Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

7,703 reviews

2055 State Rd 436   Winter Park, FL 32792
(North of Aloma)

(407) 678-4467

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 678-4467

2055 State Rd 436
Winter Park, FL 32792
(North of Aloma)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

tyler C. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

Very good location. Please get some jacks for your employees as they should not have to risk injury picking up those heavy tongues on the large trailers.

John L. 
Rating:
1.0

I reserved in Oviedo @ 8:30 a.m. It was changed without notifying me to Winter Park @ 7:00. At 7:56, I received a rude voicemail from Jonathan, saying I needed to call back within 5 minutes if I still wanted the truck. I called, he was dismissive. When I arrived, the dollies I reserved online were not available. Instead, I had to spend an additional $90 to buy my own, because U-Haul or the people at this location cannot do their job. At the end of the day, when returning the truck, I forgot to refill the gas tank prior to returning. Because I was so tired, I checked to see how much it would be to have U-Haul refill - I have a screenshot that says $15. But, no. I was instead charged $33. Had the inadequate website that allowed me to reserve two dollies when you did not have them told me the charge would be $33, I would have purchased the gas myself. Horrible.

Kameron B. 
Rating:
3.0

I rented a van and a storage unit but they didn't have the storage unit for me as they had overbooked. The associates were helpful in trying to find units at other locations but i ended up having to go somewhere else

Kyle B. 
Rating:
1.0

I placed my order for a U-Haul truck 3 weeks prior to my pickup date my order included a furniture dolly hand truck when I arrived I was told that they had no furniture dollies and no hand trucks available at any location within 50 Mi of the location this was unacceptable due to the fact that he's moving three bedrooms worth a furniture as a result I purchased a $49 hand truck at the facility as I left the facility and drove to my apartment apparently the door Miss function and the hand truck fell out of the empty truck onto the road and I was unable to retrieve it I then returned to the location and purchase a $70 hand truck what should I use for my move this is completely unacceptable costing me over $100 to purchase items I did not need and all I was doing was renting to items of assistance for less than $25 I do expect some compensation for my Misfortune and I will be writing to the president of U-Haul next week if I don't receive some immediate action

Stuart B. 
Rating:
4.0

better maintenance on trucks. the truck I rented had much too much play in steering wheel. it was hard keeping the vehicle in its lane at 60 mph

Hugh A. 
Rating:
5.0

Customer did not leave a comment.

FREDY S. 
Rating:
5.0

I enjoyed the quick preparation process before getting the van and afterward. the van was clean and comfortable. They had it ready when I arived. It was great to have an appointment.

James J. 
Rating:
5.0

Friendly staff

Rosemary V. 
Rating:
5.0

Customer did not leave a comment.

FELIPE D. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

I'm not sure your U-Haul reps did everything right and very polite

Marcel C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Truck we got was not safe at all. I can't believe they give truck like this for people to drive. I couldn't drive past 40 miles. It was all shaking, ac was not working. Bad,Bad,Bad.

Haris S. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
1.0

You've charged my credit card twice! Once for the 242 dollar amount when the truck was returned Wednesday. Now again god morning, another charge of 242 which is ridiculous. The original pending charge of 295 was washed out as expected once the truck was checked in but now I have no pending transactions and Two completed charges of the 242 amount. That's unacceptable. The hold time to contact you is really bad but I'll keep trying. I really need one transaction refunded asap.

David M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

chabeli P. 
Rating:
5.0

Customer did not leave a comment.

FELIPE D. 
Rating:
5.0

We had a reservation to pick up a 10-foot moving truck at a gas station near our house. When we arrived, we were told they had no trucks available, even though I had reserved one several days before. They said there was nothing they could do. I remembered there was a regular UHaul location several miles down, and luckily they had a truck available. We ended up with a 15 footer because they had no 10-foot trucks available and even though it wasn't our fault, we had to pay the difference. Not thrilled with that part, or with the fact that we had made a reservation and then we showed up and they had no truck, but the second location was good.

Sarah H. 
Rating:
2.0

The truck was on when I got it, very inconvenient. The desk staff was not the best

kiamiah S. 
Rating:
1.0

Don't rent vehicles that don't work

Jean R. 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

Customer did not leave a comment.

Oluyemisi A. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
4.0

Customer did not leave a comment.

eric G. 
Rating:
2.0

Reserved a cargo van for a 5:30pm pick up, spoke to an employee earlier in the day and confirmed there would one available. Once arriving at this location there was no cargo van, my only option was a 15'. Which is unfortunate for the other family waiting behind me who needed the truck I was getting when I didn't even need that size. I did get the 15' for the same price of the cargo van however the difference in how much it took for gas was more than the cargo van would of been. A phone call would of been another option, then we could of located a smaller option at a different location.

Alison R. 
Rating:
5.0

Javier is great!

CARRIE W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Nothing. everything was great

thomas G. 
Rating:
1.0

Rented the trailer for 3 days. Had a flat on the trailer. Called roadside, they said it would be several hours and just drive it back to where rented. Got back to Uhaul at 4:45 and door was locked. With several customers outside trying to get in and do returns. Tapped on the door, a girl came out and With an attitude seemed annoyed said someone will come out to help. Had to knock on windows at 5:15 cause nobody came out. A guy finally came out and said he couldn't switch the trailer because it's after hours and the computers go down at 5pm, I told him I came at 4:45 and the door was locked. They could have switch if they didn't lock the doors before 5pm. Told me to come back the next day. Poor customer service, with attitudes. Very Very bad experience that challenged my schedule without a care in resolving an issue.

Steven S. 
Rating:
5.0

More registers open, the line was long and only one person was behind counter.

David Y. 
Rating:
3.0

Cabin of truck infested with roaches

Elisabeth W. 
Rating:
3.0

Customer did not leave a comment.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Luis A A. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

anthony P. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
1.0

This was not the location I originally requested or the location my order was supposed to be at. My original van wasn't available and then the truck I was promised wasn't at the location I was told to go to. I was given this one after hours of running around. The customer service at all locations was very helpful but the system needs some work.

Tasha H. 
Rating:
2.0

I stood in the store for 10 minutes where no employee could be found. A girl finally showed up and sat at the counter with her foot in the stool and knee up to her cheek. She had no professionalism whatsoever. The truck seat was torn to shreds. When I returned the truck I was charged for 10 additional miles when I only drove it a total of 7.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Carlton E. 
Rating:
5.0

Customer did not leave a comment.

Carline A. 
Rating:
5.0

Customer did not leave a comment.

dannielle C. 
Rating:
5.0

Joshua at pick up location was great!

Frank A. 
Rating:
1.0

We made a reservation on Wednesday last week for a pick-up truck at this location at 5:45 pm on Sunday, we were informed on Sunday around 3:00 pm that the truck wasn't available here and that we should go to another location when we got there a pickup wasn't available either. I was offered a box Truck but that wasn't going to work for me. We expect to at least receive the $50 credit in our account for the reservation guarantee that you offer.

Libia V. 
Rating:
1.0

I reserved a 15 ft truck, and two different dollies about a week in advance. We arrived to pick up truck and told they didn't have the smaller dolly you use to stack boxes, what???? The female clerk was rude and acted like she could care less. I asked about the charge breakdown and the response was inadequate. I didn't want an argument just an explanation. I have moved many times in my life but not often so things change over time. I was told there's a quarter tank of gas so just make sure there's a quarter tank when returned! What? It used to be full at pick up and full when brought back. I asked how many miles to the gallon does the truck get? She got annoyed and couldn't tell me. So I put in too much as we only went 17 miles and we put in gas before the move since there was only a quarter of a tank. I didn't want to have to stop and get gas with a full truck of furniture! Can't get that back. If it had been full or at least 1/2 a tank full in the beginning, I would have been ok. They charge for the truck, equipment, 1.19 a mile plus gas!!! The 1.19 a mile does not cover gas!!!!! Very disappointed

Diana M. 
Rating:
3.0

The wait time at both the pickup and drop off was a little long. Do what you can to reduce wait times is my recommendation.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Tamika G. 
Rating:
3.0

After renting many uhauls, apparently this one requires a second name and number on the contract though it says nothing about that one the website. Also, don't make the choice of an appliance dolly for rent part of the package as according to the people that work at this location, they have never had one. I damaged a washer and very nearly injured myself using the standard dolly they had. There is no reason for me to even attempt to go through all of the aggravation to rent with U-Haul again unless Penske, Lowes and Home Depot are completely out of vehicles.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

colton C. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

the return was quick and easy

AARON W. 
Rating:
4.0

Customer did not leave a comment.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

Josefean T. 
Rating:
5.0

Customer did not leave a comment.

PHILIPPUS V. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
5.0

Customer did not leave a comment.

Krystal P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Nothing I didn't have any problems

Angelia D. 
Rating:
4.0

There were no trucks available however according to the website reservation system there was availability. I then reserved a trailer and stated I would return after hours and upon return was charged double. I input a dispute during the return that didn't appear to get a response. I then had to call and dispute the charge over the phone. The location was good but the process was not ideal.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

tokye W. 
Rating:
5.0

Customer did not leave a comment.

Glorimar C. 
Rating:
5.0

Customer did not leave a comment.

Sylvester C.  |  First Impressions 
Rating:
5.0

My belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.

SUZANNE L.  |  Overall Experience 
Rating:
5.0

Nothing… Your service was A1

Felix F. 
Rating:
5.0

Got the truck fairly quickly and check back in was even faster.Still waiting to see if any money is getting credited back to me, since I was UNDER the estimated mileage, but I'm sure I'll find out soon.

Rob G. 
Rating:
3.0

Customer did not leave a comment.

SHIWAN B.  |  Overall Experience 
Rating:
5.0

As with this visit and each visit prior, the employee's have always been helpful and friendly. I will only rent uhaul from this location.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Velma G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC E. 
Rating:
5.0

All went well - keep up the great work and customer service.😊

Starnes K. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

5 stars very kind folks

Brian B.  |  First Impressions 
Rating:
5.0

Very easy to drop off and friendly employees !

Paula B. 
Rating:
5.0

Nelly was the best!! She was super helpful and friendly and was there when I needed her

Sarah D. 
Rating:
5.0

The manager picked me up from work the day I needed to pick up the van because my Uber app failed. He volunteered this...with a smile, like it was his idea of a good time. Saved my vacation. Drop off was a breeze, too. Best u haul experience ever

Victoria E. 
Rating:
1.0

This location did not have my order completed and no one notified me. The manager told me that's how the company runs. Since I couldn't get what I ordered the manager substituted an item and told me that he would adjust the price, which he did not. The manager also told me that any unopened bags of blankets would not be charged and that when I returned the truck the prices would be adjusted. The manager also had an attitude and was very rude. He let me know that I would not be charged for at least 48 hours because they would only be putting a hold on my card and had to adjust the price and blanket count before charging me. I filled out the drop off thing online when I returned the truck and have still not heard a single word back from anyone in regards to these issues. And now almost a month after my rental I am getting text messages, not even a phone call, in regards to my credit card declining the interstate tolls. This is above and beyond ridiculous. The fact that this company can not get their customers orders correct, inform them when they are not correct, and then have an attitude, and then don't know the correct policy or the way things should be done with billing, then can't reply to charge disputes, and then I sit on the phone for the longest time ever and can't get a real person to talk to, to try to get this resolved.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Taina R. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

VANCE G. 
Rating:
5.0

Good service

Beatriz G. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Awesome people

Dana M. 
Rating:
5.0

Customer did not leave a comment.

QUAN P. 
Rating:
4.0

They were really helpful in finding a suitable truck for me to use. My only complaint is that my car is blocked in at the location. A truck was parked and left directly behind it at close. Completely blocking the parking area. Perhaps a sign or reminder for drop offs to not block the parking lots one entrance would help.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL O.  |  Overall Experience 
Rating:
5.0

Thank you!

carmen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARRETT L. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

If you can, please sign up emergency commitments ppl to help with the moving of heavy personal home items on calls 24/7. Other than that, I appreciate your services and recommend UHAUL

Venzuello M. 
Rating:
1.0

Make sure you take a picture prior to getting your rental and after because if you put it right where it was given you will be charged fuel. That's basically what was told to me as I called due to being charged extra. Incredible horrible service from Aloma location.

Rancel A. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

A clean U Haul with gas in it (48 miles to empty and I'm supposed to fill to 1/4 tank) BUT the customer service was awesome and I was charged properly. Thank you!

HANS P. 
Rating:
2.0

Arrived at 9:00 for a 9:00 appointment. It was not until 9:20 that anyone was even willing to acknowledge I was standing out front waiting for a rental.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Truck need to taken off inventory.

angelia R. 
Rating:
4.0

- The key drop looked different than the photo; I recommend updating the photo. - Let customers know when there won't be a ramp in the truck.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

What started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.

KATHLEEN N.  |  Overall Experience 
Rating:
5.0

Staff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.

Donna K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celesta T.  |  Overall Experience 
Rating:
5.0

Always a good experiance

Gregory V.  |  Overall Experience 
Rating:
5.0

Simply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.

Mary Lynn M.  |  Overall Experience 
Rating:
3.0

I'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract

Alicia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  First Impressions 
Rating:
5.0

Billy is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!

Annabelle H.  |  Overall Experience 
Rating:
4.0

My only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.

KATHRYN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beverly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwain I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorden D.  |  Overall Experience 
Rating:
5.0

Great check in experience and return process.

Mark F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rafael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W.  |  Overall Experience 
Rating:
5.0

Samuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.

Ruchelle S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

soon beom k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUCHELLE S.  |  Overall Experience 
Rating:
5.0

If there’s more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.

Elvira T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannette C.  |  Overall Experience 
Rating:
5.0

They were awesome very helpful and waited for us cuz we got there late

Betty L.  |  First Impressions 
Rating:
2.0

This facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.

JAY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUGH M.  |  Overall Experience 
Rating:
3.0

Storage Prices are too high

Shamika G.  |  First Impressions 
Rating:
1.0

When I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn’t set me up for such a small storage unit.

Nicole N.  |  Online Move In 
Rating:
2.0

The loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn’t get to the docks. Dennis Smith unit 2029 and 2034

Dennis S.  |  Overall Experience 
Rating:
5.0

I have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.

VANESSA P.  |  Online Move In 
Rating:
5.0

Move in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She’s amazing!

Gabrielle F.  |  First Impressions 
Rating:
4.0

Had a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.

Lissaette V.  |  First Impressions 
Rating:
5.0

Thanks!

Stephanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikita l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRMA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca I.  |  Overall Experience 
Rating:
5.0

Excellent service from staff especially John thank you

ELBA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velma G.  |  First Impressions 
Rating:
5.0

August @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.

Trisha S.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!

HUGH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D.  |  Overall Experience 
Rating:
5.0

I am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.

Roxanne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George G.  |  First Impressions 
Rating:
4.0

I have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.

PATRICIA W.  |  First Impressions 
Rating:
5.0

Every experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.

Shannon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janet s.  |  Overall Experience 
Rating:
4.0

The unit door occasionally malfunctioned

dee m.  |  Overall Experience 
Rating:
5.0

Owner was helpful and friendly.

CASEY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaye N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evann L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CENTRAL FLORIDA S.  |  Overall Experience 
Rating:
5.0

Awesome customer service. Very helpful and informative staff.

Janet C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMAS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gernot B.  |  First Impressions 
Rating:
5.0

The two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I’d written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.

Jeffrey K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelley L.  |  Overall Experience 
Rating:
4.0

I started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive

FREDRICK W.  |  Overall Experience 
Rating:
5.0

The person who waited on me was great—courteous and friendly.

Pattii W.  |  First Impressions 
Rating:
3.0

The guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I’m a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn’t say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn’t have to do any work. Either your employees are are over worked or they they hate their jobs

Sherraine G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal C.  |  Overall Experience 
Rating:
1.0

Too expensive and no alerts for due date , I almost loose my belongings.

CHRISTINE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell J.  |  First Impressions 
Rating:
5.0

Very clean facility.

Dan D.  |  First Impressions 
Rating:
5.0

Great experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.

john b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Great experience moving my stuff in the storage.

Cynthia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBY T.  |  First Impressions 
Rating:
5.0

Very good experience all around.

Dale M.  |  First Impressions 
Rating:
5.0

You guys were very accommodating thanks I shall be utilizing your services in the ne’er future

RONALD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

darren f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

CHRISTINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K.  |  First Impressions 
Rating:
5.0

Excellent staff!

tiiyaisha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert S.  |  First Impressions 
Rating:
5.0

Más empleados para servicio al cliente

Evelyn C.  |  Overall Experience 
Rating:
5.0

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

TREY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and efficient and helpful

Louisa M.  |  Overall Experience 
Rating:
4.0

Jorge was very helpful.

paul w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audryanna o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert l.  |  Overall Experience 
Rating:
5.0

Wendall and his team is outstanding! Thanks David C.

Z David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

swap shop t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clara F.  |  First Impressions 
Rating:
2.0

Experience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

DAN J.  |  Overall Experience 
Rating:
5.0

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Emmanuel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha W.  |  Overall Experience 
Rating:
5.0

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanell J.  |  Overall Experience 
Rating:
5.0

Great service

Carlos S.  |  Overall Experience 
Rating:
5.0

Wendyl and staff are great genuine peope very patient

Christopher T.  |  Overall Experience 
Rating:
5.0

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

BRIAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura P.  |  Overall Experience 
Rating:
5.0

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Beth B.  |  First Impressions 
Rating:
5.0

Very Friendly and Knowledgeable staff.

Dominique S.  |  Overall Experience 
Rating:
4.0

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

Christopher T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY B.  |  Overall Experience 
Rating:
1.0

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

Doug G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward l.  |  First Impressions 
Rating:
5.0

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Kehana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky D.  |  Overall Experience 
Rating:
5.0

Great customer service always friendly everytime I needed to call they were very helpful

carla m.  |  Overall Experience 
Rating:
5.0

Would recommend this facility highly.

KATHLEEN H.  |  Overall Experience 
Rating:
5.0

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Jeanne C.  |  Overall Experience 
Rating:
5.0

Outstanding service! Thank you

Coleen W.  |  Overall Experience 
Rating:
5.0

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Jeanne C.  |  Overall Experience 
Rating:
5.0

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Debbie B.  |  First Impressions 
Rating:
5.0

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

MAxine S.  |  First Impressions 
Rating:
3.0

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

CHERYL D.  |  Overall Experience 
Rating:
5.0

Needs no impovement,

Saven W.  |  Overall Experience 
Rating:
5.0

Great place to do business with

Luisa S.  |  Overall Experience 
Rating:
5.0

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Andrew H.  |  Overall Experience 
Rating:
5.0

Wendell and his team were great. Facilities very well kept.

Carissa B.  |  Overall Experience 
Rating:
5.0

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Pattii W.  |  Overall Experience 
Rating:
5.0

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Pat P.  |  Overall Experience 
Rating:
4.0

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Jeri Lynn H.  |  Overall Experience 
Rating:
5.0

Your counter service was spot on in customer satisfaction.

Kendall R.  |  First Impressions 
Rating:
5.0

Thank you for your kindness. In every way, your facility was #1!

kathleen b.  |  Overall Experience 
Rating:
5.0

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Gretchen S.  |  Overall Experience 
Rating:
5.0

Always feel home👍

Magalia P.  |  First Impressions 
Rating:
5.0

Excellent service!

Carissa B.  |  First Impressions 
Rating:
5.0

The nicest storage facility I've ever encountered.

Christopher H.  |  Overall Experience 
Rating:
4.0

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

MICHAEL C.  |  Overall Experience 
Rating:
5.0

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Traci H.  |  First Impressions 
Rating:
5.0

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Christian G.  |  First Impressions 
Rating:
5.0

Go jobs

Hector A.  |  Overall Experience 
Rating:
5.0

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Rebecca I.  |  First Impressions 
Rating:
5.0

Great service, great facility!

Raquel C.  |  First Impressions 
Rating:
5.0

No problems whatsoever at the facility.

Joshua W.  |  Overall Experience 
Rating:
5.0

Fast check in and out

Claudette G.  |  First Impressions 
Rating:
5.0

I had a great experience with UHAUL.

Mena A.  |  Overall Experience 
Rating:
5.0

Excellent!😀

John K.  |  First Impressions 
Rating:
4.0

7

Natalee R.  |  Overall Experience 
Rating:
5.0

As promised. Very helpful. The staff was very nice and knowledgeable !

Mary Lynn M.  |  First Impressions 
Rating:
5.0

..

DEBORAH B.  |  Overall Experience 
Rating:
5.0

Quick, courteous & accommodating

Denise D.  |  First Impressions 
Rating:
5.0

Great staff, clean location, very secure, very confident my stored items are well protected.

TREY S.  |  First Impressions 
Rating:
5.0

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Donita J.  |  Overall Experience 
Rating:
5.0

Fantastic storage facility with employees that are top notch. Thanks.

Terry P.  |  Overall Experience 
Rating:
1.0

No thanks

Felicita R.  |  Overall Experience 
Rating:
5.0

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Michael E.  |  First Impressions 
Rating:
5.0

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

LISA H.  |  Overall Experience 
Rating:
5.0

Great service!

Robert H.  |  First Impressions 
Rating:
5.0

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

Phyllis F.  |  Overall Experience 
Rating:
5.0

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

RICHARD W.  |  Overall Experience 
Rating:
5.0

Staff friendly willing to help with anything made move much easier thanks

Roy J.  |  Overall Experience 
Rating:
5.0

I would recommend this facility anytime

Yuliya K.  |  Overall Experience 
Rating:
5.0

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

KATRINA J.  |  Overall Experience 
Rating:
5.0

Staff very professional

BART M.  |  Overall Experience 
Rating:
5.0

Everything was great, helped reduce the stressfulness of moving.

Freddie S.  |  Overall Experience 
Rating:
5.0

The process was fast and no waiting. The associate was very kind and knowledgeable.

Yvette W.  |  First Impressions 
Rating:
5.0

Very clean and served its purpose.

Robert M.  |  Overall Experience 
Rating:
4.0

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

HELEN S.  |  Overall Experience 
Rating:
5.0

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Freddie S.  |  Reservation 
Rating:
5.0

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Sherry D.  |  Overall Experience 
Rating:
5.0

Simple and convenient.

Ryan C.  |  Overall Experience 
Rating:
1.0

Management is horrible

Toni E.  |  Overall Experience 
Rating:
5.0

Everyone here is kind and helpful! Great service, great location! Thanks!

Kendall W.  |  Reservation 
Rating:
5.0

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Sherry D.  |  Reservation 
Rating:
5.0

Close, convenient, courteous

CAROL A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

jacquelyn h.  |  Overall Experience 
Rating:
4.0

Above Average service.

Robert C.  |  Overall Experience 
Rating:
5.0

We have used this facility off and on for several years. We have always had a very good experience.

John C.  |  Overall Experience 
Rating:
5.0

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

MARTHA R.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

jacquelyn h.  |  Reservation 
Rating:
4.0

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

Sharania G.  |  Overall Experience 
Rating:
5.0

While I did cancel the reservation the process did give smoothly.. Thank you

BART M.  |  Reservation 
Rating:
5.0

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Laura R.  |  Overall Experience 
Rating:
4.0

A little pricey but safe and nice staff

Joanne D.  |  Overall Experience 
Rating:
4.0

This location was great but had MANY issues with U-Haul that day.

katlyn t.  |  Reservation 
Rating:
5.0

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Susan F.  |  Overall Experience 
Rating:
5.0

no additional comments

Rachelle J.  |  Overall Experience 
Rating:
3.0

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

CANELIUS B.  |  Overall Experience 
Rating:
5.0

I wish you kept the climate controlled area a bit cooler.

rachel W.  |  Overall Experience 
Rating:
5.0

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

Shane L.  |  Reservation 
Rating:
5.0

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

barbara r.  |  Overall Experience 
Rating:
5.0

I would recommend this Uhual place to everyone they were very helpful at all times.

EVELYN T.  |  Overall Experience 
Rating:
2.0

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

James M.  |  Overall Experience 
Rating:
5.0

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

Dwayne D.  |  Overall Experience 
Rating:
5.0

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

LUIS D.  |  Overall Experience 
Rating:
5.0

Great facility and staff!

FORTINO G.  |  Overall Experience 
Rating:
1.0

Terrible service

Jasmine N.  |  Overall Experience 
Rating:
2.0

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

DEBRA E.  |  Overall Experience 
Rating:
5.0

rentals are always clean and in good shape

Sandra W.  |  Overall Experience 
Rating:
2.0

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.

Jason M.  |  Overall Experience 
No reviews have been submitted for this location.

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