Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

Rating:

5.0

Thank you All

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Main desk representative need to be more fríendly.

Rating:

3.0

I was hit while the trailer was parked and gave you guys the company truck info that struck me. You guys still charged me. That's not fair because you are still going to go after the person that hit me.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thank you for being there for the people at all times.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Excellent customer service

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing, the young Lady that helped rent the truck was very helpful and gave me the best price!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

We were over charged, the lady who sadly employed there is so rude and disrespectful didn't offer any additional assistance, was speaking badly of these Spanish speaking only folks. She does not need to be working in any customer service field

Rating:

1.0

Customer did not leave a comment.

Rating:

1.0

The worst customer service ever from the young kid outside who thought it was ok to be a loud mouthed ignorant person that started yelling and cussing for no reason and approaching/ speaking to customers in a threatening manner

Rating:

5.0

Everything is well at this location and Robert Jones was very helpful and professional. Keep up the good work at this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Always a great experience at this location

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

They charged me 2 periods, attendants at store doesn't know how to operate the app. Because of bad information and misunderstanding they charged me 2 days. So bad.

Rating:

5.0

You don't need to change anything. They were terrific and very helpful

Rating:

5.0

great customs service

Rating:

5.0

N/A

Rating:

5.0

Goo9oddddddfffffc hijo

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Nothing

Rating:

5.0

N/A

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Was in and out in less than five minutes.

Rating:

1.0

There were 2 issues. #! I Was charged an $95.25 miscellaneous damage charge for the truck by Employee Khirstin Ashley. After I explained to the General Manager Michael Daniels that there was no damage to the truck done by me and that i wanted to be refunded that amount, he really did not care and explained to me that today was his off day and his kids were waiting on him. I asked Mr Daniels multiple times to correct the issue and he simply told me that he was leaving. The real reason that I was charged is because of where I parked the vehicle and trailer. I overheard Khirsten Ashely tell another young lady that she was going to charge me the damage fee because i refuse to move the vehicle after i had already moved the vehicle to 3 separate locations by 3 separate people and I wasn't moving it again. It is very clear that the operation over their functions poorly and has very poor leadership/direction. I would like that damage fee of $95.25 to be refunded to me immediately. Issue #2 When I picked up the truck on Friday !2/3/21 that evening there were employees hanging out in the back shop area of that location.I could smell Marijuana/ Weed odor as soon as I stepped out my car and the U-Haul vehicle also reeked of Marijuana/ weed odor. So it was obvious that they were smoking in the truck while at work. This is another sign of poor leadership/management. The atmosphere at that location was very immature and unprofessional as a place of business. I would like for this to be looked into by the appropriate person and to be contacted to discuss further please. Deon Tanner 469-254-0526

Rating:

4.0

The check engine light was on the whole time

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Strap on car tire kept coming off. Stopped at 3 uhaul locations to have them fix it. And they would just put it back on.

Rating:

5.0

Michael was very professional and courteous. I enjoyed the great service! Thanks and God bless. Mrs. Martinez

Rating:

3.0

I was a little disappointed because I reserved a utility van 2 weeks early to my rental date, and was told the day of that they didn't have any available. We were actually preparing to feed the homeless for Thanksgiving and the van would be perfect not bouncing the food to much. The sales person was super nice. She gave us a 10' foot truck with the same .59c/ a mile and even though it wasn't what I wanted, it worked out. Everything was fine, even the return system and the cost overall. Just make sure you don't give away rentals that's already reserved.

Rating:

1.0

They charged me for gas even thought I put the gas back to where it was when rented. When I called I was on hold for over 30 mins so I hung out. Not worth using uhaul and won't be recommending to anyone

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

They charged me a extra 30.oo and I put more than a 1/2 of tank when it was dropped off NEVER AGAIN will I use this U-haul place

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

The entire staff was friendly, knowledgeable and went above and beyond to help me. This has had to be my best Uhaul experience in the 30 years I've been renting Uhauls. Please continue the amazing service.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Have mechanically. Safe trucks

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

In the process of the return of equipment. They knew all the answers to problems that occur when you are returning a truck. They followed up and always have been very helpful through the process of moving in a rush. With no where to put your things. We appreciate uhaul for being in our community and helping through hard tuff times.

Rating:

3.0

I ordered pads. They were not available and I was not given credit for them.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff,very helpful...excellent service,by all

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Service at the rental was poor I called the one 800 number trying to get help because I was unable to use the car hauler stayed on the phone hour and a half with no resolution call the store location and they referred me back to the one 800 number ended up dragging an empty car hauler to Houston Texas with no car on it

Rating:

5.0

The GM was very helpful and nice. Nice to be greeted as soon as you walk through the door. I had Trouble finding my truck and Michael walked me out to the truck and explained how to use the phone for checking the equipment and over night return, he went as far as to help me look for damage on the truck. When I returned the process was easy and quick. The staff was very nice and make you feel welcomed during your time of need. I would use this uhaul again over all the others.

Rating:

5.0

Easy drop off, friendly personnel

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The team Did a great job and it was super fast and easy process

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Exceptional customer service. Thank you!!

Rating:

5.0

Personnel at Westmoreland are 100%.

Rating:

4.0

Check the vehicles more thoroughly.

Rating:

2.0

The uhaul truck broke down and I was stranded for 2 hours

Rating:

5.0

The service representatives were all very professional and helpful (from checking in at the counter to dropping the truck off). Superb crew!

Rating:

5.0

Customer service and equipment was great as is

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

One of your customer service people was very rude and very helpful !!!!

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

It would nice that staff would take or personal direct rentors to rented truck. Instead i was told look at contract and go outside and look for truck with that number. I was also told a complimentary dolly would be in truck. There was not a dolly.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

From our reservation being changed with no notification to less than helpful staff and management not showing up to open their stores, this experience was nothing short of disappointing and frustrating. Unfortunately this isn't my first terrible experience using your services but I had a glimmer of hope that some how your company would show a shred of competency however that was not the case. There seems to be no accountability for franchise owners nor the desire to be helpful when something is wrong on your end. The only redeeming factor for my experience today was a kind employee by the name of Robert Jones who was sympathetic to our plight and understood that we were screwed over because of your bureaucratic and unforgiving systems. Moving companies tend to be a bit more expensive but I would rather spend money than waste another moment hoping your company will change or take responsibility.

Rating:

1.0

Very rude and not giving good service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing

Rating:

1.0

I called to make sure they know about us waiting on the things we needed to move and they seemed to understand and I ended up paying $480 for an extra 2 days! That's crazy

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Nothing

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

My pick-up was scheduled for 6:30am and it was until I was about to go that it told me I couldn't pick-up until 7am, but still requires return by 10:30. Check engine light was on in vehicle. I went to report before I left, but there were already 10 people in line and only 1 person on the desk. So I just drove it instead of waiting.

Rating:

1.0

Keep your appointments! I tool time off to take my car for installation and uhual canceled last minute. I had to reschedule and delay my trip. Terrible

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Make sure to let your customers know where to drop off key after hours. Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Lower the price because it is way too high. You advertise with As little as 19$ a day and I paid almost $100 Per hour

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

There was a shortage of staff. They seemed to be overwhelmed.

Rating:

5.0

Great customer service, manager of the facility is owesome.

Rating:

5.0

make sure employee's are smiling when customer enter the store

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.