Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was inconvenienced and told to pick up my U-haul at a different location in Iowa (30 minutes away from original location). This took time and money out of the tight schedule with packers/movers.
I ended up needing several hours extra prior to completing my drop off in Corpus Christi, TX. However, I was conveniently charged for this even after notifying that specific location. I feel there to be an imbalance of expectations and bad business in charing ~$90 for the extra 6-hours on the day of return 07-14-25.
Also, upon return the lady working outside remained on her phone using headphones, which I feel is dangerous when dealing with large vehicles coming in-and-out. It seemed to be a personal call; she should be re-directed to remain phone-free to insure her and customer safety. Additionally, the owner or manager of this facility Ms. Dunn also seemed more interested in texting on her phone while interacting with me as a customer when I was asking about additional storage on 07-13-25. The only helpful person was the gentleman at the front desk on 07-15-25; he made eye-contact and free of any personal electronic devices.
CARLOS V
Rating:
5.0
Customer did not leave a comment.
BETTY R
|
First Impressions
Rating:
5.0
All the employees were Awsome
GABRIEL B
Rating:
5.0
Customer did not leave a comment.
FORTUNATO T
Rating:
3.0
Employee had no idea about the 20ft truck. I asked about MPG, who to call for maintenance issue and the employee had no clue
DONIVAN B
Rating:
4.0
Customer did not leave a comment.
Shannon S
Rating:
4.0
null
Pedro R
Rating:
1.0
Not friendly when I was trying to make the rental. Then upon return of equipment, the guy said “I’ll be right back” and never returned. I had to use the mobile app to check in the equipment myself being normal business hours. Then when I went inside to take the key they guy said, I m going to the restroom, he can help you”I told him… that he never went outside to help me.
Graciela N
Rating:
5.0
null
KASI D
Rating:
5.0
N/A
Leonard F
Rating:
1.0
My wife and I are still VERY angry at U-Haul for our truck pickup experience in Corpus. We were originally supposed to pick up the truck at 9:30 am 6/29 for King Movers to Load the truck. We got a call late Saturday afternoon (6/28) that said they don't have our 20' truck. They would give us a 26' truck at a different location for Pickup at 11:30 am, at that time King Movers could still fit us in. Early Sunday Morning 6/29 we got another call from U-haul that that truck wouldn't be available for pickup until 1:30 pm. Now King Movers cannot help us. We have to scramble to find movers, speedy amigos can load at 2:00pm but is $95 more for the late booking. I go to the designated pickup location at a little before 1:30 pm, a 26' truck is sitting there. I go inside and they say we can't have this truck because it is only certified for in city moves, What? It has an Arizona license plate, how did it get here then. They tell me sorry the 26' truck you are supposed to get is not here and we cannot get ahold of the renter. I said I see several larger trucks on the lot, what do you have. Oh, they have a 20' truck which has been there since this morning. I said why didn't you call me, I had originally booked a 20' truck. They said sorry we didn't know. What? This was a terrible experience with picking up a truck and it cost me more money and extreme stress. Please do better! I think U-haul should refund me the additional $95 it cost me to hire last minute movers, would love a call about my experience.
Scott Donevant 281-773-9555
Scott D
Rating:
5.0
Prompt, courteous,
Annette B
Rating:
5.0
Ms. Kristi provided excellent customer service!
I will most definitely rent equipment from that location again because of her!
Thank you kindly Ms. Kristi!!!
CARLOS C
Rating:
1.0
I had rats in my storage All my stuff was bite up
kiaya s
|
Overall Experience
Rating:
5.0
N/A
LEONARD F
Rating:
5.0
Very Helpful when other locations found it Difficult to find me a 20 foot truck.
FREDERICK G
Rating:
5.0
Customer did not leave a comment.
Jose E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brendon M
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
4.0
Customer did not leave a comment.
STEPHEN J
Rating:
4.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Customer did not leave a comment.
Jose E
|
First Impressions
Rating:
1.0
Not friendly when I was trying to make the rental. Then upon return of equipment, the guy said “I’ll be right back” and never returned. I had to use the mobile app to check in the equipment myself being normal business hours. Then when I went inside to take the key they guy said, I m going to the restroom, he can help you”I told him… that he never went outside to help me.
GRACIELA N
Rating:
4.0
Customer did not leave a comment.
PEDRO R
Rating:
5.0
Customer did not leave a comment.
DAIRON F
Rating:
4.0
Check engine light went on after leaving the U-Haul location and stayed on the reminder of usage.
Joseph B
Rating:
1.0
Very long hold times. I needed a charge removed and the manager assured me he'd do It Later. The next day I saw that was not removed so I called that location and was put on hold, Again for a very long time. My call was transferred to a customer service representative from a call center, that person informed me that the manager still had not removed the charge and had left for the day. I don't have any confidence that it will ever get resolved.
ADRIAN M
Rating:
5.0
It was great thank you.
William S
Rating:
5.0
Staff was exceedingly prompt and polite and helpful at this location. Incredibly helpful.
JAMES W
Rating:
4.0
null
REUBEN R
Rating:
3.0
The individual backing people up to trailers needs to be verbal instead of just hand signals. He backed me into a trailer. I now have a dent in my bumper
MICHAEL R
Rating:
5.0
null
RACHEL L
Rating:
5.0
Great fast service
Sharon R
Rating:
5.0
null
DANIEL S
Rating:
5.0
null
JOSEPH R
Rating:
4.0
null
Martin R
Rating:
5.0
So easy, convenient and affordable to rent at this location. I don't need to own a big trailer because I can be in and out fast and a low price.
JAMES S
Rating:
5.0
Nothing. Richard was very polite and made the experience a delightful experience. Great customer service, and stayed after hours to assure my rental was taken care of.
Sean M
Rating:
5.0
Full tank of gas, I filled it up only used quarter tank was told no gas money back
Gilbert P
Rating:
5.0
Both associates (male, female) were extremely helpful and attentive at pick-up and drop-off. Got me in and out. I did not feel like I was being cheated.Great customer service.
KOREY H
Rating:
4.0
null
RANDALL K
Rating:
4.0
Thank you for letting me able to read the U-Haul without any hassle or deposits that really helped you guys were great thank you
ROLANDO S
Rating:
3.0
null
Alfonso F
Rating:
5.0
All was good
CHRISTINA D
Rating:
4.0
null
Christopher O
Rating:
3.0
Have the people working with the check in processA little more courteous and knowledgeable
OCTAVIANO D
Rating:
5.0
No problems
JOHN P
Rating:
5.0
null
KRISTI L
Rating:
5.0
Everything great
HAROLD R
Rating:
4.0
null
CHRISTOPHER M
Rating:
5.0
Everyone at U-Haul was very nice
WILLIAM R
Rating:
1.0
I ordered a truck for 04.07.2025 at 8 PM at Corsica in Corpus Christi. I tried to use your application to get a code to the key. U-Haul's application did not work. 3 different agents could not help me over the phone. I lost a lot of time a lot of nerves . I had to go in the morning to the different office to get a different truck. Nobody warned me that your application is defected and might not work.In my opinion I should get the whole truck rental for free,. I need official apology from the company. The company should have no right to use defected application. Agents helping clients should have a possibility to give a code to the key over the phone. Agent should warn clients, that application might not work. I was extremally upset trying for 2 hours in the evening to solve this problem.Total disaster U-Haul
Adam W
Rating:
5.0
No improvement needed. Had a great experience with the team. Appreciate it!
EVAN W
Rating:
5.0
Trailer was dirty but staff was phenomenal, everything was good
LUIS M
Rating:
5.0
null
Thomas J
Rating:
5.0
Everything went smoothly
Urbana F
Rating:
5.0
null
Luis T
Rating:
5.0
null
JACK L
Rating:
5.0
null
JACK L
Rating:
4.0
Well all was a very good experience, but when I had a flat tire on the trailer, I called the location I rented the trailer from, Richard the team member I spoke to seemed to not really care that I had a blow out and kind of rushed me off the phone without concern. He simply said to scan a bar code, which I did not what he was talking about. Instead of expressing some concern, and help me through the process of having a flat tire on the trailer I rented he rushed me off the phone. I had to call the 1800 number in which Tiffany was very helpful and expressed care to our ordeal. Other then that everything was great !
RICHARD B
Rating:
5.0
null
Mary G
Rating:
5.0
I believe all services at this location are excellent.
SEVERIANO M
Rating:
4.0
null
Ana D
Rating:
5.0
null
richard s
Rating:
3.0
No utility dolly available
KEALAN L
Rating:
4.0
null
Arnoldo T
Rating:
5.0
The person I dealt with was professional, pleasant & attentive.
James A
Rating:
4.0
null
AMANDA V
Rating:
4.0
Customer did not leave a comment.
AMANDA V
Rating:
4.0
Do not do an app rental.
Lawrence L
Rating:
5.0
The person I dealt with was professional, pleasant & attentive.
JAMES A
Rating:
4.0
Customer did not leave a comment.
Arnoldo T
Rating:
3.0
No utility dolly available
Kealan L
Rating:
5.0
Customer did not leave a comment.
STEVEN C
Rating:
5.0
Customer did not leave a comment.
richard s
Rating:
5.0
Customer did not leave a comment.
GLENN S
Rating:
5.0
Customer did not leave a comment.
DASIEL R
Rating:
4.0
The employee who handed the truck off to me didn’t do the required walk-through verifying the truck condition prior to leaving. She was still new and I had never rented a UHaul before so it was a perfect storm of being clueless lol. She was very nice and friendly regardless. Other than that it was a smooth and seamless experience.
Esteban H
Rating:
5.0
Make a reservation to cut down pn pickup delay.
MALCOLM M
Rating:
5.0
Customer did not leave a comment.
JOHN C
Rating:
5.0
Customer did not leave a comment.
Brian G
Rating:
5.0
Customer did not leave a comment.
ANDREW R
|
First Impressions
Rating:
3.0
Truck was not filled up with gas
cathey e
Rating:
4.0
I rent trailers or trucks fairly regularly from you guys at Uhaul- once a year or so. I’m not a HUGE customer but always come back:) very pleased you are always there. This trailer we got this time seemed to sit a little weird- compared to other Uhaul trailers I’ve hauled with this same truck. (And Uhaul installed the great hitch on this truck many years ago - I think in 2018.) Anyway- the trailer I rented pulled ok but was really slanted like aimed down in the back, like the trailer was more suited to a smaller vehicle with a lower ball. It made it quite easy to load stuff because we literally had to step up maybe 5 inches, but it kinda freaked me out to pull something aimed at the ground like that. Fortunately there are zero hills in route. Your Uhaul rep at pickup said it was normal, (as did the rep at the drop off.- said some of them are just like that.) It looked SO weird that people on the road thought we had a trailer problem! Honestly it pulled fine - and we did put everything to the front of it and strapped things in individually in hopes weight would level it better… but it changed nothing lol. We didn’t have anything heavy actually- just stuff from my college kid’s dorm. I planned to just carry it all in the bed of my pickup but the weather said Rain for DFW area… so I rented the Uhaul trailer, and my bed of the pickup went empty:) We parked for a snack at a Buccees and parked by two same sized Uhaul’s being pulled by same height pickup trucks- and theirs sat level- there is something messed up with the format of the hitch arm on the particular trailer I got. Next time I will ask for a better match for my truck. Anyway- the rep at the Corpus location was very fast and efficient. Convenient location too. No complaints really except wished for a better suited trailer that didn’t sit weird. It wasn’t super clean inside just some miscellaneous dusty dirt debris and a piece of trash stuffed into one of the inside rails. Nothing gross. Outside had a few minor dings/dents but it was no issue.
CORLISS H
Rating:
4.0
Customer did not leave a comment.
BRADFORD D
Rating:
4.0
Customer did not leave a comment.
wanda b
|
Overall Experience
Rating:
5.0
I believe all services at this location are excellent.
SEVERIANO M
Rating:
5.0
Nothing more it was an easy process to hooked on to the trailer and to return the trailer as well.
ALBERTO C
Rating:
5.0
Staff (Kristi) was extremely professional and personable. She was very pleasant and helpful. Kudos to Kristi!
Bradford D
Rating:
5.0
Customer did not leave a comment.
Mary G
Rating:
4.0
Well all was a very good experience, but when I had a flat tire on the trailer, I called the location I rented the trailer from, Richard the team member I spoke to seemed to not really care that I had a blow out and kind of rushed me off the phone without concern. He simply said to scan a bar code, which I did not what he was talking about. Instead of expressing some concern, and help me through the process of having a flat tire on the trailer I rented he rushed me off the phone. I had to call the 1800 number in which Tiffany was very helpful and expressed care to our ordeal. Other then that everything was great !
RICHARD B
Rating:
5.0
Customer did not leave a comment.
KIMBERLY A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACK L
Rating:
5.0
Customer did not leave a comment.
CLAUDIA L
Rating:
5.0
Customer did not leave a comment.
DEBORAH B
Rating:
2.0
Over priced and not worth it at all!
Bradley M
|
Overall Experience
Rating:
5.0
Everything went smoothly
URBANA F
Rating:
5.0
Customer did not leave a comment.
Luis T
Rating:
5.0
Customer did not leave a comment.
Emilia T
|
First Impressions
Rating:
5.0
Trailer was dirty but staff was phenomenal, everything was good
LUIS M
Rating:
5.0
Customer did not leave a comment.
Tejaswi K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
5.0
Continue to do what y'all doing. Great job. 👍
desmond b
|
Overall Experience
Rating:
5.0
Hannah was very professional and helpful. We really appreciated her help.
JASON T
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
No improvement needed. Had a great experience with the team. Appreciate it!
EVAN W
Rating:
1.0
I ordered a truck for 04.07.2025 at 8 PM at Corsica in Corpus Christi. I tried to use your application to get a code to the key. U-Haul's application did not work. 3 different agents could not help me over the phone. I lost a lot of time a lot of nerves . I had to go in the morning to the different office to get a different truck. Nobody warned me that your application is defected and might not work.
In my opinion I should get the whole truck rental for free,. I need official apology from the company. The company should have no right to use defected application. Agents helping clients should have a possibility to give a code to the key over the phone. Agent should warn clients, that application might not work. I was extremally upset trying for 2 hours in the evening to solve this problem.
Total disaster U-Haul
ADAM W
Rating:
5.0
Kristi Was Very polite and helped me with getting a storage unit
Lizette B
|
First Impressions
Rating:
5.0
Excellent service
Jeremy M
|
Overall Experience
Rating:
5.0
Everyone at U-Haul was very nice
WILLIAM R
Rating:
5.0
Only place to go in corpus christi
aaron w
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
1.0
I tried to request a supervisor to call in order to prevent my stuff being auctioned due to just getting notice and being unable to pay due to in medical emergency situation and no one would call after I was told by rep that they would
Sarah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATHINA T
|
Overall Experience
Rating:
5.0
Everything was excellent
Jeremy M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Elma G
|
Overall Experience
Rating:
5.0
Like all great to rent from U haul
Ramon A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHERYL K
|
Overall Experience
Rating:
5.0
They were very professional
JOSE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benny G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yosheta P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john h
|
Overall Experience
Rating:
5.0
Thanks for the promo!
SAMMY Q
|
First Impressions
Rating:
4.0
Wish there was a light inside the unit. Being indoors the unit it very dark inside
Mikayla was so great! she helped my dad and I switch units so he wouldn’t hurt his back and was patient and kind the entire time.
Caitlin G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JUANITA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Herb W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LARRY G
|
First Impressions
Rating:
5.0
The two girls that work the desk. Went above and beyond for me every chance they got. They are awesome employees.
Allan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
|
First Impressions
Rating:
3.0
One day I was moving stuff around in my storage, so I had to put a few things in the hall way and my door was open but. I admit a few of my things were blocking the hall way. Mind you there was nobody else in the facility. But I guess some contracting help needed to use the restroom. And instead of asking me to move my stuff or anything he goes to the office to complain I’m assuming. So what happens a dark skinned lady with curly hair comes and yells at me that “You Can’t Be Blocking The Hall Way Like That !! There Needs To Be Room To Walk!!” I understand I told her but there was no need to make a big scene yelling from the office door way. Pretty much disrespectful at the most in front of customers also.
Also the air conditioning needs to be looked at because that little wall ac cannot cool all those rooms. That’s not what I paid for
RYAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peyton J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilbert H
|
Overall Experience
Rating:
5.0
Moving from New Mexico to Corpus Christi. Apartment lease agreement went soured. UHaul staffs at both facilities (dropoff and storage) on SPI DR highway were extremely helpful and understanding. They found ways to help us by providing us temperature controlled storages for our belongings for free. They were very helpful and nice. I have used UHaul before. These staffs went beyond to help us. Thank you.
Phuong L
|
First Impressions
Rating:
5.0
Thank you to Kristi and team for the personalized service!
Natalie A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bothwell M
|
First Impressions
Rating:
5.0
1. Train staff to keep AGE of customer in mind. We’re 73 assigning #101 caused inconvenience walking extra feet! My husband uses a cane. Though we still walk - doing work while walking is best to keep distance short!! I was shown the map . Though it showed it on the corner & being the first “I didn’t think to take the entrance door into consideration!
2.Light inside the unit would help tremendously!!
3. Staff - Talk to each other! I set up storage. The staff lady said she’d leave the “ clicker under cabinet”due to my daughter & son in-law were driving in the 27ft U-Haul truck to drop off some items from out of town.
When my daughter arrived first staff lady was not around & no one knew anything about it!! No clicker was given to her!! The following day I drove by there & the staff member looked under the counter & THERE IT WAS!! Mush easier to enter w truck!
We will continue using U-Haul.we’re not done moving. Hopefully one more truck load! We’re learning as we go. It would help if staff were more in tuned to what a customer needs to make the moving easier & less stressful!
Lynda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol H
|
Overall Experience
Rating:
1.0
Very bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn’t introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…
Nelesa M
|
Overall Experience
Rating:
4.0
Need to fix entry gate
DAVID L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brittnay C
|
Overall Experience
Rating:
1.0
During the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.
Sandra R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert P
|
First Impressions
Rating:
4.0
Directions to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.
James C
|
First Impressions
Rating:
1.0
I was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP
Mary P
|
Online Move In
Rating:
5.0
Just need lighting inside storage unit
Christine T
|
Overall Experience
Rating:
5.0
I love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.
Katherine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andre P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Andre P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florencio A
|
Overall Experience
Rating:
5.0
Your online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.
Scott B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Albert T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruben G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel L
|
Overall Experience
Rating:
5.0
Great customer service
Ruby M
|
Overall Experience
Rating:
5.0
Staff was excellent in every way.
Nicole K
|
First Impressions
Rating:
5.0
Thank you
TONY M
|
Overall Experience
Rating:
3.0
Employees lazy and on cell phones. No one is trained on how to rent out
jimenez f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesus C
|
Overall Experience
Rating:
5.0
Amazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️🔥
Brittnay C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerome W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawnteria H
|
First Impressions
Rating:
4.0
The price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.
clay d
|
Overall Experience
Rating:
5.0
John Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.
jerry d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia S
|
First Impressions
Rating:
5.0
I had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.
Lloyd H
|
First Impressions
Rating:
5.0
Thank you very much for your help ! In taking care of my things .
Gilbert Q
|
Overall Experience
Rating:
1.0
Had my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.
anna A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvette C
|
First Impressions
Rating:
5.0
Overall it was a great experience! 💜
Karolyn W
|
Overall Experience
Rating:
5.0
Thank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏
Patrick J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy C
|
Overall Experience
Rating:
5.0
Climate control is no joke…excellent!
Oscar P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amaris h
|
Overall Experience
Rating:
5.0
Excellent staff
Rachel R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyle G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belinda R
|
Overall Experience
Rating:
2.0
Had reservations for storage when arriving they had no units and sent us across town
Candace S
|
Overall Experience
Rating:
2.0
I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.
fred H
|
First Impressions
Rating:
5.0
My go-to U-Haul.
david r
|
Overall Experience
Rating:
3.0
I got send to 5129 Kostoryz rd Corpus Christi Tx
On 03/24/22 around 11 am coming from Ky
The 2 women working that day were very RUDE and hateful, not friendly. They were very mean.
I walk out and left. I’ll never forget this experience.
Arrived in town and got treated like trash.
They seem very comfortable acting in this behavior.
I was really tired of driving 19 hours from Kentucky and to get treated like this it’s awful. Cg
cindy g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Javier B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa C
|
First Impressions
Rating:
5.0
I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!
Donna M
|
Online Move In
Rating:
5.0
Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!
FADUA F
|
First Impressions
Rating:
5.0
The staff are awesome. I highly recommend them.
david r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christi G
|
First Impressions
Rating:
3.0
Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!
Debbie D
|
Overall Experience
Rating:
4.0
Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn’t have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!
DARA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jwennifer e
|
Overall Experience
Rating:
5.0
All the employes were very helpful courteous
The rates very reasonable..i would definitely recommend this facility to friends and relatives
julie t
|
Overall Experience
Rating:
5.0
The staff was very informative and easy to work with.
Sylvia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victoriana S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rick M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Baleria D
|
First Impressions
Rating:
4.0
The AC was almost non-functional so the "climate controlled" storage really wasn't.
LaQuita H
|
First Impressions
Rating:
5.0
Patient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.
Sarhonda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosie C
|
Overall Experience
Rating:
5.0
I really like this U-Haul.
Cynthia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mark h
|
First Impressions
Rating:
4.0
The air conditioner aspect isn’t very good. On a hot day, it doesn’t feel like it is even on!!!
JAN D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Skyler F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leo S
|
Overall Experience
Rating:
5.0
Very helpful and expedient
Nathan s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyle p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWNRECE C
|
Overall Experience
Rating:
2.0
Never answer their phone. Payment never goes through online.
Andrea M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE D
|
Overall Experience
Rating:
1.0
From the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.
Adam T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANTE V
|
Overall Experience
Rating:
5.0
Online was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.
Jesus S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
GIA N
|
Overall Experience
Rating:
5.0
People were great
Bryan O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shirley r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
heatherann p
|
First Impressions
Rating:
2.0
Young kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn’t even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn’t aware of its location in the least but sent me on.a wet search and he wasn’t apologetic for his lack of knowledge or help while I got drenched, unnecessarily.
Keith C
|
First Impressions
Rating:
4.0
Your man working was very helpful
Florencio A
|
First Impressions
Rating:
3.0
When I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.
JAN D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Krystal B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda A
|
First Impressions
Rating:
1.0
I had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid.
Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser.
Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear.
I do not feel I should have to pay this money when we signed saying I was out of debt.
Cynthia N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rick M
|
First Impressions
Rating:
2.0
Lines for service take a London time
Scot M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia M
|
Overall Experience
Rating:
5.0
Very friendly staff! GREAT people
Chris G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeffery T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CYNTHIA D
|
Overall Experience
Rating:
5.0
Super fast service
andrew a
|
First Impressions
Rating:
3.0
Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chase W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeff S
|
First Impressions
Rating:
5.0
I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.
SELENA B
|
First Impressions
Rating:
3.0
Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.
Colonel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE D
|
First Impressions
Rating:
4.0
The security code that was created at the time of rental did not work.
Colonel S
|
First Impressions
Rating:
5.0
The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you
CRAIG M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisha J
|
Overall Experience
Rating:
4.0
Light inside the storage unit would make it perfect.
hector g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS P
|
Overall Experience
Rating:
4.0
Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.
Michael A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ryan S
|
Overall Experience
Rating:
1.0
The manager was rude as well as one of the girls working there, none of them was helpful at all.
Myrna S
|
Overall Experience
Rating:
3.0
The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.
Susan B
|
Overall Experience
Rating:
2.0
The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.
Myrna S
|
First Impressions
Rating:
4.0
The staff were always friendly and helpful.
BENANCIO G
|
Overall Experience
Rating:
5.0
The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!
Ashley Z
|
First Impressions
Rating:
5.0
Nothing much to say, they were helpful and polite.
Daniel H
|
Overall Experience
Rating:
3.0
Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!
ANGELA C
|
Overall Experience
Rating:
5.0
Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.
Virginia M
|
First Impressions
Rating:
1.0
There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!
dara o
|
Overall Experience
Rating:
4.0
This facility meet my needs and the convenience of this location meet my needs
Jose L
|
Overall Experience
Rating:
5.0
The staff were accommodating and courteous
dara o
|
First Impressions
Rating:
5.0
We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...
Meury G
|
Overall Experience
Rating:
5.0
Nice people.
Thomas G
|
Overall Experience
Rating:
5.0
Great employees
LUIS P
|
First Impressions
Rating:
2.0
Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.
Sean F
|
Overall Experience
Rating:
1.0
March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!
sueanne o
|
First Impressions
Rating:
5.0
Facility was clean and staff was friendly.
Cecelia M
|
First Impressions
Rating:
4.0
I was pleased with the security Uhaul provided, while my things were in storage. Thank you
ELIDA R
|
Overall Experience
Rating:
5.0
Very helpful staff.
Michael D
|
Overall Experience
Rating:
5.0
It was what i needed. I found very friendly personnel. Thanks.
Charles C
|
Overall Experience
Rating:
5.0
Great service...
darrell r
|
Reservation
Rating:
1.0
Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.
Richard C
|
Overall Experience
Rating:
5.0
Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.
Hector H
|
Reservation
Rating:
5.0
I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey!
I would but don’t want to hurt the staff rating for a tech issue!!
Susan M
|
Overall Experience
Rating:
5.0
Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!
Michael H
|
Overall Experience
Rating:
5.0
We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in
KIM B
|
Reservation
Rating:
5.0
Fast, friendly service
Teri G
|
Overall Experience
Rating:
4.0
One of the desk guys was really rude. Others were fine, just the one guy. Didn't get his name.
