Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at S Padre Island Dr
Austin C. on
Make drop off easier
JOE W. on
Have used this location numerous times. No issues.
LUIS P. on
Great employees
Anthony B. on
Only bad things 1. Gate being broke the whole time I used the storage 2. Moving my stuff out was annoying considering the lights near my unit were out and it was hard to see inside unit. Everything else was great the temp in my storage was great and the employees were nice.
brandon h. on
Simple and easy check in process
elizabeth w. on
Both employees in what seemed to be a bad mood or just hated their jobs. I was friendly and even cracked a joke and note even a smile it made me feel very uncomfortable. To top it off, I need to purchase an adapter and since the employee could not "scan" the first one he got a second, cheaper, one. The next morning we are schedule to leave and the lights were not working. We headed back to store and the employee was adamant it was my vehicle. After all, it was the adapter that was not adequate for my vehicle. After being 2 hours off our scheduled course, he tells me I need to pay the $2.00 difference. I, of course frustrated and upset at this time, stated, "really!" He stated angrily that he "just could not give it to me for FREE" Umm, I did pay for the first one and it was not my fault that the ADEQUATE adapter would not scan and he put the other one on my car. It is his job to know which ones are adequate for which vehicle. I just keep thinking, what if we did realize the lights were not working and we had an accident or got a ticket. They have no customer service skills and didnt even apologize for the situation, just seemed annoyed that they had to do their job.
Noe Q. on
Remind closing time
Jaclyn R. on
Just continue doing what your doing
Sean F. on
Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.
Susan N. on
Service people were great. Helped us upgrade to a larger truck and even had to add a small trailer at the last minute with no problems.
Arend Pieter O. on
I orders a Dolly Wijchen was not in the truck when i pickles iT up. Had to drive back for iT the next morning. Advice: make sure all is really ready for the customer.
Don J. on
I’ve always have had excellent service with uhaul at this location. Thanks again Don
Nicholas J. on
The whole process was pretty smooth. The trailer was pretty beat up but worked for its purpose. Also there was a really long line when I went to return the trailer.
David S. on
They are quick, professional and courteous.
Alan S. on
I was told on the phone that this would take one hour. When I got there they said that it was drop off for the whole day. I did not have a ride. They did get done in 2 hours, but I thought an app was just that, not a drop off time..
Bonney M. on
I have photos proving I returned the truck with the same amount of gas, but I was still charged for more fuel. My vehicle was not ready at the location I was suppose to pick it up from. The rep at the first location appeared to be highly intoxicated. ECt...
Tim M. on
The truck was worn and pulled to the left when braking. Lack of general maintenance. Staff was average.
Henry L. on
More help with instructions on how to use equipment. I had to ask for the little instructions that I received. It still went wrong in using it. It cost me a lot of time and distress even after friends came to help me. When pushing the car on to the tow trailer caution user that it can go over the slot where the tires are supposed to rest. We had a very hard time getting vehicle off. It took 3 men 2 Jacks and serval wood blocs to get vehicle back over front stop. It would have been cheaper to get a tow truck.
Cristobal L. on
The air conditioning was not working. It was like driving in a sauna. Driving in the middle of the day in south Texas, in the summer had to be one of the worst and most difficult driving experiences.
richard g. on
Not their fault, but someone chain smoked in the truck and I had to choke on stale smoke for 17 hours, wasn't pleasant.
Mike B. on
Good job
John L. on
Nice people.
Nicholas B. on
The truck was low on both engine oil and transmission fluid, I discovered the low transmission fluid after the truck was shifting erratically. The problem subsided for the rest rest of the first day, but upon hitting traffic in TN on the second day, of our four day trip, the transmission kept shifting hard and placing itself in the “Allison default mode”which limits the transmission to drive only. I was able to reset this condition after restarting, but it was a terrible experience in traffic and added a great deal of stress to the already stressful situation of a 1400 mile military move, my schedule is very stringent and thankfully the truck delivered, but I am very disappointed in the overall mechanical condition of that vehicle. I have used U-Haul for my last 4 moves and I will be transferring again next year, but I am strongly considering utilizing another company for my moving equipment needs. On the contrary, the customer service and friendliness of the staff is great, and that I really appreciate.
Sheree G. on
Have staff that understand your "policy". Do not give out incorrect information creating a stress full experience unnecessarily. Have working computer equipment.
Charles B. on
Key had some trouble turning in the ignition.
Barrie F. on
This is not the first time I have used this particular U-Haul location and you are always greeted by bright energetic people who are happy to take the time to get you exactly what you need. They never (ever) try to oversell you. You can tell that these guys work hard for their paychecks because they are nearly always multi-tasking and on the move. But as I stated above they are very much focused on the customer so they always immediately stop what they are doing to help a person that catches their eye. What a rare and refreshing experience these days, I don't rate 5 stars unless your business is above and beyond, every employee at this Corpus Christi location should be recognized for their efforts.
Terry F. on
Very inattentive staff. Lackadaisical and unwilling to help. I had an appointment to have a hitch installed, which I initially cancelled because they said they couldn’t do it on the day I had my appointment. I brought it back the next day, and it took the over 8 hours to install a hitch on my vehicle. Terrible staff and service.
Robert M. on
Hire more employees to better serve your customers.
ALBERT G. on
The only problem I had was tank wasn’t full , as I’m used to getting them with a full tank which makes it easier, no guessing on how much to refill when returning
David S. on
Front of truck was covered in bugs. Cab was clean. Box was swept but had sticky substance on the floor. Ramp was sticky that changed to slippery as we loaded and unloaded.
Eduardo C. on
Short over weight Afro-American guy was not very friendly. Spoke to me with an attitude as if he didn't like working there. I don't go to a place to have to deal with people like that if i knew before hand i would had not used this location's service.
Brian B. on
Told person helping me that screw Jack on trailer was binding up, he told me I must have hit something with it before he even looked at it. Charged me extra for mileage, which is ridiculous
ELENA R. on
Website, tried to check in and another gentleman was having trouble, we could not check in vehicle. We left keys in box , due to website problems per your request by your employee, who was working late, thank goodness.
Hiram F. on
Wait time is ridiculous!! 20 people in line to rent and only one employee
Jack S. on
Andre met me in the parking lot when I pulled up with the car transport. He made it so easy to return. Thanks Andre.
stanley u. on
they install the wrong hitch on my Cherokee trailhawk .it was for a different model and now told me it could not be taken off and I will just live with it and the general manager is not around and will not return emails or phone calls. I was never told it could not taken off once installed very unhappy since the car is a 2019 only 3 months old. I have turned this case over to my lawyer. I didn't want to go that course but, I feel I have no other choice.
James W. on
It took about 30 minutes to get the truck,
FRANZ P. on
Staff made two mistakes which caused me delays. Got the wrong information in the contracts and they didn’t have a printer the whole weekend
Robert C. on
did not receive a printed contract nor get one via email like i was told.
ED A. on
The only problem was there was no place to leave my vehicle. The people were friendly and very helpful.
Keegan B. on
The did not fill up the tank like I was lead to believe. At least half full. The 40$ credit I received for gas wasn't enough to cover the 68$ worth of gas needed to fill the tank.
Nader N. on
Great team great people great company Thank you for your services
justin m. on
Thoroughly inspect vehicles, I wanted to keep the 9mm Desert Eagle I found in the vehicle but I turned it into the police just in case.
Kevin C. on
The truck was in good condition and the employees were friendly, however I was given a truck that had had approximately 1/4 fuel in the tank which wasn’t even enough to make the initial trip. I had to put fuel just to leave the area I picked it up in and then fuel again after the use of the truck. I also had to remind an employee of the dolly before I left so I didn’t get charged for it missing. The truck wasn’t equipped with it even thou I ordered it in advance. My only suggestion would be to better monitor and maintain the fuel. Especially for someone that reserved a truck for out of town use. Also I feel this small truck was very expensive for just 40 miles use. I paid $130. In town use for the same mileage in Corpus Christi was $29 for the same truck.
Miranda M. on
The equipment wasn’t the problem. I asked if I had to take the dolly with me because I was on able to fit it in the trailer and I knew I wasn’t going to be able to fit it in the trailer they had no issues when I asked that before taking the item. Once I had another member of my family drop off the actual Dolly, the representative told my family that we needed to take the item to Colorado. Why would I need to take it if I could just return it the next morning after renting the trailer???
Keith C. on
Extremely inefficient at ckeck-in's and check-out's of equipment by person's handling rental contracts as well as inspecting, connecting and disconnecting equipment leaving long line of customers standing in store and no one handling administrative functions. Should have a lot person handling equipment and administrative people handling equipment rental contracts.
roger c. on
Confusion after I returned the trailer. Multiple calls asking when I was going to return trailer.
Tristan A. on
Was a bit busy when I went to pick up had a wait in line for about 30-40 min but other than that everything was top notch.
Doug E. on
Get more staffing. Location doesn’t have enough help to cover customer demands. 5 minutes after I had picked up the box truck I heard a squeaking noise and the the a/c went out. I called the location directly and was on hold for over 25 minutes knowone ever andwered the phone. So I called the cust service #?listed on the rental agreement waited another 40 minutes still knowone answered that call either. So I then drove back to the store to see if I could exchange it because it almost a 100 degrees outside and I had to dive a 200 miles and they told me to get in line to be waited on because the didn’t know if they had another rental truck to give me by this time their were about 20 people in line and I didn’t have that kind of time to be waited on! I had hired help with me I was paying 2 guys 20 bucks an hour and I had already wasted 2 hour which was 40$ out of my pocket plus at .99 cents a mile I had to drive back to the store which also cost me 25$ so right there I’m already down 65.00$’s I was very upset and couldn’t wait in that long line so I kept the truck when I returned it again and spoke to 1 of your agents about my issues she said it didn’t matter about the A/c and that I shoulda called the road side assistance! All that she could do for me is give a 10.00 discount! I just bought my 1st new home and was moving in that day and it was supposed to be an exciting day but it was ruined by your company as it put me over 3 hours behind I moving and was very costly to me to say the least! I hope this helps with the next customer that uses u-haul’ rental service as I will never go back there again!!!!!!! Worst experience of my life renting a moving truck hands down bar none!!!!!
Joseph H. on
Pleasantly surprised with the level of service, especially at the pickup desk. Much better than 3 years ago when we used U-Haul moving from San Antonio to Corpus Christi. Didn’t even get out of SA before blowing a tire and had to wait for 3 hours for roadside service. Thanks for the much improved service.
Dolores P. on
This is my go to UHaul, would not go anywhere else, great staff, they work hard and maintain a professional attitude with respect.
Doug W. on
This truck should not have been rented out! Truck was clean but one we were loaded and n the road the truck vibrated so badly we could not go over 55 on a 75 mph highway! It too ya 4 hours to make a 2.5 hour trip! The front driver tire was literally bouncing up and down causing the vibration. The truck continually with veered to the right as well the whole trip. This was a 26 ft truck fully loaded truck! I still can’t believe the previous renter would not have told someone at U-Haul about this! This truck has no business on the road!
Mike C. on
Great work! Easy reservation guide and usage.
Jeff P. on
Very busy. Mood more staff during peak periods
Jadi O. on
Steering wheel had a little bit of play in it. Other than that the 15 foot truck was easy to drive.
Kevin D. on
The customer service was excellent! The equipment was priced just right. Thank you all for helping us make a huge change to our ??.
Tony G. on
Amazing staff thank you
Natividad F. on
Awesome staff , thank you !
Brian A. on
We had a few problems with this location. Our original reservation was accidentally refunded, so we had to set up a new rental over the phone after we'd already picked up the truck. The person who helped us over the phone was very apologetic. We were told that everything was taken care of, we were given an extra day and an extra 100 miles on our rental for the hassle. The next day, we were called again and asked to give them the equipment number of the auto transport we had, because they didn't have that information in their system, despite us having a contract that was printed off their computer with all that information. Everyone we talked to was nice and friendly, but it was by no means an easy transaction overall.
Leslie H. on
Andres was very professional and courteous!!!
Christine M. on
Very good service. I booked on line which made it much faster to process the order and get me into the van ASAP. Very easy process with no hick ups!
Sean H. on
Furniture pads I rented were damp and smelly. Could not use all of them. Trailer had trash and dust in it.
Genaro T. on
My debit card was charged 2 times and I will not be able to use my funds for 3 to 5 Business days. I live pay ck to pay ck. So it a big Beal to me
Joseph G. on
Fast friendly service! Clean store and bathroom
ENRIQUE G. on
None
javier l. on
Not much, service was prompt and professional, good work.
JOE W. on
Third time using this location. Good service both times.
Texas S. on
The Port Aransas Texas Sandfest thanks you
Bernard Z. on
Location is a total embarrassment to uhaul. If I could give a negative commment I would. This ordeal caused me to be over 2 hours late for an appointment.
Jimmy D. on
Thank you
DAN C. on
Truck was in good running condition but was pretty dirty. Even the windshield was a mess.
texas S. on
Nice people to work with equipment was elecellent
PAMELA S. on
The guy who gave me the keys to the truck was rude. Told me I couldn't leave my car there to use the uhaul to move my stuff. I'm from Washington, I was alone to pick up the truck and had guys waiting for me at my place to unload. (These guys were from moving help and I was paying them to load/unload). He told me I would have to get someone to pick up my car because I couldn't leave it there. Then complained he had to park way in the back. I had to move my car to another parking lot next to the uhaul site and then go meet the guys. This was all after I called in the morning to move up my pickup time and was told the site on Rodd Field was open at 7am, only to find out it wasn't. I had to call two different numbers to find out where I could get a truck, all this while my guys were waiting. The guy who actually checked in the truck that I brought back early was very nice. I have used Uhaul several times in the past and this was the worst experience I've ever had. I have move from Washington to Minnesota, then back to Washington and now to Texas. I would never use that location again. Spent thousands there, not impressed with that guys attitude!!
Maria W. on
The staff wa so courteous and professional. Thank you for making my experience pleasant.
sueanne o. on
March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!
Cecelia M. on
Facility was clean and staff was friendly.
ELIDA R. on
I was pleased with the security Uhaul provided, while my things were in storage. Thank you
Michael D. on
Very helpful staff.
Charles C. on
It was what i needed. I found very friendly personnel. Thanks.
darrell r. on
Great service...
Richard C. on
Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.
Hector H. on
Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.
Susan M. on
I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!
Michael H. on
Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!
KIM B. on
We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in
Teri G. on
Fast, friendly service
Michael M. on
One of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.