Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

Rating:

2.0

Very poor customer service and lack of professionalism. Explanation of rules was not clear at all. Then the bill was not correct. The mileage was bogus.

Rating:

5.0

Just keep up the good work. The entire process - whether online or in person - was so easy and streamlined. And the customer service will definitely keep me a repeat customer.

Rating:

1.0

The vehicle was dirty,had a foul odor, the passenger side mirror didn't adjust because it was glued at the base, the check engine light was on and the windshield wipers were old and broken . The air conditioner would shut off after a while. I was highly dissatisfied and disappointed with the quality of the vehicle that I received.

Rating:

3.0

The van was clearly not inspected or cleaned before we got it. There was a sticky liquid standing all over the cargo area. We were moving a couch and had to put cardboard down to kept the liquid from ruining the apholstery

Rating:

5.0

Whoever Bruce is doesn't need to answer the phones, misleading customers. Ebony Williams was very great to work with. She did a wonderful job and explained things so well.

Rating:

3.0

I reserved a unit at a local dealer, waited for 30 minutes no one showed, forced me to go to a different location went and was able to transfer my reservation but they said they couldn't help me with a discount or anything for waiting that long. Fast forward when it's time to return the truck pump gas the gauge was not function properly and they didn't explain to me how much gas was exactly needed I ended up pumping 108. Filled the truck ask if I can get reimbursed due to the fact the truck was 1/2 tank. They said sorry they couldn't. I went in cause of the advertisement outside said 39.99 for a truck rental ended up spending over 250 my first time at uhaul will not be using uhaul again…

Rating:

5.0

Great customer service

Rating:

1.0

Getting new employees that aren't rude and not ghetto

Rating:

4.0

Storage area very hot! Suggest hanging fans from ceiling during summer months if A/C can't be provided in area and you will not allow and doors open for venalation. Drop off location for truck was not able to be changed at location. So staff provided 1800-go-uhaul, as a business understand... but as a customer a little frustrating when your told well we didn't make reservation so call them. Once i get to 800 go uhaul then I'm provided number to scheduling to have information changed, but a move is already stressful enough! Staff was friendly and very informative.

Rating:

5.0

Very positive team of worker.

Rating:

1.0

Be a little more understanding when the customer has a problem. When the trucks are dropped off 5 minutes late and the employees are still there you ask them for help checking in the truck and his answer is "don't worry about it ". Then I get a email that you're billing me for an extra day and gas that I know I put back. Now you're charging my card almost a $100 for using the trunk for less than 4 hours. I used this location several times and never had this problem since your employee acted lik she could care less I won't be using that location ever again.

Rating:

2.0

When I made the appointment over the phone I could heard another conversation that was overbearing the conversation between me.and the associate. Upon arrival I seen a woman taking reservations and getting customers information on speaker phone for everyone in lobby to hear. ( it could be that the phone wasn't working and she had no choice). From a corporate standpoint the $20.00 overnight drop-off fee is stupid. I should have kept it until 1:30 to maximize my dollar, but instead I dropped it off so if could be used by another customer first thing in the morning.

Rating:

5.0

Awesome service. Got in and out without trouble very friendly staff. Good A/C in vehicles

Rating:

1.0

Rude unprofessional peoples

Rating:

5.0

CSR/Agent was very helpful and well spoken, she did a great job!

Rating:

1.0

How about don't lie to and rip people off?

Rating:

5.0

Have used this location before. Quick drop off and easy to work with.

Rating:

5.0

Na

Rating:

3.0

First, the truck was not in very good conditions with a big hole on the passenger side. Second, there must have been a leak from the roof and when it rained, all our stuff got very wet which we could not use or move in until it was dry. We had a very unpleasant experience!

Rating:

5.0

They have a great staff at that location and they are professional and helpful. They do a great job so I cannot say how they can improve.

Rating:

4.0

Better customer service

Rating:

1.0

I was charged 401 and was told that it would be 134

Rating:

1.0

Better customer service -

Rating:

1.0

Stop spamming people's email. You are spamming fonz@hotmail.com

Rating:

3.0

Have attendants be more personable, professional, and accommodating.

Rating:

1.0

Trying to personnel to be professional. While I was there picking up The employees were having conversation among some selves and ignoring me. There was cussing, talking about food, someone's child was called from the back to come up to ask about their food. They were talking about the bathroom and One employee told the other not to go “boo-boo” in there, Because it stinks up the whole place. All this was happening while she's working on my paperwork, which took even longer because she was stopping to talk. Then we were done, we told to go to the back to pick up our trailer around back. . When we got back here we waited for at least 5 to 10 minutes. My husband had to go back inside and ask if anyone was going to help us. The SAME gentleman was in there talking and had to stop to come out and give us our trailer.

Rating:

2.0

Need to schedule your reservations properly..I schedule a truck on Sat July 2 at 800am and got there and you guys had no trucks..Your customer service should have reached out to ppl the day before to let us know you wouldn't have any trucks or to reschedule me..Instead you guys allowed me and others to come there,only fir you guys to tell us to comeback the next day..So you guys cost me money because I had hired help scheduled for July 2,but ended up having to pay them for July 3 because of you error

Rating:

5.0

Excellent customer service, quickly in and out

Rating:

4.0

It was a great experience. Everyone was great thank you so much for all the professionalism.

Rating:

3.0

Ms Natalie was a great and she was very helpful and she need to be recognition for her kindness and for how she helped me out yesterday she was so nice and she went above and beyond her job please recognize her and I want to thank her so much

Rating:

5.0

The people were so helpful and friendly!

Rating:

5.0

Good location.

Rating:

3.0

Front desk people are rude and dont know how to attend clients. Very rude

Rating:

1.0

We expect a better customer service. Staff working there are not organized. Looks like are not interested to solve the customer necessities.

Rating:

4.0

Kayvin Wilkerson was the young lady that received my reservation. She was absolutely awesome! The store was quite busy and she handled each customer's needs efficiently with a positive attitude. She was knowledgable about other locations that may be able to assist with things that her location didn't provide. At one point, she had a customer and myself included being checked out at the same time with no stress for everyone involved. As a teacher, it is rare for me to encounter some one who demonstrates such poise and effectiveness under pressure. There was also another worker named "Red" who hooked up the trailer that I rented. He was also awesome because the first vehicle that we came in was not equipped with everything that we need to be in legal status on the road (no tow light hookup). He was patient enough to explain it to us and to help us after we returned with another vehicle. I was just really impressed with their efforts to make everyone's day the best.

Rating:

5.0

Great Customer Service

Rating:

4.0

Awesome service, thank you, so much 😊.

Rating:

4.0

Equipment Cleaning & Well Maintained. Clean -- Yes Well Maintained -- See Below And for the "you've been gone for more than 10 Minutes" from the initial CS Rep that check the vehicle out to me. 1) The "inspect the Link vehicle" didn't leave room for comments, essentially Yes/No questions. The fact that both issues did not present themselves until after driving away 2.) Service Engine Light came on, because the Gas Cap had not been secured properly. 3.)Right Side Mirror was loose and wouldn't stay in position. I commend and Thank the Service Team/Check-in for taking the time to help us when we brought the truck back to report the issues.

Rating:

1.0

After waiting in line at another location for 45 to pick up my truck that I reserved several days ago, I received a call from uhaul saying they changed my pickup location and to go this unit. When I arrived, they didn't have a truck for me and the lady was rude. I was already upset that I had to drive further and pay kore mileage because of the change of location. 45 minutes later after she called uhaul, I finally got a truck. I did have to pay the extra 14 miles and a kove that should have been done in a couple of hours, took all day because of waiting at both locations. This is the second time this has happened to me. Not sure if I will use uhaul again.

Rating:

4.0

The facility and staff were nice. However, we picked our UHaul up with 1/4 of gas. We returned it a whole day early with more than 1/2 a tank of gas….yet we were still charged $17 for “extra miles”. What a crock of shit!!!!

Rating:

2.0

Rented a one way. Had the most difficult time finding a location that would accept the drop off the next day!!

Rating:

5.0

The Wheel ⚠️ was on, Very Important oversight. Otherwise A+ Service provided.

Rating:

5.0

Everything was eazy peazzy.

Rating:

5.0

The return service after hrs. is very dangerous have to get out of ur car and video. The return app wasn't working they told us to wait 45mins on the phone to get some assistance. Go bk to the old way drop truck and key and leave. Your new way will get someone hurt. In this case we need help immediately. I'm 68 yrs old with another senior trying to return this truck after hrs. I will never do that again..too dangerous. It must be another process for after hr. returns. Thank you

Rating:

1.0

I reserved a enclosed trailer weeks before my pickup date and called and confirmed 2 days prior and when I got there they didn't have my trailer and couldn't tell me when or where they would have one didn't give me any other options I had to get a open trail and it got all my stuff wet and I had to pay more for it

Rating:

3.0

We were told they did not have the any of their largest box trucks available when we arrived. The Reservation was made with weeks in advance. We also saw another customer drive off with a box truck the size we had requested just as we were walking in to the office. No other options were given other than taking whatever they had available.

Rating:

1.0

Customer service was awful. I will not return or refer to a friend.

Rating:

3.0

There is an older man who works at this location who solicited a bribe and then threateningly tool pictures of my vehicle when I didn't pay it. I won't be back.

Rating:

3.0

I wish I could review my first pickup location. It was terrible. And terrible service. My order got moved to westmoreland because of a dirty truck and no alternatives.

Rating:

1.0

My access card don't work for exit gate.

Rating:

3.0

I ordered two dolly's- didn't get one. Had to lift the furniture because the truck didn't have the rail to pull furniture up into the U-Haul or out. Basically just worked for space purposes.

Rating:

5.0

Initial trailer lights did not work. Employee checked and verified issue and then helped connect with a different trailer. He did a great job.

Rating:

3.0

More expeditious pickup. I waited over 20 min in line before I could get the truck that I'd reserved online

Rating:

1.0

The manager was rude to us, she couldn't explain why we had to pay twice as much to drop off at another location in town, she couldn't/wouldn't locate the address of the other store somehow, even though we knew it ourselves. She was short with us and really made us angry. She was not helpful and didn't even try to be courteous to us. Don't go to the .Westmoreland location. However, the gentleman at the store on Greenville Avenue was SUPER NICE! He made up for the other experience. He cared.

Rating:

5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Rating:

5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

Rating:

5.0

This is a great place to store, because it’s not easily accessible from the outside.

Rating:

5.0

This staff was great. Very helpful.

Rating:

1.0

It was too hot I. There

Rating:

4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Rating:

5.0

Great customer service

Rating:

5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Rating:

4.0

The access hours were inconvenient until recently.

Rating:

2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Rating:

5.0

Great Family work ethic.

Rating:

5.0

Staff super helpful and friendly.

Rating:

1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

Rating:

5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Rating:

1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

Rating:

1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

Rating:

4.0

Thank you for making my move out easy and simple.

Rating:

4.0

none

Rating:

1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Rating:

3.0

The service over the phone was better than the personal service upon arrival.

Rating:

4.0

n/a

Rating:

3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Rating:

5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Rating:

5.0

Amazing and convenient!!

Rating:

4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Rating:

2.0

The staff is very rude it have never ever taken me 2 days to move

Rating:

1.0

My experience was horrible!!

Rating:

1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Rating:

2.0

The people don’t know how much to do the company rules anyone know nothing

Rating:

1.0

Customer service is awful

Rating:

1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Rating:

5.0

I wish u stay opened longer during the week, other than Fri/Sat.