Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr

Rating:

5.0

I dealt with two different employees at pickup and return. Both were friendly and professional. Thank you for making the rental and return so easy.

Rating:

5.0

Pleasant and helped me go the route of disputing the extra miles on account after

Rating:

5.0

Keep up the excellent service.

Rating:

5.0

All the staff here has always been very helpful, quick and down to business but cordial at the same time! A little out of the way for me but I go for the service when I need it!

Rating:

1.0

Make sure that uhaul puts down that u returned equipment they tried charging me for days i disnt have trailer and it had been returned already

Rating:

5.0

Lovely staff

Rating:

3.0

Very expensive to haul cross country cost more than doubled from a month ago going to buy own trailer

Rating:

5.0

Freddy is an outstanding asset to this wonderful company. Thank you for making my rental go as smoothly as possible. Kristi he is a keeper!!!

Rating:

5.0

Great visit. Well maintained equipment.

Rating:

5.0

Customer service went above and beyond expectations specialty during the holiday season

Rating:

5.0

The posted drop off instructions were a little unclear to me, but the representative was great!

Rating:

5.0

Great equipment; great people.

Rating:

5.0

Courteous personnel and very clean location.

Rating:

3.0

At drop off I went inside and a woman was sitting behind the desk, watching a movie on her iPad. I stood and waiting until she called me up and when she did it was with the most labored voice ever, like I had ruined her day by interrupting her show. I then drove the trailer to where she needed me and saw a 10 truck/trailer backup. It was clear these people working the pickups and drop offs were swamped and understaffed while the 2 people working inside sitting on their biscuit. I told the guy about the light and he said he’s so sorry and he would “ground the trailer” this hopefully meaning it gets fixed before someone else has to look at it. I then went back inside to the super pleasant movie watcher behind the desk and waited for her to call me up. She did and when I asked for a receipt it was again the end of the world. I left feeling bad for the overworked pickup/drop off folks and pissed off for feeling like a burden when I wanted a receipt.

Rating:

5.0

Keep up the good work

Rating:

3.0

Everything went pretty smoothly...

Rating:

5.0

Truck was ready for pick-up when I got there...thanks!

Rating:

5.0

Staff was fast , explained everything with understandable words ❤️

Rating:

3.0

Trailers are old, all need to be upgraded to quick connect hitches instead of screw types that get stuck, also make your app work, it will not work to return your trailer ever,

Rating:

3.0

Vehicle alignment is off and dangerous at highest speed.

Rating:

4.0

Employees could be a little more friendly. Trucks right exterior mirror was so loose that it became a driving hazard for me...almost got into a few accidents because I could not see my right side. Brakes need adjusting.

Rating:

1.0

U Haul here I. Corpus Christi,to sucks big time

Rating:

4.0

Staff were really friendly and attentive. They were extremely helpful and made sure I had everything I needed. Will definitely use them again.

Rating:

5.0

Thank you for your service

Rating:

5.0

Used this location 3 times without issue. Thank you.

Rating:

5.0

I rented a U-Haul trailer from Corpus Christi, Tx and made it here to Dallas fine! The pickup and drop off was great and easy! Thanks Dwight Curry

Rating:

3.0

Poor signage

Rating:

5.0

Customer service was excellent ❤️

Rating:

5.0

Nothing, everything was perfect. Excellent customer service.

Rating:

3.0

The staff were not friendly. When I told them I thought there might be something wrong with the fuel gage they just stared at me and said they would look into it. I was not informed that it would be 3-5 business days for from my deposit. Overall horrible customer service.

Rating:

5.0

Outstanding (like a farmer standing in his field) service, from saleswoman to the gentleman connecting the trailer, to returning the trailer. Polite and courteous without the phony or fake courtesy. Genuine Texas friendliness. Thank you kindly.

Rating:

4.0

The staff, I forgot the name of the individual who helped me, but he was excellent.

Rating:

5.0

Very good service

Rating:

3.0

The truck was clean; however, the suspension on the truck was shot. Roughest ride of my like.

Rating:

5.0

The service at this location is always stellar. The young lady that helped me is especially nice.

Rating:

4.0

Thank you for being available & open for services provided at an unexpected, but critically important time of our lives.

Rating:

5.0

Awesome service, everything went smoothly!

Rating:

4.0

drop was easy staff member on duty was super

Rating:

3.0

The woman who dispatched my truck was not friendly, but when I returned the truck Kristi ( the manager) was very helpful and friendly. I give her kudos for listening to my experience with the first employee at dispatch. Then she corrected the situation. The truck was clean and the store is also very clean.

Rating:

1.0

I would not recommend this location or U-Haul to anyone. I have 10 charges on my credit card and I have returned my equipment.

Rating:

5.0

Management was great and workers .. i apréciate all the hard work.

Rating:

5.0

Great costumer service

Rating:

5.0

I use this location frequently and everyone is outstanding. I have never had any issues and it’s always easy in the process!

Rating:

4.0

The 2 customer service people I dealt with were so courteous and polite.....it was a pleasure doing business

Rating:

5.0

I thought everything was great. I had a wonderful experience.

Rating:

5.0

The woman there made the drop off as simple as possible and it was so easy!

Rating:

5.0

very friendly staff

Rating:

1.0

Very disappointed left the uhal empty of gas and made it our responsibility to maintain it and was told that it’s our responsibility to fill it up cause of other people that’s not our fault. And the place just overall horrible

Rating:

1.0

Customer service was disappointing. Details are very important when renting a vehicle.

Rating:

2.0

I reserved a truck with a utility dolly a week in advance. When I arrived, I was told there were no dollies, and that none of the other nearby locations had one either. There were several new dollies available to purchase, but not to rent. And I was told I could not purchase one and return it if used (even though it seems like it would have been better for the business to bring those into their rental supply.) The customer service agent was somewhat rude, and I developed an attitude in response. I canceled the initial reservation and left, then realized I didn't have time to make a reservation elsewhere. So I returned, rented a truck without a dolly, and from that point on the experience was fine. But it was initially very frustrating and I would not rent from that location again in the future.

Rating:

5.0

Thanks for the promo!

Rating:

4.0

Wish there was a light inside the unit. Being indoors the unit it very dark inside

Rating:

5.0

Convenient location, professional, friendly staff.

Rating:

5.0

Mikayla was so great! she helped my dad and I switch units so he wouldn’t hurt his back and was patient and kind the entire time.

Rating:

5.0

The two girls that work the desk. Went above and beyond for me every chance they got. They are awesome employees.

Rating:

3.0

One day I was moving stuff around in my storage, so I had to put a few things in the hall way and my door was open but. I admit a few of my things were blocking the hall way. Mind you there was nobody else in the facility. But I guess some contracting help needed to use the restroom. And instead of asking me to move my stuff or anything he goes to the office to complain I’m assuming. So what happens a dark skinned lady with curly hair comes and yells at me that “You Can’t Be Blocking The Hall Way Like That !! There Needs To Be Room To Walk!!” I understand I told her but there was no need to make a big scene yelling from the office door way. Pretty much disrespectful at the most in front of customers also. Also the air conditioning needs to be looked at because that little wall ac cannot cool all those rooms. That’s not what I paid for

Rating:

5.0

Moving from New Mexico to Corpus Christi. Apartment lease agreement went soured. UHaul staffs at both facilities (dropoff and storage) on SPI DR highway were extremely helpful and understanding. They found ways to help us by providing us temperature controlled storages for our belongings for free. They were very helpful and nice. I have used UHaul before. These staffs went beyond to help us. Thank you.

Rating:

5.0

Thank you to Kristi and team for the personalized service!

Rating:

5.0

1. Train staff to keep AGE of customer in mind. We’re 73 assigning #101 caused inconvenience walking extra feet! My husband uses a cane. Though we still walk - doing work while walking is best to keep distance short!! I was shown the map . Though it showed it on the corner & being the first “I didn’t think to take the entrance door into consideration! 2.Light inside the unit would help tremendously!! 3. Staff - Talk to each other! I set up storage. The staff lady said she’d leave the “ clicker under cabinet”due to my daughter & son in-law were driving in the 27ft U-Haul truck to drop off some items from out of town. When my daughter arrived first staff lady was not around & no one knew anything about it!! No clicker was given to her!! The following day I drove by there & the staff member looked under the counter & THERE IT WAS!! Mush easier to enter w truck! We will continue using U-Haul.we’re not done moving. Hopefully one more truck load! We’re learning as we go. It would help if staff were more in tuned to what a customer needs to make the moving easier & less stressful!

Rating:

1.0

Very bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn’t introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…

Rating:

4.0

Need to fix entry gate

Rating:

1.0

During the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.

Rating:

4.0

Directions to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.

Rating:

1.0

I was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP

Rating:

5.0

Just need lighting inside storage unit

Rating:

5.0

I love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.

Rating:

5.0

Your online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was excellent in every way.

Rating:

5.0

Thank you

Rating:

3.0

Employees lazy and on cell phones. No one is trained on how to rent out

Rating:

5.0

Amazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️🔥

Rating:

4.0

The price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.

Rating:

5.0

John Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.

Rating:

5.0

I had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.

Rating:

5.0

Thank you very much for your help ! In taking care of my things .

Rating:

1.0

Had my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.

Rating:

5.0

Overall it was a great experience! 💜

Rating:

5.0

Thank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏

Rating:

5.0

Climate control is no joke…excellent!

Rating:

5.0

Excellent staff

Rating:

2.0

Had reservations for storage when arriving they had no units and sent us across town

Rating:

2.0

I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.

Rating:

5.0

My go-to U-Haul.

Rating:

3.0

I got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I’ll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it’s awful. Cg

Rating:

5.0

I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!

Rating:

5.0

Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!

Rating:

5.0

The staff are awesome. I highly recommend them.

Rating:

3.0

Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!

Rating:

4.0

Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn’t have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!

Rating:

5.0

All the employes were very helpful courteous The rates very reasonable..i would definitely recommend this facility to friends and relatives

Rating:

5.0

The staff was very informative and easy to work with.