Always a great experience dealing with Richard! Thank you for the quick service when I was in a bind, you have made my move 10 times less stressful that it would have been! Always a pleasure catching up!
Bryan B.Customer Reviews for U-Haul Moving & Storage at S Willow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off truck around midnight. Despite many attempts, the code would not work with my cell phone camera - very frustrating especially after a very long day.
Peter R.We had Paul Aron at the south willow st location the guy was great!! He had us in and out quickly. Very kind and professional. Would recommend him to anyone.
Chris Z.I rented a cargo van. It was not clean. Looked like it was swept out and that was all. There were crumbs in the console under the radio and nothing in the back of the van was wiped down. Inside of the back doors were dirty and the windows needed to be cleaned. There was also an issue that I noted on the return paperwork about the drivability of the van. It was wandering all over the highway and the steering seemed off. I had to get off the highway which caused more time added to my day. I'm not sure if it was tire pressure or something wrong with the van. Either way, I told the attendant when I dropped off that I did not feel it was safe and would not recommend it went back out unless it had been looked at
Jennifer C.5 star rating
Kenneth H.The truck was very satisfactory. It was spotless. The customer reps were friendly. Return was quick and easy. Very satisfied.
JOHN B.Staff had nothing but attitude and treated me like I was no good I am a customer and should not have been treated in such a manner
steven S.No improvement suggestions at this time.
Kevin L.The process of renting a cargo van was seamless from start through finish and the staff was very nice!
jessica W.Dropoff was easy and the person was helpful and friendly!
Stacie G.Everyone was great from pick up threw drop off thank you very much to all I delt with
Donald D.Customer service for Uhaul is horrible. Billing is horrible. Communication is horrible. You would think that Uhaul would be easier to deal with since they have been in business for so long. Boy, was I wrong! Buying a house was easier. Employees need better training and Communication skills. Very rude and unwilling to help. Made my moving experience a nightmare. Never again will I use uhaul. Will be sending in a complaint to the BBB.
MATTHEW D.Every rental truck should be checked properly and made good to go before the time of pick up
Janga T.Easy peasy....
Patrick K.Loved the customer service all around.
courtenay F.If its the first time , the customers can be confused when returning the rented uhaull.Your staffs should be able to talk , guide the customers even they think that they know what is supposed to be done.
simwerayi W.Location closed when I dropped off.
Daniel G.Everyone here is friendly and very helpful! Thank you so much! I have used this location several times they are #1!!!!! I could have rented from a closer place to save money, but I choose to go here because of how your staff treats people. They are Amazing!!
Veronica A.Everything was Excellent!!
Jill L.Driver side visor broken but otherwise, great service. Great experience!
John F.First thing when I got there the truck and the trailer wasn't ready when they finally got it ready seems like everybody was real busy and didn't really check the trailer out and found out that one of the straps was broken and the real light assembly was broken but the worst part about it is that when I would return it I was led to believe that they blame me I've been dealing with this location and with U-Haul for a long time so I was not very happy the other thing is is when I use my credit card I was told that I could pay cash but they would put a hold of money on it on the card actually not the credit card but debit card I didn't know that that added a little problem
Christopher E.i could not teach site on phone to inquire about lost item. tortuous to deal with. crappy customer service. no response
john I.Get trucks with cruise control please. Doing 2K miles without cruise control is crazy.
Rodrigue G.I can't get ahold of anyone that will help me... I returned my uhaul when expected (store was closed) but I got chargeded as if I got to use it an additional day ! I'm so mad because I would have just kept it I could have used it if I was being charged !!!!!
Adam H.I used the 24/7 option to pick up a van. When I arrived at the location and followed the instructions, I was told the key could only be provided by hand delivery which was 1 hour past my planned pick up time which impacted other plans schedules throughout the day. This was not disclosed on the website or in any confirmation. When arriving at the location to express my dissatisfaction, the staff could care less. UHaul should not offer and advertise a 24/7 option if you can only pick up the key during business hours.
Sean D.Need more personnel at Counter. I am cognizant of current economic status, but its way to long of a wait especially when you have traffic calling you for your pickup timeframe and your standing in an extensively long line waiting to pickup said equipment scheduled. One with assume with all this new Tech implemented by Uhaul w/online services passed down to Customer to do more work on the front-end, that the purpose of time consumption would be avoided when picking up. Its really still the same waiting game regardless....
Kirt M.Reservation for 6:30pm pickup. Arrived at 6:40 and was told they were closed by the male worker outside. Asked again and said the registers close at 6:45. Called Richard on cell, but no answer. After getting to talk to Sonya, she brought me inside and processed the pickup for a 10' truck and was on my way in less than 10 minutes.
Chance C.Always a pleasure renting uhaul from Manchester S.Willow location.
Michael S.The tank was almost empty when I received it, would be nice to have it a bit more full! Thanks! :)
Nicole D.People at this location make renting a truck a breeze. I have no recommendations for improvement.
Kenneth U.Lady working the counter could use some training on how to treat her coworkers and be a bit more friendly and not so abrasive.
Richard B.Can I rented needed an oil change
Rebecca M.The staff and managers at this location are second to none!!!! They are helpful and know exactly what they are doing. Customer service is amazing. Every costumers is treated with respect, and treated like a priority
Michael J.They never told me I had 24 hours to pick up my money, they lied about the gas Mileage when I dropped it off. I dropped it off after hours and the app never worked. Completely unsatisfied!
Alicia R.Quick and efficient. Helpful
Carol B.I can't suggest anything at all. The service was impeccable 👌 Jamie and Richard were amazing and helped me with everything 😊
tammy M.Had a great experience. The knowledgable reps at the register helped us make sure we had the right trailer for what we needed and the person that hooked up the trailer continued his duty even though a sudden downpour happened just as he was getting the wiring and chains set up. Everything went perfecty.
Dawn G.Just to be told when returning I didn't have to wait in a long line inside. There would be people outside to take returns. Other than that it was stress free
gilbert O.The 0% oil life remaining message came on. I didn't want the engine to blow so I pulled off the highway into a gas station and shut the truck off. After sitting there trying to call Uhaul and waiting on hold for many minutes I noticed the oil gauge, so I turned the truck on and the message disappeared and the gauge went to half full. 🙃
Sharon M.I've rented vehicles so often I feel like one of the family. u-Haul is the best.
Kenneth U.Excellent. Quick in and out with a happy crew. Full tank. Ready for the road. Most appreciated
Amanda C.Everyone was friendly and working hard. They extremely quick to load and unload.
Brian C.Would be nice to have an equipment check to validate air conditioning is functioning. Had to swap out the truck before loading. There was compensating options added for my troubles and appreciated. But it could be avoided with some pre-check steps.
kevin G.Bench Seat options for a 10ft would be great, so we can fit 3 people in the front seat. Struts/shocks were in need of attention, as prior to getting on the freeway (if driving in the city) it was so bouncy that I couldn't take a proper drink out of my Coca Cola bottle, as the passenger. Customers should be encouraged to get the next size larger than they think they need, as this actually ended up being too small for one trip with Mom's studio apartment. Two other personal vehicles were filled to capacity after loading up our U-Haul. Also, our gross estimate was for 100 miles, but we did less than 80, and upon returning to our home address, the gas tank was literally on empty, so there was not nearly enough gas in the tank based on the fuel consumption estimate. However, it does not affect my overall opinion of U-Haul. It is reliable, affordable and convenient, with a lot of great products and services. May I suggest they extend that service to include rental of dumpsters for clearing out of property etc.? Thank you very much!
Gina B.Signed up for no contact pick up, that didn't work so well. My daughter had to go in a couple times. They also had to bring the truck to us. Truck ran great, everyone was really nice. Great experience.
Leah B.Quick turnaround, staff knew the process and executed it efficiently.
PAUL D.Everything was perfect keep up the good work
Gregory S.No fuel in truck. Long wait for truck to be brought to me from parking area.. different information from one employee to another
Kevin H.More staff at return times. Transmission in rented vehicle was difficult to place in to park.
Edward C.Only used it for an hour and half and was charged over $100. That's ridiculous. I'll never recommend to anyone.
Kurt B.The service picking up the rental truck and equipment t was awesome. The introduction ruin to the storage unit was disgusting. I wasn't given a tour of the storage building because I was moving the same day. She said when you return with items to store, I'll show you around. I ended up returning when another staff member was there. I explained the previous staff member was going to give me a tour. She was being lazy instead of walking back with me and letting me know how to access the building. Until I returned very upset and mad a huge deal about, that's when someone finally got up and decided walk back and show me.
Jesenia T.The woman who helped me get my trailer and return my trailer was great, and friendly and helpful, and I really appreciated her.
Josh F.Staff is always friendly and courteous!!
Stephen M.Very happy with the service. People and equipment were great.
Alan B.Attendant need to be more helpful eldery when vehicles are returned. Inform them to check the vehicle in and not tell us to go home and do it. After returning when the building was closed, I could not return the van. I had to go back a third time this morning and the two young ladies who helped were excellent. See you on 5/26 to pick up my truck for my move to Florida.
Kenneth U.The customer service was excellent. Richard managed to single handily attend various customers using two computers. Truly excellent.
Cesar U.Nothing! Was an amazing experience. Especially with the woman whom checked us in
Antonios P.My only complaint would be: FIX YOUR APP. I can't get the app to work on my phone (which is a $1200 phone, btw).
Allyson W.None
Pedro D.Great customer service. Got me quickly checked out and on my way. Was also nice to be able to drop the trailer off after hours with the on line service.
Eric L.Truck's steering was very 'loose' and vague. Lock provided to lock the truck's storage are was frozen therefore useless. The app was cumbersome and certain sections non-functional. For example, app asked me to take a picture of the miles and gas tank level, yet the embedded camera functionality was non-functional so couldn't be used. Also there was no other way to submit a photo.
Peter F.Excellent staff and very helpful
Marquee B. | First ImpressionsDid not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice
alicia c. | First ImpressionsMy customer experience was great until the new female assistant manager was hired. She’s rude jusgemental snobby and I’m not be in customer service at all. She will be the reason that place will lose customers I’ve had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.
Jessica C. | Overall ExperienceRichard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.
Wade W. | First ImpressionsIt seemed like every time I went there they were waxing the floors so I’d have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn’t open it or close it so I’d have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I’d always get sent to the call center.
Maria B. | Overall ExperienceThe front counter ladies are always rude, never a thanks or please or politeness
Tamara L. | Overall ExperienceSupposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that’s not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .
Marie G. | Overall ExperienceThe day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400.00 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400.00 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.
Carol P. | First ImpressionsVery curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!
JOSEPH M. | Overall ExperienceJamie was extremely nice she had a great sense of humor! Best customer service I’ve ever had.
Skyler R. | First ImpressionsYour assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous
Stephanie H. | First ImpressionsJaime and Richard were more than helpful. Highly professional. Kudos.
Patrice S. | First ImpressionsIt’s been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we’re totally 💯 percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH
cheryl p. | Overall ExperienceOne of the best teams I have ever had to deal with in over 40 years especially Sonia!
JOSEPH M. | First ImpressionsSmooth and easy lease process.
Andrew H. | First ImpressionsStaff was really helpful and friendly
APRIL S. | Overall ExperienceThe storage is good enough for me and it’s great you everyone
daniel d. | First ImpressionsWould've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.
MICHAEL B. | Overall ExperienceSuper easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul
Jonathan S. | Online Move InThe customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay
tashina r. | First ImpressionsThe only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Thank you!
Suzanne B. | First ImpressionsGreat staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron
Richard G. | Overall ExperienceI needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.
Carisa K. | First ImpressionsA friend worked here many years ago
Susan B. | First ImpressionsI had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out
Savannah M. | First ImpressionsWhen I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.
Joy I. | First ImpressionsVery friendly and polite
Marie G. | First ImpressionsTold me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it’s $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.
Mckenna L. | Overall ExperienceWith the exception of occasional entry card glitches, the experience was wonderful.
Kathy M. | Overall ExperienceThe onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn’t big enough she quickly offered another option.
Alex T. | Online Move InAriel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I’m still a client!
Anthony H. | Overall ExperienceWe love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!
Brenda B. | Overall ExperienceAll around fantastic experience. Would use this facility again if necessary.
Frank E. | Overall ExperienceThere wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.
Devon A. | Online Move InBoth females who assistd me at customer service were very helpful and professional.
Steve L. | First ImpressionsI arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.
Michael C. | First ImpressionsThe staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++
Dave L. | Overall ExperienceVery happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Thank you.
George J. | Overall Experience