Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

3,047 reviews

3165 S Westmoreland Rd   Dallas, TX 75233

(214) 333-2168

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(214) 333-2168

3165 S Westmoreland Rd
Dallas, TX 75233

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My unit 1056 was rained in and destroyed several pair of my shoes and boots. I let them know expecting to hear back from someone but no one has.

jackie d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashonda C. 
Rating:
1.0

Customer did not leave a comment.

Brenda G. 
Rating:
3.0

Be more helpful & have a better communication with the customer

Tyrone B. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
1.0

The staff is extremely rude and unhealthy during the whole process

Jessica H. 
Rating:
3.0

The original location I was supposed to pick up the truck from was closed and even though I selected mobile pickup, when I went to location to check in there was some sort of message about I needed to get the key hand delivery but the location was closed. After I called customer service I ended up having to drive about 12-15 miles one way to another uhaul location that was open. So I ended up paying for additional miles that I would not have if I could have picked up from where I first booked the mobile pickup and I missed my time frame to use the freight elevator for loading. It took about 2 hours for me to get a new uhaul and drive all the way home. Totally inconvenienced. Makes me skeptical to rent from uhaul again because I'm not for sure if rentals I reserve will be available to pickup when I arrive.

Stephanie C. 
Rating:
5.0

Excellent customer service

Patrick A. 
Rating:
5.0

Amazing ppl! Love this location

BRIANA G. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
4.0

Customer did not leave a comment.

AMMIEL J. 
Rating:
3.0

I cannot rate this location. Truck was picked up by a tow truck sent by U-haul roadside assistance

Jeoffrey B. 
Rating:
4.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Melinda G. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

elijah G. 
Rating:
5.0

Customer did not leave a comment.

Shaquawta B. 
Rating:
1.0

I reserved a truck from one location because I didn't want to go over my miles. They didn't care!!! I was told when reserving the truck I had 253 free miles. That was a lie!!! It's only 100… the chick who set it up told me and that really stressed me out because I was being forced to leave where I was aches didn't have much funds at the last minute.

kimberly G. 
Rating:
4.0

Engine light was on, but the truck ran just fine. I was also charged an extra day even though I dropped the keys off the night before. I missed the self check in but that seems like an easy correction to make.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Khirstin A. 
Rating:
5.0

Thanks

John L. 
Rating:
5.0

Very professional and made sure I was completely satisfied with this rental.

JOHN P. 
Rating:
1.0

Employees need to be on time to open up. Employee smell like Marijuana No one was there to check in truck

juan Z. 
Rating:
2.0

Me quisieron cobrar un dia extra porque segun no avia entregado el camion el dia que tenia ser. Cuando su empleado no hizo lo que tenia que hacer de poner el reporte de entregado

Oscar C. 
Rating:
5.0

I was very pleased with the service

Alene B. 
Rating:
4.0

I didn't get the truck look over message for a while. This has been my experience with the texting platform before. Seems everything still worked out well without it. Thanks for the wonderful on site service!

Jordan R. 
Rating:
5.0

Overall an excellent experience! Wham, bam, thank you, ma'am! Will definitely recommend and use again.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

dustin H. 
Rating:
1.0

On like monday or tuesday, I reserved a 26 inch truck ahead of time, so they could have it by the time I got there. When I got there today, I was told they didn't have reservation. Then, I showed the person my email and said they had my name just no reservation. Next, i told the person about the 26 inch truck and he told me all those were reserved already. How much time in advance are people allowed to reserve? Asking because i thought since i reserved it ahead of time that they were going to honor it, but I got there and was told i didn't reserved and i did. They were able to get me a 15 inch truck, but I wouldve appreciated more if I had gotten the 26 inch i reserved .

Felix M. 
Rating:
5.0

Customer did not leave a comment.

Stefanie Y. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
3.0

Customer did not leave a comment.

sandra m.  |  First Impressions 
Rating:
5.0

Night drop box wasn't needed after all ...there were reps available.

Demetryas P. 
Rating:
5.0

Thanks

jane L. 
Rating:
5.0

Very good service !!! Thank you

JAMES K. 
Rating:
2.0

Location employee did not permit me to return tow dolly trailer with out dropping off moving van which was a waste of gas. When I returned later to drop both off, a different employee instructed me to back up dolly into a tight corner. I strictly refused as it says "do not back up" in bold on the tow dolly.

Hugo F. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
1.0

Not say it's one rate and you get there and it's a lot more to the rate(s)

Ayesha M. 
Rating:
1.0

Overcharged, double/duplicate charges and incorrect amounts.

Qualin D. 
Rating:
1.0

Truck was dirty inside and out (the windshield was covered in bug splatter), gas tank left on empty, the passenger mirror spun prompting an immediate call to roadside assistance to fix, and zero explanation on how to use the truck (safety features, when to use tow setting, etc). Since this was my first experience using a moving truck going from Texas to Michigan, it was a very stressful trip. Extremely disappointed with Uhaul.

gILBER R. 
Rating:
4.0

Good job.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Street access into facility is limited to one side. Difficult to enter as no U-Turn allowed at closest to intersection.

Jason K. 
Rating:
1.0

Takes forever to get the truck even if you reserved online because the cashier has to respond to text messages all throughout checking you out and you better keep all questions to yourself unless you want some attitude back

William S. 
Rating:
3.0

Explain the loaded of a car onto the auto transport better. We didn't find out that the wheel hub moved until we were removing the car even though a rep was helping us.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Zelda C. 
Rating:
1.0

When customers make reservations please make sure all equipments are working.. I had a move going to Houston truck & mobile transport reserved.. my day of pick up the mobile transport was not working & the other two were broken as well which caused delay. Had issues with credit card being charged twice . Which caused another issue now I had money reversed back to my card card recharged which tired up money had to go to another location to pickup mobile transport which I had to pay an additional fee for that rental it was a totally stressful devastating moving process this weekend and the manager that help me that morning was very unprofessional discussing personal business in front of customers and apparently not very knowledgeable about job when certain issues occur..

Terrah G. 
Rating:
3.0

Better in store customer service.

Elijah S. 
Rating:
3.0

I wasn't aware of the mileage rate and I'm so disappointed

Taheera M. 
Rating:
4.0

Customer did not leave a comment.

Nadiia H. 
Rating:
2.0

What a complete mess, I was nervous even walking in!

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Customer did not leave a comment.

Martha C. 
Rating:
1.0

I will never go back lazy... Didn't do anything and all the answers were short and talked down to me no place to put used boxes for future customers just a bad experience

FIELDING C. 
Rating:
3.0

Customer did not leave a comment.

SONIA A. 
Rating:
5.0

Customer did not leave a comment.

Kiondre M. 
Rating:
1.0

System was down , very dismissive.

Juan B. 
Rating:
1.0

EVERYTHING, A TO Z.

William B. 
Rating:
5.0

N/A Charlesea Allen is amazing! and lovely! Thank you!

Ade D. 
Rating:
1.0

Initially I had order No 21665510 booked for 9am pickup at your Grand Prairie location. I arrived to find there was no truck available - the staff were rude and simply told me to take it up with U Haul. I went to U Haul O'Connor st Irving address where this booking was made and complained. The lady there got me talking to a lady in U Haul management who was very helpful and obliging. She found and secured a truck at Westmoreland Rd and I went there to get it. The lady also said I would get a $50 credit for the trouble U Haul caused me. I paid $71.12 fee at Westmoreland and was told the $50 credit would appear in 3 to 5 days. I used the truck and delivered it back a few minutes after 10pm - I phoned Westmoreland and told them I would not get the truck back until around 10pm - they noted this I refilled the truck with fuel to get the gauge back to where it was when I picked up. I tried to follow your on-line process before placing the keys in the drop box - it appears I did not do this correctly. I have a photo on my phone showing the drop box and the time a few minutes after 10pm U Haul has charged me another $106.78 - when I phoned Westmoreland to complain they said take it up with Management - I tried phoning and was told the wait time was over an hour This is why I am saying your service is extremely poor I am demanding an immediate refund of the $107.78 charged yesterday plus confirmation I will receive the $50 credit I am majorly pissed off with all of this and will get my Attorney involved unless I receive a satisfactory and prompt reply from you

Cedric H. 
Rating:
3.0

make sure the store rep knows how to do their job correctly

carisha K. 
Rating:
1.0

Service was poor. Truck was dirty when I got it but yet they charge ME a 25 dollar cleaning fee when I returned the truck cleaner then it was when I picked it up. Truck was in bad condition and the mirror on the passenger side almost caused an accident cause the mirror didn't stay in place

Terry T. 
Rating:
4.0

N/a

Virgilio R. 
Rating:
5.0

Customer did not leave a comment.

VELMA F. 
Rating:
5.0

all the employees were friendly and efficient. the rental was in good shape and I had no issues

Trung V. 
Rating:
4.0

Customer did not leave a comment.

ANGELIQUE M. 
Rating:
5.0

Customer did not leave a comment.

whitney F. 
Rating:
1.0

I reserved a 10” truck and got an 11” truck. The truck did not drive smoothly and may have had some mechanical issues.

Lehlieh G. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo R. 
Rating:
5.0

Coming to this location was the highlight of my day! The entire staff was amazing!! Everyone we spoke to was helpful and extremely knowledgeable! This is the BEST customer service I've ever had at a u-haul EVER!!! They explained everything about our purchase, gave us helpful tips, and gave us very good and detailed instructions and best practices! I appreciate each person and representative that was there on a busy Saturday! They quickly and easily helped about 5-6 people while we were there, we arrived at the end of the line and it took less than 10 minutes for us to get to the front of the line. Everyone that was in front of us received excellent customer service and detailed information about their purchase as well! I am happy with the entire experience!! Thanks Team!

Deborah D. 
Rating:
1.0

When u say something be honest and keep your word.....better customer service , more friendly

myrtle H. 
Rating:
4.0

The software systems are flawed. However, the personnel worked to be both courteous and effective under difficult circumstances. I thank the lady who completed the rental agreement and the man who completed the intake upon return.

Clarence D. 
Rating:
1.0

I reserved equipment with my truck reservation and none of the equipment (ex.dollies) were available. What sense does it make to reserve equipment to help assist with moving and they rent it to someone else! Nothing went right with my move and no one in the store nor after numerous phone calls were able to give appropriate customer service to resolve my issue. The staff was unorganized and did not provide a solution.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  First Impressions 
Rating:
2.0

I was charged for an extra day when I shouldn't have been.

Ramiro A. 
Rating:
5.0

Drop off was simple and easy!!

Stanville C. 
Rating:
1.0

Customer did not leave a comment.

Jamelia H. 
Rating:
3.0

Customer did not leave a comment.

Dora V. 
Rating:
5.0

The brakes were sketching at every stop. Staff very professional and friendly. That is reason I will return to this location.

JEROME G. 
Rating:
1.0

Bad

Wanda S.  |  Overall Experience 
Rating:
5.0

GIVE THEM PEOPLE A RAISE!!!!

Ivan J. 
Rating:
2.0

Train each location the same. Place had trash everywhere. My uhaul was not clean. The service engine light came on. I was forced to a bigger truck even though what I had reserved online was still on the lot when I returned the bigger truck. There were several in fact. Overall just not a good experience.

Carrie W. 
Rating:
3.0

My dolly was not in stock. That's a major issue when you're planning a move (I was moving a piano). It cost me extra money to buy that, and I was 30 minutes delayed, which I had to pay movers for. On top of that, the staff was not helpful. They didn't try to offer me any additional solutions to the problem, they were bad at communication, and generally unprofessional (all we're eating lunch at the desk, and it wasn't clear who was talking to me). Highly do not recommend this branch

Damian K. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
4.0

Customer did not leave a comment.

donald P. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

The ladies that work there exemplify excellent customer service.

Tiffany O. 
Rating:
5.0

Customer did not leave a comment.

Venisa L. 
Rating:
5.0

The staff was great. Thanks!

Odell A. 
Rating:
3.0

There was dog hair all over the dash and console. Truck rode like a tank. Felt every pothole and crack in the road.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kay P. 
Rating:
5.0

Customer did not leave a comment.

darrell B. 
Rating:
5.0

Sign in front of the store says "Return" but we were told to park the truck elsewhere, please be clear

Krystin L. 
Rating:
1.0

Check engine light was on, the passenger door damage and unable to close properly. Customer service in the store was rude and unhelpful

Kiara F. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

Customer did not leave a comment.

Pedro V. 
Rating:
3.0

My reservation confirmation had 8th Street in Dallas, after driving 5 hours to pick up the truck and dolly arrived to be told they didn't have my reservation. I had to go to this location and when I arrived there no dolly was available. My reservation I had reserved an appliance dolly so this part of my experience was a little frustrating.

Wilma B. 
Rating:
1.0

Stop lying about the miles after returning also stop charging peoples cards without authorization

Darin J. 
Rating:
3.0

Attendants were efficient and quick with all aspects of the rental. They could be a little friendlier and smile more.

Noel A. 
Rating:
3.0

Inform your customer service representative that they suppose to get credit card information for reserving a truck..Ordered a truck on Saturday 08/20/22 close to my area and then was told truck was canceled for 08/21/22 and I had to go to different Uhaul further away which caused more gas & truck mileage..

Darlene F. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
5.0

Nothing

Patricia W. 
Rating:
1.0

I was charged for a day when I chose to rent for 4 hours

Olivia M. 
Rating:
3.0

Customer did not leave a comment.

DELORES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantrel L.  |  First Impressions 
Rating:
5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Gwenshon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUALINE C.  |  Overall Experience 
Rating:
5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

DEBRA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rhineasha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlon m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
5.0

This is a great place to store, because it’s not easily accessible from the outside.

RODERICK M.  |  Overall Experience 
Rating:
5.0

This staff was great. Very helpful.

BRENDA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geneise s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angelina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tea E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
1.0

It was too hot I. There

jerrica h.  |  Overall Experience 
Rating:
4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Gloria l.  |  Overall Experience 
Rating:
5.0

Excellent service

MICHAEL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

A.W t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARRELL M.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Shunevia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred W.  |  Overall Experience 
Rating:
5.0

Great customer service

SHIRLEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier M.  |  Overall Experience 
Rating:
5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Guadalupe J.  |  Overall Experience 
Rating:
4.0

The access hours were inconvenient until recently.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Linda E.  |  Overall Experience 
Rating:
5.0

Great Family work ethic.

JACQUALINE C.  |  First Impressions 
Rating:
5.0

Staff super helpful and friendly.

MAYA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twania E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winchester J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

santosh t.  |  First Impressions 
Rating:
5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Hisham E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEVIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

LYENANDRA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kiole J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Apollo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoninette A.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

sheryl m.  |  First Impressions 
Rating:
4.0

Thank you for making my move out easy and simple.

Victoria M.  |  Overall Experience 
Rating:
4.0

none

Kristina S.  |  Overall Experience 
Rating:
1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Neera B.  |  Overall Experience 
Rating:
3.0

The service over the phone was better than the personal service upon arrival.

Allen W.  |  First Impressions 
Rating:
4.0

n/a

darrell b.  |  First Impressions 
Rating:
3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Blaise B.  |  Overall Experience 
Rating:
5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

diana r.  |  First Impressions 
Rating:
5.0

Amazing and convenient!!

Kimberly B.  |  First Impressions 
Rating:
4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

CLARENCE D.  |  Overall Experience 
Rating:
2.0

The staff is very rude it have never ever taken me 2 days to move

Delia s.  |  Overall Experience 
Rating:
1.0

My experience was horrible!!

Angela A.  |  Overall Experience 
Rating:
1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Angela A.  |  Reservation 
Rating:
2.0

The people don’t know how much to do the company rules anyone know nothing

carman n.  |  Overall Experience 
Rating:
1.0

Customer service is awful

kishandra j.  |  Reservation 
Rating:
1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Audrey W.  |  Reservation 
Rating:
5.0

I wish u stay opened longer during the week, other than Fri/Sat.

henry t.  |  Overall Experience 
Rating:
4.0

Good service

Mayra F.  |  Overall Experience 
No reviews have been submitted for this location.

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