Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

2,717 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you All

TANYA N. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
4.0

Main desk representative need to be more fríendly.

OSCAR F. 
Rating:
3.0

I was hit while the trailer was parked and gave you guys the company truck info that struck me. You guys still charged me. That's not fair because you are still going to go after the person that hit me.

JAIME R. 
Rating:
4.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN P. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Thank you for being there for the people at all times.

CLIFFORD O. 
Rating:
3.0

Customer did not leave a comment.

Rhineasha G.  |  Overall Experience 
Rating:
5.0

Excellent customer service

VALERIE H. 
Rating:
2.0

Customer did not leave a comment.

NATALY R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH B. 
Rating:
5.0

Nothing, the young Lady that helped rent the truck was very helpful and gave me the best price!!!

ANA M. 
Rating:
5.0

Customer did not leave a comment.

BEZALEEL M. 
Rating:
5.0

Customer did not leave a comment.

ARTURO M. 
Rating:
1.0

We were over charged, the lady who sadly employed there is so rude and disrespectful didn't offer any additional assistance, was speaking badly of these Spanish speaking only folks. She does not need to be working in any customer service field

DOROTHY T. 
Rating:
1.0

Customer did not leave a comment.

Carlos R. 
Rating:
1.0

The worst customer service ever from the young kid outside who thought it was ok to be a loud mouthed ignorant person that started yelling and cussing for no reason and approaching/ speaking to customers in a threatening manner

JOSE M. 
Rating:
5.0

Everything is well at this location and Robert Jones was very helpful and professional. Keep up the good work at this location.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
5.0

Customer did not leave a comment.

TEVIN B. 
Rating:
5.0

Always a great experience at this location

JENNY R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
1.0

They charged me 2 periods, attendants at store doesn't know how to operate the app. Because of bad information and misunderstanding they charged me 2 days. So bad.

FabianoJanuario A. 
Rating:
5.0

You don't need to change anything. They were terrific and very helpful

Robert S. 
Rating:
5.0

great customs service

NANCY P. 
Rating:
5.0

N/A

JASON K. 
Rating:
5.0

Goo9oddddddfffffc hijo

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Nichelle E. 
Rating:
3.0

Customer did not leave a comment.

ETIENNE D. 
Rating:
5.0

Customer did not leave a comment.

carlon m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanne-Marie B. 
Rating:
5.0

Nothing

CAROLON GENE M. 
Rating:
5.0

N/A

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Quintelle S. 
Rating:
5.0

Was in and out in less than five minutes.

David R. 
Rating:
1.0

There were 2 issues. #! I Was charged an $95.25 miscellaneous damage charge for the truck by Employee Khirstin Ashley. After I explained to the General Manager Michael Daniels that there was no damage to the truck done by me and that i wanted to be refunded that amount, he really did not care and explained to me that today was his off day and his kids were waiting on him. I asked Mr Daniels multiple times to correct the issue and he simply told me that he was leaving. The real reason that I was charged is because of where I parked the vehicle and trailer. I overheard Khirsten Ashely tell another young lady that she was going to charge me the damage fee because i refuse to move the vehicle after i had already moved the vehicle to 3 separate locations by 3 separate people and I wasn't moving it again. It is very clear that the operation over their functions poorly and has very poor leadership/direction. I would like that damage fee of $95.25 to be refunded to me immediately. Issue #2 When I picked up the truck on Friday !2/3/21 that evening there were employees hanging out in the back shop area of that location.I could smell Marijuana/ Weed odor as soon as I stepped out my car and the U-Haul vehicle also reeked of Marijuana/ weed odor. So it was obvious that they were smoking in the truck while at work. This is another sign of poor leadership/management. The atmosphere at that location was very immature and unprofessional as a place of business. I would like for this to be looked into by the appropriate person and to be contacted to discuss further please. Deon Tanner 469-254-0526

DEON T. 
Rating:
4.0

The check engine light was on the whole time

CORRETTA S. 
Rating:
3.0

Customer did not leave a comment.

DUKE H. 
Rating:
5.0

Very friendly and helpful.

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

JAKE H. 
Rating:
2.0

Strap on car tire kept coming off. Stopped at 3 uhaul locations to have them fix it. And they would just put it back on.

Jennifer F. 
Rating:
5.0

Michael was very professional and courteous. I enjoyed the great service! Thanks and God bless. Mrs. Martinez

RAQUEL M. 
Rating:
3.0

I was a little disappointed because I reserved a utility van 2 weeks early to my rental date, and was told the day of that they didn't have any available. We were actually preparing to feed the homeless for Thanksgiving and the van would be perfect not bouncing the food to much. The sales person was super nice. She gave us a 10' foot truck with the same .59c/ a mile and even though it wasn't what I wanted, it worked out. Everything was fine, even the return system and the cost overall. Just make sure you don't give away rentals that's already reserved.

RYAN F. 
Rating:
1.0

They charged me for gas even thought I put the gas back to where it was when rented. When I called I was on hold for over 30 mins so I hung out. Not worth using uhaul and won't be recommending to anyone

OLIVER O. 
Rating:
4.0

Customer did not leave a comment.

LINDA W. 
Rating:
1.0

They charged me a extra 30.oo and I put more than a 1/2 of tank when it was dropped off NEVER AGAIN will I use this U-haul place

COLANDRIA W. 
Rating:
2.0

Customer did not leave a comment.

BRITTNEY J. 
Rating:
5.0

The entire staff was friendly, knowledgeable and went above and beyond to help me. This has had to be my best Uhaul experience in the 30 years I've been renting Uhauls. Please continue the amazing service.

paul T. 
Rating:
4.0

Customer did not leave a comment.

TORRI S. 
Rating:
1.0

Have mechanically. Safe trucks

RUBY G. 
Rating:
1.0

Customer did not leave a comment.

IMI C. 
Rating:
5.0

In the process of the return of equipment. They knew all the answers to problems that occur when you are returning a truck. They followed up and always have been very helpful through the process of moving in a rush. With no where to put your things. We appreciate uhaul for being in our community and helping through hard tuff times.

REGINA W. 
Rating:
3.0

I ordered pads. They were not available and I was not given credit for them.

CRAIG T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA F. 
Rating:
5.0

Customer did not leave a comment.

RosaLinda R. 
Rating:
5.0

Nothing.

CAROLON M. 
Rating:
5.0

Customer did not leave a comment.

INES M. 
Rating:
5.0

Staff,very helpful...excellent service,by all

Andrew R. 
Rating:
2.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

Service at the rental was poor I called the one 800 number trying to get help because I was unable to use the car hauler stayed on the phone hour and a half with no resolution call the store location and they referred me back to the one 800 number ended up dragging an empty car hauler to Houston Texas with no car on it

ARVID B. 
Rating:
5.0

The GM was very helpful and nice. Nice to be greeted as soon as you walk through the door. I had Trouble finding my truck and Michael walked me out to the truck and explained how to use the phone for checking the equipment and over night return, he went as far as to help me look for damage on the truck. When I returned the process was easy and quick. The staff was very nice and make you feel welcomed during your time of need. I would use this uhaul again over all the others.

JUNEETA B. 
Rating:
5.0

Easy drop off, friendly personnel

WILLIAM JAMES G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

The team Did a great job and it was super fast and easy process

Jazmin M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Exceptional customer service. Thank you!!

John F. 
Rating:
5.0

Personnel at Westmoreland are 100%.

GARY F. 
Rating:
4.0

Check the vehicles more thoroughly.

OTILIA H. 
Rating:
2.0

The uhaul truck broke down and I was stranded for 2 hours

ALEJANDRO P. 
Rating:
5.0

The service representatives were all very professional and helpful (from checking in at the counter to dropping the truck off). Superb crew!

Regina D. 
Rating:
5.0

Customer service and equipment was great as is

Pedro H. 
Rating:
1.0

Customer did not leave a comment.

JASMINE T. 
Rating:
4.0

One of your customer service people was very rude and very helpful !!!!

TONY RAY B. 
Rating:
5.0

Excellent customer service!!!

MONICA C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
1.0

It would nice that staff would take or personal direct rentors to rented truck. Instead i was told look at contract and go outside and look for truck with that number. I was also told a complimentary dolly would be in truck. There was not a dolly.

JEROME G. 
Rating:
5.0

This is a great place to store, because it’s not easily accessible from the outside.

RODERICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGELIO F. 
Rating:
2.0

From our reservation being changed with no notification to less than helpful staff and management not showing up to open their stores, this experience was nothing short of disappointing and frustrating. Unfortunately this isn't my first terrible experience using your services but I had a glimmer of hope that some how your company would show a shred of competency however that was not the case. There seems to be no accountability for franchise owners nor the desire to be helpful when something is wrong on your end. The only redeeming factor for my experience today was a kind employee by the name of Robert Jones who was sympathetic to our plight and understood that we were screwed over because of your bureaucratic and unforgiving systems. Moving companies tend to be a bit more expensive but I would rather spend money than waste another moment hoping your company will change or take responsibility.

Andrea T. 
Rating:
1.0

Very rude and not giving good service

AMINA M. 
Rating:
5.0

Customer did not leave a comment.

Ebony W. 
Rating:
5.0

Nothing

mary L. 
Rating:
1.0

I called to make sure they know about us waiting on the things we needed to move and they seemed to understand and I ended up paying $480 for an extra 2 days! That's crazy

KAREN O. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

ROMAN D. 
Rating:
3.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Nothing

TYRIAN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
4.0

Customer did not leave a comment.

geneise s.  |  First Impressions 
Rating:
2.0

My pick-up was scheduled for 6:30am and it was until I was about to go that it told me I couldn't pick-up until 7am, but still requires return by 10:30. Check engine light was on in vehicle. I went to report before I left, but there were already 10 people in line and only 1 person on the desk. So I just drove it instead of waiting.

Laura K. 
Rating:
1.0

Keep your appointments! I tool time off to take my car for installation and uhual canceled last minute. I had to reschedule and delay my trip. Terrible

Rafael Q. 
Rating:
5.0

Customer did not leave a comment.

Alisa B. 
Rating:
5.0

Customer did not leave a comment.

Zante G. 
Rating:
5.0

Make sure to let your customers know where to drop off key after hours. Thanks

MILDRED M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Lower the price because it is way too high. You advertise with As little as 19$ a day and I paid almost $100 Per hour

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

MELVA B. 
Rating:
3.0

There was a shortage of staff. They seemed to be overwhelmed.

BOBBIE M. 
Rating:
5.0

Great customer service, manager of the facility is owesome.

Charlotte A. 
Rating:
5.0

make sure employee's are smiling when customer enter the store

NANCY P. 
Rating:
2.0

Customer did not leave a comment.

Tea E.  |  First Impressions 
Rating:
5.0

Great customer service

SHIRLEY D.  |  First Impressions 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top