Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

2518 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The so called manager was rude when I called her on Wednesday morning about my concerns. Told me I didn't put the gas back in the uhaul when I know I did I was only supposed to put it back on half like my paperwork stated, second she accused me of taking a dolly that wasn't in the truck I had my own she would have known if she came outside and checked the truck like she should have, third and I got charged for not checking the truck in when I didn't know I was suppose to cause I never had to do that before she could have told me that instead of talking about weed on the phone when her boyfriend called! So I'm very pissed off it's always something when I go to that location every single time. You charge me for gas, dolly, not checking it in so I got charged for stuff that I shouldn't have been charged for!!!

Dana H. 
Rating:
4.0

Customer did not leave a comment.

ERIC T. 
Rating:
1.0

Cashier never explain me that I can verify the equipment return in a mobile app,so they charge me a lot more, even when they know that I drop the key after 2 hours and I rented actually for 24 hrs.

SANDRA S. 
Rating:
4.0

The access hours were inconvenient until recently.

Misty W.  |  Overall Experience 
Rating:
5.0

Professional, accrete, informative. Very helpful.

Tony B. 
Rating:
1.0

Customer did not leave a comment.

Maurice M. 
Rating:
1.0

Never go to this location poor customer service; how do you get an attitude with a person because your equipment broke down on them? After only driving 10 miles

Marquise C. 
Rating:
3.0

This facility was accommodating. The drop off location we were scheduled to use didn't exist so we called around to find one that would allow us to drop the trailer without charging us an extra fee. It took an extra 45 minutes, mostly due to getting u-haul customer service to approve it. It's too bad they don't have much competition. Service would then be better from u-haul corporate.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

JASMINE M. 
Rating:
5.0

Thank you for being flexible and understanding merchant's!

EBONY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Thank you

ANGEL G. 
Rating:
5.0

It kind of hard to say, because when I was there, the customer that left were very satisfied, with the customer service rep, and so was I. The one hwy 67, I never go there again, the agents were playing I waited in line why one agent was helping one who seemed like he didn't know his job.

WILLIE W. 
Rating:
3.0

Customer did not leave a comment.

SHAMEKIA C. 
Rating:
5.0

2 computer operators would help so the people waiting on equipment want have to wait so long.Ok thanks

BRENDA W. 
Rating:
4.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Thank you

ANGEL G. 
Rating:
5.0

The only bad thing is that when we made the reservation they told us it would be $20 to rent and $.78 a mile when we get there it was $38.95 and $.79 a mile and that was with an reservation

ELENA A. 
Rating:
5.0

Nothing.

MARILYN N. 
Rating:
5.0

Customer did not leave a comment.

Demetra M. 
Rating:
2.0

online registration saved no time at all as we were made to resubmit all documentation that was uploaded. The workers there need a lifetime supply of Redbull or somethings as they are slow AF not mentally but physically were super slow to move and respond.

Reynaldo D. 
Rating:
5.0

Ryan from Houston Texas excellent customer service

ELOY A. 
Rating:
3.0

Have the truck I reserved at the time promise

LEANDRE M. 
Rating:
1.0

This location need a personnel 101 as the staff was rude and very unprofessional including the manager Mike who was on the phone when there was situation of a return 10" truck. The customer service skills is terrible.

LEAH R. 
Rating:
3.0

Make sure the equipment is clean prior to rental.

Cecil C. 
Rating:
3.0

I had a lot of trouble to open the back door. It was SUPER hard that I twisted my wrist. I don't appreciate that it was very painful and annoying to do this every time that I had to open the back door. I informed the staff person about this when I returned the truck. I also informed her that the truck box wasn't clean. I noticed this after the trouble of trying to open the back door when I arrived to my destination. I had to cleaned it before I loaded my items. Please take extra time to clean the trucks interior because that truck was very sticky on the door panel and the steering wheel.

Maria C. 
Rating:
1.0

Poor customer service from two of the guys and very rude

Dana H. 
Rating:
1.0

Number one,the UHaul was rented by a Chelsea Montgomery, in Texas. I live in Wy. You sent receipt to wrong person. And the wrong email address. Number two, when I called to inquire about this, was treated rudely Can't answer your first question, because I have no fucking clue

CHELSEY D M. 
Rating:
5.0

The person who helped me was outstanding

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca O. 
Rating:
3.0

Customer did not leave a comment.

REYNALDO D. 
Rating:
5.0

Customer did not leave a comment.

AFRICA LEONOR H. 
Rating:
5.0

Customer did not leave a comment.

RODERICK T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

The wait time on the phone was extraordinarly long, over 20 minutes. That said, I specified that I need to pick up the truck at 1:00 pm and completed everything online, however, when I got there 1 person was available to help with getting a my rental and over 10 customers waiting to be attended. The U-Haul employee, she was very helpful, but just could not handle the number of responsibilities on the ground.

Liane P. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA S. 
Rating:
2.0

Not charge me for a drop off relocation fee whenever I never had a set drop off location and order the truck through my mobile device I did not pick a drop off destination because I knew that there would be one closer to where I was whenever I was done with the truck therefore I would not be dropping it off at the same place I got it

Callie B. 
Rating:
2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Linda E.  |  Overall Experience 
Rating:
1.0

First I was contacted by customer center that a location change was made due to my early time that was requested. Just to find out when I get there they do not open until an hour later. I waste gas and time going back home and then coming back once store was open. Customer service was horrible! I told them I had a reservation the lady first stated they did not have a truck for me! Then had to call a manager his name was Mike in to assist her due to the fact that I had a reservation reserved. This was the longest experience also my first time dealing with renting a truck. This was not pleasant nor smooth. The individual had me waiting at least 40 minutes until she got the transaction correct, this took about three tries. When I tried to call customer service of course no representative was Available. I will never rent from U-Haul again.

Juanita A. 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Staff super helpful and friendly.

MAYA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  Overall Experience 
Rating:
3.0

When there is a reservation and equipment is order there should be there when pick up time.

carlon M. 
Rating:
2.0

The staff little rude

JIMMIE G. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN E. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Recomiendo mucho este lugar de alquiler. En lo personal el trato y el servicio que recibí fue muy bueno desde que hice mi reservación para un tráiler fue muy sencillo y cuando recogí mi equipo personalmente fui atendido por el mánager Michael Daniels quien apesar de mi lenguaje no era muy bueno el busco otras opciones para poder comunicarnos, entendernos, firmar y listo. Muchas Gracias Daniels y U-HAUL. I highly recommend this rental place. Personally, the treatment and service I received was very good since I made my reservation for a trailer it was very simple and when I picked up my equipment personally I was attended by manager Michael Daniels who despite my language was not very good, I looked for other options to be able to communicate, understand each other, sign and that's it. Thank you very much Daniels and U-HAUL.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

CURTRINA D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN OLIN C. 
Rating:
4.0

contact-free pickup isn't as seamless as advertised but the staff was kind and very helpful

FABIENNE R. 
Rating:
1.0

My reservation wasn't at this U-Haul location, I was forced to transfer after arriving to another location and my truck not being ready. Upon picking up the truck it smelled very strongly of marijuana.

ANA V. 
Rating:
5.0

Keep the professionalism, that the company promotes. You're going a great job..

DOROTHY JEAN B. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

Everything went really well. Grayson Peacock was the service rep. He did a great job assisting me, his coworkers and the phone calls coming in. I was very impressed with his patience, and knowledge

Dianna L. 
Rating:
1.0

Customer did not leave a comment.

Danish V. 
Rating:
1.0

The individual working at this location Kiest/Westmoreland (Steven) made me feel extremely uncomfortable & unsafe. This was very argumentative & aggressive with me. It seems to me like this person is used to talking to people this way. I will not be returning to this business again, and just like this person said to me...it doesn't matter to loose my business because I'm only one person. Yes, I'm only one person but reviews & word of mouth means a lot

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

IRIS H. 
Rating:
5.0

Tia was amazing

JOSEPH FITZGERAL W. 
Rating:
5.0

Customer did not leave a comment.

Sapphire W. 
Rating:
2.0

Was charged additionally, because we didn't fill the truck entirely despite when we were told you could return it at half a tank, which would make sense since it only given to us half full. U-haul needs to either have an universal rule for that, instead of being rude to customers.

Ashley J. 
Rating:
3.0

return customer service was not friendly, really bossy.

juan M. 
Rating:
1.0

Gentleman at tge front counter was extremely rude and made me wait almost an hour to get the truck I had reserved the day before

ALICIA S. 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

Kelly Joe W. 
Rating:
4.0

Customer did not leave a comment.

Evan B. 
Rating:
3.0

The place had great signage for where to drop off my rental and it was clean. Staff however seemed a little disengaged. They weren't rude but I wouldn't rate them for five star customer service. I'd go there if I had to but it wouldn't be my number one choice

Chelsey J. 
Rating:
1.0

Read a customer's reservation before entering them as a walk in. This location has overcharged me as well has charged my staff's card for the rental. This could have been prevented if the agent would have read the reservation details stating I was a corporate account.

RONOVAN C. 
Rating:
4.0

Customer did not leave a comment.

EFRAIN C. 
Rating:
5.0

Everything was great! Staff was great!

KENNETH G. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
2.0

Customer did not leave a comment.

YOLANDA A. 
Rating:
5.0

I have used this particular U-haul area for over 5 years. I love the excellent customer service that I have received here. Thank you!

Kathryn H. 
Rating:
5.0

Thank you for your excellent service. We have been using this location for several years without any problems.

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

regina S. 
Rating:
5.0

We're very friendly and helpful and Tia was very bubbly and considerate.

Steven E. 
Rating:
4.0

Customer did not leave a comment.

CARLOS N. 
Rating:
3.0

Did not have handtruck/dolly available with truck. Also, this was not the original location where I had reserved a truck. It placed me behind schedule. This the second time I reserved a vehicle and it was not there when I arrived. Not from this location but from another location.

BENJAMIN R. 
Rating:
5.0

Thank you

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Assistant manager is great. Other employees are average.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony M. 
Rating:
1.0

Customer did not leave a comment.

Dashawn S. 
Rating:
5.0

Somethings were broken but I would use again. First time experience and looking forward to the next.

ladine G. 
Rating:
5.0

She was very kind and sweet person and very explainable and very polite . And explain everything we needed to know . Good job Thank You

RAFAEL R. 
Rating:
4.0

Add a courtesy bell or camera to be able to promptly assist customers when the associates are outside working.

rashanda G. 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

The staff and manager Michael are so helpful, great team work

Craig P. 
Rating:
5.0

wonderful service from Grayson. Very clean truck.

JOHN-PAUL L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

Candience H. 
Rating:
5.0

Customer did not leave a comment.

Jessica U. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA S. 
Rating:
1.0

The van was not drivable the next morning nor was anything taken off of the bill so NO I would NOT recommend U-Haul to anyone.

DEBORAH ANN P. 
Rating:
5.0

Your manager Micheal very professional.

SHERRI L. 
Rating:
5.0

Customer service was outstanding

DANTE G. 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim R. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Service was excellent

Waymon K. 
Rating:
4.0

The location was very busy, causing a line holdup and lot of waiting

qingming Q. 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

santosh t.  |  First Impressions 
Rating:
5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Hisham E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

LYENANDRA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kiole J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexcia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoninette A.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

sheryl m.  |  First Impressions 
Rating:
4.0

Thank you for making my move out easy and simple.

Victoria M.  |  Overall Experience 
Rating:
4.0

none

Kristina S.  |  Overall Experience 
Rating:
1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Neera B.  |  Overall Experience 
Rating:
3.0

The service over the phone was better than the personal service upon arrival.

Allen W.  |  First Impressions 
Rating:
4.0

n/a

darrell b.  |  First Impressions 
Rating:
3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Blaise B.  |  Overall Experience 
Rating:
5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

diana r.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
Rating:
4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

CLARENCE D.  |  Overall Experience 
Rating:
2.0

The staff is very rude it have never ever taken me 2 days to move

Delia s.  |  Overall Experience 
Rating:
1.0

My experience was horrible!!

Angela A.  |  Overall Experience 
Rating:
1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Angela A.  |  Reservation 
Rating:
2.0

The people don’t know how much to do the company rules anyone know nothing

carman n.  |  Overall Experience 
Rating:
1.0

Customer service is awful

kishandra j.  |  Reservation 
Rating:
1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Audrey W.  |  Reservation 
Rating:
5.0

I wish u stay opened longer during the week, other than Fri/Sat.

henry t.  |  Overall Experience 
Rating:
4.0

Good service

Mayra F.  |  Overall Experience 
No reviews have been submitted for this location.

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