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Douglas S | First ImpressionsSelf Storage Units in Liverpool, NY, 13090
U-Haul Moving & Storage at Seneca Mall
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Drive in feature is so nice and convenient
NICHOLAS F | Overall ExperiencePerson very friendly and efficient. Was a pleasure working with her. Will recommend her to everyone.
JERILYN F | First ImpressionsPoor customer service
CHRISTOPHER K | Overall ExperienceLove it see you in fall
Johnny N | Overall ExperienceVery helpful and friendly I highly recommend Oswego road Uhaul for trucks and storage ….
KERRI Z | Overall ExperienceOther than bugs and spiders making a home in my space, this place was very clean and safe. I never worried about theft or damage. Also well climate controlled. Reasonably priced compared to others in the area.?
Lee L | Overall ExperienceStaff is wonderful in explaining all terms and conditions. Very prompt and professional on phone. Very easy transaction! Thanks!
Maria S | First ImpressionsVery nice and helpful staff i highly recommend
KERRI Z | First ImpressionsJennifer was great!
MARK S | First ImpressionsThree times in about a month we were called about potential water damage in our unit. Once for a burst pipe and twice for a roof leak. The first time we were lucky and had basically no damage but still spent 3 Saturdays going through our stuff. The second time they had us move some of our stuff to a second unit and put a tarp over the rest of it. The third time we lost items and had to move all of our stuff to a third unit. We weren't offered anything for this inconvenience instead were constantly reminded we didn't pay insurance. At the end we were reimbursed 1 month payment. I paid in total over 3000$ for my items to be safe and kept and the service was not provided. The roof was dripping rust water and the things that weren't directly damaged had to be washed for contamination with the brown liquid dripping into our unit. I understand that the person I dealt with at the counter did all in their power but I was baffled that if uhauls building is constantly failing I have to pay their insurance if my stuff gets ruined. They offered us movers but they werent available until 3 days from then, and our sttorage unit was raining and had a tarp over it. We moved into our house a week after transferring our entire storage unit accross the building by ourselves. That will be the last time I ever use uhaul at this point, after using them every time I ever moved. It was a shame the way it was handled by management and even the district management never reached back out to us after calling with our concerns. I will say the maintenance staff was always helpful and were understanding of our frustrations, much better customer service than the customer service department. Since I was here so many times searching through my belongings for damage I met all of them and have only good things to say about them.
Richard S | Overall ExperienceJessica and team were really fantastic - so prompt in responding and very helpful
Charlene A | Overall ExperienceThe staff was exceptionally helpful and the facility was very clean and well lit.
Nancy L | First Impressions