Shouldn't charge so much for mileage, gas prices are killing usâ€¦..NANCYKAY M.
Customer Reviews for U-Haul Moving & Storage at Seneca Mall
Liverpool, NY 13090
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Grace was welcoming and professional. My best customer service experience in a very long time. She rocks.JOHN H.
Customer did not leave a comment.NICHOLASARTHUR B.
I got charged with 28 miles when there is no possible way. From the uhaul place to the storage unit is 6 miles. The storage unit to the apartment is a mile. That's 12 mikes plus 2 trips from the storage unit to the apartment is 2 miles. That's 14 miles. There's nooooo way I went 28 miles. Not happy.RENEEE H.
Nothing up there they had it all together great experienceJAMES W.
Listening to the customer what they are saying and tell him ok and do than do something differentBARNEYL H.
Got sent here , because the location that I had a reservation with did not have the trailer . Online ordering needs to be better .Paul A.
Customer did not leave a comment.Lisa F.
Customer did not leave a comment.TERRENCEALOYSIUS R.
Jessica was informative & encouragingðŸ‘Antonio P.
There are no words to define the subject of improvement they are doing great in every angle! Hats off to them keep up the great work!NAVEEDB S.
Stay as you are. Great service. Every time. George and Jessica are wonderful!HANNAHL W.
Customer did not leave a comment.HANSENCHARLES DE K.
The only negative about my experience was that I was told it’s 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.Denise P. | First Impressions
Customer did not leave a comment.DANIELRAYMOND II D.
Customer did not leave a comment.Jannette A. | First Impressions
Customer did not leave a comment.James W. | First Impressions
Customer did not leave a comment.MICHAELSHEA V.
Customer did not leave a comment.SHIRLEY B.
Customer did not leave a comment.Shirley B. | First Impressions
Staffs are awesome people. Joseph and Grace are very helpful and knowledgeable. Good experience!!!STEPHENSHIJUN X.
Customer did not leave a comment.GREGORYA W.
Customer did not leave a comment.Anthony A.
Great staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming hereDonia A. | First Impressions
Customer did not leave a comment.SARAHBURDICK A.
Nothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.Gerald C. | First Impressions
Customer did not leave a comment.Rebecca R. | Overall Experience
Customer did not leave a comment.ARTHURL T.
Customer did not leave a comment.GREGORYV S.
Customer did not leave a comment.MICHELLE W. | First Impressions
Customer did not leave a comment.Saide N. | Overall Experience
Customer did not leave a comment.Charles C.
Great overall experience with this rental. The cargo van was the exact size I needed at a very reasonable price. Both the pickup and return were quick. All the counter people were very courteous and professional.EDWARDMICHAEL P.
Customer did not leave a comment.TYCIAEMILY L.
Have nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......Carol S. | First Impressions
Helpful, friendly and overall a great experience.AMANDAL I.
Great experience. The staff member was professional and courteous. Answered all of our questions. Will definitely come back to this location.GIAM I.
Honestly your stuff are the best. So friendly and conversational. Heard some great stories of what it’s like to work there. They should all get raises honestly for what they deal with.Nathan P. | First Impressions
When you leave more gas in the vehicle than you started with and then you get charged for going over by 4 miles on the estimate of distance you drive is piss poor customer service.. especially since the vehicle is a piece of crap to drive...windnoise and steering. Ryder for me next timeRichard D.
Customer did not leave a comment.Anita B.
Customer did not leave a comment.JEFFREYR H.
My name is William Clark and I am a professional m8.I live in Syracuse N y...I do alot of buossnes with Uhaul..I rent trucks at least 3 to 4 days aweek.I never complain and most of the time. The trucks are clean.Today I rented a truck from uhaul in Liverpool N.y.inseneca knowls plaza.I rented a 26 foot truck and the back of the inside of the box it wwas dirty and muddy and really stuck bad.i never complain but the customers brand new couches were so muddy and all their belonging got wet .The couches were 2grand each and was 2 of them.Also we tracked their house with mud and it was brand new carpets (white).They were very unhappy and upset.boces were wet and belongings were ruined.Igot shorted$100 dollars 1of tje total bill from them.They were very upset and wouldn't pay me.Whem I returned the truck that only took 15 dollars off my rental of the truck.I feel I should be compensated more then that.I do alot of buisness with Uhaul.my phone number is315 898 0631 .William C.
Nothing everything was perfectAndrew B.
Customer did not leave a comment.John W.
I'm very angry having my drop off location changed out from under me and then I was charged an extra fee for an extra day- despite the fact I was told I could return it at any time that day. I rented the exact same truck and equipment only a month ago and it cost me far less for a longer trip.HALIEJEAN T.
Very clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experienceChristina S. | Online Move In
I know that you have to have the vehicle gas up the way you rented it. But when you're off by couple dollars I have a problem with that. The reason is, is that l use the service alot. Just my comment. Thank you for listening.BARBARAANN A.
The mirrors on the trucks are excellent. Adding a backup camera would be and excellent safety feature. The truck automatically switches to low gear ratio when started. When the truck is empty, not towing, this setting wastes gas in a vehicle that barely gets 10 miles/gal. Find the switch and turn this off while the truck is unloaded. You are required to approve the last damage photos of the truck. On a bright sunny day, I could not see the photos on my phone well enough to reliably compare photos to actual truck. The truck was clean and ran perfectly for this move.Gary W.
everything was excellentSERBONICH M. | First Impressions
Customer did not leave a comment.JETZELELI R. | First Impressions
Customer did not leave a comment.Micheal S.
Customer did not leave a comment.MICHAELEUGENE S.
The staff was friendly and efficient. I would highly recommend using this uhal location over any other.KEVINE S.
Customer did not leave a comment.Edward G.
Very professional and knowledgeable staff.Very clean storage facility with convenient access hours.Youbert H. | Overall Experience
Customer did not leave a comment.John L.
Very great customer serviceRaymond K.
Customer did not leave a comment.ELIZABETH D.
See former commentMark H.
I reserved the trailer for 2 days but we decided that we will need it for 3 days but when we got there I asked if I could have it for 3 and she said no that made it very hard on us I think that if you need it for one more day you should be able to rent it for another day if needed I think we should get some shot of a discount for the very inconvenience we had with the trailer again we need it for 3 day and could not get it for that and I don't understand why notCraig H.
Expensive but secure and cleanWilliam B. | Overall Experience
Customer did not leave a comment.ANTHONYCODY ROGE B.
Our rental was quick and easy from beginning to returnWANDALOIS T.
When I arrived to the location the keys were not in the lock box. I had just drove in from Buffalo to move stuff as quickly as possible, the process to get verified took 20min then when I opened the box the keys weren't in there. I was appointed to go to another location which was a little farther & took more time out of my day to finally retrieve a uhaul.Amanda N.
Equip trucks with power rear doors. Improve the ramp positioning system. Add a lever that elevates and locks the ramp in position. Place a fuel gauge next to the fuel tank cap so users can see when the fuel level is at the expected level. Add a backup camera to all trucks. These are on all cars today. They would increase safety for novice truck drivers. You purchase enough trucks to get manufacturers to add some modern equipment. Stop purchasing the cheapest truck model on the planet!!!GARYLEE W.
both times the people behind the counter friendly an experienced the equipment i would rate it all 10'SDOMINICKCHARLES G.
Customer did not leave a comment.BRANDONMICHAEL C.
Customer did not leave a comment.James W.
Make it easier to set up a commercial accountRJ JR D.
Fantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Thank you!Erinrose S. | First Impressions
Customer did not leave a comment.Don S.
Customer did not leave a comment.MARKA L.
Customer did not leave a comment.Donald K. | First Impressions
Customer did not leave a comment.GREGORYD W.
Customer did not leave a comment.DONALDEDWARD K.
Close to home, clean and convenient staff was very friendlyRick M. | First Impressions
I was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facilityJames H. | First Impressions
Customer did not leave a comment.Jessica F.
Wasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.Christopher B. | First Impressions
Great service. Super friendly!SCOTTANDREW H.
Customer did not leave a comment.Jaclyn O. | First Impressions
Customer did not leave a comment.TONYA P.
Customer did not leave a comment.CHADMAURICE W.
Customer did not leave a comment.Patricia H.
Nothing as far as I am concerned. The representative was great!BRYANC R.
Very Good Management and staff!!! Great Experience!!!Charles C.
I can think of nothing to improve. The staff that morning was very pleasant. The agent who worked with me was very efficient and had me on my way quickly. Return was easy and efficient. You got a good team at this site.John S.
Staff was prompt and professional, quick and easy process. will definitely use againWanda T.
Customer did not leave a comment.PATRICKMICHAEL L.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.KATRINAJENELLE H.
Customer did not leave a comment.Catherine S.
The key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem thereBrenda L. | First Impressions
overcharged for my rental. had truck 9hrs. charged 2 days. never again.MICHAEL F.
Customer did not leave a comment.Michael L.
Not to do with Liverpool location, however I had booked a 6x12 trailer from the auburn location showed up on time only to find out it was â€œdouble bookedâ€. There were 3 trailers at the auburn location that morning, so I asked for one that was in the lot and was told they were already booked online. I was told by the representative at the store I should have received an email stating I was unable to pick up my reservation, which I did not receive and then I was told that I was called, however again I received no phone call. The sales rep I dealt with in auburn was not pleasant to deal with. He told me â€œ you could go to Liverpool, they have one or go someone else to try and find oneâ€. Thankfully Jessica at the Liverpool store was very pleasant to deal with and apologized for my inconvenience, which had nothing to do with her or her location. Hopefully I will not have any other problems in the future. I was told by the rep at the auburn location on my previous rental to book online in order to ensure the availability of your equipment, which I did and was extremely disappointed upon my arrival.Rob S.
Customer did not leave a comment.Heath M.
Customer did not leave a comment.JANETL O.
Customer did not leave a comment.Oliver L.
I needed a rental on short notice. Jessica was super helpful and got me out the door within a few minutes. Great customer service!CHADM S.
Nothing. Great experience. Very easy, very smooth. Explained everything very well, would not hesitate to use their service again.GEORGER L.
Customer did not leave a comment.THOMASEDWARD R.
Customer did not leave a comment.John J.
Customer did not leave a comment.JEREMIAHJAMES H.
One of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.Nosa E. | Overall Experience
Customer did not leave a comment.BARBARAANN A.
Customer did not leave a comment.Gabrielle D.
Grace was amazing and super helpful.Michael M.
Customer service representative was very curious and helpful. Would highly recommend this locationDavid H.
The registration and rental experience was excellent. We will use this location and rent from UHaul again.Gary W.
Customer did not leave a comment.JOSEA V.
Great customer service in rental store at seneca mall.David W.
Same comment as above.DALEHECTOR W.
The storage experience was amazing and Jessica is a true joy! :-)Kate M. | Overall Experience
Customer did not leave a comment.RALPH K.
Excellent, Well Organized, Friendly Staff, Always Ready to Help - Best Rental Place in Syracuse!LAWRENCEJ P.
Again very helpful and kind.Daniel W.
Nothing at all. You guys are good.BARBARAANN A.
Customer did not leave a comment.PHILIPANTHONY G.
Customer did not leave a comment.Sara B. | Overall Experience
Jessica was very professional and extremely helpful.RAYMOND D.
Customer did not leave a comment.Gloria H.
Absolutely fantastic experience. The manager was terrific!Keith L. | First Impressions
Customer did not leave a comment.JOHNF D.
The girl out there is amazing. Very nice and friendly.Jurky W.
Customer did not leave a comment.KARIANNE C.
Jessica was very helpful and accommodating.DAVIDJOHN C.
Customer did not leave a comment.HEATHERM B. | First Impressions
Jessica is great to work with, very helpful and friendly.Gene V. | Overall Experience
Customer did not leave a comment.MIchael S. | First Impressions
Excellent staff and very clean facility!GEORGE S. | First Impressions
Customer did not leave a comment.Jeffrey F. | Overall Experience
Customer did not leave a comment.Deborah P. | Overall Experience
Grace was amazing!!Deborah P. | First Impressions
Jessie was amazing and great help when it came to finding moversRobert G. | Overall Experience
Customer did not leave a comment.Chad A. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
The team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !Loren G. | Overall Experience
Customer did not leave a comment.Deborah B. | First Impressions
Customer did not leave a comment.mathew m. | Online Move In
Customer did not leave a comment.Jennifer H. | Online Move In
All very nice and the service was excellent.LANCE S. | Overall Experience
Near my gymMichelle W. | First Impressions
The staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.Rebecca R. | First Impressions
Customer did not leave a comment.Brian B. | First Impressions
Customer did not leave a comment.Jennifer H. | Online Move In
Customer did not leave a comment.Lona C. | Overall Experience
Jessica is truly a gem!!Kate M. | First Impressions
The women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!Stephanie B. | First Impressions
Jessica is great to work with, knowledgeable and easy on the eyesGene V. | First Impressions
Customer did not leave a comment.Muhammed A. | First Impressions
Customer did not leave a comment.Lona C. | First Impressions
Customer did not leave a comment.Gene V. | Overall Experience
Customer did not leave a comment.Rennie C. | Overall Experience
Always pleased with my experiences at uhaul! Will continue to use them whenever needed!FRANCINE A. | Overall Experience
Awesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!roderick s. | Overall Experience
Jessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.Mark L. | First Impressions
Customer did not leave a comment.Henry J. | Online Move In
Look forward to storing my stuff in your roomWade K. | Online Move In
Customer did not leave a comment.Cronelius V. | First Impressions
Jessica was awesomeMarcello B. | First Impressions
Overall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.Christopher P. | First Impressions
The storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. AndrewJennifer S. | Overall Experience
Jessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.Steve H. | Overall Experience
Customer did not leave a comment.Randolph G. | First Impressions
Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Thanks!Jeff G. | First Impressions
Customer did not leave a comment.Derek M. | Online Move In
Customer did not leave a comment.Anthony F. | Overall Experience
Customer did not leave a comment.Renel P. | First Impressions
Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.MICHELE G. | First Impressions
Jessica was very knowledgeable and friendly.Gene V. | First Impressions
Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.Thomas S. | First Impressions
Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.mary t. | First Impressions
Customer did not leave a comment.Cynthia G. | First Impressions
You girls are awesomeMark H. | First Impressions
I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !Rich G. | First Impressions
I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.Jennifer S. | First Impressions
Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a halfWILLIAM G. | First Impressions
Customer did not leave a comment.David D. | First Impressions
Service was on point!jason g. | First Impressions
Exceptional; reliable and trustworthy.Dimitar L. | First Impressions
I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.Denise W. | Online Move In
Customer did not leave a comment.Joanne S. | First Impressions
Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.Emily D. | First Impressions
Customer did not leave a comment.Tammy S. | Online Move In
Thank you JessicaSamer M. | First Impressions
The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomendCarol S. | First Impressions
You guys did excellent. Greatly appreciate you guys.Imogene B. | First Impressions
Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.Tina L. | First Impressions
The staff were helpful and very nice. The storage facility is awesome.Jerena B. | First Impressions
The store associate was great... she took the time to explain everything in detail and was very personable !!!Billie Jo W. | First Impressions
Tremendous staff!!!!Gordy P. | First Impressions
I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!Bonnie B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!