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TOMMY L.Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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BABALOLA S.It was too hot I. There
jerrica h. | Overall ExperienceThe manager Michael Daniels was very helpful and professional. He was kind and friendly.
Gloria l. | Overall ExperienceExcellent service
MICHAEL D. | First ImpressionsCheck-out lady was pleasant and personable, check-in gentleman was nice and efficient
ROBERT RAYMOND S.Everything was perfect
Gwen B.Better knowledgeable employees
Pauline P.Great folks
DWAYNE C.The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...
Shunevia R. | Overall ExperienceOnly the store manager was helpful. The rest of the staff was not helpful.
VALERIE L.The manager and staff were very helpful. Good customer service goes a long way. Thank you all.
SHANNON W.I Did Not Authorize this charge. Did anyone think to contact the card holder or get a contact number and get approval from the card holder? I wasn't present did not sign or agree to this transaction and will be disputing this $250.00 unauthorized charge with Capital One!
TIMMIE M.Keep up the good work
VALANA J.Worst and most disgusting Uhaul I've ever been to. Not only were the staff rude to me, but customers who called as well. Not only that, the entire storefront was dirty, like it hadn't been swept in years. I will never visit here again.
casey C.Great customer service
SHIRLEY D. | First Impressionsâ¤ï¸
KIESHA SHADA B.Could have a trash closer to drop off zone
Kevin B.is necessary had another suplies inside de trucks, for example: ties or straps. you have an axcelent service. thaks for it.
Hugo I.N/A
derrick S.My telephone contact could have told me I had to go to one address to get the key for the storage address? .That happen when I changed my drop off address for a closer one. The over all service was certain excellent in every way.. Thank you U-Haul for great work.
Eddie T.My overall experience at this u haul was more than excellent!!!!!♥♥♥ The manager and the young lady were very nice... I would recommend anyone that needs a truck, storage, or any moving accessories to VISIT THIS LOCATION!!! THEY REALLY ARE THEIR TO HELP AND MEET YOUR NEEDS...
ANGELA M.Nothing it was great.
DANNY JOE A.Hire more staff
Shuneque W.Person at the front desk helped me by taking the truck even when they didn't have room for it.
PAULA V.i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time
Guadalupe J. | Overall ExperienceDid the self return. Super easy.
KAYLAN RENE P.The front desk lady was very friendly
Edward R.Make the after hours key drop off more visible. I had a hard time finding the key drop bic
LAYMON R.The so called manager was rude when I called her on Wednesday morning about my concerns. Told me I didn't put the gas back in the uhaul when I know I did I was only supposed to put it back on half like my paperwork stated, second she accused me of taking a dolly that wasn't in the truck I had my own she would have known if she came outside and checked the truck like she should have, third and I got charged for not checking the truck in when I didn't know I was suppose to cause I never had to do that before she could have told me that instead of talking about weed on the phone when her boyfriend called! So I'm very pissed off it's always something when I go to that location every single time. You charge me for gas, dolly, not checking it in so I got charged for stuff that I shouldn't have been charged for!!!
Dana H.Cashier never explain me that I can verify the equipment return in a mobile app,so they charge me a lot more, even when they know that I drop the key after 2 hours and I rented actually for 24 hrs.
SANDRA S.The access hours were inconvenient until recently.
Misty W. | Overall ExperienceProfessional, accrete, informative. Very helpful.
Tony B.Never go to this location poor customer service; how do you get an attitude with a person because your equipment broke down on them? After only driving 10 miles
Marquise C.This facility was accommodating. The drop off location we were scheduled to use didn't exist so we called around to find one that would allow us to drop the trailer without charging us an extra fee. It took an extra 45 minutes, mostly due to getting u-haul customer service to approve it. It's too bad they don't have much competition. Service would then be better from u-haul corporate.
RONALD S.Thank you for being flexible and understanding merchant's!
EBONY D.Thank you
ANGEL G.It kind of hard to say, because when I was there, the customer that left were very satisfied, with the customer service rep, and so was I. The one hwy 67, I never go there again, the agents were playing I waited in line why one agent was helping one who seemed like he didn't know his job.
WILLIE W.2 computer operators would help so the people waiting on equipment want have to wait so long.Ok thanks
BRENDA W.Thank you
ANGEL G.The only bad thing is that when we made the reservation they told us it would be $20 to rent and $.78 a mile when we get there it was $38.95 and $.79 a mile and that was with an reservation
ELENA A.Nothing.
MARILYN N.online registration saved no time at all as we were made to resubmit all documentation that was uploaded. The workers there need a lifetime supply of Redbull or somethings as they are slow AF not mentally but physically were super slow to move and respond.
Reynaldo D.Ryan from Houston Texas excellent customer service
ELOY A.Have the truck I reserved at the time promise
LEANDRE M.This location need a personnel 101 as the staff was rude and very unprofessional including the manager Mike who was on the phone when there was situation of a return 10" truck. The customer service skills is terrible.
LEAH R.Make sure the equipment is clean prior to rental.
Cecil C.I had a lot of trouble to open the back door. It was SUPER hard that I twisted my wrist. I don't appreciate that it was very painful and annoying to do this every time that I had to open the back door. I informed the staff person about this when I returned the truck. I also informed her that the truck box wasn't clean. I noticed this after the trouble of trying to open the back door when I arrived to my destination. I had to cleaned it before I loaded my items. Please take extra time to clean the trucks interior because that truck was very sticky on the door panel and the steering wheel.
Maria C.Poor customer service from two of the guys and very rude
Dana H.Number one,the UHaul was rented by a Chelsea Montgomery, in Texas. I live in Wy. You sent receipt to wrong person. And the wrong email address. Number two, when I called to inquire about this, was treated rudely Can't answer your first question, because I have no fucking clue
CHELSEY D M.The person who helped me was outstanding
Robert D.The wait time on the phone was extraordinarly long, over 20 minutes. That said, I specified that I need to pick up the truck at 1:00 pm and completed everything online, however, when I got there 1 person was available to help with getting a my rental and over 10 customers waiting to be attended. The U-Haul employee, she was very helpful, but just could not handle the number of responsibilities on the ground.
Liane P.Not charge me for a drop off relocation fee whenever I never had a set drop off location and order the truck through my mobile device I did not pick a drop off destination because I knew that there would be one closer to where I was whenever I was done with the truck therefore I would not be dropping it off at the same place I got it
Callie B.You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.
Linda E. | Overall ExperienceFirst I was contacted by customer center that a location change was made due to my early time that was requested. Just to find out when I get there they do not open until an hour later. I waste gas and time going back home and then coming back once store was open. Customer service was horrible! I told them I had a reservation the lady first stated they did not have a truck for me! Then had to call a manager his name was Mike in to assist her due to the fact that I had a reservation reserved. This was the longest experience also my first time dealing with renting a truck. This was not pleasant nor smooth. The individual had me waiting at least 40 minutes until she got the transaction correct, this took about three tries. When I tried to call customer service of course no representative was Available. I will never rent from U-Haul again.
Juanita A.Great Family work ethic.
JACQUALINE C. | First ImpressionsStaff super helpful and friendly.
MAYA T. | First ImpressionsWhen there is a reservation and equipment is order there should be there when pick up time.
carlon M.The staff little rude
JIMMIE G.Recomiendo mucho este lugar de alquiler. En lo personal el trato y el servicio que recibà fue muy bueno desde que hice mi reservación para un tráiler fue muy sencillo y cuando recogà mi equipo personalmente fui atendido por el mánager Michael Daniels quien apesar de mi lenguaje no era muy bueno el busco otras opciones para poder comunicarnos, entendernos, firmar y listo. Muchas Gracias Daniels y U-HAUL. I highly recommend this rental place. Personally, the treatment and service I received was very good since I made my reservation for a trailer it was very simple and when I picked up my equipment personally I was attended by manager Michael Daniels who despite my language was not very good, I looked for other options to be able to communicate, understand each other, sign and that's it. Thank you very much Daniels and U-HAUL.
JOSE L.contact-free pickup isn't as seamless as advertised but the staff was kind and very helpful
FABIENNE R.My reservation wasn't at this U-Haul location, I was forced to transfer after arriving to another location and my truck not being ready. Upon picking up the truck it smelled very strongly of marijuana.
ANA V.Keep the professionalism, that the company promotes. You're going a great job..
DOROTHY JEAN B.Everything went really well. Grayson Peacock was the service rep. He did a great job assisting me, his coworkers and the phone calls coming in. I was very impressed with his patience, and knowledge
Dianna L.The individual working at this location Kiest/Westmoreland (Steven) made me feel extremely uncomfortable & unsafe. This was very argumentative & aggressive with me. It seems to me like this person is used to talking to people this way. I will not be returning to this business again, and just like this person said to me...it doesn't matter to loose my business because I'm only one person. Yes, I'm only one person but reviews & word of mouth means a lot
CYNTHIA G.Tia was amazing
JOSEPH FITZGERAL W.Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.
santosh t. | First ImpressionsGreat Cooperative team. Good Shape Dlleys and transfer equipment.
Hisham E. | Overall ExperienceThe females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.
LYENANDRA C. | Overall ExperienceThis was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.
sheryl m. | First ImpressionsThank you for making my move out easy and simple.
Victoria M. | Overall Experiencenone
Kristina S. | Overall ExperienceThe service over the phone was better than the personal service upon arrival.
Allen W. | First Impressionsn/a
darrell b. | First ImpressionsAmazing and convenient!!
Kimberly B. | First Impressions