened even though I had spoken to them on multiple occasions about this. They would close out my account as resolved and say they had sent me emails and called me to explain the resolution but no one bet reached out. The CO warehouse then couldn't deliver my boxes all together and I was charged separate delivery fees as well as rental fees again due their inability to bring the boxes when they were supposed and due to Orlando's incompetence. I had to call and speak to the Market President who would promise to call me the same day and then ignore me on multiple occasions and not be able to talk as he was in one meeting all day every day and then start reaching out to the corporate office as well as the Market President's boss before I could a resolution on one refund and then had to deal with a snarky rude girl in the CO office to get the refund for my rent due here. It should be one fee and non of the nickel And diming, especially when they don't know how to run this business or communicate with their internal employees or with other departments within the company. Very poorly run and a scam!!!

Jamie S. 
Rating:
3.0

2020 pick up truck I rented for 4 hours had a bad oil sensor. Told me to add oil midway through my 1 day rental. Freaked me out!

Katy B. 
Rating:
5.0

It was an amazing experience to own a storage unit within your faculty unfortunately I can’t afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I’m currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Maximus b.  |  Overall Experience 
Rating:
5.0

Alex always goes above and beyond to assist me with my rentals!

JamesTravis S. 
Rating:
3.0

More welcoming and friendly customer service. Personnel barely spoke to us upon return of the vehicle rental. That being said, personnel did as needed to assist with handling the return and the location was clean.

Oyebola O. 
Rating:
4.0

The only thing is to have more people working. There was only one person in the office. Had a line of customers waiting.

Martin R. 
Rating:
5.0

Very nice staff, answered any questions

Karen H. 
Rating:
5.0

Not much, maybe a stop light on Orange at their side street LOL.

Randall S. 
Rating:
4.0

the gentleman working and helping me was delightful and I had no issues with him! I do have an issue with being charged 20$ because the gas wasn't to the T even though I only went 10 miles with the truck itself.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
5.0

The staff was great. 1st time to rent from them. Will be back when needed. Easy in and out.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B.  |  Overall Experience 
Rating:
2.0

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

marla m.  |  First Impressions 
Rating:
5.0

Amazing THANKS 😊

Felicia B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Janice T.  |  Overall Experience 
Rating:
5.0

They were awesome since day one.

Eli C.  |  Overall Experience 
Rating:
5.0

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Chris F.  |  Overall Experience 
Rating:
5.0

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

sharon w.  |  First Impressions 
Rating:
5.0

This is honestly the cleanest U-Haul I’ve ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

Jasmine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE M.  |  First Impressions 
Rating:
1.0

They didn’t prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn’t get me the supplies I rented online, they didn’t give me the unit number to my storage room (which they didn’t even read my reservation to see that I had one). They didn’t tell me that that wouldn’t be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment’s worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMASA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diego A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zuleyka O.  |  First Impressions 
Rating:
5.0

Everything was good and the staff was very friendly and helpful.

Veronica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria O.  |  First Impressions 
Rating:
3.0

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Kiara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARNIQUE D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chayanne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivette W.  |  Overall Experience 
Rating:
4.0

Every member of staff was pleasant and helpful was a very good experience.

Melinda A.  |  Overall Experience 
Rating:
1.0

Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I’ve ever had

Georgia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana G.  |  First Impressions 
Rating:
5.0

I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!

Kimberly R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DALING OCTA E.  |  Overall Experience 
Rating:
5.0

EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!

Frank S.  |  First Impressions 
Rating:
3.0

The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?

JOhn P.  |  First Impressions 
Rating:
5.0

I would have preferred to all at one level.

Eden M.  |  First Impressions 
Rating:
5.0

The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!

Latoya A.  |  Overall Experience 
Rating:
3.0

The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.

erica f.  |  Overall Experience 
Rating:
5.0

Loading and unloading was not good but like the customer service

Nicole C.  |  Overall Experience 
Rating:
1.0

The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.

Ebony C.  |  First Impressions 
Rating:
5.0

Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I’m very pleased and grateful.

ANNA H.  |  First Impressions 
Rating:
4.0

The prices on the rental units should be reduced. It is a bit pricey.

Sabine D.  |  Overall Experience 
Rating:
5.0

Very professional staff members. Quite knowledgeable.

Eli C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya A.  |  First Impressions 
Rating:
1.0

First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn’t care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.

Christopher W.  |  Overall Experience 
Rating:
4.0

I was there for 2 and a half years no problems

Jacqueline M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
2.0

Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don’t have one. I’m 100% solo in my life. He was such a jerk about it and yep old me I can’t rent here which would have left me stranded with a few belongings. So I made up a name and he said see that’s no so hard is it? There’s a lot more to it but I’m sure I’m running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways

Angel D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty B.  |  Overall Experience 
Rating:
5.0

The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emiliano G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNIOR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taquisha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Toja B.  |  First Impressions 
Rating:
3.0

To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Thank you

Angela D.  |  First Impressions 
Rating:
4.0

The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.

Christiane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO O.  |  First Impressions 
Rating:
5.0

Everything went as well as possible. Thank you

John D.  |  First Impressions 
Rating:
5.0

Done well boss

EDMOND L.  |  First Impressions 
Rating:
5.0

Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.

Jacqueline R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S.  |  Overall Experience 
Rating:
1.0

I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn’t have a name so the person checking me in said well that’s fine we can just cancel this reservation then. I kept telling him I don’t have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.

Angel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia H.  |  Overall Experience 
Rating:
5.0

Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he’s the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren’t worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.

Diana D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FRANKIE Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin h.  |  Overall Experience 
Rating:
4.0

Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler

Shawn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlethia W.  |  Overall Experience 
Rating:
5.0

this was the second time I used this location and I would use them again.

Gregori T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Arlethia W.  |  First Impressions 
Rating:
4.0

If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.

MARISSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel R.  |  First Impressions 
Rating:
5.0

I would recommend this one but I was unhappy with the service I received from Taylorsville NC.

MARISSA W.  |  First Impressions 
Rating:
5.0

Very happy with our service we received

Vincent D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adair B.  |  First Impressions 
Rating:
3.0

No elevator in the storage area..

Flora V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET Z.  |  Overall Experience 
Rating:
4.0

All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.

Sean O.  |  First Impressions 
Rating:
4.0

Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.

Brenda S.  |  Overall Experience 
Rating:
5.0

It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.

Esther F.  |  First Impressions 
Rating: