Look forward to storing my stuff in your roomWade K. | Online Move In
Customer Reviews for U-Haul Moving & Storage at Seneca Mall
Liverpool, NY 13090
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICKYEDWARD JR M.
Grace was super helpful even though the store was closed. She was able to help us out in a very tight spot and on short notice. She was also super friendly the whole time. Highly recommend going to her if you need help.Joseph H.
Customer did not leave a comment.Melissa M.
Nothing your store manager at this location is awesomePAULAJ G.
The staff was amazing and very organized and efficient - great team!JANEM G.
Customer did not leave a comment.JAMESEDWARD S.
Customer did not leave a comment.Charles D.
The vehicle I drove definitely needs an alignment the drive like shitNicholas G.
the young lady was fast and very efficient. wish all people were that goodNEVADAJACOB III W.
Took longer than expected with truck and agent was incredibly rude on the phone and at drop off even though I was communicating from start.MARYL G.
Customer did not leave a comment.Cronelius V. | First Impressions
First time renting from uhaul. Very easy and smooth experience. Staff was excellent, very helpful and pleasant.Matthew W.
Super nice polite and still right on cue.MICHAELDAVID B.
Customer did not leave a comment.David L.
Don't park the trucks so close to each other. It was difficult to walk around the vehicle to inspect it.Jacinda B.
Customer did not leave a comment.STEVENJ H.
Rented a 10' truck for one way use. The staff was very knowledgeable and professional. The truck was in excellent condition. We will use this location again.KENNETHE B.
The people I dealt with for pick up and drop off were really great! Everything went very smooth!Suzanne S.
Customer did not leave a comment.CHRISTOPHERM K.
Great customer service! The crew is great at multi tasking and are very kind.CELIAEVETTE R.
Customer did not leave a comment.JASONP T.
Jessica was awesomeMarcello B. | First Impressions
Overall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.Christopher P. | First Impressions
For me the experience was perfect. The staff was friendly, professional and efficient. Great location and staff.CHRISTOPHERMICHA P.
Customer did not leave a comment.DOUGLAS V.
Customer did not leave a comment.Jill P.
Customer did not leave a comment.JOHNROMAN S.
Ok so you think all Uhaul locations are the same? Think again! This was the most professional, clean and efficient location I have ever done business with. Jessica checked me in and helped me with my best options. She made me feel comfortable and educated on the rental and return process. Upon return, Josh helped me and broke down the costs which ended being under the estimated amount! What a great surprise. While there, I witnessed the staff clearly working hard and very attentively. I HIGHLY HIGHLY HIGHLY RECOMMEND!TIFFANYN W.
Great customer service from beginning to endDOMINIC L.
Professional and friendly staff.YOUBERTYOUSIF H.
Customer did not leave a comment.JAMES L.
Friendly & Knowledgeable DtaffYOUBERTYOUSIF H.
Service was great!JOSEPHJOHN K.
Customer did not leave a comment.Iledeja Y.
Very good service. Having a difficult day prior to renting uhaul and day went well the remainder of the day. Thank youMYRAK R.
Very nice experience! Everything was explained very well, no surprises. Received a call from Grace after returning rental stating we left behind a personal object. Very greatful for her being so thorough. Thank you Grace!MICHAELJAMES I.
Jessica is the best: Professional, prompt and courteous!Edward E.
Done using U-Haul. Contracts consumer signs is one sided and only in the best interest of U-Haul. No customer service skills from company to employees to allow them to deliver customer service for unusual circumstances. Employees are very nice yet robotic, memorizing the huge corporate rules/regulations consumers are subject to. U-Haul does not have any care or interest in the consumer. The people I interacted with at U-Haul are nice; your corporate rules/regulations and one-sided contracts are anti-consumer. I've used U-Haul for years for many things, but I'm done. This past experience was "penny wise and pound foolish." Charging me for a full day when I returned it 90 minutes late. I'm done and happy to share my opinion of U-Haul with all those who aske me.EARLR H.
Customer did not leave a comment.Allison H.
The storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. AndrewJennifer S. | Overall Experience
Driving the Truck overall.....It sounded like the Universal joints were well worn!!! We were somewhat disappointed that it wasn't Maintained well in that Perspective...The Truck did perform wellGary T.
Great service at pickup but my plans changed and I could not get through to local office and was redirected to the main uhaul number which had more than a one hour wait on hold. I resolved the issue by driving to a different uhaul location where they were very helpful. Local office was courteous but the main uhaul contact was unresponsive and completely worthlessMichael M.
I was charged for fuel that was not consumed, the truck was picked up with 30 miles left in the tank and returned with 33 miles left in the tank and I was charged $27 plus tax with no notification, and there is no one to pick up the phone,JIMKAM C.
Customer did not leave a comment.JOSHUAP F.
Customer did not leave a comment.Mark C.
The gas gauge was slightly less than full and I only went a total of 17 miles - when we filled it up it took 3 gallons. I feel we put more gas in than we used. Staff was friendly and knowledgeable. Conveniently located.SUSANNEM G.
Customer did not leave a comment.DANIELF T.
Jessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.Steve H. | Overall Experience
Customer did not leave a comment.HENRYGRANGER L.
Customer did not leave a comment.Randolph G. | First Impressions
Customer did not leave a comment.STEVENJ B.
Best, cleanest, most friendly and efficient in the area!MARKDOUGLAS M.
Customer did not leave a comment.Brent P.
Customer did not leave a comment.BRENTMICHAEL P.
Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Thanks!Jeff G. | First Impressions
Customer did not leave a comment.BRENTMICHAEL P.
things always seem to work very smoothly at this location. the customer service it great. The trucks are always ready, and things seem to run very smoothly for all of the trucks I have rented there.DENISEMARIE W.
GREAT customer service! The employee was very knowledgeable and helpful. Would definitely recommend.Heath B.
The van that I rented was clean and the employees were very friendly and helpful. The van's alignment was off and did pull to the right. Other than that my experience was great as usual with U-HAUL. Thank you!MATTHEWNEIL S.
Customer did not leave a comment.AURELIEM M.
Your staff was excellent!!!RICHARDHOWELL M.
This location was fine.Karen H.
Wonderful staff! PerfectSylvester M.
Great experience, very helpful staff!JOSEPHEDWARD M.
Customer did not leave a comment.Chris N.
Drop off was very difficult due to all the trucks in the way. A little expensive for 2 hours of truck use.Joyce L.
No commentAnita S.
as a senior citizen that had to use the truck Becky was extremely extremely helpful she even got my fat ass in the truck pushed it up in there I never got out of the truck till I got back but thank you so much excellent service beyond what I could imagine thank you so much Lp lSCOTTL M.
I highly recommend them . Polite, friendly and helpful.JOHNE S.
Customer did not leave a comment.Derek M. | Online Move In
Customer did not leave a comment.CHRISTOPHER M.
Nothing. Jessica and her team are fantastic. they explain everything in great detail - which i need! :) i am so greatful for your company being so close by, convenient, and friendly. they are renovating right now. your employees are fantastically adaptable. i cannot thank you enough! OH! jessica waited for me tto get back by 10 after 7! how nice was that!KATHLEENFLORENCE H.
My experience was great - and I had chosen Team Costello Moving Services and they were really great - We got done in the amount of time I had chosen with 3 minutes to spare - I actually thought that was pretty funny. I would hire them again in a minute and may do that to finish up my move in 3 weeks. i would highly recommend them to others as well. And I love my storage unit at this location as well. This Uhaul provider is excellent I have rented a number of trucks from this location - and I plan on keeping my storage unit for the forseeable future. They are friendly and helpful at every encounter.Denise W.
Customer did not leave a comment.Anthony F. | Overall Experience
Customer did not leave a comment.KATRYAFIONNA J.
Nothing.,everything met my expectationsMELVINTHOMAS H.
Customer did not leave a comment.SCOTTM B.
Customer did not leave a comment.Renel P. | First Impressions
Customer did not leave a comment.PETERJOSEPH A.
Customer did not leave a comment.MARKW J.
Customer did not leave a comment.JOHNEDWARD K.
Customer did not leave a comment.walter V.
Everything was greatJames B.
Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.MICHELE G. | First Impressions
Customer did not leave a comment.Jacob J.
I reserved the truck online and requested a mobile check in. I was not able to complete picking up the truck via the mobile app because the keys were not in the truck. I had to go in and request the key which defeated the purpose of the mobile check in. In a time of social distancing this seemed like not only a waste of my time, but also a risk I shouldn't need to take.Patrick S.
Everything was great, thanks.LEONARDO T.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Richelle R.
Customer did not leave a comment.McKenzie B.
Customer did not leave a comment.NICOLELYNN C.
Outstanding customer service! Very knowledgeable and friendly! Really helped reduce some of the stress of moving.Nicholas B.
self Check-in is a very slow process. you have to take pictures on your own which could take up to 5-min. However the worst part is waiting for the confirmation. I had to wait 15-20min until it was accepted and then it told me where to get the keys. I wish it told me check-in could take 20-min that way I would have been there earlier, otherwise I just waisted 30-min of my rented time.Alexander P.
Jessica was very knowledgeable and friendly.Gene V. | First Impressions
Customer did not leave a comment.JACOBRYAN S.
I was pleasantly surprised. Don't change anything.Francis R.
Customer did not leave a comment.Garth W.
Customer did not leave a comment.ALLYSSARICHELLE R.
Customer did not leave a comment.Kathleen G.
Customer did not leave a comment.Ryan W.
When we picked up the U-Haul we were told we had 24 hrs to bring it back as we got it at 6 pm we had till 6pm the next day to bring it back at 11 am we got a call saying it had to be back by 11:30 or they were going to fine us for not bringing it back on time. We live a ways away from the place and had a sleeping baby we had to wake to bring it back sooner than we should have had to bring it back. We do not plan on using U-Haul again unless the extra charges are reversed as we should have had 24 hrs like we had reserved the U-Haul for without a call making is bring it back early or we were going to be charged more money and because we could not make it in the half hour they gave us we got chargedJOSHUAJAMES P.
I wish the survey was about the truck itself. The 10 foot box truck is a death trap in a snow storm! Tires break traction on a straightaway let alone trying to move from a stand still.EDWARDJ L.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Peter P.
Me and my husband have nothing bad to say. This location was amazing. All of the staff members that we encountered treated us wonderfully. Please don't change a thing, it made our moving experience less stressful. Thank you staff at U-haulTami K.
Customer did not leave a comment.PAULWILLARD S.
was really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean placeedgar v. | Overall Experience
The young lady (sorry I didn't catch her name) was very helpful and nice. She was thorough when explaining the process and how to return the vehicle. She had blond hair :) and from Watertown.LaShawnda M.
Customer did not leave a comment.ANTHONYLOUIS A.
Customer did not leave a comment.shawn C. | Overall Experience
Go Back to not needing a physical address for anything. That and 1 cell phone number should suffice for everything too.THOMASFRANCIS II S.
The rental was great but the service wasn't. I arrived to return the vehicle just before closing time at 7. I walked into the center and the young girl said I had to do the mobile return. I get this...but it was just before 7 and great customer service would go, not only the extra mile, but a minor 5 minutes to accept my return...but instead, she had to run out the door to leave me do the mobile return. I own and run my own business, if she worked for me and I witnessed this, I would give her a good lesson in customer service.David L.
Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.Thomas S. | First Impressions
Customer did not leave a comment.JOHNP JR C.
Customer did not leave a comment.Kaylin B.
Very clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.Kimberly T. | Overall Experience
A HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!Peter A. | Overall Experience
Only downfall...only 2 garage bays and one garage door was brokenTheresa B. | First Impressions
Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.mary t. | First Impressions
Customer did not leave a comment.Michelle H. | Overall Experience
Customer did not leave a comment.Cynthia G. | First Impressions
You girls are awesomeMark H. | First Impressions
The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.Nosa E. | First Impressions
Customer did not leave a comment.Tony L. | First Impressions
I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !Rich G. | First Impressions
Customer did not leave a comment.shawn C. | First Impressions
I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.Jennifer S. | First Impressions
Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a halfWILLIAM G. | First Impressions
Customer did not leave a comment.David D. | First Impressions
Service was on point!jason g. | First Impressions
Everything was great!Sarah B. | Overall Experience
Customer did not leave a comment.Starlet S. | Overall Experience
Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & BonnieTimothy G. | Overall Experience
I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!Shana F. | First Impressions
Exceptional; reliable and trustworthy.Dimitar L. | First Impressions
I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.Denise W. | Online Move In
Building access was a little confusing at first, but very easy after the first time. Very helpful staff!Mark M. | Online Move In
Customer did not leave a comment.Joanne S. | First Impressions
All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.James E. | Overall Experience
Customer did not leave a comment.Shahbaz J. | First Impressions
Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.Emily D. | First Impressions
Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.James H. | First Impressions
Customer did not leave a comment.NaZhanda W. | Overall Experience
Customer did not leave a comment.Danielle C. | Overall Experience
Customer did not leave a comment.Tammy S. | Online Move In
Customer did not leave a comment.Kirby H. | Overall Experience
Customer did not leave a comment.Andrew M. | Overall Experience
Thank you JessicaSamer M. | First Impressions
Customer did not leave a comment.PAUL P. | First Impressions
It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.George L. | First Impressions
Customer did not leave a comment.Karen K. | Online Move In
Customer did not leave a comment.Brenda H. | Overall Experience
Customer did not leave a comment.Wilfred A. | Overall Experience
Customer did not leave a comment.Kevin P. | First Impressions
Customer did not leave a comment.Christine C. | First Impressions
Customer did not leave a comment.HENRY L. | Overall Experience
I'm going to use it again.waverly f. | Overall Experience
Customer did not leave a comment.Felix V. | First Impressions
Jessica was extremely helpful for both truck and storage rental very pleasant to work with!James E. | First Impressions
Customer did not leave a comment.Greg H. | Online Move In
Customer did not leave a comment.Mark A. | Overall Experience
I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.Matthew D. | Overall Experience
Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.ronald h. | First Impressions
Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!John D. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.Steve H. | Overall Experience
My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.Nicholas B. | Overall Experience
Customer did not leave a comment.David D. | Overall Experience
Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.Ryan C. | Overall Experience
I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.james H. | Overall Experience
Customer did not leave a comment.John T. | First Impressions
ExcellentColleen F. | Overall Experience
Excellent and friendly serviceNosa E. | First Impressions
The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomendCarol S. | First Impressions
You guys did excellent. Greatly appreciate you guys.Imogene B. | First Impressions
I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.Rachna A. | Overall Experience
So helpful and kind. Made the experience much less stressful.Jeanette R. | First Impressions
I need the u haul till 12 amKristen G. | First Impressions
Facility was clean and secure staff was extremely helpful. did not need to wait for serviceDavid D. | First Impressions
Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.Joel H. | First Impressions
Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.Tina L. | First Impressions
It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the futureRon D. | Overall Experience
Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.Nosa E. | First Impressions
The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.Kimberly T. | First Impressions
I like the facility, so far it has been a great experience and I would recommend you highly.Ron D. | First Impressions
See aboveHeather N. | Overall Experience
Staff at rt.57 is awesome. Really helpful and made the process easy and quick.Nikolaos I. | First Impressions
Great experienceZachary O. | Overall Experience
nice facilityDOUGLAS M. | Overall Experience
Great experience. Excellent staff.Colleen F. | First Impressions
Staff was excellent, very helpful and personable. Thank you.Heather N. | First Impressions
The staff were helpful and very nice. The storage facility is awesome.Jerena B. | First Impressions
Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!Suzayn M. | First Impressions
Experience was great.Odis J. | Overall Experience
The gentleman. Was very helpful and knowledgeableDanielle C. | First Impressions
Good service.Odis J. | First Impressions
Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.Robert F. | First Impressions
Great customer service and very friendly.Kevin C. | First Impressions
Very friendly and helpfulKimberly S. | First Impressions
GoodRobyn M. | First Impressions
😁Ednisda C. | Overall Experience
Everything worked out perfectly. Thank you.Brenda M. | Overall Experience
The personnel at this facility have been consistently awesome - helpful, informative and knowledge.Timothy G. | First Impressions
The store associate was great... she took the time to explain everything in detail and was very personable !!!Billie Jo W. | First Impressions
Continued success.Patisha M. | Overall Experience
Mice got into my storage ate my clothing, towels and urinated all over my bedJAMES H. | Overall Experience
Tremendous staff!!!!Gordy P. | First Impressions
Well done across the boardAlex S. | Overall Experience
Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.Dominic P. | First Impressions
I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!Bonnie B. | First Impressions
Very quick and great service with a smile!!James V. | First Impressions
1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!Tom A. | Overall Experience
My rating of excellent says it all.ikenna o. | First Impressions
Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!Tom A. | First Impressions
Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!Tom A. | Overall Experience
People are pleasant and storage was very cleanRick C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!