Customer Reviews for U-Haul Moving & Storage at Seneca Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Seneca Mall

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David K. on

Rating:

The young lady that was their when i pick up the trailer was very helpfulThe gentlemen was there when I returngentlemen was there when I return also very helpful both very courteous. I have rented in the past have alwaysI have rented in the past have always had a great service.

Aubrey L. on

Rating:

Customer did not leave a comment.

Jamie M. on

Rating:

Associate was personable and professional

Sharon B. on

Rating:

Customer did not leave a comment.

Denise C. on

Rating:

The UHAUL sign on the main road (route 57) does not fit in with the rest of the signs in the area. It is too big. It cheapens the location and UHAUL. It is not necessary as there are many trucks and other many other indications that this is a UHAUL center.

Mary H. on

Rating:

Customer did not leave a comment.

Salvatore P. on

Rating:

Customer did not leave a comment.

jessie O. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Great staff. The young lady was very professional and helpful.

Donald C. on

Rating:

Pleasant customer service reps, knowledgeable, and prompt. No complaints. Clean, reliable equipment. Would use again.

donald P. on

Rating:

the rental process was bad,5 people before i could get a reservation made very poor as a business

JENNIFER L. on

Rating:

Benjamin an Jessica were both extremely helpful, courteous and flexible. They made moving easier. The general manager has done a great job maintaining equipment, the location and a professional staff.

Tina L. on

Rating:

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

William H. on

Rating:

Need to update your computer connections, these ladies were great to work with. BUT they have to deal with slow computers, in which a long wait time to get customers in and out.

Denise G. on

Rating:

Customer did not leave a comment.

Timothy D. on

Rating:

Jessica was great!! She was very courteous and professional during the process. She handled herself very well while working through some technical difficulties. I was extremely impressed with how she represented herself.

Anna J. on

Rating:

Customer did not leave a comment.

Gage D. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

I was unable to take pictures of the truck as the location did not upload pictures. He did, however, mark everything I wanted marked on the truck to show it was existing. Luckily, it was a very new truck.

Ronald R. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Your assistant manager Jessica went above and beyond she is an energetic fantastic employee thanks again

Pavlos P. on

Rating:

Customer did not leave a comment.

Robert F. on

Rating:

Customer did not leave a comment.

Phyllis H. on

Rating:

Customer did not leave a comment.

Yusuf A. on

Rating:

Have the worst experience. They are not updating the customer if there is a rate change. I ended up signing the document without catching the change. Now, they say you accept it because you signed the agreement. That is not acceptable. Over the phone, I said I am good at catching with those details since I am a finance manager but you didn't communicate this with me and she responded back to me stating you are finance guy you should better catch it. The manager makes fun of my occupation. I never had any experience in my life when someone talked to you like that. I also informed them that brakes are in terrible condition and it was a nightmare to stop with full load of truck. I was lucky that I didn't have an accident.

Colleen D. on

Rating:

Nothing better at this time

John L. on

Rating:

Well run site thanks

Mark N. on

Rating:

Excellent staff. Extremely helpful and friendly.

Brenda K. on

Rating:

The sales rep did an amazing job. She is my hero.

Anthony P. on

Rating:

Very pricey for a one way

Robert L. on

Rating:

Move office closer to storage units.Also bigger carts so you can move sofas easier.

susan S. on

Rating:

Customer did not leave a comment.

Christopher N. on

Rating:

Exceptional customer service by both service reps ... second time rental at this location and recently switched storage facilities to this location....

Michael D. on

Rating:

Very pleased. Nice friendly customer service representative

Michael M. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Customer did not leave a comment.

Ron D. on

Rating:

It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Nosa E. on

Rating:

Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

Kimberly T. on

Rating:

The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.

Ron D. on

Rating:

I like the facility, so far it has been a great experience and I would recommend you highly.

Heather N. on

Rating:

See above

Nikolaos I. on

Rating:

Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Zachary O. on

Rating:

Great experience

DOUGLAS M. on

Rating:

nice facility

Colleen F. on

Rating:

Great experience. Excellent staff.

Heather N. on

Rating:

Staff was excellent, very helpful and personable. Thank you.

Jerena B. on

Rating:

The staff were helpful and very nice. The storage facility is awesome.

Suzayn M. on

Rating:

Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Odis J. on

Rating:

Experience was great.

Daniel C. on

Rating:

The gentleman. Was very helpful and knowledgeable

Odis J. on

Rating:

Good service.

Robert F. on

Rating:

Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Kevin C. on

Rating:

Great customer service and very friendly.

Kimberly S. on

Rating:

Very friendly and helpful

Robyn M. on

Rating:

Good

Ednisda C. on

Rating:

😁

Brenda M. on

Rating:

Everything worked out perfectly. Thank you.

Timothy G. on

Rating:

The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

Billie Jo W. on

Rating:

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Patisha M. on

Rating:

Continued success.

JAMES H. on

Rating:

Mice got into my storage ate my clothing, towels and urinated all over my bed

Gordy P. on

Rating:

Tremendous staff!!!!

Alex S. on

Rating:

Well done across the board

Dominic P. on

Rating:

Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

Bonnie B. on

Rating:

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

James V. on

Rating:

Very quick and great service with a smile!!

Tom A. on

Rating:

1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

ikenna o. on

Rating:

My rating of excellent says it all.

Tom A. on

Rating:

Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Tom A. on

Rating:

Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

Rick C. on

Rating:

People are pleasant and storage was very clean