Customer Reviews for U-Haul Moving & Storage at Seneca Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Seneca Mall

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Ryan L.
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I was helped outside of the store to return my truck. Probably the easiest and friendliest return I've done with a Uhaul! Staff is great!

mary t. | First Impressions |
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Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

Timothy Y.
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There is nothing that you need to improve the truck was clean and well maintained, the staff was very friendly and helpful!

Thomas F S.
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When using online to make reservations state that you must pay at the time of pickup. I was confused and used a cc to hold my reservation and had to pay with another to get the trailer, as I was confused about when to pay.

Craig M.
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Scan driver's license when picking up the vehicle rather than requiring people to do it online.

Benjamin J.
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Customer did not leave a comment.

mary A.
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Customer did not leave a comment.

MICHAELJAMES B.
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I rent a truck did the walk around - Took a picture of 1 spot that wasn't identified as a problem area on the app. I was never prompted to check inside the moving area (where you put the items you are moving) .I did a move of a refrig, washer and dryer, a piano, a couch and a chair a chair. When I returned the truck they said that the fuel panel access in the floor was pushed down. The rivet on one side were gone. On the other side that wasn't pushed down there were 3 rivets missing. The dealer said I put excess weight on that area during the move. The access door in in line with the ramp and I did notice that the one side was down but I do not know when it occurred or if it was like that when I picked it up. There was never any excess weight on the truck. The max load for this truck is 5700 pounds and the load we put on was at most 3000. I am disputing this with my credit card and contacting the BBB along with the attorney general of NYS. Very unhappy with this.

Michelle H. | Overall Experience |
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Customer did not leave a comment.

Thomas B.
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All went well. Thank you.

GEORGEW V H.
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Customer did not leave a comment.

Margret M.
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Customer did not leave a comment.

DENISEMARIE W.
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excellent service as always - they are a pleasure to deal with.

Rachel E.
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The girls in office were wonderful in helping me. I had a very frustrating time getting my rental through the website and had to wait 40 min befire going into the store to get assistance because my rental time was before the store opened. If I have to rent again, I will not use the website. I'll go directly into the store.

KAREN D.
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Customer did not leave a comment.

Cynthia G. | First Impressions |
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Customer did not leave a comment.

Mark H. | First Impressions |
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You girls are awesome

Reiner R.
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Customer did not leave a comment.

Cynthia W.
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Customer did not leave a comment.

Haley L.
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The lady that helped us get a uhaul was absolutely wonderful! Such a sweetheart. I cant remember her name but it was Thursday right before close! Thank you so much !

Nosa E. | First Impressions |
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The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.

MATTHEWW O.
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Customer did not leave a comment.

Paul V.
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Customer did not leave a comment.

RENEEE F.
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Both employees were very helpful and pleasant.

ROBERTJ B.
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I was very impressed with the level of service I received. The young lady that helped me was veryKnowledgeable.

Tony L. | First Impressions |
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Customer did not leave a comment.

Barbara A.
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The two young ladies that were working did a wonderful job. I think that if you had one more person there would have been perfect. Love the service.

DANIELRICH M.
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Amazing

JOHNPATRICK S.
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Customer did not leave a comment.

Rich G. | First Impressions |
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I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

Joshua R.
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The employees were very friendly and 5-star, but when I showed up to retrieve my vehicle there had been a change up in the mobile system and I had to wait a long time to have everything changed over. The DIY mobile app needs to be managed in a more efficient way, for it is not efficient at all...

Hillary R.
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The ladies there were very friendly and helpful

MATTHEWP W.
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Not impressed with your automated pickup. My Son tried about six months had issues and I had the same this time. Not allowing logins and then not recognized Thank goodness you have such an excellent staff working there the ladies were friendly courteous patient and knowledgeable.

Carlo C.
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Customer did not leave a comment.

STEVEN S.
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Do not attach additional items (hand cart etc) in the back of truck. Took up valuable space when we did not request additional items.

E B.
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Customer did not leave a comment.

Wayne M.
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the girls where just fantastic Grace

James K.
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Customer did not leave a comment.

Edmund M.
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Everything was great. Employees were very courteous and helpful!

RICHARDMARTIN C.
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Customer did not leave a comment.

shawn C. | First Impressions |
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Customer did not leave a comment.

STEPHENB P.
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Grace was terrific and very helpful! Appreciate this location - well run !

Jennifer S. | First Impressions |
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I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.

James G.
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Customer did not leave a comment.

Renee R.
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Excellent service from Jessica.

YVESD G.
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Customer did not leave a comment.

Edwin V.
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I rented a motorcycle trailer and had to go over some rough roads. The trailer suspension was so stiff, I worried about the vibration transferring to my bike. Your motorcycle trailers truly should have shocks.

WILLIAM G. | First Impressions |
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Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

lauren W.
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It was great. Kyle checked me in and the girl that I returned to were top notch. Excellent cS skills.

KRISTINEANNE D.
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Customer did not leave a comment.

DAVID L L.
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Everything went flawless and uninterupted.

David D. | First Impressions |
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Customer did not leave a comment.

ROBERTPAUL S.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

Tara G.
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The customer service rep Jessica was competent, prompt, engaging and nice. Although two groups was ahead of us we were served in 2-4 minutes of arriving. Everyone stood 6' apart and wore mask. Once at the service desk Jessica found our reservation and informed us how to check in via our smart phone and how to return the truck after hours using our smart phone if necessary. One opportunity to improve is to allow for total "self-check in" and pick up of trucks using a smart phone for the process. Perhaps once you complete all online check in U haul could provide keys through a vending machine? Otherwise your service was excellent! Thank you.

John G.
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Customer did not leave a comment.

MICHAELS D.
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Nothing ! Everything was as smooth as possible . This location is what other locations should try to be , the epitome of excellence. Special thank you to Carlie who made the reservation and drop off super easy .

STEPHENROBERT IV P.
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The customer service was exceptional. Would definitely recommend this location. They go above and beyond to satisfy the customer.

Deborah V.
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Customer did not leave a comment.

jen H.
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nothing to improve - very nice experience. things went smoothly & workers were Very Pleasant & knowledgeable

GARYM L.
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Customer did not leave a comment.

RICHARDDAVID B.
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Customer did not leave a comment.

TIMOTHYJ K.
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Agent was rude. Visited location several hours before picking up truck to reserve vehicle, provided agent with license, credit card, personal information etc to speed up pickup of the vehicle only to have to provide all of this information again when my son and I actually picked up Vehicle several hours later?

Thomas S.
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The manager Jessica is phenomenal!

Stephen D.
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All good

MICHAEL W.
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Customer did not leave a comment.

Katrina R.
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I've rented u hauls a lot and they always tell me the same things over and over. It's kinda repetitive lol but y'all are great.

ERICS P.
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Customer did not leave a comment.

Renay R.
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Customer did not leave a comment.

Robin J.
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All equipment needs to be checked before renting

JAMES F.
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Nothing!! Great service from the 2 nice ladies there!

STEVENPHILIP S.
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Jessica was very helpful! When i forgot password, it was no worries and she got me the truck with a very positive happy attitude!

James W.
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Customer did not leave a comment.

EDWARDJOHN III H.
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Jessica was helpful as always.. very smooth and no issues... thanks again!

JAMESR R.
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Customer did not leave a comment.

YVESD G.
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Customer did not leave a comment.

Gerald H.
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Very good

Alvin P.
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I love the friendly employees at this location they are nice and the equipment is always ready

brett H.
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I'm upset I was not allowed to take the rental one way. I needed the truck in a last minute solution and was thankful they had one available. However the fact that all vehicles should be a one way rental and that I should not have to drive 3 hours back the next day to drop it off is my only reason for a complaint.

Thomas O.
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Customer did not leave a comment.

TANIAANASTASIA C C.
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Customer did not leave a comment.

Shawn H.
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Customer did not leave a comment.

jacob W.
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Customer did not leave a comment.

Amy L.
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Great service, Jessica was a champ!

Donald T.
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Customer did not leave a comment.

Lucas F.
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Customer did not leave a comment.

DAVID H.
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Customer did not leave a comment.

CAMILOALBERTO B.
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The staff were friendly , knowledgeable and provided information on all. Great crew from manager to all

Deborah S.
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Staff was super friendly helpful!

WILLIAMALFRED L.
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The staff at UHaul, Jessica and Grace, were very helpful and made an easy pickup and return. I would definitely recommend this location to anyone needing a rental

Nancy H.
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Every thing was spot on. Good equipment, friendly staff, knowledgeable. Explained everything!

JAMIEW P.
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Was charged for a scratch that was already in vehicle.. will never rent from uhaul again.

Evelyn R.
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Customer did not leave a comment.

Nichole H.
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Charged 3 times for the same rental!

jason g. | First Impressions |
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Service was on point!

ROBERT L.
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Customer did not leave a comment.

Mark F.
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Customer did not leave a comment.

jason G.
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Customer service was excellent, timely, and informative.

Hansen K.
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On line reservation system does not allow a request of more than 24 hour rental. When this was explained at pickup there was some confusion and an error happened resulting in the next customer being affected due to my truck not being back when U Haul expected. U Haul did a great job resolving the issue but it could have been avoided by me being able to initially request a longer rental period on the app.

Arthur D.
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Customer did not leave a comment.

Derek W.
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Customer did not leave a comment.

Cathy R.
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Efficient sign in and check out. Truck in very good condition. Reasonable rates.

Joseph V.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

Christopher H.
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You need to have ramps in the smaller trucks.

Sarah B. | Overall Experience |
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Everything was great!

Luciano M.
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I been treated great always with service for sure I will be recommended hual

Richard B.
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Customer did not leave a comment.

Rick B.
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Customer did not leave a comment.

ALESSANDRAGIULIE C.
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Customer did not leave a comment.

PATRICIAS H.
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Great experience. Very pleasant, knowledgeable staff!

Starlet S. | Overall Experience |
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Customer did not leave a comment.

Sally P.
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I went there because the other U haul I had reserved fell through. I was very hard to find another truck and the people I had scheduled had to wait. The first reservation was done on line and it was very bad they did not come through. If he people at this place were nice.

Michelle M.
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Steering wheel was absolutely filthy. I used three Lysol wipes to. Lean steering wheel. During these times cleanliness is extremely important.

Timothy G. | Overall Experience |
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Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie

Shana F. | First Impressions |
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I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!

Dimitar L. | First Impressions |
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Exceptional; reliable and trustworthy.

Denise W. | Online Move In |
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I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Mark M. | Online Move In |
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Building access was a little confusing at first, but very easy after the first time. Very helpful staff!

Joanne S. | First Impressions |
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Customer did not leave a comment.

James E. | Overall Experience |
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All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.

Shahbaz J. | First Impressions |
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Customer did not leave a comment.

Emily D. | First Impressions |
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Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.

James H. | First Impressions |
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Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.

NaZhanda W. | Overall Experience |
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Customer did not leave a comment.

Danielle C. | Overall Experience |
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Customer did not leave a comment.

Tammy S. | Online Move In |
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Customer did not leave a comment.

Kirby H. | Overall Experience |
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Customer did not leave a comment.

Andrew M. | Overall Experience |
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Customer did not leave a comment.

Samer M. | First Impressions |
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Thank you Jessica

PAUL P. | First Impressions |
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Customer did not leave a comment.

George L. | First Impressions |
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It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.

Karen K. | Online Move In |
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Customer did not leave a comment.

Brenda H. | Overall Experience |
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Customer did not leave a comment.

Wilfred A. | Overall Experience |
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Customer did not leave a comment.

Kevin P. | First Impressions |
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Customer did not leave a comment.

Christine C. | First Impressions |
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Customer did not leave a comment.

HENRY L. | Overall Experience |
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Customer did not leave a comment.

waverly f. | Overall Experience |
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I'm going to use it again.

Felix V. | First Impressions |
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Customer did not leave a comment.

James E. | First Impressions |
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Jessica was extremely helpful for both truck and storage rental very pleasant to work with!

Greg H. | Online Move In |
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Customer did not leave a comment.

Mark A. | Overall Experience |
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Customer did not leave a comment.

Matthew D. | Overall Experience |
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I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.

ronald h. | First Impressions |
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Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.

John D. | Overall Experience |
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Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!

James S. | Overall Experience |
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Customer did not leave a comment.

Steve H. | Overall Experience |
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Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.

Nicholas B. | Overall Experience |
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My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.

David D. | Overall Experience |
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Customer did not leave a comment.

Ryan C. | Overall Experience |
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Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.

james H. | Overall Experience |
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I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.

John T. | First Impressions |
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Customer did not leave a comment.

Colleen F. | Overall Experience |
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Excellent

Nosa E. | First Impressions |
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Excellent and friendly service

Carol S. | First Impressions |
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The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

Imogene B. | First Impressions |
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You guys did excellent. Greatly appreciate you guys.

Rachna A. | Overall Experience |
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I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.

Jeanette R. | First Impressions |
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So helpful and kind. Made the experience much less stressful.

Kristen G. | First Impressions |
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I need the u haul till 12 am

David D. | First Impressions |
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Facility was clean and secure staff was extremely helpful. did not need to wait for service

Joel H. | First Impressions |
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Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.

Tina L. | First Impressions |
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Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

Ron D. | Overall Experience |
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It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Nosa E. | First Impressions |
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Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

Kimberly T. | First Impressions |
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The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.

Ron D. | First Impressions |
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I like the facility, so far it has been a great experience and I would recommend you highly.

Heather N. | Overall Experience |
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See above

Nikolaos I. | First Impressions |
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Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Zachary O. | Overall Experience |
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Great experience

DOUGLAS M. | Overall Experience |
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nice facility

Colleen F. | First Impressions |
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Great experience. Excellent staff.

Heather N. | First Impressions |
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Staff was excellent, very helpful and personable. Thank you.

Jerena B. | First Impressions |
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The staff were helpful and very nice. The storage facility is awesome.

Suzayn M. | First Impressions |
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Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Odis J. | Overall Experience |
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Experience was great.

Danielle C. | First Impressions |
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The gentleman. Was very helpful and knowledgeable

Odis J. | First Impressions |
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Good service.

Robert F. | First Impressions |
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Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Kevin C. | First Impressions |
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Great customer service and very friendly.

Kimberly S. | First Impressions |
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Very friendly and helpful

Robyn M. | First Impressions |
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Good

Ednisda C. | Overall Experience |
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😁

Brenda M. | Overall Experience |
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Everything worked out perfectly. Thank you.

Timothy G. | First Impressions |
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The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

Billie Jo W. | First Impressions |
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The store associate was great... she took the time to explain everything in detail and was very personable !!!

Patisha M. | Overall Experience |
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Continued success.

JAMES H. | Overall Experience |
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Mice got into my storage ate my clothing, towels and urinated all over my bed

Gordy P. | First Impressions |
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Tremendous staff!!!!

Alex S. | Overall Experience |
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Well done across the board

Dominic P. | First Impressions |
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Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

Bonnie B. | First Impressions |
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I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

James V. | First Impressions |
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Very quick and great service with a smile!!

Tom A. | Overall Experience |
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1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

ikenna o. | First Impressions |
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My rating of excellent says it all.

Tom A. | First Impressions |
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Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Tom A. | Overall Experience |
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Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

Rick C. | Reservation |
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People are pleasant and storage was very clean

No reviews have been submitted for this location.

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