Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr

Rating:

5.0

All well

Rating:

1.0

On site customer service, Wesley, was not helpful in ensuring logistics for this truck were taken care of. Waited over an hour to get checked in. Truck was not ready to be hooked up to a tow dolley that they wanted me to take. Moving blankets were not included in the truck as promised.

Rating:

5.0

Every one was so great helpful and verry respectful verry recommend I’ve used this same storage for several years

Rating:

5.0

The clerk who checked me in didn’t tell me that a link will be texted to me to complete so I left without completing as I don’t check my text when about to drive. The lady who took my the truck keys to checkout the truck at 7am has an an attitude and was rude when I asked her how long it would take to complete.

Rating:

1.0

Trailer rented to me with dry rotted tires. After two blowouts, causing me to spend over 6 hours on the side of the road waiting for service, U-Haul only offered me compensation of $281. Unbelievable that for dispatching a trailer where they were negligent in maintenance, I’m only being offered a portion of the rental back. Your negligence in maintenance caused damage to the contents of the trailer.

Rating:

5.0

Fast and friendly service

Rating:

1.0

There is a thin piece of plywood what wasn’t even secured to the wall between units. I could pull it back and access the unit in front of me. I reported it to staff. They said they would fix it. How? They don’t have keys to my locks. It was still like that on move out. I also got shocked by the light switch in the hallway. The lights were out so I pushed the button. It shot sparks out and knocked me on my rear. I reported this to staff they acted like it was my fault. This is a horrible U-Haul that is unsafe and terribly run

Rating:

5.0

I wish vehicle had smart play so u could load my smart phones map onto display. Other then than truck was clean, in good condition. Checking out U-Haul at college station location did take about an hour due to it being very busy Saturday morning.

Rating:

1.0

I was charged for gas and I put more gas than when I recieved truck and mileage was off 5 miles

Rating:

5.0

Informing customers that the 10" does not come with pullout ramp.

Rating:

2.0

I have rented from U-Haul in the past and it was a great experience. This time was very different. The employee was dirty and unprofessional. He was eating greasy food while quoting incorrect prices checking us out. He quoted a completely different price than printed on the receipt, when asked he said he forgot to add all of the mileage. We checked availability of a one way truck online. It indicated one was available. When we tried to rent it, we were told we had to dive an hour one away to pick one up. The inside of the truck smelled like smoke and the steering wheel and door handle were greasy. It was not a good experience.

Rating:

5.0

Very professional

Rating:

5.0

Only complaint would be have a better outline of the drop off process. I had to ask 3 times if I needed to sign anything or do a walk around and the employee just kept saying leave the key in the door.

Rating:

5.0

The only issue was a tire pressure warning light that came on intermittently. I pulled over and all the tires looked fine. Upon closer examination I saw that there was a digital message on the dash to ‘service the tire pressure monitoring system,’ so I would check that. Other than that the vehicle ran great and got the job done e. Thank you.

Rating:

4.0

The trailer I rented was not in good mechanical shape. Its suspension was worn, and the trailer at SW was bouncing all over the place. Making a lot of noise and felt unsteady.

Rating:

3.0

Give them equipment that’s NOT falling apart and safe on the road.

Rating:

5.0

Great service. Very nice . Friend and respectful . Thank you for your help

Rating:

5.0

I was happy with everything overall

Rating:

5.0

Although it was busy when we got there I was pleased with their service even though internet was done due to an accident down the street that affected services.

Rating:

5.0

Everything was according to what I was told and simple to understand. Made it easy.

Rating:

5.0

The staff always takes good care of me

Rating:

5.0

Loved the owner/ general manager of this location. It seemed like she was doing everything herself but she remained professional. I will continue to use this location from now on. The owner/general manager was outstanding.

Rating:

1.0

When I have a reservation booked a week prior it would be amazing if you have the vehicle in stock and not contact me a day in advance to tell me you only have a bigger version for a limited amount of time!!!! Why have us reserve it! Makes no sense! KEEP YOUR PROMISES!

Rating:

5.0

General manager, think her name is Christi, was tremendous.

Rating:

5.0

The location is easy to get to off the highway and the lot is large enough for maneuvering the equipment. Thank you, B.

Rating:

5.0

Everyone was professional and kind

Rating:

1.0

Not professional!!!

Rating:

5.0

I have used this location numerous times and they are always the best.

Rating:

5.0

Excellent customer service!

Rating:

2.0

Clean the equipment

Rating:

5.0

friendly employee n helpful

Rating:

5.0

Give a senior discount

Rating:

5.0

Very nice professional customer service.

Rating:

5.0

Excellent service highly recommend

Rating:

5.0

Tow dolly was missing Spring Pin... and had to take it back to swap it out. They took care of it no problem.

Rating:

3.0

The worker didn't get up to show us where was my rental just used her finger to point it out didn't show us where to do a after hour return either nor where the return key box was located mind you we haven't done a UHaul rental in 20 years!

Rating:

5.0

This location is the best!!!! Awesome managers Kristi and assistant manager Sal!!! My commendation to all the staff!!! They all go above and beyond the call of duty always trying their best to accommodate you with all your needs!!! Thank you Andria and Andrew for this last rental and move out!!! You make everything so easy for me, you're always an answer to prayer!!! If I could I would give each of you a raise you sure deserve it!!!! Thank you again and God bless you!!!

Rating:

5.0

This is my go-to location at home in corpus Christi Texas can't say enough about Christy the manager sal the assistant manager in the entire staff thank you to Adriana and Andrew this last go-around for securing me the unit and the truck and then unloading it all!! You are the best I'm so grateful to God for each and everyone of you!!! All of you are excellent customer service representatives for U-Haul you're always on time you're efficient and effective you get the job done quickly the store is always clean property is always lined up clean restrooms clean storage rooms excellent service!!!

Rating:

5.0

Efficient to request online, friendly staff when to go get truck and truck and return.

Rating:

5.0

I chose the return location because I have used them before and it’s always been very professional, fast and courteous.

Rating:

5.0

While making my reservation with U-Haul schedulers over the phone the scheduled me in the wrong location (100 miles away) and didn’t even fit the reservation equipment. Then once that was figured out they gave me two different drop off location for the truck and trailer I rented. Absolutely ridiculous and did not have a great experience with U-Haul scheduling and communication. The independent locations however were great and helped me out a lot.

Rating:

5.0

Courteous and knowlegeable. Good customer service

Rating:

1.0

The staff was unfriendly and I was charged multiple times and the employee said was it would take several days for the transactions to be credited and they were having that issue with other customers. He didn’t apologize and changed me over $300 for a dolly

Rating:

5.0

Very quick and easy!

Rating:

5.0

Great places, helping all the way to the end. Thanks

Rating:

5.0

Thoughtful and nice

Rating:

5.0

Nothing, but continue to excellent customer service.

Rating:

4.0

It was an old truck but it worked. With my arthritis it was very hard to turn the key to start Also I asked for a dolly and was given an old flimsy and charged $7.00 . I didn't use it. Borrowed the neighbors.

Rating:

5.0

Couldn’t have asked for a better person at the front desk this morning (4/25- 07:00) didn’t get her name but he did an outstanding job with dealing with pricks that came her way and she still killed them with her kindness…. Need more like her on the front lines.

Rating:

5.0

Clean the cab of the vehicle

Rating:

4.0

Hire more staff. Had to wait almost 20 minutes

Rating:

5.0

Same as above. Quick process.

Rating:

5.0

Quick and friendly service

Rating:

4.0

This location is the only one I choose to use if I have the option. But this last rental was new for me. The young man I dealt with almost made me leave. He is the only person that I have ever seen at that location that didnt have a smile on his face and no customer service skills. I will go back but I will leave if it is necessary to be handled by him again. Unfortunately he wasnt wearing a name tag or his name would be in the report as well.

Rating:

5.0

FAST AND EASY AND GREAT COSTUMER SERVICE

Rating:

3.0

Make certain all employees know there job. How one person setups up equipment is not correct as the others. Some employees offer military discounts and others don't.

Rating:

4.0

Large stacks of card board boxes seemed to overwhelm the lobby area. Reduce the lobby clutter.

Rating:

3.0

Lights don’t come on until you’re halfway down the corridor. They use the same reasons for increasing the rental price every year, but nothing has change. It’s literally the same email sent out with only the new price typed in. Not worth what they charge.

Rating:

5.0

I delivered/dropped off after hours. There wasn’t anyone there or available.

Rating:

1.0

Had the blankets added when I didn’t request them on my requesting original which cost me 20 dollars, didn’t even use the blankets

Rating:

5.0

Staff is helpful and friendly

Rating:

2.0

Not all staff was unprofessional just one an over weight gentlemen with shoulder length hair he was vey unkempt not because of working but lake of hygiene when ever I spoke to him he acted like it bothered him or he just didn’t care to answer my questions that related to my rental very rude disrespectful unhygienic person just don’t understand how a person like that stays employed

Rating:

4.0

The unit had trucks parked in front of the storage unit making it difficult to access the door. Should move all those trucks.

Rating:

5.0

Thank you Kristi Dunn!!!

Rating:

5.0

Everyone was always professional, very helpful, kind and respectful!

Rating:

5.0

Mary was very informative, knowledgable and friendly. She made the transition so easy from picking up the truck to dropping off. Thank you again for all your help Mary. Highly recommend.

Rating:

2.0

Very poorly maintained

Rating:

1.0

I had rats in my storage All my stuff was bite up

Rating:

2.0

Over priced and not worth it at all!

Rating:

5.0

Continue to do what y'all doing. Great job. 👍

Rating:

5.0

Kristi Was Very polite and helped me with getting a storage unit

Rating:

5.0

Excellent service

Rating:

1.0

I tried to request a supervisor to call in order to prevent my stuff being auctioned due to just getting notice and being unable to pay due to in medical emergency situation and no one would call after I was told by rep that they would

Rating:

5.0

Everything was excellent

Rating:

5.0

Like all great to rent from U haul

Rating:

5.0

They were very professional

Rating:

5.0

Thanks for the promo!

Rating:

4.0

Wish there was a light inside the unit. Being indoors the unit it very dark inside

Rating:

5.0

Convenient location, professional, friendly staff.

Rating:

5.0

Mikayla was so great! she helped my dad and I switch units so he wouldn’t hurt his back and was patient and kind the entire time.

Rating:

5.0

The two girls that work the desk. Went above and beyond for me every chance they got. They are awesome employees.

Rating:

3.0

One day I was moving stuff around in my storage, so I had to put a few things in the hall way and my door was open but. I admit a few of my things were blocking the hall way. Mind you there was nobody else in the facility. But I guess some contracting help needed to use the restroom. And instead of asking me to move my stuff or anything he goes to the office to complain I’m assuming. So what happens a dark skinned lady with curly hair comes and yells at me that “You Can’t Be Blocking The Hall Way Like That !! There Needs To Be Room To Walk!!” I understand I told her but there was no need to make a big scene yelling from the office door way. Pretty much disrespectful at the most in front of customers also. Also the air conditioning needs to be looked at because that little wall ac cannot cool all those rooms. That’s not what I paid for

Rating:

5.0

Moving from New Mexico to Corpus Christi. Apartment lease agreement went soured. UHaul staffs at both facilities (dropoff and storage) on SPI DR highway were extremely helpful and understanding. They found ways to help us by providing us temperature controlled storages for our belongings for free. They were very helpful and nice. I have used UHaul before. These staffs went beyond to help us. Thank you.

Rating:

5.0

Thank you to Kristi and team for the personalized service!

Rating:

5.0

1. Train staff to keep AGE of customer in mind. We’re 73 assigning #101 caused inconvenience walking extra feet! My husband uses a cane. Though we still walk - doing work while walking is best to keep distance short!! I was shown the map . Though it showed it on the corner & being the first “I didn’t think to take the entrance door into consideration! 2.Light inside the unit would help tremendously!! 3. Staff - Talk to each other! I set up storage. The staff lady said she’d leave the “ clicker under cabinet”due to my daughter & son in-law were driving in the 27ft U-Haul truck to drop off some items from out of town. When my daughter arrived first staff lady was not around & no one knew anything about it!! No clicker was given to her!! The following day I drove by there & the staff member looked under the counter & THERE IT WAS!! Mush easier to enter w truck! We will continue using U-Haul.we’re not done moving. Hopefully one more truck load! We’re learning as we go. It would help if staff were more in tuned to what a customer needs to make the moving easier & less stressful!

Rating:

1.0

Very bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn’t introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…

Rating:

4.0

Need to fix entry gate

Rating:

1.0

During the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.

Rating:

4.0

Directions to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.

Rating:

1.0

I was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP

Rating:

5.0

Just need lighting inside storage unit

Rating:

5.0

I love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.

Rating:

5.0

Your online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was excellent in every way.

Rating:

5.0

Thank you

Rating:

3.0

Employees lazy and on cell phones. No one is trained on how to rent out

Rating:

5.0

Amazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️🔥

Rating:

4.0

The price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.

Rating:

5.0

John Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.

Rating:

5.0

I had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.

Rating:

5.0

Thank you very much for your help ! In taking care of my things .

Rating:

1.0

Had my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.

Rating:

5.0

Overall it was a great experience! 💜

Rating:

5.0

Thank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏

Rating:

5.0

Climate control is no joke…excellent!

Rating:

5.0

Excellent staff

Rating:

2.0

Had reservations for storage when arriving they had no units and sent us across town

Rating:

2.0

I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.

Rating:

5.0

My go-to U-Haul.

Rating:

3.0

I got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I’ll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it’s awful. Cg

Rating:

5.0

I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!

Rating:

5.0

Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!

Rating:

5.0

The staff are awesome. I highly recommend them.

Rating:

3.0

Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!

Rating:

4.0

Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn’t have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!

Rating:

5.0

All the employes were very helpful courteous The rates very reasonable..i would definitely recommend this facility to friends and relatives

Rating:

5.0

The staff was very informative and easy to work with.

Rating:

4.0

The AC was almost non-functional so the "climate controlled" storage really wasn't.

Rating:

5.0

Patient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.

Rating:

5.0

I really like this U-Haul.

Rating:

4.0

The air conditioner aspect isn’t very good. On a hot day, it doesn’t feel like it is even on!!!

Rating:

5.0

Very helpful and expedient

Rating:

2.0

Never answer their phone. Payment never goes through online.

Rating:

1.0

From the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.

Rating:

5.0

Online was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.

Rating:

5.0

People were great

Rating:

2.0

Young kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn’t even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn’t aware of its location in the least but sent me on.a wet search and he wasn’t apologetic for his lack of knowledge or help while I got drenched, unnecessarily.

Rating:

4.0

Your man working was very helpful

Rating:

3.0

When I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.

Rating:

1.0

I had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid. Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser. Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear. I do not feel I should have to pay this money when we signed saying I was out of debt.

Rating:

2.0

Lines for service take a London time

Rating:

5.0

Very friendly staff! GREAT people

Rating:

5.0

Super fast service

Rating:

3.0

Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.

Rating:

5.0

I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.

Rating:

3.0

Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.

Rating:

4.0

The security code that was created at the time of rental did not work.

Rating:

5.0

The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you

Rating:

4.0

Light inside the storage unit would make it perfect.

Rating:

4.0

Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.

Rating:

1.0

The manager was rude as well as one of the girls working there, none of them was helpful at all.

Rating:

3.0

The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.

Rating:

2.0

The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.

Rating:

4.0

The staff were always friendly and helpful.

Rating:

5.0

The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!

Rating:

5.0

Nothing much to say, they were helpful and polite.

Rating:

3.0

Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!

Rating:

5.0

Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.

Rating:

1.0

There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!

Rating:

4.0

This facility meet my needs and the convenience of this location meet my needs

Rating:

5.0

The staff were accommodating and courteous

Rating:

5.0

We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...

Rating:

5.0

Nice people.

Rating:

5.0

Great employees

Rating:

2.0

Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.

Rating:

1.0

March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!

Rating:

5.0

Facility was clean and staff was friendly.

Rating:

4.0

I was pleased with the security Uhaul provided, while my things were in storage. Thank you

Rating:

5.0

Very helpful staff.

Rating:

5.0

It was what i needed. I found very friendly personnel. Thanks.

Rating:

5.0

Great service...

Rating:

1.0

Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.

Rating:

5.0

Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.

Rating:

5.0

I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!

Rating:

5.0

Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!

Rating:

5.0

We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in

Rating:

5.0

Fast, friendly service