Customer Reviews for U-Haul Moving & Storage at S Willow

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Last 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !

Keep on doing great!

They suck they bitch at me for not bring it back told them I need more time they said bring back now or it's stolen doesn't make since when I wasn't done yet and I talked to a dude in the morning told him I needed more time but I just got shit

Back in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau

Check in was fabulous! Kind associate... very helpful. Returning was a 3 1/2 . I waited a while to be acknowledged...NO ONE in the store...no associate on the phone. :-( the actual return/unhooking person was friendly and did a good job. Took a long time to receive confirmation email of my return.

Thanks for assisting us on our moving needs!

The employees Chris and Scott at the Manchester NH location customer service was excellent. Could not be happier.

Wear masks inside the building or have some other protective barrier between workers and customers.

I rented a UHAUL for Saturday morning at 9AM to rent for 24 hours. I checked in online the day before and when we got to the store the truck was not ready. It still needed to be cleaned and because it was used to transport hay by the previous driver it still stunk after being cleaned. We had to do a small load Sunday morning before returning the truck and due to the return time opted to leave the washer and dryer in the old residence. The truck was returned at 8:58AM but due to processing time on my receipt it was not returned until 9:24AM (10 minutes after we checked out at 9:14AM) Not only did I not realize I was being charged for another day, I was not given given the option to keep the truck and I could have moved the units I had to leave behind. I was charged for a second day and now need to purchase a new washer & dryer

Initially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.

The pick up of the trailer and the return both went smoothly.

When I returned the truck I did not see any instructions or signs what to do once you parked the truck in the return lane. If there is one there it needs to be more prominent.

a drop box for drop off payments would be helpful, more regular customer parking. Great Staff.

Aside from waiting 40 minutes in line after doing my paperwork online, I was very happy. Mary Catherine was a delight and very professional. Paul was thorough in explaining the auto transport. When I inquired about air fill, he checked all 4 tires on my Tundra and filled to proper pressure.

CSR WAS very helpful and friendly.

Teach the employees to all follow the same rules. I rented a tow dolly one week they charge the credit card I put in when I reserved the dolly the following week I rented a dolly again and I was told they could not charge the card I put on file and insisted I give them the credit card so that they can charge it. and the employee got very Curt and snappy with me raising her voice this is unacceptable this is not how you do business

Yes I would

We never got the moving blankets put in our haul.

Not all agents were wearing masks. Otherwise, everything was great.

Well you should have a license plate for all vehicles.. also make sure someone is there to answer the phone with a problem... you need better customer service.

The biggest criticism I had was using your app to attempt to complete my reservation. I was logged out and no one attempted to confirm my alternate contact and the requirements for an alternate contact were counterintuitive. Finally, I just became frustrated and went inside and from there forward had a great experience.

This is a great U-Haul the people are friendly and I'm always able to do business with them quickly no matter weather I need a moving truck or pick up truck to anything I need. thank you uhaul

Amanda was amazing from beginning to end. Now a days it is very rare to find excellent customer service. Please thank her again for us. It was crazy how we experienced the complete opposite when trying to find storage in Spring Hill, Florida......horrible.

Customer service leaves a lot to be desired. Unattentive and unhelpful. Employees socializing with friends and family whilst dealing with customers. Very unprofessional atmosphere.

The staff at front desk was stellar in Manchester. I needed the trailer for longer then agreed, & I forgot to call. But a rep from U-Haul called looking for the trailer I rented, & he was totally awesome about me needing it for another day. When I dropped trailer off, a young man came right over & unhitched the trailer so I could be on my way. Fantastic experience.

I wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!

Very helpful, professional and and considerate. Anytime i move. I'm calling u-haul.

Friendly and professional, the staff at this location made this experience a positive one.

U-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.

You should not attach a dolly and/or blankets into the back of the truck. It took up valuable space vertically and horizontally to the size I had calculated to my rental. Either include them free (so I can remove/use) or don't take up the space I'm paying for. Thanks

Staff seemed stressed out/unsure of who was doing what. Seemed a little disorganized. Other than that, overall experience was just borrowing a truck for a few hours.

Great service , professional and very helpful. Highly recommend

It was incredibly easy to drop off the trailer. I parked in the drop off lane, someone took it off, and I was sent on my way. The entire process took less than 5 minutes.

All was great EXCEPT for the LOOONG wait at check in. Over 35 minutes which is even more ridiculous given I had a reservation, arrived on time, and did everything in advance online including uploading my DL prior to picking up the vehicle. Seemed to have plenty of employees available - they just were not focused on checking folks out. Also, the place was not especially busy as there was only 3 other people in line in front of me when I entered the check out queue.

Aaron came right over and when I told him about my experience in Vermont, he offered a $5.00 credit even though his location had nothing to do with the poor service in Vermont. He actually apologized for Uhaul. He is what

I've used uhaul in Manchester NH twice this month. On both occasions Sonya had helped me and I rate her as excellent. She didn't miss a beat with any of my needs and her quickness to react and take care is exceptional. Very good work ethics. I love uhaul and all my experiences with uhaul. I will never use another company other than uhaul. Thank you Sonya for all your work!

Quick and easy pick up and drop off.

Well done! Exceeded all expectations! Thank you!

Quicker turn around on receipts. I dropped of the AT hauler (during operating hours) that I had rented prior to returning the truck (after hours, same day). Two days later, I had to call to inquire about the status of my receipt for the AT. I did not get the receipt until the 3RD day after dropping off the AT.

Although the vehicle was clean, the cab smelled like smoke. Perhaps from the days when smoking was allowed. But it was a bit stinky. The staff were friendly and wrlcoming.

My handicapped daughter got treated very badly. She rented a storage area earlier in the day. I arrived with the trailer and unloaded everything on to the provided carts. Took it to the unit and it had a lock on it. My daughter is very sick and has a muscle disorder. She goes to find out what's going on. 20 min later she comes back and says we have to move to another building. This is across a parking lot, around 25 or 20 trucks. And then a 30feet incline up to the dock. Right about now I am really upset. We cant get our belongings over the pipe barrier. The manager comes out and seems mad because we are making them stay late. I say that this is ridiculous. I ask for help to move our carts from one building to the other location. 300' away. They all just walk away and say they are closing. A man comes over to move a forklift where we are taking our stuff though another door. I ask him to not do that. He said his manager told him to do this and lock up. I told him in no uncertain terms he he will move it now. I am really mad at this point. He complies and apologized for the rudeness of his manager. It took us along time to get all the stuff upstairs and load it into the unit. The staff there are very unprofessional and told shelly that they overbooked that unit 3 other times during that day. Wow, really. We are so mad. I've had a few weeks to cool off. I will also expect a answer from your people. , if I do not from you by wed september 23rd 2020. I will make a complaint to the BBB and seek retribution immediately. I am disgusted with the manchester NH location. Please advise on your intentions. 603-613- 3645 or at the email: the8mow@comcast.net. I have calmed down. I do have rights here and your staff totally let us down. They thought it was funny how it happened 3 times earlier but zeros help. Sincerely PAUL M MOWATT

I accidently hit a parked car while parking and thought I was covered with Safe Move. The UHAUL person said I was covered if anything happened but didn't explain that it doesn't cover liability. That is SafeMove Plus-never explained to me upon sign out. NOT HAPPY !! They were quick to get me out the door but it should have been explained to me.

Only one of the employees was using a mask. I would not go to this location again.

Not sure what they used to clean the windshield but it was dangerous driving especially facing the sun. Took a very long time to drop off. One guy came over, had some problems and went inside. About 10-15 min later someone else came over and got me on my way.

Mary Catherine was wonderful!

Nothing

As always U-Haul comes thru again. I wouldn't deal with anyone else. Great staff start to finish. Thanks again U-Haul

Nope they are great at this location. DW. Highway Hooksett is awful worst customer service I will be coming here for now on .

When I come at the drop off location, I would prefer if someone was there to take the key fr me and calculate the price. The person who was supposed to take the key away from me was ignoring me and avoiding eye contact, I didn't feel like I was welcome(had to wait 10 minutes while parked and finally got a response when I left the car and went to talk to a manager I), not a good experience for a customer in my opinion at this Manchester, NH location.

The 2 "drop-off" people I encountered were very polite -- it was a 1 way rental and he asked how my drive was, where I was coming from....very personable. Went over everything thoroughly with me -- very friendly. 100% satisfied.

So simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Thank you!

I returned same day, the truck recieving guy, checked mileage, condion of truck and the information to the counter girl.. When I reviewed the reciept , I wa charged for 2 days. I payed the money when i reserved the truck, that money was not refunded.

Everything went very smoothly! Very happy with the service and product!

Equipment - the driver's side sun visor just popped out of the ceiling. The connector came out and I couldn't put it back in so that was inconvenient while driving. Also, whenever I accelerated there was a metallic noise coming from the truck which didn't sound normal. Something needs to be fixed. The staff delivering and picking up the vehicle were very friendly and helpful. I was very surprised to see that no one in the UPS building was wearing a mask. We are still in the middle of a pandemic and most businesses require their staff to wear masks. The CDC and FDA both recommend mask usage to stop the spread of the disease. One employee who delivered the vehicle was wearing a mask and we were outside. The people inside should absolutely be wearing masks.

Very clean facility!

The roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.

We needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.

The staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!

To many miscommunications about payments

Sliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Thanks.

Was quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

Uhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee

I especially like the recycle area at the facility. I think it’s a great idea to give people the opportunity to recycle the unused unwanted items

It was quick and easy to rent the unit.

The only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund

I had no issues thankyou guys

Although the process takes too long, the customer service was outstanding. The “storage manager” was informative, friendly and knowledgeable.

Amazing team!!

great jon ny everyone

The best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100%

Everyone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.

Yes everyone was great

Amanda and the other young lady (her name starts with A) we’re both very helpful to me.

Every one was helpful and friendly.

Thank you

Fantastic

Smooth process for as busy as it was that day.

The situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager

Building very clean climate control and secure

The sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.

She was very friendly and have us a month free!

Uhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul

after having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!

The entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!

quick and easy

We were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.

Great location for the past 2 years. Thank You once again.

Great customer service!

The girls at counter were superb and helped me all through my experience.

Friendly Service!

Exceptional service and no pressure.

Everyone was extremely friendly and helpful.

I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!

Very prompt and courteous! Thank you.

Outstanding service! We will take all our moving and storage needs to this facility.

Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!

This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.

Great service, took care of everything!

Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..

Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit

Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)

Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!

The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.

Muy servicia con los clientes

Staff is very friendly and helpful

Professional and friendly service

I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre

Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.

Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)

Great service

Being required to comment to submit the survey is annoying.

The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.

Thank you!

Excellent service, both attendants worked hard to satisfy my needs!!!

Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.

Great People and Great Service! Sam goes above and beyond the expectations!

Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!

Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!

Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!

Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Thankyou so much.

The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.

Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.

.

Berry good

Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!

Na

You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.

I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.

Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce

Great customer service

The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.

Good storage location, easy access, and staff were knowledgeable.

I dont go anywhere else the staff here has ALWAYS help me