Customer Reviews for U-Haul Moving & Storage At S Orange Ave

Rating:

5.0

nice and easy

Rating:

3.0

The only issue that came up was when we arrived there was confusion about us picking up the trailer. We weren't familiar with what a hitch was and we were told to call around to other locations. Upon calling a different location and speaking with Irma I learned that our vehicle in fact had a hitch already. This could have been avoided if the staff on-site had simply pulled my reservation and confirmed the vehicle. We shouldn't have had to call another location to learn this.

Rating:

2.0

The loading ramp was dented.. had extremely difficult time remo8nv lock lack and putting back in for safe ride back, it was mentioned to the staff upon return. The lic plate was hanging losses on one screw, hod to request staff to fix it upon p/u

Rating:

5.0

Manager allowed me to store my loaded trailer overnight as the hotel did not facilitate. Very grateful.

Rating:

5.0

Ran into payment issues because I got the storage for my mom but the Uhau team worked diligently to assist me through the matter as well as come up with a solution. Thank you Uhaul.

Rating:

3.0

Headlights went out when I was driving at night. The mechanic who came out even mentioned that the truck should be decommissioned.

Rating:

3.0

The total opposite of Sarasota. In and out in 5 minutes. Polite, knowledgeable guy showed me exactly where to park my car, uncouple the trailer, handed me my receipt. A total pleasure to deal with.

Rating:

5.0

Nothing! Everything went very well??,

Rating:

5.0

Customer Service is excellent. Courtney helped me out from beginning to end even when I had confusion utilizing the app grateful.

Rating:

4.0

Customer was great, need bigger trailers for transport

Rating:

5.0

awesome

Rating:

4.0

Faulty equipment caused loss of property

Rating:

5.0

Great staff, very friendly and helpful!

Rating:

5.0

Quick and easy experience!

Rating:

5.0

Drop off went well

Rating:

5.0

Thank you very very much to U-Haul company, management and decent well behaving workers and they are very cooperative in management,specially I would prefer to mention there names Mr Tony and ma’am Cortney.Appreciated for their nice support Jamal Ahmed Orlando

Rating:

5.0

Es cervicio es exelente

Rating:

5.0

I always felt good about my possessions being secure! Helpful staff!

Rating:

5.0

You were wonderful, I have no complaints.

Rating:

1.0

once i arrived and no one was there to assist and return the trailer. The rep on the phone who didnt instruicion me well enough wasted me time, was not frimiler with the app and wasted time also i had to phyisal drop off the trailer and walk through videos pictures etc.

Rating:

4.0

No issues, drop off was easy and quick.

Rating:

5.0

Rented from here before

Rating:

1.0

I was not told that as an adult I would need a. Chaparone and proved a listing of people I know to rent until I was already in a situation I was not able to decline. There was damage to the vehicle and i was referred to a web site that did not work. The woman with the attitude at the location had a card that said she owned the place.i brought the vehicle back with extre gas in it and was told that the manager would normally give some off for it but was denied it. I will hiring a moving company before I rent anything from you again.

Rating:

5.0

No notes, 5/5

Rating:

5.0

Thank you for going above and beyond in helping me with my trailer with the worn and separating edges.

Rating:

5.0

Love the Attention to detail of the Manager Donna Mejia. Please listen to her. She has a lot of great ideas. People like her should be working on every location.

Rating:

5.0

Friendly staff. Especially the gentleman who received the truck.

Rating:

4.0

Inside the facility there need to be directional signs with unit numbers so one can find their unit. This facility is a maze inside and especially as a renter one does not go there often and all units look the same, without directional sign one goes round and round looking for the unit.

Rating:

3.0

Same day service was good people were good friendly

Rating:

5.0

Thank you so much to the manager and the rest of the teams you guys are all some !!

Rating:

3.0

I dropped off after hours and did not interact with anyone.

Rating:

2.0

They gave me a defective tow dolly

Rating:

5.0

The are very ethical and friendly 100%

Rating:

5.0

Melissa Anthony Pedro were awesome

Rating:

5.0

Every was ready when I arrived, the direction was clear and the check-in process took no time. Thank you!

Rating:

5.0

The staff were very helpful and friendly. I was taken to the unit I am now renting.

Rating:

5.0

Nothing

Rating:

5.0

The best and I mean the best experience I've ever had with uhaul,the staff was no 1,I give them 10000 stars,extremely helpful,

Rating:

5.0

Staff was professional and prompt.

Rating:

5.0

Awesome staff

Rating:

4.0

Very friendly attendant

Rating:

2.0

many problems , the manager and employers never solucion.

Rating:

5.0

Donna and Anthony, THANK YOU for making it so easy! You all made me feel comfortable and at home! I recommend you guys 110%. Need more people like you at all business' Sincerely grateful, Lori spearin

Rating:

3.0

Hard to fine vehicle (picture of location was not provided) & it was hard to find the drop box as well.

Rating:

2.0

I'll rate you once you email me the closed rental contract. Sometimes you guys just don't send it. I have no idea what the final bill is. Once you do, I'll consider our business concluded and rate you.

Rating:

5.0

Everyone at the location supporting customers are professional and work extremely hard to ensure customer satisfaction The store is busy and it appears that additional employees may be beneficial for the overall success. The current team does an amazing job multi-tasking to acknowledge every person entering the store and those calling in The improvement is increase compensation for the current employees, they are exceeding expected expectations .

Rating:

5.0

The Best!!!!!

Rating:

5.0

Excelente servicio lo recomiendo al 100% a tiempo .. comunicación y ayuda e todo momento .

Rating:

4.0

Alex at the S Orange Orlando location was super helpful and profeasional.

Rating:

5.0

They were awesome!

Rating:

5.0

Friendly, courteous, very helpful and professional

Rating:

1.0

Make sure there is room at drop off location before the customer drops off truck at assigned location so that the customer don't have to drive more miles and still get charged.

Rating:

1.0

We obtained the vehicle after hours. The location instructions were very poor and very limited. We were not able to locate the exact location of the vehicle on the lot until we called and spoke to a representative. We were also unable to gain information on how to access the keys. Very disappointing! Also, we had to do all of the rental work! There was a lot of work that we had to do before taking the vehicle (photos of mileage, vehicle condition inside and out, etc.). This work should have been done by a U-Haul employee during regular business hours, before placing the vehicle in the location for pick-up.

Rating:

5.0

It took less than 5 minutes for the truck to be checked in - it was a super easy process!

Rating:

5.0

Thank you very much for helping me with my move. Keep up the good work.

Rating:

2.0

Next time I'll appreciate if they go get the truck i have no business going to get the truck myself thats there job

Rating:

4.0

Thank you for making my move easy.

Rating:

5.0

Speed up the check in process by being able to put more information in on line before I arrive

Rating:

5.0

I loved this service, it's my first time using this service and I found it excellent and fast.

Rating:

5.0

Great staff! Everyone was helpful and friendly

Rating:

1.0

I would absolutely not recommend uhaul to anyone I know ever. When I arrived there was almost no parking at the location, and then when I went inside and spoke with Pedro he told me there was no reservation for a U-Box after I pulled up my reservation number and information he finally was willing to get the box. Without saying anything he just walked out the front door, leaving me waiting for 20 minutes without knowing where he was going or what he was doing. When he finally did show up with the box he put it on an unleveled surface with the box not on flat ground the hinge could not properly open or shut. While my much stronger brother could force the hinge in place I was able to slide the lock on and off, but there was no way I would have been able to do it on my own. I asked 5 different associates for help and none of them were able or willing to help me. One of the asssociates who i asked for help, walked away and called me a b*tch. I think it is not only unprofessional but 100% innapropriate to call a customer who is paying that much money for a plywood box profanity when they are only asking for assistance. Other associates i spoke with claimed they didn't know anything about a fork-lift, they needed a manager's help, or they don't know what the problem is. Finally I talked to the manager Andrew who sent someone to move the box 2 inches forward so the door could finally properly open and close. As the uhaul closing approached I called the uhaul location to confirm it was alright if we continued to pack the box after Close since it was outside and we needed to finish that day, the person I spoke with on the phone was mumbling and said he didn't know. I asked if he could find someone who did know, like his manager Andrew. He said Andrew was unable to take my call because he was outside BBQ-ing. To me that is unacceptable, I am a customer who is paying good money for uhaul to move my belongings and as a customer I should come before his bbqing duties. I explained I could wait until he is available but now I want to speak to him. To which the associate hung up on me. When I arrived at the uhaul location, sure enough they were having a loud BBQ party with loud music while I continued to load my uhaul in the dark. Despite calling and explaining I was still filling the u-box they placed the orange cover on it, when I went to lift the orange cover dirt and bugs came covering my head, face, and eyes. The entire experience from start to finish was unprofessional, inconvenient, and just straight up unpleasant. I have learned my lesson and will never be using uhaul again.

Rating:

5.0

Todo MUI bien.

Rating:

5.0

Excelent service Iam recommended Every when a rent in this location the service is great 100% the manager in genial good people attention

Rating:

5.0

The ratchets on the car trailer were rusted and would not function properly. They were five guys during the midnight hours, trying to release the straps from the strap pitch. Unsuccessful and had to cut the straps. Drop the trailer off after hours. Call the next day to let Customer Service know And he said I will be charged for the replacement of the strap. No sorry the equipment was faulty just charge me extra money for their problem not good customer service.

Rating:

2.0

The counter agents are not very inviting. They also seem to want to hide behind the desk and not help anyone.

Rating:

5.0

Truck had 129k. Ran fine. Would be nice to have a clean windshield.

Rating:

5.0

Todo muy bien!!

Rating:

5.0

Everything Fine.

Rating:

5.0

Lugar limpio, clima Perfecto, dejé mis pertenencias y después de dos ańos guardadas las recibo intactas con un olor limpio como si nunca hubieran estado enceradas en un storege.

Rating:

3.0

Went to try and out my items in storage and was not able to go into facility . Was not told how to operate the doors after hours. Another customer had to help me. Once I finally got into the building , the roll up doors did not work so i still couldn’t even put nothing into my unit and now they wanna try and charge me for another day to keep the equipment. That’s not right at all.

Rating:

1.0

First i was over charged for uhaul dolly, almost double then what i was promised, then they told me people were going to assist me with taking the car off the dolly nobody was there to help so i did it myself thankfully it went ok….. then the storage unit had no ground level storing and I repeatedly told them i dont have anyone with me to help carry my stuff because i have beds, entertainment stands and heavy furniture. I spoke to 5/6 different representatives that couldnt come up with any solution to have a different drop off location. My access code they sent me never worked. then i had to settle for a UBOX and pay more money for that next month then what i was originally going to pay for. I spent all day monday and Tuesday trying to come up with a solution since almost everyone was so helpful. Terrible experience.

Rating:

1.0

I was told I had until 8/13/2024 to pay my storage bill. My things were auctioned off that morning. This is after confirmation the date with a staff member on Saturday. Now I’ve lost my mine and my children’s photos, birth certificates and sentimental important paperwork. I’ve always kept in touch regrading this storage unit and they know I do my best to keep it. My whole life was sold off.

Rating:

5.0

Honestly, moving is a nightmare. This storage aspect was the only thing that was perfect. Great location. Helpful staff. Easy to access. I’m grateful to have found this one.

Rating:

2.0

I’m only giving two stars because of the employees. The facility, itself, was a nightmare. Backed up to a full-sized dock to start unloading. Unloaded some of our belongings, by hand, lifting them up onto the dock. An employee came by and suggested he walk the ramp to the dock while I back up the truck to make things easier. It did make unloading easier. When inside, we had access to carts, to move our belongings from the dock, to our unit. Our unit was up a flight of stairs, to a plywood box, with a plywood door, with no ceiling. At least a metal bar was screwed to the door, to allow us to lock and secure our belongings. After we secured our belongings, it was time to move the truck. I had my girlfriend drive, as I lifted the ramp and walked it off of the dock. All said, I would recommend someone pay the extra money to get a different storage unit (there are plenty near the U-Haul facility) and save their back and some time. Maybe I’m being picky, but I expected more from U-Haul.

Rating:

3.0

Staff was amazingly friendly and very helpful - 5 stars go out to the staff! I wish there was easier access to my actual unit as it was towards the back of the load/unloading doors and we had to go up/down steps; A ramp connecting the two levels would have made it so much more convenient.

Rating:

1.0

When I first rented my truck they told me I’d get reimbursed for miles I didn’t use that were estimated into my route.. I was short 320+ miles from what they estimated and I didn’t get reimbursed. Then I asked them about it and they said I’d get a free truck to use when I moved out of my unit and my leftover miles would go for that purpose… when it came time to move out they told me they didn’t do that and I would have to pay for another truck.. Second the unit they gave me for first month free for moving across country was tiny, they said it was based on the size of me truck which was a 15 footer they gave me a 6x8x6 unit that I was forced to stuff all of my things into.. all in all I wouldn’t recommend U-Haul for moving or storage to anyone that I cared about.. Third, I was expected to move out three days after my due date and I called to ask about a prorated amount, my andwer was that they didn’t sue that and I’d have to pay for a full month in order to obtain my things from the unit past the due date.. poor service, poor policies, and poor overall experience to say the least. I for one will not be using U-Haul again for the remainder of my life and wouldn’t recommend anyone else to use them ether..

Rating:

5.0

Fantastic customer service, from front desk to manager.

Rating:

5.0

Andrew thank you for everything awesome help. Sir William

Rating:

5.0

Super friendly and easy to work with ty

Rating:

5.0

Yalls staff has been a huge blessing on how they have been very helpful and extremely pleasant to deal with. From the guys in Aurora Co to the Orlando folks I want to say THANK YALL!!!

Rating:

3.0

There are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul’s truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!

Rating:

5.0

Andrew is a great person to deal with. The whole staff was very helpful. Thanks.

Rating:

1.0

poor. GM never even reached out to me to resolve

Rating:

1.0

Poor staff. Rude and unaccommodating

Rating:

5.0

This location is set up very well for U-haul customers, easy to use and convenient.

Rating:

4.0

They took the time to explain to me, showed me the unit, and it would be my best

Rating:

5.0

Great staff, everyone was very helpful.

Rating:

5.0

Staff were courteous, friendly, and demonstrated how to access my locker after hours.

Rating:

5.0

Staff showed where to sign into facility and location of locker. Very well done.

Rating:

5.0

Setting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.

Rating:

5.0

Tonight's place where like more of the bigger units on the first floor

Rating:

5.0

Thanks to you all for your help moving in! :)

Rating:

1.0

All my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child’s stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I’m still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn’t even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can’t trust no one not even if it’s business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I’m a not satisfied customer at all. I would never recommend this storage place.

Rating:

3.0

My son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing

Rating:

5.0

Friendly and helpful staff. Clean storage.

Rating:

4.0

The price increases are starting to get prohibitive.

Rating:

3.0

Sorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40% less than your comparable size

Rating:

5.0

The staff went above and beyond to help me, I am so glad I chose this location. Thank you!

Rating:

5.0

The staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.

Rating:

5.0

The manager at the time I droves was upset with the other driver's because of there lack to communicate properly me

Rating:

3.0

The facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.

Rating:

2.0

There was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.

Rating:

3.0

Long waits Did all in app And had to do all again at site

Rating:

1.0

No one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again

Rating:

3.0

The facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!

Rating:

1.0

Worse experience i ever Had

Rating:

1.0

we are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?

Rating:

2.0

I’m giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn’t even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.

Rating:

5.0

It is a very necessary and useful business for people.

Rating:

5.0

After choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.

Rating:

5.0

Great customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.

Rating:

1.0

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Rating:

5.0

Very good customer service… this is the best

Rating:

2.0

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

Rating:

5.0

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Rating:

1.0

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15’ truck and consider it a “moving in” cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I’ve actively told friends and family in the area about my experience and to avoid uhaul.

Rating:

5.0

Very odd placement of 5 x 5 units but all in all it worked out.

Rating:

5.0

Overall great experience! Highly recommend this storage facility! Top to bottom A++

Rating:

5.0

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Rating:

4.0

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

Rating:

5.0

It was an amazing experience to own a storage unit within your faculty unfortunately I can’t afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I’m currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Rating:

2.0

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

Rating:

5.0

Amazing THANKS 😊

Rating:

5.0

They were awesome since day one.

Rating:

5.0

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Rating:

5.0

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

Rating:

5.0

This is honestly the cleanest U-Haul I’ve ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

Rating:

1.0

They didn’t prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn’t get me the supplies I rented online, they didn’t give me the unit number to my storage room (which they didn’t even read my reservation to see that I had one). They didn’t tell me that that wouldn’t be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment’s worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Rating:

5.0

Everything was good and the staff was very friendly and helpful.

Rating:

3.0

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Rating:

4.0

Every member of staff was pleasant and helpful was a very good experience.

Rating:

1.0

Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I’ve ever had

Rating:

5.0

I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!

Rating:

5.0

EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!

Rating:

3.0

The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?

Rating:

5.0

I would have preferred to all at one level.

Rating:

5.0

The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!

Rating:

3.0

The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.

Rating:

5.0

Loading and unloading was not good but like the customer service

Rating:

1.0

The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.

Rating:

5.0

Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I’m very pleased and grateful.

Rating:

4.0

The prices on the rental units should be reduced. It is a bit pricey.

Rating:

5.0

Very professional staff members. Quite knowledgeable.

Rating:

1.0

First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn’t care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.

Rating:

4.0

I was there for 2 and a half years no problems

Rating:

2.0

Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don’t have one. I’m 100% solo in my life. He was such a jerk about it and yep old me I can’t rent here which would have left me stranded with a few belongings. So I made up a name and he said see that’s no so hard is it? There’s a lot more to it but I’m sure I’m running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways

Rating:

5.0

The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.

Rating:

3.0

To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Thank you

Rating:

4.0

The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.

Rating:

5.0

Everything went as well as possible. Thank you

Rating:

5.0

Done well boss

Rating:

5.0

Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.

Rating:

1.0

I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn’t have a name so the person checking me in said well that’s fine we can just cancel this reservation then. I kept telling him I don’t have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.

Rating:

5.0

Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he’s the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren’t worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.

Rating:

4.0

Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler

Rating:

5.0

this was the second time I used this location and I would use them again.

Rating:

4.0

If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.

Rating:

5.0

I would recommend this one but I was unhappy with the service I received from Taylorsville NC.

Rating:

5.0

Very happy with our service we received

Rating:

3.0

No elevator in the storage area..

Rating:

4.0

All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.

Rating:

4.0

Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.

Rating:

5.0

It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.

Rating:

5.0

I t was good

Rating:

4.0

My experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁

Rating:

2.0

Never again....damage goods within one of my storages. I was storing a $10,000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.

Rating:

5.0

It was a really nice place and the staff was very friendly and helpful.

Rating:

5.0

Customer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.

Rating:

5.0

Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 👪

Rating:

5.0

i enjoyed the storage.

Rating:

5.0

Mr. Alex Medina went above & beyond when we needed help. Excellent!!

Rating:

5.0

Workers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.

Rating:

5.0

The staff at this location is extremely helpful and friendly. 1

Rating:

5.0

I am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.

Rating:

5.0

Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.

Rating:

5.0

Everyone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.

Rating:

5.0

The current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.

Rating:

5.0

If storage ever needed again or truck rentsl..will always choose this facility!!

Rating:

1.0

I got there before closing was told that I couldn’t unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn’t find my reservation, so she took the time i could’ve been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn’t charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there’s a whole check in and check out process that she didn’t even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who’l told me we had access to our until until 10pm and that there shouldn’t have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn’t leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn’t get a certain type of U-Haul truck reservation and was told “i should’ve been told this when I made my reservation”. There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.

Rating:

5.0

We only used the storage for a couple of months, but they were really friendly and helpful. Highly recommend.

Rating:

5.0

Staff was very friendly and help full.

Rating:

5.0

Thank you

Rating:

5.0

Thank you very much all that was going to y'all help me out thank you

Rating:

5.0

So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.

Rating:

5.0

You guys did a great job. Thank you.

Rating:

5.0

Service was very good . Alex was very helpful and friendly. Thanks will use again .

Rating:

5.0

The guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we got

Rating:

4.0

Andrew was awesome with all his help!

Rating:

5.0

Thank you for great service.

Rating:

5.0

Very professional Mrs Johnson,

Rating:

5.0

wonderfull people and kindly

Rating:

3.0

I felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.

Rating:

5.0

Perfect

Rating:

1.0

This place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!

Rating:

5.0

The GM was incredibly helpful and had great customer service skills.

Rating:

3.0

The storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un

Rating:

3.0

It was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring

Rating:

5.0

The new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.

Rating:

5.0

Great service and customer support

Rating:

5.0

none

Rating:

2.0

Facility was under staffed and wait was extremely long. Staff didn’t know how to cancel a transaction?

Rating:

5.0

Great staff and service

Rating:

4.0

Great Experiece

Rating:

2.0

No elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul

Rating:

5.0

Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!

Rating:

5.0

Great customer service, help when needed.

Rating:

5.0

Staff was helpful during move in and move out.

Rating:

5.0

Andrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!

Rating:

4.0