Was charged for gas and I put gas back to where the gage was it wasn't full and I was charged 24 dollars for 7 gallons did mobile pick up and still waited almost a hour even after showing my phone with the pick up code for keys purchased a dolly and wasn't given one at pick up had to drive all the way back for one I paid for a utility dolly only got a regular one
Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at S Padre Island Dr
Super fast service
Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.
I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.
Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.
The security code that was created at the time of rental did not work.
The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you
Light inside the storage unit would make it perfect.
Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.
The manager was rude as well as one of the girls working there, none of them was helpful at all.
The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.
The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.
The staff were always friendly and helpful.
The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!
Nothing much to say, they were helpful and polite.
Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!
Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.
There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!
This facility meet my needs and the convenience of this location meet my needs
The staff were accommodating and courteous
We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...
Nice people.
Great employees
Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.
March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!
Facility was clean and staff was friendly.
I was pleased with the security Uhaul provided, while my things were in storage. Thank you
Very helpful staff.
It was what i needed. I found very friendly personnel. Thanks.
Great service...
Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.
Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.
I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!
Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!
We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in
Fast, friendly service
One of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.
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