Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

2,979 reviews

2701 N Shadeland Ave   Indianapolis, IN 46219
(N Of I-70)

(317) 546-1503

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 546-1503

2701 N Shadeland Ave
Indianapolis, IN 46219
(N Of I-70)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I got the best r service. An cleanest cargo van I've ever rented

JOSEPH P. 
Rating:
5.0

-

HOWARD M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn M. 
Rating:
1.0

No me gusto para nada en ningún lugar me abian cobrado dos dias cuanso solo use un día y llame para notificar q mi guagua tuvo probelmas me dijo q estaba bien y luego le indiqué q estaría 2 horas para entregarlo y me dijo q no avía probelmas q lo podría y no me cobraría luego me cobraron dos dias y más aún tuve q pagar extra llevo años usando UHAUL Para mudarme y con esto QUE ME PASO NO VOLVERÉ A USAR MÁS ESTA COMPAÑÍA YA QUE NO SE PUAIERON EN MI SITUACIÓN Y ME COBRARON DE MÁS

YARITZA V. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Friendly

Mark S. 
Rating:
5.0

Your staff was knowledgeable and very helpful

PHILLIP C. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
2.0

This facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.

Gordon L.  |  Overall Experience 
Rating:
5.0

Got me all checked out very quickly. Went and checked my vehicle where they told me to park it and we're out there nearly immediately.

ORRIN H. 
Rating:
5.0

everything was good.

MYREL S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
1.0

The truck had a large cardboard piece in the windshield that was difficult to maneuver and had no where to dispose of it. The truck did not have the correct dolly I paid for. I needed a regular dolly and was given a appliance dolly which could not be used. My move took longer due to not have a dolly. Also, I was supposed to be picking up my truck at the downtown location. It was scheduled two weeks in advance. I got an email the day prior that the location was changed so I had to plan a ride to go out of my way to get the truck and lost moving time.

Cody H. 
Rating:
5.0

Please be more customer oriented. Be more concerned about the customer. Ask them if they have any questions. Ask them if they need any supplies of any kind just in case they didn't request any online while making their reservation.

GENITA M. 
Rating:
2.0

There seems to be some disconnect between u-haul online and u-haul in store. I reserved an interior u-haul storage with this location and online stated that storage access is until 10 in the evening. I arrived at 6:40 in the evening and was told that I could not move in because they were about to close. I was confused, but the representative explained the situation (this is a u-haul online vs. u-haul in store problem) and I was like ok. I was not upset at the representative but I was upset with U-haul because I was misinformed and extremely inconvenienced because I had traveled one way from out of town and had help at the time. Long story short, I had to cancel the u-haul storage because the next day, another u-haul representative also included the fact that there is NO elevator to move in and the storage is located on the 2nd floor and my help was no longer available. Probably will avoid dealing with u-haul storage in the future. First bad experience with u-haul.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK E.  |  Overall Experience 
Rating:
5.0

That guy named Josh is soooooo cool and he is always very quick when hooking up my trailer. The lady is very strong and smart as well she was also quick when unhooking my trailer.

TAMARA E. 
Rating:
3.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY Q. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Im not sure.. Everything was great! Nicole's customer service and patients with handling not only what I needed, but multitasking other customers needs as well was very professional..

TREMONN G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
2.0

Improve customer service and i didnt get my appliance dolley, whem i asked for a refund i got for a regular dolley

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

DELLMUS P. 
Rating:
1.0

I was charged for items I never received and billed for a storage unit that wasn't available.

Denita R.  |  First Impressions 
Rating:
3.0

Need cleaning

Kathy W.  |  First Impressions 
Rating:
5.0

Great facility and Awesome staff.

CHRIS A.  |  Overall Experience 
Rating:
4.0

It was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no mask

Shannon L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Everything went well

RICHARD D. 
Rating:
5.0

N/A

MARVIN T. 
Rating:
4.0

Truck we rented had no gas cap and the check engine light was on from the time we rented it until we returned it. Staff on site that day advised us that truck would operate fine despite these issues, and it did. Truck was very clean.

KREGG B. 
Rating:
5.0

Customer did not leave a comment.

Lillian W. 
Rating:
3.0

General manager was so so, sat on a chair behind the counter, was not sure if he was hadicaped or just plain lazy. Other staff, particularly the lady was sympathetic to my needs.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MICKEY R. 
Rating:
4.0

Customer did not leave a comment.

Deanne E. 
Rating:
5.0

Customer did not leave a comment.

Keland D. 
Rating:
5.0

The only issue I had was that the original pick up location was to have been in muncie indiana. That's where I had it reserved. It was changed to indianapolis. It was to be a 1 way and ended up being a 2 wqy. I had to pay extra mileage that I should not had had to pay.

SHERRI B. 
Rating:
5.0

n/a

DUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Becky R. 
Rating:
4.0

Honestly I was impressed on the customer service it was fast and I was in and out all the staff there were nice and friendly I always use this location for any rental.

LUIS C. 
Rating:
5.0

Service desk, he was a great help. My truck was clean and well maintained. I was missing the moving pads but I survived.

JUNNELL S. 
Rating:
5.0

U-Haul always do me right!!!!😏

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Demetrius R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
3.0

Extend hours to Midnight. Cart wasn’t available multiple times when needed on various visits.

Cory S.  |  Overall Experience 
Rating:
4.0

I believe the gas was 1/4 of a tank and not 3/8. The gauge is difficult to read so I can see how this happened.?

DEBRA Y. 
Rating:
5.0

Everything were great !

DEIOMREE M. 
Rating:
5.0

Customer did not leave a comment.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS A.  |  First Impressions 
Rating:
4.0

The employees are very friendly

KAREEM N. 
Rating:
4.0

My experience was very positive the staff was very professional and knowledgeable and friendly.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

None

GARY E. 
Rating:
5.0

associate was helpful and kind! went out of her way to help me.

Gregory B. 
Rating:
1.0

Customer did not leave a comment.

Theron M.  |  Overall Experience 
Rating:
5.0

your phone system is difficult! was on hold 27 minutes to confirm registration

James C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

Very nice experience

VALERIE J. 
Rating:
5.0

Customer did not leave a comment.

Shalonda T.  |  Overall Experience 
Rating:
1.0

The engine light was on they overcharged me and never gave me my employee discount.. Dont give these people a credit card !!!

Jessica O. 
Rating:
3.0

Please make sure to verify reservations and extension with customers before instantly trying to charge another day on them.

Kyara T. 
Rating:
5.0

Everyone at this location was super helpful and I had a great experience.

ZACHARIAH G. 
Rating:
5.0

Mobile checkin wouldn't work. Said location services needed turned on. We did that. Still wouldn't work.

TERI K. 
Rating:
3.0

Customer did not leave a comment.

Vondell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLESTON T. 
Rating:
5.0

Nicole helped us with our truck rental. She was very nice, knowledgeable and efficient. I was very pleased with our experience, including the return process and settling the final payment/receipt. I would use this location again.

LLOYD W. 
Rating:
3.0

When you walk in the store is great. But when you try to call the store it takes for ever to get help from someone, and sometimes not even the people from the store answer, it's customer service. I would prefer to call and make sure they got what I need before I make a trip to the store. Because if they don't I have to go somewhere else and that could be a lot of time wasted.

Hugo P. 
Rating:
5.0

Everyone was friendly and knowledgeable. Great experience!.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MICKEY R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

ERNEST TAYLOR F. 
Rating:
4.0

Customer did not leave a comment.

Traci T. 
Rating:
5.0

Customer did not leave a comment.

loretta p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANMUGANAND C. 
Rating:
5.0

Customer did not leave a comment.

COREY A. 
Rating:
5.0

Attendant was very personable, comfortable to talk to!

JIMMIE E. 
Rating:
1.0

They made me wait almost 2 hours to rent the vehicle.

RAMON L. 
Rating:
3.0

Upon arriving to pick up the rental, no employees were in sight. I had to wait 15 minutes for someone to come out to the desk. I feel the website needed to give more information such as alternate cell number was required, current vehicle assent and mileage could only be checked and questioned online. Even though I returned the vehicle 14 hours ago and had it checked in, I still have not received the billing statement for what I was charged.

MARSHA S. 
Rating:
3.0

Refund vehicle use and charge for mileage used. When a customer gives vehicles back on time or early those vehicles are available to rent for others and not sitting around, Uhaul should make money but over estimates may cost customers more than they bargained for.

DC C. 
Rating:
5.0

All was done in excellence

HELEN H. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
4.0

Customer did not leave a comment.

loretta p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne M. 
Rating:
5.0

I worked with a UHaul associate named Josh and he was AWESOME!!!!!!!

TAMARA E. 
Rating:
4.0

The price for a temperature-controlled space was great.

Brianne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ranmeki A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shawn T.  |  First Impressions 
Rating:
3.0

Having more than 1 employee working at opening would be helpful. We waited an hour for our truck to be ready because it wasn't cleaned or checked out yet. There was only 1 employee there and she did the best she could with a line of customers.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MILTON C. 
Rating:
5.0

Customer did not leave a comment.

LEROY P. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Every thing was just right

ROBIN M. 
Rating:
3.0

I would referred as the last choice

CARIDAD V. 
Rating:
3.0

First the truck was not clean. It sounded like it did not have a muffler. The passenger side airbag was partially separated.

KENNETH E. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Customer did not leave a comment.

LUKEISHA C. 
Rating:
2.0

I was extremely irritated with the GM. I paid in all ones and after I counted them all out he goes behind and counts it again then proceeded to count the damn change I literally counted in front in him .45 cents. That was very annoying. Heather calls and says “THIS IS HEATHER I was seeing if you still needed to UHAUL OR NO? Just unprofessional. I won't be visiting this location ever again.

ARNEETRICE C. 
Rating:
4.0

i was there when the facility is suppose to open. no one was there. i froze outside waiting. called the central number and they called the manager. the manager said he will leave now and go to work. he arrived and let me in 40mions after they are suppose to open. its an official uhaul facility with the huge sign. its not a gas station nor mom and pops store

Aaron S. 
Rating:
5.0

Can't think of any improvements. Owen at the U-haul center was courteous and professional. Our hitch was installed in a timely manner and appeared to be done very professionally.

Gary W. 
Rating:
5.0

Nothing everything was wonderful

tammy S. 
Rating:
5.0

Go over the equipment with the customer instead of sending them by there self

Sebastian M. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
4.0

Desk staff were very professional.

MARTIN S. 
Rating:
2.0

Customer did not leave a comment.

Aquishia D. 
Rating:
4.0

Friendly staff. Responsive.

Ralph P. 
Rating:
5.0

Everything was fine.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Employees need more training on customer relations

Valerie J.  |  First Impressions 
Rating:
5.0

Josh was the Best. Maybe your future Director of Customer Service?

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred S.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Alfred T.  |  Overall Experience 
Rating:
5.0

Positive experience

NANCY P.  |  First Impressions 
Rating:
5.0

The associates were very friendly and professional, but pleasant.

Angela T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
4.0

Aside from computer issues, this went well.

Terrence R.  |  First Impressions 
Rating:
5.0

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

robbin g.  |  First Impressions 
No reviews have been submitted for this location.

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