Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

3,302 reviews

2701 N Shadeland Ave   Indianapolis, IN 46219
(N Of I-70)

(317) 546-1503

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(317) 546-1503

2701 N Shadeland Ave
Indianapolis, IN 46219
(N Of I-70)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was pleased with the service. Thanks

powell p.  |  Overall Experience 
Rating:
5.0

Owens provided me with great customer service and he's very knowledgeable. I will be back in the future.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

Latonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCIEN L. 
Rating:
5.0

Customer did not leave a comment.

magnolia J. 
Rating:
5.0

I had left my couch two pictures here for table chairs. Being that I had nothing but my car could not even afford to get a truck to put the stuff in nor that I had him to do what I was doing. I just said OK I will try when I knew I couldn’t. I was only to get what I can that would fit in my car and did. She had called someone and they told her I had to get it all out that night. Well I was unable not to get it all and had to leave it. I can’t remember what I was doing at the time my phone ☎️ ring. On the other end of the phone the lady asked to speak to me Billie and I said can I help you. She told me her name was Kathy and she said Billie when are you gonna come and get the rest of your things out of storage. I explained to her what was told to me and she asked me who was it I told her I can only describe what the lady look like, but she did apologize because she has no control. She told me to come and get the rest of my things out. Ms. Kathy ask me if I wanted my couch and picture and chairs I told her yes. I said all that to say this that was nobody but God to lay upon her heart and her managers heart. To tell me to come and get the rest of my things and I think and praise God for that because they didn’t have to do it but the did. I appreciate it thank you all, for your help. May God be with you, may God keep you and all of you have a blessed safe wonderful holidays. Billie Adair

Billie A.  |  Overall Experience 
Rating:
5.0

Staff greet you immediately and ready to help you!

Dollie F. 
Rating:
1.0

I have not rented a uhaul

William M. 
Rating:
1.0

My husband and I were treated incredibly poor at this location. The employee threatened to call the authorities when my Chilean husband tried to correct the employee that he is able to rent with his Chilean D.L. he did previously this year. We had our pastor and director of our organization contact headquarters in AZ. Only then was my husband able to rent the U-Haul. It was completely disgusting the manors and words of disrespect we were subjected to by this employee. The stress and added cost as we had movers contracted for a specific time had to me extended. I'm only grateful I will never have to step foot in that location again. I am also reporting to all of contacts to avoid this location. And possibly all U-Hauls. Please respond as we are still very upset about the situation.

Marie H. 
Rating:
2.0

I was charged twice once for $107 and then charged again

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

Shawanda T. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN H. 
Rating:
4.0

I didn't see anything wrong with how I was served. The staff was courteous and speedy on helping us and getting us out the door. A customer couldn't ask for better service than that. Shadeland store has a good staff.

Jim B. 
Rating:
5.0

Always appreciate the service I receive at this location.

Kim B. 
Rating:
4.0

Customer did not leave a comment.

THELMA D. 
Rating:
5.0

Great fast & nice I love it !

lania W. 
Rating:
3.0

Trailer wasn't clean inside

Daniel M. 
Rating:
5.0

The hitch works easily and the tech was knowledgeable and courteous! Thanks, UHaul

OWEN L. 
Rating:
5.0

Customer did not leave a comment.

Daneil G. 
Rating:
5.0

It was all excellent! The van was easy to drive and safe to handle with great visibility features!

Paula S. 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natashia W. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
3.0

I am a disabled veteran, and for 22 years I have used the service when are you going to put a elevator in the storage area at the back.

CECIL S.  |  First Impressions 
Rating:
5.0

Nothing needs improvement. Installer Owen handled the hitch installation above and beyond having run into unexpected installation issues and getting the job completed through his knowledge and experience

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Cho more love with customer thank you

ANTONIA D. 
Rating:
5.0

Customer did not leave a comment.

Elie T. 
Rating:
5.0

Customer did not leave a comment.

Marlin L. 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
3.0

Customer did not leave a comment.

Chelsea W. 
Rating:
5.0

Good service with some words of wisdom given.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

gwendolyn d.  |  Overall Experience 
Rating:
5.0

Great service and simple pick up and return. THANK YOU UHaul Team

robert L. 
Rating:
3.0

Guy had a real bed attidue when we returned truck. Still haven't got a receipt

Nick M. 
Rating:
3.0

Guy had a horrible attitude when we returned the truck still haven't got a recipt

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Monica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIONEL H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Lower prices please

Steven P. 
Rating:
2.0

The issue was with overbooking appointments for hitch installation. I had an appointment time and an estimated time of 2 hours. Upon arriving to pick up the vehicle, I was told it would be an additional 1 1/2 hours. I'm not sure if the overbooking was human error, or delayed installation issues. No discount was offered or any means of addressing the inconvenience.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Sheniqua E.  |  Overall Experience 
Rating:
4.0

Be more equipped for the end of the month and first of the month with vehicles or maybe get some more vehicles to prepare more during those time's throughout the year

Jaelin P. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Venetia S. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Devon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Keep doing what you're doing

darris B. 
Rating:
5.0

Nothing... the personnel at this location were extremely helpful and polite. This was a totally different experience than at the pick-up location.

HOWARD G. 
Rating:
3.0

I was overcharged and I hate that it is so hard to speak with a live customer rep. It is a shame that you can't respect my request via the internet and then place some bogus charge on my account stealing from my bank. Ugh!

Phyllis W. 
Rating:
5.0

Customer did not leave a comment.

Shauna H. 
Rating:
3.0

Customer did not leave a comment.

Perry F. 
Rating:
3.0

There was no dolly in van and the back left tire was almost flat when I picked up the van. Not worth $160.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Gentry D. 
Rating:
5.0

Everyone was super friendly and very accommodating. It was one of the best experiences I've had renting a U-Haul. Thank you so much for your Superior customer service and wonderful attitudes

Michele H. 
Rating:
3.0

Customer did not leave a comment.

robyn g.  |  Overall Experience 
Rating:
3.0

Van did not have a full tank of gas and I never got a receipt for my rental. Felt like I got overcharged

ARNOLD S. 
Rating:
1.0

Again, a record of my experience is on file. I would have said, "yes, the woman I dealt with was helpful" because I thought she had been but turned out she screwed me over by not telling me that I needed to return the 15' truck to the orig location on Michigan. And I asked repeatedly if the orig bill to my bank account was going to be removed before I got charged for the 20' truck and she repeatedly said yes. That was a lie. Consequently, my bank account got overdrawn & I've been charged $125 in insufficient funds fees.

SUSAN S. 
Rating:
4.0

Customer did not leave a comment.

aaliyah D. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
2.0

The truck didn't have enough power to pull anything I didn't have enough time to really get moved because I was charged too much daily

Doglas C. 
Rating:
2.0

The cost was over 50 dollars than my reservation estimate...the truck was clean on full but I still had to pay a 25 cleaning fee and 3 different taxes that had nothing to do with sells tax over priced insurance useless roadside help that takes over an hour to respond also only communicates through text...I will not be using uhaul in the future. Over priced and has hidden fees that were not in the contract. And the customer service is terrible

LaDonna W. 
Rating:
5.0

Customer service was great.

Tasha E.  |  First Impressions 
Rating:
1.0

More employees to assist customers in a timely manner

Crystal M. 
Rating:
3.0

Customer did not leave a comment.

warren C. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
1.0

I didn't get any receipt I don't know how my mileage was, my gas she said wasn't exact, and then money was taken from my account with no explanation. When I arrived to return the truck a man was waiting for service. The lady was outside not paying attention to who was waiting. A car pull up with white folks in it to fill some tanks and got immediate service. So we had to wait. She was working by herself. Service suck. I will not be back please delete my the information u have on me. No air conditioning in the truck

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
4.0

My only critique about the service that I received would be that it would have been nice to have gotten some assistance unhooking the trailer from my vehicle. Clearly, there were personnel milling about and none came to my assistance

JON D. 
Rating:
3.0

Customer did not leave a comment.

Rose H.  |  First Impressions 
Rating:
4.0

The staff at the store was very friendly. The best experience I've ever had in renting a moving trailer.

Candace H. 
Rating:
2.0

Customer did not leave a comment.

Clairissa T.  |  Overall Experience 
Rating:
2.0

Inside Storage units are up stairs with no lighting at the entrance, no elevator and the storages are wood sections. Closed the account in error, just not a good experience.

Dennis P.  |  Overall Experience 
Rating:
5.0

Owen and the rest of the Staff are Awesome. Housekeeping does an Amazing job.

Tony R.  |  Overall Experience 
Rating:
3.0

Horrible experience overall but had nothing to do with this location. We made a reservation for 15' truck for 8 am at another store on keystone. They did not have it ready and sent us on a wild goose chase to find another truck across town. At the end of the day we had been to 4 different stores and got a 10' truck which was too small. We had to make several trips so mileage was higher than I had planned. Overall everyone we talked to with the exception of the owner at shadeland store and coordinator over the phone was extremely apathetic and unhelpful. These people need a lesson on great customer service. Will not be using uhaul again in the future after this awful experience.

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Check fluid levels prior to renting.

Roger C. 
Rating:
3.0

Customer did not leave a comment.

Denia H. 
Rating:
3.0

I have rented a truck and trailer combination from various U-haul locations. This was the first location that expected me to hook up and disconnect the truck and trailer myself.

David M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Greg S. 
Rating:
2.0

Online return was a pain in the ass. The user interface is very unfriendly. The applications insistence/requirement that I have location services enabled to make sure I was at the right location is completely unnecessary. This will seriously affect my willingness to use Uhaul again in the future.

Kenneth S. 
Rating:
5.0

Very friendly staff.!

Twanna J. 
Rating:
1.0

Answer the phone and email people about the extra charges, you just take the money no explanation. U-Haul sucks

Stephen J. 
Rating:
5.0

Excellent and courteous customer service.

Daniel D. 
Rating:
5.0

Customer service was excellent..thanks very much..always there when they are needed.keep up the good work Robert Earl A..

Robert A. 
Rating:
3.0

Remind customer of their refund When they return equipment

Darryl S. 
Rating:
3.0

I was to receive my 100.00 deposit but yet have to receive it from my uhaul truck rental ..I can inform on the storage after done using

patrice a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Regine S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

Minnie M. 
Rating:
5.0

I was told the truck was ok even though there were several lights on including check engine. They said they had checked, it was minor and they had ordered a part.

ALFRED E. 
Rating:
4.0

The gas hand was broke and the truck said 47 miles to empty. Hit the rep still tried to tell me it was on a quarter of a tank. You can't be on a quarter tank and be under 50 miles til E. I received no assistance for that inconvenience

Jaron H. 
Rating:
5.0

Customer did not leave a comment.

DeAnna W. 
Rating:
4.0

Need more employees on Sunday

Kavan H. 
Rating:
4.0

Brakes were squealing

Michael B. 
Rating:
5.0

Just a comment I did business with the owner I saw his name one the shirt and the door he was efficient quick and to the point thanks

MICHAEL C. 
Rating:
4.0

Better vehicle maintenance and U-Haul as a whole would do better. I have only rented one U Haul that was in excellent condition mechanically. I was a pick up truck.

Torres K. 
Rating:
5.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

Customer service at U-haul are great

trung T. 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Fast, friendly and on time service. All were great. Thanks.

John W. 
Rating:
5.0

The staff and GM are awesome.

Tony R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Gloria H.  |  Overall Experience 
Rating:
3.0

There are no lights in the inside storage units.

Christopher D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
4.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

AJITA J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACEY H.  |  First Impressions 
Rating:
5.0

Great service 👍

Tatyana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ONNIESHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ericka G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jefferey a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Genuine, hardworking, helpful, respectful people. Wonderful staff.

AMANDA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Inga S.  |  Overall Experience 
Rating:
1.0

Rat feces everywhere, dead rats in traps. Foul smelling odor.

Dorian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fannie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

There were 2 people who went above and beyond for me and I greatly appreciate it! Joshua the GM and his best employee😘

Ronna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  First Impressions 
Rating:
5.0

Even though he was working alone and was busy at the time, he took the time to help me find the storage unit that was best suited for my needs. I really appreciated that. Thank you!

Jane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ameenah M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TY P.  |  Overall Experience 
Rating:
2.0

This facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.

Gordon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
1.0

I was charged for items I never received and billed for a storage unit that wasn't available.

Denita R.  |  First Impressions 
Rating:
3.0

Need cleaning

Kathy W.  |  First Impressions 
Rating:
5.0

Great facility and Awesome staff.

Chris A.  |  Overall Experience 
Rating:
4.0

It was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no mask

Shannon L.  |  Online Move In 
Rating:
3.0

Extend hours to Midnight. Cart wasn’t available multiple times when needed on various visits.

Cory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Theron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalonda T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vondell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

loretta p.  |  First Impressions 
Rating:
4.0

The price for a temperature-controlled space was great.

Brianne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ranmeki A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shawn T.  |  First Impressions 
Rating:
1.0

Employees need more training on customer relations

Valerie J.  |  First Impressions 
Rating:
5.0

Josh was the Best. Maybe your future Director of Customer Service?

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred S.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Alfred T.  |  Overall Experience 
Rating:
5.0

Positive experience

NANCY P.  |  First Impressions 
Rating:
5.0

The associates were very friendly and professional, but pleasant.

Angela T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nissa P.  |  Overall Experience 
Rating:
5.0

Excellent service and operation..

HENRY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariethea M.  |  Overall Experience 
Rating:
4.0

Aside from computer issues, this went well.

Terrence R.  |  First Impressions 
Rating:
5.0

Staff and Service out standing ,Very nice and Helpfull 5 🌟

PAMELA W.  |  Overall Experience 
Rating:
4.0

Good overall I have no complaints

shilita w.  |  Overall Experience 
Rating:
4.0

I will

john j.  |  Overall Experience 
Rating:
4.0

Thank you.

jacqueline j.  |  Overall Experience 
Rating:
5.0

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

Robbin G.  |  First Impressions 
Rating:
4.0

Good job by all that helped me

Jerald H.  |  Overall Experience 
Rating:
5.0

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

demaris e.  |  Overall Experience 
Rating:
1.0

Because they be stealing money from people creadt cards nope poor service

RICCO F.  |  Overall Experience 
Rating:
2.0

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

Tiwanna H.  |  Overall Experience 
Rating:
5.0

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

tom s.  |  First Impressions 
Rating:
1.0

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.

matt g.  |  Overall Experience 
Rating:
5.0

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

aretha e.  |  First Impressions 
Rating:
3.0

Staff was not very friendly.

M Sue D.  |  Overall Experience 
Rating:
5.0

Great service.

sherry c.  |  Overall Experience 
Rating:
5.0

Met my needs and the staff was courteous

MARCIA O.  |  Overall Experience 
Rating:
5.0

You guys are awesome!

Dominique B.  |  Overall Experience 
Rating:
5.0

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Inga S.  |  Overall Experience 
Rating:
5.0

Excellent thank you so much

dollie w.  |  Overall Experience 
Rating:
5.0

Very helpful

mark w.  |  Overall Experience 
Rating: