Customer did not leave a comment.DIANE J.
Customer Reviews for U-Haul Moving & Storage at S Willow
Manchester, NH 03103
(Rt 3 & 293 limited Parking )
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easyAmanda S.
I did not receive my change, because computer was downSusan C.
The only issue I had was wirh one of the employees who always parked her car in the back of the building where she worked in the shop. She was always blocking access to people who had storage units who were trying to either bring items in or out of storage. I had to tell her and staff several times to move her vehicle over the course of a couple of weeks. She still didn't listen. I brought it to Management's attention and the issue still going on she needs to move it or she needs to be fired. She's blocking customers from safely accessing and bringing in storage unit items.Steve L. | Overall Experience
I dropped my truck off 1.5 hours after receiving it. Again the app was a pain in the ass. In the pouring rain I had to take my pictures twice. The first patch just disappeared. ARGH! I couldn't find the drop off place for the keys. You'd think it would be clearly marked. I had enough of the rain and finally found a slot by the door, no verbiage by it, and dropped my keys there. I figured someone would find them.Michelle M.
Customer did not leave a comment.izamary c. | Overall Experience
Nothing...the staff were/are real people it was an amazing experience.Brenda L.
Customer did not leave a comment.Paul F.
Jamie is the absolute best.AMANDA B.
Make sure it's their day early visiblySamuel V.
Customer did not leave a comment.David B.
Quick and courteous servicerichard M.
Great service..thank you..the staff was very helpfulTed M.
I haul south willow street is always there for me when I need them !! Much appreciated thank you people !!Richard G.
Not rent the truck with 1/4 tank of fuel. This is the second time in a row I've rented a truck and had to immediately fuel it up. Truck should come full of fuel making it easier to refill when done.Thomas B.
The high level of service made it quick and easyBob F.
Customer did not leave a comment.Orlando T.
Customer service and technician were very nice and easy to deal with.mark W.
Everyone at U Haul on South Willow was nothing but accommodating and flexible to our situation and made the process of booking our truck and U Boxes a breeze. With a chaotic forced move due to flood damage, everyone was consistent and helpful. Janny in particular went way above and beyond to make sure everything was exactly as we needed, even handling last minute changes for us pleasantly and compassionately.keegan M.
I have used Uhaul for years at this location and have a couple of storage units. The location is understaffed. Personnel are hard workers but there's not enough people to work. When I rented the 15-ft truck yesterday when I checked it out, the contract said there was a half a tank. This was accurate. There was only 3/8 of a tank. I never received my receipt via email and there was also damage on the vehicle that was not listed. I recommend people start paying attention to detail so not to charge customers unfair charges that were not incurred by them.Steve L.
Very friendly and cooperative peoplePETER D.
U haul really let me down will not rent from them either personal or businessRonald C.
nothing really as Scott was very prompt and friendly and made things very smooth and put me in a relax feeling and trustyoussef I.
Customer did not leave a comment.Mark B.
Customer service was excellent. I would recommend it to anyone that ask.Rosita E.
For what we could see there is no improvement needed. You treated us well.frank A.
Design the parking so that customer's vehicles don't get parked in by returned trucks. When the store is closed it can be nearly impossible to get out of the customer parking spaces.STEPHEN S.
Customer did not leave a comment.Stephanie H. | Overall Experience
Customer did not leave a comment.John C.
BEST EVER STAFF . Super efficient, knowledgeable, friendly and accommodating . This locations staff really is impressiveKristin S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.France M.
Richard was hilarious and made the moving experience fun. Used this location for storage for 5 years and would recommend to friends!Regina B.
Customer did not leave a comment.Richard G.
The customer service sucks. Waited 30 minutes just to rent a trailer.Richard C.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.John H.
Truck was clean but obviously well used. The truck had a bad vibration going down the road which had I not been pressed for time to get the job done I would have returned the truck. Installing a hand truck and blankets in the rear door opening made it difficult to load large items and to move them would have incurred a fee.Robert G.
Customer did not leave a comment.Derek D.
Every employee I encountered was incredibly friendly and attentive. My overall experience with Uhaul was really great. I have no complaints whatsoever.Starr C.
Customer did not leave a comment.Lola E. | First Impressions
Less social chatter when there's a line of customers waiting.DOUGLAS C.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Laura D.
Super courteous at check-in. Tech that installed the hitch on my Subaru was really friendly. He even caught me at the waiting area to tell me my car was all set. Hitch and wiring was completed half hour ahead of time! Thanks UHaul Team! Bob B (Hillsborough NH)Robert B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Roberto G.
everything was great except waiting in line was very long to get help.William V.
Customer did not leave a comment.Vanessa H.
Customer did not leave a comment.Gerard D.
Thanks for the good serviceazeem M.
Staff were friendly and polite. Vehicle was satisfactory. Issue was with billing. They charged me $23 for gas when I had the vehicle for less than an hour and drove 8 miles. I had to call the Uhaul customer service # to point out that I submitted a photo disputing the gas level when I did the vehicle checkout. Once they saw that they credited it back. Common sense would have assumed the vehicle didn't use 4 gallons of fuel in the 8 miles it was used.JOHNATHAN M.
Our front desk service representative was fast, friendly and extremely patient with helping us. She gets "5" stars from us...and a huge thank you for all of her help!!!Shanda M.
The staff was friendly and the store manager was very helpful as well.BRIAN G. | First Impressions
Upon drop off Robert assisted me. He was fantastic. It was clear they were short staffed and busy. He ensured my check in was smooth and was very personable. Thank youKari S.
Great customer service. Very easy to unload car dolly from our 35 ft motor home because of the big lot.Raymond R.
Everyone was super nice and helpful. Hitch looks good. The whole experience was incredibly chaotic and stressful. They were very busy and understaffed. It was not clear where to park or where to stand in line. The computer system did not seem to support the staff well.Letitia P.
The rep I had added in additional services without my knowledge. My card is being way over charged. Everytime I call to speak with a supervisor. I am on hold for 30-45 minutes. Before you can even speak they just say thank you for calling uhaul please hold and nobody comes back on the line.Nathan G.
Customer did not leave a comment.Alexey S.
I was very impressed! Every employee was friendly, everything was explained well, and I love the text with pictures/signoff etc.Michael M.
I like this location, maybe as a suggestion better pads and two wheel Dollie's available for rental . Also , and I say these things as a suggestion to the U-Haul Company- My experience at this location have been very good . Not all dealers are as well run as this one is in South Willow St - As a suggestion also , older u hails thag are in service need some tlc - like paint the wheeels and bumpers so the truck looks presentable when used for a business purpose â€”Jay G.
Customer did not leave a comment.Bryant B. | First Impressions
Customer did not leave a comment.Bryant B.
Customer did not leave a comment.Sukumar K.
The manager of that store goes above and beyond just to say yes to a customers request. I have come across very few people with the multitask hability to handle all personnel sharply and on point, and still makes time to go the extra mile for a customer. I am assuming he has military experience.Juan M.
Customer did not leave a comment.Mark S.
The woman, I think her name was Jenna was terrific very fluent process thank you guys so muchChristopher M.
The staff at the So willow st location was fantastic!! I would highly recommendAmanda G.
Doesn't have 24 hours storage access. Most places do these days. If I knew that I wouldn't have gone thereRuth M. | First Impressions
Customer did not leave a comment.Aashish B.
The only issue I had was I requested a dolly and there wasn't one in the truck. I did a before open pickup so I couldn't get one. It would have been helpful to move things but not a huge deal. They refunded me the money which is fine.Pam C.
Easy process. In and out quickly.Peter N.
Collin was very helpful and got me in and out. Suggested an alternative entren the vehicle i wanted wasn't available.Craig K.
Customer did not leave a comment.Dawn R. | Overall Experience
Everyone one was very pleasant!Donna S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jose R.
Customer service was excellent. Out of stock wiring harness was overnight shipped for my install. Installer was knowledgeable & careful with new car. Very good experience & very pleased.Dennis C.
Customer did not leave a comment.Peter R.
The customer service rep at the counter was excellent. She was very pleasant and quickly processed our rental. She did a great job in making a few changes to our rental (date of return, credit card change, etc.). We went into the lot and a man told us to pull up in front of our trailer. He hooked it up and got us all set to go. He could not have been more positive and nice. Around closing time, we pulled back in the lot. He was there. Once again, he could not have been more pleasant and positive. He unhoked our trailer and sent us on our way, Best rental experience ever!!!!!Kurt M.
Quick efficient. Friendly and helpful serviceChris H.
Customer did not leave a comment.Ruth G.
More employees at the front desk.John B.
Customer did not leave a comment.KIMBERLEY H. | First Impressions
Smooth operationPortia C.
Customer did not leave a comment.Melanie R.
Haul so willie street Manchester NH is always there when I need them and alway professional and helpful !! Thank you peopleRichard G.
Customer did not leave a comment.Hans J.
The van was dirty when we got it and when we left it was at a certain gage of gas and when we got back they basically had us put way more gas in and didn't offer us anything they said they can't cuz people r stealing there gas when they r closedDiane L.
Customer did not leave a comment.Praveen T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.Flavio C.
agent who did the return was very tight regarding how much gas we returned the truck with and charged us $27.00ROBERT S.
The manager who handled my rental was very good. On booking and return. Thank youSteven R.
Both the owner and staff I personally dealt with were very professional and courteousRichard W.
Easy to make an appointment. Location was easy and staff at drop off was quick. Installation was MUCH faster than I thought it would be. I've only had the hitch for a few weeks so I can't comment on how sturdy it is.Jaime B.
Too many issues to list.Kimberly M.
Customer did not leave a comment.Pauline L.
Excellent experience from start to finish. Online booking was easy and my installation was completed on time and in a professional manner. Very happy with the process and result. Thanks!Michael V.
Customer did not leave a comment.Harry S.
Customer did not leave a comment.Laurie E.
Overall it was excellent, the only thing that needs improvement is the check -in and check-out (in person) process, it is too slow, not enough front desk people to deal with multiple customers at once. Perhaps an area for people to sit down and have a coffee or cold drink while they wait, would make up for the extra time.Gina B.
Customer did not leave a comment.Leo D.
All is well, keep up the good work and do what you can to keep the energetic and knowledgeable staff !Theodore H.
Keep up the good work. Hitch installation took the time specified and was done professionally. Woman at front desk was friendly and helpful. We had lunch at Royal India restaurant next door. Outstanding Indian food!Robert E.
Customer did not leave a comment.Marcel L.
Customer did not leave a comment.Jeong Eun P.
Everyone was friendly and helpful, I wouldn't change anythingAndra H.
Staff was stellar! Everyone that helped us was friendly and outstandingBritt B. | Overall Experience
Customer did not leave a comment.Matthew P. | Overall Experience
Customer did not leave a comment.ISRAEL L. | First Impressions
Customer did not leave a comment.Yahaira O. | Overall Experience
It gets a little warm in the summer but overall great!Kate B. | Overall Experience
The staff and managemen They are extremely helpful and kind to their customers. Thank you so much . Sincerely Craig Martin.Craig M. | Overall Experience
Staff are great! Friendly and super helpful! Owner looks like he wrestles bears for a living but is friendly and very approachable! Always goes out of his way for me!Alex I. | Overall Experience
You guys were awesome but I have to say parking to unload or load up the car was a pain based on the set upBrandon B. | Overall Experience
Customer did not leave a comment.Anthony M. | First Impressions
Richard, Jaime, and Ben were extremely helpful on more ways than one. Richard to me went above and beyond to help me. The staff is friendly and professional. I was really pleased with the service and help I received they restored my outlook on uhaul. I have used Uhaul in Concord NH many years ago and was not pleased at all. These folks in Manchester changed all that. They really care about their customers, and it shows!tricia d. | First Impressions
Customer did not leave a comment.Elaine K. | Overall Experience
Customer did not leave a comment.Jill Marie N. | Online Move In
Closing out the account was super easy and painless!Devon A. | Overall Experience
Everybody was extremely nice and polite. Thank you very much for having a crew. That is very polite. Good sense of humor. Laugh a lot I had a great time.Edmund C. | First Impressions
The app is kind of terrible. For a web developer, I really wish I could help make it function properly. Couldn't do online checkin. Couldn't upload docs and ids. Thankfully, the staff at the facility were awesome, so it all worked out.Robert F. | First Impressions
Customer did not leave a comment.Robert R. | Online Move In
Excellent adviceRuben V. | First Impressions
Customer did not leave a comment.Laurie R. | Overall Experience
I am completely satisfied with my services I received at the s. Willow location. I strongly recommend them!!!Cheri S. | Overall Experience
Customer did not leave a comment.Desirae W. | Overall Experience
Manchester U-Haul is great! Shout out to all the Team members !!Alan L. | First Impressions
Customer did not leave a comment.warren t. | First Impressions
They're awesome great workRose C. | First Impressions
Customer did not leave a comment.WILLIAM L. | First Impressions
Customer did not leave a comment.Rebecca D. | Online Move In
Very helpful with all of my concerns.Thomas w. | First Impressions
When you're in a tough time and you're actually need U-Haul people are very nice a minute the management is very good and the prices ain't so bad thank you for helping when you know when I was in needJoel D. | Overall Experience
Customer did not leave a comment.Sonya C. | Overall Experience
Customer did not leave a comment.Sharon C. | First Impressions
Customer did not leave a comment.Wade W. | Overall Experience
Overall, I was satisfied with my experience storing household supplies at U-Haul and dealing with the staff. Issues were resolved professionally and the staff were courteous and helpful in this regard.MARK M. | Overall Experience
Customer did not leave a comment.Susan p. | Overall Experience
It was pretty good so far with me my communication cause I am deaf ok thank y for ask the question ok 👌 from lisa letteney have day to y too bye sirLisa L. | First Impressions
Customer did not leave a comment.YASHY E. | Online Move In
Didn’t get to see storage unit, cancelled, did not need. But customer service is five stars at this locationCorrine N. | Overall Experience
Customer did not leave a comment.charles s. | First Impressions
I am very impressed with how clean and well maintained the buildings are.Cheri S. | First Impressions
Jamie at the south willow U-Haul in Manchester NH was so fast ,helpful,kind and really did a great job.Cindy b. | First Impressions
Good service!SORIN Z. | First Impressions
Customer did not leave a comment.Elaine K. | First Impressions
All truck is in the middle and I can go in of my storage unit… and then I need to paid the storage no matter what…loose my customer because I can’t reach my work tools.. for 5 days.Brenda M. | Overall Experience
Customer did not leave a comment.sarah g. | Overall Experience
Todo es bueno pero los precios deben de ponerlos mejor bluebird tiene mejores precios ahora yo sigo con uhaul pq llebo ya 5 años con ustedes pero ahoramismo la situación es mala y deberían de poner un mejor precio.Brenda M. | First Impressions
Very friendly and helpfuljeff l. | First Impressions
The staff was great very helpful tyJoel D. | First Impressions
Customer did not leave a comment.Erin M. | First Impressions
Customer did not leave a comment.ALLAN L. | Overall Experience
The staff are well trained, personable, and helpful!Gregory H. | Overall Experience
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.Gregory V. | Online Move In
Customer did not leave a comment.David V. | Overall Experience
Customer did not leave a comment.Paul S. | First Impressions
Customer did not leave a comment.Pamela P. | Overall Experience
Thank you for everythingSherri R. | First Impressions
Customer did not leave a comment.Felecia B. | First Impressions
Customer did not leave a comment.alicia c. | First Impressions
Customer did not leave a comment.Louise T. | First Impressions
Customer did not leave a comment.Gregory H. | First Impressions
When I was cleaning out my unit I had trouble getting in one of the locked doors I pressed the button it no one answered so I wanted and tried a few more times and I got a very rude answer from some onekara r. | Overall Experience
Overall great experience the only thing was parking for customers was slim to none when it came to being able to park near doors to unload . Staff was very friendly and helpfulBrandon B. | First Impressions
NoPaul m. | First Impressions
The door lock to the facility was not properly working. The staff was annoyed that I was having issues getting into the building but then realized that the problem was not with me but with the door. They did not want us to prop the door in spite of the fact that I would not be able to reopen it with the key once it was closed, causing extreme problems with getting my items from my truck to my unit. I also thought what I was renting was accessible from the street, however I had to go into a building and use carts to move my belongings in.Bernadette L. | Online Move In
Customer did not leave a comment.Yara B. | First Impressions
Customer did not leave a comment.SHEILA V. | Overall Experience
NoneDavid A W. | First Impressions
Customer did not leave a comment.Nelson M. | First Impressions
Customer did not leave a comment.Lemuel W. | Overall Experience
Customer did not leave a comment.Teresa C. | First Impressions
Thank you for your help RichardElisha P. | Overall Experience
Customer did not leave a comment.SHEILA V. | First Impressions
Customer did not leave a comment.Phyllis B. | Overall Experience
From the moment I was approved to pick up in New Hampshire at 7:15am I did not leave until 1:14pm the workers where amazing the experience dreadful! Then I get 15min out from broad brook Ct where I’m scheduled to drop of truck and equipment they then tell me turn around and go to Manchester Ct to which put more mileage and gas out my pocket I’m over it when I move illl question if I use they service I really the type of person that don’t complain but this was dreadful!!!! Manchester Manager and his staff was awesome and helpful!!!!Germaine L. | Overall Experience
Everyone and Everything was Great!!!Robert M. | Overall Experience
Rude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!amanda c. | First Impressions
Customer did not leave a comment.Evelyn C. | Overall Experience
Muy contents con mi storage de excellent calidad. Muy agradecidaSonya C. | First Impressions
I had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none😉💯👌tammy m. | Overall Experience
Customer did not leave a comment.Bonnie F. | Overall Experience
Customer did not leave a comment.Andrew Z. | Online Move In
Customer did not leave a comment.jessica f. | First Impressions
Awesomeness!!!✌️😎❤️Robert M. | First Impressions
Key did not work Women ran over with knew one Wish I remembered her name Thank You!!!robert m. | Overall Experience
After almost 2 years of using this unit, over $4,000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2,000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it’s not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.Nathan G. | Overall Experience
Customer did not leave a comment.CHASITY T. | First Impressions