Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

2,888 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service, quickly in and out

LULA L C. 
Rating:
4.0

It was a great experience. Everyone was great thank you so much for all the professionalism.

PATRICK P. 
Rating:
1.0

Customer did not leave a comment.

Destiney W. 
Rating:
5.0

Customer did not leave a comment.

Ivone H. 
Rating:
3.0

Customer did not leave a comment.

Andres L. 
Rating:
3.0

Ms Natalie was a great and she was very helpful and she need to be recognition for her kindness and for how she helped me out yesterday she was so nice and she went above and beyond her job please recognize her and I want to thank her so much

Joyce C. 
Rating:
5.0

The people were so helpful and friendly!

Arlene B. 
Rating:
5.0

Good location.

Alfredo V. 
Rating:
4.0

Customer did not leave a comment.

Genevieve G. 
Rating:
3.0

Front desk people are rude and dont know how to attend clients. Very rude

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
1.0

We expect a better customer service. Staff working there are not organized. Looks like are not interested to solve the customer necessities.

ELIAS S. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
4.0

Kayvin Wilkerson was the young lady that received my reservation. She was absolutely awesome! The store was quite busy and she handled each customer's needs efficiently with a positive attitude. She was knowledgable about other locations that may be able to assist with things that her location didn't provide. At one point, she had a customer and myself included being checked out at the same time with no stress for everyone involved. As a teacher, it is rare for me to encounter some one who demonstrates such poise and effectiveness under pressure. There was also another worker named "Red" who hooked up the trailer that I rented. He was also awesome because the first vehicle that we came in was not equipped with everything that we need to be in legal status on the road (no tow light hookup). He was patient enough to explain it to us and to help us after we returned with another vehicle. I was just really impressed with their efforts to make everyone's day the best.

LIVENIA B. 
Rating:
5.0

Customer did not leave a comment.

Ruby S. 
Rating:
5.0

Great Customer Service

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Awesome service, thank you, so much 😊.

JACQUELINE F. 
Rating:
4.0

Equipment Cleaning & Well Maintained. Clean -- Yes Well Maintained -- See Below And for the "you've been gone for more than 10 Minutes" from the initial CS Rep that check the vehicle out to me. 1) The "inspect the Link vehicle" didn't leave room for comments, essentially Yes/No questions. The fact that both issues did not present themselves until after driving away 2.) Service Engine Light came on, because the Gas Cap had not been secured properly. 3.)Right Side Mirror was loose and wouldn't stay in position. I commend and Thank the Service Team/Check-in for taking the time to help us when we brought the truck back to report the issues.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Margertree H. 
Rating:
1.0

After waiting in line at another location for 45 to pick up my truck that I reserved several days ago, I received a call from uhaul saying they changed my pickup location and to go this unit. When I arrived, they didn't have a truck for me and the lady was rude. I was already upset that I had to drive further and pay kore mileage because of the change of location. 45 minutes later after she called uhaul, I finally got a truck. I did have to pay the extra 14 miles and a kove that should have been done in a couple of hours, took all day because of waiting at both locations. This is the second time this has happened to me. Not sure if I will use uhaul again.

Bobbie D. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
4.0

The facility and staff were nice. However, we picked our UHaul up with 1/4 of gas. We returned it a whole day early with more than 1/2 a tank of gas….yet we were still charged $17 for “extra miles”. What a crock of shit!!!!

Ryan B. 
Rating:
2.0

Rented a one way. Had the most difficult time finding a location that would accept the drop off the next day!!

Cecilio S. 
Rating:
5.0

The Wheel ⚠️ was on, Very Important oversight. Otherwise A+ Service provided.

Wanda B. 
Rating:
2.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

bertha V. 
Rating:
5.0

Everything was eazy peazzy.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Chantrel L.  |  First Impressions 
Rating:
5.0

The return service after hrs. is very dangerous have to get out of ur car and video. The return app wasn't working they told us to wait 45mins on the phone to get some assistance. Go bk to the old way drop truck and key and leave. Your new way will get someone hurt. In this case we need help immediately. I'm 68 yrs old with another senior trying to return this truck after hrs. I will never do that again..too dangerous. It must be another process for after hr. returns. Thank you

LINDA G. 
Rating:
1.0

I reserved a enclosed trailer weeks before my pickup date and called and confirmed 2 days prior and when I got there they didn't have my trailer and couldn't tell me when or where they would have one didn't give me any other options I had to get a open trail and it got all my stuff wet and I had to pay more for it

Derek W. 
Rating:
3.0

We were told they did not have the any of their largest box trucks available when we arrived. The Reservation was made with weeks in advance. We also saw another customer drive off with a box truck the size we had requested just as we were walking in to the office. No other options were given other than taking whatever they had available.

Osawaldo P. 
Rating:
5.0

Customer did not leave a comment.

Samantha A. 
Rating:
1.0

Customer service was awful. I will not return or refer to a friend.

LAtaya F. 
Rating:
3.0

There is an older man who works at this location who solicited a bribe and then threateningly tool pictures of my vehicle when I didn't pay it. I won't be back.

Addison D. 
Rating:
3.0

I wish I could review my first pickup location. It was terrible. And terrible service. My order got moved to westmoreland because of a dirty truck and no alternatives.

Ricky M. 
Rating:
1.0

My access card don't work for exit gate.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Winchester J. 
Rating:
3.0

I ordered two dolly's- didn't get one. Had to lift the furniture because the truck didn't have the rail to pull furniture up into the U-Haul or out. Basically just worked for space purposes.

Stanley B. 
Rating:
5.0

Initial trailer lights did not work. Employee checked and verified issue and then helped connect with a different trailer. He did a great job.

Wayne D. 
Rating:
4.0

Customer did not leave a comment.

Quiyonna C. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
2.0

Customer did not leave a comment.

Mary J. 
Rating:
1.0

Customer did not leave a comment.

Shaquilya P. 
Rating:
4.0

Customer did not leave a comment.

Cynthia O. 
Rating:
3.0

Customer did not leave a comment.

Demetrio V. 
Rating:
3.0

More expeditious pickup. I waited over 20 min in line before I could get the truck that I'd reserved online

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Margie W. 
Rating:
4.0

Customer did not leave a comment.

LASHONDRA B. 
Rating:
1.0

The manager was rude to us, she couldn't explain why we had to pay twice as much to drop off at another location in town, she couldn't/wouldn't locate the address of the other store somehow, even though we knew it ourselves. She was short with us and really made us angry. She was not helpful and didn't even try to be courteous to us. Don't go to the .Westmoreland location. However, the gentleman at the store on Greenville Avenue was SUPER NICE! He made up for the other experience. He cared.

WendyMillsap M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel W. 
Rating:
5.0

Always professional and good service

Barbara F. 
Rating:
1.0

Only reason I wouldn't is because I was charged one amount and was told that was all I had to pay and when I turned the truck in I checked to see if I owed anything or needed to do something else I was told no that I took care of everything. I receive an email stating that I owe 226 for the service and it's in collections after 2 days. This is crazy.. not a happy customer

Hilda R. 
Rating:
1.0

Horrible experience

Nikkia J. 
Rating:
1.0

I was charged extra fee 69.95 twice and I returned trailers when supposed to also I gir and extensions so I wouldn't be charged .

Jimmy G. 
Rating:
5.0

very friendly staff

lysette T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
2.0

When I returned the trailer, the representative informed me that there was an error with me renting the trailer. The trailer I was given was reserved by another individual. When I returned the trailer, they could not find where I rented the trailer so I had to screenshot my receipt and payment. I received a call the next evening asking if I turned in the trailer. The representative did a great job in making sure I would not be held accountable for the mistake.

Anthony J. 
Rating:
3.0

Customer did not leave a comment.

mignon H. 
Rating:
5.0

Customer did not leave a comment.

Rojelio M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Everything was GREAT

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

These guy were great!

Thomas W. 
Rating:
5.0

The truck was great and the customer service was even better, if I have to use the service again I'll definitely go to this specific facility. Effective and efficient customer service that goes beyond the scope of truck rental and moving supplies makes this location the best.

Lenett W. 
Rating:
5.0

very friendly and personable staff! We'll definitely recommend this location for the future.

Sydney A. 
Rating:
5.0

Check the power steering fluid

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
3.0

Customer did not leave a comment.

Mary Suzanne F. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
1.0

Fix your trucks and stop your employees from getting over on customers for the company. They rented me what had to be the worst running truck I've ever rented from a U-Haul. That truck had me bouncing up and down to the point of dizziness. Then I put a little more gas in the truck than what it had when I got it and they still kept my fuel credit. When I called to speak with them about it the chick was so unconcerned that it didn't make sense. II have never felt so ripped off in my life.

Rebecca B. 
Rating:
5.0

Very nice employees

Raul M. 
Rating:
5.0

The staff/employees were excellent and very helpful. My truck was clean and ready (set aside) for me to pickup and go! The store is very small! But, thankfully I did not need any supplies! I will refer friends and family to this location! Thanks Westmoreland Uhaul in Texas!

Sharon S. 
Rating:
4.0

Customer did not leave a comment.

Charlotte D. 
Rating:
5.0

This place is a few miles further than one closer to me. But paying the extra miles to get the great service from the front to the check personal- who are always professional and polite. Good job.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Laura J. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

I went in with a reservation and the first thing put out the clerks mouth was, we don't have no more uhaul… I think that providing good customer service is key. They ended up having one,but someone else helped me. I think that checking and not automatically guessing because your location is always out of equipment is key. And updating the website to reflect what's at your store is also key. I hope this is a constructive review for the clerks at this location. I won't ever return here!!

LaShannon C. 
Rating:
5.0

Customer did not leave a comment.

Teri B. 
Rating:
5.0

Need to get some dollies

Wanda J. 
Rating:
1.0

Super unprofessional. Worst customer service I ever received

Francisco O. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
1.0

Very rude customer service.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Keya H. 
Rating:
5.0

The rep was very thorough

ASHLEY O O. 
Rating:
5.0

Customer did not leave a comment.

RENE H. 
Rating:
5.0

Customer did not leave a comment.

Iris Y. 
Rating:
5.0

Customer did not leave a comment.

Bobbie M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

MACKAY S. 
Rating:
1.0

I want be coming back

Pamela C. 
Rating:
3.0

Customer did not leave a comment.

MARRION E. 
Rating:
5.0

the service was friendly and professional

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Shawniece D. 
Rating:
5.0

Great staff very friendly and helpful

Paula D. 
Rating:
1.0

Customer did not leave a comment.

Charletries L. 
Rating:
5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Gwenshon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUALINE C.  |  Overall Experience 
Rating:
5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

DEBRA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rhineasha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlon m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
5.0

This is a great place to store, because it’s not easily accessible from the outside.

RODERICK M.  |  Overall Experience 
Rating:
5.0

This staff was great. Very helpful.

BRENDA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geneise s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angelina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tea E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
1.0

It was too hot I. There

jerrica h.  |  Overall Experience 
Rating:
4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Gloria l.  |  Overall Experience 
Rating:
5.0

Excellent service

MICHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

A.W t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARRELL M.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Shunevia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred W.  |  Overall Experience 
Rating:
5.0

Great customer service

SHIRLEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier M.  |  Overall Experience 
Rating:
5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Guadalupe J.  |  Overall Experience 
Rating:
4.0

The access hours were inconvenient until recently.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Linda E.  |  Overall Experience 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Staff super helpful and friendly.

MAYA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

santosh t.  |  First Impressions 
Rating:
5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Hisham E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

LYENANDRA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kiole J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Apollo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoninette A.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

sheryl m.  |  First Impressions 
Rating:
4.0

Thank you for making my move out easy and simple.

Victoria M.  |  Overall Experience 
Rating:
4.0

none

Kristina S.  |  Overall Experience 
Rating:
1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Neera B.  |  Overall Experience 
Rating:
3.0

The service over the phone was better than the personal service upon arrival.

Allen W.  |  First Impressions 
Rating:
4.0

n/a

darrell b.  |  First Impressions 
Rating:
3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Blaise B.  |  Overall Experience 
Rating:
5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

diana r.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
Rating:
4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

CLARENCE D.  |  Overall Experience 
Rating:
2.0

The staff is very rude it have never ever taken me 2 days to move

Delia s.  |  Overall Experience 
Rating:
1.0

My experience was horrible!!

Angela A.  |  Overall Experience 
Rating:
1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Angela A.  |  Reservation 
Rating:
2.0

The people don’t know how much to do the company rules anyone know nothing

carman n.  |  Overall Experience 
Rating:
1.0

Customer service is awful

kishandra j.  |  Reservation 
Rating:
1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Audrey W.  |  Reservation 
Rating:
5.0

I wish u stay opened longer during the week, other than Fri/Sat.

henry t.  |  Overall Experience 
Rating:
4.0

Good service

Mayra F.  |  Overall Experience 
No reviews have been submitted for this location.

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