Customer Reviews for U-Haul Moving & Storage at South Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at South Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeffrey S. on

Rating:

Customer did not leave a comment.

Gigi L. on

Rating:

Everyone was great and most helpful

Kurt W. on

Rating:

Customer did not leave a comment.

Cara R. on

Rating:

Provided great customer service. I appreciated them being available by phone for any questions I had.

Arlen B. on

Rating:

This is the second time using this facility. Everyone is always so friendly and helpful

Delores R. on

Rating:

Customer did not leave a comment.

tim M. on

Rating:

Customer did not leave a comment.

Whitney R. on

Rating:

Be more helpful.

Seth D. on

Rating:

I’ve lived in this area since college, 23 years. Myself or people I was with have rented from this location multiple times. I only met Keith today, but have to say things have changed for the better since he’s there. Everything was easy, efficient, and attentive. That’s exactly what I want when I go to Uhaul. I will use this location again just because I know it’s run as well as it is now. Thanks Keith! Seth

Francisco M. on

Rating:

100% recommended.

Tyler W. on

Rating:

Great staff and quick pickup and drop off.

Brian D. on

Rating:

The vehicle that I received needs the steering system serviced and to have an alignment done. For the wheels to travel straight, the steering wheel has to be turned sideways, which blocks the driver's view of a significant portion of the instrument cluster, forcing them to awkwardly lean around the wheel to keep an eye on speed, rpm, and other gauges. There was also excessive play in the steering that made it difficult to keep the vehicle traveling in a straight line or properly handle turns.

James B. on

Rating:

Customer did not leave a comment.

Kirk W. on

Rating:

Customer service did not ask me if I just needed a key and made me stand in line waiting even though I used the app to check out the equipment.

devonne M. on

Rating:

Keith and alicia were awesome. Great experience.

Jeffrey P. on

Rating:

Customer did not leave a comment.

ROBERT A. on

Rating:

Customer did not leave a comment.

Yawovi K. on

Rating:

Customer did not leave a comment.

Edis C. on

Rating:

Customer did not leave a comment.

elizabeth G. on

Rating:

Customer did not leave a comment.

Daren R. on

Rating:

Customer did not leave a comment.

SHIRLEY R. on

Rating:

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

Deborah B. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Customer did not leave a comment.

Edwin R. on

Rating:

Customer did not leave a comment.

Shelton P. on

Rating:

Customer did not leave a comment.

Brittney B. on

Rating:

Customer did not leave a comment.

Dahvry H. on

Rating:

the truck was not in the best condition. that's the only complaint I have. the customer service was great and personal in the most appropriate manner.

Matthew O. on

Rating:

Customer did not leave a comment.

Cedrick L. on

Rating:

Thanks Keith for your help

Cedrick L. on

Rating:

Customer did not leave a comment.

ronnie T. on

Rating:

Customer did not leave a comment.

Ronald H. on

Rating:

Customer did not leave a comment.

Ronald M. on

Rating:

Check my truck last night and still got over charged

Robert P. on

Rating:

At least 4 employees stood around while a new employee struggled to help me. As such took over 30 minutes to gather boxes previously ordered and paid for. Employee trying but non supportive management seemed to be ganging up against him.

Reginald F. on

Rating:

Customer did not leave a comment.

Charles B. on

Rating:

Keith was quick, friendly, and professional. Great experience.

James R. on

Rating:

Nothing, everything was great.

Anthony J. on

Rating:

Customer did not leave a comment.

BALAZS C. on

Rating:

Customer did not leave a comment.

Henry F. on

Rating:

Everything was great

Henry F. on

Rating:

Everything was great there the manager was very very helpful and the staff was great

Erik S. on

Rating:

Customer did not leave a comment.

Shirley G. on

Rating:

I will never refer anyone to U-Haul period. #1 you charged me more for miles that I was told. I will never pay .99 a mile. Absolutely not. Miles more than rental. Never Again!

Jeffrey B. on

Rating:

Customer did not leave a comment.

Elizabeth M. on

Rating:

Michael had a lot of faith in me that I could drive such a huge truck and I did

Cherie G. on

Rating:

Was charged for an extra day due to attendant not properly checking the truck back in when I returned it. Had to call several times to get refunded.

Jose G. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

Viranch V. on

Rating:

The trucks could be newer, but the service was excellent

clevonne P. on

Rating:

Keith Washington was very professional and delivered excellent customer service. He made the entire rental experience easy, quick and pleasant. I live in North Charlotte. But if I have to use Uhaul again. I would drive to this particular Uhaul on South Charlotte. Thank you Keith!

joe W. on

Rating:

The staff during check in and check out were efficient, nice, and very helpful. Good experience.

Skyler C. on

Rating:

Customer did not leave a comment.

Cedrick L. on

Rating:

Customer did not leave a comment.

Charles M. on

Rating:

Continue excellent service

John C. on

Rating:

Customer did not leave a comment.

Brant K. on

Rating:

Me Washington was awesome in getting us squared away and went over all the equipment with ya to ensure a safe and easy move.

Pedro M. on

Rating:

Customer did not leave a comment.

MICHEL F. on

Rating:

Customer did not leave a comment.

Stephen J. on

Rating:

Customer did not leave a comment.

CARMISA M. on

Rating:

My complaint is you switched my stores last minute without telling me! I also was supposed to receive a $30 credit it the store I was originally supposed to get my truck from.

Shannon C. on

Rating:

Customer did not leave a comment.

Gregory H. on

Rating:

Was informed at pickup that could drop at any U haul. Drop at South Blvd started smooth but went downhill fast. Asked to wait after returning equipment for about 15 minutes with no explanation and no reason. Manager, and we’ll use that term loosely, has no customer service skills.

Mike L. on

Rating:

Customer did not leave a comment.

Dayton S. on

Rating:

Customer did not leave a comment.

Chad M. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Stay the same

STEVEN K. on

Rating:

The appliance dolly was missing half of the strap. I did not know and had a hard time handling the appliances due to it being able to secure the appliances to the cart

Marion R. on

Rating:

Customer did not leave a comment.

Darryl J. on

Rating:

Great job!

Hugh B. on

Rating:

Customer did not leave a comment.

Carolyn C. on

Rating:

Customer did not leave a comment.

Jeff K. on

Rating:

Please be staffed appropriately in order to serve patrons in a timely manner.

John M. on

Rating:

Customer did not leave a comment.

Navdeep D. on

Rating:

Customer did not leave a comment.

Margaret R. on

Rating:

Wonderful staff friendly staff.! Very helpful friendly and informative. I would definitely recommend this location....

Cilena U. on

Rating:

The only thing I thought it was a little to much was the gas charge after I return the 10’ van when the mileage was less than expected. The charge could have been at least half.

Branislav D. on

Rating:

Customer did not leave a comment.

Thomas W. on

Rating:

I moved on a rainy day. The truck roof leaked in multiple places which resulted in my furniture getting very wet.

Trevor P. on

Rating:

The process worked great and the entire staff was friendly and professional. Great experience!

Jeffrey G. on

Rating:

Alicia was great! She made the process extremely easy and I will continue using this location in the future because of it.

George W. on

Rating:

Customer did not leave a comment.

Douglas W. on

Rating:

The way Uhaul schedules equipment and changes pickup location at the last minute inconveniencing the customer is not ideal. I appreciate the credit back but the time involved was too long to have to travel to a different location.

Paula D. on

Rating:

Fast, professional service—thanks!

Caleb H. on

Rating:

Location was changed 3 times day of pickup adding an extra 20 minutes through Charlotte traffic. Major improvement would have been to move a truck to the original pickup location sometime during the day since pickup wasn't until 2:00 pm.

Brett W. on

Rating:

Keith is the man. Uhaul was slammed on Friday after Thanksgiving and he was still friendly and stayed very calm. Will definitely come back

DARON S. on

Rating:

Customer did not leave a comment.

Betty F. on

Rating:

Customer did not leave a comment.

James B. on

Rating:

Customer did not leave a comment.

Gabrielle P. on

Rating:

I have no suggestions at this time as I have no complaints about my service and experience.

Richard H. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

The same thing you did ??

JEFF C. on

Rating:

Customer did not leave a comment.

Veaceslav N. on

Rating:

Ok

Haywood J. on

Rating:

Keith gave me excellent service and was very helpful.

Zatayas S. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Customer did not leave a comment.

JEANNIE F. on

Rating:

Customer did not leave a comment.

RICKY C. on

Rating:

I asked if I turned the vehicle in earlier than my expected day I would not be pro rated. That the quoted rate would still apply by the manager at this late cation. I promise I will never ever use uhaul again. Mr Ricky D. Clemmons

ken R. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

Customer did not leave a comment.

Lambros B. on

Rating:

U-Haul could partner with Lyft or Uber to give customers a discounted ride home after dropping off their rental. Just a thought

Jason W. on

Rating:

The experience at S Blvd was fine but I was to pick up the truck in Pineville but no truck. Then, I see I am charged for adding 9 gallons of gas and I put 8 in it before I returned it and the gauge was higher when I returned it. They probably looked at the wrong truck as they did prior to be pulling off the lot. I also reserved this truck with a $50 guarantee that my reservation would be accurate and it was not, I had to go to another location. Please refund my $86.

Tracy B. on

Rating:

The staff was always very helpful and courteous. Went above and beyond!

MORRIS J. on

Rating:

Great customer service

DEBRA C. on

Rating:

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

Tracy B. on

Rating:

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Tracy B. on

Rating:

very friendly and efficient!

APRIL H. on

Rating:

Taheem was AWESOME!!

Tyler Y. on

Rating:

Very friendly and easy to work with. Great facility.

Victoria R. on

Rating:

Management staff was helpful snd friendly on ever visit

Nathanael W. on

Rating:

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Melanie M. on

Rating:

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Richard J. on

Rating:

Uhaual made my whole move a positive experience.

Sherrie W. on

Rating:

Hours is not 24 hours another then that everything was good. Thanks

Steve B. on

Rating:

Very nice facility

Eric O. on

Rating:

Excellent service!