Customer Reviews for U-Haul Moving & Storage at Silverton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Silverton

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Janet S. on

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Nothing. I thought the van was very nice and clean, the man who helped us in the beginning was courteous, helpful and very friendly and the man who checked us out was very nice. You have great customer service people at that location! Thanks very much!

DAWN W. on

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Robert G. on

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DAYLE L. on

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The man out in the yard was so helpful!! When we returned the trailee he was again so very helpful.

Duressa T. on

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Debra S. on

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Christine C. on

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Ashley L. on

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Michael M. on

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Arlie M. on

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Jerry C. on

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The staff, especially the manager, takes great care of the customers. Will use again.

Rosalia L. on

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Leticia D. on

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Explain charges. Charges were made that should’ve been avoided had a clear explanation been made.

Patricia W. on

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Direct your staff to inform of the 20 dollar fee for after hours. All they said was just drop it off and leave the key. If i had known i would have waited until following day

Phillip H. on

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timothy a. on

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Sherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:

Diana B. on

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allen Z. on

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Slow...and a painful process. Simply rented an appliance trailer and you would think I was renting a fleet of trucks. Couldn’t find my reservation. Had to call a second party as a back up over a $10 rental. Go to Ryder and save yourself the headache. Unless you want to watch a sh@tshow for entertainment...I do seriously think renting a truck would be easier.

KEVIN H. on

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Great service!

yelena O. on

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I have always used this location for all my U-Haul needs. The crew is wonderful, always greet you with a smile, very helpful and very courteous! Love my U-Haul peeps on Silverton Rd and Fisher Rd in Salem, OR!!! Go see them for the best customer service ever!

LEE P. on

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The lot is kinda small and tight.

Mark H. on

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Michael V. on

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Kathleen J. on

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Amarnath C. on

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Tracy A. on

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A one way trailer rental cost me more than a cargo van through a competitor. Wish I had taken my business elsewhere.

Angelina C. on

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While it was clean, there was a lot of physical damage that wasnt x'd. Took awhile to upload the many pictures. I would recommend having staff come in early to process and move vehicles that have been returned over night. We had to block traffic until we could pull forward into the return lanes....overall, a good experience. Thank you.

Alison H. on

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I was called 4 days before my pick up date and was told that they would not have the truck I requested and wanted me to pick up a smaller truck the night before my requested day. Then I had to pay for extra mileage because I used the truck more than what I would have if I had the bigger truck I requested. They did not charge me for the dolly. Was still hard as I had to struggle to get to the store on a Friday after work instead of a Saturday morning. The store was busy and only had two cashiers.

royd J. on

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Georgia G. on

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Margo P. on

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Staff was very friendly and helpful and explained everything completely at the pick up and drop off.

adam L. on

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Tracy M. on

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Seemed a bit understaffed for the level of business they do. When dropping off the vehicle there was only one person assisting with pick ups and drop offs. Otherwise the experience was great. The associates were very nice and helpful

Cody D. on

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Maybe it was unusually busy there but it seemed like there should have been more staff. The employee's there were fast and efficient and did a great job on getting people set up. Thank you to the staff!

joshuah L. on

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Pauila D. on

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Everyone was so nice!

Karen H. on

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They were all awesome. I will go back for any other storage/ rental needs

Corey C. on

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Na

Steven W. on

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A+! Shari went out of her way to help me with my move from start to finish. She even remembered my name over a month after I rented a truck and storage unit! I highly recommend U-haul Salem Oregon.

Marcus C. on

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They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

JIM E. on

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Thanks

Francis M. on

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Always good service.

Lisa J. on

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Very clean and the staff was really nice and helpful.

Steven W. on

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Excellent service! Sherri really made my move run smoothly. Thanks!

NATALIE W. on

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Thank you

RYAN T. on

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In a time of need, this particular Uhaul agency went out of their way to help me. Great team.

Suzanne C. on

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I have utmost respect for this U-Haul operation, especially Sherry Anderson. My issue required patience, I was very happy with the result. Both women drivers I met, also had praise for Sherry. Thanks

Connie b. on

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Sherry Anderson went above and beyond her job. She understood our needs and made it as comfortable as possible. Every store should have a Sherry. You rock girl. Thank you so much

Tonjia D. on

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It was a terrible experience. I will never use Uhaul again. I'll tell everyone not to ever use your company! Lost my things and double billed me. Uhaul SUCKS!!

Judith A. on

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Sherri, the store manager was excellent...professional and very helpful in finding a solution that met the needs of our out of town college student. Judith Abraham

lesley k. on

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Very friendly and helpful staff.

Sifan K. on

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Was never at the facility - had my u-box delivered directly to me. The woman that delivered my u-box was great! Very friendly, very professional - huge thank you!

tracy s. on

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Great experience