Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

2,985 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

SONIA A. 
Rating:
5.0

N/A Charlesea Allen is amazing! and lovely! Thank you!

Ade D. 
Rating:
1.0

Service was poor. Truck was dirty when I got it but yet they charge ME a 25 dollar cleaning fee when I returned the truck cleaner then it was when I picked it up. Truck was in bad condition and the mirror on the passenger side almost caused an accident cause the mirror didn't stay in place

Terry T. 
Rating:
5.0

Customer did not leave a comment.

VELMA F. 
Rating:
5.0

all the employees were friendly and efficient. the rental was in good shape and I had no issues

Trung V. 
Rating:
4.0

Customer did not leave a comment.

ANGELIQUE M. 
Rating:
5.0

Customer did not leave a comment.

whitney F. 
Rating:
1.0

I reserved a 10” truck and got an 11” truck. The truck did not drive smoothly and may have had some mechanical issues.

Lehlieh G. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo R. 
Rating:
5.0

Coming to this location was the highlight of my day! The entire staff was amazing!! Everyone we spoke to was helpful and extremely knowledgeable! This is the BEST customer service I've ever had at a u-haul EVER!!! They explained everything about our purchase, gave us helpful tips, and gave us very good and detailed instructions and best practices! I appreciate each person and representative that was there on a busy Saturday! They quickly and easily helped about 5-6 people while we were there, we arrived at the end of the line and it took less than 10 minutes for us to get to the front of the line. Everyone that was in front of us received excellent customer service and detailed information about their purchase as well! I am happy with the entire experience!! Thanks Team!

Deborah D. 
Rating:
1.0

When u say something be honest and keep your word.....better customer service , more friendly

myrtle H. 
Rating:
4.0

The software systems are flawed. However, the personnel worked to be both courteous and effective under difficult circumstances. I thank the lady who completed the rental agreement and the man who completed the intake upon return.

Clarence D. 
Rating:
1.0

I reserved equipment with my truck reservation and none of the equipment (ex.dollies) were available. What sense does it make to reserve equipment to help assist with moving and they rent it to someone else! Nothing went right with my move and no one in the store nor after numerous phone calls were able to give appropriate customer service to resolve my issue. The staff was unorganized and did not provide a solution.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  First Impressions 
Rating:
2.0

I was charged for an extra day when I shouldn't have been.

Ramiro A. 
Rating:
5.0

Drop off was simple and easy!!

Stanville C. 
Rating:
1.0

Customer did not leave a comment.

Jamelia H. 
Rating:
3.0

Customer did not leave a comment.

Dora V. 
Rating:
5.0

The brakes were sketching at every stop. Staff very professional and friendly. That is reason I will return to this location.

JEROME G. 
Rating:
1.0

Bad

Wanda S.  |  Overall Experience 
Rating:
5.0

GIVE THEM PEOPLE A RAISE!!!!

Ivan J. 
Rating:
2.0

Train each location the same. Place had trash everywhere. My uhaul was not clean. The service engine light came on. I was forced to a bigger truck even though what I had reserved online was still on the lot when I returned the bigger truck. There were several in fact. Overall just not a good experience.

Carrie W. 
Rating:
3.0

My dolly was not in stock. That's a major issue when you're planning a move (I was moving a piano). It cost me extra money to buy that, and I was 30 minutes delayed, which I had to pay movers for. On top of that, the staff was not helpful. They didn't try to offer me any additional solutions to the problem, they were bad at communication, and generally unprofessional (all we're eating lunch at the desk, and it wasn't clear who was talking to me). Highly do not recommend this branch

Damian K. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
4.0

Customer did not leave a comment.

donald P. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

The ladies that work there exemplify excellent customer service.

Tiffany O. 
Rating:
5.0

Customer did not leave a comment.

Venisa L. 
Rating:
5.0

The staff was great. Thanks!

Odell A. 
Rating:
3.0

There was dog hair all over the dash and console. Truck rode like a tank. Felt every pothole and crack in the road.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kay P. 
Rating:
5.0

Customer did not leave a comment.

darrell B. 
Rating:
5.0

Sign in front of the store says "Return" but we were told to park the truck elsewhere, please be clear

Krystin L. 
Rating:
1.0

Check engine light was on, the passenger door damage and unable to close properly. Customer service in the store was rude and unhelpful

Kiara F. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

Customer did not leave a comment.

Pedro V. 
Rating:
3.0

My reservation confirmation had 8th Street in Dallas, after driving 5 hours to pick up the truck and dolly arrived to be told they didn't have my reservation. I had to go to this location and when I arrived there no dolly was available. My reservation I had reserved an appliance dolly so this part of my experience was a little frustrating.

Wilma B. 
Rating:
1.0

Stop lying about the miles after returning also stop charging peoples cards without authorization

Darin J. 
Rating:
3.0

Attendants were efficient and quick with all aspects of the rental. They could be a little friendlier and smile more.

Noel A. 
Rating:
3.0

Inform your customer service representative that they suppose to get credit card information for reserving a truck..Ordered a truck on Saturday 08/20/22 close to my area and then was told truck was canceled for 08/21/22 and I had to go to different Uhaul further away which caused more gas & truck mileage..

Darlene F. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
5.0

Nothing

Patricia W. 
Rating:
1.0

I was charged for a day when I chose to rent for 4 hours

Olivia M. 
Rating:
5.0

Drop off after hours at instructions were easy and simple to follow. So convenient to have that available.

Christina F. 
Rating:
4.0

The location itself and employees are fine. The customer service agent who sent me over an hour from my house to pick up a trailer and not leave any notes for the next agents was ridiculous. No one has any understanding that I was swapping trailers because the 5x9 didn't fit my golf cart.

JAMIESON P. 
Rating:
5.0

Nothing

Jose J. 
Rating:
2.0

Very poor customer service and lack of professionalism. Explanation of rules was not clear at all. Then the bill was not correct. The mileage was bogus.

Paula H. 
Rating:
5.0

Just keep up the good work. The entire process - whether online or in person - was so easy and streamlined. And the customer service will definitely keep me a repeat customer.

Pablo L. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
1.0

The vehicle was dirty,had a foul odor, the passenger side mirror didn't adjust because it was glued at the base, the check engine light was on and the windshield wipers were old and broken . The air conditioner would shut off after a while. I was highly dissatisfied and disappointed with the quality of the vehicle that I received.

JESUS M. 
Rating:
3.0

The van was clearly not inspected or cleaned before we got it. There was a sticky liquid standing all over the cargo area. We were moving a couch and had to put cardboard down to kept the liquid from ruining the apholstery

Randy R. 
Rating:
4.0

Customer did not leave a comment.

Benard B. 
Rating:
5.0

Whoever Bruce is doesn't need to answer the phones, misleading customers. Ebony Williams was very great to work with. She did a wonderful job and explained things so well.

tequila D. 
Rating:
4.0

Customer did not leave a comment.

Tuwana G. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

I reserved a unit at a local dealer, waited for 30 minutes no one showed, forced me to go to a different location went and was able to transfer my reservation but they said they couldn't help me with a discount or anything for waiting that long. Fast forward when it's time to return the truck pump gas the gauge was not function properly and they didn't explain to me how much gas was exactly needed I ended up pumping 108. Filled the truck ask if I can get reimbursed due to the fact the truck was 1/2 tank. They said sorry they couldn't. I went in cause of the advertisement outside said 39.99 for a truck rental ended up spending over 250 my first time at uhaul will not be using uhaul again…

Oliver G. 
Rating:
5.0

Great customer service

WILLIUE C. 
Rating:
1.0

Getting new employees that aren't rude and not ghetto

Tammy H. 
Rating:
4.0

Storage area very hot! Suggest hanging fans from ceiling during summer months if A/C can't be provided in area and you will not allow and doors open for venalation. Drop off location for truck was not able to be changed at location. So staff provided 1800-go-uhaul, as a business understand... but as a customer a little frustrating when your told well we didn't make reservation so call them. Once i get to 800 go uhaul then I'm provided number to scheduling to have information changed, but a move is already stressful enough! Staff was friendly and very informative.

Sweet H. 
Rating:
1.0

Customer did not leave a comment.

olvia M. 
Rating:
5.0

Very positive team of worker.

Arminia J. 
Rating:
5.0

Customer did not leave a comment.

michelle A. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
1.0

Be a little more understanding when the customer has a problem. When the trucks are dropped off 5 minutes late and the employees are still there you ask them for help checking in the truck and his answer is "don't worry about it ". Then I get a email that you're billing me for an extra day and gas that I know I put back. Now you're charging my card almost a $100 for using the trunk for less than 4 hours. I used this location several times and never had this problem since your employee acted lik she could care less I won't be using that location ever again.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

jose L. 
Rating:
2.0

When I made the appointment over the phone I could heard another conversation that was overbearing the conversation between me.and the associate. Upon arrival I seen a woman taking reservations and getting customers information on speaker phone for everyone in lobby to hear. ( it could be that the phone wasn't working and she had no choice). From a corporate standpoint the $20.00 overnight drop-off fee is stupid. I should have kept it until 1:30 to maximize my dollar, but instead I dropped it off so if could be used by another customer first thing in the morning.

mike K. 
Rating:
4.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Awesome service. Got in and out without trouble very friendly staff. Good A/C in vehicles

Kellie M. 
Rating:
1.0

Rude unprofessional peoples

YOLANDA C. 
Rating:
5.0

CSR/Agent was very helpful and well spoken, she did a great job!

Maureen M. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
1.0

Customer did not leave a comment.

Arais W. 
Rating:
1.0

How about don't lie to and rip people off?

Chandor B. 
Rating:
5.0

Customer did not leave a comment.

Calvin V. 
Rating:
5.0

Have used this location before. Quick drop off and easy to work with.

Michael B. 
Rating:
5.0

Na

Renee J. 
Rating:
1.0

Customer did not leave a comment.

abraham O. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

trenton J. 
Rating:
3.0

First, the truck was not in very good conditions with a big hole on the passenger side. Second, there must have been a leak from the roof and when it rained, all our stuff got very wet which we could not use or move in until it was dry. We had a very unpleasant experience!

ANDRES C. 
Rating:
5.0

They have a great staff at that location and they are professional and helpful. They do a great job so I cannot say how they can improve.

Bert C. 
Rating:
5.0

Customer did not leave a comment.

Moses A. 
Rating:
4.0

Better customer service

Ashlee A. 
Rating:
3.0

Customer did not leave a comment.

DELORES M.  |  Overall Experience 
Rating:
1.0

I was charged 401 and was told that it would be 134

Ranya L. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
1.0

Better customer service -

Bianca G. 
Rating:
1.0

Stop spamming people's email. You are spamming fonz@hotmail.com

Alfonso R. 
Rating:
3.0

Have attendants be more personable, professional, and accommodating.

jimmie T. 
Rating:
1.0

Trying to personnel to be professional. While I was there picking up The employees were having conversation among some selves and ignoring me. There was cussing, talking about food, someone's child was called from the back to come up to ask about their food. They were talking about the bathroom and One employee told the other not to go “boo-boo” in there, Because it stinks up the whole place. All this was happening while she's working on my paperwork, which took even longer because she was stopping to talk. Then we were done, we told to go to the back to pick up our trailer around back. . When we got back here we waited for at least 5 to 10 minutes. My husband had to go back inside and ask if anyone was going to help us. The SAME gentleman was in there talking and had to stop to come out and give us our trailer.

Bianca M. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Khirstin A. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Chelsa C. 
Rating:
2.0

Need to schedule your reservations properly..I schedule a truck on Sat July 2 at 800am and got there and you guys had no trucks..Your customer service should have reached out to ppl the day before to let us know you wouldn't have any trucks or to reschedule me..Instead you guys allowed me and others to come there,only fir you guys to tell us to comeback the next day..So you guys cost me money because I had hired help scheduled for July 2,but ended up having to pay them for July 3 because of you error

PASTER G. 
Rating:
5.0

Customer did not leave a comment.

diane J. 
Rating:
5.0

Excellent customer service, quickly in and out

LULA L C. 
Rating:
4.0

It was a great experience. Everyone was great thank you so much for all the professionalism.

PATRICK P. 
Rating:
1.0

Customer did not leave a comment.

Destiney W. 
Rating:
5.0

Customer did not leave a comment.

Ivone H. 
Rating:
3.0

Customer did not leave a comment.

Andres L. 
Rating:
3.0

Ms Natalie was a great and she was very helpful and she need to be recognition for her kindness and for how she helped me out yesterday she was so nice and she went above and beyond her job please recognize her and I want to thank her so much

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

Chantrel L.  |  First Impressions 
Rating:
5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Gwenshon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUALINE C.  |  Overall Experience 
Rating:
5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

DEBRA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rhineasha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlon m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
5.0

This is a great place to store, because it’s not easily accessible from the outside.

RODERICK M.  |  Overall Experience 
Rating:
5.0

This staff was great. Very helpful.

BRENDA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geneise s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angelina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tea E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
1.0

It was too hot I. There

jerrica h.  |  Overall Experience 
Rating:
4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Gloria l.  |  Overall Experience 
Rating:
5.0

Excellent service

MICHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

A.W t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARRELL M.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Shunevia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred W.  |  Overall Experience 
Rating:
5.0

Great customer service

SHIRLEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier M.  |  Overall Experience 
Rating:
5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Guadalupe J.  |  Overall Experience 
Rating:
4.0

The access hours were inconvenient until recently.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Linda E.  |  Overall Experience 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Staff super helpful and friendly.

MAYA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

santosh t.  |  First Impressions 
Rating:
5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Hisham E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

LYENANDRA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kiole J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Apollo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoninette A.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

sheryl m.  |  First Impressions 
Rating:
4.0

Thank you for making my move out easy and simple.

Victoria M.  |  Overall Experience 
Rating:
4.0

none

Kristina S.  |  Overall Experience 
Rating:
1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Neera B.  |  Overall Experience 
Rating:
3.0

The service over the phone was better than the personal service upon arrival.

Allen W.  |  First Impressions 
Rating:
4.0

n/a

darrell b.  |  First Impressions 
Rating:
3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Blaise B.  |  Overall Experience 
Rating:
5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

diana r.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
Rating:
4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

CLARENCE D.  |  Overall Experience 
Rating:
2.0

The staff is very rude it have never ever taken me 2 days to move

Delia s.  |  Overall Experience 
Rating:
1.0

My experience was horrible!!

Angela A.  |  Overall Experience 
Rating:
1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Angela A.  |  Reservation 
Rating:
2.0

The people don’t know how much to do the company rules anyone know nothing

carman n.  |  Overall Experience 
Rating:
1.0

Customer service is awful

kishandra j.  |  Reservation 
Rating:
1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Audrey W.  |  Reservation 
Rating:
5.0

I wish u stay opened longer during the week, other than Fri/Sat.

henry t.  |  Overall Experience 
Rating:
4.0

Good service

Mayra F.  |  Overall Experience 
No reviews have been submitted for this location.

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