Customer Reviews for U-Haul Moving & Storage at S Willow

9,026 reviews

515 S Willow St   Manchester, NH 03103
(Rt 3 & 293 limited Parking )

(603) 668-1762

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 668-1762

515 S Willow St
Manchester, NH 03103
(Rt 3 & 293 limited Parking )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Bench Seat options for a 10ft would be great, so we can fit 3 people in the front seat. Struts/shocks were in need of attention, as prior to getting on the freeway (if driving in the city) it was so bouncy that I couldn't take a proper drink out of my Coca Cola bottle, as the passenger. Customers should be encouraged to get the next size larger than they think they need, as this actually ended up being too small for one trip with Mom's studio apartment. Two other personal vehicles were filled to capacity after loading up our U-Haul. Also, our gross estimate was for 100 miles, but we did less than 80, and upon returning to our home address, the gas tank was literally on empty, so there was not nearly enough gas in the tank based on the fuel consumption estimate. However, it does not affect my overall opinion of U-Haul. It is reliable, affordable and convenient, with a lot of great products and services. May I suggest they extend that service to include rental of dumpsters for clearing out of property etc.? Thank you very much!

Gina B. 
Rating:
5.0

Signed up for no contact pick up, that didn't work so well. My daughter had to go in a couple times. They also had to bring the truck to us. Truck ran great, everyone was really nice. Great experience.

Leah B. 
Rating:
4.0

Quick turnaround, staff knew the process and executed it efficiently.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Aurora G. 
Rating:
5.0

Everything was perfect keep up the good work

Gregory S. 
Rating:
1.0

No fuel in truck. Long wait for truck to be brought to me from parking area.. different information from one employee to another

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

MC JUNCAP M. 
Rating:
4.0

More staff at return times. Transmission in rented vehicle was difficult to place in to park.

Edward C. 
Rating:
3.0

Only used it for an hour and half and was charged over $100. That's ridiculous. I'll never recommend to anyone.

Kurt B. 
Rating:
1.0

The service picking up the rental truck and equipment t was awesome. The introduction ruin to the storage unit was disgusting. I wasn't given a tour of the storage building because I was moving the same day. She said when you return with items to store, I'll show you around. I ended up returning when another staff member was there. I explained the previous staff member was going to give me a tour. She was being lazy instead of walking back with me and letting me know how to access the building. Until I returned very upset and mad a huge deal about, that's when someone finally got up and decided walk back and show me.

Jesenia T. 
Rating:
3.0

The woman who helped me get my trailer and return my trailer was great, and friendly and helpful, and I really appreciated her.

Josh F. 
Rating:
5.0

Customer did not leave a comment.

Billie K. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Customer did not leave a comment.

SaiKrishna G. 
Rating:
5.0

Staff is always friendly and courteous!!

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Inderjeet S. 
Rating:
5.0

Very happy with the service. People and equipment were great.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Kristine M. 
Rating:
5.0

Customer did not leave a comment.

Yevs P. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Attendant need to be more helpful eldery when vehicles are returned. Inform them to check the vehicle in and not tell us to go home and do it. After returning when the building was closed, I could not return the van. I had to go back a third time this morning and the two young ladies who helped were excellent. See you on 5/26 to pick up my truck for my move to Florida.

Kenneth U. 
Rating:
5.0

The customer service was excellent. Richard managed to single handily attend various customers using two computers. Truly excellent.

Cesar U. 
Rating:
5.0

Nothing! Was an amazing experience. Especially with the woman whom checked us in

Antonios P. 
Rating:
5.0

My only complaint would be: FIX YOUR APP. I can't get the app to work on my phone (which is a $1200 phone, btw).

Allyson W. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

None

Pedro D. 
Rating:
5.0

Great customer service. Got me quickly checked out and on my way. Was also nice to be able to drop the trailer off after hours with the on line service.

Eric L. 
Rating:
5.0

Truck's steering was very 'loose' and vague. Lock provided to lock the truck's storage are was frozen therefore useless. The app was cumbersome and certain sections non-functional. For example, app asked me to take a picture of the miles and gas tank level, yet the embedded camera functionality was non-functional so couldn't be used. Also there was no other way to submit a photo.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Best service!

Dario J. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Rowena T. 
Rating:
5.0

Excellent, prompt service. Fantastic attendant.

Corey D. 
Rating:
3.0

There were 4 people at the desks to check a truck out for someone when I arrived, but I still stood their as the only one in line for a good 10 minutes before someone decided to call me over. The truck was quite old and pretty beat up and not clean II side. It served its purpose for our move, but wouldn't want to have to drive it again.

Brian M. 
Rating:
5.0

Everything was good.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Nestor O. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

You should definitely let customers know that when renting a pick up truck they only get 1.5 miles per gallon. This must be fact, since we were charged for 2 gallons of gas to drive 3 miles. Uhaul is normally our go to for truck rentals, but the fees have become exorbitant, and this gas charge has sealed the deal for us. We most likely won't be back.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

These folks at this site are AWESOME!!!! Thanks all for your help!!

Linda F. 
Rating:
1.0

I was told before using the truck that the cost would be the $34 plus gas and that we need to bring the vehicle back with a 1/4 tank of gas to be charged that price. We put in $81 worth of gas and brought the vehicle back 2 1/2 hours earlier than expected with 3/4 of a tank of gas left. We were charged $139 and some change, which was not at all what I was told. We gave you back over a 1/2 tank of gas more than what we were given before we used the truck. This is not accurate. I have the receipt for the gas but no one asked us for it when we returned the vehicle. Please advise. Kathy Gosselin

Bruce G. 
Rating:
5.0

n/a

Jesse R. 
Rating:
5.0

Very helpful! We ended up with a bigger truck that we really needed and it was brand new!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Crystallynn Y. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

The app isn't reliable for returns

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

rosa V. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Nothing, this store runs so smoothly…. From the time that I arrived til the time I left everyone was pleasant and the departure time took 5-7 minutes at most…: I had everything in vehicle that I requested. I would highly recommend doing business with this branch if you are ever looking to rent a truck….

Barry B. 
Rating:
5.0

Employees were all super helpful!

Emily C. 
Rating:
5.0

Fast friendly service, with a smile 😃

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

The guy (Mat) was great!

Todd E. 
Rating:
5.0

everything went smooth

Richard R. 
Rating:
1.0

Waited in line so long I had to cancel my Uber twice was supposed to get $100 deposit ended up leaving with $40 U-Haul is such a scam I paid almost $300 for two days of moving with no help in under 30 miles of truck usage

Allison C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Okay

Serge B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

the odometer was not easy to understand to see how many miles i was using

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Excellent service!!!

Fred H. 
Rating:
5.0

The gentleman that handled the picking ip of the vehicle, I believe was the store manager, was helpful, courteous and pleasant to deal with. Definitely a credit to your organization.

norris V. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Super busy the day I arrived, and the staff was running like a well-oiled machine. Very efficient and thorough, even taking extra time to help be with a rental problem. I highly recommend Richard's facility to anyone for pickup or drop off.

MARLON B. 
Rating:
5.0

Customer did not leave a comment.

Rene F. 
Rating:
5.0

The team on South Willow St in Manchester NH is excellent! Every single one of them stepped up to help me. I think they all deserve a raise or at least a pizza party! Loved working with this crew! 5+ stars Jennifer Jones

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Burlen B. 
Rating:
5.0

Fantastic service! Everyone moved quickly and efficiently at both pick up and drop off. Great job guys!

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Kerijo L. 
Rating:
2.0

I dropped off my trailer to this location early. After finding out the previous drop off sites don't accept trailers. I attempted to use the early drop off option on the website but it continued to give a message saying the picture wouldn't load so I could not “finish” my drop off. I should not have been able to originally rent the trailer and select another drop off site if they don't accept trailers.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Drop off was seamless. Did t even have to go inside

David W. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Great Customer service, quick and friendly

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

The counter staff was very nice so it was a very pleasant experience.

George H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Everything was excellent! So easy!

Leslie F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Quick and efficient service was given at my location

John B. 
Rating:
5.0

Fast, Easy and great service

Daniel G. 
Rating:
5.0

None. Top notch service

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Gur Y. 
Rating:
2.0

They up graded my truck without telling me and then charged me for the up grade. I was not happy when I saw it several days later. When I called about it they gave me a story that I had up graded it when I did not.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

Franciel C. 
Rating:
4.0

Customer did not leave a comment.

Elroy L. 
Rating:
4.0

The van reaked of Marijuana. Lot person did say he would change vans but I declined. Otherwise all was well.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

Positive experience the a/c on the original truck didn't work after I put a 100 dollars of gas in manager in manchester nh switched the trucks I notice the replacement truck had a quarter of tank I mentioned to him I just put a 100 dollars in the old one so he went and filled the new one up and put on the contract that it had a full tank so they screwed out of 100 dollars of gas

roger B. 
Rating:
5.0

Always a great team led by friendly and helpful management

John L. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B.  |  First Impressions 
Rating:
5.0

I want to thank Christine for the wonderful customer support. She was wonderful as we reserved a pickup and there was not one available. Therefore, she provided a 10' truck for us to use, at the same price. The service and hospitality that she showed was awesome, especially in these times that we are in. I appreciate and thank her.

Tracy L. 
Rating:
5.0

Excellent staff and very helpful

Marquee B.  |  First Impressions 
Rating:
4.0

Did not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice

alicia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
1.0

My customer experience was great until the new female assistant manager was hired. She’s rude jusgemental snobby and I’m not be in customer service at all. She will be the reason that place will lose customers I’ve had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.

Jessica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  Overall Experience 
Rating:
5.0

Richard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.

Wade W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy c.  |  Overall Experience 
Rating:
2.0

It seemed like every time I went there they were waxing the floors so I’d have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn’t open it or close it so I’d have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I’d always get sent to the call center.

Maria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xavier O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nokomis f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eleanor H.  |  Overall Experience 
Rating:
2.0

The front counter ladies are always rude, never a thanks or please or politeness

Tamara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin d.  |  Overall Experience 
Rating:
2.0

Supposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that’s not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .

Marie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keagen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Needful Things a.  |  First Impressions 
Rating:
1.0

The day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400.00 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400.00 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.

Carol P.  |  First Impressions 
Rating:
5.0

Very curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Jamie was extremely nice she had a great sense of humor! Best customer service I’ve ever had.

Skyler R.  |  First Impressions 
Rating:
5.0

Your assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous

Stephanie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Jaime and Richard were more than helpful. Highly professional. Kudos.

Patrice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen D.  |  First Impressions 
Rating:
5.0

It’s been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we’re totally 💯 percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH

cheryl p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIXIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate C.  |  Overall Experience 
Rating:
5.0

One of the best teams I have ever had to deal with in over 40 years especially Sonia!

JOSEPH M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anna B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Larisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
5.0

Smooth and easy lease process.

Andrew H.  |  First Impressions 
Rating:
5.0

Staff was really helpful and friendly

APRIL S.  |  Overall Experience 
Rating:
5.0

The storage is good enough for me and it’s great you everyone

daniel d.  |  First Impressions 
Rating:
3.0

Would've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Super easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul

Jonathan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clifford G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen s.  |  Overall Experience 
Rating:
1.0

The customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay

tashina r.  |  First Impressions 
Rating:
5.0

The only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Thank you!

Suzanne B.  |  First Impressions 
Rating:
5.0

Great staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron

Richard G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

maX T.  |  Overall Experience 
Rating:
2.0

I needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.

Carisa K.  |  First Impressions 
Rating:
5.0

A friend worked here many years ago

Susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rene c.  |  Overall Experience 
Rating:
3.0

I had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out

Savannah M.  |  First Impressions 
Rating:
2.0

When I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.

Joy I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derwood H.  |  Overall Experience 
Rating:
5.0

Very friendly and polite

Marie G.  |  First Impressions 
Rating:
1.0

Told me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it’s $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.

Mckenna L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel S.  |  First Impressions 
Rating:
5.0

With the exception of occasional entry card glitches, the experience was wonderful.

Kathy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  First Impressions 
Rating:
5.0

The onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn’t big enough she quickly offered another option.

Alex T.  |  Online Move In 
Rating:
5.0

Ariel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I’m still a client!

Anthony H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christinna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina A.  |  Online Move In 
Rating:
5.0

We love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!

Brenda B.  |  Overall Experience 
Rating:
5.0

All around fantastic experience. Would use this facility again if necessary.

Frank E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kari K.  |  First Impressions 
Rating:
4.0

There wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.

Devon A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ronald r.  |  Overall Experience 
Rating:
5.0

Both females who assistd me at customer service were very helpful and professional.

Steve L.  |  First Impressions 
Rating:
2.0

I arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy c.  |  First Impressions 
Rating:
5.0

The staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++

Dave L.  |  Overall Experience 
Rating:
5.0

Very happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Thank you.

George J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Andrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!

Leanne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan w.  |  Overall Experience 
Rating:
5.0

They even got me one closer to the door so i would not have to use stairs. Great service

Michael D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H.  |  Overall Experience 
Rating:
4.0

Would have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.

chris f.  |  First Impressions 
Rating:
3.0

Coast is high and increases are often

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brianna l.  |  Overall Experience 
Rating:
5.0

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Jose L.  |  First Impressions 
Rating:
3.0

Last 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !

Michael S.  |  Overall Experience 
Rating:
5.0

Back in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau

Robert L.  |  First Impressions 
Rating:
3.0

Initially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.

ERIC F.  |  Overall Experience 
Rating:
4.0

a drop box for drop off payments would be helpful, more regular customer parking. Great Staff.

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony f.  |  First Impressions 
Rating:
5.0

I wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!

Brenda B.  |  Overall Experience 
Rating:
5.0

U-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.

Tracey S.  |  First Impressions 
Rating:
5.0

So simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Thank you!

Caitlin K.  |  Online Move In 
Rating:
5.0

Very clean facility!

ROBERT D.  |  First Impressions 
Rating:
1.0

The roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.

Chanvanna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex I.  |  First Impressions 
Rating:
2.0

We needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.

Sara I.  |  First Impressions 
Rating:
5.0

The staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!

Brenda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brain a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill D.  |  First Impressions 
Rating:
2.0

To many miscommunications about payments

Nicole L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patrick b.  |  Overall Experience 
Rating:
5.0

Sliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Thanks.

Timothy K.  |  Overall Experience 
Rating:
3.0

Was quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.

MARCY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE. M.  |  Overall Experience 
Rating:
5.0

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

GABRIELLA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma B.  |  First Impressions 
Rating:
5.0

Uhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee

leanna f.  |  Overall Experience 
Rating:
5.0

I especially like the recycle area at the facility. I think it’s a great idea to give people the opportunity to recycle the unused unwanted items

MICHAEL H.  |  Overall Experience 
Rating:
4.0

It was quick and easy to rent the unit.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

The only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund

ronald c.  |  Overall Experience 
Rating:
5.0

I had no issues thankyou guys

Melissa G.  |  First Impressions 
Rating:
5.0

Although the process takes too long, the customer service was outstanding. The “storage manager” was informative, friendly and knowledgeable.

Jim C.  |  First Impressions 
Rating:
5.0

Amazing team!!

ZULEIKA A.  |  Overall Experience 
Rating:
4.0

great jon ny everyone

Christopher P.  |  Overall Experience 
Rating:
5.0

The best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100%

bobby r.  |  Overall Experience 
Rating:
5.0

Everyone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.

Zoe M.  |  Overall Experience 
Rating:
5.0

Yes everyone was great

diana a.  |  First Impressions 
Rating:
5.0

Amanda and the other young lady (her name starts with A) we’re both very helpful to me.

diana a.  |  Overall Experience 
Rating:
5.0

Every one was helpful and friendly.

Julie M.  |  First Impressions 
Rating:
5.0

Thank you

Rolande A.  |  Overall Experience 
Rating:
5.0

Fantastic

chris h.  |  First Impressions 
Rating:
5.0

Smooth process for as busy as it was that day.

Christopher U.  |  First Impressions 
Rating:
1.0

The situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager

Kevin N.  |  Overall Experience 
Rating:
5.0

Building very clean climate control and secure

Marguerite S.  |  Overall Experience 
Rating:
4.0

The sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.

Timothy B.  |  Overall Experience 
Rating:
4.0

She was very friendly and have us a month free!

Jeremy M.  |  First Impressions 
Rating:
5.0

Uhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul

Harold S.  |  Overall Experience 
Rating:
5.0

after having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!

Richard M.  |  Overall Experience 
Rating:
5.0

The entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!

Darlene r.  |  First Impressions 
Rating:
5.0

quick and easy

ronald c.  |  First Impressions 
Rating:
5.0

We were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.

Christine O.  |  First Impressions 
Rating:
4.0

Great location for the past 2 years. Thank You once again.

Brian L.  |  Overall Experience 
Rating:
5.0

Great customer service!

Bruce W.  |  Overall Experience 
Rating:
5.0

The girls at counter were superb and helped me all through my experience.

David B.  |  First Impressions 
Rating:
5.0

Friendly Service!

SHAUNTE W.  |  First Impressions 
Rating:
5.0

Exceptional service and no pressure.

Rolande A.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful.

Timothy B.  |  First Impressions 
Rating:
5.0

I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!

Andrea F.  |  Overall Experience 
Rating:
5.0

Very prompt and courteous! Thank you.

Bruce W.  |  First Impressions 
Rating:
5.0

Outstanding service! We will take all our moving and storage needs to this facility.

Bruce W.  |  Overall Experience 
Rating:
1.0

Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!

RICHARD M.  |  Overall Experience 
Rating:
5.0

This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.

tracy s.  |  Overall Experience 
Rating:
5.0

Great service, took care of everything!

Bruce W.  |  First Impressions 
Rating:
5.0

Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..

Ronald T.  |  Overall Experience 
Rating:
4.0

Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit

tracy s.  |  First Impressions 
Rating:
5.0

Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)

marie b.  |  Overall Experience 
Rating:
5.0

Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!

LISA R.  |  Overall Experience 
Rating:
4.0

The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.

Kenneth B.  |  First Impressions 
Rating:
5.0

Muy servicia con los clientes

Carlos L.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful

MAUREEN F.  |  Overall Experience 
Rating:
5.0

Professional and friendly service

Leeds N.  |  First Impressions 
Rating:
4.0

I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre

Andre L.  |  Overall Experience 
Rating:
5.0

Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.

Dani B.  |  Overall Experience 
Rating:
3.0

Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)

CATHY D.  |  Overall Experience 
Rating:
5.0

Great service

Erica J.  |  Reservation 
Rating:
5.0

Being required to comment to submit the survey is annoying.

BRIAN P.  |  Overall Experience 
Rating:
5.0

The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.

Carol B.  |  Overall Experience 
Rating:
5.0

Thank you!

Afrique B.  |  Reservation 
Rating:
5.0

Excellent service, both attendants worked hard to satisfy my needs!!!

Arthur P.  |  Reservation 
Rating:
5.0

Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.

Michael M.  |  Overall Experience 
Rating:
5.0

Great People and Great Service! Sam goes above and beyond the expectations!

Gary W.  |  Overall Experience 
Rating:
5.0

Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!

Gary W.  |  Overall Experience 
Rating:
5.0

Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!

Gary W.  |  Overall Experience 
Rating:
5.0

Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!

Patience C.  |  Overall Experience 
Rating:
5.0

Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews

hoa t.  |  Reservation 
Rating:
5.0

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Justina S.  |  Reservation 
Rating:
5.0

Thankyou so much.

Linda S.  |  Overall Experience 
Rating:
5.0

The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.

MIA B.  |  Overall Experience 
Rating:
4.0

Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.

MIKE E.  |  Reservation 
Rating:
5.0

.

ANNMARIE g.  |  Overall Experience 
Rating:
5.0

Berry good

Grace B.  |  Overall Experience 
Rating:
5.0

Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!

Eileen W.  |  Overall Experience 
Rating:
5.0

Na

Laura G.  |  Overall Experience 
Rating:
1.0

You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.

Tucker H.  |  Overall Experience 
Rating:
5.0

I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.

nathan r.  |  Overall Experience 
Rating:
5.0

Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce

ivan p.  |  Overall Experience 
Rating:
5.0

Great customer service

Ioana M.  |  Overall Experience 
Rating:
4.0

The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.

greg s.  |  Overall Experience 
Rating:
4.0

Good storage location, easy access, and staff were knowledgeable.

ASHLEY C.  |  Overall Experience 
Rating:
5.0

I dont go anywhere else the staff here has ALWAYS help me

jose m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top