Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Semoran Blvd

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Coleen W. on

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Outstanding service! Thank you

Keith C. on

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A really nice experience. Would definitely use again

Fernando D. on

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Roger O. on

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When I received my receipt it showed that my credit card was charged for 2 days rental instead of the one. It showed me returning it on 1/19 instead of on 1/18, which is when I actually did. A refund for the overcharge is being processed. Systems should be in place to prevent these mistakes from happening in the first place.

MAYTTE D. on

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William G. on

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Floor mats, seats and the door have liquid stains on it. May be something that cannot be corrected / clean. I provided a picture of this when i rented the truck. Great services and answered all questions.

Michael G. on

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reyna C. on

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Natalie P. on

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Robin H. on

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Robin H. on

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Jeanne C. on

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Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Duane M. on

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Penny S. on

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Oscar C. on

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Retrieving the vehicle was very easy, instructions were clear and user-friendly. I just had an issue with the dispatcher at the moment of returning the vehicle. I did choose to return the vehicle with the exact amount of gas that I found (it was under 1/4). When he was receiving the vehicle, he told me that I had to pay for the gas that it was missing.

BARRY S. on

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Check engine light on. Windshield wipers worn and worthless during rain on trip.

Angel P. on

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Actually i have a positive comment , I have been to this location before and is always great service and professional attitude of the staff at this location.

Bob G. on

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Everything went smoothly. Other than a brief wait at check-in it was extremely efficient...

VIctor T. on

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Patricia L. on

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Staff was friendly and helpful.

Anthony S. on

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Nicholas M. on

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SHAWN P. on

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The associates were very helpful loading and unloading equipment. They're very nice. And they were swamped and still kept sense of humor.

Debbie B. on

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Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Geraldo N. on

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I don't know. My experience with Jonathan was great.

William K. on

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Gamalier D. on

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Cheryl W. on

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Aaron F. on

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Melanie B. on

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Very easy process.

Robert W. on

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Great overall service in NC and FL.

Dennis G. on

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Hamid M. on

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Gambra B. on

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For such a large company, your internal technology doesn't seem to be high on the list. Had to submit my credit card several times for it to go through.

Harold K. on

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Randle B. on

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Nothing.

Elisabeth F. on

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Mary V. on

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Staff is always professional and friendly.

Kathryn A. on

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Nothing. It was perfect!

Kahala B. on

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Wilson R. on

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Sharon S. on

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Kevin R. on

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hire more people to work in the store so we dont have to wait hours to get help!!

Dia M. on

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Gwendolyn J. on

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Thomas J. on

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The two men that help me were excellent.

Chad D. on

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Everything went well but I believe that my truck bumper was accidently dented either when the U-Haul employee put the trailer on or took it off of my vehicle. I would have typically gotten out to watch the hook up and disconnect but the parking lot where the trailer was located was muddy due to rain both times. The employee that initially placed the trailer on my hitch took a photo of my bumper/hitch with his cell phone. Please send me that image, chadmdunbar@gmail.com, 407-949-8870, U-Haul Contract 83432363. Thanks, Chad

MAxine S. on

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Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

Ricardo B. on

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The tech at my pick up place marked the fuel at a bit more then half a tank. We noticed it was actually exactly half but she mentioned it was ok and just bring it at half which we did. At the drop off location they charged us 20 because of us only bringing it at half tank. We complained however they still charged us.

lucia K. on

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Online drop off has to be completed at the location, I had no idea so I already was home when I tried to complete it. I wish I had been told about this. I am annoyed with the $20 "convenience charge"

Caitlin J. on

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Neil B. on

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Raquel N. on

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JOHN D. on

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Catherine L. on

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Alireza P. on

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VICTORIA L. on

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Should of not charge me since I was told unlimited miles. The place didn’t want to discuss it with me

Aubrey B. on

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Howard L. on

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Fast checkin, no problems at all.

Kristin D. on

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The staff was very friendly and helpful.

Sondra L. on

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Jim M. on

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Rebecca M. on

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The staff was awesome. They explained everything clearly and were very polite. We were in and out with no problems. The facility was very clean and I will be renting from here again. They were open on christmas eve on an extended time

ken C. on

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Wesley C. on

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Teresa A. on

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Staff was very friendly and helpful. Truck was ready and clean. No complaints

Frederick M. on

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Louis D. on

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Jian C. on

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Mahmood K. on

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The best movers

Cierra V. on

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We were having a hard time renting the equipment through the online site & an employee really helped us out & made our experience so great. Thank you!

gerald P. on

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Luis R. on

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Not this time

Maria O. on

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extremely satisfied, customer service reps very professional and courteous

Adam H. on

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PAUL S. on

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Genevieve L. on

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Timothy E. on

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Excellent

Monica R. on

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Paul L. on

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Your return policy sucks 21.00 to return after hours?? Also, the entrances were all blocked by trucks no way to get my car out of the parking lot. Very frustrating at 2:00 in the morning

Jason B. on

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David P. on

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CHERYL D. on

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I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

Stephanie C. on

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I have used this location a few times and the staff has always been very friendly and helpful. The location is perfect, well maintained, and clean. While I hope I don't have to move again anytime soon, I will definitely choose this location again.

Brian H. on

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Move the lock boxes with keys to a location you won’t get wet at if it is raining.

John C. on

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I reserved a trailer at a different location and THEY DIDN’T HAVE IT! So this location stepped up! The othe location was in professional. I think I should buy my own trailer based off my first experience.

Andre A. on

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Cynthia T. on

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Go over the expense receipts to make sure the customer receives a refund if there is a proration in the beginning. I think I was due a refund.

Victor R. on

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Luis R. on

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STEPHEN LAWRENCE G. on

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Jozsef R. on

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steve V. on

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Terrance J. on

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Top notch equipment and personnel. Uhaul is my only choice! Thanks again

Andrew O. on

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MARTIN N. on

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Just outstanding customer service. Very professional and courtesies. Rep, Dyon always welcome us with a smile and call me by name. Outstanding customer service from all the team at this locations

Jeffrey M. on

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Nothing. It was great start to finish. Employees at the store were great to work with.

Michael S. on

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JUAN F. on

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Everything

reyna C. on

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Dion was very professional and help us out a lot!! Thank you!!

Leslie P. on

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People were great

Audryanna O. on

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Charlie C. on

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All in all everything was great. Maybe at the end, when returning equipment, they could be a bit nicer. They weren’t rude just, there.

Daniel N. on

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The staff were great and everything worked as expected.

James C. on

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Customer did not leave a comment.

Saven W. on

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Needs no impovement,

Luisa S. on

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Great place to do business with

Andrew H. on

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Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Carissa B. on

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Wendell and his team were great. Facilities very well kept.

Pattii W. on

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This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Pat P. on

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Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Jeri Lynn H. on

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The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Kendall R. on

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Your counter service was spot on in customer satisfaction.

kathleen b. on

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Thank you for your kindness. In every way, your facility was #1!

Gretchen S. on

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Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Magalia P. on

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Always feel home👍

Carissa B. on

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Excellent service!

Christopher H. on

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The nicest storage facility I've ever encountered.

MICHAEL C. on

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would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

Traci H. on

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They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Christian G. on

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Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Hector A. on

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Go jobs

Rebecca I. on

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clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Raquel C. on

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Great service, great facility!

Joshua W. on

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No problems whatsoever at the facility.

Claudette G. on

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Fast check in and out

Mena A. on

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I had a great experience with UHAUL.

John K. on

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Excellent!😀

Natalee R. on

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7

Mary Lynn M. on

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As promised. Very helpful. The staff was very nice and knowledgeable !

DEBORAH B. on

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Denise D. on

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Quick, courteous & accommodating

TREY S. on

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Great staff, clean location, very secure, very confident my stored items are well protected.

Donita J. on

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I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Terry P. on

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Fantastic storage facility with employees that are top notch. Thanks.

Felicita R. on

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No thanks

Michael E. on

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Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

LISA H. on

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Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

Robert H. on

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Great service!

Phyllis F. on

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We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

RICHARD W. on

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I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

Roy J. on

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Staff friendly willing to help with anything made move much easier thanks

Yuliya K. on

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I would recommend this facility anytime

KATRINA J. on

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I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

BART M. on

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Staff very professional

Freddie S. on

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Everything was great, helped reduce the stressfulness of moving.

Yvette W. on

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The process was fast and no waiting. The associate was very kind and knowledgeable.

Robert M. on

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Very clean and served its purpose.

HELEN S. on

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I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

Freddie S. on

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Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Sherry D. on

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The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Ryan C. on

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Simple and convenient.

Toni E. on

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Management is horrible

Kendall W. on

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Everyone here is kind and helpful! Great service, great location! Thanks!

Sherry D. on

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After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

CAROL A. on

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Close, convenient, courteous

jacquelyn h. on

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Very helpful and friendly staff.

Robert C. on

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Above Average service.

John C. on

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We have used this facility off and on for several years. We have always had a very good experience.

MARTHA R. on

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Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

jacquelyn h. on

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I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

Sharania G. on

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Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

BART M. on

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While I did cancel the reservation the process did give smoothly.. Thank you

Laura R. on

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Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Joanne D. on

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A little pricey but safe and nice staff

katlyn t. on

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This location was great but had MANY issues with U-Haul that day.

Susan F. on

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Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Rachelle J. on

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no additional comments

CANELIUS B. on

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The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

rachel W. on

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I wish you kept the climate controlled area a bit cooler.

Shane L. on

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Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

barbara r. on

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We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

EVELYN T. on

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I would recommend this Uhual place to everyone they were very helpful at all times.

James M. on

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Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

Dwayne D. on

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Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

LUIS D. on

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The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

FORTINO G. on

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Great facility and staff!

Jasmine N. on

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Terrible service

DEBRA E. on

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WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

Sandra W. on

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rentals are always clean and in good shape

Jason M. on

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The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.