Customer Reviews for U-Haul Moving & Storage at Seneca Mall

1,495 reviews

8015 Oswego Rd   Liverpool, NY 13090
(Big Lots)

(315) 506-4297

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(315) 506-4297

8015 Oswego Rd
Liverpool, NY 13090
(Big Lots)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly staff. Super easy rental/return. Would use this location again

CRAIGA L. 
Rating:
5.0

Customer did not leave a comment.

ROGERALAN H. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Very professional. Very available. Very fair price and value.

WILLIAMADAM JR G. 
Rating:
5.0

Customer did not leave a comment.

DEBRAHELEN H. 
Rating:
5.0

Customer did not leave a comment.

Marcello B.  |  Overall Experience 
Rating:
5.0

I personally had a very good experience. Therefore their is nothing to improve.syaff was far the Best.

Sherry G. 
Rating:
5.0

Your office do the best .

WAELSHAMIL M. 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
5.0

The woman was helpful and kind. Great customer service skills. Thank you.

Alicia P. 
Rating:
4.0

Customer did not leave a comment.

ROBERTANTHONY C. 
Rating:
4.0

Have trucks available when reserving online. I received a call less than 48 hours before I was suppose to move out of my apartment saying the truck I reserved was not available and could only be offered a smaller U-Haul which was unable to fit everything we needed. I recommend not allowing people to reserve trucks that are not available or calling renters more in advance.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

SEANP M. 
Rating:
4.0

Customer did not leave a comment.

MELODYA E. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEL W. 
Rating:
5.0

Customer did not leave a comment.

KEVINPAUL P. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJOHN B. 
Rating:
5.0

But whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.

Carol S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Customer did not leave a comment.

Hans K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Excellent experience

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

People were great. Easy transaction. Everything was ready when I arrived. Only disappointment was someone smoked in the truck.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

CHEVITATOSHELLE K. 
Rating:
5.0

We rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.

Bonnie B.  |  Overall Experience 
Rating:
5.0

Loved the loading doors, accessibility of the carts.

Lee L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASOND P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

KERRYSHAMUS O. 
Rating:
5.0

Very smooth process. Staff was well trained and courteous.

JUDITHROSE M. 
Rating:
5.0

Dropping off was a breeze. But picking up was a nightmare.

Kaitlin T. 
Rating:
4.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

KENTONMARK Z. 
Rating:
5.0

Great staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable

Donia A.  |  Overall Experience 
Rating:
5.0

Jessica was very helpful, pleasant, and professional.

Joseph P.  |  First Impressions 
Rating:
5.0

Very clean and great customer service.

DUANEM E. 
Rating:
3.0

Customer did not leave a comment.

Christine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDFORBES D. 
Rating:
5.0

Jessica was extremely helpful and knowledgeable

CYNTHIAA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNJ C. 
Rating:
5.0

Jessica was absolutely amazing. I had an issue with Uhaul and she promptly took care of it. If I need Uhaul again, I will be returning to this location specifically for her!

DAJANA D. 
Rating:
5.0

Customer did not leave a comment.

Wewoka S.  |  First Impressions 
Rating:
5.0

It is easier to deal directly with the individual facility than to go through corporate—- I wish that you could still call directly to each facility! This facility was clean and very secure— management and staff very friendly and helpful!!!

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wewoka S. 
Rating:
5.0

Customer did not leave a comment.

MARKMCFEE M. 
Rating:
5.0

great friendly people

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

TRICIAMARIE M. 
Rating:
5.0

Great service

Tim M. 
Rating:
5.0

Customer did not leave a comment.

TODDGEORGE P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYDORN D. 
Rating:
4.0

Shouldn't charge so much for mileage, gas prices are killing us…..

NANCYKAY M. 
Rating:
5.0

Grace was welcoming and professional. My best customer service experience in a very long time. She rocks.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASARTHUR B. 
Rating:
3.0

I got charged with 28 miles when there is no possible way. From the uhaul place to the storage unit is 6 miles. The storage unit to the apartment is a mile. That's 12 mikes plus 2 trips from the storage unit to the apartment is 2 miles. That's 14 miles. There's nooooo way I went 28 miles. Not happy.

RENEEE H. 
Rating:
5.0

Nothing up there they had it all together great experience

JAMES W. 
Rating:
4.0

Listening to the customer what they are saying and tell him ok and do than do something different

BARNEYL H. 
Rating:
4.0

Got sent here , because the location that I had a reservation with did not have the trailer . Online ordering needs to be better .

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

TERRENCEALOYSIUS R. 
Rating:
5.0

Jessica was informative & encouraging👍

Antonio P. 
Rating:
5.0

There are no words to define the subject of improvement they are doing great in every angle! Hats off to them keep up the great work!

NAVEEDB S. 
Rating:
5.0

Stay as you are. Great service. Every time. George and Jessica are wonderful!

HANNAHL W. 
Rating:
5.0

Customer did not leave a comment.

HANSENCHARLES DE K. 
Rating:
3.0

The only negative about my experience was that I was told it’s 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.

Denise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELRAYMOND II D. 
Rating:
5.0

Customer did not leave a comment.

Jannette A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELSHEA V. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
5.0

Customer did not leave a comment.

Shirley B.  |  First Impressions 
Rating:
5.0

Staffs are awesome people. Joseph and Grace are very helpful and knowledgeable. Good experience!!!

STEPHENSHIJUN X. 
Rating:
5.0

Customer did not leave a comment.

GREGORYA W. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Great staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here

Donia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAHBURDICK A. 
Rating:
5.0

Nothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.

Gerald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHURL T. 
Rating:
5.0

Customer did not leave a comment.

GREGORYV S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saide N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Great overall experience with this rental. The cargo van was the exact size I needed at a very reasonable price. Both the pickup and return were quick. All the counter people were very courteous and professional.

EDWARDMICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

TYCIAEMILY L. 
Rating:
5.0

Have nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......

Carol S.  |  First Impressions 
Rating:
5.0

Helpful, friendly and overall a great experience.

AMANDAL I. 
Rating:
5.0

Great experience. The staff member was professional and courteous. Answered all of our questions. Will definitely come back to this location.

GIAM I. 
Rating:
5.0

Honestly your stuff are the best. So friendly and conversational. Heard some great stories of what it’s like to work there. They should all get raises honestly for what they deal with.

Nathan P.  |  First Impressions 
Rating:
3.0

When you leave more gas in the vehicle than you started with and then you get charged for going over by 4 miles on the estimate of distance you drive is piss poor customer service.. especially since the vehicle is a piece of crap to drive...windnoise and steering. Ryder for me next time

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYR H. 
Rating:
3.0

My name is William Clark and I am a professional m8.I live in Syracuse N y...I do alot of buossnes with Uhaul..I rent trucks at least 3 to 4 days aweek.I never complain and most of the time. The trucks are clean.Today I rented a truck from uhaul in Liverpool N.y.inseneca knowls plaza.I rented a 26 foot truck and the back of the inside of the box it wwas dirty and muddy and really stuck bad.i never complain but the customers brand new couches were so muddy and all their belonging got wet .The couches were 2grand each and was 2 of them.Also we tracked their house with mud and it was brand new carpets (white).They were very unhappy and upset.boces were wet and belongings were ruined.Igot shorted$100 dollars 1of tje total bill from them.They were very upset and wouldn't pay me.Whem I returned the truck that only took 15 dollars off my rental of the truck.I feel I should be compensated more then that.I do alot of buisness with Uhaul.my phone number is315 898 0631 .

William C. 
Rating:
5.0

Nothing everything was perfect

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

I'm very angry having my drop off location changed out from under me and then I was charged an extra fee for an extra day- despite the fact I was told I could return it at any time that day. I rented the exact same truck and equipment only a month ago and it cost me far less for a longer trip.

HALIEJEAN T. 
Rating:
5.0

Very clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience

Christina S.  |  Online Move In 
Rating:
5.0

I know that you have to have the vehicle gas up the way you rented it. But when you're off by couple dollars I have a problem with that. The reason is, is that l use the service alot. Just my comment. Thank you for listening.

BARBARAANN A. 
Rating:
5.0

The mirrors on the trucks are excellent. Adding a backup camera would be and excellent safety feature. The truck automatically switches to low gear ratio when started. When the truck is empty, not towing, this setting wastes gas in a vehicle that barely gets 10 miles/gal. Find the switch and turn this off while the truck is unloaded. You are required to approve the last damage photos of the truck. On a bright sunny day, I could not see the photos on my phone well enough to reliably compare photos to actual truck. The truck was clean and ran perfectly for this move.

Gary W. 
Rating:
5.0

everything was excellent

SERBONICH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JETZELELI R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEUGENE S. 
Rating:
5.0

The staff was friendly and efficient. I would highly recommend using this uhal location over any other.

KEVINE S. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Very professional and knowledgeable staff.Very clean storage facility with convenient access hours.

Youbert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very great customer service

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

See former comment

Mark H. 
Rating:
5.0

I reserved the trailer for 2 days but we decided that we will need it for 3 days but when we got there I asked if I could have it for 3 and she said no that made it very hard on us I think that if you need it for one more day you should be able to rent it for another day if needed I think we should get some shot of a discount for the very inconvenience we had with the trailer again we need it for 3 day and could not get it for that and I don't understand why not

Craig H. 
Rating:
5.0

Expensive but secure and clean

William B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONYCODY ROGE B. 
Rating:
5.0

Our rental was quick and easy from beginning to return

WANDALOIS T. 
Rating:
1.0

When I arrived to the location the keys were not in the lock box. I had just drove in from Buffalo to move stuff as quickly as possible, the process to get verified took 20min then when I opened the box the keys weren't in there. I was appointed to go to another location which was a little farther & took more time out of my day to finally retrieve a uhaul.

Amanda N. 
Rating:
5.0

Equip trucks with power rear doors. Improve the ramp positioning system. Add a lever that elevates and locks the ramp in position. Place a fuel gauge next to the fuel tank cap so users can see when the fuel level is at the expected level. Add a backup camera to all trucks. These are on all cars today. They would increase safety for novice truck drivers. You purchase enough trucks to get manufacturers to add some modern equipment. Stop purchasing the cheapest truck model on the planet!!!

GARYLEE W. 
Rating:
5.0

both times the people behind the counter friendly an experienced the equipment i would rate it all 10'S

DOMINICKCHARLES G. 
Rating:
4.0

Customer did not leave a comment.

BRANDONMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Make it easier to set up a commercial account

RJ JR D. 
Rating:
5.0

Fantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Thank you!

Erinrose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

MARKA L. 
Rating:
5.0

Customer did not leave a comment.

Donald K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORYD W. 
Rating:
5.0

Customer did not leave a comment.

DONALDEDWARD K. 
Rating:
5.0

Close to home, clean and convenient staff was very friendly

Rick M.  |  First Impressions 
Rating:
5.0

I was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Wasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.

Christopher B.  |  First Impressions 
Rating:
5.0

Great service. Super friendly!

SCOTTANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TONYA P. 
Rating:
5.0

Customer did not leave a comment.

CHADMAURICE W. 
Rating:
5.0

Absolutely fantastic experience. The manager was terrific!

Keith L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHERM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIchael S.  |  First Impressions 
Rating:
5.0

Excellent staff and very clean facility!

GEORGE S.  |  First Impressions 
Rating:
5.0

Grace was amazing!!

Deborah P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mathew m.  |  Online Move In 
Rating:
5.0

Near my gym

Michelle W.  |  First Impressions 
Rating:
5.0

The staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.

Rebecca R.  |  First Impressions 
Rating:
5.0

The women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!

Stephanie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry J.  |  Online Move In 
Rating:
5.0

Jessica was awesome

Marcello B.  |  First Impressions 
Rating:
5.0

Overall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.

Christopher P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randolph G.  |  First Impressions 
Rating:
5.0

Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Thanks!

Jeff G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renel P.  |  First Impressions 
Rating:
5.0

Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.

MICHELE G.  |  First Impressions 
Rating:
3.0

Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

mary t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia G.  |  First Impressions 
Rating:
5.0

You girls are awesome

Mark H.  |  First Impressions 
Rating:
5.0

I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

Rich G.  |  First Impressions 
Rating:
2.0

Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Denise W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy S.  |  Online Move In 
Rating:
5.0

Thank you Jessica

Samer M.  |  First Impressions 
Rating:
5.0

The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

Carol S.  |  First Impressions 
Rating:
5.0

You guys did excellent. Greatly appreciate you guys.

Imogene B.  |  First Impressions 
Rating:
5.0

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

Tina L.  |  First Impressions 
Rating:
5.0

The staff were helpful and very nice. The storage facility is awesome.

Jerena B.  |  First Impressions 
Rating:
5.0

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Billie Jo W.  |  First Impressions 
Rating:
5.0

Tremendous staff!!!!

Gordy P.  |  First Impressions 
Rating:
5.0

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

Bonnie B.  |  First Impressions 
No reviews have been submitted for this location.

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