Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

2,634 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is a great place to store, because it’s not easily accessible from the outside.

RODERICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony W. 
Rating:
5.0

Nothing

mary L. 
Rating:
1.0

I called to make sure they know about us waiting on the things we needed to move and they seemed to understand and I ended up paying $480 for an extra 2 days! That's crazy

KAREN O. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

This staff was great. Very helpful.

BRENDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

ROMAN D. 
Rating:
3.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Nothing

TYRIAN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
4.0

Customer did not leave a comment.

geneise s.  |  First Impressions 
Rating:
2.0

My pick-up was scheduled for 6:30am and it was until I was about to go that it told me I couldn't pick-up until 7am, but still requires return by 10:30. Check engine light was on in vehicle. I went to report before I left, but there were already 10 people in line and only 1 person on the desk. So I just drove it instead of waiting.

Laura K. 
Rating:
1.0

Keep your appointments! I tool time off to take my car for installation and uhual canceled last minute. I had to reschedule and delay my trip. Terrible

Rafael Q. 
Rating:
3.0

Customer did not leave a comment.

Angelina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisa B. 
Rating:
5.0

Customer did not leave a comment.

Zante G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G.  |  Overall Experience 
Rating:
5.0

Make sure to let your customers know where to drop off key after hours. Thanks

MILDRED M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Lower the price because it is way too high. You advertise with As little as 19$ a day and I paid almost $100 Per hour

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

MELVA B. 
Rating:
3.0

There was a shortage of staff. They seemed to be overwhelmed.

BOBBIE M. 
Rating:
5.0

Great customer service, manager of the facility is owesome.

Charlotte A. 
Rating:
5.0

make sure employee's are smiling when customer enter the store

NANCY P. 
Rating:
3.0

Customer did not leave a comment.

ROSA G. 
Rating:
5.0

N/A

LIVENIA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

MAZI MOSHEE M. 
Rating:
5.0

I have problems with the website when I book with Uhaul not the place of the pickup. The fo9lks there are very nice.

Alberta C. 
Rating:
4.0

Mobile check in takes too long and eats into your rental time. Mobile checkout is unclear...make key dropoff more visible

ELEATRICE E. 
Rating:
4.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Great experience.

LEE S. 
Rating:
3.0

I signed up to pick up through phone- approval/verification of ID took 10 min— and keys are not in lockbox during the day (a staff member explained), so I still had to go inside and stand in line. Drop off was fast- and great.

MEGHAN M. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Very fast and friendly staff!!!

ELIZABETH T. 
Rating:
5.0

It took 3 trucks to try out but everything turned out okay.

CECELIA L. 
Rating:
5.0

Customer did not leave a comment.

Shreall D. 
Rating:
4.0

The loading dock door on the truck I had was REALLY Hard to get open, other then that I had no problem

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Miss Christin was very professional

DARRIAN S. 
Rating:
5.0

Nothing Else Everything was EXCELLENT

BARBARA B. 
Rating:
4.0

Customer did not leave a comment.

JAQUELINE F. 
Rating:
4.0

Customer did not leave a comment.

REGINA D. 
Rating:
5.0

This location was very professional and very helpful. I have a torn tendon in my knee and I must say that Tamire really went out of her way to help me when I was having a hard time. This was the best experience that I had since I've been using U-Haul. I will definitely recommend this location to everyone! Great staff and customer service!

JEFFREY S. 
Rating:
1.0

I had a contactless delivery scheduled for 8am, and only after initiating my pickup was I told I had to wait until 9am when the location opened. The employee tried to blame me for booking an appointment past closing time, but I made the reservation 2 days in advance. I rented a dolly. There was no dolly available. The employee graciously offered the use of her personal one, but it is not the type I rented resulting in more work for me. The vehicle had an overwhelming cat urine smell. Overall, a very poor experience although the employees were polite.

KAITLYNN K. 
Rating:
2.0

Customer did not leave a comment.

Tea E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO R G. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

I was very disappointed that the OAW was not what showed on the website. The tailgate was 12” narrower and my load was 3” too wide. The result was I had to pay someone when I loaded & pay again to unload it. Left a very bad taste about renting from Uhaul in the future.

Robert B. 
Rating:
5.0

have more than one reception helping because the lines were too long end it took maybe twenty minutes to thirty minutes per person to get finished

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

SILVIA L. 
Rating:
5.0

Thank you so much.

SHENA P. 
Rating:
5.0

Next time when you call to confirm let me know the location is changed instead of sending it through text or email after you hang up I drove by the location I originally made a reservation and it had plenty of trucks so I end up spending an extra $20 in mileage

SHAMIKA J. 
Rating:
5.0

We're just happy uhaul is always there when we need them. The price is always Reasonable

BYRON DWAYNE JR H. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
1.0

Customer did not leave a comment.

TOMMY L. 
Rating:
1.0

They charged me for extra gas and because picture didn't download in app. So rude! And didn't want to help

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
3.0

The trucks transmission was messing up. The light was hanging when u hit a bump and the door handle for the window was missing a knob

CANDICE M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
3.0

Customer did not leave a comment.

PABLO S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

N/A

BABALOLA S. 
Rating:
3.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
1.0

It was too hot I. There

jerrica h.  |  Overall Experience 
Rating:
4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Gloria l.  |  Overall Experience 
Rating:
5.0

Excellent service

MICHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

A.W t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRIK W. 
Rating:
5.0

Customer did not leave a comment.

SHARRELL M.  |  Overall Experience 
Rating:
5.0

Check-out lady was pleasant and personable, check-in gentleman was nice and efficient

ROBERT RAYMOND S. 
Rating:
5.0

Everything was perfect

Gwen B. 
Rating:
1.0

Better knowledgeable employees

Pauline P. 
Rating:
5.0

Great folks

DWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Shunevia R.  |  Overall Experience 
Rating:
3.0

Only the store manager was helpful. The rest of the staff was not helpful.

VALERIE L. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
4.0

Customer did not leave a comment.

Alfred W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PARIS G. 
Rating:
5.0

The manager and staff were very helpful. Good customer service goes a long way. Thank you all.

SHANNON W. 
Rating:
1.0

I Did Not Authorize this charge. Did anyone think to contact the card holder or get a contact number and get approval from the card holder? I wasn't present did not sign or agree to this transaction and will be disputing this $250.00 unauthorized charge with Capital One!

TIMMIE M. 
Rating:
5.0

Keep up the good work

VALANA J. 
Rating:
1.0

Worst and most disgusting Uhaul I've ever been to. Not only were the staff rude to me, but customers who called as well. Not only that, the entire storefront was dirty, like it hadn't been swept in years. I will never visit here again.

casey C. 
Rating:
5.0

Great customer service

SHIRLEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

ROGELIO L. 
Rating:
5.0

❤️

KIESHA SHADA B. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA F. 
Rating:
5.0

Could have a trash closer to drop off zone

Kevin B. 
Rating:
5.0

is necessary had another suplies inside de trucks, for example: ties or straps. you have an axcelent service. thaks for it.

Hugo I. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

N/A

derrick S. 
Rating:
5.0

My telephone contact could have told me I had to go to one address to get the key for the storage address? .That happen when I changed my drop off address for a closer one. The over all service was certain excellent in every way.. Thank you U-Haul for great work.

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

RHONDA W. 
Rating:
5.0

My overall experience at this u haul was more than excellent!!!!!♥♥♥ The manager and the young lady were very nice... I would recommend anyone that needs a truck, storage, or any moving accessories to VISIT THIS LOCATION!!! THEY REALLY ARE THEIR TO HELP AND MEET YOUR NEEDS...

ANGELA M. 
Rating:
5.0

Nothing it was great.

DANNY JOE A. 
Rating:
2.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Javier M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Hire more staff

Shuneque W. 
Rating:
5.0

Person at the front desk helped me by taking the truck even when they didn't have room for it.

PAULA V. 
Rating:
5.0

Customer did not leave a comment.

JASMINE W. 
Rating:
5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Guadalupe J.  |  Overall Experience 
Rating:
5.0

Did the self return. Super easy.

KAYLAN RENE P. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

The front desk lady was very friendly

Edward R. 
Rating:
5.0

Even though things didn't go quite as planned, they adjusted the price to make it right. Things happen and we appreciate the adjustments. Would definitely use again.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

dioselina Z. 
Rating:
4.0

Make the after hours key drop off more visible. I had a hard time finding the key drop bic

LAYMON R. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
1.0

The so called manager was rude when I called her on Wednesday morning about my concerns. Told me I didn't put the gas back in the uhaul when I know I did I was only supposed to put it back on half like my paperwork stated, second she accused me of taking a dolly that wasn't in the truck I had my own she would have known if she came outside and checked the truck like she should have, third and I got charged for not checking the truck in when I didn't know I was suppose to cause I never had to do that before she could have told me that instead of talking about weed on the phone when her boyfriend called! So I'm very pissed off it's always something when I go to that location every single time. You charge me for gas, dolly, not checking it in so I got charged for stuff that I shouldn't have been charged for!!!

Dana H. 
Rating:
4.0

The access hours were inconvenient until recently.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Linda E.  |  Overall Experience 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Staff super helpful and friendly.

MAYA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
No reviews have been submitted for this location.

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