Customer Reviews for U-Haul Moving & Storage at S Willow
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at S Willow
Maryanne I. on
Although the trailer was clean inside and out, there was an unseen leak in the roof along a top side seam. Some of our belongings arrived wet or rust-stained.
Fred B. on
I have no suggestions.
Jim M. on
Tell customers about return option on phone. Almost put keys in slot before noticing I needed to do phone option
Jeffery H. on
My actual rating is ZERO. I should have walked out. I intend to contact Joe Shoen directly. If you want specifics you can call @ 603-472-3195 or jdhu@comcast.net
Joshua E. on
More organized, had to wait 20 minutes for a trailer hook-up because they forgot about me.
Kenneth S. on
There needs to be more people at the counter to make things go smoother
Jordan T. on
We were in the truck, asked if we were ready to go. The attendant outside told us “Not yet, I have to check the mileage and fuel.” About 20 minutes later, we were STILL waiting for the all set. We had to go inside to find the guy, and he said “yeah you’re good now.” Would have been nice had he told us this outside, 20 minutes prior. I did the online check in for fast service, we still didn’t get out of there for 45 minutes after our pickup time.
Spiros M. on
Was all signed in quickly and when I went to pick up my truck, the customer before me had left with my truck so I had to go back in and start check in process from beginning!!! 3 guys working outside and no one was watching couple take wrong vehicle.
dominik r. on
I got accused of not returning equipment after they forgot to sign me out. horrible. then they call to find out what happen to it. seriously. get your act together and stop talking shit at the counter as if the customers care about your personal issues.
Brad W. on
Stood in line over 25 minutes just to drop my keys off for a schedule and paid in advance hitch install. Took over three hours to install. Waited 20 minutes in line to purchase a $2.98 receiver plug. After the job was completed had to wait in line again for over 20 minutes to get my key and receipt. Only one customer at the counter but only one person behind the counter. Will definitely not come back.
Michael D. on
Excellent service by Sam, Arielle, and Bryan.
LOUIS F. on
Check in and pick up was simple and fast. The girl who assisted me was fantastic.
Derrick Thomas M. on
place was under staffed this morning with some problem customers. Was a long wait to get trailer. Ashley who helped me was great
Margaret N. on
The employees are excellent. The only difficulty I had this time (as it was after hours) was checking out- the app was difficult to maneuver. I called and waited too long, yet, the representative was excellent. I would recommend this location to all of my friends.
James h. on
This was my worst experience ever with your call center!!!!! I tried calling the MHT location directly and kept getting the call center. I hung up on the first woman because she insisted my car could not be towed. Then I called back and got Stephanie -she made my reservation but when I got the reservation confirm, it was for a 10ft truck AND the auto transport (and this was after I gave her my truck details!) m So I had to call back and the woman who answered got the truck off but then put me in to the phone queue (without saying a word) when I asked her to confirm the information in my reservation again. Then I got Rita, who said I needed traffic permission to tow and passed me to Sarah. Sarah told me that I had been misquoted on my reservation (which I had reserved to pick up in Manchester NH and drop off in Tilton NH for $59.00) it was actually going to be $568.00! So I said forget it, I would return to Manchester and that no one there knew what they were doing-and she hung up on me. So over the course of 2 hours, I spoke to 5 women at your call center-who asked me the same questions each time regarding my reservation, towing vehicle, etc. (which should have been inputted with my initial reservation ) who all gave me inaccurate information and were rude because I was angry and frustrated with the situation and I reflected it in my attitude. I gave UHAUL a second chance because Bryan Boilard had been so great at drop off the day before. I have never heard of anyone having this kind of experience with UHAUL but that's 2 bad experiences in 2 days for me. I will not be using or recommending UHAUL again.
paula h. on
Your reservation center booked my request for 3 days-26ft truck. I get a call a couple days prior to pickup and told I can't get it for 3 days maybe 2. So I have to get the 20ft for 3 days. The woman at the desk tries to assign 3 trucks and finally I go out and the lot person can't find the truck I am supposed to be taking. It took 3 trips instead of 2 for me to move. the only excellent employee was Bryan Boilard. He was very understanding and sympathetic to my situation when I returned the truck-he was the one bright spot!
Sandra M. on
First...you need a 'Maybe' option instead of just yes or no because there is a huge gray area for both questions. The 'photo' check for X's on the vehicle is a joke since it comes on my iphone which is way to small to see where your x's are. And even with your 'online express' pickup i still had to go inside and it took way too long for express. I was just lucky this time as there was no one in line in front of me. You have the right ideas but poor implementation.
Erica M. on
Originally booked online and was supposed to pick up in Londonderry , but got a message that it needed to change to Manchester due to lack of trucks. The rate that I was quoted online was 114 total including insurance and it went up when they changed the pick up spot but the girl was nice enough to adjust it for me. Very nice staff at the Manchester location but if you quote something online, it shouldn’t change- which they agreed with...also not sure why I put in for Londonderry and had to drive to Manchester.
Christopher F. on
Charged me for fuel even tho I returned the truck at a quarter tank like I was told to Steering was super sloppy Line of trucks waiting to be returned understaffed location, went inside to ask if I could leave it at least 8 people in line. Finally found someone to ask if I could just leave the truck and was told yes so I did
Raymond H. on
Bryan was very helpful after my 7:30am self-check in reservation was somehow converted to a 9am pickup when they opened. He arrived at 8am to open the store and helped expedite my reservation after it was somehow botched. 0 stars for the self-check in process since I was never told it was changed until I tried to check in that morning and 5 stars for Bryan for helping me out.
ConEst Software P. on
Service was excellent, got there at 7:30 to pick up, there were two people ahead of me but it went quickly. When I told the service person the distance I would be driving, he put me in a newer truck to ensure there wouldn't be any issues with the vehicle -- checking back in was quick. Overall great experience.
Carly C. on
Fairly long wait - long line inside and only one person helping customers
John J. on
The pathway to leave was clogged with other U-Haul vehicles waiting to be picked up as well as cars lined up to get their propane tanks filled - as a result the exit to your facility was totally blocked and we ended up sitting in our rental van for 10 minutes waiting for the staff to clear a path for us to leave. You may want to look into setting up a different system to prevent this in the future.
Patricia W. on
Have it where customers don't wait long for them to talk to someone on the phone
louise F. on
The guys at the So. Willow St. location were very courteous and helpful. Simon even offered to put the bike rack on for me once the hitch was installed. Great experience!
Jenna D. on
I loved the easy drop-off.
Susan M. on
Have an Express Check-in line at the desk for those of us that used "Express Check-in Online". That way we don't have to wait in line behind those that either don't have a reservation or haven't used express check in.
Eric B. on
Clone Sam Thorne the manager. He was outstanding!
Stefan R. on
Pick up and return went very smooth with the online setting!
Tim C. on
Andrea and John at the counters couldn't have been more pleasant and patient. Taking the time with me to explain all the details. Went off without a hitch, wait... you guys sell hitches so maybe that's not a good thing? Lol Anyway thanks you did great!
Phil S. on
The store was crowded but everything moved quickly. We were hot and the cashier noticed we were sweating so she had the manager turn up the airconditioner without us asking. He did. Now that's customer service at its finest!
Nicholas D. on
The staff were very friendly and helpful, in particular Sam
Brian L. on
Great location for the past 2 years. Thank You once again.
Michael D. on
This was our second time renting a trailer from this U-Haul location. We did check-in ahead of time and were in and out quickly 20 minutes to get out with trailer hooked up and an even speedier return of the trailer at the end of the day.
ALL BY ONE C. on
Dont no the guy that was helping me with the trailer but was a get person and new his stuff
Neil F. on
While I was very pleased with the 24/7 pick-up system and the quality of the truck, I did have a couple issues. The back of the truck hadn't been swept out before I got it and all the 24/7 spots were were filled with privately owned vehicles when I was trying to return the vehicle. Other than that, it was good.
Scott L. on
Excellent service
Sharon D. on
Check in and check out process was simple
Mike S. on
Bryan Boilard was very helpful with finding the best storage unit and showing us to it. He helped the Uhaul team check us out and get on our way quickly. I would come back to Uhaul with our next move because of how we were treated today! Thank you again!
mary s. on
I don't think you need to change anything about the quality of anything except the waiting time at the desk you need more customer service the ones you have are awesome you just need more of them
Gerri V. on
Should a separate counter that people go to that are only getting installations for hitches and bike racks because having to wait in line well people get their trucks and trailers and everything took a long time
Margaret H. on
The whole team is efficient and kind. It's a great place!!
Ruth C. on
The staff at south Williow st location are great. We have rented there many times. The only incident I had was a very angry lady screaming in the parking lot at me as I was trying to get checked out. Turned out she was from the regional office. She needs customer service training.
Laurants M. on
I rented a trailer & the entire experience was as pleasant as could be. The employees at this location are all on point & do an excellent job on every aspect of the rental.
Jennifer L. on
I just had a really tough long move in multiple parts and these guys and gals are A CLASS ACT. My move went more smoothly than I could have dreamed, and its because these folks had me prepared, informed, and ready, all the supplies, the truck, how to load it and drive it--I did it, and I did it well because of the amazing people that work at Manchester U-Haul.
Ternisha C. on
Customer service wasn’t great from the pick up location in Hooksett. However the entire staff (especially Jamie and your supervisor) at your south willow street location was GREAT!! From my storage rental and dropping off the truck; they helped me step by step while providing fantastic, professional customer service!! Thank you guys so much for everything! Respectfully -T
Richard W. on
Staff customer oriented and friendly. Staff very helpful.
michael m. on
Everything was clean and ready for me. The only "complaint" that I have is that I drove only 22 miles but It took 10 gal of gas for me to get the needle back to 'full'. Either the truck gets about 2.2 mpg or it was not full when i took it even though the needle was pointing toward full
Darrell K. on
Everyone was really friendly and helpful.
Margaret H. on
Awesome customer service!!!
kelly d. on
The van's power steering was out the entire time I had the van. This made the move and trip more difficult.
Kristal D. on
There were only two people working the check in desk on a Sat morning of a holiday weekend. Even though I checked in online, we still waited 30 minutes to get our truck, and there were only 4 people in front of me and 17 behind me. Other than that the experience was fantastic
Margaret N. on
The checking in process was insane as there were at least 20 people before me and 30 after me waiting for a 9 am pick-up. Your staff did a great job, yet, the wait time was exceedingly too long as I had movers waiting for me.
Dale M. on
I have a hard time believing from south Willow Street to Walmart in Hooksett and a stop at colonial village and back to south Willow Street was 21 miles and I brought the van back in two hours so we should have gotten some discount ????????????
Lilia M. on
Everyone is attentive and friendly. The equipment and trucks are clean. We had a great experience next semester I am using a truck to move students
thomas h. on
These guys couldn't have been better. The return was smooth and quick. This has got to be one of the best-run facilities in the rental business.
Amy M. on
Went above and beyond! So sweet to my 3 yr old as well! Very fast!
Jamie L. on
I prechecked in online but when I arrived tech had to do it all over again? What gives with that? why did I waste my time doing everything in advance? I was not comfortable with tech using her smartphone to take a picture of my drivers license. She assured me it was NOT stored on her phone but I don't believe it.
Jonathan B. on
Upon picking up the trailer rental, the lights doesn't work and had to change trailers and redo the contract. Upon dropping off the rental, they couldn't process my credit and had to change to a different card. It is never a smooth experience.
henry a. on
Very happy we the servicei got @ this location, thanks alot
debroah c. on
Not a thing . I have used this location before and it’s always a good experience.
Nicholas M. on
I was charged for two extra days of rental. I call to get this corrected and I get a call center that cant even look up the contract number or my phone number. I am 25 min into the call at this point. This is the worst customer service I have ever experianced as a consumer. I have rented more than 15 trailers and every single time there has been an issue of some sort. Every single time the customer service is atrocious.
Raymond l. on
Be a little quicker, everything was done over the phone, but still took a half hour to get on our way.
Gina B. on
First they changed my pick up location without telling me. I had logged onto the porthole to add an extra day I would need the truck and noticed the location changed. When I called they said it changed due to a health issue with the person at the other location, which is understandable, but I Told them we needed the truck thursday to move out untill saturday when we move in and they said we can drop the truck off any time saturday and it wasn't a problem. I said it says online sunday and I don't need it until sunday and she said I would not be charged for sunday if i returned it saturday. Then the pick up location calls us saturday at 8 am telling us we will be charged an extra day because he states it had to be dropped back off at 8am. Even after telling him we spoke to someone who knew we needed the truck for saturday he said they were going to charge us for sunday! I even have a photo of an online chat conversation that also said we would not be charged an extra day if we dropped it off saturday and no one ever said a specific time. (Two people online+phone) stated we would not be charged sunday if we brought it back saturday which we did, yet they charged us.
Toni G. on
The U-Haul employee/manager went above and beyond for us. We didn't ask but he extended himself out of kindness. We cannot say just how much that meant to us. Thank you! Human kindness and great customer service is so appreciated.
Bruce W. on
Great customer service!
Michael F. on
I received the truck with only 1/4 tank of gas. This created a hassle for me because 1/4 tank wasn't enough to complete my move but I couldn't put a lot of gas in the truck because I didn't want to exceed the amount I was given at the time of my rental. An employee explained that the previous customer brought the truck back below the outgoing level for that rental. I asked if U-Haul would ever fill the tank when this happens because it's unfair to the next renter. The employee answered "no". So, I encourage U-Haul to re-think this policy, again, because it places an undue hardship on the current renter who just wants to get about the business of moving without having to worry about managing around a meager amount of fuel. A possible solution to this problem is for U-Haul to allow the renter to fill the tank *above* the outgoing level and reimburse the customer for the additional fuel, provided the customer presents the fuel receipt. The customer would simply need to record the $ amount at the required refill point, then record the total amount. U-Haul reimburses the difference. In fact, U-Haul already has a terrific camera feature built into it's app. They could certainly capture one more photo for fuel reimbursement data. This wouldn't place too much of a burden on the current renter and would improve customer satisfaction on the next outgoing rental.
Patrick C. on
More people working in the return area when people are returning trucks. There were three lines all the way out of the parking lot and only 1 person doing the job. He was great but overwhelmed. Also, the truck had a dolly that was supposed to have a plastic clip so they can charge if it was used, mine never had that clip to begin with.
Kaethe G. on
The people checking trucks were backed up which is understandable. A lady came out to let us know about the wait and stated we could leave the keys in the truck and we were all set, she was not wearing anything to identify her (company shirt or badge) as a uhaul personnel which was confusing.
sylvia l. on
I loved driving the truck. Would not mind buying one some day????
Carl W. on
I had 2 rentals in the last 3 days. The 1st one trailer plug in didn't work found out that the fuses where blown and it has happened before. 2nd rental I ordered a pickup found place I ordered from didn't have one but other location did made sure to say I needed the 7 point circle plug for the trailer, they said no problem they have it. Got there they didn't. The staff was friendly and tried to help only thing they could do was give me a 10 ft box truck. But with using it I used at least twice as much fuel that I would use if I got a pick-up. Very dissatisfied with my experience
Andrew H. on
Parking was unclear, I wasn't sure where to park before picking up trailer. The few spots in front were full. But service was great.
john d. on
SUPER GREAT STAFF AND A FAST AND EASY IN AND OUT
Allan A. on
The entire experience, from website reservation, making changes to reservation online, pickup and drop off were outstanding. Moving is never easy. It was great that the equipment rental was a non-issue. JTS in the Willow St facility was exceptional.
Hall H. on
No problems
David B. on
The girls at counter were superb and helped me all through my experience.
Sherry D. on
It was a very busy day when I picked up my rental, but I cannot express just how helpful, pleasant and positive the entire staff was! Thank you for such a great experience, I will be back.
matt k. on
Your employees are awesome! One recommendation I have for you is to help them update the system/technology because it kept getting frozen and they were frustrated by that. Overall it was no biggie to me at all but for them it seemed to be a regular occurrence. I always come back to this store because you guys are great but wanted to provide some helpful feedback for you guys hopefully have a great day thank you!
Jennifer C. on
There was one person checking people out and there where at least 2-3 other people sitting or walking around doing nothing. My fiancé and I where there for almost 30 minutes just to pick up a trailer I had already ordered online. This was my second time coming here and probably won’t come back.
SHAUNTE W. on
Friendly Service!
JODY B. on
I appreciated the cheerful disposition of Sam and The woman who helped me on 23 April morning at the Willow St Manchester location. (? name of Woman) . AND LUIS, who does not work there now, :(, , but he made sure that the mileage and gas were corrected when we picked up the vehicle on Tues. morning of 23 April. This place is SUPER busy and they still maintain a great sense of humor, Also THANK YOU BRIAN who called me to let me know I had left my wallet in the van when I dropped it off Saturday 11 May, also at the WIllow Street UHAUL. !!!!! We had a super busy family events day and I was exhausted and thought I had gotten everything out of the vehicle...evidently NOT. Thank you Brian for being so honest and courteous to give me a call!!!! Jody Bell..
Katherine L. on
Come a little early because they get busy
Michelle N. on
Don’t change the requested pickup location.
Brendan O. on
Everyone was very friendly. It was a great overall experience. Thanks again!
Steve L. on
Parking by the entrance. Greet and serve clients right away as opposed to discussing staffing and hours. Remove racks of packing supplies between register lines so that staff can see clients and vice versa. Be happy to see a client. Would recommend only because uhaul does well with hitches and you South Nashua location is a nightmare.
Ryan A. on
Better customer service. One person working the desk, no acknowledgement when I arrived to pick up my key. Waited 15 minutes before I was spoken with.
Jenny B. on
Me Thorn Went out of his way to help us and so we brought it back with it completely washed and clean ,it got a extra smile from him and we love this man at the u haul on South Willow St, Manchester NH and he deserves a special honor Jennyberry and Stephen Chilafoe Sr 92 Walnut St unit 9 Manchester NH 03105
ronald a. on
You need a lot of work on your computer system. It seems to be very slow and outdated.
holly o. on
The person who helped me was awesome! I will be back to that location again very soon.. Thank you
Dennis T. on
The truck steering wheel was filthy (greasy). Also the truck had no automatic windows and the side view mirrors were not automatic. And, there was a leak in the roof which was a problem that day since it was raining. I would recommend junking that 10" truck and replace with something more convenient for today's use.
Rolande A. on
Exceptional service and no pressure.
Sandra M. on
I check 'not applicable' in response to the "recommendation" question since I don't know if I would. Even when most of the rental app is done online, there is a wait in line at the facility. And it does not move along quickly. At one point I waited inside to find out I should have dropped it off outside...so I went out and the process would not 'let' them conclude it there so I had to go back inside and wait in line all over again. I should have been pulled right to the front of the line. the process is frustrating...even when it goes fairly smoothly.
Francis W. on
Try to move a little faster and get the customer out of the store because an hour trying to rent a small trailer is unacceptable. You have employees standing and walking around doing nothing while customers wait in line for one person to help them. And then you have a standard wire plug on all your trailers most Vehicles today has a standard plug on their vehicle and it doesn't adapt to your trailer wiring so in order to rent the trailer you're forced to buy an adapter plug that fits your vehicle and adapts to the trailer wiring. My feeling is if you want to rent the trailer you should make it easier for the customer and have the plugs available to go with the trailer to adapt to the vehicle now I have a an adapter plug that I'm never going to use again that I just spent twenty bucks on.
Ralph H. on
Excellent job, all went very well, except the PRICE... Renting a 5x8' enclosed trailer for 6 days at a cost of $638.00 with NO INSURANCE, etc. was somewhat excessive. I didn't want to buy the trailer just rent IT?????. Even though it was one way from NH to Florida,,, the cost was somewhat extreme... By the way, they did give me a lock for the trailer at NO COST??????
Timothy B. on
Everyone was extremely friendly and helpful.
Michael R. on
Great service
Bruce H. on
Towed Auto Transport to haul a Triumph Spitfire over 500 miles from NH to MD. It towed like a dream, all lights worked, surge brakes worked, no issues or quirks. I would suggest better programming in your computer system since there was some confusion at both pickup and drop off.
charles n. on
The entire experience was quite smooth as silk. Allison at the desk was extremely professional and friendly and the man who showed me the truck was great. Highly recommended
David R. on
Good customer service. Friendly staff. Awesome service. Everyone is very helpful.
kari l. on
I did have a small issue they didn’t have the location I was supposed to pick up but they generously told me I could pick it up the day before my scheduled date I said I didn’t know if that was going to be possible I also called late Monday afternoon to tell them I wouldn’t be in until my scheduled day I guess they didn’t change in the computer and when I arrived my equipment wasn’t there It was an inconvenience I had to get a smaller truck but they we’re very helpful they gave me extra mileage and extra days and when I dropped it off I was 200 miles over because I had to make three trips and they didn’t charge me for the miles so even though there was a mistake everyone went the extra mile I was very pleased at the end
John M. on
the staff here was very polite and professional had my Truck right up front when I got there then when I needed propane for my grill they took my 22 year old tank and disposed of it for free and made sure the new tank was full not like the Blue Rhino which is 2/3 full Thank you
Andrea F. on
I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!
Bruce W. on
Very prompt and courteous! Thank you.
Bruce W. on
Outstanding service! We will take all our moving and storage needs to this facility.
Sharon M. on
The only thing that got me a little frustrated is I waited over 30 minutes to pick up my truck while two people worked with the same lady. They did adjust my time but then the movers beat me to my location.
DARREN F. on
U haul to care us we stressed to finish the trip and they were so understanding Go U Haul !
Sherry B. on
Started out good until I tried to return the truck at 8:05 p.m. Sunday the 29th of April. The trucks were lined out nearly into the street. I couldn't get my car out until my friend pushed the sign said it was like a giant maze of uhauls! Then to add insult to injury, I was overcharged and spent 45 minutes, Literally, on the phone being transferred to 4 people in all before I got the right department, (customer service)! Uhaul charged me for dropping the truck at 7:57 a.m., NOT 8:00 p.m.! I drove the truck a total of 8 miles from the time I picked it up, guys loaded it, and then dropped it back off! That hardly would have taken 15 hours. Total sham. Totally didappointed!
Domingo P. on
There was a bit of wait to get the vehicle - more then 10 minutes.
Erin M. on
We reserved our truck days ahead of time and I completed to express checkin and my husband and I waited for 45 min to even speak to someone and we were 45 min over our pick up time. I am very upset about this process and will not be returning to this location.
Mark V. on
This location is what I've come to expect from UHaul.
Virginia E C. on
truck actually leaked water (during rain storm) but manager at location treated us exceptionally well and worked with us to remediate the situation.
Ken W. on
The customer service I received from Aaron was fantastic. He made sure I got exactly what I needed.
Christian L. on
The south willow location was great BUT the online booking system is horrible. I made a reservation and when i went to get my truck at the listed pick up spot (Cedar Station on Front St. Manchester NH) they were not a Uhaul rental station. It is a sketchy used car lot/repair shop and they looked at me like I was crazy when I asked about picking up a uhaul. Luckily I was able to get a last minute reservation at the real uhaul on south Willow Street. However, this debacle set me back almost 2 hrs on my already tight moving schedule and was a major inconvenience driving from the non-existing fake location the online reservation gave me to the real location. I will probably not use uhaul for my moving needs again as I don’t trust the accuracy of the booking system. When planning a move i have to be able to count on consistency and reliability from the company I’m working with.
CHARLES N. on
The reservation process was awful, I was placed on hold for 12 minutes, I then called using my wife’s phone, and was able to make my reservation right away. I then had to change my pick up time. When I called I was asked to hold again, I just hung up.
Ann H. on
When I arrived, the staff was friendly, quick in speed, knowledgeable and extremely customer service oriented. This entire experience renting through U Haul has been outstanding. Thank you for the great service!!! Jonathan Rudolph
charles g. on
Lot tech who attached my trailer was very professional, when it was noticed it had mud and dirt he apologized and made notes about issues. When I returned the unit the manager was very helpful and handled the situation and made appropriate adjustments to my reservation. I have rented at this location 3x in the last year and it is a great site, this issue was not normal for the site. The reason I noted the problem is to state that the staff handelded this in a professional way.
Lorri M. on
The staff were awesome. Went out of their way to get items that I needed.
Fred O. on
Knowledgeable, professional staff were of great assistance in my move. I especially would like to thank your assistant manager for his helpfulness. You're operating a great outfit
MAUREEN F. on
The staff is very helpful and friendly
bruce h. on
there was a problem about the trailer, the staff jumped right on it and solved the problem. Very good
RICHARD M. on
Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!
ROY D. on
All open trailers being rented should be broom sweped.
Paul D. on
Keep doing what you’re doing everything was great
Joseph P. on
Quick, friendly service. I made the reservation on-line and accidentally added additional moving dolly that was not needed. Gave them a call and they removed and readjusted my quote. When I arrived for the trailer, they took the time to carefully check out the trailer after mounting it to my vehicle. Great experience!
Lynn C. on
The only complaint that I have is that the truck I rented needs new windshield wipers.
Katherine L. on
Great experience! Didn’t have to wait and everyone was extremely helpful and nice! Glad I chose U-Haul
Michael L. on
The employees were fantastic and the guys checking in the truck were great to talk to and they apologized for the slight delay in getting to me. I was the third or fourth return in line.
Scott G. on
Have more folks working the intake/dispatch, always seems to be a line here.
James H. on
Poor layout both inside and out. Very hard to find parking. When checking out was told my bill was 4 times the amount quoted to me. They found the right quote and I picked up the truck. Truck was nice and handle the job I needed it to do. Over all I would use haul again. I just would prefer to pick it at a different location.
FRANCES M. on
I have never dealt with more pleasant people in my life and I am 84 years old. They were kind, knowledgeable, and so professional, from the management on down. So if you have to move, do yourself a favor and call U-Haul.
Kim C. on
All good here thanks
Ned C. on
Your company is horrible to deal with If there was a zero rating you'd get it from mr
Matthew B. on
Hidden cost were deceptive, $19 turned into $90 - when I returned the van cleaned, with gas and no damage (except for my wallet.
esperanza R. on
Always great customer service. I have used U-Haul for all of my moving needs for several years. I have looked up other competitors to compare services and the prices are outrageous and unreasonable. U-Haul has never disappointed me. U-Haul is affordable and convenient. U-Haul takes care of you and your family throughout your whole moving experience.
Thomas L. on
The equipment was ready when promised, the yard attendant was helpful in connecting the tailor to the vehicle. A+ service!
John N. on
So many vehicles there that it was difficult maneuvering with a trailer - but I was thankful for the selection...
william m. on
Better explanation of vehicle features - stickers on door and dash do not provide important info. Was nice to know "Tow Drive" comes on when vehicle started, but since I was not towing anything it made no sense. And it would appear the tow package puts you in lower gearing, causing excessive effort to get up to speed and burning more fuel. Found two wheeler loose inside vehicle though had no need for it and never used it
Justin S. on
This is the second time in a couple months I’ve rented from this location with the same lack luster results. The office is a mixture of chaos and frat house. Both times I arrived there are 5+ employees in the office and only one servicing the walk in clients. You get to over hear; who’s playing which Xbox game, smoke break scheduling, which employee has called out again or why so and so is taking so long. Then there’s the always exciting walkie talkie banter you get to overhear between the employees. (That’s if they remember to keep them turned on or the device stays on) This time they had run out of a form and the rep needed assistance to print it out. Walkie talkies weren’t staying on. Also a very exciting cookout type atmosphere with corn-hole was being played by 10-15 employees outside the service garages @ 2pm I don’t know anything about running a trailer rental site but can it really be that tough? They seem to have the staff just not managed appropriately.
jim e. on
Service at the counter was a little slow. Could use more than one person there at times. Overall things were good. Equipment return process was efficient and easy
tracy s. on
This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.
Mike S. on
We tried the mobile reservation option, but couldn't find the specified truck in the parking lot, so we had to go in and have an employee pull it around for us.
sandra m. on
I was told that the 'system' would calculate the cheapest rate for me once I returned the vehicle. First...the starting odometer reading was wrong...adding 5 extra miles (not a big deal, but...And I have start and end photos of the odometer). Then I did some recalculating after I left the facility and the amount I was charged was about $30 more than I feel I should have been charged. It was a learning experience for me. I know better now, how to more effectively cover all my bases to get the lowest price.
thomas k. on
employees were awesome, and quick to help in anyway they can. thanks for the speedy check out guys it really helped me alot!
Dakota H. on
Only negative thing I have to say was there was only one person working inside while there was a line of about 6 people waiting. 2 employees came in had a conversion and then left and didn't help anyone.other than that great experience.
Cynthia S. on
The crew that checked me out when I returned the truck were awesome... great crew!
James S. on
I used the online reservation feature which was convenient but didn't work correctly. The web site allowed me to make a reservation for hitch installation on a day when the local facility doesn't perform them. However, the manager (Sam) came to the rescue and performed the installation himself. He even credited me $45 because he was able to install it for less money than originally quoted. Wow! Thanks Sam!
WENDY G. on
When you rent a truck it should be 24 hours not 5 or 6 hours.
Meralee A. on
Explain the process more in depth. It felt like the woman at the counter didn’t want to be there, she didn’t even tell me the total before charging my card. Then she just told us to go out and wait for the truck, but didn’t tell us which one or where the keys would be or anything, we had to ask for help outside. Felt messy and unorganized.
MIKE M. on
Staff was not attentive to customers at all. Waited while they attended to personal business. Was not greeted by anyone. Did not know what vehicle they were giving me. Actually went looking for the wrong vehicle for several minutes before realizing my vehicle was parked right in front of the building waiting for me. the electronic checkout did not work as no photos were available at the link that was sent to me. a staff member took photos but none were shown to me. Overall not an attitude of customer appreciation at all the staff made you feel like they were doing you a service and not that you were paying them.
Bruce W. on
Everything went perfect, except we were delivered the wrong trailer at the pick-up location. This caused a bit of inconvenience at the drop-off location when our trailer ID did not match the one on the contract. The drop-off location went the extra mile to correct everything, but there should be a check in the check-out process to make sure the customer isn't driving off with the wrong equipment on a one-way rental. Other than that simple, honest mistake, it was smooth sailing, and we'll certainly keep using and recommending your location and U-Haul in general.
Wade H. on
May I recommend improved signage at your site for drop off? I drove by the "drop off" entrance to the rear of the building, asked where to drop off the truck, and literally drove around the building twice to find what looked like an alleyway that led me to the front of the building where I dropped off the truck.
Brian H. on
The vehicle smelled really bad of smoke.
Michael N. on
The wait time was 30+ minutes. Couldn't do Express pickup despite signage in store. When we got in the truck the battery was dead. When dropping off there weren't clear signs saying not to drop your keys. The only way to drop off after hours is to use the app.
Tyler W. on
Have numbers direct to the location the customer is calling. Calling to check on status of service and being transferred to different locations that can't help or update update a customer is absurd. Wrong service was done, had to leave it there and come back later so obviously service order was written incorrectly.
Dayna B. on
I rented a dolly to move furniture and it was not included in the truck. I stood there and listened to the associate request it be put in the truck. Not sure why my request was not fulfilled when it was abundantly clear what was needed. This was also before close so the store was not busy. Trucks always feel dirty in the driver/passenger area and smell overwhelmingly like cigarette smoke.
Allen J. on
I've already recommended you guys to a family member
dan c. on
Everything about u - haul was excellent
Mark W. on
Massive site; returning vehicle was smooth and efficient. I suspect renting a vehicle from here would be easy given the number of vehicles on-site.
Robert P. on
Very organized. Hooked up my trailer and disconnected it. Very professional. I will definitely rent from here again.
Robert S. on
When i returned the truck i pit alot more gas in it then i had to but got no consideration or reimbursement for it BUT they made SURE they CHARGED me for every mile i went....I'd like to think they would if taken a LITTLE off the bill for the extra gas I SPENT MONEY ON putting the gas in their truck for the next preson to use
Cory E. on
I didn’t want to tank you guys on the survey because I know how that affects commerce, however I was told there would be a $100 deposit on the rental however $200 was held. I also have not gotten my $200 back.
DAVID B. on
Lost my reservation, very long lines. More people working inside would help
CHRISTOPHER C. on
Trouble with drop off was frustrating extra 40 minutes of time I didn't have rude and derogatory statements by manager customer service leads a lot of room for improvement probably won't get my money again
Sean M. on
Staff was great- polite, fast process.
Bruce W. on
Great service, took care of everything!
donnie d. on
You are doing a good job keep it up.
carla o. on
Everyone was helpful and courteous! It was a great experience!
Jacob Z. on
There was a pool of oily liquid in the truck. I had to cover it with towels and bathmats so my stuff did not get ruined. Was the consistence of motor oil.
David A. on
Dont give me a van/ truck with less than 1/8th of a tank of fuel
gregg l. on
I was 15 minutes late and got charged extra in two catergories, insurance and extra half day rental, for 15 minutes REALLY!!! On top of this I had to help your employees test directionals, front and rear, brakes lights etc , why does the rentor have to check your trucks systems out?? Are going to charge me if a directional didn’t work?? Speed and convenience is what customer wants not 15 minutes of equipment checks especially on a piece of crap with over 126,000 miles on it.
Ronald T. on
Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..
dawn c. on
Sam was the best and very helpful
Danny W. on
So many things went wrong with the Ubox rental that it is hard to put it all here. I was overcharged and it took forever to get it fixed. I didn't get the truck delivery either. They just left them on a trailer, creating a hassle in the parking lot. One of the boxes was in bad shape and wouldn't stay latched. It took another day to get that straightened out and the replacement was just as bad, if not worse. The boxes sat in Manchester for 2 weeks before they were picked up. Because of that, I was only able to pick up 1 box on time. The other box was a day late and arrived with the entire latch and lock broken off. When you call the Uhaul office in Manchester, they almost never answer the phone because they are understaffed. You have to go down there, stand in line, and wait to get anything accomplished. In the end, I got my stuff, but this was a stressful process that I will never repeat again. I'll just rent a truck and drive it myself next time.
Matthew P. on
Very friendly staff
tracy s. on
Everyone involved with renting the ruck was great. Their enthusiasm for making sure I had everything I need and getting me the truck promptly assured I did not have any additional stress.
MATTHEW W. on
Nothing
William S. on
Front desk was understaffed on Friday at noon. No problem on Saturday for the return.
Marino Z. on
You should give everyone who works there a raise. There was like 50 people ahead of me but everyone was handled in an orderly manner.
tracy s. on
Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit
AARON D. on
No improvements needed.
Sylvain Y. on
Have a kiosk with a computer at the location to save time to fill the documents. Have coffee in the morning for the waiting customers. We received exceptional friendly service from Steve and from the guy that gave us the truck. Thank you!
Vincent D. on
The customer service agent that hooked the trailer up to my vehicle was awesome. He took the time to explain the equipment to me and how to operate it safely. He easily could have just done his job but he did more and I was impressed and pleased. A great experience and 110% customer service oriented and driven.
James A. on
Not as good as the Hookset location in all areas.
Theresa N. on
Get rid of tire checks and lights checks. It’s rather silly. Think about it... if a light burns out while in use, it is not the drivers fault. Natural use. It seems embarrassimg for your people to do that.
Ronald C. on
Had a flat tire the first day. Roadside assistance took over 2 hrs. Lost time for a second trip that day. To tell someone to go to a website for assistance is crazy when you are broke down on the side of the road. Old timers like me, are not that savy on a cell phone.
Peter K. on
Staff was helpful...
Eric L. on
Need to do a better job with checking process. Got phone call about returning equipment almost a full 24 hours after it was sitting in the yard of uhaul.
Ted B. on
Brian helped me with my trailer hitch connector, it needed to be replaced and had a blown fuse, which he replaced also. Himself and his associates were excellent and made sure i was able to haul the trailer safely. Much appreciated!!!! Thanks, Ted
Kristen H. on
They had my vehicle ready as soon as I showed up. Their prices are reasonable and I use them everytime I need to move.
Tom T. on
You need to UPDATE your computer system so it is more efficient for the employees to operate
Deborah H. on
Thanks for a wondedul Rental experience
Robert P. on
Open earlier
Jessica B. on
Filled out reservation online n it saved me counter time. In n out fast.
PATRICK H. on
Had a great experience from the front desk to the gentleman who hooked it up
Alan C. on
This facility was well staffed with knowledgeable and very helpful people. Even though it was a busy Saturday they were polite and met the scheduled appointment. I recommend this location highly.
marie b. on
Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)
David P. on
Serious vibration at 35 mph. Long wait to pickup and return.
Cullen E. on
This was awful by any customer service standards. I requested a van for 9am with the 24/7 pickup option I arrived shortly after 9 and my van hadn't even been pulled up yet. There were two employees in u haul garb literally kicking rocks in the parking lot and nobody at the front counter when I entered. The online app did not work for this location and I had to fill out additional paperwork after completing the entire insurance waiver and drivers license info online when I paid. I didnt get the keys to my van till 9:45 for my 9:00 pickup causing me to miss my appointment for the appliance I needed the van for in the first place. Employees were rude, unhelpful, and excruciatingly slow. Next time I will drive miles past this location if I need to rent a truck this place is not worth your time. On top of this they counted the 45 minutes of baffoonery against my rental time telling me my 4 hour window ended at 1....
Patrick D. on
I booked a trailer for the Hooksett location as the Manchester location would have taken me another 45minutes. I received a call that only Manchester had the trailer. I asked for the trailer be moved to Hooksett and they would not. No discount either and I asked. Upon getting to Manchester the trailer I needed was hooked under another trailer. They had to use a forklift to get the trailer out. This put me back another 20 minutes on top of me going out of my way to Manchester. I wish I could receive some sort of refund or future discount.
Susan C. on
Everything was great! No improvement needed as far as I am concerned.
Lavell B. on
Best staff they ever had!
LISA R. on
Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!
Kenneth B. on
The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.
Carlos L. on
Muy servicia con los clientes
MAUREEN F. on
Staff is very friendly and helpful
Leeds N. on
Professional and friendly service
Andre L. on
I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre
Dani B. on
Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.
CATHY D. on
Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)
Erica J. on
Great service
BRIAN P. on
Being required to comment to submit the survey is annoying.
Carol B. on
The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.
Afrique B. on
Thank you!
Arthur P. on
Excellent service, both attendants worked hard to satisfy my needs!!!
Michael M. on
Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.
Gary W. on
Great People and Great Service! Sam goes above and beyond the expectations!
Gary W. on
Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!
Gary W. on
Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!
Patience C. on
Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!
hoa t. on
Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews
Justina S. on
Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.
Linda S. on
Thankyou so much.
MIA B. on
The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.
MIKE E. on
Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.
ANNMARIE g. on
.
Grace B. on
Berry good
Eileen W. on
Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!
Laura G. on
Na
Tucker H. on
You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.
nathan r. on
I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.
ivan p. on
Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce
Ioana M. on
Great customer service
greg s. on
The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.
ASHLEY C. on
Good storage location, easy access, and staff were knowledgeable.
jose m. on
I dont go anywhere else the staff here has ALWAYS help me