Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

3,211 reviews

2701 N Shadeland Ave   Indianapolis, IN 46219
(N Of I-70)

(317) 546-1503

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 546-1503

2701 N Shadeland Ave
Indianapolis, IN 46219
(N Of I-70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Remind customer of their refund When they return equipment

Darryl S. 
Rating:
3.0

I was to receive my 100.00 deposit but yet have to receive it from my uhaul truck rental ..I can inform on the storage after done using

patrice a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Regine S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

Minnie M. 
Rating:
5.0

I was told the truck was ok even though there were several lights on including check engine. They said they had checked, it was minor and they had ordered a part.

ALFRED E. 
Rating:
4.0

The gas hand was broke and the truck said 47 miles to empty. Hit the rep still tried to tell me it was on a quarter of a tank. You can't be on a quarter tank and be under 50 miles til E. I received no assistance for that inconvenience

Jaron H. 
Rating:
5.0

Customer did not leave a comment.

DeAnna W. 
Rating:
4.0

Need more employees on Sunday

Kavan H. 
Rating:
4.0

Brakes were squealing

Michael B. 
Rating:
5.0

Just a comment I did business with the owner I saw his name one the shirt and the door he was efficient quick and to the point thanks

MICHAEL C. 
Rating:
4.0

Better vehicle maintenance and U-Haul as a whole would do better. I have only rented one U Haul that was in excellent condition mechanically. I was a pick up truck.

Torres K. 
Rating:
5.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

Customer service at U-haul are great

trung T. 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Fast, friendly and on time service. All were great. Thanks.

John W. 
Rating:
5.0

The staff and GM are awesome.

Tony R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Gloria H.  |  Overall Experience 
Rating:
3.0

There are no lights in the inside storage units.

Christopher D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
4.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. N. 
Rating:
4.0

Customer did not leave a comment.

Silas M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Tammie P. 
Rating:
5.0

Customer did not leave a comment.

AJITA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miranda B. 
Rating:
5.0

The representative who assisted me stated that he would call me if I was to receive a refund, since I paid in cash, so that I could pick it up. I received an email that a check was mailed to me, which I did not agree to and it was mailed to my previous address not my new address. I emailed the store twice and have yet to receive a response. I could really use some assistance with this issue.

Chezney M. 
Rating:
5.0

Customer did not leave a comment.

Jadon T. 
Rating:
3.0

Customer did not leave a comment.

Corene N. 
Rating:
4.0

Attendant was very kind and helpful.

Allen V. 
Rating:
4.0

We had to clean the windshield, side windows (inside & out), and mirrors and also the steering wheel. The drivers door of the truck was damaged and popped loudly when opening and closing.we reserved a 15 ft. truck and they put us in a 17 ft. truck for the same price but it's fuel consumtion was terrible.

Janice D. 
Rating:
2.0

Better trucks. At least 2 people at the counter at all times.

Julie T. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Staff was friendly she hooked the trailer up to my vehicle and did a safety check Then when I returned the trailer the customer service was equally as as good.

Michael W. 
Rating:
1.0

Customer did not leave a comment.

Dana M. 
Rating:
3.0

Not sure whose fault it is, but neither my reserved and confirmed truck nor trailer were available. I had to use my own truck to pull a MUCH smaller trailer. It took 3 loads instead of 1. Customer service at location was very apologetic though. I think it was Uhaul's brokedick computer system that led to error.

Daniel G. 
Rating:
5.0

Continue to perform at the excellent customer service and understanding and sympathy for the customer. The staff was very friendly and took care of me even though I did not have a reservation. She trusted me to have the van back to the office for another customer who had a pickup and reservation time of 1:00. Trust goes a long way in doing business.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

Reginald T. 
Rating:
5.0

N/A

Marsadies Y. 
Rating:
1.0

The truck was very clean on the inside, but the truck drove horribly. Pulls very hard to the left. Trans seemed to be slipping. And I was charged almost three times as much as the quote that was given. A VERY difficult time getting someone on the phone to discuss things. The waiting line when I got there was almost an hour wait. The app they want you to use for drop off doesn't work well. It would let me share my location. And I have a brand new iPhone 13 pro. It wasn't my phone.

Julius G. 
Rating:
3.0

Customer did not leave a comment.

Cliff K. 
Rating:
5.0

Customer did not leave a comment.

shanda M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
1.0

Customer did not leave a comment.

Giana T. 
Rating:
5.0

Did check in on the app. Location was closed.

RALPH D. 
Rating:
4.0

Customer did not leave a comment.

Sylvester R. 
Rating:
5.0

Customer did not leave a comment.

ZAKIYYAH D. 
Rating:
2.0

The staff here seemed pretty unfamiliar with the fact that I could check in and out with the app. I checked out with the app when I returned the van but they made me wait for them to inspect and clean the van anyways. One staff was just standing around on his phone and we had to wait for him to decide to start checking the vehicle back in which was frustrating.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Recurring C. 
Rating:
1.0

My issue is not with Uhaul located on 2701 N. Shadland Rd. My issue is with Uhaul located on N. Michigan Rd. I have reserved a truck with Uhaul twice within the last 30 days and on both occasions, the truck was unavailable. Most recently I was then sent to pick up a truck 20 miles away.

Alan G. 
Rating:
4.0

Because you charged me for gasoline and I filled the tank back where it was when the truck was rented . I even have a photographs as proof! Please contact me about refunding the $34.00+ that was deducted from my account

ANDREA C. 
Rating:
4.0

The van that I rented had a fault with the tire pressure sensing that was known to the manager but not disclosed prior to check out.

Steven M. 
Rating:
5.0

Excellent

Juan V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Kasey J. 
Rating:
5.0

The employee that met me in the lot did not state that I was free to leave. I went inside and waited in line before I received this information. I would have preferred that a quick check of the truck was performed to verify that there was no damage. I live 70 miles away from this location.

Ronald H. 
Rating:
5.0

The truck that I received should not be rented to anyone at all it needs a lot of maintenance done on it

CuRonda S. 
Rating:
5.0

Nothing to improve everything is all well.

Cornelius F. 
Rating:
5.0

Everything was great

LOUWANDA D. 
Rating:
5.0

Center manager, Owen…great guy!

Dan J. 
Rating:
4.0

I still haven't received my receipt by email

Corella T. 
Rating:
4.0

The staff at the location were very friendly and very helpful. But the online system allowed their trucks to be double-booked (which has nothing to do with the location!) but the staff in the store bent over backwards to see that we still got a truck. I really appreciated them, but Uhaul the company needs to put some work into their booking system.

Sharon Z. 
Rating:
4.0

Shadeland was great but I shouldn't have been there. I reserved at Keystone, they printed my slip but the unit I reserved was not in the lot. I went to Shadeland for it.

David P. 
Rating:
4.0

Customer did not leave a comment.

Howard W. 
Rating:
3.0

Customer did not leave a comment.

shari H. 
Rating:
4.0

Very clean

rich H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

marta G. 
Rating:
4.0

Customer did not leave a comment.

Tamara H. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Keep up the good work 👍👍👍

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

This location made renting a breeze.

James P. 
Rating:
5.0

Customer did not leave a comment.

Cinzia C. 
Rating:
3.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
2.0

Pay attention to the customers so that mistakes don't occur… The young lady was helping customers while the guy sat there for over 20 minutes after his customer left before helping and by then there was 4-5 customers waiting behind me.

Latyia B. 
Rating:
3.0

Customer did not leave a comment.

TRACEY H.  |  First Impressions 
Rating:
5.0

Quick service

Marice B. 
Rating:
5.0

Great service 👍

Tatyana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ONNIESHA B.  |  Overall Experience 
Rating:
3.0

The truck was 40 miles to empty when picked up. And the truck was really dirty.

Alma G. 
Rating:
5.0

Customer did not leave a comment.

ericka G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius R. 
Rating:
4.0

The waiting time at the counter was very long however, was able to get to destination on time.

Alyson H. 
Rating:
5.0

Customer did not leave a comment.

doug A. 
Rating:
5.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

Lovely H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

Ezekiel A. 
Rating:
2.0

It was in the middle of the afternoon, and there was staff walking all around me when I dropped off the Uhaul. I waited in the truck for a Uhaul representative like the 24"x12" sign stated. Eventually, I just did the self-return through the website. I would have happily if anyone had just said I was good to do the self-return or told me they were busy and suggested using self-return. It honestly wasn't a big deal except for the fact that 2-3 people were walking around me sitting in the truck at the return awning and was completely ignored.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

Zakiyyah D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

Judge S. 
Rating:
5.0

The gentleman that helped me was very professional and friendly. Will definitely recommend.

Dennis O. 
Rating:
5.0

Genuine, hardworking, helpful, respectful people. Wonderful staff.

AMANDA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Inga S.  |  Overall Experience 
Rating:
1.0

Rat feces everywhere, dead rats in traps. Foul smelling odor.

Dorian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fannie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

There were 2 people who went above and beyond for me and I greatly appreciate it! Joshua the GM and his best employee😘

Ronna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  First Impressions 
Rating:
5.0

Even though he was working alone and was busy at the time, he took the time to help me find the storage unit that was best suited for my needs. I really appreciated that. Thank you!

Jane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ameenah M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TY P.  |  Overall Experience 
Rating:
2.0

This facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.

Gordon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
1.0

I was charged for items I never received and billed for a storage unit that wasn't available.

Denita R.  |  First Impressions 
Rating:
3.0

Need cleaning

Kathy W.  |  First Impressions 
Rating:
5.0

Great facility and Awesome staff.

Chris A.  |  Overall Experience 
Rating:
4.0

It was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no mask

Shannon L.  |  Online Move In 
Rating:
3.0

Extend hours to Midnight. Cart wasn’t available multiple times when needed on various visits.

Cory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Theron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalonda T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vondell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

loretta p.  |  First Impressions 
Rating:
4.0

The price for a temperature-controlled space was great.

Brianne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ranmeki A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shawn T.  |  First Impressions 
Rating:
1.0

Employees need more training on customer relations

Valerie J.  |  First Impressions 
Rating:
5.0

Josh was the Best. Maybe your future Director of Customer Service?

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred S.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Alfred T.  |  Overall Experience 
Rating:
5.0

Positive experience

NANCY P.  |  First Impressions 
Rating:
5.0

The associates were very friendly and professional, but pleasant.

Angela T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nissa P.  |  Overall Experience 
Rating:
5.0

Excellent service and operation..

HENRY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariethea M.  |  Overall Experience 
Rating:
4.0

Aside from computer issues, this went well.

Terrence R.  |  First Impressions 
Rating:
5.0

Staff and Service out standing ,Very nice and Helpfull 5 🌟

PAMELA W.  |  Overall Experience 
Rating:
4.0

Good overall I have no complaints

shilita w.  |  Overall Experience 
Rating:
4.0

I will

john j.  |  Overall Experience 
Rating:
4.0

Thank you.

jacqueline j.  |  Overall Experience 
Rating:
5.0

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

Robbin G.  |  First Impressions 
Rating:
4.0

Good job by all that helped me

Jerald H.  |  Overall Experience 
Rating:
5.0

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

demaris e.  |  Overall Experience 
Rating:
1.0

Because they be stealing money from people creadt cards nope poor service

RICCO F.  |  Overall Experience 
Rating:
2.0

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

Tiwanna H.  |  Overall Experience 
Rating:
5.0

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

tom s.  |  First Impressions 
Rating:
1.0

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.

matt g.  |  Overall Experience 
Rating:
5.0

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

aretha e.  |  First Impressions 
Rating:
3.0

Staff was not very friendly.

M Sue D.  |  Overall Experience 
Rating:
5.0

Great service.

sherry c.  |  Overall Experience 
Rating:
5.0

Met my needs and the staff was courteous

MARCIA O.  |  Overall Experience 
Rating:
5.0

You guys are awesome!

Dominique B.  |  Overall Experience 
Rating:
5.0

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Inga S.  |  Overall Experience 
Rating:
5.0

Excellent thank you so much

dollie w.  |  Overall Experience 
Rating:
5.0

Very helpful

mark w.  |  Overall Experience 
Rating:
5.0

no comment

Eugene t.  |  Overall Experience 
Rating:
1.0

Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE

Demika h.  |  Reservation 
Rating:
5.0

It was a great place for storage and they gave us time to get our stuff out. So I really liked that!

Latajha B.  |  Overall Experience 
Rating:
1.0

The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR

Kayla H.  |  Overall Experience 
No reviews have been submitted for this location.

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