Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr

Make sure rental trucks are sanitized for the next Custoner. Covid-19 is real any ppl can still get it from moving trucks,. Vans, and equipment. If your ppl cannot clean the trucks inside then I suggest you hire ppl just for that job only😂🤣 better safe than sorry. IJS One last thing please, notify Customer's if here is changes by text message or email if the reservations have changed, so that a customer can make other changes, because whether a person is moving in town or out of town. My time is valuable and I wasted my time waiting for a truck that is bad business and yes I am still upset, plus I still had to pay the full price. I should have received a discount off the charges I encounter then the truck was half full, so that was an extra 60.00 in total for gas. The requirements should be bring truck back with a full tank of gas. Plus I was charged for extra miles, so yes I am so dissatisfied with the trip this time around. They did not tell me I was paying extra for mileage.

Personnel in the office have no people manners first thing. When we pulled in this female come out and in a very gruff manner told me and my wife we had to move our vehicles then the manager well that was something else. I have seen turtles move faster then him and all he was doing is the computer work. On the other lot guys / mechanics were very helpful.

I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.

I ordered a 17ft truck online but the location could only provide me a 15ft truck. Although they saved me money and the size was adequate for my needs, I would recommend having the online options match the availability at the site location. Thank you!

Have a real time equipment inventory. I attempted to rent a truck and appliance dolly but when I got to the location no appliance dolly was available.

I reserved a U-Haul at a specific location that was convenient for me and my family. I reserved my truck two days in advance. When I arrived to pick up my truck they did not have my truck. I reserved my truck through the U-Haul app. This location... 6001 Holly Rd, Corpus Christi, TX 78412, did not have my truck. I was sent to another location to pick up the truck. They guaranteed that they would have the truck I reserved or they would reimburse me $50. I would like to collect the $50 for not having the truck I reserved two days in advance.

Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.

I wish the number associated with the location wasn't the generic customer service line, I spent a long time on hold and didn't reach the actual location.

I have rented a few times and every time, they have always been helpful and friendly. Excellent customer service. I made a reservation for the wrong day and they fixed it on the spot. Great place.

Provide a quality product. Maintenance the equipment properly. Become dependable.

this location is always prompt and always have what i need.

Customer service was none existent. Female customer representative just walked by me without offering help nor greeting me. Male customer representative was helpful and made it easy to return my rental.

VERY VERY BAD CUSTOMER SERVICE, Dylin Garcia did not even attempted to help upon return, he told me to figure it out and that no one else has a problem returning equipment, further more Ethan in the back refused to be any help, Ethan put his hands back and replied it's past 5PM and I can not help you. I then asked what do I need to do to return dolly,his response was I don't know it's 5 and I'm not allowed to help you, clearly he saw me pull up and waited in a truck till past 5PM. This is clearly very bad customer service!!!

General manager is very unprofessional and rude. Instead of explaining the process to rent a van he chose to belittle and argue with me in front of other customers. I'll be taking my business elsewhere and will advise all my law enforcement friends and non law enforcement friends to do the same.

As far as I'm concerned, nothing. The staff was very friendly and courteous and the service was quick and easy. A +++!

Kristi was a very nice woman who showed me how to use the trailer and helped me put my car on it. She was extremely busy and she took time out of her day to make sure I was set

All good, no issues at all.

Staff very helpful, fast service, supplies needed to buy were available, truck available when needed. Excellent experience!!! I will use that location again when I need Uhaul.

The vehicle was not well maintained. No windshield washer fluid. Big hole in the seat. As I was driving, I kept hearing a noise but didn't know where it was coming from. I stopped midway during my trip to see if I could find what was making the noise. When I returned the truck go the site, the person checking the vehicle stated that the noise was from the front window seal. The seal was hitting the top of the cab making the noise. That's unexceptional. To pay that much money and to be driving a vehicle that you don't know if it's having a mechanical issue or your load is bouncing around in the back. Not too happy about the experience.

Nice easy drop off!

I use Uhaul a lot and they always provide good service

Logan was very professional, courteous, and efficient. Great personality.

You have four people working the counter no customers in store and no one wanted to wait on me.

alex garcia is not manager material

There was a sign out front saying customers must wear mask, yet not one employee had a mask on. Walked in not greeted or welcomed by anyone. Both times I entered young guys where just on there phones. Do better

Very quick and easy

Smooth experience form start to finish

I was charged for an 1/8 of a tank that the dashboard doesn't even mark, and when I went back to see if I left my debit card in the truck the have no system for that type of thing.

Was helping a friend move. They had a trailer on a short notice. They are making sure no contact is practiced. Very prompt.

I rented a tow dolly and Christopher did an awesome job, he got me in out in no time at all so I could go recover my sons broke down car, Christopher even tolerated my stupid jokes. Thanks Christopher.

Perfect and fast.

The wait time was ridiculous. The workers did not greet us when we walked in or welcome us. Won't go back to this location agin!

The security code that was created at the time of rental did not work.

AC had a problem..

Answer the phone. Called repeatedly and just got put on hold for 20minutes

everything was great and the after hour drop off worked out great. thanks once again

excellent~

The truck I was given should not be rented. It is unsafe and not well maintained. The steering has a lot of play and the truck travels in grooves substantially. The AC does not work consistently! Horrible experience!!!

Alex, Christopher and Christi are awesome. Thank y'all so much!!:) great customer service!

The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you

Kristy was very helpful and professional.

Everyone there were truly trying to help me, and All other customers .

Waited outside while employees went in to open at 7 with no greeting or acknowledgement. Manager was working but no friendly interaction. Person checking in did not have all rented equipment and could not do credit. Very unfriendly and no service. Did not have ordered dolly, truck was dirty. Service was very slow and not very helpful at pick up and drop off. I will use another options for all future moves. Please call me at +17133853566 if you would like more info.

Customer service dept is lacking at best. Workers are either under paid so they dont care or overpaid for the amount of effort they put in.

Windshield wiper blades were completely worn out and I had to drive almost a 1000 miles in rain and could barely see the road. Very dangerous for me. Very upsetting

Great Job

Keep up the work!

Nothing ...great experience....

The guy who help me I believe Dylan finished with a customer. I waited Another 5 mins or so until the other guy ask if he was going to help me. Well turns out he had his phone out where I can see it and was texting while I waiting in line for my u-Haul. No one even said we'll be right with you.

Light inside the storage unit would make it perfect.

Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.

The manager was rude as well as one of the girls working there, none of them was helpful at all.

The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.

The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.

The staff were always friendly and helpful.

The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!

Nothing much to say, they were helpful and polite.

Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!

Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.

There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!

This facility meet my needs and the convenience of this location meet my needs

The staff were accommodating and courteous

We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...

Nice people.

Great employees

Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.

March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!

Facility was clean and staff was friendly.

I was pleased with the security Uhaul provided, while my things were in storage. Thank you

Very helpful staff.

It was what i needed. I found very friendly personnel. Thanks.

Great service...

Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.

Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.

I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!

Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!

We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in

Fast, friendly service

One of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.